Jobs Business Analyst

Duration: 6+ months

We need a strong BA with trading experience for the Discovery Phase, AI-Assisted approach for documentation creation using Spec-kit or BMAD frameworks, and excellent knowledge in trading sphere.

Hard skills requirements (including years):

• 5+ years of experience working as a business analyst; preferably within a software development environment.
• Experience with AI-Assisted documentation creation flow (using BMAD / Spec-kit frameworks)
• Strong experience in Trading domain: assets, strategies, etc.
• Comprehensive knowledge of business analysis, requirements management, and Agile delivery principles.
• Proven experience in eliciting and documenting requirements in the form of user stories, use cases, and functional specifications.
• Ability to create comprehensive software requirements specifications (SRS).
• Strong grasp of software architecture, including Web applications, and a deep understanding of software/systems (UML).
• Proficiency in modeling business processes, knowledge of notations and methodologies (BPMN).
• Ability to interpret, structure, and clarify complex information into clear, actionable requirements.
• Experience leading workshops to gather requirements, build solutions, and present features.
• Excellent communication skills.

Key responsibilities:

• Lead structured workshops and maintain regular communication with stakeholders and the development team to gather, clarify, and document business and technical requirements.
• Investigate existing proof of concepts and relevant documentation to deliver comprehensive analyses of product positioning, target users, and competitive landscape.
• Translate business needs into detailed product structures, user stories, and use cases, while defining the MVP’s functionality, epics, and roadmap aligned with business goals.
• Collaborate with UX designers or independently create dynamic, interactive prototypes (preferably in Axure RP) to visualize and refine user journeys and feature flows.

Our client is a major wholesale banking institution in Warsaw undergoing a finance and reporting transformation. This role operates between Business, IT and Data, owning reporting end-to-end.

Requirements

• 3-6+ years in BI / Data Analytics
• Strong hands-on experience with Power BI (Desktop + Service)
• Advanced DAX, Power Query (M), and data modelling (star schema)
• Strong SQL for data validation
• Experience gathering requirements and defining KPI logic
• Direct cooperation with business stakeholders
• Understanding of DWH / ETL concepts
• Experience working in Agile (Jira, Confluence)
• English B2+
   

Nice to have

• Banking / financial services background
• Knowledge of wholesale banking products (FX, bonds, equities)
   

We offer

• Hybrid/Remote (Eastern Europe), ideally Poland-based
• Opportunity to work on end-to-end reporting transformation in a major banking organisation
• Direct impact on KPI definitions, reporting standards and BI architecture
• Stable long-term engagement
• Professional growth within a mature data environment
• Collaborative environment working closely with Business, IT, and Finance teams
• Competitive compensation package

We're looking for a Business Analyst to join our team!

Requirements:
- 2+ years of experience as a Business Analyst;
- Strong analytical and problem-solving skills to understand complex business processes, identify issues, and propose effective solutions;
- Excellent written and verbal communication skills to interact with stakeholders and to transfer received information to the developer team;
- Requirements elicitation using interviews, workshops, observation, and document analysis;
- Ability to elicit, document, and manage functional and non-functional requirements;
- Requirements documentation (BRDs, use cases, user stories, acceptance criteria);

- Process modeling (e.g., BPMN, UML);

- Knowledge of UML and BPMN notations;

- Strong understanding of UX/UI; Gap analysis and impact assessment;

- Strong understanding of SDLC and Agile (Scrum/Kanban) methodology;

- Strong understanding of APIs, their functionality, and how they facilitate integration between different systems;

- Ability to understand data structures and map data between different systems, ensuring smooth integration;

- Possession of a structured, processand result-oriented approach, a practical way to solve problems.

Responsibilities:
- Interaction with key stakeholders to gather and analyze business requirements, consulting them on opportunities and risks;
- Analysis of the elicited requirements and expectations and creation of requirements specifications (in the form of a user story, use cases);
- Creation and maintenance of documentation in areas of responsibility (BRD, requirements specifications, user manual, maintenance manual, etc.);
- Create and approve the user stories in collaboration with project managers and key technical specialists;
- Presentation of the user stories to the team, their clarification of incomprehensible and controversial points, and their updating and change as a result of discussion with the team;
- Facilitation of refinement sessions;
- Interaction with QAs while preparing the test cases and testing product;
- Ownership and detailed understanding of the features and functions of products and applications from the area of ​​responsibility. This knowledge is used to identify opportunities and threats for new requirements;
- Sharing of knowledge and information with other departments of the company for the expansion and usage of advanced approaches and technologies.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing group of companies, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location

On behalf of our Client, a well-established financial institution from the Caribbean region Mobilunity is looking for an IT Business Analyst. 

Our Client is the largest bank in the Caribbean region that serves 14 countries/territories. The aim is to make this organization from a traditional bank into a new era of fintech, working on the edge of what current fintech may offer.

The IT Business Analyst (BA) plays a critical role in aligning technical solutions with business needs. This role is responsible for gathering, analyzing, documenting, and validating business requirements and translating them into clear, actionable inputs for engineering and product teams. The IT Business Analyst works closely with cross-functional stakeholders to ensure clear communication, shared understanding, and successful delivery of business-driven IT solutions.

Responsibilities:

• Collaborate with business stakeholders to gather and define detailed business requirements through workshops, interviews, and meetings.
• Analyze and refine requirements to ensure feasibility, clarity, and alignment with business priorities.
• Prioritize requirements based on business value and complexity.
• Produce clear and concise requirement documentation using established tools and templates.
• Document current-state and future-state business processes.
• Act as a liaison between business stakeholders and technical teams to ensure mutual understanding and alignment.
• Translate business requirements into actionable tasks for engineering teams and support them by providing clarifications and answering questions.
• Collaborate with QA teams to ensure delivered solutions meet documented requirements.
• Monitor project progress to ensure requirements are delivered as expected.
• Communicate requirement changes and project updates to relevant stakeholders.
• Collect feedback on delivered features and incorporate insights into future requirements.
• Identify opportunities for continuous improvement in business processes.

Requirements:
 

• 5+ years of experience working as an IT Business Analyst or in a similar role.
• Strong analytical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with tools such as Jira and Confluence.
• Familiarity with Agile methodologies.
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Knowledge of technologies or platforms relevant to the team.
• Experience in the banking or financial sector.
• Professional certification such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis).

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!

We are the creators of a new fintech era!

Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.

We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as Business Analyst!

Requirements:

Education & Experience
— Master’s degree in Business Administration, Economics, Computer Science, Engineering or related fields
— At least 3 years of experience as a Business Analyst (e.g. fintech, insurance, web3, crypto)
— Proven track record in delivering end-to-end IT projects in Agile environments

— Understanding of financial market fundamentals:

• Trading instruments (spot, futures, options)Order types (market, limit, and their variations)
• Trade lifecycle

• Structure of trading data (trades, tickers, order book)
  
  Hard Skills:
  — Strong expertise in requirements gathering, analysis, and documentation
  — Mastery of requirements elicitation, analysis, and validation techniques.
  — Proficiency with tools such as Jira, Confluence, and diagramming software
  — Knowledge of software development lifecycle (SDLC) and Agile frameworks (Scrum/Kanban).
  — Ability to create process models, workflows, wireframes, and use case diagrams.
  — Familiarity with APIs, integrations, and databases (SQL basics).
   

  Soft Skills:
  — Strong analytical, critical thinking, and problem-solving skills applied to business challenges.
  — Excellent communication and stakeholder management skills.
  — High attention to detail, with the ability to manage multiple priorities.
  — Team-oriented mindset with the ability to motivate and guide colleagues.
  — Comfortable working in fast-paced, dynamic environments.
  — Clear and persuasive communicator in both business and technical contexts.

Nice to have: 

• Knowledge of crypto specifics (CEX/DEX, spot, futures)
• Experience working with APIs and writing integration requirements
• Experience in writing technical documentation for high-load systems

Responsibilities:

— Act as a liaison between business stakeholders and IT team, ensuring clear understanding of requirements and priorities
— Gather, analyze, and document business and technical requirements (BRD, SRS, use cases, acceptance criteria)
— Translate complex business needs into functional and non-functional specifications
— Facilitate workshops, interviews, and discovery sessions with stakeholders
— Model and optimize business processes (BPMN, UML, flowcharts)
— Collaborate closely with product owners, developers, and QA to ensure requirements are correctly implemented
— Support backlog management, sprint planning, and prioritization
— Identify risks, gaps, and dependencies, proposing mitigation strategies
— Contribute to continuous improvement of analysis practices and methodologies

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 30 calendar days of paid leave.
— Additional days off for national holidays.
— Health insurance.

Responsibilities

• Partner with Product, Engineering, and Marketing teams to solve business problems and identify product, market, and customer trends and opportunities;
• Act as a data owner for a wide scope of metrics and reporting layers — from core data logging to end-user data visualizations;
• Maintain, optimize, and expand key dashboards, reports, and metrics to support operational and strategic decision-making;
• Collaborate closely with leadership and cross-functional stakeholders to define, track, and maintain core business KPIs;
• Lead complex deep-dive analyses and provide actionable insights that shape product strategy and business growth.
• Mentor and guide a Junior BI Specialist within the team, providing technical direction, support, and feedback on tasks and development goals.

Required skills

• Strong analytical mindset and ability to structure ambiguous problems using data;
• Proficiency in SQL and experience working with large data sets;
• Experience with BI tools (Domo, Power BI, Tableau, or similar);
• Familiarity with mobile/web analytics platforms (e.g., Appsflyer, Firebase, Amplitude);
• Experience in the fintech or crypto industry
• Ability to manage and prioritize multiple projects and stakeholders in a fast-paced environment;
• Strong communication skills, including the ability to explain complex data insights to non-technical teams

Perks of being a part of EXMO 🙌

Crypto teaches us to be flexible, forget about cliched employer offerings and grab the perks that you really deserve!
 

• The competitive salary
• Flexibility with full remote working or comfy coworking. It’s up to you
• A reimbursement of English lessons and sports activities
• 100% sick leave coverage
• 30 PTO per year 
• Friendly team who is waiting for a new player 😉

We’re looking for a Senior Business Analyst who can bring structure to complex situations, ask the right questions, and take full ownership of the analysis stream - from discovery through delivery support.

What you’ll be doing
 

• Leading discovery phases and structuring requirements
• Turning business needs into clear, actionable documentation
• Working closely with stakeholders and delivery teams
• Owning communication on the BA side of the project
• Supporting presales activities: shaping scope, contributing to proposals, joining client calls when needed
• Bringing clarity and structure where things are messy

What we’re looking for
 

• Solid experience as a Senior Business Analyst (5+ years)
• Confidence in leading discussions and managing stakeholder expectations
• Ability to balance business goals and technical realities
• Comfortable working in evolving environments
• English level B2–C1, both spoken and written

About the client:

Our client, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services.

About Project: We are developing an API Engine for B2B SaaS platform that enables VAT compliance across multiple jurisdictions, ERP systems, and external tax authority APIs. The role focuses on transitioning complex system logic into a modern, integration-driven architecture while maintaining interoperability with existing core systems.

Responsibilities: 

• Collaborate with Product, Engineering, and Architecture to elicit functional and non-functional requirements for the API Engine, identify implicit assumptions, edge cases, and dependencies
• Translate high-level concepts into: epics, features, and well-structured user stories with clear acceptance criteria (functional + non-functional)
• Define requirements for public and partner-facing APIs, ERP system integrations (API-only, hybrid, file-based where relevant), external tax authority APIs with differing schemas, SLAs, and behaviors
• Capture data contracts and payload expectations, error handling, retries, idempotency, versioning, authentication and authorization flows
• Work closely with engineering to ensure requirements explicitly cover: security (API keys, secrets, access control, auditability), performance and scalability, observability (logging, traceability, error visibility), compliance and regulatory constraints, backward compatibility and migration from legacy systems
• Help define requirements that allow coexistence with a legacy platform until the latter's sunset and gradual migration paths for customers and integrations
• Act as a bridge between product intent, engineering reality, external integration expectations

Requirements

• Minimum 5  years of commercial experience as a Business Analyst.
• Proven track record working on API-first products and integration-heavy B2B SaaS platforms.
• Experience managing requirements for complex ecosystems, including ERP integrations and hybrid platform coexistence.
• Deep understanding of Agile delivery, with a focus on creating "shippable" value and reducing ambiguity.
• Exceptional ability to translate technical complexity for stakeholders and collaborate effectively with architects and developers.
• Upper-Intermediate to Advanced English (written and verbal).

Nice to Have

• Prior work in regulated domains (finance, tax, payments, compliance)
• Familiarity with ERP ecosystems (e.g. SAP, Oracle, NetSuite, Dynamics) and government or authority APIs
• Experience with event-driven or asynchronous integrations and multi-tenant SaaS platforms
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

About WeSoftYou:

WeSoftYou is a dynamic software development company that empowers businesses through innovative technology solutions. With a talented team of experts, we specialize in creating custom software that meets the unique needs of our clients. Our focus on collaboration, quality, and agility ensures we deliver exceptional results, helping businesses thrive in a competitive digital landscape.

We are looking for a motivated Business Analyst (Junior+) to join our outsourcing team. This role is ideal for a specialist who already has hands-on experience in requirements management and documentation, and is ready to grow under the mentorship of Senior BAs and Project Managers while working with international clients.

Strong English communication skills (Upper-Intermediate+/Advanced) are essential, as the role involves active participation in client-facing activities.

Key Responsibilities

Discovery & Pre-Sales Support

• Support Senior BA in requirements elicitation and analysis during the Discovery phase
• Assist in preparing key project artifacts (SRS, WBS, Feature List, user stories, flow diagrams, mind maps)
• Participate in client meetings as an active contributor: take structured notes and prepare clarifying questions
• Contribute to RFX analysis by reviewing documentation, identifying gaps, and assisting in WBS preparation
• Support internal estimation and pre-sales discussions
• Conduct competitor research and assist with scope analysis under supervision
   

Requirements Management & Documentation

• Prepare and maintain structured requirements documentation (SRS, User Stories with Acceptance Criteria, WBS)
• Keep requirements and project documentation up to date in line with versioning standards
• Support backlog management in Jira (create and update tasks based on approved changes)
• Track scope changes and escalate discrepancies when identified
   

Collaboration & Delivery Support

• Participate in grooming, sprint planning, and estimation meetings
• Clarify requirements with developers and QA engineers
• Monitor implementation of approved changes and perform basic business validation in staging/UAT environments
• Proactively communicate risks, blockers, and scope changes to Senior BA/PM
   

Requirements

• 1+ years of experience as a Business Analyst in IT
• Experience working with requirements documentation (SRS, WBS, User Stories)
• Understanding of SDLC and Agile methodologies
• Experience with Jira and Confluence
• Upper-Intermediate+/Advanced English (written and spoken)
• Strong analytical thinking, structured approach, attention to detail
• Ability to work under mentorship and follow established processes

What we offer

📈 Professional Growth

• Ambitious goals and interesting projects, including Formula-1 marketing initiatives
• Transparent performance reviews and feedback process

• Opportunities for both vertical and horizontal growth

   

😌 Comfortable Working Conditions

• Flexible working hours
• Provision of required equipment

• Hybrid or remote working model

   

🎁 Benefits Program

• 20 working days of fully paid vacation
• Free tax reporting support
• Support with individual entrepreneurs’ accounting and questions
• Financial support and additional days off for special occasions (marriage, childbirth, etc.)

Hi there,

It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in!

We are looking for Business Analyst to join our team.

The Business Analyst is responsible for managing 1st and 2nd level support activities focused on user management, incident management, and change request management. Additionally, this role drives the preparation and delivery of training materials, user handbooks, and playbook updates to enable effective user adoption and support processes.

Requirements:

• Bachelor’s degree in Information Technology, Business Administration, or related field preferred.
• Proven experience in user management, incident handling, and change request management.
• Strong skills in preparing and delivering training materials, user manuals, and playbooks.
• Familiarity with IT support tools and platforms such as ServiceNow.
• Excellent communication and stakeholder management skills.
• Ability to troubleshoot and document support processes effectively.
• Experience in rollout planning and coordination.
• Knowledge of IT governance, compliance requirements, and SLA/ISA preparation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proactive approach to problem-solving and user enablement.

• Fluency in English is a must, fluency in German preferred.

   

Responsibilities:

User Management:

• Collect and document user management requests based on existing support processes.
• Clarify open questions related to user management with MB stakeholders.
• Review and reconcile Roles & Rights as needed.
• Configure Comin Retail Users, including creation, re-activation, and de- activation based on MB requests.
• Provide user overview and update user handbooks (guidebooks) as required.

Incident Management:

• Collect and document incident requests with correct information, severity, and descriptions.
• Clarify incomplete requests and provide initial troubleshooting.
• Document incidents and configuration changes in alignment with MB.
• Validate incident resolutions and documentation.
• Escalate 3rd level incident tickets to MB support contacts as needed.

Change Request Management:

• Collect, consolidate, and prioritize change requests based on MB requirements and forward to stakeholders.
• Rollout & Training:
• Support rollout planning and timeline management, including cluster-based execution.
• Review rollout prerequisites and ensure compliance with IT, GAS, and other governance requirements.
• Draft and tailor training materials and user manuals to MB needs; review and enhance existing content.
• Conduct training sessions in alignment with MB and Paprifly.

• Provide support for ISA/SLA preparation.

   

What To Expect From Digicode?

🌎 Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. You’re all set as long as you’re in the same time zone as your project colleagues.

💼 Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.

󰩔 Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, a flexible schedule, medical insurance for employees and their children, monthly budget for things like a gym or pool membership.

🙌 Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and flat organization structure.

And, also, corporate gifts, corporate celebrations, free food & snacks, and play & relax rooms for those who visit the office.

Our culture is unique, and we live by our beliefs and core values.

Did we catch your attention? We’d love to hear from you.

*By submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation

appflame — Ukrainian product IT company that creates world-class products: Hily, Taimi, AdConnect, Mailkeeper, and more.

Who we are today:
• 7 years;
• 500+ employees;
• offices in Kyiv, London, Limassol, and a coworking in Warsaw;
• in 2025, appflame ranked 5th among the 50 best employers in Ukraine according to Forbes and won in the "Place for Growth" category.

Our apps Hily and Taimi are among the Top 5 dating apps in the U.S. with over 60 million users, while AdConnect and Mailkeeper specialize in developing and scaling our own B2B and B2C solutions.

Our mission: Flame up the world with Ukrainian products.
Our goals:
• Reach the top 5 list of product companies in the world.
• Become a unicorn.
• Turn Ukraine into a country where unicorns are born and thrive.
We are looking for daring, brave, and "crazy" people. Fans of building real products who dream of launching and growing cool startups. You have ambitions, we have comfortable conditions for their fulfillment.

Your project: Taimi. It is an inclusive LGBTQ+ dating app. It is carefully designed to explore users' diverse romantic and sexual preferences. The app ranks among the Top 5 dating apps in the U.S. by downloads and has partnerships with Doja Cat, Katy Perry, Lil Nas X, Netflix, The Ellen Show, Rolling Stone Magazine, and more. Taimi today: 31M users, 1.5M MAU, 84M+ matches annually.

You will:
• Optimize business processes across teams and identify bottlenecks that impact operational efficiency
• Identify new growth opportunities in marketing and other key areas
• Build financial models and prepare analytical reports to support strategic decisions
• Conduct market research, competitive analysis, and benchmarking against other companies
• Work cross-functionally with product, marketing, R&D, and brand teams on various projects
• Partner closely with leadership to solve high-priority challenges that require analytical rigor and strategic thinking
• Translate data insights into actionable recommendations
• Support teams in making informed decisions through structured problem-solving and clear communication
• Bring a consulting mindset to internal operations: ask the right questions, challenge assumptions, and deliver impact

We'll have a match if you:
• Have 2–6 years of experience in audit, consulting, or tax
• Progressed from junior to senior or manager level, ideally with multiple promotions or fast-track career growth
• Are highly proficient in Excel and comfortable working with large datasets and complex formulas
• Have basic SQL skills or willingness to learn quickly
• Thrive in fast-paced environments and are ready to work hard on meaningful challenges
• Are proactive, energetic, and collaborative — not passive or overly introverted
• Can communicate effectively and build relationships across teams
• Are motivated by solving real business problems, not just running reports
• Have strong English skills (written and spoken)

Will be an advantage:
• Experience in a product company or tech startup
• Familiarity with process optimization frameworks or operational analytics

We're looking for someone who's curious, adaptable, and ready to jump into ambiguity — not someone who needs a rigid job description to thrive.
Your journey: message from the recruiter > interview > test assignment > final interview > job offer.

Why appflame?
• Involvement in Ukrainian products that compete with the world's best players.
• The ability to implement your own ideas, not the feeling of a cog in the system.
• Meaningful and useful products, created not just for shareholders to earn money.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Meta, Google, Apple, and access to their best practices.
• Well-established processes and no barriers to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Powerful social package and fair compensation.
• We provide all conditions for your talents to be fully revealed. We are loyal to our people. Our loyalty doesn't fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

We are a software engineering company with 11+ years of experience delivering web and mobile projects for clients in the US, EU, Germany, the UK, and Australia. We are currently expanding to the Polish market and plan to participate in multiple tenders weekly.

To support this initiative, we are looking for a Business Analyst (contract basis, part-time).

Responsibilities:

• Analyze and review tender documentation from Polish companies
• Extract, structure, and document requirements
• Convert requirements into a clear Work Breakdown Structure (WBS) for estimation
• Communicate with clients to clarify details
• Prepare and consolidate clarification questions before final bid submission

Requirements:

• 3+ years of experience as a Business Analyst
• Fluent Polish (spoken and written)
• Strong English (daily communication)
• Ukrainian is highly preferred
• Comfortable working in a dynamic environment with evolving processes
• Proactive, confident, and solution-oriented mindset

Workload:

~10 hours per week
Contract position

About the Role

As a Business Systems Analyst (BSA) for CRM, you will play a pivotal role in shaping how we communicate with customers at scale. You’ll act as the primary business owner for Touchpoint, our in-house marketing automation platform, translating business communication and engagement needs into scalable, data-driven CRM capabilities.

This role sits at the intersection of Marketing, Product, Engineering, Analytics, and Branding. You’ll partner closely with stakeholders to define CRM strategy, prioritize initiatives, and deliver high-impact messaging experiences across email and SMS. You will balance day-to-day operational needs with longer-term platform evolution — including AI-driven personalization, experimentation, and cost efficiency.


 

What You’ll Do

CRM Platform Ownership & Requirements Management (20%)

• Act as the primary business owner for Touchpoint, our in-house marketing automation platform.
• Partner with stakeholders across Product, Marketing, Branding, Finance, and Engineering to gather, refine, and document detailed functional and non-functional requirements.
• Ensure CRM capabilities evolve to support AI-driven segmentation, personalization, and retention use cases.
• Balance operational needs with longer-term platform scalability and growth initiatives.

Support for Emerging Businesses & New Use Cases (20%)

• Support CRM communication requirements for emerging businesses (e.g., Fount), including onboarding flows, lifecycle messaging, and experimentation.
• Help define repeatable CRM patterns that can be reused as new businesses launch.

CRM Experimentation, Optimization & Cost Efficiency (30%)

• Partner with CRM and Branding teams to define, execute, and analyze A/B tests aimed at improving engagement, retention, and customer satisfaction.
• Continuously optimize email and SMS workflows to reduce messaging costs while maintaining or improving business performance (e.g. retention).
• Use data and experimentation results to inform prioritization and roadmap decisions.

Vendor & Third-Party Coordination (5%)

• Act as the liaison with third-party messaging providers (e.g., Twilio).
• Coordinate feature requests, issue resolution, and roadmap dependencies with external partners.
• Support vendor performance reviews and cost optimization initiatives.

Planning, Prioritization & Delivery Management (25%)

• Collaborate with stakeholders to define, negotiate, and prioritize quarterly OKRs for the CRM development team.
• Translate business priorities into clear, actionable backlog items.
• Identify and resolve implementation blockers.
• Run cross-functional status meetings and communicate progress, risks, and outcomes to stakeholders.

What We’re Looking For

• 3+ years of experience in Business Systems Analysis and/or Business Analysis and/or Product Manager including end-to-end business requirements identification and gathering.
• Hands-on experience with CRM or marketing automation platforms and designing/supporting email and SMS workflows.
• Familiarity with lifecycle messaging, segmentation, and experimentation concepts.
• Strong communication skills and ability to translate between business users and technical teams.
• Proven ability to prioritize, make trade-offs, and drive decisions across multiple stakeholders.
• Experience in cross-functional coordination with Product, Engineering, UX, QA, Marketing, and external partners.
• Ability to work with AI-enabled CRM features, translating business needs into clear requirements.
• Data analysis skills, including SQL querying, Excel, and BI tools (e.g., Power BI), are a plus.
• English proficiency (at least strong upper-intermediate level).

We are looking for a Business Analyst to work on automating business processes within the existing BAS ERP 2.5 information system. You will analyze business requirements, optimize processes, and ensure effective communication between the business and the technical team.

Responsibilities:

• Communication with business representatives regarding automation requirements, conducting interviews with key stakeholders.
• Independent analysis of requests and finding solutions based on documentation and system knowledge.
• Developing functional requirements for automation systems.
• Studying existing processes, evaluating the capabilities of the system and its alignment with business requirements.
• Modeling and describing business processes, implementing changes, and optimizing them.
• Analyzing employee requests, identifying problems, and formulating tasks for developers.
• Direct involvement in business automation projects.
• Testing improvements and preparing for deployment into production.
  Writing user manuals and providing consultation support.
• Consultative support and task setting for further development.
   

Requirements:

• 3+ years of experience as a business analyst with BAS or 1C.
• At least 1 year of experience working with BAS ERP configuration or similar systems (e.g., BAS KUP), preferably with support experience.
• Knowledge of the standard BAS ERP configuration.
• Understanding of key business areas: management accounting, payroll, budgeting.
• Industry knowledge in business process automation and accounting.
  Knowledge of IFRS (International Financial Reporting Standards).
• Understanding of BAS integration with other systems.
• English proficiency: A2-B1 (ability to read technical documentation).

Nice to have:

• Experience in successful integrations with other systems (via API services).
• Knowledge of modern development approaches.
   

We offer:

• Tax expenses coverage for private entrepreneurs in Ukraine.
• Expert support and guidance for Ukrainian private entrepreneurs.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Public holidays as per the company’s approved public holiday list.
• Medical insurance.
• Opportunity to work remotely.
• Professional education budget.
• Language learning budget.

• Wellness budget (gym membership, sports gear, and related expenses).

   

Explore opportunities at JustMarkets and join our team of professionals!

Client

Our client is a global travel-tech company providing corporate and leisure travel services worldwide.

Project overview

The client currently utilizes SAP Compleat as a mid-office automation platform. The system is deeply integrated with GDS platforms and supports complex travel workflows. SAP Compleat enforces quality assurance, applies fare and policy checks, manages PNR enrichment, and routes tasks into queues for agents.

This role focuses on business-as-usual support and incremental enhancements to keep the existing solution stable and efficient.

Position overview

We are seeking a Senior Business Analyst to serve as the bridge between operations and technology teams. The role involves analyzing existing workflows, gathering requirements for rule changes, and ensuring that SAP Compleat configurations align with business policies and compliance standards.

The ideal candidate will have strong analytical skills, a deep understanding of travel processes, and experience working with mid-office automation systems.

This position offers a $1,000 sign-in bonus for joining our team.

Responsibilities
 

• Analyze current SAP Compleat workflows and identify optimization opportunities.
• Gather and document requirements for new rules, validations, and workflow changes.
• Investigate issues highlighted by the client.
• Translate travel policies into functional specifications for SAP Compleat routines.
• Collaborate with developers to ensure accurate implementation of changes.
• Maintain documentation of processes, dependencies, and configuration logic.
• Act as a subject matter expert for stakeholders on SAP Compleat capabilities and limitations.
   

Requirements
 

• Proven experience as a Business Analyst in the travel domain or with mid-office systems.
• Strong understanding of GDS processes, PNR lifecycle, and queue management.
• Ability to interpret travel policies and compliance requirements.
• Excellent communication and stakeholder engagement skills.
• Familiarity with SAP Concur/SAP Compleat configuration concepts (rules, workflows, dictionaries) is a plus.
   

Nice to have
 

• Experience as a travel agent.