Jobs Business Analyst

We are looking for a Business Analyst to bridge the gap between business stakeholders and the development team by transforming business needs into clear, structured, and actionable requirements.

Responsibilities

• Gather, clarify, and formalize business requirements.
• Prepare user stories, acceptance criteria, business requirements, and functional specifications.
• Communicate requirements to developers, QA engineers, designers, and stakeholders.
• Participate in sprint planning, backlog refinement, and task prioritization.
• Support the team during development by clarifying requirements and business logic.
• Document requirements, processes, and decisions in Confluence.
• Create diagrams, flows, wireframes, and other analytical artifacts.
• Monitor tasks in Jira and support QA during requirement validation.

Requirements

• Experience as a Junior or Junior Strong Business Analyst.
• Ability to translate business needs into clear development tasks.
• Experience with requirements gathering and documentation.
• Understanding of SDLC, REST APIs, client-server communication, and integrations.
• Ability to read API documentation and validate API functionality.
• Basic understanding of software architecture and microservices.
• Experience creating documentation, diagrams, wireframes, or prototypes.
• Strong communication skills and attention to detail.
• Ability to work on multiple tasks simultaneously.

Nice to Have

• Experience in fintech, banking, or mobile applications.
• Familiarity with Postman, Swagger/OpenAPI, Jira, and Confluence.
• Experience with Figma, Miro, Draw.io, or similar tools.
• Basic understanding of Agile/Scrum processes.

What We Offer

• Competitive compensation and benefits package
• Opportunity to work on a growing fintech product
• Collaborative and professional team environment
• Career growth and development opportunities

We are looking for a proactive and detail-oriented Business Analyst to join our team and help bridge the gap between business stakeholders and the technical team. In this role, you will participate in gathering, analyzing, and formalizing business requirements, transforming them into clear and structured tasks for the development team.

Responsibilities

• Gather, clarify, and formalize business requirements.
• Prepare user stories, acceptance criteria, business requirements, and functional specifications.
• Communicate requirements to developers, QA engineers, designers, and stakeholders.
• Participate in sprint planning, backlog refinement, and task prioritization.
• Support the team during development by clarifying requirements and business logic.
• Document requirements, processes, and decisions in Confluence.
• Create diagrams, flows, wireframes, and other analytical artifacts.
• Monitor tasks in Jira and support QA during requirement validation.

Requirements

• Experience as a Business Analyst at Junior or Junior Strong level.
• Ability to understand business needs and transform them into clear development tasks.
• Experience in collecting, analyzing, and elaborating requirements.
• Experience creating business requirements, specifications, use cases, user stories, and acceptance criteria.
• Basic understanding of software development processes and SDLC.
• Understanding of REST APIs, client-server communication, and integration principles.
• Ability to read API documentation and validate API behavior against requirements.
• Basic understanding of software architecture, integrations, and microservices.
• Experience creating documentation, diagrams, wireframes, or prototypes.
• Attention to detail and ability to work on multiple tasks simultaneously.

Nice to Have

• Experience in fintech, banking, or mobile applications.
• Familiarity with Postman, Swagger/OpenAPI, Jira, and Confluence.
• Experience with Figma, Miro, Draw.io, or similar tools.
• Basic understanding of Agile/Scrum processes.

What We Offer

• Competitive compensation and benefits package
• Opportunity to work on a growing fintech product
• Collaborative and professional team environment
• Career growth and development opportunities

We are looking for a strong Senior Business Analyst / System Analyst who can structure complex business processes, translate operational and product needs into clear requirements for the development team, and act as a key link between business, product, and engineering.

This role is for someone who can deeply understand processes, identify dependencies between system modules, quickly navigate complex scenarios, and turn them into a logical, clear, and implementable structure.

Product: a ticketing / event-tech platform for the European market within the e-commerce domain, with multiple integrations, operational scenarios, automations, and AI-driven processes.

Requirements

• 5+ years of experience in IT as a Business Analyst / System Analyst / Product Owner
• Experience with complex systems, multi-module products, or enterprise solutions
• Experience with e-commerce products, marketplaces, transactional platforms, or products with multiple user and operational scenarios
• Understanding of e-commerce processes: user journey, checkout, orders, payments, refunds, availability / inventory, notifications, customer support flows
• Experience analyzing and documenting interactions between modules, services, APIs, and external integrations
• Understanding of SDLC and Agile / Scrum / Kanban principles
• Ability to quickly structure large volumes of unstructured information
• Experience documenting business processes, user flows, use cases, system logic, and interaction scenarios
• Experience creating documentation: BRD, SRS, User Stories, Use Cases, BPMN, workflow diagrams
• Ability to translate business requests into clear development tasks
• Experience with Confluence, Jira, Miro, Draw.io, Figma, or similar tools
• Experience with AI tools or AI-driven processes for analysis, information structuring, documentation automation, or workflow optimization
• Systems thinking, strong self-organization, ownership, and communication skills

Nice to Have

• Experience in ticketing / event-tech / event management / entertainment / booking systems
• Experience with products for the European market
• Experience in fintech, SaaS, or enterprise products
• Experience as an Operational BA or Enterprise Systems Analyst
• Experience launching new products, modules, or internal transformation projects
• Experience with high-load operational products or systems with a large number of transactions and integrations
• Understanding of payment flows, fraud checks, invoices, reporting, or customer support automation
• Hands-on experience with LLM tools, chatbots, scoring systems, or internal AI tools

Responsibilities

• Analyze, structure, and document business requirements and processes
• Identify weak points in current processes and suggest improvements
• Prepare technical specifications, user stories, workflow diagrams, BPMN, and other project documentation
• Describe system logic, module interactions, services, and integrations
• Decompose complex business tasks into clear stages for the development team
• Collaborate with product, operations, and engineering teams
• Participate in designing new features, modules, automations, and AI-driven solutions
• Maintain and develop the product knowledge base
• Prepare diagrams, mockups, flows, and user scenario descriptions
• Participate in discovery phases for new products and internal transformation projects
• Ensure consistency between business needs and technical implementation

Working Conditions

• Remote work format
• Paid vacation and sick leave
• Minimal bureaucracy and fast decision-making
• Direct collaboration with the product and key decision makers
• Opportunity to influence process architecture and product development
• Result-oriented and growth-focused team
• Competitive salary
• Work in a Ukrainian product company actively scaling in the European market

Role Overview:
We are looking for a Product Owner / Business Analyst to strengthen requirement clarity, improve delivery predictability, and bridge the gap between business needs and technical execution.
This role reflects an evolution from traditional Business Analysis toward a more product-oriented, delivery-focused function, where one person owns both requirement definition and backlog readiness.

Project Description:
An American healthcare-fintech client focused on dental benefits and payment solutions. The platform acts as a payment facilitator for member portals related to dental benefit plans, helping users manage payments, coverage information, and member-related financial operations in a secure and user-friendly environment.
 

Requirements:

• 5+ years of experience as a Business Analyst, Product Owner, or hybrid role
• Strong experience working in Agile/Scrum environments
• Experience working in a technical/product-driven environment
• Proven ability to translate complex business logic into clear, structured requirements
• Comfortable working in cross-functional teams (engineering, architecture, business)
• Strong understanding of software development lifecycle (SDLC)
• Excellent communication skills with both technical and non-technical stakeholders
• Experience with tools like Jira, Confluence, or similar
• Upper-Intermediate + level of English

Technical & Domain Experience (Preferred)

• Familiarity with AI-assisted workflows or automation tools in product or analysis work
• Experience working with complex systems, integrations, or data-driven platforms
• Understanding of APIs, system interactions, and data flows
• Technical background or previous development experience
• Experience in fintech, healthcare, or other regulated/complex domains is a plus

Key Responsibilities:

• Gather and analyze business requirements
• Translate needs into user stories, workflows, and acceptance criteria
• Own backlog quality, prioritization, and readiness
• Support sprint planning, grooming, and delivery execution
• Collaborate with engineering and architecture to ensure feasible solutions
• Decomposition of features and support team during delivery
• Reduce ambiguity and unblock teams during development
• Identification of gaps in requirements and proactive clarification
• Leverage AI-assisted tools and agentic workflows (e.g., BMAD AI approach or similar) to enhance requirement definition, documentation, and delivery efficiency

What we offer:

• Annual paid leave 18 working days
• Annual paid sick leave
• Opportunity to participate in various events (educational programs, seminars, training sessions)
• English courses
• Healthcare program
• IT Cluster membership
• Competitive compensation

Join a dynamic and fast-paced technology group as a Business Functional Analyst. This full-time remote role supports a mission-driven initiative, works closely with stakeholders and clients, and ensures process and data integrity across business systems.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding member of our team.

Responsibilities

- Lead client-facing discovery: run workshops, interviews, and working sessions to identify pain points, goals, constraints, and success criteria
- Document detailed business requirements, functional specs, user stories, acceptance criteria, and use cases
- Translate business requirements into functional specifications for CRM/ERP configuration, integrations, and development (working with Product/Engineering)
- Own requirements lifecycle: scope control, prioritization, change requests, and stakeholder alignment
- Support Agile delivery: backlog grooming, sprint planning, UAT coordination, release notes, and go-live readiness
- Act as a bridge between client stakeholders and internal teams, ensuring clear communication, timely updates, and expectation management

Must Have
- 2+ years of experience as a Business Functional Analyst / Business Analyst (client-facing experience required)
- Strong understanding of the Software Development Lifecycle (SDLC) and business-to-technical translation
- Experience with CRM and/or ERP platforms (any modern stack)
- Hands-on experience with delivery tools such as Jira / Asana / ClickUp
- Experience working in an Agile environment (Scrum/Kanban)
English B2+

WHAT WE DO AT TOOLSENSE

ToolSense was founded in June 2017 by Alexander Manafi, Benjamin Petterle, and Rostyslav Yavorskyi with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions.

Through unifying assets, people & processes in ToolSense, the lives of frontline workers become easier & asset-intensive industries become more efficient.

ToolSense has already won numerous international customers from the facility services & construction industry and renowned industry awards, such as the “Interclean Innovation Award” or the “Construction Equipment Forum Startup Award”. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitising asset-intensive industries.

YOUR PROFILE

- 3+ years of experience in working as Business Analyst in software development for one of the big 10 outsourcing companies in Ukraine, preferably with exposure to international projects

- Bachelor or masters degree in Business Administration, Computer Science, Information Systems, or a related field.

- Familiarity with the IT and software development sector, particularly in the context of product development and implementation.

- Expertise in eliciting, analyzing, specifying, and validating business, user, and system requirements.

- Being hands on Experienced in working with stakeholders at all levels of the organization to gather requirements and deliver solutions that meet business needs.

- Ability to negotiate and build consensus among stakeholders.

- Familiarity with software development life cycles (SDLC) and the ability to work closely with development teams.

- Ability to adapt to changing business needs and technology landscapes.

- Keen interest in continuous learning and professional development in the field of business analysis and requirements engineering.

- Excellent English and great communication skills

WE OFFER

- Lots of freedom to implement your ideas

- A dynamic and innovative working environment with flat hierarchies

- Participation: Contribute your know-how and change the future of the manufacturing industry with us

- Very transparent, honest, and customer-centric culture

- A highly motivated, experienced, and cooperative team that will always support you

- Always keep moving forward: we offer you lots of internal and external training to improve

As a Business Analyst / Solution Engineer, your core mission is to transform business needs into scalable and practical technical solutions. This role goes beyond traditional business analysis. We are looking for someone who can deeply understand business problems, design implementation approaches, leverage AI tools in daily work, and effectively communicate technical solutions to developers. You will act as a bridge between business and engineering, not only documenting requirements but also proactively designing solutions, workflows, integrations, and system behavior.
 

What you will do

• Collaborate with stakeholders to gather, analyze, validate, and refine business needs;
• Transform business requests into clear technical solution approaches and implementation concepts;
• Design end-to-end workflows, integrations, automations, and product logic;
• Use AI tools (especially Claude Code and similar assistants) to accelerate analysis, solution design, prototyping, and documentation;
• Evaluate and mitigate risks associated with project requirements and technical implementation;
• Advocate for stakeholders' needs and priorities;
• Work closely with developers, QA team, and product stakeholders to ensure high-quality and scalable software solutions;
• Communicate effectively with engineers and be able to explain technical logic, flows, and expected behavior;
• Participate in solution discovery, system decomposition, and technical discussions;
• Analyze existing systems and propose improvements, optimizations, and automation opportunities.

Requirements

• 5+ years of experience in Business Analysis, Solution Engineering, or related roles;
• Strong technical mindset with the ability to think in systems, workflows, and implementation approaches;
• Ability to independently design solutions based on high-level business requests;
• Experience working closely with developers and understanding software architecture principles;
• Practical experience using AI tools in daily work, especially Claude Code and similar AI-assisted development tools;
• At least Upper-Intermediate proficiency in both written and spoken English;;
• Proficiency in eliciting and documenting business requirements;
• Ability to break down large and complex tasks into simple and manageable components;
• Ability to describe implementation logic and algorithms for developers;
• Ability to model and prototype interfaces in Figma or similar tools;
• Experience integrating with third-party systems (APIs, file exchange, webhooks);
• Experience using Jira, Trello, browser Developer Tools, Figma, Postman, Slack, and graphic editors;
• Confident understanding of various file formats (CSV, JSON, XML);
• Basic knowledge of SQL;
• Ability to model processes and data using UML diagrams;
• High level of mastery of Google Workspace or Microsoft Office tools.

 Nice to have:

• Development background or hands-on coding experience;
• Understanding of system architecture and backend processes;
• Experience working in AI-first or automation-driven environments;
• Experience with low-code/no-code tools and AI-assisted workflows.
   

Soft skills

• Strong analytical mindset with exceptional problem-solving abilities;
• Solution-oriented thinking with the ability to proactively propose approaches, not only identify problems;
• Self-reliance and autonomy in work;
• Effective interpersonal and cross-cultural communication;
• Ability to operate in fast-changing and ambiguous environments;
• Results-oriented with a focus on achieving goals and delivering outcomes.

About Orgmeter

OrgMeter is deal-flow, tracking and reporting software to help take your merchant cash advance business to the next level

Company website:

orgmeter.com 

As a Business Analyst / Solution Engineer, your core mission is to transform business needs into scalable and practical technical solutions.
This role goes beyond traditional business analysis. We are looking for someone who can deeply understand business problems, design implementation approaches, leverage AI tools in daily work, and effectively communicate technical solutions to developers. You will act as a bridge between business and engineering, not only documenting requirements but also proactively designing solutions, workflows, integrations, and system behavior.
 

What you will do

• Collaborate with stakeholders to gather, analyze, validate, and refine business needs;
• Transform business requests into clear technical solution approaches and implementation concepts;
• Design end-to-end workflows, integrations, automations, and product logic;
• Use AI tools (especially Claude Code and similar assistants) to accelerate analysis, solution design, prototyping, and documentation;
• Evaluate and mitigate risks associated with project requirements and technical implementation;
• Advocate for stakeholders' needs and priorities;
• Work closely with developers, QA team, and product stakeholders to ensure high-quality and scalable software solutions;
• Communicate effectively with engineers and be able to explain technical logic, flows, and expected behavior;
• Participate in solution discovery, system decomposition, and technical discussions;
• Analyze existing systems and propose improvements, optimizations, and automation opportunities.

Requirements

• 4+ years of experience in Business Analysis, Solution Engineering, or related roles;
• Strong technical mindset with the ability to think in systems, workflows, and implementation approaches;
• Ability to independently design solutions based on high-level business requests;
• Experience working closely with developers and understanding software architecture principles;
• Practical experience using AI tools in daily work, especially Claude Code and similar AI-assisted development tools;
• At least Upper-Intermediate proficiency in both written and spoken English;
• Proficiency in eliciting and documenting business requirements;
• Ability to break down large and complex tasks into simple and manageable components;
• Ability to describe implementation logic and algorithms for developers;
• Ability to model and prototype interfaces in Figma or similar tools;
• Experience integrating with third-party systems (APIs, file exchange, webhooks);
• Experience using Jira, Trello, browser Developer Tools, Figma, Postman, Slack, and graphic editors;
• Confident understanding of various file formats (CSV, JSON, XML);
• Basic knowledge of SQL;
• Ability to model processes and data using UML diagrams;
• High level of mastery of Google Workspace or Microsoft Office tools.
   

 Nice to have:

• Development background or hands-on coding experience;
• Understanding of system architecture and backend processes;
• Experience working in AI-first or automation-driven environments;
• Experience with low-code/no-code tools and AI-assisted workflows.

• Experience in CRM/Fintech.

   

Soft skills

• Strong analytical mindset with exceptional problem-solving abilities;
• Solution-oriented thinking with the ability to proactively propose approaches, not only identify problems;
• Self-reliance and autonomy in work;
• Effective interpersonal and cross-cultural communication;
• Ability to operate in fast-changing and ambiguous environments;
• Results-oriented with a focus on achieving goals and delivering outcomes.
   

About Orgmeter

OrgMeter is deal-flow, tracking and reporting software to help take your merchant cash advance business to the next level

Не просто код, а твій вплив на мільйони українців

Nova Digital — це технологічне серце екосистеми NOVA, де твій код стає частиною щоденного життя цілої країни.

Про масштаб наших сервісів:

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

Ми будуємо не просто продукт — ми створюємо технологічну інфраструктуру, яка об’єднує людей, бізнеси та можливості вже майже по цілому світу.

• Виявлення та аналіз бізнес-вимог
• Формалізація технічних вимог, User Story, опис бізнес-процесу у форматі діаграм BPMN, UML
• Супровід завдання від аналізу бізнес-вимог замовника до фінального приймального тестування бізнес-замовником
• Деталізований технічний опис та постановка завдань розробникам/дизайнерам/тестувальникам, контроль наповнення та утилізації беклогу
• Постійна комунікація та взаємодія з бізнес-замовниками та командою розробки разом із ПМ
• Оптимізація чинних процесів
• Ведення та актуалізація документації до своїх задач/проектів
• Пост-релізна підтримка
• Спілкування із зацікавленими сторонами проекту

• Досвід роботи на посаді бізнес- або системного аналітика від 3-х років
• Знання та використання найкращих практик управління вимогами, бізнес- та системного аналізу
• Вміння професійно описати технічні та бізнес-вимоги продукту
• Досвід роботи з Jira, комунікації з командою розробки/тестування в рамках реалізації бізнес-вимог
• Відмінні навички міжособистісного спілкування, здатність знайти спільну мову з технічними спеціалістами
• Розуміння сучасних веб-технологій / клієнт-серверної архітектури
• Вміння орієнтуватися у гайдлайнах та підходах різних фронтенд-фреймворків та дизайн-патернів
• Знання SDLC
• Знання та досвід у методологіях розробки програмного забезпечення
• Практичні навички роботи з API- запитами та їх опису

Nice-to-have:

• Вища технічна освіта

Чому експерти різних напрямів працюють з нами:

Технологічно:

• Високонавантажені системи з реальними викликами масштабування

• Сучасний стек та свобода технологічних рішень

• Можливість впливати на архітектуру продуктів, якими користуються мільйони

Професійно:

• Менторство від сеньйорів з досвідом enterprise-рішень

• Разом будуємо інновації, що працюють для мільйонів

Ідейно:

• Продукт, що змінює країну — не просто ще один стартап

• Тут команди стають драйверами технологічних змін

Benefits:

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.

• Добровільне медичне страхування та страхування життя.

• Корпоративні знижки від партнерів NOVA.

• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.

• Соціальна відповідальність та волонтерський рух “Свої для своїх”.

• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.

• Соціальні відпустки та компенсації відповідно до КЗпП України.

Наступний крок за тобою. Ми  чекаємо на знайомство — залишилось лише отримати твоє резюме.

Очікуваний термін відповіді — до 10 робочих днів.