Jobs Business Analyst

We are looking for a proactive and detail-oriented Business Analyst to join our team.
 

Requirements

- 2+ years of experience as a Business Analyst in IT projects

- Strong skills in gathering, analyzing, and documenting business requirements

- Experience creating BRDs, FRDs, user stories, use cases, and process flows

- Knowledge of Agile/Scrum methodologies

- Experience working with Jira, Confluence, Miro, or similar tools

- Strong communication and stakeholder management skills

- Upper-Intermediate English or higher
 

Responsibilities

- Gather and analyze business requirements from stakeholders

- Translate business needs into clear functional requirements

- Create and maintain project documentation

- Work closely with developers, designers, QA engineers, and product managers

- Participate in backlog grooming, sprint planning, and other Agile ceremonies

- Support the team throughout the software development lifecycle
 

Nice to Have

- Experience in SaaS products

- Knowledge of BPMN, UML, or process modeling techniques

- Experience working with APIs and integrations

- Technical background or understanding of software architecture

We are expanding our Business Analysis team and are looking for a Business Analyst with  eCommerce expertise who wants to move beyond execution and operate closer to business, architecture, and delivery decisions.
 

🔑 What You Will Do:

• Lead discovery from initial client conversations to solution direction
• Translate business needs into scalable commerce solutions together with architects and delivery teams
• Identify opportunities to improve platforms, integrations, and customer journeys
• Support pre-sales through discovery workshops, scoping, and solution alignment
• Partner with Sales, Delivery, and Account teams to connect business value with execution
• Mentor Business Analysts and help evolve BA standards and practices
• Act as a trusted advisor helping clients make confident product and technology decisions

🧩 What We Expect:

• 3+ years of experience in Business Analysis, Product Discovery, or IT consulting
• Strong background in eCommerce and digital platforms
• Deep understanding of Shopify and/or Magento architectures and ecosystems
• Experience with integrations (ERP, PIM, CRM, payments, fulfillment systems)
• Understanding of performance optimization, data flows, and headless/composable approaches
• Experience supporting or participating in pre-sales engagements
• Ability to run discovery interviews and workshops with stakeholders
• Skill in structuring ambiguous inputs into clear roadmaps and solution directions
• Ability to explain technical decisions in terms of business value
• Experience in service-based environments where delivery and client impact both matter
• Advanced English (spoken and written)

Senior Business Analyst

About

Good software should make complicated things feel simple. 

That's what we do at ClassOwl: we take the everyday chaos of running a school and turn it into one clean platform that teachers, students, parents and admins actually love. Now we need a Business Analyst who sees a tangled process and wants to bring order to it.

We encourage you to apply if you are an agile, smart, proactive, and intellectually curious person who loves building complex systems while keeping them inherently simple.

You will work with our Business stakeholders and customers, collecting and refining requirements while still being able to make decisions independently. You will collaborate fluently in German and in English, and derive correct insights into user behavior.

Requirements

• At least 4 years in a Business Analyst role
• Extensive theoretical and working knowledge of BA methodologies and tools
• Be able to write very well-structured and detailed user stories in the rule-oriented format
• Possess strong interpersonal skills and comprehensive experience working in a team with a complex stakeholder structure
• Experience creating well-organized documentation and diagramming complex flows
• Familiarity with Relational Databases to be able to understand complex data structures and identify necessary changes
• Bachelor’s degree; Master’s degree preferred
• Experience supporting a diverse set of customers or stakeholders simultaneously
• Ability to use AI tools to work faster, without compromising the quality of requirements
• Fluent German; English

Would Be a Plus

• Experience as a Business Analyst in the Education domain is an advantage
• Familiarity with Mobile platforms

What Will You Do

• Proactively work with stakeholders to identify business, solution (functional, non-functional), transition requirements, and business rules
• Analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps
• Based on the analysis, be able to come up and suggest different approaches to business decisions
• Thoroughly polish user stories to cover every little detail to minimize product defects
• Prepare or modify existing BPMN diagrams to supplement user stories, specifications, and change requests
• Prepare user stories / change requests, work with the Engineering team and Designer during the delivery process to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Bring structure and clarity to an existing backlog; and document implemented features

We are looking for a Senior Business Analyst to join a large-scale business transformation and modernization initiative for a formal, structured financial institution. This is a deeply embedded, client-facing role: you will sit at the intersection of business stakeholders, the UX team, and multiple technical teams, translating stakeholder needs into feasible, well-scoped requirements.

Responsibilities

• Work directly with client stakeholders across many departments to elicit, understand, and document their needs.
• Define and map current state vs. future state processes as part of a major modernization effort.
• Plan and run workshops and working sessions with stakeholders, including on-site sessions.
• Liaise between business stakeholders and technical teams - including a third-party team responsible for maintaining and upgrading the back end and the in-house implementation team responsible for the front end - to validate that requested changes are feasible, within capability, and minimize changes to the back end.
• Assess, at a directional level, whether a requested change is likely to be a large or small technical lift, and communicate that to the technical teams for discussion.

Requirements

• Experience: 5+ years of Business Analyst experience on digital products or software delivery teams, with client-facing responsibilities - comfortable operating as an embedded resource on the client side.
• Corporate & financial background: Experience with formal, structured, corporate-style organizations - preferably a banking or financial institution - and at ease stepping into that kind of environment.
• Transformation experience: Hands-on work on modernization or business transformation initiatives involving complex enterprise software - including current-state/future-state definition and navigating multiple stakeholders and user archetypes.
• Technical fluency: Enough technical understanding to gauge whether a change is a large or small lift and to hold your own in conversations with engineering teams.
• Requirements mastery: You consistently produce requirements that reduce ambiguity and rework - clear stories, strong acceptance criteria, and well-documented rules and flows.
• Delivery fluency: Comfortable in Agile environments (Scrum/Kanban); experienced supporting refinement, sprint planning, demos, and iterative releases.
• Analytical mindset: Strong problem decomposition, structured thinking, and the ability to use data/metrics to clarify decisions and measure outcomes.
• English proficiency: Excellent written and spoken English - comfortable leading workshops, documenting decisions and requirements, and communicating delivery tradeoffs with senior stakeholders.
• Tooling familiarity: Jira and Confluence, AI and collaboration tools, comfort working alongside UX systems (e.g., Figma prototypes).
• Time zone alignment: Able to work with meaningful overlap in European & US hours.
• Travel: Willingness to travel to Jeddah, Saudi Arabia up to four times per year (roughly quarterly) for on-site workshops and sessions.

Strong Pluses / Nice to Have

• Experience with a multilateral development bank (MDB) or another financial institution.
• Prior consulting or professional services background (e.g., a formalized professional services firm).
• SAP exposure - experience on a project that was SAP-related or SAP-adjacent (the client environment involves SAP HANA and a Fiori front end, with a new front end being designed in React); direct hands-on SAP work is not required.
• Cultural familiarity with Saudi Arabia or the Middle East - through language, heritage, or past work experience in the region.
• Arabic language skills.

TodaPay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.
We are looking for a detail-oriented and proactive Accountant to join our Finance team and support core accounting operations, financial reporting, payroll processing, and coordination with external accountants and auditors across jurisdictions.

Requirements
Experience
• 3+ years in a Business Analyst or Systems Analyst role
• Required: experience in fintech, payment systems, or banking
• Experience with payment processes: acquiring, processing, PSP/PayFac — preferred
• Participation in Agile/Scrum teams: grooming, planning, retrospectives

Technical Knowledge
• Proficiency in BPMN 2.0, UML (Use Case Diagram, Sequence Diagram, Activity Diagram)
• Understanding of the transaction lifecycle: auth → capture → settlement → reconciliation
• Knowledge of dispute resolution and chargeback processes (Visa / Mastercard rules)
• Experience with REST API documentation: reading, writing, testing via Postman / Swagger
• Basic understanding of PCI DSS scope, AML/KYC requirements in the context of payment systems
• Proficiency with tools: Confluence, Notion, Jira/Linear, Miro/Lucidchart

Personal Qualities
• Systems thinking: sees the process as a whole, not just within the scope of a task
• High attention to detail in specifications and edge cases
• Proactive: asks the right questions, doesn't wait for a ready-made spec
• Clear written and verbal communication in English
• Comfortable at the intersection of business and technology; doesn't shy away from developer
conversations

Responsibilities
Requirements & Documentation
• Gathering business requirements from stakeholders: commercial, risk, compliance, merchants
• Writing functional specifications, user stories, and acceptance criteria (Definition of Done)
• Modeling business processes in BPMN 2.0 notation — AS-IS and TO-BE
• Maintaining and updating product documentation in Confluence / Notion

Payment Processes
• Describing and optimizing payment flows: authorization, clearing, settlement, refunds, chargebacks
• Analyzing and documenting transaction routing logic and waterfall strategies
• Gap analysis during platform consolidation and merchant migration
• Supporting integrations with acquirers and PSP providers via REST API / ISO 8583

Team Collaboration
• Active participation in grooming, sprint planning, UAT, and demos
• Close collaboration with Product Owner, developers, and QA
• Communication with compliance/risk on regulatory requirements (PCI DSS, AML/KYC)
• Preparing training materials for operations teams and merchants

Nice to have
• Understanding of high-risk market specifics and regulatory constraints
• Knowledge of financial messaging protocols (ISO 8583/ISO 20022)
• Hands-on experience describing and automating rolling reserves and dispute management processes
• Participation in consolidation or re-platforming projects in fintech

We offer 

• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company 
• 24  paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days 
• An opportunity to work full remote or hybrid flexibility 
• Collaborative and friendly team 
• Professional education budget after 6 months working in the company 
• Birthday gift bonus for all our employees

Building products used by millions of people requires more than collecting requirements — it takes the ability to connect business goals, user needs, and technical solutions into a clear product vision. In this role, you’ll work closely with product managers, developers, designers, and stakeholders across the business, helping transform ideas into scalable product solutions. You'll play a key role in shaping product functionality, optimizing workflows, and ensuring that teams stay aligned throughout the entire development lifecycle.

In this role, you will

• Gather, analyze, and document business, product, and user requirements for new features and product improvements
• Collaborate with stakeholders to understand business objectives, identify opportunities, and align product initiatives with strategic goals
• Define and refine business processes, user journeys, workflows, user stories, and acceptance criteria
• Work closely with development teams throughout the delivery lifecycle to ensure requirements are clearly understood and implemented
• Coordinate feature delivery activities, support release planning, and facilitate communication between cross-functional teams
• Maintain product documentation, ensuring requirements, specifications, and business rules remain accurate and up to date
• Provide regular updates, insights, and recommendations regarding product progress, risks, and opportunities
• Support system integrations and participate in solution design discussions to ensure business needs are effectively addressed

It’s all about you

• 2+ years of experience as a Business Analyst or Product Owner within software development environments
• Strong understanding of business analysis practices, business process modeling, requirement management, and Agile methodologies
• Proven experience gathering, documenting, and managing functional and non-functional requirements
• Strong experience writing user stories, use cases, acceptance criteria, and product documentation
• Understanding of product metrics, A/B testing, and data-driven decision making
• Experience coordinating feature delivery, including cross-team communication, release planning participation, and requirement clarification
• Strong practical experience using AI tools to improve business analysis activities, requirement management, documentation, and productivity
• Proficiency with Jira, Confluence, or similar collaboration and project management tools
• Excellent communication and stakeholder management skills with the ability to work effectively with both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced product environment
• Proactive mindset with a strong sense of ownership and accountability

Would be a plus

• Practical experience working with third-party integrations, APIs, and external 
• Previous experience in QA, Technical Support, or Software Development roles
• Experience working with high-load consumer products, subscription-based services, social platforms, or digital products with large user bases

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Final  interview
• Reference check
• Offer

We are looking for a Business Analyst who will support the Project Manager by handling core analytical tasks: gathering requirements, translating business needs into clear specifications, validating tasks, and supporting integrations. You’ll prepare performance reports, analyze product results, and provide data-driven recommendations.
You will streamline processes by documenting workflows, optimizing the task pipeline, and consolidating information. Acting as a bridge between business and development, you’ll ensure clear requirements, transparent statuses, and smooth communication. The role also includes light product-management support across several products.

What You Will Do:
1) Data Analytics

• Collect, analyze, and interpret product data;
• Prepare regular and ad-hoc reports on profitability, feature performance, and launches;
• Use Google Sheets and BI tools; help build and optimize dashboards.

2) Requirements Management

• Gather and clarify requirements, identify hidden needs;
• Prioritize incoming requests, assess feasibility and risks;
• Prepare clear documentation: user stories, acceptance criteria, use cases, specs.

3) Collaboration with Development

• Communicate requirements and support developers with clarifications;
• Keep documentation up to date and monitor task progress;
• Support integrations from the analytical side.

4) Process Optimization

• Analyze current workflows and identify bottlenecks;
• Implement improved processes for a growing team;
• Bring structure to task flows and information.

Requirements:
Must-Have:

• 2–4 years as BA or SA;
• iGaming experience;
• Understanding of web apps, APIs, integrations;
• Strong requirements-writing skills;
• English language (Intermediate level);
• Strong analytical mindset, independence, proactivity;
• Ability to handle high workload and switch contexts;
• Comfortable working with IT, PM, sales, operations;
• Comfortable with ambiguity; eager to grow.

Nice-to-Have:

• BI experience or willingness to learn;
• Basic SQL;
• Understanding of product analytics.

We need someone who:

• works independently and proactively;
• quickly adapts to new contexts;
• is curious, initiative-driven, and improvement-oriented;
• takes responsibility and can justify decisions;
• is flexible and ready for a wide range of tasks.

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;
• Comfortable and easy management, no tyranny.

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage

 

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Senior Business Analyst to join our team!

Requirements:

- 4+ years as a Business Analyst, preferably in the iGaming or payments industry.
- Experience working with Atlassian stack tools (Jira, Confluence).
- Ability to present information clearly, logically, and consistently.
- Analytical Thinking: Strong analytical and problem-solving skills, with a proven track record of delivering actionable insights and solutions.
- Understanding documentation standards.
- Proficiency in requirement gathering (in the form of user stories, use cases, and other relevant formats), process mapping(UML, BPMN), and documentation(including requirements specifications, user manuals, and maintenance guides).

Will be plus:

- Experience with payment method integrations and understanding of the payment process.
- Understanding REST API, JSON

Responsibilities:

- Analysis of the gathered requirements and expectations and creation of requirements specifications (in the form of a user story).
- Supporting needs in requirements management during the whole project life cycle.
- Interaction with key stakeholders to gather and analyze business requirements, consulting them on opportunities and risks.
- Providing information and consulting about products’ features, relations and interactions to any stakeholder on demand.
- Monitoring and analysis of projects implementation, delivery and operation with feedback for improvements.
- Review and approve the user stories in collaboration with project managers and key technical specialists.
- Presentation of the user stories to the team, their clarification of incomprehensible and controversial points, and their updating and change as a result of discussion with the team.
- Ownership and detailed understanding of the features and functions of products and applications from the area of ​​responsibility. This knowledge usage to identify opportunities and threats for new requirements.
- Development and maintenance of documentation in accordance with standards and requirements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

POSITION DESCRIPTION: 

We are looking for a Business Analyst who will interact with stakeholders, development and quality assurance teams to elicit and analyze requirements, document them and create functional specifications. The candidate will contribute to every stage of the product lifecycle from research and discovery to iterative development and roll-out.
 

LOCATION: Ukraine (remote)
 

MINIMUM EXPERIENCE: 

6+ years of commercial experience in Business Analysis.
 

REQUIREMENTS: 

• Proven experience of working with external clients or handling outsourcing projects
• Solid expertise in the discovery stage of the project
• Experience and understanding of BA work on the pre-sale stage
• Basic understanding of product management/product ownership
• Understanding of business processes, optimization and automation
• Proven experience in gathering and eliciting requirements and successfully completing analytical assignments
• Knowledge of modelling notations: UML, BPMN, Data Flow
• Knowledge of API documentation and basic principles of relational databases such as MySQL
• Ability to influence stakeholders and closely collaborate with them to determine acceptable solutions
• Ability to translate business needs into software and operational requirements
• Readiness to work in dynamic environment with frequent project change
• Upper-Intermediate level of English
   

DUTIES: 

• Planning, conducting, facilitating discovery and pre-sale project workshops
• Elaborating business, functional and non-functional requirements
• Preparing and presenting discovery artifacts
• Gathering critical information from meetings with stakeholders
• Defining, translating, simplifying, and prioritizing requirements
• Creating business cases and user stories
• Creating conceptual prototypes and mock-ups
• Ensuring that designed solutions meet business needs and requirements
• Performing acceptance testing
• Creating detailed reports and giving presentations
   

NICE TO HAVE:

• Knowledge of artificial intelligence mechanics and how to work with prompts
• Experience with Power BI
• Experience in building JSON and XML documents and using them in functional specifications
• Exposure to engineering software (CAD/CAM, PDM/PLM, etc.)
   

COMPENSATION & BENEFITS:

• Competitive salary 
• Professional and friendly team 
• Flexible work schedule 
• Fully remote work mode
• Health insurance
• Paid vacation, sick leave, and other benefits 

We are seeking a structured and proactive Client Engagement Manager to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.

In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.
 

Key Responsibilities:

• Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
• Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
• Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
• Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
• Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
• Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
• Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.
   

Requirements:

• Minimum 2+ years of experience in IT services delivery or project management.
• Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
• Strong understanding of IT services delivery models and outsourcing engagement structures.
• Proficient in business English (written and verbal) with excellent professional communication skills.
• Superior organizational abilities and project management expertise.
• Analytical mindset with the ability to assess client needs and identify appropriate solutions.
• Proactive problem-solving skills with a focus on risk management.
   

Will be a plus:

• Background in Sales or Business Development.
• Hands-on experience with project management tools and CRM systems.
• Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
• Familiarity with specialized proposal and presentation software.
   

Stages:

1. Call with Recruiter
2. Technical Interview
3. Final Interview with Co-founder

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media -  Instagram, Facebook, Linkedin, YouTube

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media -  Instagram, Facebook, Linkedin, YouTube

The Role

We’re looking for an experienced Business Analyst who blends strategic product thinking with rigorous analytical depth. You should care deeply about business impact, not just documentation.

This is a full-time role for 3 months, and then it would be more like a part-time engagement.

About the Client

Our client is building an enterprise-scale home care management ecosystem designed to support business owners, their staff (carers), and the families of residents. They are on a mission to replace current fragmented software with a unified, scalable platform - aiming to support 50,000+ users - and to develop a portfolio of strategic software products that give them a competitive edge in the home care market.

Your Mission

You’ll drive the Discovery phase and shape the product vision throughout development for a complex, multi-interface ecosystem (Web Provider Platform, Carer App, Family App, and Super Admin System). 

You'll need to:

• Audit and Map: Map current workflows against desired target states and identify overlaps, gaps, and inefficiencies in the current home care software landscape.
• Gather Insights: Act as the face of the project, conducting interviews with frontline staff, management, and operational teams to uncover real user needs.
• Define Vision and Roadmap: Own the project roadmap, decomposing high-level business goals into manageable functional areas, user stories, and actionable requirements.
• Drive Implementation: Translate business needs into detailed functional and non-functional requirements. Ensure the technical execution remains aligned with the vision, particularly regarding automation (e.g., finance portal submissions, AI-driven assessment transcription) and healthcare-specific standards. Work with a development team and ensure the implementation happends according to defined and approved requirements.

• Research and Benchmark: Understand the underlying logic of complex modules—such as Scheduling & Rota, Care Planning, Compliance & Audit, and Finance—to ensure the platform meets CQC standards and scales effectively.

   

Who We’re Looking For

• A Business Analyst who thinks in outcomes, not just outputs, and has a deep understanding of process rigor.
• Someone who can translate complex business goals into clear, developer-ready requirements while maintaining an audit trail of changes.
• A strong communicator who can collaborate across diverse stakeholders (operational heads, care excellence leads) and bridge the gap to the technical execution team.
• C1+ English proficiency (written and spoken).

About the Role

We’re seeking a  Business Analyst/Product Manager to ensure flawless delivery of features to our customers. You’ll work hands-on with development teams to execute the product roadmap defined by our CPO, maintain high quality standards, track team performance metrics, and ensure releases happen on schedule without delays.

This is an execution-focused role. You’ll translate business requirements into technical specifications, manage the delivery process, minimize bugs and incidents, and ensure our customers receive high-quality features on time.

Role Type: Business Analyst (Execution & Delivery focused)

Time Allocation:

Feature Delivery (50% of your time) 

• Manage product backlog for development teams, ensuring 2+ sprints are always groomed 
• Write detailed user stories with clear acceptance criteria and edge cases 
• Conduct bi-weekly sprint planning and weekly backlog refinement sessions 
• Ensure 95%+ of releases ship on scheduled dates - no delays, no excuses 

• Remove blockers proactively to keep teams on track 

   

Technical Documentation (20%) 

• Prepare Business Requirements Documents (BRD) outlining business objectives and scope 
• Write comprehensive Product Requirements Documents (PRD) including:  
• Functional specifications and user flows 
• API specs, data models, integration requirements 
• Technical constraints and performance considerations 
• Acceptance criteria and test scenarios 

• Maintain clear documentation in Confluence for engineering and stakeholders 

   

Quality & Incident Management (15%) 

• Drive bug reduction initiatives - target <3% bug escape rate 
• Manage P0/P1 incidents: triage within 30 minutes, resolve within 4 hours 
• Document post-mortems with root cause analysis and preventive actions 
• Track quality metrics: bug rates, regression issues, technical debt 

• Collaborate with QA on test coverage and automation priorities 

   

Metrics & Reporting (15%) 

• Track team performance: velocity, cycle time, lead time, commitment accuracy 
• Build dashboards in Jira showing real-time delivery health 
• Present quarterly metrics to CPO showing delivery trends and quality improvements 
• Coordinate with stakeholders: Customer Success (weekly), Sales (bi-weekly), Support (weekly) 

Report To: Chief Product Officer (CPO)
Location: Remote (Europe/US time zones preferred for team overlap)

Must-Have Qualifications

• Experience 3-5+ years as Business Analyst  or Product Manager in B2B SaaS, cloud software, or CRM solutions
• Proven track record of on-time delivery: Be ready to share specific metrics (e.g., “Achieved 95% on-time release rate over 12 months”)
• BRD/PRD writing experience: At least 2 years writing technical specifications for engineering teams
• Agile/Scrum mastery: 3+ years managing backlogs, writing user stories, leading sprint ceremonies
• Quality focus: Experience reducing bug rates and managing incident response

• Technical proficiency: Understanding of APIs, cloud platforms, CRM integrations, data models

   

Skills

• Execution Excellence: Ability to drive features to completion on schedule, removing blockers proactively
• Technical Documentation: Strong writing skills for BRD/PRD with clarity and detail
• Analytical: Can track and present team performance metrics (velocity, cycle time, bug rates)
• Quality Mindset: Obsessed with reducing bugs, improving processes, preventing incidents
• Communication: Fluent English (C1/C2), able to explain requirements to technical and non-technical audiences
• Prioritization: Can make quick trade-off decisions to keep releases on track

• Incident Management: Experience triaging and coordinating response to production issues

   

Tools Proficiency

• Jira/Linear: Advanced backlog management, sprint planning, reporting
• Confluence: Documentation, BRD/PRD templates, knowledge management
• Analytics: Mixpanel, Amplitude, Google Analytics for feature tracking

• Design: Figma collaboration for UI/UX specifications

   

   

Mindset

• Delivery-focused: Obsessed with hitting release dates and shipping quality features
• Detail-oriented: Catches edge cases, writes comprehensive acceptance criteria
• Proactive problem-solver: Removes blockers before they impact timelines
• Quality-driven: Won’t ship until it’s right, balances speed with quality
• Team player: Supports engineering, collaborates with cross-functional teams
• Customer-centric: Understands impact of delays and bugs on customer experience

🌟 Nice-to-Have (Bonus Qualifications)

Experience

• 3-5+ years product ownership experience (for Senior-level consideration)
• Previous experience in CRM industry (Salesforce, HubSpot, Pipedrive ecosystem)
• Background as Business Analyst, Solutions Engineer, or QA Lead (strong documentation skills)
• Experience with DevOps practices (CI/CD, release automation, monitoring)
• Incident management training (ITIL, SRE practices)

• Experience managing API products or developer-facing features

   

Skills & Knowledge

• SQL proficiency: Can write queries to analyze feature usage and performance
• Scripting/automation: Python, JavaScript for data analysis or tooling
• Advanced Jira: Custom workflows, automation rules, dashboard creation
• API documentation: Swagger/OpenAPI specification writing

• Performance testing: Understanding of load testing and scalability considerations

   

Why Join Proxima CRM?

Execution Impact: Your work directly affects customers. Every feature you deliver improves their workflow and business outcomes.

Quality Culture: We value doing it right over doing it fast (but we do both). You’ll have support to maintain high standards.

Modern Processes: We use best practices in Agile, documentation, and incident management. You’ll work with experienced teams.

Growth: Early product ownership hires have opportunities to take on more scope, mentor others, and grow into leadership roles.

Flexibility: True remote-first. Work from anywhere with flexible hours and async-first culture.

Proxima CRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Project Description 

The Reporting Team is responsible for the development, enhancement, and maintenance of a robust reporting system used by mobile dealers across our network. This system provides critical insights into business performance, customer behavior, and operational trends. Our primary users include store managers, dealer operators, and sales teams who rely on accurate, timely, and actionable data to make informed decisions that drive sales and improve customer service. 

In addition to standard reports, the team designs and delivers a variety of dynamic dashboards tailored to di        erent user roles. These dashboards help visualize key performance indicators (KPIs), track sales trends, monitor inventory, and identify growth opportunities within retail locations. 

Our work involves deep collaboration with cross-functional teams, significant data analysis, and strong attention to data quality and performance. The system handles highvolume datasets and integrates data from multiple sources, including activation platforms (POS), Inventory management systems, etc.. 

We are looking for professionals who are passionate about data, committed to excellence, and motivated to contribute to a platform that empowers our customers through insight. 

Business Analyst – Reporting Team 

Overview: 

We are seeking a technical Business Analyst to join the Reporting Team, which is responsible for building and maintaining a data-centric reporting system and interactive dashboards used by mobile dealers and store managers. This role requires a strong understanding of data systems and the ability to translate business needs into scalable, data-driven solutions. The ideal candidate is comfortable working closely with developers, data engineers, and stakeholders to design and deliver impactful reporting tools.

Key Responsibilities: 

• Gather, analyze, and document detailed business and technical requirements for reporting features, KPIs, and dashboards. 
• Collaborate with stakeholders (internal teams and dealer-facing users) to understand reporting needs and define user stories, acceptance criteria, and data logic. 
• Analyze data models and complex SQL Server datasets to support data mapping and transformation specifications. 
• Partner with developers to define backend data flows using REST APIs, RabbitMQ, and scheduled background jobs (via Hangfire). 
• Collaborate with frontend engineers (React + MUI) to define reporting UX behavior and ensure that interfaces support user workflows. 
• Review and interpret data from message queues, APIs, and backend services built on ASP.NET Framework and .NET Core. 
• Contribute to the design and validation of data pipelines and reporting logic by ensuring alignment with business goals. 
• Maintain high-quality documentation (data dictionaries, process diagrams, functional specs) to support ongoing reporting enhancements. 

Technical Requirements: 

• Strong proficiency in SQL Server – ability to write and understand complex queries, analyze stored procedures, and interpret relational data models. 
• Experience working with modern web applications – understanding of web application architecture, client-server communication, authentication and authorization concepts, browser behavior, and responsive user interfaces. Ability to analyze end-to-end user flows.
• Experience with REST APIs – understanding endpoints, payloads, authentication, and response structures. 
• Familiarity with RabbitMQ and Hangfire for understanding asynchronous data flows and background processing patterns. 
• Working knowledge of backend technologies (ASP.NET Framework / .NET Core) and how services interact in layered architectures. 
• Awareness of ReactJS and modern frontend design using MUI (Material UI), particularly for data presentation and filtering. 
• Understanding of data warehouse (DWH) and data lake concepts – ability to work with structured and semi-structured data models and understand the data lifecycle from ingestion to reporting. 
• Experience with BI/reporting systems (e.g., internal dashboards, Power BI, Tableau) is a plus. 
• Ability to read logs, API responses, and system behaviors to support root cause identification in collaboration with the technical team. 
• Familiarity with tools like Postman for reviewing API behaviors is a plus. 

Other Requirements: 

• 3+ years of experience as a Business Analyst in data-centric or reporting-focused software development projects. 
• Strong analytical thinking and attention to detail, especially in data modeling and process analysis. 
• Experience working with AI-powered products or features, including defining business/technical requirements for AI-assisted workflows, intelligent automation.
• Excellent communication skills and ability to collaborate across technical and nontechnical teams. 
• Experience using Jira for backlog management and Confluence for documentation and collaboration.