Jobs Business Analyst

Join.To.IT is a Ukrainian outsourcing IT company founded in 2012, delivering software solutions across various business domains.

We help our clients find the right product solutions even before development starts. Our Research Team conducts market and competitor research, validates product hypotheses, creates interactive prototypes, and helps clients make informed business decisions.

We are looking for a Business Analyst who thinks like a product consultant, actively uses AI tools, and focuses on creating real business value for clients.

Responsibilities

• Analyze client business needs and translate them into clear requirements
• Conduct Product Discovery, Benchmark Research, and Business Research
• Analyze competitors, markets, and successful digital products
• Prepare User Stories, Use Cases, Acceptance Criteria, and project documentation
• Collaborate with UX/UI Designers on clickable prototypes and product hypothesis validation
• Use AI tools for research, analysis, documentation, and prototyping
• Participate in presales, project estimation, and preparation of client proposals
• Collaborate with Developers and QA throughout product implementation
• Validate implemented functionality against business requirements
• Proactively suggest product improvements and new solutions that create business value

Requirements

• 2+ years of commercial experience as a Business Analyst
• English — Upper-Intermediate (B2+)
• Hands-on experience with Product Discovery, requirements gathering, and competitor/market research
• Ability to analyze business processes and propose solutions, not just document requirements
• Experience with User Stories, Use Cases, Acceptance Criteria
• Experience with Figma and understanding of clickable prototyping
• Confident use of AI tools such as ChatGPT, Claude, Gemini, Lovable, or similar
• Understanding of SDLC and Agile/Scrum
• Strong analytical and communication skills, proactivity, and ownership

Nice to Have

• Experience in an outsourcing company and/or presales
• Knowledge of BPMN and UML
• Experience with Customer Journey Maps, User Flows, or Product Vision
• Experience with AI prototyping tools such as Lovable, Bolt, v0, Figma AI, or similar

We Offer

• Office-based work in Kyiv, near Vasylkivska metro station
• Working hours: 10:00–19:00, Monday–Friday
• Comfortable office with a shelter, Starlink, and uninterrupted power supply
• Medical insurance
• Paid vacation and sick leave
• Free gym access near the office
• Compensation for professional courses and development
• Supportive team and opportunities for professional growth

Are you passionate about turning ambiguous business needs into structured, actionable solutions? We are looking for a Strong Middle Business Analyst who can independently drive business analysis activities across discovery, presales, and delivery phases.

You will work with international Customers from various industries, helping them transform business needs into scalable software solutions. The role involves active communication with stakeholders, facilitation of workshops, and support of strategic decision-making throughout the project lifecycle.

Responsibilities:

• Lead requirements elicitation and analysis through stakeholder interviews, workshops, and discovery sessions
• Translate business needs into clear functional and non-functional requirements
• Prepare and maintain user stories, use cases, acceptance criteria, business rules, and process descriptions
• Support presales activities including RFP/RFQ analysis, scope clarification, assumptions, risks, and dependencies
• Participate in project estimation together with PMs, Tech Leads, and Solution Architects
• Facilitate Discovery phases and help structure solution scope and priorities
• Manage and prioritize requirements throughout the project lifecycle
• Maintain traceability of requirements and support change management
• Collaborate closely with engineering, QA, design, product, and project management teams
• Support backlog refinement, release planning, and UAT activities
• Identify gaps, inconsistencies, and risks in requirements and raise them proactively
• Communicate effectively with Customers and internal stakeholders

• Prepare clear documentation in Jira, Confluence, and other project tools

   

Requirements:

• 3+ years of experience as a Business Analyst in software development projects
• Strong requirements engineering skills
• Experience with stakeholder management and workshop facilitation
• Practical experience with Agile/Scrum and SDLC
• Ability to work with ambiguous or incomplete requirements and structure them effectively
• Experience with user stories, use cases, acceptance criteria, BPMN/UML, and process modeling
• Understanding of APIs, integrations, data flows, and basic system architecture concepts
• Experience participating in Discovery and/or presales activities
• Ability to define scope, assumptions, dependencies, and risks
• Strong analytical and communication skills
• Upper-Intermediate English level or higher

• Ability to work independently and take ownership of BA activities

   

Will be a plus:

• Experience with complex enterprise, integration-heavy, or regulated projects
• Experience with RFP/RFQ preparation
• Experience with business-process improvement and workflow automation
• Experience with API/interface specifications
• Experience with backlog and release governance

• Experience with KPIs, reporting, or data-related requirements

   

Personal profile:

• Strong ownership mindset
• Proactive communication skills
• Attention to detail
• Structured and analytical thinking
• Ability to prioritize effectively in dynamic environments
• Team-oriented approach

_____________________________________________________________

Тобі подобається перетворювати нечіткі бізнес-потреби на структуровані та практичні рішення? Ми шукаємо Strong Middle Business Analyst, який/яка зможе самостійно вести активності з бізнес-аналізу на етапах discovery, presales та delivery.

Ти працюватимеш з міжнародними клієнтами з різних індустрій, допомагаючи їм перетворювати бізнес-потреби на масштабовані програмні рішення. Роль передбачає активну комунікацію зі стейкхолдерами, проведення воркшопів та підтримку стратегічного прийняття рішень протягом усього життєвого циклу проєкту.

Обов’язки:

• Вести збір та аналіз вимог через інтерв’ю зі стейкхолдерами, воркшопи та discovery-сесії
• Перетворювати бізнес-потреби на чіткі функціональні та нефункціональні вимоги
• Створювати та підтримувати user stories, use cases, acceptance criteria, бізнес-правила та описи процесів
• Брати участь у presales-активностях, зокрема аналізі RFP/RFQ, уточненні scope, визначенні припущень, ризиків та залежностей
• Брати участь в оцінюванні проєктів спільно з PM, Tech Lead та Solution Architect
• Фасилітувати Discovery-фази та допомагати структурувати scope і пріоритети рішення
• Керувати та визначати пріоритетність вимог протягом життєвого циклу проєкту
• Забезпечувати traceability вимог та підтримувати процес управління змінами
• Тісно співпрацювати з командами Engineering, QA, Design, Product та Project Management
• Брати участь у backlog refinement, плануванні релізів та UAT-активностях
• Виявляти прогалини, невідповідності та ризики у вимогах і проактивно звертати на них увагу
• Ефективно комунікувати з клієнтами та внутрішніми стейкхолдерами

• Готувати зрозумілу документацію в Jira, Confluence та інших проєктних інструментах

   

Вимоги:

• 3+ роки досвіду роботи Business Analyst у проєктах з розробки програмного забезпечення
• Сильні навички роботи з вимогами та requirements engineering
• Досвід роботи зі стейкхолдерами та фасилітації воркшопів
• Практичний досвід роботи з Agile/Scrum та SDLC
• Здатність працювати з неоднозначними або неповними вимогами та ефективно їх структурувати
• Досвід роботи з user stories, use cases, acceptance criteria, BPMN/UML та моделюванням процесів
• Розуміння API, інтеграцій, потоків даних та базових концепцій системної архітектури
• Досвід участі у Discovery та/або presales-активностях
• Здатність визначати scope, припущення, залежності та ризики
• Сильні аналітичні та комунікаційні навички
• Англійська на рівні Upper-Intermediate або вище

• Здатність працювати самостійно та брати на себе відповідальність за BA-активності

   

Буде плюсом:

• Досвід роботи зі складними enterprise-проєктами, проєктами з великою кількістю інтеграцій або регульованими системами
• Досвід підготовки RFP/RFQ
• Досвід оптимізації бізнес-процесів та автоматизації workflow
• Досвід роботи зі специфікаціями API/інтерфейсів
• Досвід роботи з backlog та release governance

• Досвід роботи з KPI, звітністю або вимогами, пов’язаними з даними

   

Особистий профіль:

• Високий рівень відповідальності та ownership
• Проактивна комунікація
• Уважність до деталей
• Структуроване та аналітичне мислення
• Здатність ефективно визначати пріоритети в динамічному середовищі
• Орієнтованість на командну роботу

Kindgeek is looking for a sharp, curious Business Analyst who thrives at the intersection of finance and technology. Your mission will be to turn complex FinTech and crypto requirements into clear, actionable solutions that our Agile teams can build with confidence. Along the way, you’ll also help shape new client engagements, bringing structure and clarity to opportunities from the very first conversation.

RESPONSIBILITIES

As a Business Analyst, you will be responsible for:

• Defining and communicating the product vision and roadmap to the Agile team, adjusting it based on stakeholder feedback and market changes;
• Creating, maintaining, and prioritizing the product backlog, including clear user stories and acceptance criteria;
• Engaging with stakeholders to gather requirements and acting as the primary liaison between business and the Agile team;
• Participating in sprint planning and reviews, adjusting priorities based on team feedback and retrospectives;
• Defining acceptance criteria and validating delivered functionality against business needs;
• Analysing technical diagrams and supporting the development team in documenting back-end business logic;
• Supporting pre-sales activities, including client discovery calls, proposal preparation, and Work Breakdown Structures (WBS).

REQUIREMENTS

We’re looking for a Business Analyst who has:

• 5+ years of experience as a Business Analyst, preferably within the FinTech sector;
• Hands-on exposure to crypto on-ramp/off-ramp solutions and banking/payment systems;
• Strong understanding of financial technologies, with proven expertise in crypto and banking payments;
• Genuine interest in learning adjacent sub-domains such as open banking, card processing, and AML/KYC;
• Proven ability to work on technical projects, including API analysis and solution design;
• Excellent analytical skills, with the ability to think critically and solve complex problems;
• Outstanding communication skills, with the ability to convey technical information to non-technical stakeholders;
• Collaborative attitude, with the ability to work effectively within a dynamic team environment;
• Experience participating in pre-sales activities, including proposal and WBS preparation.

Will be a plus:

• Experience working with Agile/Scrum methodologies in a FinTech environment;
• Familiarity with AML/KYC or open banking regulations;
• Experience presenting solutions directly to clients during pre-sales stages.

WHAT WILL YOU GET WITH KINDGEEK

We want you to thrive and feel supported

Professional growth: at Kindgeek, we want our employees to grow and achieve ambitious professional goals. We support professional development with training and certification refunds and provide regular feedback and technical reviews.

Benefits package: Kindgeek offers all team members competitive compensation and a benefits package that includes 18 working days of fully paid vacation, 10 compensated by 50% sick leaves without a note from the doctor, and an opportunity to take study leaves. Depending on how long you stay in the company, you can receive different health insurance packages from our partners.

Personal growth: as a part of our team, you will have access to corporate English courses with a 50% reimbursement, take advantage of our offline library and access a large selection of corporate training and classes. Also, every employee can request any internal or external training or certification if it applies to his or her work responsibilities.

Geek community: at Kindgeek, we value community — even in the full-scale invasion times, we take every opportunity to stick together. Our geeks organise various online and offline clubs — from stretching and skiing to English. We volunteer together and support each other.

Flexibility: Kindgeek offers a hybrid working model. Team members can work remotely or from the office or Kindgeek London Hub — an innovative cafe-style co-working in Lviv (it’s pet-friendly!).

We encourage you to apply

At Kindgeek, we encourage everyone to apply — regardless of nationality, race, gender, marital status, disability, sexual identity, or religion. We are growing into an inclusive, equal-opportunity company where only professionalism, competence, and ideas matter. We are committed to supporting mobilised employees and veterans joining Kindgeek and facilitating their career development. We aim to bring equal opportunities to all team members and candidates — especially those underrepresented in technological companies.

Job Responsibilities:

• Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
• Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
• Run real customer support scenarios and evaluate system performance and quality;
• Configure chatbots and conversational flows within AI platforms;
• Compare and test AI vendors, prepare practical recommendations;
• Provide troubleshooting in test and client environments;
• Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

• Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
• Strong understanding of support operations (SLA, tickets, communication channels);
• Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
• Ability to quickly learn and navigate new systems independently;
• Strong analytical thinking and autonomy;
• English level B2+;

Nice-to-have:

• Basic understanding of APIs / integrations;
• Experience with no-code automation tools (Zapier, Make, etc.);
• Experience with AI tools, chatbots, or LLM-based solutions.
   

PayAdmit is looking for Project Manager&Business Analyst to join our team!

Requirements:

•  Expertise in gathering, analyzing, and documenting business requirements (incl.functional, non-functional);
• Experience in Agile methodology, writing user stories in Jira, building processes/ required flows and diagramming (UML, BPMN etc);
• Experience in preparing functional and detailed system design documents;
• Ability to communicate effectively across multiple levels of the organization, including with leadership;
• Demonstrated leadership, initiative, analytical skills, and sound business acumen, including the ability to understand and analyze recommendations;

• Provide weekly/daily status updates on services and work completed.

  
  Duties:

• Jira management (creating tasks, updating statuses, monitoring deadlines);
• Preparing and completing technical specifications for developers;
• Documentation management;
• Monitoring the progress of tasks by developers, designers, testers, and other departments;
• Preparing summaries after meetings;
• Competitor analysis and conducting small-scale research for new products;
• Working with AI to prepare documents, content, and research;
• Creating simple websites using AI.
  
  Working conditions:
• Work schedule 5/2 from 10:00 to 19:00;
• Remote work;
• We provide all the necessary tools for your successful and comfortable work;
• Learning English at the expense of the company;
• Ability to switch between projects and try yourself in different roles.

We are looking for a Senior System Analyst with strong analytical skills who likes to get hands-on with system design. You will take complex business requirements and turn them into clear functional and technical specifications for backend solutions in a modern Java-based environment. Your designs need to be scalable, secure, robust and fast. You will also define how systems talk to each other through APIs, integrations and data flows. You will work closely with Product Owners, Architects, Developers and business stakeholders, and stay involved through every stage of software development. You will support developers while they build, answer their questions about requirements and help make architecture decisions. This role suits an analyst who can lead the work on their own, from gathering requirements all the way to solution design.

Details:

• Schedule: Full time
• Location: Hybrid. Onsite presence in the office in Riga, Vilnius or Tallinn is required at least 3 days per week.
• Start: ASAP
• Duration: Long-term
• English: Fluent
• Type of collaboration: B2B Contract

About the project:
The client runs a large enterprise environment built on modern Java backend systems. Its platform is made up of distributed services and microservices that exchange data through REST APIs, web services and event-driven integrations. The client wants a stronger analysis and design team so these systems stay scalable, secure and easy to maintain as they grow. Teams work in an Agile way, and analysts, architects, developers and product owners work closely together. All solutions must follow the company's architecture principles and best practices. The System Analyst will play a key role in shaping how new features and integrations are designed and delivered.

You have:

• 5+ years of practical experience as a System Analyst, Solution Architect or in a similar role, clearly shown in your CV
• Strong experience analyzing and designing backend systems in Java-based environments
• A solid understanding of distributed systems, microservices architecture and system integration patterns
• Experience with REST APIs, web services and event-driven architectures
• Strong knowledge of data modeling and relational databases
• Experience creating UML diagrams, workflow models, sequence diagrams and technical documentation
• Ability to lead analysis on your own, from gathering requirements to solution design
• A mature, practical approach to working in Agile teams
• Excellent problem-solving and stakeholder management skills
• Very strong written and spoken English

Nice to have:

• Experience with Java, Spring Boot or other Java ecosystem technologies
• Familiarity with Azure
• Experience with messaging and integration technologies such as Kafka, RabbitMQ or similar
• Knowledge of DevOps practices
• Experience in large enterprise environments

What to do:

• Analyze business requirements and turn them into clear functional and technical specifications
• Design scalable, secure and fast backend systems and application architectures
• Lead system analysis through every stage of software development
• Work closely with Product Owners, Architects, Developers and business stakeholders
• Create and maintain system documentation, process flows, data models, interface specifications and architecture designs
• Define and document APIs, integration patterns and how data moves between systems
• Support developers while they build and clarify requirements when needed
• Find ways to improve system design, performance, maintainability and day-to-day efficiency
• Take part in solution reviews, technical discussions and architecture decisions
• Make sure proposed solutions follow the company's architecture principles and best practices

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
 

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role
 

As a Junior Business Analyst in the Account Management and Sales team, you’ll gain hands-on experience in fintech while strengthening your analytical, operational, and business skills. 
This role places you at the core of client interaction and business process optimization, where every task directly contributes to Solidgate’s growth.
 

What you’ll own

• Interacting with clients, addressing requests, and providing information about our products and services.
• Preparing presentations, documentation, and organizing meetings.
• Supporting operational processes within Account Management and Sales teams.
• Analyzing sales results and providing recommendations to optimize team processes.
   

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)
• Strong academic achievements and results
• English proficiency at Upper-Intermediate level or higher
• Excellent analytical and communication skills
• High level of responsibility and a results-driven mindset

Participation in international or academic programs (FLEX, Erasmus, CFA Research Challenge, or similar) will set you apart.
 

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Your work = real outcomes. Shape how global companies move money.
   

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

Senior Growth Analyst (iGaming / Crypto Casino)

About the Role
 

We’re looking for a Senior Growth Analyst who understands player behavior, thinks critically about business performance, and turns data into decisions that drive revenue.

In this role, you’ll work at the intersection of growth, analytics, and CRM, helping us understand what drives player acquisition, first deposits, retention, and long-term value. You’ll evaluate the real impact of bonuses and promotions, identify conversion bottlenecks, design experiments, and provide actionable insights that help the business grow profitably.

We’re looking for someone who goes beyond dashboards and reporting, someone who challenges assumptions, investigates unexpected results, and can clearly explain what the numbers mean for the business.

Industry experience in online casino, betting, crypto casino, or skin/CS2 gaming is required.

 

What You’ll Do

• Analyze growth and revenue: Evaluate player acquisition, registration-to-deposit conversion, first-time deposits (FTD), repeat deposits, retention, and reactivation.
• Measure promotional performance: Analyze bonus and campaign effectiveness, wagering requirements, promotional costs, and ROI to identify what drives incremental revenue and what wastes budget.
• Optimize conversion funnels: Find friction points across the player journey, from signup to first deposit and subsequent deposits, and recommend data-backed improvements.
• Run experiments: Design and analyze A/B tests, define success metrics, assess statistical significance, and translate results into clear business recommendations.
• Build player segments: Identify high-value, at-risk, dormant, and newly activated players to support targeted CRM and retention campaigns.
• Track player value: Analyze metrics such as LTV, ARPU, retention, churn, GGR, and NGR to understand player profitability and long-term growth.
• Build reliable analytics: Write efficient SQL queries, use Python for deeper analysis and automation, and develop dashboards or reports that support decision-making.

• Challenge the data: Investigate anomalies, validate assumptions, identify data-quality issues, and ensure conclusions are statistically sound.

  
   

What We’re Looking For

• Proven experience in casino, betting, crypto casino, or skin/CS2 gaming. You understand how these businesses operate and how player behavior affects revenue.
• Strong SQL skills and the ability to independently extract, manipulate, and analyze large datasets.
• Solid statistical knowledge, including hypothesis testing, confidence intervals, statistical significance, and A/B testing methodology.
• Strong understanding of iGaming metrics, including FTD, deposit conversion, retention, churn, ARPU, LTV, GGR, NGR, and bonus ROI.

Why Join Us?

• Work on real growth challenges in the international iGaming and crypto gaming space.
• Have a direct impact on revenue, player retention, and business decisions.
• Take ownership of analytics and influence how the business grows.

If you combine strong technical analytics skills with real iGaming knowledge and a commercial mindset, we’d love to hear from you.

About the role. We are looking for a Business Analyst specialising in data and reporting to work on data-platform programmes for regulated financial-services clients. These programmes rebuild a client’s regulatory, management and operational reporting on a modern data platform: several hundred reports, tens of source systems and many business owners. You turn business needs into clear, testable requirements, build the inventory of reports and data flows, and help the client establish who owns which data and who decides on definitions. You work both in the initial assessment and in delivery teams.

Responsibilities

• Plan and run stakeholder interviews and workshops with business owners, reporting and data teams, compliance, finance and operations; record requirements, decisions and open questions.

• Build and maintain the report catalogue: purpose, audience, owner, frequency, sources, criticality and priority; identify duplicate, unused and conflicting reports and candidates for rationalisation.

• Map data flows from source systems through the data platform to reports, and identify critical data elements behind regulatory and key business reports.

• Map data ownership and decision rights; document business definitions, KPIs and metrics in a business glossary; surface conflicting definitions for resolution.

• Contribute to the target operating model for a data office or data-governance function (roles, forums, processes).

• In delivery: write requirements, business rules and acceptance criteria for each increment, including data-cleansing and reconciliation expectations; support user acceptance testing and parallel running.

• Use AI tools to accelerate requirements analysis and documentation, and verify all AI-assisted output before it is shared or approved.

• Help prioritise and group reports and data domains into deliverable increments with the solution architect.

Requirements

• Five or more years as a business or data analyst in financial services (banking, insurance, wealth or asset management), on data, reporting or data-migration programmes.

• Proven experience producing report inventories, data-flow maps, requirements and acceptance criteria.

• Understanding of data-governance concepts: ownership, stewardship, business glossary, critical data elements, data quality.

• Working knowledge of regulatory and management reporting in financial services and the data it depends on.

• Able to read a data model and a Power BI report and ask the right questions; good working SQL for verifying data.

• Strong facilitation skills with business and technical stakeholders at all levels.

• Understanding of how AI can support business analysis and reporting work, for example requirements and documentation drafting, report-inventory analysis and AI-assisted reporting, and of the review and data-protection controls it requires in regulated environments.

• Excellent written and spoken English.

Nice to have

• Experience in setting up a data office or data-governance function (DAMA-DMBOK or similar framework).

• Experience of report migration and rationalisation programmes.

• Experience in UK financial services and FCA reporting or Consumer Duty evidence.

• Familiarity with Azure, Databricks, data catalogues (Unity Catalog, Microsoft Purview) or BI tools.

• CBAP, IIBA or BCS business-analysis certification.

• Willingness to work on site at client premises (including in the UK) for periods of several weeks.

Tools: Power BI, SQL, Jira or Azure DevOps, Confluence, Excel, process and data-flow modelling tools (Visio, draw.io or similar).

About the project

Anttix is a software development company focused on technology solutions for CFD brokers and financial services. We’re building our own CRM platform using Power Apps (model-driven) and Dataverse as the core data layer, integrating it tightly with trading, KYC, payments, and marketing systems.

We work in small, senior teams that ship fast, don’t tolerate unnecessary bureaucracy, and care about building systems that actually get used in production.

The platform is delivered by a remote engineering team that owns the full stack behind the broker: the CRM, the trading integration, the payment orchestration, the mobile and web clients, and the back-office tooling used by Compliance, Sales, and Customer Service. The CRM is the system of record for everything customer-related — identity, KYC state, deposits and withdrawals, bonuses, MT5 account assignment — and is where most new business logic lands first. Tech-wise it is a PowerApps / Dataverse solution backed by Power Automate flows and a set of Java microservices; we'll go into the details in the interview.

We’re looking for a experienced business analyst who can translate business requirements into development tasks.

You will work directly with the CTO, Project Manager, two backend developers, a PowerApps/Dataverse developer, a frontend developer, two QA engineers, and DevOps, plus regular contact with Backoffice, Compliance, Payments, and Sales stakeholders on the business side.

Role summary

We are looking for a Business Analyst to own the requirements, data, and acceptance layer of the VCG CRM platform. You will translate regulatory, commercial, and operational needs into Dataverse entity models, Power Automate flow specifications, gRPC API contracts, and UAT scenarios — then verify that what we deliver matches what the business asked for.

This is a hands-on BA role on a real, complex financial product. You will read Power Automate flow JSON, query Dataverse, sit in MT5 trading sessions, and write acceptance criteria that actually catch bugs. You will not be producing slide decks.

What you'll do

Requirements & discovery

• Capture and document behaviour across the CRM (user lifecycle, deposit/withdrawal routing, KYC transitions, bonus logic, MT5 group assignment) from production flows, Confluence docs, and direct observation of the live system.
• Interview Backoffice, Compliance, Payments, and Sales stakeholders; convert their needs into documented requirements tied to specific Jira epics.
• Decompose epics into user stories with clear acceptance criteria that developers can implement without follow-up questions.

Data & process modelling

• Own the logical data model for custom Dataverse entities: contacts, trading accounts, transactions, bonuses, consents, state-machine audit.
• Document field semantics, alternate keys, and cross-system mismatches (e.g., "Id" vs "Guid", timezone offsets between MT5 UTC+2 and Dataverse UTC) that trip up integrations.
• Model business processes (user state machine Demo → Limited → KYC → Full, deposit routing per provider, MT5 group assignment per country/affiliate, account closure reasons) as flowcharts and state diagrams — Mermaid preferred, Lucidchart acceptable.

Flow & rules specification

• Specify Power Automate flows and Dataverse business rules: triggers, conditions, branches, error paths, compensating actions.
• Review existing flows in production, decide which need rework as requirements change, and shepherd the changes through delivery.
• Define event contracts published to Azure Service Bus (event name, payload schema, ordering guarantees, idempotency keys).

Test & acceptance

• Run data validation when onboarding new data sources or migrating between environments, using SQL / Fetch XML / Snowflake queries you author yourself.
• Own UAT sign-off: coordinate with QA, Backoffice, and Compliance; track defects in Jira; make the call on go/no-go criteria for each release.

Documentation & communication

• Maintain project documentation in Confluence, mirrored to the git repo.
• Keep the Jira backlog current: groom it, link specs to tickets, attach acceptance criteria to every story before it enters a sprint.
• Write clear, terse documentation. No filler. Diagrams where they help, tables where they help, prose only when nothing else does.

Required experience

• 3+ years as a Business Analyst on software products, at least one of them on a data-heavy or regulated domain (fintech, trading, payments, iGaming, insurance, healthcare).
• Translating business requirements into technical specifications is the core of this role. You can sit with a Compliance officer, a Payments lead, or a Sales manager, understand what they actually need (vs. what they first ask for), and turn it into something a developer can build without coming back for clarification.
• Strong process and data thinking: you naturally reach for state diagrams, flowcharts, and entity relationships when describing a problem, and you can spot inconsistencies in a process before code is written.
• Comfortable working with structured data and basic SQL — enough to validate that the system does what the spec says, without waiting for an engineer.
• General technical literacy: you can read an API contract, follow a workflow definition, and discuss trade-offs with engineers — you don't need to write the code, but you understand the shape of what's being built.
• Practical grasp of state machines, workflow logic, and master data concepts.
• Written English strong enough to produce specifications that developers implement without coming back for clarification.
• You do not need to be a developer. The team includes a dedicated PowerApps/Dataverse developer, backend and frontend engineers, QA, and DevOps — the BA's job is to make sure they're building the right thing, not to build it.

Nice to have

• Experience with retail CFD / FX / trading platforms; familiarity with MetaTrader 5 concepts (groups, deals, positions, margin, leverage, demo vs live accounts).
• Experience with payment orchestration (Praxis, TotalProcessing, regional LatAm/MEA PSPs, card vs APM routing).
• Experience with KYC/AML vendors (SumSub, Onfido, Veriff) and the associated compliance workflows.
• Experience with messaging / campaign tools (Braze, SendGrid, Mixpanel) for transactional notifications and lifecycle campaigns.
• Experience operating a live production financial system — releases, incidents, hotfixes with real customer funds at stake.
• Exposure to AI-assisted development (Claude, Copilot, Cursor) — this project uses AI aggressively for code generation, test generation, and data validation. You will use the same tools to accelerate specification and analysis.

How we work

• Remote-first, distributed team across Europe. Core overlap hours roughly 10:00–18:00 EET.
• Tooling: Jira, Confluence, Git (GitHub + Bitbucket), PowerApps, Dataverse, AWS, Azure, Snowflake, Grafana, CloudWatch.
• Documentation in git: specs and plans are markdown files committed alongside the code, reviewed via pull requests like anything else.
• English is the working language for written artefacts; spoken language is flexible within the team but all specs, tickets, and review comments are in English.
• Ownership: you own your deliverables end-to-end — from stakeholder interview through UAT sign-off. We do not hand work off between "requirements" and "analysis" and "testing" — those are the same job.

Engagement

• Full-time contract, long-term. The CRM is the backbone of the business and the BA role is a permanent seat on the team — new features, new payment providers, new regulatory requirements, new markets are continuously in flight.

ZentixSoft is looking for a Business Analyst with 3+ years of experience to lead discovery, gather and analyze business requirements, manage stakeholder communication, and support the development team in delivering solutions aligned with client needs.

Responsibilities
- Lead discovery sessions, workshops, and stakeholder interviews.
- Understand the client's business, processes, goals, and challenges.
- Gather, analyze, document, and prioritize business and functional requirements.
- Translate business needs into user stories, use cases, and acceptance criteria.
- Communicate business requirements clearly to technical teams.
- Facilitate communication between clients, stakeholders, developers, QA engineers, and designers.
- Support the development team throughout implementation by clarifying requirements and resolving ambiguities.
- Participate in backlog refinement, sprint planning, and other Agile ceremonies.
- Support UAT and validate delivered functionality against business requirements.
- Identify risks, dependencies, gaps, and opportunities for process improvement.

Requirements
- 3+ years of experience as a Business Analyst in IT or software development.
- Experience leading discovery and requirements-gathering activities.
- Strong understanding of business analysis methodologies and SDLC.
- Experience writing functional requirements, user stories, and acceptance criteria.
- Strong stakeholder management, facilitation, and communication skills.
- Ability to translate business requirements into clear technical specifications.
- Experience working with cross-functional development teams in Agile environments.
- Strong analytical thinking, problem-solving, and attention to detail.
- Ability to manage changing requirements and competing priorities.
- Good command of written and spoken English.

Nice to Have

- Knowledge of BPMN, UML, REST APIs, and system integrations.
- Experience working with international clients.
-BA Certification

We are looking for a Business Analyst who is interested in working with healthtech projects and passionate about learning new things. Your role will be participating in pre-sales activities, discovery phases, initiating new projects, and helping on the existing ones. You will be responsible for building and maintaining long-term relationships with clients and translating business needs into technical requirements for projects in Health tech and Life Sciences domains.

*Please note that this position is open to candidates from Lviv.

What we expect

• 3+ years as a Business Analyst in software development projects, including at least one healthcare or health tech product (EHR/EMR, patient portal, telehealth, practice management, remote monitoring or similar)
• Hands-on experience across the full BA cycle on at least one project, from elicitation through delivery and acceptance
• Experience gathering and documenting requirements for workflows with several user roles and turning them into user stories with clear acceptance criteria
• Working knowledge of healthcare privacy and security regulations, mainly HIPAA and GDPR, and the ability to turn them into concrete requirements
• Basic understanding of healthcare interoperability, what FHIR and HL7 are for
• Experience writing business and technical documentation: PRD, user stories, BPMN/UML diagrams, data flows, integration descriptions
• Experience with Jira, Confluence and a diagramming or prototyping tool 
• Experience with LLM and AI tools (especially Claude) for project context management, routine task automation, and use on different agentic SDLC stages
• Experience working in Agile teams and a solid understanding of software development processes and roles
• Strong analytical skills, especially spotting gaps, contradictions and edge cases in requirements
• Ability to run interviews, workshops, and walkthroughs with both technical and non-technical stakeholders
• Attention to detail, plus the ability to see how a feature fits the wider product and the client’s system landscape
• Ability to own a workstream on your own, with guidance from a Senior BA
• Real interest in the healthcare domain and willingness to learn its terminology, standards and regulations quickly

• Upper-Intermediate English (B2+) or higher

   

Nice to have

• Hands-on experience with FHIR R4 resources or FHIR-native platforms (e.g. Medplum), or with EHR integrations (Epic, Oracle Health, athenahealth)
• Familiarity with US revenue cycle concepts: insurance eligibility, claims, CPT/ICD-10 coding, clearinghouses
• Experience in specific health tech subdomains, such as patient engagement, telehealth, women’s health or mental health
• Pre-sales experience: preparing scope breakdowns for estimates, discovery plans or solution proposals
• Background in healthcare (clinical or administrative), QA or project management

• Claude Certified Associate – Foundations certification or Architect level ones

   

Responsibilities

• Gather, analyse and document business, user and solution requirements for health tech products, including clinical and administrative workflows
• Map current and target workflows for every user role, and identify where the product sits among the client’s existing systems
• Turn regulatory and privacy constraints into requirements, and keep them traceable through the backlog
• Define integration and data requirements with the tech team
• Take an active part in discovery phases: prepare and co-facilitate workshops and stakeholder interviews, then consolidate the findings
• Conduct market, competitor and domain research, and contribute to the unit’s subdomain overviews
• Develop and maintain the product backlog: epics, user stories, acceptance criteria, priorities
• Support estimation by breaking scope down into epics and features as input for WBS
• Set up and maintain the project knowledge base

• Contribute to the Health Tech unit’s knowledge base by sharing project learnings and taking part in internal sessions

   

OUR BENEFITS:

• Opportunity to work with international clients
• Work from anywhere (fully remotely or in our office)
• Paid vacations and sick-leaves, additional days-off, relocation bonus
• Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team. 

About the Engagement:

A large international organization is setting up a new Strategic Initiatives team. C-level stakeholders give it specific questions, and the team analyzes data quickly to form a clear point of view. For example, two large programmes that run separately today (such as IT change and risk remediation) may need a recommendation on how they should work together.

The starting team is 2 Business Analysts and 2 Data Analysts. They work side by side and with senior stakeholders, often in live war-room sessions.

Work Format:

Location: Krakow, Poland. Hybrid, with 3 days a week in the client’s office (mandatory)

Who You Are:

Credible and at ease with C-level stakeholders

Does the work yourself, not only manages others doing it

Learns quickly and takes direct, candid feedback well

Delivers at pace without lowering quality

Works openly with the client and team in a live, fast-moving setting

Note: this is not an IT/requirements Business Analyst role. There are no user stories or backlog work. The role is about strategy and finance: you answer executive questions with financially grounded analysis and recommendations. A background in consulting, corporate strategy or FP&A fits best.

About the Role

As a Senior Business Systems Analyst at Pearl, you’ll play a central role in enabling workflow and workforce AI transformation, with a strong emphasis on Agent Hub requirements analysis, platform support, and project coordination. This role blends classic BSA responsibilities with project management and practical AI fluency, supporting both Agent Hub product evolution and broader AI transformation initiatives across the organization.

You’ll help define and document requirements for complex AI opportunities, translate high-level ideas into actionable work, and coordinate across engineering, prompt engineering, and internal stakeholders. This is a hybrid role designed to support both requirements analysis and execution oversight for high-impact AI operations and transformation projects. You’ll be a heavy, daily user of AI tools, not just experimenting on the side, while also contributing directly to the development and improvement of AI tools and features, especially within Agent Hub and related AI transformation initiatives. This is a great opportunity for someone who wants to work at the center of a company’s AI transformation, with meaningful ownership across both platform evolution and broader AI operations, and the chance to help shape how AI enabled work gets defined, prioritized, and operationalized.

What You’ll Do

• Evaluate and document Agent Hub product requirements, including defining requirements for future platform capabilities such as next-generation meeting recap functionality
• Coordinate with the engineering team on features, bugs, and feedback to support ongoing platform improvement
• Manage and optimize the Agent Hub platform, including monitoring operational dashboards and directing follow-up actions where needed
• Test and evaluate new Agent Hub features and fixes
• Evaluate and document requirements for major AI transformation projects, such as an Analytics Deep Dive Assistant and other complex AI opportunities
• Coordinate with Prompt Engineering on the execution of AI transformation projects, from scoping through delivery
• Translate high-level, ambiguous AI ideas into clear, actionable requirements and documentation
• Use AI tools daily to support efficient execution across analysis, documentation, prioritization, and project coordination work

What We’re Looking For

• Excellent understanding of requirements development, documentation, and management (core BSA skills)
• Strong project management skills to self-manage and coordinate various activity streams
• Good understanding of Lean / Agile software development
• Strong stakeholder communication and coordination skills
• Excellent knowledge and use of AI tools and techniques across different types of work and tasks
• Ability to translate high-level, ambiguous ideas into structured, actionable requirements
• Comfort working cross-functionally with engineering, prompt engineering, and internal business stakeholders
• Strong attention to detail and ability to manage competing priorities in a fast-paced environment
• Curious, analytical mindset with a genuine interest in AI, automation, and business process improvement
• Experience monitoring operational dashboards and driving data-informed follow-up actions is a plus

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products. 

Join us to work on complex, real-world enterprise challenges and grow together! 

Role 

We are looking for a Junior Business Systems Analyst to join our team and work at the intersection of business needs and system configuration. You'll help gather and clarify requirements from enterprise clients, work hands-on with the system, and dive into data and dashboards — growing step by step into a full business analyst role on projects for market leaders in FMCG, Agro and Finance. 

Main Responsibilities 

• Get familiar with existing system logic and handle simple to medium configuration tasks based on defined specs 
• Verify that configured scenarios actually work from the end-user's perspective 
• Help gather and clarify requirements from clients — ask the right follow-up questions when a task is underspecified 
• Understand the business problem behind each request and connect it to process, users, or expected outcome 
• Work with analytical data: navigate large data volumes, build and read dashboards 
• Provide realistic time estimates for tasks and own those estimates 
• Document what was done and flag open questions 
• Communicate calmly and clearly with clients and the internal team 

Requirements 

• Analytical thinking — experience working with large data volumes, ability to navigate and draw conclusions from data 
• Experience working with dashboards and analytics tools 
• Ability to give realistic estimates on tasks 
• Attention to detail and independence 
• Willingness to ask questions when something's unclear, rather than guessing 
• Basic technical background, ideally with some exposure to CRM configuration 
• Comfortable working directly with business users 

Nice to Have 

• Experience configuring CRM/BPM/ERP or low-code/no-code systems (Creatio/Terrasoft is a plus) 
• Background as a junior BA, functional consultant, CRM consultant, or implementation specialist 
• Understanding of sales, service, or document workflow processes 

We Offer 

• Professional development through internal and external training programs 
• Transparent model of professional and career growth 
• Option to work in the office or remotely 
• 24 days of paid vacation 
• English language courses