Jobs at Djinni

About the role:
We are looking for a Cognitive Knowledge Engineer — a unique blend of Data Engineer and LLM expert. This is a senior and strategic position that requires a rare combination of skills: strong expertise in traditional data engineering and deep knowledge of modern AI technologies. The main mission is to design and build the future data architecture that will serve as the foundation for the company’s AI initiatives.

Core Responsibilities:

• Leading strategy and decision-making for large-scale production data environments.
• Designing and implementing solutions for multimodal storage systems and knowledge graphs.
• Evaluating and integrating graph databases alongside the existing Postgres setup.
• Bridging the gap between traditional knowledge representation techniques (e.g., SPARQL, RDF, semantic technologies) and modern LLM capabilities.
• Collaborating closely with another Knowledge Engineer to validate ideas and solutions.

Requirements:

• Strong background in Data Engineering combined with practical LLM experience.
• Deep understanding of knowledge representation and graph technologies (SPARQL, RDF).
• Proven experience in organizing and managing data at scale in production environments.
• Ability to lead technical discussions and make architectural decisions at a strategic level.

Ideal Candidate Profile:

• Essentially a Data Engineer with deep LLM expertise.
• A strategic thinker able to design long-term AI-driven architectures.
• Strong communicator, capable of articulating complex ideas and decisions.
• Team player, comfortable working in tandem with another Knowledge Engineer.
• Builder mentality — prefers designing and implementing systems rather than sitting in endless meetings.

What we offer

• A strategic role at the intersection of Data Engineering and AI innovation.
• The opportunity to define the core data architecture for future AI products.
• A fully remote international team (Europe + US EST).
• Flexible work setup and a culture that values initiative and ownership.
• Transparent and efficient hiring process (4 steps).

Hiring Process

1. Intro call with recruiter (up to 30 min) — basic screening.
2. Live Technical Challenge (1 hour) — live coding with a proctor. Google allowed, no AI assistants.
3. Interview with Head of AI (30 min) — culture, work style, expectations.
4. Final Team Interview (1–2 hours) — open problem-solving session, focusing on reasoning and teamwork.

We are looking for a Java Developer to join our collaboration with a German client in the GIS solutions domain. This is an exciting opportunity to become part of an international project, work with modern technologies, and directly contribute to the development of critical web applications.
 

Your responsibilities:

• Further development and maintenance of existing web applications in the GIS environment
• Optimization and scaling of existing solutions
• Working with databases, application servers, and frameworks
• Close collaboration with the international team and participation in technical discussions
   

Required skills and experience:

• Fluent spoken German (English is not required)
• Proven experience in Java web app development
• Strong knowledge of the Spring framework
• Hands-on experience with Apache Tomcat
• Solid understanding of PostgreSQL
• Version control with git/gitlab
   

Nice-to-have experience:

• Familiarity with Hibernate
• Working with GIS applications (GeoTools)
• Database replication using SymmetricDS
• Knowledge of front-end technologies (JS, HTML, CSS)
• Experience with build systems Gradle and Maven
   

We offer:

• Exciting and large-scale GIS projects
• Direct communication with a German client and real impact on decisions
• Professional growth with modern technologies
• Competitive compensation and stable long-term cooperation
• Supportive team environment and opportunities for growth

The product company is a leading provider of crypto and banking solutions, is looking for a Sales Manager to work full-time remotely.
 

● The company is an innovative developer of financial products and services, focused on streamlining financial processes. 
● They offer a hybrid payment solution to individual and business customers to buy, sell, store, and exchange over 350 cryptocurrencies and to make local and international transfers from a multi-currency account supporting 60 currencies.

● Have over 100,000 users in over 100 countries since 2021.
● They are an Electronic Money Institution & Principal Member of the Mastercard program for issuing and acquiring.

● The company grew 30 times in 2024 and continues to expand rapidly, increasing by 10-15% each month.
● Only one stage of the interview with CEO.

► Required: experience in B2B sales for the EU market, experience in payment providers or crypto trading, readiness for regular business trips, at least one week a month, sometimes 2-3 weeks in a row.

About Us
We are a fast-growing outsourcing/outstaff team working with international clients. We’re looking for a proactive Lead Generation Specialist to boost our presence on Upwork.

What You’ll Do

• Search for and qualify potential clients on Upwork
• Write tailored cover letters and engage prospects
• Keep lead statuses updated in our CRM/tracker
• (Optional) Join discovery calls with leads/clients if comfortable
• If desired, the candidate will be considered for the SDR position.

Requirements

• English B1 (Intermediate) or higher
• Understanding of sales pipelines and Upwork’s search/visibility mechanics
• Strong, concise writing skills
• Self-driven, organized, and eager to learn

Offer & Benefits

• Fully flexible schedule: work whenever you’re most productive
• Compensation:Salary is discussed according to the level
• 100 % remote, no location limits
• Fast decision-making and full support from our core team

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed and precision. 

We’re now searching for a Key Account Manager (Payment Manager) who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants on payment methods, GEO expansion, and traffic distribution
• Manage the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze data, and identify optimization opportunities, including routing optimization
• Collaborate with internal teams (IT, Legal, Finance) on integrations and issue resolution
• Maintain and update client documentation (contracts, amendments, expansions)
• Negotiate pricing conditions with merchants based on the volumes commitments including up-selling and cross-selling

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 2+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge: CIS payments background with hands-on exposure to gambling, betting, iGaming, or other high-risk industries.
• CIS Market Expertise: Proven track record in CIS payment solutions — you know the landscape, local methods, compliance specifics, and merchant expectations.
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B1+), Ukrainian (B2–C1), Russian (preferred).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: Work directly with global merchants in high-risk markets.
• Influence: Direct impact on product and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

We are looking for a Senior Node.js Engineer to join a long-term US-based fintech project. 

The ideal candidate

• 5+ years of relevant IT industry experience, strong knowledge of ECMAScript.
• 4+ years of commercial experience with Node.js.
• Hands-on experience with NestJS.
• Experience working with AWS (Aurora RDS, Serverless, Cognito).
• Experience with NoSQL & PostgreSQL databases.
• Experience with CI automation and test cases.
• English: Upper-intermediate or higher (direct client communication).

Would be a plus:

• Experience with Plaid integration.
• Experience with Google Cloud architecture.

 What you will do

• Develop and maintain backend services for a fintech platform.
• Work with AWS services, including serverless infrastructure.
• Implement integrations and optimize existing systems.
• Collaborate closely with the clients team (evening communication required).
• Ensure code quality with automated tests and CI/CD practices.

Important note: This role requires evening communication with the US client (up to 22:00 - 23:00 Kyiv time). Its not every day, but such calls/tasks may occur.

What the company offers

• Competitive compensation depending on experience and skills.
• Flexible working hours with remote or office option.
• Long-term, exciting fintech projects with global teams.
• English classes and career development opportunities.
• Health/Sports benefits.
• Paid vacation (18 working days) + 10 sick leaves.
• Informal and friendly atmosphere, no bureaucracy or micromanagement.

We’re looking for a Sales Manager to join our team! 👋 
 

For over 9 years, we’ve been helping brands grow: building branded YouTube channels, managing influencer collaborations, and distributing content across multiple platforms — including Reddit.
 

Why work with us?
☘️ We are YouTube’s official partner in Ukraine and globally, and we also work directly with TikTok
☘️ Part of AIR Media-Tech — an ecosystem for YouTube creators
☘️ We collaborate with top brands such as Nova Poshta, Lenovo, UNITED24 Media, commercial banks, and many others
☘️ Project-based work with the flexibility to work remotely and manage your own schedule
☘️ Transparent bonus system and opportunities to grow into a leadership role
☘️ Learning opportunities: professional courses, access to our library of print, audio, and e-books
☘️ Medical insurance (after probation)
 

As an Account Manager, you will be responsible for:

1. Engaging with new and existing clients — ensuring high-quality client service
2. Leading negotiations and signing contracts — building long-term relationships and identifying new opportunities for collaboration
3. Selling and implementing exciting projects with top companies in Ukraine
4. Managing and controlling budgets for advertising projects
    

Hard Skills

• 3+ years of experience as an Account Manager or Sales Manager
• Strong background in B2B sales and project involvement: from the first meeting at different levels (marketing, CMO, PR, top management, founders) to preparing documentation, pitch presentations, and reports with the team
• Knowledge of marketing basics (AIDA), SPIN sales
• Understanding of digital marketing (PPC, influencer marketing, production, and content distribution) is a plus
• Proficiency in Notion, ClickUp, Nethunt, Google Docs
• Fluent Ukrainian and English (Intermediate+)

• Existing client base that you can start working with from day one

   

Soft Skills

• Proactive and highly organized with strong time management skills
• Excellent communication abilities
• Strong analytical skills with attention to detail

• Adaptability, flexibility, and the ability to solve non-standard problems

   

Do you want to be involved in outstanding projects? Send us your resume. If we feel you could be a good fit, we will contact you soon!

We are Aida Recruitment - a technology and artificial intelligence-based employee search! Using modern digital technologies for searching and selecting targeted candidates.

We are seeking a detail-oriented and people-focused professional who will be responsible for conducting primary interviews with technical candidates, assessing their skills, communication, and cultural fit. This role requires excellent interpersonal abilities and the capacity to evaluate candidates effectively.

The Ideal Candidate:

• Strong communication skills in English (both spoken and written)
• Previous experience in recruitment, HR, or interviewing (IT recruitment experience is a plus)
• Ability to understand and evaluate technical skills based on provided guidelines/questions 
• Strong organizational skills and attention to detail
• Professional and empathetic approach to candidates
• Ability to work independently and meet deadlines

What You Will Do:

• Conduct 20-minute initial interviews with technical specialists (following structured interview guidelines by using our internal program Team Fill)
• Evaluate candidate suitability and prepare interview feedback reports
• Communicate with the recruitment team regarding candidate progress
• Ensure a positive candidate experience throughout the process

What the Company Offers:

• Remote work
• B2B contract
• Flexible working hours depending on interview scheduling
• Opportunity to work in a technology-driven recruitment environment
• Professional growth and development in international recruitment

Are you a rising star in Software Engineering? 🙂 If so, we want you to be a part of our exceptional team! We're on the hunt for a talented Trainee Software Engineer with a passion for coding and a drive to excel. 

Come join us and help us take our team to even greater heights!
 

Requirements: 

— Upper-intermediate level of English

— Strong knowledge of OOP, best practices of software development​

— Solid knowledge of Java Core

— Spring framework (Boot, MVC, Data JPA, Data MongoDB, Security)

— Hibernate/JPA

— MySQL

— MongoDB

— Team player with good communication and problem-solving skills, adaptability, and willingness to learn new technologies

Would be a plus:

— Interest in Generative AI or integrating AI into real-world applications

— Personal or academic projects that demonstrate full-stack thinking

— Experience with cloud platforms (AWS/Azure)

— Experience with Node.js, React, Python

— CI/CD experience

What will you do at the beginning?

At BotsCrew, your initial days will be an enriching journey of understanding our company, its traditions, and the vibrant corporate culture we take pride in. You'll be plunged into the fascinating world of AI and chatbots/agents and get to know our BotsCrew platform. By the way, during your probationary period, you will have to build your own AI agent. It’s our ritual of initiation 🤖 

You will join one of our cross-functional teams, and together you'll drive our projects towards success. To ensure a smooth transition and continuous growth, you'll work together with a tech lead. This experienced professional will be your go-to person for guidance and support throughout your team integration and career growth in the future.

At BotsCrew, we believe in fostering continuous learning and skill-building. We are committed to your long-term growth and development as we work together towards achieving our collective goals.

🌟 Perks & Benefits:

• 20 working days of paid vacation plus 5 days of paid sickness;
• Flexible work schedule & top-notch work conditions;
• Competitive salary;
• Remote work with an opportunity to visit the office (Lviv);
• PDP creation and guidance from our mentors;
• A youthful, talented, and remarkable company culture

Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups, promising ideas and people.
 

One of our companies is a game studio that deals with the full cycle of iGaming product development. From idea to release, we combine creativity, modern technologies and deep analytics to create a unique gaming experience. Our mission is to excite, inspire and shape the future of the industry.

With ambitious plans for growth and expansion into new international markets, we are actively scaling our operations.

We will welcome a dedicated Legal Compliance Officer joining our Legal Team. You will be responsible for providing legal support for our rapidly expanding operations and ensuring their compliance with the 
requirements of various regulated markets worldwide

Key Responsibilities:
 

• Set up and administrate legal entities across multiple jurisdictions in cooperation with local agents and advisors;
• Draft, review, and negotiate all types of commercial contracts, including Software Licensing 
  Agreements, Non-Disclosure Agreements, Data Processing Agreements, Distribution/Reseller 
  Agreements, Vendor/Service/Consultancy Agreements, among others;
• Dealing with standard corporate actions and respective legal documentation, such as Share Purchase Agreements, Shareholders Agreements, Memorandum of Association, Loan Agreements and others;
• Support processes of applying for new gaming license and ensure compliance with the requirements of existing licenses across various regulated markets;
• Legal paperwork (completing questionnaires, applications, forms, letters, drafting powers of attorney, internal policies and regulations);
• Opening accounts with banks and payment services providers;
• Running all KYC-related and due diligence procedures normally requested by counterparties (banks, 
  payment services/software/game providers, regulators etc.);
• Performing KYC checks and compliance reviews on new and existing clients;
• Dealing with IP/ GDPR/ AML-related matters;
• Provide the required legal support for Sales/Account Management teams in their relations with clients.

Desired skills and requirements:
 

• 3+ years of practical experience in legal corporate management;
• Previous experience in iGaming is considered as a strong advantage;
• Confident user of Microsoft Office applications;
• Ability to multitask, prioritize and work under pressure;
• Detail-oriented, analytical and problem-solving mindset;
• Responsible and able to work on one’s own initiative;
• Full working proficiency in English.

What we offer:
 

• Lack of bureaucracy in decision-making processes and the ability to directly influence the product/project.
• Competitive salary aligned with the IT/iGaming market and a comprehensive social package (medical insurance, in-office therapist consultations, gym membership compensation, lunch delivery reimbursement, etc.).
• Comfortable office in Kyiv (walking distance from Vasylkivska metro station);
• Paid vacation — you will have 17 working days of paid vacation and 3 extra days off - wedding, birth of a child, unforeseen events, etc.;
• Referral bonus — we truly value it when team members refer friends, and we offer a bonus for recommending trustworthy candidates.

• Relocation support — changing your city of residence often comes with added expenses, and our relocation bonus helps you navigate this transition stress-free.

   

Ready to grow with us? Let’s connect — send in your resume!

Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups, promising ideas and people.
 

One of our companies is a game studio that deals with the full cycle of iGaming product development. From idea to release, we combine creativity, modern technologies and deep analytics to create a unique gaming experience. Our mission is to excite, inspire and shape the future of the industry.

With ambitious plans for growth and expansion into new international markets, we are actively scaling our operations.

We are looking for a Senior Slot Game Producer with a proven track record in the iGaming industry to lead the creation of high-quality, innovative slot experiences. If you have deep market knowledge, a strong creative vision, and are ready to own the direction of our slot portfolio — we want to hear from you.

Key Responsibilities:
 

• Own and drive the creation of new slot game concepts — from the first idea to post-launch performance analysis;
• Invent original mechanics and game features that stand out in a competitive market;
• Research and select trending features, bonus modes, and player engagement patterns;
• Define and maintain the creative and technical vision for each slot, in collaboration with game designers, math developers, artists, and audio teams;
• Regularly pitch and present concepts and progress updates to internal stakeholders and leadership;
• Playtest and review games in development, ensuring they meet or exceed product standards and player expectations;
• Be the go-to person for the team on all gameplay-related questions and decisions;
• Participate in certification documentation review and support test labs when needed;
• Help shape the long-term strategy and direction of our slot game portfolio.

Desired skills and requirements:
 

• 5+ years of experience as a Slot Game Producer, Product Owner, or Game Designer in a leading real-money slots company;
• A portfolio of successful live slot games with measurable market impact (high revenue, retention, or visibility);
• Deep knowledge of slot game mechanics, math models, art styles, UX, sound, and animation workflows;
• Strong understanding of current slot trends across different regions and platforms (mobile, web, land-based);
• Confident in market analysis and competitor benchmarking to generate relevant and creative product ideas;
• Excellent project management and presentation skills — able to clearly communicate game vision and rationale to both creative and technical teams;

• Fluent English — both written and spoken. 

   

What we offer:
 

• Lack of bureaucracy in decision-making processes and the ability to directly influence the product/project.
• Competitive salary aligned with the IT/iGaming market and a comprehensive social package (medical insurance, in-office therapist consultations, gym membership compensation, lunch delivery reimbursement, etc.).
• Comfortable office in Kyiv (walking distance from Vasylkivska metro station);
• Paid vacation — you will have 17 working days of paid vacation and 3 extra days off - wedding, birth of a child, unforeseen events, etc.;
• Referral bonus — we truly value it when team members refer friends, and we offer a bonus for recommending trustworthy candidates.
• Relocation support — changing your city of residence often comes with added expenses, and our relocation bonus helps you navigate this transition stress-free.

Ready to grow with us? Let’s connect — send in your resume!

Hi there!
We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.We’re looking for a Senior UI/UX Designer who can turn product goals into clean, intuitive, and high-converting user experiences. If you love crafting interfaces that look sharp and feel effortless to use — this might be a perfect match!

We value attention to detail, design logic, ownership, and the ability to work across multiple product while maintaining consistency and creativity 🎯

What you’ll do:

• Strengthen UI/UX expertise for a multi-brand ecosystem, standardize UX flows, develop a unified design system, and improve overall visual quality of products
• Design and improve UX flows
• Build and maintain a unified design system across all brands
• Create adaptive page layouts (desktop, mobile)
• Develop promo banners, landing pages, and marketing pop-ups
• Configure and maintain UI kits in Figma
• Collaborate closely with PM, CRM, marketing, and frontend development teams
• Participate in internal design reviews and present solutions to stakeholders
• Mentor middle/junior designers in the team
  
   

What we expect:

• 4+ years of UI/UX design experience, solid knowledge of Figma, expertise in design systems, portfolio with UI/UX case studies
• English level B1+
• At least 2 years of experience as a UI/UX designer on large-scale projects
• Strong Figma skills: working with components, auto-layouts, tokens, prototypes, libraries
• Experience creating and using UI kits
• Understanding of UX design principles, user logic and behavior
• Ability to design visually appealing interfaces and creative layouts
• Experience working with multiple product in parallel, adapting style guidelines
• Basic understanding of frontend implementation (HTML/CSS) and adaptive layout
• Ability to present and justify design decisions
• Attention to detail and a high level of visual culture
• Experience collaborating with product teams, developers, and marketing
• Familiarity with AI tools (MidJourney, ChatGPT, Recraft, etc.)
  
   

We offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
  
  
   

At Softsich, we’re building a design-driven culture and looking for someone who wants to create beautiful, meaningful, and scalable user experiences across multiple brands.

💌 If this sounds like you — send over your CV and portfolio!

We are looking for a highly skilled and enthusiastic Senior Java Engineer (with DevOps skills) to become an integral part of our dynamic team in Kyiv. 

This role offers an exciting opportunity to work on cutting-edge projects involving the integration of third-party hardware, the development of sophisticated in-system customisations, and the creation of robust Java web applications with intuitive front-end interfaces. Beyond development, you will also play a key role in designing, implementing, and supporting Docker setups across various environments and building essential emulators for endpoint devices.

Responsibilities:

• Design, develop, and maintain high-performance Java applications for seamless integration with diverse third-party hardware systems.
• Implement tailored in-system customisations to meet specific client requirements and enhance application functionality.
• Build and enhance Java web applications, encompassing both back-end logic and front-end components, ensuring a responsive and engaging user experience.
• Develop, deploy, and support Docker container setups for various development and testing environments, ensuring efficient resource utilisation and application portability.
• Create and maintain emulators for endpoint devices, facilitating robust testing and development cycles.
• Work closely with the client team to understand requirements, provide technical insights, and deliver solutions that align with business objectives.
• To work from the Kyiv office at least twice per week. 

Requirements:

• Extensive experience with Java 17+
• Proficiency in Spring-Boot and developing RESTful APIs.
• Hands-on experience with Docker.
• Experience with Quarkus for building lightweight, high-performance applications.
• Solid understanding of Thymeleaf and JQuery/JavaScript for building interactive user interfaces.
• Experience with RabbitMQ for asynchronous communication.
• Strong knowledge of PostgreSQL for database management.
• Proficiency with Maven.
• Confident use of standard Linux commands and shell environment.
• Understanding of TCP/UDP and SNMP for network communication.

Nice to have:

• Experience with JavaScript/Typescript and modern front-end frameworks such as Vue.js, Angular, or React.
• Knowledge of Kubernetes for managing containerised applications at scale.
• Familiarity with network management concepts and tools.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

At BotsCrew, we’re looking for an HR Lead to join our PeopleOps team and take ownership of HR strategy, processes, and culture. You’ll implement initiatives that support growth, performance, and meaningful outcomes for our people and the business.

Responsibilities

• Lead the PeopleOps team (3 members) — guide, support, and grow your HR professionals.
• HR strategy & processes — design and adapt processes that match business goals and keep things running smoothly.
• Performance & development — oversee reviews, feedback loops, and growth initiatives that help people perform at their best.
• Learning & growth — drive initiatives that expand skills and prepare future leaders.
• Culture & engagement — launch initiatives that strengthen connection, trust, and belonging across teams.
• Employer brand — shape and promote the company image to attract and retain top talent.
• HR analytics & KPIs — track what matters, spot trends, and turn data into smart decisions.

• Budget & planning — own HR budgets and anticipate needs to keep the team ahead of the curve.

   

We’ll be a great match if you:

• Have 3+ years of HR experience, including at least 1,5 years in a lead role (team management and process ownership).
• Bring full ownership—taking initiatives end-to-end with energy and accountability.
• Are a strong communicator, able to align people and processes across teams.
• Are highly organized and forward-thinking, anticipating needs before they become urgent.
• Have experience with HR budgeting, KPIs, and analytics.

• Upper-Intermediate or higher, spoken English.Are passionate about shaping culture, building engagement, and developing talent.

   

Perks & Benefits:

• 20 working days of paid vacation plus 5 days of paid sickness;
• Flexible work schedule & top-notch work conditions;
• Competitive salary;
• Remote work or the ability to visit co-working in Lviv;
• PDP creation and guidance from our mentors;

• A youthful, talented, and remarkable company culture.

   

Your journey with us:

After submitting your CV:

1. Intro Call — chat with a PeopleOps team representative.

2. Final Call — a conversation with Head of PeopleOps, Victoria Tytarenko to explore your leadership approach, HR expertise, and strategic approach to shaping PeopleOps.

    

“For me, PeopleOperations is about trust, growth, and creating opportunities for everyone to unlock their potential and deliver real results. I’m excited to find a partner to shape this journey with us!”

— Victoria Tytarenko, Head of PeopleOps 

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process
   

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Fully remote
• Long-term employment
• Competitive salary 
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.