Jobs at Djinni

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

Requirements:

- Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
- Written English proficiency at B2 level or higher
- Willingness to work shift schedules, including night shifts, weekends, and public holidays
- Ability to stay focused in a multitasking environment
- Strong attention to detail and strict adherence to instructions
 

Responsibilities:

- Providing customer support via live chat and email
- Handling players’ inquiries, requests, and complaints
- Identifying complex or sensitive cases and escalating them to the relevant departments
- Ensuring compliance with internal quality standards and communication guidelines
- Working according to the assigned schedule and meeting individual KPIs 

Working conditions:

- We offer flexible working hours and a remote work setup, enabling you to plan your work around your life and not your life around work!
- We offer 24 vacation days, and we provide paid sick leave
- We are ready to offer relocation support for candidates.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support of 50% for learning expenses to help you in your professional growth!
- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We're looking for a SERM Manager to join our team!

Requirements:
- Basic knowledge of SEO and link building (ability to evaluate the quality of donors for must-have publications);
- Understanding of the basics of SMM;
- Knowledge of Ahrefs, Google Alerts, SE Ranking, Google Sheets, etc.;

- Initial skills in content analysis and making recommendations for its improvement;

- Ability to analyse information and offer data-driven solutions.

Responsibilities:
- Tracking mentions of the company, brand in search engines, social networks, blogs and news resources;
- Search for negative reviews, comments, articles on the web;
- Analysis and evaluation of positions in search engine results for key brand queries;
- Market analytics for launching projects;
– Strategy development and planning;
– Monitoring results and reporting;
– Work on removing negative content from search engine results pages;
– Creating accounts for platforms

Our benefits to you:

☘️An exciting and challenging job in a fast-growing group of companies, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location

Project description

We are looking for the right people — people who want to innovate, achieve, and grow. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the world's largest providers of products and services to the global energy industry. Our organization consists of multiple product teams focused on delivering scalable, secure, and high-performance software solutions that meet evolving business needs.

We are looking to recruit a Full Stack Developer with 2+ years' experience to work within our Team. You will contribute to the development and delivery of subsurface evaluation solutions across the energy sector.
This role requires strong proficiency in C#/.NET and full stack development experience, including front-end frameworks, cloud integration, DevOps practices, and cross-functional collaboration with QA and security teams.
Successful candidates will be evidently enthusiastic and motivated people who we can train up in our processes and ultimately play a key role in quality assurance initiatives across different stakeholder groups.

Responsibilities

Design, develop, and maintain full stack applications using C# and modern front-end frameworks.

Implement new services, features, and bug fixes as prioritized by the Product Owner.

Build and integrate APIs to enable seamless communication between services and components.

Develop and maintain CI/CD pipelines and automation scripts for build, test, and deployment.

Write clean, maintainable, and well-documented code following industry best practices.

Collaborate with UX designers to deliver responsive and user-friendly interfaces.

Ensure high code quality through automated testing and peer code reviews.

Monitor and optimize application performance, scalability, and reliability.

Apply secure coding practices and contribute to the triaging and resolution of security issues.

Work closely with QA engineers to define test strategies, support automated testing, and ensure defect resolution.

Collaborate with security teams to implement and maintain secure development practices, respond to audits, and remediate vulnerabilities.

Maintain up-to-date knowledge of existing and emerging technologies relevant to your role.

Participate actively in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives.

Communicate and escalate issues clearly and promptly to relevant stakeholders.

Skills

Must have

2+ years of professional experience in software development, with a strong focus on C#/.NET.

Proficiency in JavaScript, Angular, React, and front-end development best practices.

Experience working in an Agile development environment (Scrum or Kanban).

Solid understanding of object-oriented programming, design patterns, and software architecture.

Experience building and consuming RESTful APIs.

Familiarity with SQL Server, PostgresSQL or other relational databases.

Self-starter with a proactive attitude and ability to learn new technologies quickly.

Undergraduate degree in Software Engineering, Computer Science, or a related field.

Nice to have

Experience with AWS Cloud infrastructure and SaaS development.

Experience with .NET Core, ASP.NET Web API, and Entity Framework.

Familiarity with Azure DevOps, GitLab, and Git-based workflows.

Experience with CI/CD pipeline automation and deployment scripting.

Usage of Docker and Kubernetes for containerization and orchestration.

Knowledge of Linux environments and shell scripting.

Experience with automated testing, including unit, integration, and regression testing.

Understanding of secure coding practices, including:

Authentication and authorization (OAuth2, JWT)

Input validation and sanitization

Data encryption and secure transmission

Mitigation of common vulnerabilities (e.g., SQL injection, XSS, CSRF)

Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) is a plus

Languages

English: B2 Upper Intermediate

FluidLabs is building production-grade AI systems and is looking for an engineer experienced in designing and operating LLM-based architectures.

The role requires practical experience with Claude (Opus / Sonnet), prompt architecture, context management strategies, and structured LLM workflows integrated into backend services.

Key responsibilities:

• Design and implement production-grade LLM workflows using Claude (Opus / Sonnet)
• Architect structured prompt systems (system/user/tool separation, multi-step flows)
• Design context management strategies (long-context handling, memory layering)
• Reduce hallucinations through prompt strategy, evaluation loops, and guardrails
• Integrate Claude via API into backend services (Node.js / TypeScript or Python)
• Build RAG pipelines (embeddings, vector search, context injection)
• Design LLM-driven automation (agents, tool calling, workflow orchestration)
• Evaluate and improve response quality through structured testing
• Optimize performance, latency, and cost efficiency
• Collaborate with backend and architecture teams to embed AI into real systems
   

Must-have technical skills:

• 4–5 years of backend engineering experience (Node.js or Python)
• Hands-on production experience with Claude (Anthropic API)
• Strong understanding of:
  • Prompt architecture
  • Context construction and management
  • Multi-step reasoning flows
  • LLM limitations and hallucination patterns
     
• Experience integrating LLM APIs into backend systems
• Understanding of RAG concepts and embeddings
• Experience working with structured JSON outputs and tool-calling patterns
• Ability to explain architectural trade-offs clearly
   

Nice to have:

• Experience building AI agents or autonomous workflows
• Familiarity with vector databases (pgvector, Pinecone, Weaviate)
• Experience with AWS (Lambda, API Gateway)
• Experience in multi-tenant SaaS systems
• Understanding of AI safety and PII handling

What we offer:

• Opportunity to shape a new DocuSign-focused platform from the ground up
• High level of technical ownership and architectural influence
• Enterprise-level projects with real architectural and scalability challenges
• Long-term collaboration on meaningful projects
• A passionate team with a healthy, positive culture
• Enterprise-level projects with real technical challenges
• Room to grow — both professionally and personally
• Referral bonuses for successful candidate recommendations
• Paid holidays and time off
   

Work terms:

• Working hours: 11:00–20:00 (Kyiv time)
• Vacation: 24 paid days per year
• Trial period: 3 months

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

Together with Viktoriia Shyvala, Marketing Designer (CRM) at Headway Inc, we’re looking for a Freelance Graphic Designer to work on email and in-app design.

Why it’s exciting to work with us:

• We’re a data-driven company, so you’ll clearly see the impact of your design decisions through real performance metrics.
• We offer flexible workload and working hours — you can plan your time and projects the way it suits you best.
• We ensure a stable and predictable flow of tasks, so you can focus on creativity without chasing clients.

What will you do:

• Design emails and in-app visuals in Figma for Headway, Nibble, and Skillsta.
• Create and adapt reusable templates/components to keep layouts consistent across brands and formats.

What do you need to join us:

• 2+ years of experience in email or web design.
• Proficiency with Figma (strong Auto Layout skills).
• Strong command of composition, color theory, and typography.
• Understanding of email design basics and how designs are implemented in email builders (layout limitations, attention hierarchy).
• Strong visual taste and creativity.
• English at B1+ level.
• Strong time-management skills and ability to meet deadlines.

Are you interested? Send your CV and Portfolio!

Freelance Flutter Mobile Developer (Short-term / On-demand Contract)

We're looking for an experienced Flutter developer available for short-term contract work — jumping in and out as projects require.

Key responsibilities:
- Build and maintain high-quality, cross-platform mobile apps (iOS + Android) using Flutter & Dart
- Implement features, fix bugs, optimize performance, and integrate APIs/third-party services
- Deliver clean, well-structured code with good UI/UX focus
- Collaborate remotely via quick calls or async updates

Must-have skills:
- Strong commercial experience with Flutter (ideally 4+ years)
- Solid understanding of Dart, state management (Provider, Riverpod, Bloc, etc.), and REST/GraphQL APIs
- Experience publishing apps to Google Play and App Store
- Comfortable working independently on short sprints or feature-based tasks

Nice-to-have:
- Firebase, CI/CD basics, or native module integration
 

This is pure freelance — paid per project/milestone or hourly, flexible start/stop, remote.

Looking forward to occasional great collaborations! 🚀

Responsibilities:

- Plan, launch, optimize, and scale advertising campaigns.
- Maintain accurate reporting and performance tracking for all managed accounts
- Monitor industry trends and algorithm updates, ensuring quick adaptation and implementation of new campaign strategies
- Conduct market research and competitor analysis to identify new opportunities and potential GEOs for launch
- Testing new approaches to campaign launches: GEOs, keywords, and optimization strategies.

Requirements:

- Minimum of 2 years of experience as a PPC Manager in Forex industry (experience in Betting, Gambling or Nutra verticals will be plus)
- Proven record of active campaign launches with successful cases in the last 6 months
- Practical experience managing large advertising budgets
- Knowledge of working with anti-detect browsers, trackers, spy services

- Responsibility
- Attention to detail
- Ability to generate new ideas and approaches
- Proactiveness

Will be a plus:

- Experience in launching advertising campaigns in the Betting, Nutra verticals
- Experience scaling campaigns across multiple GEOs and markets
- Strong analytical skills and ability to analyze campaign results for further optimization
- Knowledge of the certification process for various geos (certifications for Online Gambling, Social Online Casino, Lotto, etc.)

Working terms:

• possibility of remote work;
• paid vacation — 21 working days;
• annual salary review;
• opportunity for career growth within the company;
• additional 10 days off for holidays
• paid english courses

Requirements:

- 3+ years in a senior operational role (working with Fin, Legal, HR departments)
- Proven ability to lead and develop teams, fostering collaboration and a results-driven environment.
- Strong analytical and strategic thinking skills, with a track record of successful strategy execution.
- Exceptional interpersonal and communication skills to influence and collaborate with stakeholders at all levels.
- Excellent problem-solving skills with the ability to make data-driven decisions quickly.
- Able to thrive in a fast-paced, dynamic environment with changing market conditions.
- Proficient level of English (both written and verbal).
- Strategic thinking: ability to see and manage operations in accordance with the company's long-term strategy.
- Effective communication: transparency in communication and ability to establish interaction between departments.
- Organizational skills: creating systems that work without failures.
- Flexibility and initiative: readiness to delve into details, take responsibility, and accept challenges.

Responsibilities:

- Operational Leadership: Oversee day-to-day operations across departments (HR, Legal, Finance)

Finance: experience with bank account opening, KYC/KYB procedures, compliance, P&L development and automation, analytical reports on company resource utilization, cash flow management.

Legal: experience working with contracts and partnership agreements, debtors, building operational structures with internal and external legal entities, company incorporation, nominee services, working with auditors and registrars (foreign companies).
- Strategy Development and Execution: Collaborate with the executive team to develop and implement operational strategies that support business growth
- Team Management: Lead, mentor, and inspire department heads, fostering a high-performance culture focused on excellence and accountability.
- Market Analysis: Monitor market trends, competitors, and industry changes to identify growth opportunities and operational improvements.
Process Optimization: Develop and refine operational processes to improve efficiency, scalability, and productivity across the company.
- Compliance and Risk Management: Ensure all operational activities comply with regulatory requirements and industry standards to mitigate risks and protect the company’s reputation.

At FluidLabs, we are launching a new strategic direction in close collaboration with DocuSign - one of the world’s leading platforms for digital signatures and contract lifecycle management.

This role goes beyond pure implementation. You will own backend architecture, drive technical decisions, and help shape a scalable, secure DocuSign-based platform with global impact.

It is a rare opportunity to become a deep domain expert across the DocuSign ecosystem while working on enterprise-grade, real-world systems.


Key responsibilities:

• Own and design the overall backend architecture for DocuSign-based integrations and services
• Define architectural standards, patterns, and best practices across Node.js / TypeScript services
• Design and evolve serverless architectures on AWS (Lambda-first approach)
• Make high-level technical decisions around:
  • service boundaries and APIs
  • data modeling and access patterns (DynamoDB)
  • synchronous vs asynchronous communication
• Design secure, scalable OAuth2 / OIDC authentication and authorization flows
• Develop integration strategy with DocuSign APIs, webhooks, and third-party systems
• Ensure system scalability, reliability, security, and cost efficiency
• Set up and improve observability: logging, metrics, alerts (AWS CloudWatch)
• Review code and architecture decisions, provide technical guidance and mentorship
• Collaborate closely with frontend engineers, product managers, and stakeholders
• Proactively identify technical risks and drive long-term system improvements
• Troubleshoot complex production issues and guide root-cause analysis
   

Must-have technical skills:

• Strong proficiency in TypeScript and backend application design
• Extensive experience with Node.js in production environments
• Proven experience designing and running serverless architectures on AWS Lambda
• Deep understanding of AWS DynamoDB (NoSQL data modeling, performance tuning, scaling strategies)
• Solid experience with AWS CloudWatch (logs, metrics, alarms, observability)
• Strong understanding and hands-on implementation of OAuth2 / OIDC
• Ability to design secure, fault-tolerant, and maintainable backend systems
• Experience making architectural trade-offs and explaining them clearly
   

Nice to have:

• Hands-on experience with DocuSign APIs and enterprise integrations
• Experience with event-driven architectures (SQS, SNS, Kinesis, RabbitMQ, WebSockets)
• Broad AWS knowledge (API Gateway, S3, Step Functions, IAM, ECR/EKS is a plus)
• Experience designing multi-tenant SaaS platforms
• Strong understanding of security best practices for cloud-native systems
• Solid CI/CD experience (GitHub Actions, GitLab CI, or similar)
• Knowledge of software design principles (SOLID, DDD, TDD)
• Ability to mentor engineers and raise overall technical quality
• Some exposure to frontend frameworks (React, Next.js) for end-to-end thinking
  
   

What we offer:

• Opportunity to shape a new DocuSign-focused platform from the ground up
• High level of technical ownership and architectural influence
• Enterprise-level projects with real architectural and scalability challenges
• Long-term collaboration on meaningful projects
• A passionate team with a healthy, positive culture
• Enterprise-level projects with real technical challenges
• Room to grow — both professionally and personally
• Referral bonuses for successful candidate recommendations
• Paid holidays and time off
   

Work terms:

• Working hours: 11:00–20:00 (Kyiv time)
• Vacation: 24 paid days per year
• Trial period: 3 months

Job Overview:
We are looking for a skilled and experienced Data Analyst with 3+ years of professional experience to join our team. As a Data Analyst, you will play a critical role in gathering, cleaning, interpreting data to identify root causes of its quality issues and define business-driven metrics for ongoing monitoring, as well as analyzing data to build predictive models.

This role requires a combination of analytical thinking, technical skills to translate complex data into actionable insights for stakeholders.

Key Responsibilities:

• Analyze and interpret large sets of data to identify trends, patterns, and insights
• Collaborate with ML, Dev team and PO to define key performance indicators (KPIs) and establish data metrics aligned with project objectives
• Provide actionable insights and data-driven recommendations to leadership and the team for informed decision-making

Required Skills & Qualifications:

• 3+ years of proven experience as a Power BI Expert and Data Analyst
• Experience with data visualization best practices and report design
• Expertise in database management systems (SQL, Microsoft SQL Server, etc.) and data integration
• Solid understanding of data analytics, data mining, and statistical analysis
• Strong problem-solving skills and the ability to work independently and within a team
• Excellent communication skills with the ability to present complex data to stakeholders

Preferred Qualifications:

• Knowledge of machine learning algorithms and predictive analytics 
• Microsoft Azure Services for Data Analysts (DB, Data Factory, Data Lake)
• Python
• Ability to read EDIFACT messages
• Working experience on logistics projects 

Play Partners is an iGaming partner team. We’re looking for a part-time SMM Manager to run our Instagram and repurpose content for Telegram and LinkedIn.

Responsibilities

• Instagram management
  • Plan and publish posts (static/carousels; reels if needed)
  • Create and post stories regularly
  • Keep consistent tone of voice and visual style
• Content repurposing
  • Duplicate/adapt IG content for Telegram (announcements, short updates, digests)
  • Adapt content for LinkedIn (more business-oriented wording and structure)
• Build and maintain a content plan (2–4 weeks ahead)
• Write strong captions, CTAs, hashtags
• Track basic performance metrics (reach, engagement, growth) and suggest improvements
• Coordinate with the team on topics, assets, approvals, and deadlines

Requirements

• Proven SMM experience (iGaming / affiliate / crypto / fintech is a plus, not a must)
• Ability to create content end-to-end: copy + basic design (Canva/Figma)
• Solid understanding of Instagram mechanics and LinkedIn specifics
• Self-managed, detail-oriented, reliable with deadlines
• Nice to have: English copywriting skills (or willingness to improve/adapt)

Work Format

• Remote, part-time
• Estimated workload: 8-10 hours/week (depending on volume)
• Weekly / bi-weekly check-ins and reporting

Real people. Real growth. One brand.
Let’s Start With a Hello
"We’re not just hiring an SMM Manager — we’re looking for someone who understands how casino brands really work. If you feel trends, know how to hook a mass audience, and think like a media buyer, we’re already on the same page."
 

Who We Are
"We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 3 market, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition."
 

What You’ll Be Doing

As our SMM Manager (B2C Casino), you will be responsible for growing and developing our casino brands’ social media presence while driving real business results.

Your responsibilities will include:

• Developing and executing an SMM strategy for B2C casino products
• Managing and growing brand channels: Telegram, Instagram, TikTok (optional), Twitter/X
• Creating engaging and conversion-focused content:
  • posts and stories
  • bonus, promotion, and tournament announcements
  • gamification mechanics, contests, and giveaways
  • short videos, memes, and trend-based content
• Building a strong emotional brand image that builds trust and motivates users to play
• Working with the community: comments, DMs, chats, loyalty and retention activities
• Launching activities focused on deposits, retention, and referral mechanics
• Preparing briefs for designers and controlling visuals and tone of voice
• Testing new formats, hypotheses, and platforms
• Analyzing performance: ER, reach, audience growth, impact on deposits and LTV
• Collaborating closely with marketing and media buying teams
   

What Makes You a Great Fit

You’ll thrive in this role if you:

• Have 2+ years of experience in SMM, ideally in casino / gambling / betting / crypto / nutra
• Understand traffic arbitrage, funnels, CPA models, and player behavior
• Know how to acquire and retain a B2C audience
• Have a strong sense of trends, memes, and viral content
• Can create content that converts, not just looks nice
• Understand gambling industry specifics and restrictions
• Think in business metrics, not vanity metrics
• Are independent, proactive, and growth-oriented
   

It’s a Big Plus If You Also Have:

• Experience with Telegram funnels
• Understanding of player psychology and retention mechanics
• Experience running contests, bonus mechanics, and UGC campaigns
• Ability to manage multiple brands simultaneously
   

What’s In It for You

• Work with international B2C casino brands
• Real impact on product growth and key business metrics
• Freedom in ideas, formats, and experimentation
• Fast decision-making and minimal bureaucracy
• Competitive compensation with growth opportunities
• Career development in iGaming, affiliate, and performance marketing
   

Let’s Wrap It Up

"If you’re into the gambling industry, think like a marketer and a media buyer, and want to build SMM that actually makes money — we’d love to hear from you."

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

Ability to learn quickly;

Strong PC user skills;

Fast and grammatically correct writing;

Willingness to help;

Customer focus and politeness;

Stress resistance;

Ability to work night shifts.

Work Conditions:

Standard schedule: 2/2 shifts, 12 hours each;

Fully remote work;

The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.

About the Product:

Retently is a Customer Experience Management platform for SaaS, E-commerce & Financial Services companies. Used by 1,000+ brands to collect, understand, track, and act on customer feedback (NPS, CSAT, CES). Web-based SaaS application with a mobile app in the works.
 

Agento is a managed hosting platform for AI agents. Founders, solopreneurs, and teams deploy AI agents that run 24/7, no Docker, no servers, no technical skills needed. Early-stage, growing fast, with 100+ agents deployed. Mobile app also planned.

About the Team:
Small, distributed team based in Moldova, working fully remote. No bureaucracy. You'll work directly with the founder and development team.

The Role:
We're looking for an experienced QA Engineer to own quality across both Retently and Agento. This is primarily a manual testing role, but with a twist, we want someone genuinely excited about using AI tools (mainly Claude Code, ) to work smarter and faster. We'll provide all the subscriptions and tools you need. You'll be testing web applications now, with mobile (iOS) testing coming as we build out mobile apps for both products.

What you'll do:
- Own manual testing of new features, bug fixes, and releases across Retently and Agento 
- Design and maintain test strategies, test plans, and test suites - Perform exploratory testing to catch edge cases, regressions, and usability issues 
- Test across browsers and devices (web now, mobile coming soon) 
- Collaborate closely with developers to reproduce, document, and verify bug fixes 
- Use AI tools to accelerate your workflow, generating test cases, analyzing requirements, writing documentation, automating repetitive tasks 
- Define and improve QA processes, testing standards, and release checklists 
- Participate in feature discussions and provide quality-focused input early in development 
- Identify areas where test automation would bring the most value

Requirements:
- 2+ years of experience in manual QA testing of web applications 
- Solid understanding of testing methodologies (test design techniques, risk-based testing, regression strategies) 
- Experience writing well-structured test plans and detailed bug reports - Familiarity with API testing (Postman or similar) 
- Comfortable with browser dev tools for debugging and network inspection 
- Experience testing complex SaaS or B2B web applications 
- Strong English communication skills (written, for documentation and team collaboration) 
- Self-driven, able to own QA end-to-end without hand-holding 
- Willingness to learn and actively use AI tools in your daily work, this is a must

Employment: Full-time
Domain:SaaS, Product
Salary:$1500–$2000
Location: Full Remote, Europe or Ukraine

We’re not looking for someone to “just send campaigns.” We’re looking for a Retention Manager who truly understands how an online casino works from the inside — from bonus mechanics to player psychology and bottom-line impact.

If you speak the language of numbers, know how to move KPIs, and have real experience managing player lifecycles in Tier 1–2 markets — let’s talk.

Your responsibilities will include:
 

• Plan, launch, and optimize personalized retention campaigns across the full player lifecycle: welcome, reactivation, churn-prevention, VIP retention;
• Build smart player segmentation models based on behavior (FTD patterns, frequency, average bet, risk levels, etc.);
• Partner with analysts to dive into key metrics: LTV, ARPU, FTD-to-deposit ratio, retention rates, churn, GGR;
• Develop and refine bonus strategy — including FS, cashback, deposit/non-deposit promos, VIP levels — in line with geo/license limits;
• Run multichannel campaigns (email, push, in-app, more) with A/B testing and content variants;
• Work closely with VIP, Product, and Support teams to hit retention and PnL goals;
• Monitor the effectiveness of promo tools (jackpots, quests, tournaments), and push new mechanics with the Product team;
• Adapt retention strategy for Tier 1 and Tier 2 markets based on actual performance, not assumptions.

What we expect from you:

• 3+ years in retention or CRM inside an online casino team;
• Deep understanding of casino business model, bonus mechanics, and key verticals (slots, live, crash, tables);
• Data-savvy: confident in Excel/Google Sheets, Looker, Power BI, Tableau, or similar tools;
• You can forecast based on behavioral data and past campaign performance;
• Hands-on experience with ESP/CRM platforms like Optimove, Smartico, Braze, Salesforce, Customer.io, etc;
• Strong track record with reactivation flows and tiered retention strategies.

What We Offer:

• Work from anywhere: full remote flexibility or the option to work from our office;
• Flexible working hours so you can stay productive while maintaining work-life balance;
• Growth opportunities: as we scale, you’ll have space to develop your career and grow into a strategic leadership role;

If this sounds like you — we’d love to see your CV!
We value initiative, support bold ideas, and believe in working as a team.