Jobs Head / Chief

Let’s Start With a Hello
We’re looking for a Head of CRM to lead and grow CRM and Retention across Casino and Sportsbook. You’ll own the player lifecycle strategy, CRM performance, bonus economics, VIP retention, and CRM team development — with a strong focus on LTV, ARPU, Retention, Churn, incremental GGR, and sustainable player value.

Who We Are
We’re a fast-paced Gambling / Betting product where CRM and Retention are key growth drivers. Our approach is data-driven, experiment-focused, and closely connected with Product, Analytics, BI, Marketing, VIP, and Development.

What You’ll Be Doing

• Develop and own CRM & Retention strategy across the full player lifecycle: Activation, Retention, Reactivation, Churn Prevention, and VIP.
• Drive growth of LTV, ARPU, Retention, and player value while reducing Churn.
• Build and evolve player segmentation based on value, behavior, lifecycle, preferences, and risk profile.
• Develop and optimize Customer Journeys and automated flows: Welcome, FTD → Repeat Deposit, Activation, Reload, Retention, Reactivation, Churn Prevention, and VIP.
• Lead multi-channel CRM campaigns across Email, SMS, Push, and In-app / onsite.
• Establish A/B testing and Holdout Groups as a standard approach to campaign optimization.
• Develop and manage Casino & Sportsbook bonus mechanics and loyalty programs: Free Spins, Free Bets, Cashback, Deposit / Reload Bonuses, and Reactivation Offers.
• Own bonus economics and promotional budgets, balancing promotional aggressiveness with profitability.
• Monitor wagering requirements, eligibility, bonus costs, Bonus-to-GGR, ROI, and overall promo performance.
• Own the VIP CRM direction: define segmentation and criteria, develop retention triggers, identify early signs of declining deposits, and work closely with the VIP team on individual retention strategies.
• Analyze CRM performance through cohorts, funnels, player behavior, and campaign attribution.
• Own key CRM KPIs including LTV, ARPU, Churn Rate, Retention, incremental GGR, ROI, Bonus-to-GGR, FTD, R2D, Deposits, GGR, NGR, and player activity.
• Work closely with BI and Product teams to turn player data and insights into actionable CRM initiatives.
• Use SQL and BI tools to investigate performance, identify opportunities, and support data-driven decision-making.
• Develop hypotheses, design experiments, and measure incremental impact of CRM activities.
• Ensure CRM initiatives comply with local regulatory requirements and Responsible Gambling policies.
• Lead, mentor, and develop the CRM team, setting priorities, processes, and performance standards.
• Collaborate closely with Product, BI, Analytics, Marketing, VIP, Design, and Development teams.
• Report regularly on CRM performance, team results, and the contribution of CRM to overall business KPIs.

What Makes You a Great Fit

• 4+ years of experience in iGaming CRM / Retention, including experience as a Head of CRM, CRM Lead, or Senior CRM Manager.
• Proven track record of CRM initiatives with measurable impact on revenue and player value.
• Strong understanding of Casino and/or Sportsbook player lifecycle and retention economics.
• Deep knowledge of Retention, Churn, LTV, ARPU, and CRM-driven revenue growth.
• Strong hands-on understanding of bonus mechanics and retention economics.
• Experience managing promotional budgets and optimizing bonus / promo ROI.
• Strong analytical skills with practical experience in cohort analysis, A/B testing, Holdout methodology, and attribution.
• Confident SQL skills and experience working with BI tools such as Power BI or similar.
• Hands-on experience with modern CRM / CDP platforms such as Customer.io, Braze, Salesforce Marketing Cloud, HubSpot, or similar.
• Strong understanding of CRM channels and Customer Journey automation.
• Good knowledge of email infrastructure, including SPF, DKIM, DMARC, warming, and inbox placement.
• Experience managing and developing a CRM team of 5+ people.
• Strong leadership, ownership, and cross-functional communication skills.
• High attention to detail and a proactive, data-driven mindset.
• English — Upper-Intermediate (B2) or higher.
• Knowledge of major sports events is a plus.

What’s In It for You

• High-impact leadership role with direct influence on Retention, player value, and revenue.
• Full ownership of CRM strategy, processes, bonus economics, and team development.
• Opportunity to build and scale CRM operations across Casino and Sportsbook.
• Fast-paced Gambling / Betting environment with a strong data-driven and experiment-focused culture.
• Close collaboration with experienced Product, BI, Analytics, Marketing, VIP, and Development teams.
• Freedom to implement your ideas and directly see their impact on business results.

Let’s Wrap It Up
If you see CRM as more than campaigns and communications — and know how to combine player behavior, data, experimentation, bonus mechanics, and team leadership to drive sustainable business growth — we’d love to hear from you.

🎯 Role Overview:

As TrueLabel’s Head of Payments you will become the driving force of our team! You’ll get to travel and meet partners, all while leading our payments strategy, performance, and operations end-to-end. Your mandate: deliver best-in-class approval rates and customer experience at the lowest possible cost—while keeping us compliant, scalable, and ready for new markets.

⚙️Your Tasks:​
 

• Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs;
• Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs;
• Optimization: Maximize Success Rates and minimize transaction costs/latencies;
• Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC);

• Analysis: Monitor P&L per payment method and provide data-driven reports.

   

👤Our criteria:
 

• 3+ years in a senior Payments role within iGaming/Gambling;
• Expertise in High-Risk processing (Cards, P2P, Crypto);
• Strong network of active contacts with PSPs and acquiring banks;
• Experience with Tier 1 & Tier 2 regulatory and payment landscapes;
• Upper-Intermediate English and strong negotiation skills.

💼 Our offer:
 

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Smarter is a management company responsible for defining the overall strategy of investment activities and ensuring optimal management and development strategies for each business unit within the group. The main areas of activity and focus of our company include the international fintech community SFORS (https://sfors.com), the brokerage company Statok (https://statok.global), and the product company Pine Software (https://pinesoftware.com.cy)

The Head of Security is responsible for the comprehensive protection of the Group’s and the Owner’s assets, information, and interests by establishing an integrated security system—encompassing financial-economic, information, internal, and physical security—that minimizes the risks of loss, fraud, and external threats while supporting the stability and value growth of the asset portfolio.

Responsibilities

1. Corporate & Enterprise Security

• Developing, updating and implementing the company’s global security strategy in line with business objectives.
• Establishing an effective security governance framework and developing corporate security policies.
• Assessing, structuring and managing corporate risks (Enterprise Risk Management).
• Protecting the company’s physical, information, financial and reputational assets.
• Transforming and developing the security culture within the company.
• Advising the Executive Team and the Board on strategic security and risk-related decisions.

2. Physical Security & Crisis Management

• Organising comprehensive physical security for offices, sites, facilities and personnel.
• Monitoring and modernising access control systems, CCTV, security and emergency response systems.
• Developing and regularly testing crisis response scenarios (including those specific to martial law, relocation and blackouts).
• Management of travel security and executive protection processes (where required).

3. Personnel Security & Background Checks

• Organisation and automation of background verification processes for candidates, employees and third-party vendors.
• Assessment of potential reputational, compliance and fraud risks.
• Development and implementation of employee screening and insider risk management procedures (to prevent internal leaks and sabotage).
• Effective collaboration with the HR and Legal departments when resolving sensitive cases.

4. Fraud Prevention & Internal Investigations

• Designing and auditing systems to prevent fraud, corruption and internal misconduct.
•  Organising and conducting independent internal investigations.
•  Identifying conflicts of interest, industrial espionage, financial fraud and leaks of trade secrets.
•  Developing preventive controls and tools for monitoring operational risks.
•  Leading the Incident Response process (responding to security incidents).

5. Information Protection & Insider Risk Management

•  Ensuring the security aspects of processes involving the handling of confidential information and trade secrets.
• Developing and implementing measures to prevent insider threats.
• Monitoring compliance with internal requirements for handling sensitive information.
•  Participating in the investigation of information leaks, breaches of NDAs and other incidents related to human error.
•  Assessing security risks associated with counterparties, partners and third-party contractors.

6. Risk Management & Business Continuity

•  Developing and maintaining procedures for responding to security incidents.
•  Preparing and conducting training sessions, drills and crisis simulations.
• Coordinating actions during incidents relating to physical, personnel or corporate security.
• Participating in post-incident analysis and the development of corrective measures.
• Preparing recommendations to enhance the company’s preparedness for security threats.

7. Compliance & Governance

• Monitoring compliance with internal security policies and external compliance requirements.
• Fostering constructive collaboration with the Legal and Audit functions, government and law enforcement agencies, as well as external stakeholders.
• Participating in the development and oversight of policies relating to data protection, confidentiality (NDAs) and acceptable use.
• Preparing regular security reports and dashboards for executive leadership."

Requirements

• Experience: At least 5 years in roles such as Head of Security, Director of Corporate Security or Enterprise Risk Manager within established organisations (mature mid-market or enterprise-level).
• Expertise: A deep understanding of how physical, operational, personnel and financial security function within a modern business.
• Management skills: Experience of building security processes, regulations and policies ‘from scratch’ or completely transforming them to suit the new scale of the business.
• Crisis management: Practical experience of incident handling and coordinating actions in stressful, uncertain situations.
• Business focus: Skills in engaging with executive stakeholders. The ability to defend budgets and decisions using the language of figures, risk analysis and business opportunities, rather than the language of ‘restrictions’.
• Technical literacy: An understanding of the basic principles of information security and modern digital risks. The ability to interact effectively with IT and other technical functions within the company.
• Personal qualities: An impeccable reputation, high ethical standards, emotional intelligence, well-developed strategic thinking and absolute discretion.

Nice to have

•  Experience of working in international companies or matrix organisations.
•  Experience of managing security in high-risk environments or geographically dispersed teams/branches.
•  Professional certifications (e.g. ASIS CPP, CISM, risk management or audit certifications).
•  Knowledge of international practices and standards in the field of corporate security, risk management and internal controls (ISO 31000, ISO 22301, ISO 27001 would be an advantage).
•  Experience of professional and effective interaction with law enforcement or military organisations.

Company offers

• Care from Day One — medical insurance from your first day, including dental care, massage, and professional psychological support.
• Work-Life Balance — 21 days of paid vacation + 30 days of paid sick leave.
• Knowledge Library — office books and access to the Kuka online library. 
• Investment in Your Energy — partial reimbursement for sports and fitness activities.
• Modern Workspaces with full power-backup infrastructure in Larnaca, Cyprus.
• Island Relaxation — up to 14 days per year at the company villa in Cyprus. 

‍

Join the Smarter team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!
 

Smarter is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note that only shortlisted candidates will be contacted. Thank you for considering Smarter as your next career move!!

Вакансія: Director of Implementation/Component 1 Lead – Cybersecurity Enabling Environment for U.S. Cybersecurity for Critical Infrastructure in Ukraine (CCI) Activity

BACKGROUND:

The U.S. Cybersecurity for Critical Infrastructure in Ukraine (CCI) Activity began in May 2020. The purpose of the CCI Activity is to reduce, and ultimately eliminate, cybersecurity vulnerabilities in Ukraine’s critical infrastructure sectors. In the same way that cyberattacks drove Estonia to innovate cybersecurity practices, systems, and entrepreneurship as the backbone of its digital transformation. 

The CCI Activity continues to improve the cyber-resilience of Ukraine and its critical infrastructure sectors through three interlinked, mutually reinforcing objective areas that address legal, policy, institutional, workforce, and market gaps to strengthen long-term national resilience.

Building on progress achieved from 2020 to 2026, and under the Department of State, the Activity will continue implementation of these objectives while aligning them with U.S. foreign-policy priorities for trusted technology, supply-chain security, and transatlantic digital integration.

Objective 1: Create a safe, trusted environment to accelerate the development of people, processes, and technology to support cybersecurity across CI sectors and assets in Ukraine.

Objective 2: Strengthen Ukraine as a sovereign nation built on a secure, protected, and dynamic economy, supported by a talented pool of human capital.

Objective 3: Stimulate demand for and supply of Ukrainian cybersecurity solutions and service providers to empower, equip, and finance cybersecurity entrepreneurs and businesses

The CCI Activity consists of three complementary, mutually reinforcing, and integrated components:

Component 1: Strengthen the Cybersecurity Enabling Environment

This component enhances Ukraine’s ability to protect and modernize its civilian digital infrastructure by embedding U.S. and allied cybersecurity standards into the governance, architecture, and operational systems of critical infrastructure (CI). It prioritizes the divestment of high-risk digital assets and the adoption of secure-by-design technologies that advance trusted supply chains, secure communications, and resilient public services in line with U.S. strategic and commercial interests.

Component 2: Develop Ukraine’s Cybersecurity Workforce

This component builds the institutional and technical foundation for a civilian cyber workforce capable of securing Ukraine’s critical infrastructure during wartime and sustaining digital resilience throughout long-term recovery. It anchors that workforce in U.S.-backed standards, trusted technology principles, and interoperable training models aligned with allied strategic frameworks. All workforce development activities under this component shall be focused on applied operational capability and demonstrable use of skills, rather than academic, theoretical, or strategy-only training outcomes.

Component 3: Build a Resilient Cybersecurity Industry

This component strengthens Ukraine’s domestic cybersecurity and dual-use technology sector as a frontline contributor to national resilience and a trusted partner in U.S. and allied digital ecosystems. It aims to reduce Ukraine’s reliance on high-risk and adversary-origin platforms, and position select Ukrainian firms as interoperable contributors within U.S. and allied technology supply chains where this serves U.S. strategic, security, and commercial interests.

The Director of Implementation/Component 1 Lead is responsible for the execution of Component 1 activities while coordinating implementation across Components 2 and 3 to ensure integrated delivery, achievement of contractual milestones, and compliance with donor requirements. He/she will ensure delivery of fixed-fee and implementation plan deliverables focused on institutional reform, trusted vendor transition, critical infrastructure modernization, and cyber preparedness. The Director of Implementation/Component 1 Lead must possess a deep understanding of Ukraine’s legislative and regulatory cyber framework, multilateral coordination platforms (e.g., Tallinn Mechanism), and U.S. technology and export compliance priorities. 

Responsibilities include overseeing Component 1 activity alignment with relevant U.S. cybersecurity standards and trusted-technology principles (e.g., NIST 800 series, C-SCRM), overseeing and coordinating technical assistance supporting emerging cybersecurity and technology priorities, including relevant frameworks and pilot initiatives, and managing cross-government consultations on cyber resilience and minerals corridor protection. The Lead must work closely with GOU stakeholders (MDT, NSDC, SSSCIP), oversee implementation of trusted-technology transitions, cybersecurity modernization activities, and other approved Component 1 interventions, drawing on appropriate technical specialists as required, and ensure forward-leaning support for pilot innovations such as digital twins and AI cyber labs. 

The Director of Implementation/Component 1 Lead will serve as Acting Chief of Party when delegated during periods of COP absence from post.   

Required Qualifications: 

1. Advanced degree in cybersecurity, information security, digital governance, information technology, public administration, business administration, or related field. 
2. Minimum 7 years of progressively responsible experience leading complex cybersecurity, digital transformation, or technology implementation programs.
3. Demonstrated experience supporting cyber reform and aligning with relevant U.S. and NATO/EU regulatory frameworks (e.g., 5G Toolbox, CISA guidelines) or other internationally recognized cybersecurity standards, guidance, or frameworks. 
4. Proven capacity to lead multi-stakeholder planning, including with GOU agencies and international donors. 
5. Demonstrated experience supervising multidisciplinary technical teams and managing large, multi-stakeholder programs.
6. Excellent leadership, organizational, communication, and stakeholder management skills.
7. Fluency in English and Ukrainian is required. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. 

DAI and its employees are committed to confronting discrimination in all forms, nurturing respect for our interpersonal relationships, and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work.  DAI is committed to attracting and retaining the best employees from all races, ethnicities, and backgrounds in our continued effort to become a better development partner. 

DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks.”

DAI promotes workforce diversity and encourages persons from excluded groups, including persons with disabilities, to apply.

It’s Kyiv-based position, long-term. 

Qualified candidates should send their CV and cover letter . by October 2, 2026 6:00pm Kyiv time. Only short-listed candidates will receive notice requesting additional information. Interviews will be conducted on the rolling basis.

🚀 We’re hiring: Head of CRM Retention

We are a fast-growing iGaming company with 1,300+ professionals and 10+ successful projects operating across international markets. We are looking for an experienced Head of CRM Retention to lead and scale our CRM function, with a strong focus on Tier-1 GEOs and high-value player segments.

Responsibilities:

• Own and drive the CRM Retention strategy across Tier-1 markets, ensuring sustainable growth in player engagement, retention, LTV, and revenue.
• Develop market-specific retention approaches based on player behavior, local preferences, regulatory specifics, and competitive landscape.
• Lead, mentor, and develop the CRM team, establishing clear processes, best practices, and performance standards.
• Define, track, and improve key CRM KPIs, including Retention Rate, LTV, ARPU, ROI, Churn Rate, Reactivation Rate, and Conversion Rate.
• Own customer segmentation, lifecycle management, personalization, loyalty mechanics, bonus strategies, and CRM automation.
• Build sophisticated communication journeys across different player lifecycle stages and value segments.
• Work closely with Product, Marketing, BI, Analytics, VIP, and Acquisition teams to create data-driven retention initiatives.
• Identify growth opportunities through cohort analysis, player behavior, market trends, and competitor benchmarking.
• Continuously test and optimize CRM campaigns, offers, communication channels, and retention mechanics.

• Ensure CRM activities are adapted to the expectations and behavioral patterns of players in highly competitive Tier-1 markets.

   

Requirements:

• 4+ years of experience in CRM, Retention, or Lifecycle Marketing within the iGaming industry.
• 2+ years of experience leading CRM teams.
• Proven hands-on experience with Tier-1 GEOs and a strong understanding of mature, highly competitive iGaming markets.
• Experience managing CRM strategies for high-value and VIP player segments will be a strong advantage.
• Strong expertise in retention strategy, loyalty programs, player segmentation, bonus mechanics, CRM automation, personalization, and lifecycle management.
• Proven ability to improve key retention metrics through data-driven experimentation and optimization.
• Strong analytical skills and confidence working with player data, cohorts, funnels, and CRM performance metrics.
• Experience with CRM platforms; Smartico experience will be a strong plus.
• Ability to combine strategic ownership with hands-on execution in a fast-paced environment.
• Upper-Intermediate English or higher.

• Fluent Ukrainian or Russian communication skills.

   

What We Offer:

🌍 Fully remote work
💰 Competitive salary
🏖 Paid vacation, sick leave, and Birthday Day Off
📈 Opportunity to build and scale the CRM Retention function across Tier-1 markets
🤝 Strong team culture and fast decision-making
🚀 High level of ownership and direct impact on business growth

Ready to take ownership of CRM Retention and drive player value across Tier-1 markets?

Join Our iGaming Team as a Head of Retention in our multi-country product iGaming company with ambitious Industry innovators with regional reach and 6+ years of successful operation. Our portfolio includes three large-scale brands successfully operating across Tier 1 geos.
We pride ourselves on attracting and valuing highly qualified professionals, enabling us to scale and succeed in new markets.

Your Mission: to drive the logic and architecture, coordinate the overall effort of user retention

• ​​Develop and implement a multi-channel overall Retention and CRM strategy for online casinos to boost customer onboarding experience, retention, engagement, and monetization.
• Identify and apply promotional mechanics that align with different user psychotypes and behavioral triggers to drive engagement, loyalty, and conversion.
• Develop, implement, analyse and manage innovative solutions to boost onboarding and retention across traditional as well as SMM, TikTok, Instagram, Messengers, LiveChat and Mobile App. instruments, mechanics and cross-departmental activities.
• Regularly plan and execute multi-channel marketing campaigns using customer segmentation and personalization.
• Analyze user behavior and activity to optimize retention strategies, research and implement relevant proven, trending or innovative product features, communications channels and formats.
• Implement relevant multi-source data collection, integration to enable live automated analysis and reporting, and data-driven decision making.
• Assess the effectiveness of and continuously improve CRM campaigns through analytics and data-driven insights.
• Coordinate SMM, or other traffic-source-specific content, implementations, integration for player onboarding, retention and reactivation, as well as recycling of multi-channel registrations, including Instagram, TikTok, Streamer and Influencers, App-Only users.
• Manage and configure the CRM platform and marketing automation tools, including customer database segmentation.
• Recruit, train, lead and mentor the Retention, Promo, CRM team to deliver the department results.
• Analyse, monitor, organise, coordinate and resolve deliverability rate of communications.
• Collaborate with Product Development, Marketing, BI and Analytics and Customer Success and Support teams to align overall retention with business goals, cross-departmental initiatives and priorities.
• Stay updated on the latest trends and innovations in the iGaming industry.
• Retention Goal Ownership: Fully understand the retention KPIs we aim to achieve (e.g. increased LTV, reduced churn, uplift in ARPU, deposit frequency, etc.) and drive structured improvements toward those goals.
• Cross-functional Supervision: Act as the central point between CRM, BI, product, and bonus engine development to ensure the continuous evolution of the retention system, backed by data and feedback loops.

Our requirements:

• 4+ years of experience as Retention Team Lead.
• In-depth knowledge and hands-on experience of Customer Journey Optimization best practices, with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization.
• Solid grasp of the full range of promotional tools (bonuses, gamification, rewards, challenges, etc.) and the underlying logic, including their mathematical models, economic constraints, and long-term profitability impact.
• Segment-Oriented Thinking: Skill in building and managing dynamic customer segments based on behavior, value, and lifecycle stage, and applying tailored retention strategies to each.
• Proven ability to manage a team of 4+ people and managing an international and geographically dispersed multicultural English speaking digital team.
• Expertise in developing multi-channel customer engagement strategies.
• Proven hands-on experience of implementing relevant automated Retention reporting.
• Strong knowledge of A/B testing methodologies and data-driven optimization practices.
• Ability to segment customer databases and craft personalized offers.
• Ability to manage and prioritize multiple projects simultaneously within a complex organization.

Preferred:

• Experience with Customer.io system and overall other retention instruments.
• Expertise in designing and implementing loyalty programs.
• Creative thinking and problem-solving abilities.
• English Upper Intermediate.

What we offer:
Our success depends on our talented employees who work online every single day with a sense of purpose and an appetite for progress.
 

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

We're building a new iGaming brand focused on the LATAM market with strong financial backing, experienced industry leadership, and ambitious growth plans.

This is a unique opportunity to join at an early stage and take ownership of one of the company's key business directions. We're looking for a business-minded leader who can combine strategic thinking with hands-on execution and build a high-performing operation from the ground up.

Responsibilities

• Define and execute the business strategy for the LATAM region.
• Take full ownership of business growth, operational performance, and market expansion.
• Build, lead, and scale cross-functional teams across multiple business areas.
• Drive commercial performance and achieve ambitious revenue targets.
• Oversee Affiliate, CRM, Product, Marketing, Operations, VIP, Payments, and Customer Support in collaboration with department heads.
• Analyze key business metrics including FTD, Deposits, GGR, NGR, Retention, ROI, CPA, LTV, and profitability.
• Develop partnerships with key affiliates, service providers, and strategic partners across LATAM.
• Identify new growth opportunities and optimize business performance through data-driven decision-making.
• Collaborate closely with founders and executive leadership on long-term strategy and company development.
• Build scalable processes and maintain high operational standards as the business grows.

Requirements

• 5+ years of experience in the iGaming industry.
• Proven experience in senior leadership positions such as COO, General Manager, Country Manager, Head of Operations, Head of Growth, or similar.
• Strong understanding of the LATAM online casino market.
• Experience launching or scaling casino operations in LATAM.
• Deep knowledge of Affiliate Marketing, CRM, Product, VIP, Retention, and commercial operations.
• Strong analytical mindset with experience managing business performance through KPIs.
• Experience building and leading international teams.
• Excellent communication and leadership skills.
• Fluent English.
• Spanish or Portuguese would be a strong advantage.

Nice to Have

• Experience launching new casino brands from scratch.
• Existing network of partners within the LATAM iGaming market.
• Experience managing multi-million marketing budgets.
• Strong understanding of licensing, compliance, and payment solutions for LATAM.

We Offer

• Opportunity to become one of the key decision-makers in a fast-growing international company.
• High level of autonomy with real influence on business strategy.
• Remote-first environment with flexible working hours.
• Competitive fixed salary with an attractive performance-based bonus.
• Long-term career growth within an expanding international business.
• The opportunity to build and scale a business almost as your own.

About the role

We’re looking for a qualified and experienced Head of HR Administration to join a fast-growing company specializing in high-tech IT products.

This is a great opportunity to join a team building an innovative product and contributing to strengthening the country’s defense capabilities.
 

Responsibilities:

• Strategic planning and organization of the department’s work, distribution and monitoring of employees’ functional duties;
• Ensuring proper maintenance of HR documentation and personnel records in accordance with legal requirements;
• Participation in hiring, transfer, and termination processes;
• Managing vacation records and schedules, tracking working hours, and forming the staffing table;
• Maintaining time sheets;
• Developing and implementing internal regulations and job descriptions, ensuring their proper approval;
• Monitoring changes in labor legislation and corporate standards, and timely implementing them into HR processes;
• Maintaining HR records in the accounting system.
   

Candidate requirements:

• At least 2 years of experience in HR administration in a similar role;
• Knowledge of Ukrainian labor legislation and its practical application;
• Attention to detail, responsibility, and the ability to work with confidential information;
• Strong organizational skills and the ability to manage large volumes of information;
• Ability to prioritize and plan work effectively;
• Experience with process automation;
• Skills in working with electronic document management systems.
   

The company offers:

• Official employment and a competitive salary;
• 24 calendar days of paid vacation, sick leave, and all social guarantees as per legislation;
• Health insurance;
• A strong, values-driven corporate culture with a comfortable working environment, a team of like-minded people, and opportunities for growth;
• Modern work equipment (MacBook or other preferred device);
• English language classes and workshops;
• Compensation for educational and training programs.
   

If this role resonates with you — don’t hesitate, send us your resume. We’d love to welcome a strong new player to the team!

About the role

We’re looking for a senior payments leader to build and scale the Group’s Payments & Billing function across brands, markets and payment infrastructure.

This is a hands-on leadership role for someone who has already optimized high-volume international CNP card payments at scale and understands how payment performance translates into business results.

What you will own

• Payments & Billing strategy across the Group
• Performance across initial, returning CIT, card-on-file, recurring, MIT, recovery and retry flows
• 3DS, SCA, authentication and authorization optimization
• Routing and cascades across PSPs, acquirers and MIDs
• Selection and management of PSPs, acquirers, gateways and payment partners
• Payment experimentation and processing rules based on data and issuer behavior
• Processing costs, fraud, refunds, disputes and chargebacks
• Building and leading the Payments & Billing team

What we’re looking for

Must-have:

• 8+ years of experience in international CNP card payments
• Senior merchant-side experience in a high-volume, complex environment
• Deep understanding of issuer authorization logic, 3DS and authentication data
• Strong experience with routing, cascades and retry strategies
• Hands-on experience with multiple PSPs and acquirers
• Experience with card-on-file and returning customer-initiated transactions
• Strong analytical and experimentation mindset
• Ability to turn payment data into measurable processing improvements
• Comfortable being hands-on initially and building a team
• Fluent English

Brain

We’re looking for someone who already knows payments at scale — not someone who needs to learn the fundamentals on the job.

Experience in iGaming, dating, sweepstakes, subscription, fintech or other high-risk/high-volume verticals is a strong plus.

What success looks like

The goal is to maximize Net Lifetime Profit per card acquired while improving authorization, recovery and processing economics and maintaining diversified, stable payment rails.

Location

Remote-first, with occasional travel for acquirer meetings and team alignment.

Compensation

Competitive and aligned with the seniority and rarity of the profile. Details discussed with qualified candidates.

Bankstore is looking for a Head of Compliance/Execution Legal Banking Onboarding Client to build and lead our compliance function as we scale our banking and financial products. This is a hands-on leadership role for someone who has operated inside fintech or banking-as-a-service environments and understands both the regulatory landscape and the pace of a growing company. You will own our compliance strategy end to end: from regulatory relationships and licensing to policy design, monitoring, and team building.

As we grow, legal precision and a strong client experience sit at the centre of everything we do. We are looking for a professional who can combine sound legal and compliance judgement with a genuine service mindset — someone who keeps the platform compliant while making clients feel guided and cared for at every step.

The Execution Legal Banking Onboarding Client is a hybrid legal, compliance, and client-facing role. You will own the legal documentation and compliance backbone of the platform — drafting contracts, policies, and corporate documents, and supporting BSA/AML, KYC/CIP, and sanctions-screening processes — while also managing client relationships, guiding clients through profiling, and coordinating with banks, sponsor partners, and service providers worldwide. You will work independently in a fully remote setting across multiple time zones.

Department: Compliance & Risk

Reports to: Chief Executive Officer / Chief Risk Officer

Location: Remote 

Employment Type: Full-time

Key Responsibilities

Banking & Corporate Structuring

• Open accounts with banks and payment systems (EMI / PI), including IBAN and merchant accounts.
• Incorporate companies in different jurisdictions across Europe, Asia, and the USA.
• Maintain non-resident companies and keep them in good standing.

Legal Drafting & Documentation

• Draft and revise contracts, agreements, and other legal documents in accordance with international law.
• Draft internal policies and manuals, terms and conditions, GDPR documentation, BSA/AML policies, and KYC/CIP procedures required to maintain the BankStore.ai platform.
• Draft and revise investment and startup-related documents, including term sheets, investment agreements, partnership agreements, SAFE and SAFT instruments, and similar.

Compliance & Regulatory Oversight

• Oversee and control the compliance and sustainability of the BankStore.ai platform in line with local and international legislation (EU, US, Asia, MENA, and others).
• Support the BSA/AML program: help review transaction-monitoring alerts and assist with SAR/CTR filing materials.
• Perform KYC/CIP checks on new clients and screen against OFAC/sanctions lists and PEP databases.
• Track changes in the fintech/banking regulatory environment (BSA/AML, UDAAP, Reg E, Reg Z, GLBA, EFTA, state money-transmission law) and help translate them into policy and process updates.
• Prepare documentation and support regulator, sponsor-bank, and banking-as-a-service partner reviews and audits.
• Help maintain licensing requirements (e.g., money transmitter licenses) across the company's operating jurisdictions.
• Support vendor and third-party risk reviews tied to compliance obligations.
• Provide basic compliance responses regarding the complexity of legal documents.

Client Management & Support

• Communicate with clients to ensure full completion of Level 1 and Level 2 profiling.
• Provide basic responses and consultations to clients.
• Support and control deadlines across all communication channels, ensuring clients feel cared for by the platform.
• Develop a client-support mindset and create support strategies.

Partnerships, Communication & Research

• Conduct phone calls and email communication with partners all over the world.
• Build long-term relationships with contractors, service providers, and partners.
• Research new opportunities and resolve issues in response to client requests.

Required Qualifications

• Law degree (LL.B. / LL.M. or equivalent); a licence to practise law is an advantage.
• Minimum 5 years of experience in corporate, commercial, or financial-services law, ideally within fintech, banking, or payments.
• Working knowledge of international banking and the EMI / PI regulatory landscape, as well as company formation across multiple jurisdictions.
• Solid command of BSA/AML, KYC/CIP, and OFAC sanctions-screening frameworks, GDPR, and cross-border compliance across the EU, US, Asia, and MENA regions.
• Familiarity with US consumer-protection and banking frameworks (UDAAP, Reg E, Reg Z, GLBA, EFTA) and state money-transmission licensing is a plus, ideally gained in a fintech, neobank, or banking-as-a-service/sponsor-bank environment.
• Strong legal drafting skills across commercial contracts and investment instruments (term sheets, SAFE, SAFT, partnership and investment agreements).
• Excellent written and spoken English; additional languages are a strong advantage.
• Confident, client-facing communication skills and a service-oriented mindset.
• Ability to manage multiple deadlines and stakeholders independently in a fully remote environment, working across time zones.

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Financial Operations to join the team and take ownership of the company’s financial operations across payments, treasury, crypto liquidity, custody, withdrawals, settlements, reconciliation, chargebacks, and transaction-level financial controls.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai.

Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Financial Operations (FinOps) owns the company’s payment infrastructure and controlled movement of money across fiat and crypto rails. The role combines Head of Payments, Treasury and Reconciliation responsibilities: payment orchestration, PSP and banking relationships, liquidity, custody, withdrawals execution, settlements, chargebacks, reconciliation, payment economics and transaction-level financial controls. FinOps executes authorized financial actions and maintains the financial evidence trail.

Responsibilities

Payments and Provider Management

1. Own the payment operating model across fiat and crypto methods, including routing, cascading, failover and GEO-specific cashier configurations in cooperation with IT Department.
2. Lead the selection, commercial negotiation, onboarding and launch of PSPs, acquirers, banks, gateways, crypto processors and other payment partners within delegated authority.
3. Monitor payment conversion, technical success, payout execution, provider availability, fees, reserves, settlement terms and counterparty exposure; drive corrective action and escalation.

4. Maintain a resilient provider portfolio with appropriate concentration limits, fallback capacity and replacement pipelines.

    

Treasury, Custody and Crypto Liquidity

1. Own daily liquidity across PSPs, banks, wallets, custodians and exchanges to fund authorised withdrawals and business obligations.
2. Design and operate the hot/warm/cold wallet model, rebalancing thresholds, signing workflows and transaction-approval controls with the CFO and Risk.
3. Execute approved treasury, conversion and hedging strategies and maintain sufficient fiat/crypto on- and off-ramp capacity.

4. Monitor and mitigate FX, crypto-price, counterparty, settlement, network-fee and liquidity exposures, escalating limit recommendations to the CFO.

    

Withdrawals, Disputes and Controlled Execution

1. Execute withdrawals and other financial actions only after required system, Risk and Compliance approvals, preserving maker-checker, custody and transaction-limit controls.
2. Own payout routing, transaction submission, provider/wallet execution, status monitoring and resolution of failed or stuck transactions.
3. Administer chargebacks, refunds and payment disputes on the financial and provider side, including evidence submission, reversals, reserves and ledger impact.

4. Maintain auditable evidence for holds, releases, rejects, refunds, reversals, disputes and manual interventions; never override a Risk or Compliance restriction.

    

Reconciliation, Settlement and Financial Control

1. Own daily end-to-end reconciliation across gaming, payment, banking, wallet, custody, exchange and accounting systems, with controlled investigation and closure of exceptions.
2. Validate settlements, balances, fees, exchange rates, reserves and segregation of player-related and corporate funds.
3. Own transaction-level controls and operational subledgers, providing reconciled data and evidence for month-end close, audits and regulatory reviews (Accounting retains ownership of statutory books and financial statements).

4. Provide transaction, wallet and settlement evidence to investigations and regulatory reporting without assuming ownership of AML or fraud decisions.

    

Reporting, Process and Team Leadership

1. Own payment and treasury reporting and P&L, covering performance, liquidity, provider exposure, fees, FX/crypto costs, chargebacks, reserves, incidents and control exceptions.
2. Build and lead the FinOps team across payments, treasury and reconciliation, including 24/7 coverage where required.
3. Maintain SOPs, approval matrices, business-continuity procedures and cross-functional SLAs, and drive appropriate automation.

4. Represent FinOps in launches and strategic planning, signing off payment readiness, liquidity, reconciliation and financial controls.

    

Requirements

1. 7+ years of experience in payments, treasury or financial operations, including leadership experience; online casino, sportsbook, PSP, fintech or crypto-exchange experience is strongly preferred.
2. Hands-on knowledge of cards, bank transfers, e-wallets, acquiring, payment orchestration, refunds, chargebacks, settlements and provider reserves.
3. Strong crypto operations experience, including custody, hot/cold wallet controls, exchanges, OTC, on/off-ramps, stablecoins and multi-chain liquidity.
4. Proven ownership of high-volume reconciliation and transaction-level financial controls.
5. Strong commercial experience with PSPs, banks, custodians, exchanges or comparable payment partners.
6. Strong data skills; advanced spreadsheet capability and confidence working with APIs, SQL, dashboards or large transaction datasets.
7. Working knowledge of AML/KYC, sanctions and fraud controls sufficient to execute decisions and preserve evidence while respecting independent control ownership.

8. Fluent English, written and spoken.

    

Preferred Qualifications

1. Prior experience as Head of Payments, Head of Treasury, Head of FinOps or an equivalent role in iGaming.
2. Practical knowledge of crypto custody platforms and wallet infrastructure, including Fireblocks, Copper or BitGo, covering transaction workflows, signing and approval schemes, hot/warm/cold wallet structures, wallet rebalancing, access controls and crypto liquidity management.
3. Working knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, sufficient to interpret screening results, identify transactions requiring escalation and execute authorised holds or releases in accordance with approved Risk and Compliance decisions.
4. Experience across multiple gaming jurisdictions and high-risk merchant banking environments.
5. Experience designing automated reconciliation, payment-monitoring and treasury-control tooling.

6. Strong mathematical, finance or quantitative background.

    

We Offer

1. A senior leadership role building the FinOps function from the ground up, with real ownership of payment infrastructure, treasury and financial controls.
2. Relocation support where needed.
3. Competitive compensation package discussed individually with each candidate.

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Operations to join the team and take ownership of the day-to-day operational environment across Customer Support, Casino and Sportsbook Operations, Risk Operations, and player-service processes.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai. Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Operations owns the day-to-day player-service, gaming-operations and Risk Operations environment across the casino and sportsbook. The role ensures that players can register, access the product, receive timely support, use games and promotions correctly, and have cases routed and resolved through clear 24/7 processes. The position builds and leads Customer Support, Casino/Sportsbook Operations, Risk Operations and, where assigned, VIP Operations. It also serves as the operational incident coordinator across IT Department, FinOps, Legal & Compliance and external gaming suppliers.

This role oversees operational risk execution and case decisions through the Risk team, while AML policy, regulatory interpretation, SAR/STR decisions and MLRO responsibilities remain independently owned by Legal & Compliance.

Responsibilities

Player Service and Customer Support

1. Own the end-to-end operational player journey outside financial execution, including account and gameplay support, bonus queries, complaints, safer-gambling referrals and account-closure service.
2. Build and lead Customer Support, defining 24/7 coverage, workforce plans, channel SLAs, quality assurance, training, knowledge bases and escalation paths.
3. Own the quality, consistency and auditability of player communications and ensure cases are routed to the correct decision owner and tracked through closure.

4. Monitor service KPIs and recurring player pain points, coordinating corrective action and regulated complaints with the relevant functional owner and Legal & Compliance.

    

Casino, Sportsbook, VIP and Promotional Operations

1. Monitor casino and sportsbook availability and service quality, coordinating disputed bets, game interruptions, settlement issues, missing records and provider outages.
2. Manage operational relationships and escalations with game aggregator, sportsbook and platform suppliers, and support catalogue changes and pre-launch acceptance testing.
3. Own VIP service workflows and ensure manual bonuses, compensation and player-level exceptions follow documented approval limits and remain fully auditable.

4. Coordinate promotion readiness and operational issues with CRM, Product, Risk and Customer Support; commercial strategy and campaign economics remain with Commercial leadership.

    

Risk and Blockchain Screening Operations

1. Build and oversee Risk Operations for day-to-day player, payment, fraud and crypto-risk cases under policies approved by Legal & Compliance.
2. Own the operational configuration and governance of Chainalysis, Elliptic or equivalent screening workflows, including rules, thresholds, alerts, queues, escalation logic and quality assurance.
3. Ensure alerts are reviewed within SLA and hold, release, reject or escalation decisions are documented, evidence-based and made within Risk's delegated authority.

4. Send authorised financial actions to FinOps for controlled execution; Risk may not bypass FinOps controls, while AML interpretation, regulatory reporting and SAR/STR decisions remain with Legal & Compliance and the MLRO.

    

Operational Readiness and Incident Management

1. Coordinate material player-impacting incidents, maintaining severity, ownership, communication cadence and closure records across operational, technical and financial owners.
2. Lead operational readiness for new brands, markets, games and promotions, obtaining domain sign-off from FinOps, Risk, Legal & Compliance and IT Departments.

3. Run post-incident reviews focused on player impact, hand-offs and process failures, while technical and financial root causes remain with IT and FinOps respectively.

    

Process, Controls and Team Leadership

1. Maintain operational workflows, SOPs, service ownership, escalation matrices, approval limits and a single source of truth for player-service procedures.
2. Recruit, structure and develop Operations teams, ensuring appropriate coverage, role-based access and protection of sensitive information.
3. Drive automation in case routing, support tooling, knowledge management and reporting.

4. Report service performance, incidents, unresolved cases, capacity risks and remediation plans to management.

    

Requirements

• 7+ years of experience in online casino, sportsbook or comparable high-volume digital operations, including 3+ years in a leadership role.
• Demonstrated experience leading 24/7 Customer Support and casino/sportsbook operational processes.
• Strong knowledge of the player lifecycle, gaming-platform back offices, complaints, bonuses, VIP servicing and supplier incident management.
• Working knowledge of payments, KYC/AML, fraud and responsible-gambling processes sufficient to manage hand-offs and escalations without assuming independent control ownership.
• Practical knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, including screening-rule governance, risk thresholds, alert classification and case-management workflows.
• Proven experience building SOPs, SLAs, operating models, dashboards and scalable teams.
• Strong data literacy and sound judgement in high-pressure player-impacting incidents.
• Fluent English, written and spoken.

We Offer

• A senior leadership role building the Operations function from the ground up, with direct impact on player experience and operating discipline.
• Relocation support where needed.
• Competitive compensation package discussed individually with each candidate.

About DRCT
 

DRCT is evolving from an NDC aggregator into a B2B operating platform for travel sellers.

Our goal is to give travel sellers one infrastructure layer to manage travel distribution, starting with Air and expanding into Hotels, Payments and other travel products.

We already have strong Air distribution capabilities and an established customer base. The next phase is about building a repeatable growth engine: acquiring the right customers, activating them quickly, expanding them across products and increasing their lifetime value.
 

About the role
 

We are looking for a Head of Growth who will own this transformation end-to-end.
You will be responsible for building the system that takes DRCT from:

customer acquisition → activation → transaction → multi-product adoption → retention → expansion → referral.

You will work directly with the founders, CEO, Product and Commercial teams and will have significant autonomy to build the Growth function.
 

What you’ll do
 

• Define and own DRCT’s growth strategy — identify our ICP, strongest customer segments, positioning and key growth opportunities.
• Build and scale customer acquisition across outbound, partnerships, referrals, account-based and product-led channels.
• Improve customer activation — optimise the journey from registration to first transaction and drive faster time-to-value.
• Drive customer expansion and retention — develop strategies to grow customers from Air → Hotels → Payments, increase transaction frequency and build long-term customer value.
• Own growth analytics — track key metrics such as CAC, LTV, activation, retention and contribution, and use data to identify what works and what to scale.
   

What success looks like
 

We are not measuring success by traffic, followers or the number of registered accounts. You’ll be focused on:

• Growth in active transactional customers
• Increased multi-product adoption
• Growth in customer contribution
• Improved 30 / 90 / 180 / 365-day retention
• Efficient CAC and payback by acquisition channel
   

What we’re looking for
 

• 7+ years in B2B SaaS, fintech, marketplaces, travel tech or another transactional platform business;
• experience owning growth rather than only marketing;
• strong understanding of funnel analytics and unit economics;
• experience building acquisition channels from scratch;
• experience with product-led growth and/or account expansion;
• strong commercial judgment;
• ability to work hands-on with data, product and sales;
• experience operating in an international market.

What you’ll get
 

• High level of ownership and autonomy, with direct collaboration with the CEO and founders.
• Base compensation + a performance-based bonus of 50–100%, linked to agreed growth and business goals.
• Remote-friendly work, with the option to work from our Kyiv or Warsaw office whenever you prefer.
• 24 days of paid leave, paid public holidays and 7 paid sick days per year.
• Apple equipment provided when needed after the probation period.
• Learning & development support, including company-funded courses and certifications.
• Annual performance reviews with a personal development plan.
• Mental wellbeing support, covered by the company.
• Annual corporate events and team-building activities.
   

Recruitment process:

1. HR interview
2. CEO interview
3. Test Task
    

Let’s build DRCT’s next growth chapter! Apply now.

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audienceWe are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen

About your role: This role is an opportunity to build and scale the entire Partner Growth direction inside a high-load international product where partnerships directly influence acquisition, engagement, and revenue growth. You will own the strategy from the ground up: shaping processes, launching new acquisition initiatives, building relationships with creators and agencies, and creating a strong Partner Growth team around you.

You will work closely with Product, Marketing, Analytics, and Operations to identify growth opportunities, test new approaches, and scale successful initiatives across international markets. We are looking for someone who combines strategic thinking with hands-on execution and feels excited about building new systems in a fast-growing environment where decisions are made quickly and ownership is real.

In this role, you will

• Build and lead the Partner Growth function from scratch, including strategy, processes, team structure, and operational workflows
• Develop scalable growth strategies for partners, creators, and agencies across international markets
• Own partner performance metrics and identify new opportunities to increase engagement, retention, and monetization
• Build lead generation pipelines and scale acquisition channels
• Launch and optimize outbound partnership initiatives and creator acquisition strategies
• Work closely with Product, Analytics, Marketing, and Operations teams to launch growth initiatives and improve partner experience
• Analyze large-scale performance data to uncover growth levers and optimization opportunities
• Drive experimentation culture through A/B testing and data-driven growth decisions
• Hire, mentor, and grow a high-performing Partner Growth team
• Influence product roadmap by bringing partner and market insights directly into product development discussions

It’s all about you

• English B1+
• 3+ years of experience in Growth, Partnerships, or Business Development roles
• Proven track record of building lead generation pipelines and scaling acquisition channels
• Experience with influencer and creator marketing
• Experience with partnerships and outbound acquisition strategies
• Understanding of performance and paid acquisition channels at least on a strategic level
• Strong understanding of funnels, CAC, ROI, and key growth metrics
• Experience running experiments and optimizing acquisition channels based on performance data
• Analytical mindset with confidence working with dashboards, funnel analysis, and data-driven decision making
• Strong communication and stakeholder management skills

• Ability to move fast, prioritize independently, and take ownership in a high-growth environment

   

Would be a plus

• Spanish B2+
• Experience in creator economy, live streaming, social networking, or entertainment products
• Experience in Account Management, Customer Success, or Sales
• Experience working with international markets and cross-functional product teams

What we offer

• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity recovery support allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test task
• Reference check
• Offer