IvaTech is looking for a Content Writer & Editor who treats AI as a powerful co-author. We need someone who can produce high-quality, insightful content by blending AI efficiency with human creativity and deep editing.

Requirements:

• Experience integrating AI agents/assistants into the writing and editing process
• Confident with Claude, ChatGPT, or Jasper (advanced prompting, structured outlines, stylistic adjustments)
• Ability to transform AI-generated drafts into polished, high-converting, and "human" content
• Strong writing and editing experience in English (must-have)
• Deep understanding of Tone of Voice, style consistency, and narrative flow
• Experience with SEO writing
• Ability to fact-check and validate AI-generated information for accuracy
• English — C1 (Advanced): perfect grammar and natural vocabulary

We offer:

• Full-time remote schedule: Monday–Friday, 09:00–18:00
• Modern projects, practical AI-first workflow

Loansure — продуктова компанія зі США, яка будує AI для іпотечної індустрії. Раніше ми були Monster Lead Group — 12 років лідер у генерації лідів для американських іпотечних компаній, — а у 2026-му перезапустилися як Loansure: платформа, що веде клієнта через усю воронку, від першого контакту до виданого кредиту. В основі всього, що ми будуємо, — дані та AI.

Чим займатимешся

• Розробляти й підтримувати ELT/ETL-пайплайни, які переносять дані з різних джерел у сховище — перші місяці в парі з ментором.
• Писати трансформації в dbt і моделі в Snowflake за стандартами команди. 
• Налаштовувати перевірки якості даних і моніторинг свіжості на своїх пайплайнах, щоб некоректні дані не потрапляли у звітність.
• Розбиратися з причинами збоїв. 
• Документувати джерела, трансформації та бізнес-логіку, оновлювати дата-каталог.
• Брати участь у плануванні спринтів, код-рев'ю та технічних обговореннях.

Що для нас важливо

Маст хев

• SQL — вмієш писати й дебажити запити до структурованих даних, розумієш join'и та агрегації.
• Python на рівні скриптів і автоматизації.
• Розумієш, що таке ETL/ELT і чим вони відрізняються; чув про star schema, факти й виміри.
• Щиро хочеш вчитися — це для нас головне.
• Англійська Upper-Intermediate (B2) — команда розподілена, буде щоденне листування, код-рев'ю і дзвінки з американськими колегами.
• Питаєш, коли застряг, а не сидиш три дні мовчки — для нас це важливіше за швидкість.

Комерційний досвід у Data Engineering не потрібен. Навчальні проєкти, дипломна, курси, буткемп, пет-проєкти — усе рахується. Є репозиторій — кидай посилання.

Буде плюсом (але не обов'язково)

• Хоч трохи Snowflake, BigQuery або Redshift
• dbt, Fivetran, Airbyte
• Airflow, Dagster чи Prefect
• Git і розуміння, як працює код-рев'ю та CI/CD
• Будь-яка хмара: AWS, GCP, Azure
• BI-інструменти: Looker, Tableau, Power BI
• Будь-які експерименти з LLM API

Що пропонуємо

• Справжнє менторство. Закріплений сеньйор, код-рев'ю кожної задачі й щотижневі 1:1 з керівником напряму.
• Дані, на яких реально щось стоїть. Твої пайплайни годують звітність маркетингу та фінансів — це не навчальні задачки. 
• Граємо в довгу. Хочемо, щоб ти ріс і залишався з нами.
• Реальна свобода. Гнучкий графік, розподілена команда, без мікроменеджменту.
• Бюджет на навчання — курси, сертифікації, професійна література. 
• Оплачувана відпустка 
• Performance review  — щороку.
• Офіційне працевлаштування. 
• Людський процес найму.Без сюрпризів і семиетапних марафонів — усього три кроки:
  1. Коротке інтерв'ю з рекрутером.
  2. Технічне інтерв'ю десь на 90 хвилин. 
  3. Фінальна зустріч з керівником напряму.

About the role and client:
We are looking for an Scraping Engineer who will design, build, and operate large-scale, resilient web scraping systems, with a focus on Google and Google-like search environments. This role sits at the intersection of data engineering, reverse engineering, and systems reliability, and is critical to delivering accurate, timely, and trustworthy data at scale. Our client is a leader in adopting coding with AI tools. The role is ideal for someone who believes in agentic coding and would like to improve their skills.

Responsibilities:
- Design and maintain large-scale Python scraping systems that operate reliably against Google and other highly defended websites
- Build scrapers for dynamic, JavaScript-heavy pages using browser automation and hybrid approaches
- Continuously adapt to changes in page structure, request flows, and anti-automation mechanisms
- Engineer robust extraction pipelines that prioritise data accuracy, consistency, and observability
- Implement proxy, fingerprinting, and request-routing strategies to maximise stability and throughput
- Monitor scrape health, detect failures early, and rapidly debug production issues
- Optimise performance, cost, and latency across scraping infrastructure
- Work closely with data engineers, data scientists, and product teams to ensure scraped data is usable and trusted
- Document scraping logic and operational runbooks for long-term maintainability

Requirements:
- Professional experience with Python (or another main language, i.e. GoLang, Rust, JavaScript) including production-grade scraping systems
- Experience scraping Google or similarly protected platforms
- Understanding of HTTP, TLS, cookies, headers, redirects, and browser networking behaviour
- Experience with tools such as Playwright, Selenium, Puppeteer, or equivalent browser automation frameworks
- Knowledge of HTML parsing, DOM traversal, and data extraction techniques
- Experience handling rate limiting, CAPTCHA, IP rotation, and bot detection systems
- Comfortable working with asynchronous and concurrent scraping architectures
- Experience running scrapers at scale in cloud environments
- Debugging skills and ability to reason about complex failure modes
- Experience with headless browser fingerprinting and anti-bot evasion techniques

Nice-To-Have:
- Familiarity with containerisation and orchestration, such as Docker and Kubernetes
- Experience with distributed task systems and job queues
- Background in data quality monitoring and anomaly detection
- Experience working with search, advertising, or competitive intelligence data

What the client offers:
- Startup Engineering culture
- Remote working
- Strong Culture
- Award-Winning Product
- Stock Options
- Trust-Based Vacation
- Flexible Work
- Career Growth
- Monthly Hackdays & Training Days
- Family Care Package
- Home Office Stipend
- Swag Welcome Gift
- Birthday Day Off
- Regular Socials
- Volunteer Days

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.
• Collaborative, adaptable, and confident in balancing client needs with business objectives.

What we offer:
We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are looking for an experienced Lead Product Manager to own and drive the development and performance of multiple iGaming brands across Tier-1 markets.

This is a leadership role combinin product strategy, commercial ownership, and team leadership. You will define product priorities, improve player experience and business performance, and work closely with cross-functional teams to drive product growth.

Key Responsibilities:

Own product strategy, roadmap, and performance across multiple iGaming brands
Lead and develop the Product team, setting clear goals and priorities
Analyze key product and business metrics to identify growth opportunities and performance issues
Drive improvements across the full player journey — from registration and deposits to gameplay, retention, and withdrawals
Work closely with CRM, Marketing, Payments, Risk, Analytics, and Technical teams
Monitor competitors, market trends, and player behavior across Tier-1 markets
Work directly with SOFTSWISS and other third-party providers

Requirements:

5+ years of Product Management experience within iGaming
Previous experience as a Senior / Lead Product Manager or Product Lead
Hands-on experience with the SOFTSWISS ecosystem
Strong understanding of online casino products and the full player lifecycle
Good knowledge of key product and commercial metrics
Strong analytical and data-driven approach
Strong stakeholder management and cross-functional collaboration skills
Upper-Intermediate English or higher

Personal Qualities:

Strong ownership and leadership mindset
Commercial and analytical thinking
Proactive and solution-oriented approach
Strong prioritization and decision-making skills
Ability to combine strategic thinking with hands-on execution

Hi! We’re Applyft , a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 8 products. Our portfolio spans across several niches: Family Safety, Parental Control and AI.

We’re looking for a Creative Marketing Manager to our marketing team and drive the global scaling of our products.

What you’ll do:

• Generating ideas for ad creatives
• Creating tasks for graphic and motion designers
• Overseeing the progress of creative tasks
• Adapting creatives for different markets and placements
• Monitoring best practices in the market
• Collaborating with actors and influencers to promote apps and produce video content
• Analyzing the performance of creatives
• Creating simple UGC-style videos

Your professional qualities:

• At least 6 months of experience in a Creative Marketing Manager role
• Basic understanding of how to create tasks, storyboards, and briefs for designers
• Experience working with AI platforms and tools
• Foundational knowledge of ad performance metrics
• English proficiency at B2 level

Will be a plus:

• Proficient in creating videos, images, and UGC content

We offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world
• Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special evens
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events
• English Lessons: We provide corporate English lessons to support your professional and personal growth.
• Professional Development: Annual learning budget for courses, training, certifications, and conferences.
• Public Holidays: You receive days off according to the official public holidays of your country of residence.
• Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:
Recruitment Screen 👉 Test Task 👉 Hiring Manager Interview 👉 Final interview 👉 Job Offer

We are a rapidly growing company in the field of digital advertising and partner marketing (AdTech, Affiliate). We manage advertising networks, services, and internal products. Our key principle is order in operational processes: we do not put out fires; we work according to established algorithms.
 

About the Role

We are looking for the right-hand person of the Operations Manager. You will be responsible for the "operations" side of things: from monitoring deadlines and working with Jira, to registrations in partner networks and organizing business trips. This is a role for someone who takes pleasure in systematic work, sees tasks through to completion, and is not afraid of routine yet important duties. You will become the link between teams and ensure the smooth operation of all internal processes.
 

Key Responsibilities:

• Discipline Control: Monitoring vacations, sick leaves, reminding teams to comply with regulations.
• Task Management (Jira): Monitoring deadlines and statuses, checking task quality, assisting the team, and maintaining order on boards. You are the guardian of the tracker's cleanliness.
• Access and Database: Maintaining an up-to-date database of logins/passwords, granting access to employees, and managing subscriptions.
• External Registrations: Filling out applications in ad networks and partner programs, completing verifications.
• Communication: Primary correspondence with partners and services (verifications, compensations, standard queries), monitoring emails.
• Vendor Search: Finding subcontractors (designers, developers), collecting commercial proposals, and preparing recommendations.
• Research and Analytics: Gathering information on demand, structuring data in spreadsheets, and preparing brief summaries.
• Logistics: Organizing business trips and trips to conferences (tickets, hotels).
• Systematization: Bringing order to spreadsheets, Miro boards, and internal documents.
• Backup: Replacing the Operations Manager in their absence on key financial and operational tasks.
   

Our Ideal Candidate:

• Meticulous and Attentive: Accuracy is critical for us; a mistake in an application or verification can cost money.
• Discerning: You can distinguish between a standard situation and a crisis. You can solve typical issues yourself but raise the flag immediately in non-standard situations.
• Persistent yet Diplomatic: You know how to "push" deadlines and statuses without falling out with colleagues.
• Proficient in Writing: A large part of the work involves correspondence in English (level B1 or higher).
• Loves Order: Routine doesn't scare you, and task completion brings satisfaction.
• Skilled with Tools: Proficient user of Google Sheets/Excel, experience with any task tracker (Jira is ideal, Asana/Trello/YouGile is good).
• Careful with Data: We work with confidential information.
• Uses Neural Networks: Regularly uses ChatGPT and similar tools to speed up work.
   

Will be a plus:

• Experience in Affiliate / AdTech / Digital marketing (knowledge of advertising dashboards).
• Understanding of financial processes or an economic education.
• Analytical mindset (you enjoy verifying data and finding discrepancies).
• Experience as an assistant to a manager or an operations specialist (including specialized courses).
   

Working Conditions:

• Remote.
• Schedule: 11:00 AM – 7:00 PM (UTC+3).
• Probation period: 3 months, with a phased expansion of responsibilities (access and tasks are granted gradually).
• Mandatory test assignment.
   

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re looking for a Support Agent to become one of the key points of contact for our players - helping them quickly resolve issues, and making sure every interaction feels professional, clear, and human. This role is a great fit for someone who is empathetic, attentive to detail and comfortable working in a fast-paced environment where every day can bring a different challenge.
 

Must-Have Skills & Experience:

• Minimum 0.6 year of experience in a similar Customer Support role.
• English B2-C1 - excellent written English, and strong grammar. Able to provide clear concise, professional and empathetic responses.
• Multitasking - ability to handle multiple customer conversations simultaneously while maintaining response quality and accuracy.
• Problem-solving skills - able to identify the customer's issue, investigate it using available tools and provide an appropriate resolution or escalation.
• CRM/Helpdesk experience - experience with Livechat, Zendesk, Intercom, Freshdesk, Salesforce, or similar platforms.
• Shift work availability - willingness to work rotating shifts, including evenings, nights, weekends, and public holidays if required.
• QA & KPI experience - familiarity with quality assurance processes and support KPIs such as CSAT, FRT, AHT, SLA, and resolution rate.
• High attention to detail - especially when handling customer accounts, payments, verification, and sensitive information.

Schedule:

• 2/2 shift pattern.
• 12-hour shifts: 10:00–22:00.
  
  Will be a plus:
• iGaming experience - previous experience in IGaming, sportsbook, or gaming support.
• Experience with Tier-1 customers - particularly Canada, Australia, New Zealand, Germany, or other Western European markets.
• Additional languages - German, French, Spanish, Italian, Dutch, Swedish, Norwegian, Danish, or other European languages at B2–C1+ level.
• VIP customer support - experience working with high-value or VIP customers is a strong advantage.
   

Expected Duties / Tasks:

• Handle customer inquiries via Live Chat and Email, providing professional, friendly, and efficient support.
• Provide accurate information regarding accounts, deposits, withdrawals, bonuses, promotions, games, and product functionality.
• Troubleshoot customer issues, review account and transaction history, and identify root causes.
• Assist with KYC, verification, payments, account access, and technical issues in line with company procedures.
• Handle complaints and sensitive cases, escalating complex issues and potential fraud, payment, security, or responsible gambling concerns to the relevant teams.
• Maintain accurate CRM/ticket records and ensure customer data is handled securely and confidentially.
• Meet established SLA and support KPIs, including response time, resolution time, productivity, and quality.
• Stay up to date with product changes, promotions, payment methods, and internal policies, while sharing recurring customer issues and feedback with Team Leads and relevant departments.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will work closely with the Team Lead Customer Care and play a key role in improving the customer experience and shaping the future of our Support function.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

About Meduzzen

Meduzzen is a technology company that builds and develops digital products for international businesses.

We work with complex business domains where simply delivering features is not enough. Our goal is to understand how the business operates, identify real bottlenecks, and build products that create measurable value for users and companies.

We are looking for a Product Manager who is genuinely obsessed with products and AI. Someone who constantly explores new tools, experiments with AI agents, questions existing workflows, and turns business problems into simple, scalable product solutions.

You will not be maintaining a perfectly documented product with a predefined roadmap. You will help shape the product, discover opportunities, challenge assumptions, and decide what should be built next.
 

The Role

We’re looking for a Product Manager who operates at the intersection of business, user needs, data, AI, and engineering.

You will own product areas end-to-end: from understanding the business domain and discovering problems to defining solutions, launching features, and measuring their impact.

This is not a project coordination or task management role.

We need someone who lives the product, digs deeply into how the business works, proactively generates ideas, and takes responsibility for outcomes rather than simply delivering a list of requested features.
 

What You’ll Do

• Deeply understand the product, its users, business model, operational processes, and industry domain
• Identify business bottlenecks and turn them into product opportunities
• Generate and validate new product ideas instead of waiting for ready-made requirements
• Own product areas from discovery to delivery and further iteration
• Define success metrics before creating specifications or starting development
• Conduct user interviews, analyze product data, research competitors, and validate hypotheses
• Use AI tools and agents to prototype, automate workflows, analyze information, and improve the product
• Explore how AI can become part of the product experience, not just an internal productivity tool
• Build quick prototypes and experiments to validate ideas before investing in full-scale development
• Prioritize ruthlessly: decide what to build, what to postpone, and what not to build at all
• Translate business context into clear product direction for designers and engineers
• Work closely with engineering, design, business stakeholders, and clients
• Lead product discovery sessions, grooming, planning, design reviews, demos, and releases
• Track product and business metrics affected by your decisions
• Continuously collect feedback, learn from results, and improve the product after launch
• Challenge assumptions, including your own, and openly advocate for better solutions
   

Must Have

• 3+ years of experience in Product Management
• Proven experience owning a product or product area from discovery through delivery
• Examples of product decisions that influenced business metrics such as revenue, conversion, activation, retention, operational efficiency, or customer satisfaction
• Strong understanding of product discovery, hypothesis validation, prioritization, and product analytics
• Hands-on experience using AI tools in your everyday work
• Ability to understand complex business processes and translate them into product solutions
• Experience working closely with engineering and design teams
• Experience working in distributed or remote teams
• Strong written and verbal English for communication with international clients and stakeholders
   

Nice to Have

• Experience building AI-powered products, features, or internal automation
• Experience working with AI agents, LLM APIs, no-code or low-code automation, and rapid prototyping tools
• B2B SaaS, marketplace, fintech, healthtech, edtech, or other domain-heavy product experience
• Experience with product analytics tools and data-driven experimentation
• Technical background or experience working with APIs, integrations, and complex systems
• Experience working directly with founders, business owners, or international clients

Why Meduzzen

• Real ownership over product decisions and outcomes
• The opportunity to influence products from an early stage
• Space to experiment with AI and introduce AI-native approaches into real business processes
• Direct communication with decision-makers, clients, engineers, and company leadership
• Minimal bureaucracy and a high level of autonomy
• A strong engineering environment where product ideas can quickly become working solutions
• Diverse international products and business domains
• A team that values initiative, curiosity, transparency, and continuous improvement
   

What We Offer

• Competitive compensation based on your experience and expertise
• Fully remote cooperation
• Flexible working hours
• Direct influence on products, processes, and business results
• Professional growth through complex products and international business domains
• Open communication and a team where strong ideas are heard regardless of job title
   

We are not looking for someone who only manages a backlog.

We are looking for someone who will live the product, understand the business behind it, continuously search for better solutions, and use AI to build products that would not have been possible a few years ago.

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for a Middle/Senior Media Buyer to join the media buying team and work with scalable traffic across different GEOs and tiers.
 

📋 Key responsibilities and your contribution:

— Launch, manage, and scale Facebook advertising campaigns across Tier 1 / Tier 2 / Tier 3 GEOs.

— Full ownership of traffic performance and financial results, including PnL responsibility.

— Analyze and optimize key performance metrics: ROI, CR, CTR, CPM, CPA, PnL.

— Scale profitable campaigns without artificial budget caps.

— Work closely with offers, creatives, agencies, and internal teams to improve campaign efficiency.

— Test and adapt strategies based on changes in GEOs, offers, platforms, and market conditions.

— Identify bottlenecks in funnels and processes, propose and implement optimization solutions.

— Maintain clear communication, task-setting, and feedback loops within the team.
 

📚 Your qualifications:

— 2+ years of experience in media buying / traffic arbitrage.

— Deep understanding of Facebook Ads ecosystem and traffic acquisition mechanics.

— Proven experience managing monthly budgets from $50,000.

— Strong analytical mindset and confidence working with performance metrics and profitability models.

— Hands-on experience with analytics and tracking tools such as Power BI, Google Sheets, Voluum, Binom, Keitaro (or similar).

— Experience working with offers, creatives, and external partners (agencies, vendors).

— High level of responsibility for results and readiness to work with CRM and PnL models.

— Strong communication skills and ability to give and receive constructive feedback.

— Critical thinking, initiative, flexibility, and adaptability in a fast-changing environment.
 

Benefits:

⭐ Competitive base salary + performance bonus up to 40% of profit, top and private offers, including in-house products.

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.

⭐ Full freedom and hands-on involvement: opportunity to work across multiple directions — arbitrage, product media buying, various GEOs and tiers — without being locked into one narrow scope.

Reteno is the messaging platform for app user retention. It’s designed to identify and retain the right users through perfectly timed and channel-optimized campaigns without developers. We help mobile teams grow their product and revenue through personalized push notifications, in-apps, emails, SMS, and more. Reteno is trusted by 300+ leading brands worldwide, including Welltech, Boosters, Reface, RetouchMe, and plenty of smaller apps that scale with us. We are currently looking for a Support specialist L2\L3.

From a Support Specialist L2\L3, we expect fast and effective integration of the Mobile SDK and a reduction of time when something goes wrong on the client side. Additionally, you will be required to assist with configuration when needed and verify the work of the client’s developers to ensure they are implementing everything correctly.

Key Responsibilities:

 - Ensure fast and smooth integration of clients’ mobile applications.
- Provide technical consultations to clients.
- Communicate with Dev and QA teams to resolve clients’ issues quickly.
- Collect and systematize customer feedback.
- Translate customer needs into clear technical tasks for developers.
- Provide technical support for IT products (1–2 years of experience).
- Communicate effectively with B2B clients and development teams.
- Maintain strong focus on results.

SKILLS AND EXPERIENCE:

- 2+ years of experience in the IT field
(preferably in QA or Support L2/L3 roles with in-depth work on mobile apps).
- Basic technical expertise and the ability to learn new tools quickly.
- English level B2 or higher.
- Understanding of Agile principles.
- Knowledge of Lean, Kanban, Scrum methodologies.
- Excellent communication skills.
- Understanding of SDLC.
- Ability to work confidently with AI productivity tools.

WOULD BE A PLUS:

 - Experience working with marketing SaaS and/or e-commerce projects.
- Ability to write code or read it with understanding.
- Participation in integration-focused projects, especially involving data exchange across systems.
- Practical experience with Atlassian Confluence, Trello, Google Docs.

WE OFFER:

- Flexible 8-hour work schedule, Mon-Fri.

- Opportunity to work remotely or with a hybrid schedule.

- 18 working days of vacation and official holidays off.

- Partial compensation for English language courses and other educational programs;

- An awesome team of professional and fun individuals.

If you’re looking for a dynamic and ambitious product company with continuous innovations and exciting projects (Reteno, eSputnik, Yespo). 

About the Role:

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 4+ years of professional experience in QA
• Commercial experience with Playwright + TS
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.

We are seeking a Senior Technical Support / DevOps Engineer with strong hands-on expertise, a deep understanding of infrastructure and systems, and proven customer-facing experience.

Key Requirements:

Technical Expertise:
🔹 Strong hands-on experience with Kubernetes (cluster internals, networking, namespaces, pod communication, troubleshooting);
🔹 Solid knowledge of Docker and containerized environments;
🔹 Advanced Linux system administration skills;
🔹 Practical experience with AWS (GCP is a plus);
🔹 Strong understanding of networking concepts (cloud & on-prem);
🔹 Experience with certificate lifecycle management, encryption, and key management;
🔹 Strong troubleshooting skills in distributed systems;
🔹 Experience with CI/CD pipelines and DevOps practices;
🔹 Scripting skills (Python and/or Bash);
🔹 Understanding of security fundamentals (authentication, authorization, encryption);
🔹 English – Upper-Intermediate or higher.

Preferred Qualifications:
🔹 Experience with Terraform and/or Ansible;
🔹 Familiarity with GCP;
🔹 Experience with Windows administration;

Support & Customer-Facing Experience:
🔹 Proven experience in L3 (or higher) technical support;
🔹 Ability to perform live troubleshooting with customers;
🔹 Experience working with ticketing systems;
🔹 Strong communication skills with the ability to explain complex technical issues clearly;
🔹 Experience supporting enterprise/B2B customers;
🔹 Ownership mindset (incident management, escalation, RCA);

Documentation:
🔹 Ability to create and maintain knowledge base articles, runbooks, and SOPs;

What you will do:
🔹 Troubleshoot and resolve complex issues in customer environments related to Kubernetes clusters, including networking, namespace management, pod deployment, and cluster internals;
🔹 Diagnose and fix problems with Docker containers and deployments;
🔹 Provide advanced Linux system administration support; assist with Windows environments as needed;
🔹 Support customers with certificate lifecycle management, including installation, renewal, and troubleshooting of SSL/TLS certificates and key management;
🔹 Analyze and resolve networking issues within Kubernetes clusters and cloud infrastructures;
🔹 Assist customers with cloud infrastructure setup and troubleshooting, primarily on AWS and GCP;
🔹 Perform live troubleshooting sessions with customers to identify root causes and resolve incidents in real time;
🔹 Document solutions, create and update internal knowledge base articles, runbooks, and SOPs;
🔹 Automate support and operational tasks using tools like Terraform, Ansible, or Python;
🔹 Continuously learn and test new product features in a lab environment to be prepared for customer inquiries;
🔹 Collaborate with the international team (primarily Israeli colleagues) for onboarding, knowledge sharing, and escalation of complex issues;

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
🔹 Home Assignment;
🔹 Assignment Review;
🔹 Reference Check;
🔹 Offer;
 

Our partner is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for leading iGaming operators.

Due to dynamic growth, the company is inviting a Technical Support Engineer for night shifts to join their Integration Department. The Technical Support Specialist will be responsible for full customer support service of the company’s current partner integrations.
 

Main Responsibilities

– Understand and analyse issues, be able to find appropriate solutions
– Integration protocol testing
– Second-level customer support
– Delivering excellent customer service with 5 shifts a week
 

Mandatory Requirements

– Ready for night shifts only
– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
– A proactive, client-focused attitude and strong work ethic
– Strong problem-solving and troubleshooting skills
– Effective communication skills, both written and verbal
– At least Upper-Intermediate English (written and spoken)
– Eagerness to learn quickly and grow technically
– Working knowledge of XML and JSON
– Basic experience with Git and version control workflows
– Understanding of API protocols (e.g., REST)
– Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

– Familiarity with the iGaming industry
– Hands-on software development experience with Java, C#, Node.js, or TypeScript
– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
– Experience using Jira and the Atlassian stack
– Basic understanding of QA processes and test environments
– Previous experience in a technical support, DevOps, or site reliability role
– Practical experience with monitoring systems
– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
 

We offer

– Competitive salary in EUR, subject to annual performance reviews
– Quarterly bonuses under a transparent and systematic system
– Flexible work schedule
– Remote work option
– Comprehensive medical insurance for you and a significant other
– Financial support during special life events
– Unlimited paid vacation
– Unlimited paid sick leave
– Reimbursement for professional development courses

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.

We are seeking a Senior Technical Support / DevOps Engineer with strong hands-on expertise, a deep understanding of infrastructure and systems, and proven customer-facing experience.

Key Requirements:

Technical Expertise:
🔹 Strong hands-on experience with Kubernetes (cluster internals, networking, namespaces, pod communication, troubleshooting);
🔹 Solid knowledge of Docker and containerized environments;
🔹 Advanced Linux system administration skills;
🔹 Practical experience with AWS (GCP is a plus);
🔹 Strong understanding of networking concepts (cloud & on-prem);
🔹 Experience with certificate lifecycle management, encryption, and key management;
🔹 Strong troubleshooting skills in distributed systems;
🔹 Experience with CI/CD pipelines and DevOps practices;
🔹 Scripting skills (Python and/or Bash);
🔹 Understanding of security fundamentals (authentication, authorization, encryption);
🔹 English – Upper-Intermediate or higher.

Preferred Qualifications:
🔹 Experience with Terraform and/or Ansible;
🔹 Familiarity with GCP;
🔹 Experience with Windows administration;

Support & Customer-Facing Experience:
🔹 Proven experience in L3 (or higher) technical support;
🔹 Ability to perform live troubleshooting with customers;
🔹 Experience working with ticketing systems;
🔹 Strong communication skills with the ability to explain complex technical issues clearly;
🔹 Experience supporting enterprise/B2B customers;
🔹 Ownership mindset (incident management, escalation, RCA);

Documentation:
🔹 Ability to create and maintain knowledge base articles, runbooks, and SOPs;

What you will do:
🔹 Troubleshoot and resolve complex issues in customer environments related to Kubernetes clusters, including networking, namespace management, pod deployment, and cluster internals;
🔹 Diagnose and fix problems with Docker containers and deployments;
🔹 Provide advanced Linux system administration support; assist with Windows environments as needed;
🔹 Support customers with certificate lifecycle management, including installation, renewal, and troubleshooting of SSL/TLS certificates and key management;
🔹 Analyze and resolve networking issues within Kubernetes clusters and cloud infrastructures;
🔹 Assist customers with cloud infrastructure setup and troubleshooting, primarily on AWS and GCP;
🔹 Perform live troubleshooting sessions with customers to identify root causes and resolve incidents in real time;
🔹 Document solutions, create and update internal knowledge base articles, runbooks, and SOPs;
🔹 Automate support and operational tasks using tools like Terraform, Ansible, or Python;
🔹 Continuously learn and test new product features in a lab environment to be prepared for customer inquiries;
🔹 Collaborate with the international team (primarily Israeli colleagues) for onboarding, knowledge sharing, and escalation of complex issues;