Jobs at Djinni

Numerical Technologies is a leading provider of custom software solutions and services specializing in risk, limits, and regulatory capital.

Right now, we are looking for a Front-end Developer to join our team.

What will you be doing?

As part of the team, you will contribute to the development of this internal product, focusing on building and improving user-facing features. You will maintain and refactor existing components, ensuring a smooth, responsive, and accessible user experience. Your responsibilities will include writing clean, scalable, and maintainable front-end code, integrating with internal and third-party APIs, and collaborating closely with designers and the product team. You will also take part in code reviews, testing, and continuous improvements to the front-end architecture.

What are we looking for?

• 3+ years experience in a Front-end Developer role.
• Strong experience with React and modern front-end development practices.
• Proficiency in TypeScript and component-based development.
• Experience with Vite or similar modern build tools.
• Solid understanding of React Router v6 for client-side routing.
• Practical experience with design systems and component libraries.
• Good collaboration skills and experience working closely with designers and product teams.
• Upper-Intermediate level of English or higher.

We offer:

• Competitive compensation depending on experience and skills.
• Regular assessments and salary reviews.
• Paid personal days.
• Health insurance.
• Mental health support program.
• Partial gym reimbursement.
• English/Polish/Spanish/Portuguese language classes.
• Flexible working schedule.

We are an IT company, JATAPP, creating products that are used by millions of users from all over the world. Our portfolio already includes 20+ different products exclusively in white niches: Business, Utilities, Lifestyle, Cybersecurity, and Education. And even more to come!

We are seeking a talented and passionate Growth Product Manager to join our team.

In this role, you'll lead product monetization initiatives through data-driven hypothesis generation and validation. You'll partner closely with engineering, design, marketing, and data teams to identify revenue optimization opportunities, develop and test new monetization features, and measure their business impact.

Your responsibilities will be:
1. Hypothesis Generation for Product Monetization through:
• Finding correlations and user segmentation in product analytics
• Competitor research
• Gathering user information from open sources (conducting interviews if skilled)
• Searching for best practices in products outside the niche
• Following monetization trends and new mechanics
• Research with the marketing team (testing pricing, paywalls, onboarding, and other monetization mechanisms, as an example)
2. Idea Preparation and Description
• Preparing designs/prototypes of hypotheses together with the designer before development
• Describing tasks to the team with a definition of critically important elements
3. Hypothesis Validation through:
• Conducting experiments (including A/B tests)
• Based on user data and analytics
• Marketing tests together with User Acquisition managers
4. Analysis of Obtained Results
• Finding what failed experiments taught us and generating ideas for the next experiments based on this

What you’ll need:
• Discovery skills (gathering information about the niche and users based on competitor observation, review analysis, Reddit, analytics, and communication with marketing)
• Understands how to evaluate the impact of hypotheses
• Understanding of monetization models (advertising, subscription, in-app), knows when and which one to test in the product
• Analyze monetization mechanics, understand their essence, and when they can be applied
• Experience in task setting for designers
• Experience working with product analytics (Amplitude)

Would be a plus:
• Marketing background
• Experience in independent A/B test analysis
• Experience working with Tableau, AppsFlyer
• Hypothesis evaluation through results modeling and impact on unit economics

Recruitment Process: Interview with a recruiter → Technical interview →Test Task→ Final interview → Reference check → Offer

We Offer:
• Mental and Physical Health: health care is a must, so at JATAPP we will cover health insurance for you
• Benefits Cafeteria: choose what you like most — sports, food delivery, home office supplies — and we will cover your expenses under the available budget
• Knowledge sharing: in addition to internal events, you will have access to the Projector library
• Remote-First Culture: it’s up to you whether to work remotely or at our coworking space 
• Personal Equipment Policy: for sure, you will have everything you need to work efficiently
• Learning and Development Opportunities: it's a real pleasure for us to watch you learn, so we're happy to cover your learning and development costs, as well as English courses
• Community of like-minded people: at JATAPP you will work in a team of like-minded people who are ready to launch a product, run a marathon, or climb Hoverla together
• Creative freedom: we encourage initiative and creative thinking, so with us, you can be yourself and have the freedom of professional expression
• Legal & Finance Support: we cooperate with the best financiers and lawyers who will be ready to help solve any of your questions upon request
• Time-off Policy: 20 vacation days per year, 5 days for sick leave without medical confirmation, unlimited sick leaves with a doctor's note, 3 personal days, and 2 days off for special events or occasions

Hello!

Addax is a software development company with Ukrainian roots and registration in the United States. We actively collaborate with various countries worldwide and participate in the implementation of government projects. Our greatest value is our team, and that's why we pay great attention to building a dynamic community of friends, not just employees.

Currently, we are hiring a Product & UI/UX Designer to scale new features and products.

Key Responsibilities

• Design complete user journeys (CJM, wireframes, hi-fi screens).
• Own and evolve the design system in Figma + Zeroheight.
• Run UX research: interviews, usability tests, A/B experiments.
• Build interactive prototypes and hand-off to devs (Figma Inspect).
• Track product metrics with PM & Data Analyst; iterate on findings.

Must-Have Skills

• 2 + years in product or SaaS design.
• End-to-end UI/UX workflow (research → delivery → iteration).
• Figma (Auto-layout, Variants, Tokens); Adobe CC or equivalent.
• Basic HTML/CSS knowledge; responsive layout principles.
• Experience maintaining documented design systems.
• English B1 + (daily syncs, briefs).

Nice-to-Have

• Micro-interactions / motion (AE, Lottie).
• GA4 or Mixpanel event analytics.
• Workshop facilitation (Design Sprint, Crazy 8s).
• Writing concise UI microcopy.

What we offer:

•A cool, youthful team that knows what empathy is and values you as an individual

•Opportunities for growth and learning in the chosen field

•Remote work format with a flexible schedule

•14 paid vacation days per year and +2 days before the vacation deadline each year

•Compensation for educational courses/events within the annual budget

•Opportunity to launch your startup based on the company

•In case of power outages, we have a comfortable offline workspace (Kyiv)

•Corporate team building, leisure activities, support for mental health, and other HR perks.

Your roadmap:

Test task - HR screening - interview with CEO and team lead - receiving a job offer

We are NOT an outsourcing or outstaffing company, it is important for us that people feel comfortable working. We support Ukraine and work only with "white" methods

WordPress Programmer (per project)

We are looking for a Wordpress developer to:

• layout pages and sections to the current website www.vatcompliance.co according to the already prepared design
• implement micropartitioning
• Maintain the company's websites (there are several of them, all on Wordpress)

Position Summary:

We are looking for a talented Python Engineer who will lead the architectural decision-making and strategy for our software products. The successful candidate will be responsible for overall vision, strategy and execution of the company’s Software products. This is a remote role and we are flexible with considering applications from anywhere in Europe. We welcome engineers from Senior Developers to Principal Engineers, who are passionate about creating impactful software and contributing to a collaborative environment.

Duties and responsibilities:

• Technical Leadership: Provide technical leadership and guidance in Python development, API architecture, and big data solutions.
• Software Development: Design, development, and deployment of robust Python-based applications and services, with a focus on efficiency, scalability, and maintainability.
• Digital Transformation: Be part of a digital transformation initiatives by re-engineering and improving existing software solutions, leveraging modern technologies and best practices.
• Collaboration: Collaborate with cross-functional teams, including product, sales, security & data intelligence, to identify requirements, define solutions, and deliver value-added services.
• Mentorship & Training: Mentor junior engineers, conduct technical training sessions, and foster a culture of continuous learning and innovation within the engineering team.
• Code Quality: Write clean, maintainable, and efficient code, adhering to best practices and coding standards.
• Documentation: Create architecture diagrams and technical documentation.
• Best practices: Ensure architectural integrity in accordance with best practices and software design principles from conception to implementation.

Required:

• Minimum of 8 years of professional experience in Python development.
• Knowledge of PostgreSQL and data warehouse solutions such as Clickhouse or SnowFlake.
• Proven track record of being part of digital transformation initiatives and re-engineering existing software solutions.
• Proven track record of designing, implementing, and optimizing API services.
• Excellent problem-solving skills, with a keen attention to detail and a passion for delivering high-quality software solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Extensive understanding of architectural styles and design patterns.
• Experience with deploying complex applications on cloud platforms using a container orchestration platform, such as Kubernetes.
• Understand the tradeoffs of performance, compute, and memory and simultaneously optimize for all three.
• Track record of working on hard problems including job scheduling, concurrency, and scaling.
• You want to work on building things the “right” way to make sure our technical foundation is solid as we build on top of it over the coming years.
• Independent and self-driven.

Would be a plus:

• Experience with building and maintaining large scale and/or real-time complex data processing pipelines using Kafka, Hadoop, Hive, Storm, or Zookeeper.
• Prior experience in the compliance sector, particularly within traditional finance or crypto-related environments.
• Experience working in or with analytics-focused companies including familiarity with analytics tools, data visualization techniques, and best practices in data-driven decision-making.
• Contribution to open-source projects and Stackoverflow.
• Experience with Incident management
• Familiarity with Blockchain technologies.
• Familiarity with the GoLang and Rust programming languages.
• Familiarity with Infrastructure as a code such as Terraform.
• Familiarity with GraphQL query language.
• Experience with a distributed team / remote work.

• Project Description:

  We are building the platform, which supports various information gathering and processing across the bank. The PMC application, Price Master Central (PMC) is a global reference data management application - responsible for sourcing securities/Pricing data from market vendors and internal sources and providing it to downstream clients after applying client specific rules.
   

• Responsibilities:

  - Develop and execute test cases, scripts, plans and procedures
  - Automation process setup and improvement
  - Development of API and UI tests from scratch
  - Integrating automated testing into CI processes
  - Creating bug reports based on test execution results
  - Participation in documentation review and preparation
  - Preparation of product Demo scenarios and participation in Demos
   

• Mandatory Skills Description:

  - At least 6 years of experience in the industry of software development
  - At least 5 years of experience as Automation Engineer
  - At least 4 years of experience with Java
  - SQL knowledge
  - Experience with Selenium, Cucumber
  - Experience with API testing
  - Experience with functional and non-functional requirements
  - Experience in creating test documentations
   

• Nice-to-Have Skills Description:

  - At least 3 years of experience with Javascript
  - Experience with Cross-browser testing
  - Good understanding of CI/CD
  - Hands-on user experience with Linux
  - Experience in working with banking projects

PaySaxas is an EMI-licensed payment institution with complementary MSB and VASP/CASP registrations and license. We offer businesses multi-currency IBAN accounts, SEPA/SWIFT transfers, FX, and crypto on/off-ramp services.

The Account Executive will play a key role in identifying, developing, and converting new opportunities.. This position is a quota-carrying sales role focused primarily on managing and converting inbound leads into long-term clients. The ideal candidate will demonstrate strong execution skills across the full B2B sales cycle-qualification, discovery, pitching, and closing.

While the core focus is on inbound sales, the ability and willingness to engage in targeted outreach, particularly when identifying strategic or high-value partners, is a strong plus. This includes proactive identification of prospects in priority verticals or markets where PaySaxas seeks to expand.

Work Experience Requirements

• 2+ years of B2B sales or business development experience in fintech, payments, or financial infrastructure (EMIs, PSPs, payment processors, crypto).
• Track record of meeting or exceeding sales quotas (e.g., MRR, volume-based KPIs).
• Experience in selling financial products or payment infrastructure to SMEs, platforms, and/or regulated financial institutions.
• Solid understanding of IBANs, SEPA/SWIFT flows, FX, and/or crypto payment processes (on/off-ramp).
• Strong communication and negotiation skills with a client-oriented approach.
• Proficiency in English (additional languages are a plus).

• Previous experience with outreach and partnership development is a strong advantage, but not mandatory.

   

Key Responsibilities

• Qualify and close inbound leads via consultative selling and tailored value propositions.
• Achieve assigned sales quotas through consistent pipeline building, forecasting accuracy, and high conversion rates.
• Maintain accurate records in CRM (pipeline stage, revenue projections, key interactions).
• Communicate the value of PaySaxas’ core services (IBAN accounts, FX, SEPA/SWIFT, crypto) based on client needs.
• Collaborate with internal departments (Product, Compliance, Marketing, AMs) to ensure smooth onboarding and retention.
• Share structured client feedback to help optimize positioning and go-to-market efforts.

We offer:

• Competitive compensation fixed in Euro;
• Performance-based bonuses;
• Full Remote work environment;
• Flexible working schedule;
• 20 business days of paid vacation;
• 100% salary during illness;
• Paid day-off on your Birthday and other family events;

• A collaborative and innovative team culture.

   

Recruitment process:

• HR interview
• Interview with Hiring Manager
• Final interview

• Job offer

   

We appreciate your and our time and try to make the process as convenient as possible for all parties.

• Project Description:

  One of the world's largest providers of products and services to the energy industry requires the development, support, and integration of software systems in the Oil & Gas domain. These systems include capabilities such as data acquisition from hardware and software components, machine control, cloud connectivity, process automation, and user interaction. You will be part of a cross-functional team. The project is stable, long-term, and continually adopts new technologies. The project follows the SCRUM methodology.
   

• Responsibilities:

  Design, develop, and maintain high-performance applications using C# and .NET Core 9
  Work with both SQL and MongoDB databases to implement efficient data storage and retrieval solutions
  Collaborate on Kubernetes-based platforms, ensuring scalability, reliability, and smooth deployment processes
  Write clean, maintainable, and well-documented code following best practices
  Troubleshoot and resolve complex technical issues in production and development environments
   

• Mandatory Skills Description:

  Strong C#, .NET Core 9, SQL, and Mongo
  Experience with Kubernetes-based platforms
   

• Nice-to-Have Skills Description:

  Any experience with Halliburton Automation applications

Hi there!
Jelvix is looking for a Marketing Manager to join CoinAvatar — our Web3 platform that brings together NFTs and DeFi.

If you know how to connect with the Web3 audience and drive growth through smart marketing — let’s talk.

Responsibilities:

• Implementation of the full marketing cycle based on a ready-made plan
• Planning, launching, and optimizing advertising campaigns
• Coordination of the content team, designers, SMM, and community management
• Supporting collaborations with influencers and partner promotions
• Weekly analysis of channels and adjustment of activities
• Reporting on key metrics (CAC, CR, CTR, CPA, retention)
• Joint formulation of messages and idea generation for creatives

Requirements:

• Planning and launching marketing campaigns 
• Budget management and optimization of CAC/ROI 
• Experience with advertising channels: Meta Ads, Twitter Ads, TikTok Ads
• Setting up and analyzing UTM tags, Google Analytics
• Working with email campaigns and mailing platforms 
• Knowledge of the Web3/blockchain market and understanding its users 
• Using ChatGPT or similar AI tools in work 

We offer:

• Work schedule is flexible — fixed amount of hours that you need to work per month
• 20 days off per year (10 days every 6 months are charged), unused days do not burn out
• Reimbursement of 5 sick days per year
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• English group lessons in the office with teachers (free of charge; 2 times a week)
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year
• Yearly Individual Development Plan (after the completion of the Adaptation Period)

Send us your resume! We’ll be glad to talk with you in more detail!

At LOOQME and Metricom, we provide cutting-edge SaaS solutions in media monitoring, social media analytics, and communication performance management. Our tools help businesses understand their media presence, measure communication effectiveness, and make data-driven decisions.

We're expanding into European markets and are looking for a proactive, results-driven Sales Manager to help accelerate our growth across multiple segments.

Position Overview

We're looking for a Sales Manager who thrives in fast-paced environments, is fluent in English, and has a passion for B2B SaaS sales. This person will be responsible for managing the entire sales cycle — from lead generation to deal closing — working across both inbound and outbound channels. You’ll play a key role in building strategic partnerships, nurturing client relationships, and contributing directly to revenue growth.

We’re looking for someone who sells well, is comfortable using modern sales automation tools, and is genuinely curious about integrating AI into sales processes for scale and efficiency.

Key Responsibilities

• Manage the full sales cycle from prospecting, needs discovery, product presentation, handling objections, negotiation, and closing deals.
• Handle both inbound leads (generated by marketing, referrals, or the website) and proactively source new opportunities through outbound activities (LinkedIn, email, calls, events, etc.).
• Build and manage automated outreach sequences, follow-up campaigns, and sales cadences using appropriate tools.
• Maintain accurate sales activities and pipeline in the CRM (e.g., Pipedrive).
• Collaborate closely with Marketing, Customer Success, and Product teams to align on strategy and improve lead conversion.
• Build and maintain partnerships with agencies, resellers, and other ecosystem players that can generate business opportunities.
• Identify upsell and cross-sell opportunities within existing client accounts.
• Represent LOOQME and Metricom in sales calls, demos, and meetings with decision-makers.
• Constantly look for ways to optimize the sales funnel, improve conversion rates, and test AI integrations to drive efficiency (e.g., AI-assisted lead scoring, personalization, or outreach).
• Provide market feedback to the team to help improve our product offering and GTM approach.
   

Requirements

• 2+ years of experience in B2B sales, preferably in SaaS, MarTech, or media monitoring/analytics tools.
• Proven success in managing the end-to-end sales process.
• Strong outbound sales and lead generation skills using LinkedIn, email, and automation tools.
• Excellent communication and presentation skills in English (C1/C2 level) — both written and verbal.
• Strong working knowledge of CRM systems and sales automation workflows.
• Interest and basic understanding of AI tools that support prospecting, research, and outreach.
• Experience in negotiation, pricing strategy, and deal closing.
• A self-starter who is proactive, curious, and results-oriented.
• Team player with an understanding of how sales ties into marketing, product, and client success.

Nice to Have

• Experience in selling to marketing, PR, or communications professionals.
• Familiarity with media monitoring, social media analytics, or performance measurement platforms.
• Experience testing or deploying AI-driven tools in a sales environment.
• Additional language skills are a plus.

What We Offer

• Competitive base salary + performance-based bonuses.
• Flexible work hours.
• Access to powerful internal analytics and support tools.
• Opportunity to grow with an ambitious company expanding across Europe.
• Collaborative and entrepreneurial environment.
• The freedom to experiment and test automation or AI solutions in real campaigns.

Paysaxas is an EMI-licensed payment institution with complementary MSB and VASP/CASP registrations. We offer businesses multi-currency IBAN accounts, SEPA/SWIFT transfers, FX, and crypto on/off-ramp services.

The Head of Treasury is responsible for overseeing and optimizing the PaySaxas’ treasury operations, ensuring efficient liquidity management, risk mitigation, and seamless financial transactions across corporate and client accounts. This role involves managing relationships with financial institutions, overseeing cryptocurrency and fiat transactions, and ensuring compliance with regulatory requirements.

Work Experience Requirements

• Proven experience in treasury management, financial operations, or liquidity management in fintech (banks, crypto projects, BaaS, e-wallets, open banking, PSP, etc.), specifically from the payment service provider (PSP) or financial institution side, not the merchant side.
• Proven experience in managing corporate and client accounts, including fiat and cryptocurrency transactions, within payment service providers, banks, or fintech companies.
• Deep understanding of liquidity management, financial risk mitigation, and regulatory compliance (MSB, VASP, EMI, etc.) in the context of payment processing and financial services.
• Experience working with correspondent banks, international payment systems, PSPs, and cryptocurrency exchanges from a financial institution’s or PSP’s perspective.
• Hands-on experience with treasury management systems, accounting platforms (e.g., Macrobank), and financial reporting tools.
• Strong analytical skills with the ability to work with large data sets, optimize financial flows, and create management reports.

Key Responsibilities

• Overseeing, monitoring, and controlling client and corporate accounts in partner correspondent banks.
• Organizing and managing cash flows between clients, partners, and internal structures.
• Ensuring seamless processing of client payments and transfers (incoming/outgoing payments, exchanges, transfers).
• Controlling execution of transactions on partner cryptocurrency exchanges.
• Entering client payment transactions into the accounting system and verifying data accuracy.
• Managing cryptocurrency wallets, balances, and liquidity.
• Managing relationships with correspondent banks, payment systems, and cryptocurrency platforms.
• Ensuring sufficient liquidity levels to meet all PaySaxas’ obligations.
• Developing strategies to minimize financial risks (currency risks, cryptocurrency volatility).
• Managing and optimizing the Paysaxas’ own liquidity across various providers.
• Preparing reports on all treasury activities for senior management.
• Preparing reports/reconciliations/data for internal reporting (including client metrics, payment flow volumes, liquidity, transaction profitability).

We offer:

• Competitive compensation fixed in Euro;
• Performance-based bonuses;
• Full Remote work environment;
• Flexible working schedule;
• 20 business days of paid vacation;
• 100% salary during illness;
• Paid day-off on your Birthday and other family events;

• A collaborative and innovative team culture.

   

Recruitment process:

• HR interview
• Interview with Head of Finance
• Final interview

• Job offer

   

We appreciate your and our time and try to make the process as convenient as possible for all parties.

Who we are:
DevOut Labs is a Wordpress white label development team that deliver websites for US-based marketing agencies.
 More info via https://devoutlabs.com/

Why to join?

• Training without prior experience. Learn full cycle sales processes in detail from the idea to closed deals.
• Mentorship of Senior Sales Manager. Collaborate with seniors, gain experience and learn best practices.
• No bureaucracy in initiating ideas. If you`re a junior, it doesn`t mean your ideas are not valuable. Initiate, test, fail, initiate again, do a better preparation, test and win. Proactivity is always supported.
• Quick career growth. Next opportunity — Sales Development Representative. Prove yourself and gain this position in less than 3 months. We are interested in your professional development.

What you need:
— Possess an endless reserve of motivation and a strong desire to be a part of a dynamic and impactful team;
— Proactive approach to implementation of ideas;
— High level of personal responsibility;
— Upper-intermediate English skills for effective communication;
— Prior experience in lead generation or sourcing roles is advantageous.
Responsibilities:
— Active leads search based on the identified ICP, both manual and automated;
— Work with automation tools such as Linkedhelper, Apollo, Instantly;
— Custom approach to the top-level ICP;
— Develop and implement effective strategies for generating high-quality leads;
— Analyze data to identify trends and opportunities for improvement in lead generation campaigns;
— Reach KPIs daily with no exceptions.
What you get:

• Work from anywhere.
• Generous paid vacation, sick leaves and other beneficial perks;
• Salary reviews and career growth based on strong achievements;
• The environment designed for constant support, open communication, engaging challenges, freedom to initiate and the room for career and personal growth.

Recruitment stages:

• Initial Interview — approx. 15 min;
• Feedback;
• Test task — 1 day for execution;
• Detailed feedback;
• Interview with sales manager;
• Feedback;
• Interview with CEO — up to 30 min;
• Final feedback.

We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, Portugal, Poland, and Serbia.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

We're seeking an experienced Project Manager to join our development team.

✅ Requirements:

✔️ At least 3 years of experience in IT;

✔️ Excellent knowledge of Agile methodologies, Scrum & Kanban frameworks is a must;

✔️ Knowledge of Software Development Life Cycle (SDLC);

✔️ Managing team experience;

✔️ Knowledge of Jira, Confluence;

✔️ Advanced verbal communication skills;

✔️ Knowledge of time management;

✔️ Be a decision-maker and possess problem-solving skills;

✔️ Proven ability to work on multiple tasks at a time, meet deadlines, and prioritize tasks;

✔️ Upper-intermediate spoken and written English.

✅ Nice to have:

✔️ PMP, PSM, or the equivalent certificates.

✅ Responsibilities:

✔️ Managing, monitoring, and forecasting project execution;

✔️ Time and effort tracking, regular status reporting;

✔️ Development team coordination;

✔️ Project risk management;

✔️ Maintaining project documentation.

✅ We offer excellent benefits, including but not limited to:

🧑🏻‍💻 Learning and development opportunities and interesting challenging tasks;

📝 Official employment under the laws of the EU, registration of family members;

✈️ Relocation package (tickets, staying in a hotel for 2 weeks);

🏋️‍♂️ Company fitness corner in the office for employees;

📚 Opportunity to develop language skills and partial compensation for the cost of language classes;

🎁 Birthday celebration present;

🏝 Time for proper rest and 24 working days of Annual Vacation;

🍲 Breakfasts and lunches in the office (partially paid by the company).

Bold moves start here. Make yours. Apply today! 

Position Summary:

The Retailer Support Representative provides front-line assistance to our retailer partners across self-checkout kiosks, loyalty programs, and POS configuration. This role is responsible for resolving incoming support requests, performing basic POS setup tasks, and ensuring issues are either resolved quickly or escalated effectively.

You will engage directly with retailers via email, phone, and Freshdesk ticketing, working closely with Platform Support, Engineering, and Hardware teams as needed.

Key Responsibilities:

• Act as the first point of contact for retailer support requests, including:
• Kiosk troubleshooting: device power, network issues, scanner/printer problems, payment device errors
• Loyalty program issues and general app support
• Marathon POS configuration support: basic setup guidance, config verification, and coordination with the support team for more complex requests
• Triage and respond to support inquiries using Freshdesk:
• Accurately document issue details, troubleshooting steps, and resolutions
• Apply macros, KB articles, and known troubleshooting flows
• Guide retailers through common troubleshooting:
• Kiosk reboots
• Connectivity checks (Wi-Fi / Ethernet / VPN)
• App reinstall or settings verification
• Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside of first-contact resolution scope
• Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications:

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles
• Familiarity with kiosk systems, POS hardware, or retail environments preferred
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP)
• Ability to manage multiple cases at once while staying organized and responsive
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus
• Exposure to MDM tools and payment hardware is helpful but not required

Schedule:

• Mon-Fri 10 am — 10pm Eastern Time (4pm-5am Kyiv time)\shifts

PAR Retail Offers:

— Long-term employment;

— Competitive compensation with regular performance-based salary and career development reviews;

— Health insurance program;

— Sponsored company educational program, corporate library;

— Funny celebrations, team outings, and company events;

— A unique and friendly environment where everyone can explore and learn new technologies.

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

Summary:

At BrainRocket, we’re driven by innovation and operational excellence. As we grow, we’re looking for a Process Analyst to elevate operational transparency, process efficiency, and continuous improvement across our products and departments.

✅ Role overview:

As a Process Analyst, you will play a key role in analyzing, mapping, and optimizing cross-functional business processes and workflows. This role requires strong analytical skills, structured thinking, and the ability to work across teams to identify bottlenecks, promote process optimization, and support organizational change. You’ll partner closely with stakeholders to build transparency, drive efficiency, and implement improvements across the product lifecycle.

✅ Key Responsibilities:

Process Analysis & Optimization

✔️ Analyze and document complex, cross-functional business and product processes;

✔️ Identify dependencies and inefficiencies between departments, teams, and tools;

✔️ Create detailed process maps using BPMN, flowcharts, VSM, and other methodologies;

✔️ Propose and lead initiatives to improve process efficiency and product delivery speed;

Stakeholder Management & Communication

✔️ Conduct interviews and facilitate workshops with teams and business units;

✔️ Present proposals and advocate for impactful changes;

• Ensure clear communication and alignment among all process participants.

Documentation & Reporting

✔️ Develop and maintain up-to-date process documentation and supporting materials;

✔️ Create accessible visual reports and diagrams for business, technical, and executive audiences;

Process Implementation & Support

✔️ Support rollout of new processes and monitor adoption and impact;

✔️ Provide onboarding and training for teams adopting updated workflows;

✔️ Track performance metrics and report on outcomes;

Risk Management & Mitigation

✔️ Identify potential risks within existing and new processes;

✔️ Create mitigation plans and ensure they are implemented and monitored.

✅ Requirements:

Must-Have:

✔️ Bachelor’s degree in Business Analysis, IT, Management, or related fields;

✔️ 2+ years of experience as a business or process analyst, ideally in product/IT companies;

✔️ Experience with BPMN, UML, Value Stream Mapping;

✔️ Skilled in Jira, Confluence, Miro, Draw.io/Lucidchart, and Google Workspace;

✔️ Strong analytical thinking and experience in structuring complex information;

✔️ Fluent English (written and spoken).

Nice-to-Have:

✔️ Experience working in fast-paced IT environments with evolving planning cycles;

✔️ Knowledge of Agile methodologies (Scrum, Kanban);

✔️ Experience with digital transformation or process automation initiatives;

✔️ Familiarity with large-scale organizational change projects;

✔️ iGaming industry experience is a plus.

✅ We offer excellent benefits, including but not limited to:

🧑🏻‍💻Learning and development opportunities, and interesting challenging tasks;

📝Official employment under the laws of the EU, registration of family members;

✈️ Relocation package (tickets, staying in a hotel for 2 weeks);

🏋️‍♂️ Company fitness corner in the office for employees;

📚 Opportunity to develop language skills and partial compensation for the cost of language classes;

🎁 Birthday celebration present;

🏝 Time for proper rest and 24 working days of Annual Vacation;

🍲 Breakfasts and lunches in the office (partially paid by the company).

Bold moves start here. Make yours. Apply today!