Jobs at Djinni

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We are currently continuing to develop actively and are recruiting for the following positions/positions HRM.

Our company is at the stage when there is a need for HR managers, we already have more than 100 people.

At this stage the team consists of 2 recruiters

At the moment we are in search of just such a specialist who has or had recent experience in building business processes from scratch just for a company of this size with further growth.

Responsibilities

• Employee onboarding and offboarding (documents, access, welcome procedures)
• Administration of HR systems (HRM, HRIS) and maintaining employee databases
• Managing and controlling access to corporate resources and tools
• Preparing and updating documents (job descriptions, instructions, regulations)
• Supporting internal HR processes (employee records, reporting, lists, birthdays, communications)
• Assisting managers and employees with day-to-day HR-related requests

Requirements

• Minimum 2 years of experience in HR (HR Generalist, HR Manager, HR Specialist)
• Understanding of core HR processes (onboarding, offboarding, document flow, HR systems)
• Experience with HRM or HRIS systems (a strong plus)
• High attention to detail, responsibility, and ability to work systematically with data
• Strong communication skills and service-oriented approach

We offer a unique opportunity to become one of the key top managers of our team

On our side full freedom (reasonable) and no bureaucracy, the opportunity to build a dream team.

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Data Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
 

Hybrid work: 2-3 days from office
Location: Warsaw

Key Responsibilities:

• Design, develop, and maintain ETL/ELT pipelines using Apache Airflow and AWS Glue.
• Build robust and scalable data architectures leveraging AWS services such as S3, Lambda, CloudWatch, Kinesis, and Redshift.
• Integrate real-time and batch data pipelines using Kafka and AWS streaming solutions.
• Ensure data quality, reliability, and performance through effective monitoring, debugging, and optimization.
• Collaborate with cross-functional teams to understand data requirements and deliver efficient solutions.
• Manage version control and collaborative workflows using Git.
• Implement infrastructure as code solutions with Terraform and Ansible to automate deployments.
• Establish CI/CD pipelines to streamline testing, deployment, and versioning processes.

• Document data models, workflows, and architecture to support transparency and scalability.

   

  Key Requirements:

• Core Languages:
  Proficient in SQL, Python, and PySpark.
• Framework Knowledge:
  Experience with Apache Airflow, AWS Glue, Kafka, and Redshift.
• Cloud & DevOps:
  Strong hands-on experience with the AWS stack (Lambda, S3, CloudWatch, SNS/SQS, Kinesis).
• Infrastructure Automation:
  Practical experience with Terraform and Ansible.
• Version Control & CI/CD:
  Skilled in Git and familiar with continuous integration and delivery pipelines.

• Debugging & Monitoring:
  Proven ability to maintain, monitor, and optimize ETL pipelines for performance and reliability.

   

  Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Engineering, or a related field.
• 4+ years of hands-on experience as a Data Engineer.
• Strong understanding of data modeling, warehousing, and distributed systems.
• Excellent English communication skills, both written and verbal.
   

We are looking for a Deep Learning Engineer with strong expertise in Computer Vision to join our R&D team.
You’ll work on developing, training, and optimizing deep learning models for image recognition, detection, segmentation, and generation tasks, contributing to innovative AI-powered solutions in production environments.

🔹 Responsibilities:

• Research, develop, and train deep learning models (focus on Computer Vision).
• Design and implement model architectures for classification, detection, segmentation, and tracking.
• Experiment with CNNs, detectors, and style transfer techniques.
• Prepare, clean, and label datasets; evaluate data sufficiency for ML tasks.
• Deploy trained models into production environments.
• Collaborate with AI, backend, and design teams to integrate models into real products.
• Regular reports preparation for key stakeholders.

🔹 Required knowledge and skills:

• 3+ years of experience in deep learning model development & research (Computer Vision).
• Deep understanding of CNNs and popular detector architectures.
• Strong theoretical knowledge of machine learning and deep learning.
• Hands-on experience with:
  Python, NumPy, Pandas, scikit-learn, OpenCV, Docker, PyTorch.
• Experience in classification, detection, segmentation, and tracking tasks.
• Experience deploying models into production.

• Experience with dataset labeling and understanding data sufficiency for ML tasks

   

🔹 Will be a plus:

• Experience with 3D image generation or CAD-based AI tasks.
• Experience with image generation models (GANs, diffusion, etc.).
• Familiarity with MLOps pipelines or cloud deployment (AWS, GCP).
• Publications or research in Computer Vision field.

🔹 Senior Python Developer (Backend) 

This is a great opportunity to work with a stable team, contribute directly to product development, and grow professionally while working with modern technologies

Responsibilities:

• Develop and maintain backend logic for web applications
• Build and integrate RESTful APIs
• Work with PostgreSQL, Redis, Celery, Channels
• Collaborate with frontend, QA, and product team
• Ensure code quality: unit and end-to-end tests, refactoring
• Manage tech team

Requirements:

• 5+ years of Python/Django experience
• Experience with GraphQL, Boto, Stripe, Push Notifications
• AWS (EC2, S3, RDS), Docker, GitHub Actions
• Unit and end-to-end testing, AI/ML experience is a plus
• English B2+

We Offer:

• Long-term cooperation with a stable team
• Flexible schedule and remote work opportunities
• Modern tech stack and well-defined processes

🛠 Recruitment Process:

1. Recruiter Interview
2. Test Task
3. Technical Interview
4. Offer

We are looking for a Senior Data Engineer to join our client’s internal IT organization. The team is lean and highly collaborative, working closely with a BI Developer (Qlik Sense, Tableau) and a Client Lead, while partnering with an external Israeli services provider. The role is hands-on, with a strong focus on Snowflake data models and AWS Glue pipelines, supporting mission-critical reporting and analytics.

You will maintain and enhance the existing data landscape, ensure smooth ETL/ELT operations, and support the client’s evolving analytics initiatives. Future responsibilities may include designing new datasets and supporting migration toward Power BI.

Responsibilities

• Data Modeling & Maintenance
• Enhance and optimize existing Snowflake data models.
  Ensure data structures support reporting needs (Qlik Sense, Tableau, and future Power BI).
• Pipeline Development & Operations
• Design, implement, and maintain ETL/ELT pipelines using AWS Glue and other AWS services.
  Manage ingestion from diverse sources (ERP, CRM/Salesforce, transactional DB replication, IoT/mobile app logs, Google Analytics, JSON/Parquet files).

Collaboration & Support

• Work closely with the BI Developer and Client Lead to translate requirements into scalable data solutions.
• Provide timely support for production issues, ensuring SLA-critical systems remain stable.
• Collaborate with external service partners when necessary.

Future Initiatives

• Contribute to new data design projects and upcoming Power BI migration.
• Participate in requirements discussions, documentation, and solution design.

Requirements

Must-Have Skills:

• 5+ years of experience as a Data Engineer or similar role.
• Strong expertise with Snowflake (data modeling, performance tuning, optimization).
• Hands-on experience with AWS Glue (ETL/ELT pipeline development).
• Proficiency in SQL and at least one programming language (Python preferred).
• Solid understanding of data integration from multiple sources (ERP, CRM, APIs, flat files, etc.).
• Experience troubleshooting and maintaining production pipelines.

Nice-to-Have Skills:

• Familiarity with Tableau, Qlik Sense, or Power BI.
• Exposure to Microsoft SQL Server and cross-cloud data flows (e.g., GCP-hosted systems).
• Knowledge of AWS ecosystem (S3, Lambda, Step Functions, IAM).
• Previous work with IoT or web/mobile analytics data.

Working Setup:

• Flexible working hours aligned with European time zones.
• No DevOps responsibilities (dedicated infra team in place).
• Support coverage: Must respond promptly to production issues as needed.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We’re looking for an experienced Embedded Linux Kernel Engineer to work on advanced timing and synchronization systems.

Our client designs microchips that help electronic devices operate in sync and keep precise timing. Their technology replaces traditional quartz components and is used in products like smartphones, cars, and telecom equipment.

Responsibilities:

• Develop and maintain Linux kernel drivers related to PHC, hardware timestamping, and PTP functionality.
• Implement and tune PTP profiles (IEEE 802.1AS, ITU-T G.8275.x) for high-accuracy time distribution.
• Work with PPS, SyncE, and NIC/FPGA hardware timestamps to ensure nanosecond-level synchronization.
• Extend and customize linuxptp or user-space synchronization daemons.
• Optimize real-time performance using PREEMPT_RT, IRQ pinning, and CPU isolation techniques.
• Collaborate with hardware, FPGA, and network teams to integrate time-critical systems.

Requirements:

• Strong experience with Linux kernel development (drivers, networking stack, timing subsystems).
• Solid understanding of Precision Time Protocol (PTP) and related technologies.
• Familiarity with network hardware, FPGA interfaces, and timestamping mechanisms.
• Experience in real-time Linux (PREEMPT_RT) environments.
• Proficiency in C and Linux debugging tools (trace, perf, ftrace, etc.).

Nice to have:

• Background in telecom, automotive, or industrial synchronization systems.
• Experience with custom timing hardware or FPGA-based timestamping.

We are offering:

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

RISK Inc.: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
 

We are looking for a Senior SEO Specialist to join our team.
 

Job Description:

• Development and implementation of an effective SEO strategy.
• Achieving and maintaining top Google rankings for websites.
• Creating content and link-building plans.
• Analysis of search results and competitors.
• Setting goals and achieving KPIs.
• Tracking and analyzing results, reporting.
• Budgeting according to KPIs, planning, and optimizing expenses.
• Researching and testing SEO hypotheses, as well as exploring new traffic sources.
   

Qualifications:

• At least 3 years of experience in the gambling industry in a related position.
• Experience working in UA; experience in EU is a plus.
• Proven track record of successfully promoting websites in gray niches over the past 3–6 months.
• Deep knowledge of search engine algorithms and ranking factors.
• Ability to make quick decisions and adapt websites to search engine changes.
• Solid understanding of website development principles and technical aspects.
• Experience dealing with filters, manual penalties, and domain blocks.
• Strong knowledge of technical aspects of on-page and off-page SEO optimization.
• Experience creating and setting specifications for content/development/analytics, as well as monitoring task execution.
   

Nice to have:

• Experience with WordPress at the level of site setup and launch.
• Experience coordinating work across different departments.
• Ability to dig deep and find answers.
• Understanding of the price-quality relationship regarding backlinks and domains.
• Experience with alternative or gray-hat SEO promotion methods.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Network Engineer

We invite a specialist with a strong understanding of Ethernet networks and networking equipment who can test it and sees their professional growth in this field to join us for long-term cooperation.

If you are a System Administrator who wants to grow as a specialist — you are our candidate!

Who we are and what we do

Larch Networks (larch-networks.com) has been on the market since 2009, with offices in Israel and Kyiv, where the main R&D center is located.

The company operates in two main directions — project-based and product-based.
Our core expertise lies in developing software and hardware for switches, networking equipment, and embedded systems.

Why we do it

Projects are the historical foundation and backbone of our company.
By working on diverse client projects, we continuously evolve technologically, stay on the cutting edge of networking innovations, and deliver high-quality engineering solutions.

How we work

We use the following tools and technologies:

• Redmine — Bug/Task Tracker
• GitLab — Version control and Continuous Integration
• TestRail — for test plan management
• Python-based systems — for automated testing
• Common sense and brains — for everything else 🙂

Required professional skills

• Experience and knowledge of networking (L2/L3 protocols, including VLAN, STP, IGMP, OSPF, BGP, ARP)

   

  Would be a plus:

• Experience configuring Cisco or other network equipment via CLI
• Experience working with Linux
• Experience configuring services (Syslog, RADIUS, Samba, etc.)
• Experience with Python (scapy, setuptools, regular expressions, pyexpect) or other scripting languages
• Previous experience as a System Administrator
• CCNA certification

English level Intermediate +

What’s important to us

Ability to learn, initiative, and responsibility for results.

What you’ll do in the project

• Test software for router management systems
• Prepare and execute test plans
• Perform manual testing
• Write automation scripts (mainly in Python)

Why is the position open?

Due to the stable growth of the company.
You’ll work closely with developers and the R&D group leader.

About our projects

We have several ongoing projects. The company has been operating for over 10 years and has successfully completed numerous projects.
Project durations range from a few months to several years.

Who you’ll work with

Technical leads and the department head are located in Kyiv.
Project Managers and the VP of R&D are in Israel.

Why join us

We have a friendly and professional team and adequate management.
Our projects are technically challenging and meaningful.
We collaborate with global leaders in the networking industry.
We value a healthy work-life balance — we know how to work efficiently and enjoy life.

We offer

• Competitive salary tied to USD
• Continuous learning and modern technologies
• Medical insurance after the probation period
• 24 paid vacation days
• Paid sick leave
• A human approach and great team spirit

• Flexible schedule:  remote work

   

Interview process

1️⃣ First stage: Online (HR + Technical Specialist)
2️⃣ Final stage: Online (HR + CTO)

💡 Decision is made quickly.

About the Company
We are a fast-growing company that runs several online platforms in information services and e-learning. Our main market is the U.S., and we are expanding into Europe and Asia. The company is 2 years old and has tripled in size this year.

About the Role

We’re looking for a Senior Front-End Web Developer with strong experience in modern front-end technologies — Astro, Svelte (via Astro Islands), and Tailwind CSS.

The first major project will be migrating our legacy Java/Spring/Pebble frontend, which is tightly coupled to backend code, to a new decoupled frontend architecture using Astro.

Main Tasks

• Migrate existing Java/Spring/Pebble templates and components to Astro.
• Build UIs using Tailwind CSS.
• Use Svelte for dynamic or interactive components within Astro Islands.
• Optimize page performance, caching, and SEO (Cloudflare, static site generation, etc.).
• Develop reusable UI components and maintain a consistent design system.
• Collaborate closely with designers (Figma) and backend developers.

Requirements

• 4+ years of experience in modern front-end development.
• Hands-on experience with Astro, Svelte, and Tailwind CSS.
• Understanding of static site generation and hybrid rendering concepts.
• Experience with front-end performance optimization and cross-browser compatibility.
• Able to work independently and deliver high-quality results.
• Fluent Ukrainian
• B2+ English.

🔹 About the Role

We’re looking for a Business Analyst to join our growing team and help bridge the gap between business needs and technical solutions. You’ll work closely with clients and development teams to collect, formalize, and communicate requirements, ensuring smooth delivery and alignment with business goals.

🔹 Responsibilities

• Translate business needs into clear, actionable technical requirements for the team
• Conduct sessions to clarify business problems, goals, and context
• Gather, analyze, and structure information via interviews, document review, observations, and data analysis
• Prepare business and functional requirements documentation

• Support tasks throughout their entire lifecycle — from requirement gathering to final acceptance

   

🔹 Required Skills

• Strong analytical thinking and ability to decompose complex business processes
• Excellent communication skills and experience working directly with clients
• Ability to write clear, testable requirements and acceptance criteria
• System thinking — ability to see dependencies between requirements and business goals

• English — B2

   

🔹 Nice to Have

• Experience in E-commerce domain
• Understanding of e-commerce processes: checkout, payments, shipping, inventory, order management, returns

Our Team

We are looking for a detail-oriented and people-focused Sr. HR Operations Specialist to support our Ukraine team. This role combines employment compliance expertise, HR operations management, and employee experience initiatives. You will ensure adherence to Ukrainian labor laws, handle HR processes and data, and contribute to building a supportive and engaging workplace environment.

What You Will Do

Employment Compliance & Documentation (employment in Ukraine)

• Run employment lifecycle processes (hiring, terminations, transfers, salary changes) in compliance with Ukrainian labor law, including preparing and signing all necessary documentation.
• Ensure compliance with labor laws regarding sick leave, vacation, absences, and working time documentation.
• Prepare and submit recurring and ad hoc reports to governmental authorities as required.
• Monitor Ukrainian labor legislation and employment requirements, providing timely updates to stakeholders.

• Provide official work certificates and employment-related documents to employees upon request.

   

HR Operations & Systems

• Oversee and maintain all personnel-related data in the HRIS, ensuring accurate employee profiles and records.
• Generate regular HR reports and analytics for stakeholders.
• Coordinate with the payroll team on salary, bonus, allowance, and contractor payments.
• Manage documentation and data changes related to employees and contractors.
• Own HR policies for Ukraine, ensuring they are clear, compliant, current, and people-centric.

Employee Experience

• Coordinate onboarding processes, including HRIS setup, NDA signing, and equipment arrangements.
• Support employees with HR and employment-related inquiries, providing guidance and ensuring a positive experience.
• Plan, organize, and deliver team events (team buildings, cultural celebrations, off-sites, and holiday parties) to strengthen engagement and foster a positive company culture.
• Manage and support employee benefits programs, including the English language learning initiative.
• Ensure timely communication of important updates and HR information to the Ukraine team.

Vendor Management

• Manage relationships with coworking providers and suppliers to ensure smooth service delivery and effective issue resolution.
• Coordinate logistics for events, including venue booking, catering, vendor negotiations, and budget management.
• Order merchandise and gifts for employees.

Your Qualifications

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• 3+ years of experience in HR operations, HR generalist, or employment compliance roles.
• Strong knowledge of Ukrainian labor law and practical experience applying it to employment processes.
• Proven ability to prepare and handle official HR and government reporting documents.
• Experience coordinating with payroll on salaries, bonuses, allowances, and contractor payments.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) for reporting, documentation, and collaboration.
• Experience using AI-powered tools (e.g., for document drafting, data analysis, or process automation) to improve HR efficiency.

Nice to Have

• Hands-on experience with HR Information System (preferably SuccessFactors) and accounting/payroll tools.
• Familiarity with vendor management and event logistics is a plus.

Why You’ll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique — and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We’re looking for an experienced Embedded Linux Kernel Engineer to work on advanced timing and synchronization systems.

Our client designs microchips that help electronic devices operate in sync and keep precise timing. Their technology replaces traditional quartz components and is used in products like smartphones, cars, and telecom equipment.

Responsibilities:

• Develop and maintain Linux kernel drivers related to PHC, hardware timestamping, and PTP functionality.
• Implement and tune PTP profiles (IEEE 802.1AS, ITU-T G.8275.x) for high-accuracy time distribution.
• Work with PPS, SyncE, and NIC/FPGA hardware timestamps to ensure nanosecond-level synchronization.
• Extend and customize linuxptp or user-space synchronization daemons.
• Optimize real-time performance using PREEMPT_RT, IRQ pinning, and CPU isolation techniques.
• Collaborate with hardware, FPGA, and network teams to integrate time-critical systems.

Requirements:

• Strong experience with Linux kernel development (drivers, networking stack, timing subsystems).
• Solid understanding of Precision Time Protocol (PTP) and related technologies.
• Familiarity with network hardware, FPGA interfaces, and timestamping mechanisms.
• Experience in real-time Linux (PREEMPT_RT) environments.
• Proficiency in C and Linux debugging tools (trace, perf, ftrace, etc.).

Nice to have:

• Background in telecom, automotive, or industrial synchronization systems.
• Experience with custom timing hardware or FPGA-based timestamping.

We are offering:

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

We’re looking for a Marketing Manager with hands-on experience in managing performance campaigns and direct communication with clients.

 If you’re passionate about growth marketing, enjoy building strong client relationships, and have excellent English communication skills — we’d love to meet you.

Requirements:

• 2–3 years of proven experience in digital marketing, preferably in performance or growth-oriented roles.
• Strong hands-on experience with Google Ads (Search, Display, Remarketing) and Meta Ads (Facebook, Instagram).
• Solid understanding of conversion tracking, event setup, and analytics via GA4 + Google Tag Manager.
• Knowledge of SEO fundamentals (technical and content-related).
• Experience with CRM systems (Active Collab, HubSpot, or similar).
• Strong analytical and problem-solving skills.
• Excellent English communication skills (B2 level or higher).
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Proactive, data-driven, and results-oriented approach.

Responsibilities:

• Develop and execute comprehensive digital marketing strategies across Google Ads, Meta Ads, SEO, and email campaigns.
• Launch, monitor, and optimize paid advertising campaigns with a focus on performance, ROI, and conversion goals.
• Oversee end-to-end project management, including timelines, task coordination, and cross-functional team collaboration.
• Serve as the main point of contact for clients: manage approvals, deliver performance reports, and gather actionable feedback.
• Set up and manage Google Tag Manager, including custom event tracking, DataLayer configuration, and GA4 integration.
• Analyze campaign and website performance data to generate actionable insights and drive continuous improvement.
• Collaborate closely with designers, copywriters, SEO specialists, and developers to deliver cohesive, high-performing marketing assets.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

JOB ACCOUNTABILITIES
•Reach out to customer leads through cold calling, emails, video presentations 
•Сreate successful sales funnels to achieve personal and department’s sales targets
•Pre-sales and post-sales assistance to the clients
•Timely processing of leads on Company’s platform
•Track all sales activities in Company’s CRM and keep current by updating account information regularly
•Establish, develop and maintain positive business and customer relationships

QUALIFICATIONS, EXPERIENCE AND SKILLS
•Minimum 1 year of proven work experience in sales of IT products (API integrations, subscriptions, web integrations, etc)
•Minimum B2 level of written and spoken English
•Familiarity with BRM and CRM practices 
•Excellent selling, negotiation and communication skills
•Prioritizing, time management and organizational skills
•Problem-solving aptitude
•Ability to clearly and concisely present both written and/or oral information
•Ability to work with different cultures and to manage cross functional interfaces

We only consider candidates located in Ukraine, primarily from Odessa

At Promova, we’re redefining language education to make it accessible, personal, and effective for today’s fast-paced world. Our growing team of 150+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners-reaching every country except aggressor states (yes, even Antarctica).

We blend AI-driven innovation with human expertise to create tools that help people speak with confidence, embrace new cultures, and truly belong in any language. As part of our team, you’ll make a real impact, work in an environment built on care, quality, and creativity, and grow alongside a community that values progress.

With flexible work options, comprehensive benefits, and endless growth opportunities, Promova is more than a workplace — it’s a movement!

We are looking for a Customer Care Specialist to join our dynamic team. In this role, you’ll handle complex customer queries, ensuring top-notch support and seamless issue resolution while collaborating with multiple teams across the company. Your work will directly impact customer satisfaction and the efficiency of our support operations.

YOUR AREA OF IMPACT:

• Handle escalated support requests that require in-depth analysis of technical, financial, or organizational issues.
• Coordinate case resolution by engaging the appropriate teams (CRM, Product, Tech, Finance, etc.).
• Validate AI automation and FAQ solutions together with the QC specialist to ensure accuracy.
• Document non-standard cases and create playbooks/algorithms for recurring issues.
• Provide feedback to improve 1st line agent training.
• Ensure timely closure of escalations in Zendesk and adherence to SLAs.
   

ABOUT YOU:

• You have at least 1 year of experience in Customer Support (preferably in SaaS, EdTech, FinTech or E-com).
• Strong written English (C1+).
• Experience with Zendesk, Intercom, or Freshdesk.
• Knowledge of billing request types, payment systems, chargebacks, and Visa/Mastercard requirements.
• Basic understanding of fraud and risk management in payments.
• Systematic and detail-oriented, able to explain complex issues clearly.
• Calm under pressure and able to handle conflict cases professionally.
• Team player who thrives in cross-functional collaboration.
   

WHAT WE OFFER:

• Work with challenging, non-routine cases that require analytical thinking and decision-making.
• Collaborate with Finance, Product, Tech, and CRM teams, gaining broad insight into business processes.
• Opportunities for career growth: horizontally into Customer Care Ops (automation and process optimization), or vertically to Team Lead/QC roles.
• Join a supportive and driven team where your input directly improves customer experience.

CORPORATE BENEFITS:

🎓Growth — offered to help develop your skills, advance your career, and reach your full potential: сompensation for additional training at external events and seminars; access to a large electronic library; paid online courses and conferences; Promova English Group; English Classes; Promova Speaking Club and access to Promova Premium.

🧘🏼Wellbeing — offered to support your overall health, happiness, and resilience: work remotely from any safe location worldwide; flexible work schedule; 20 paid vacation days per year; an unlimited number of sick days medical insurance coverage; mental health support; power station reimbursement; employee discounts and special benefits for remote employees.

🏄🏼‍♂️Fun&Activities — offered to foster informal communication and strengthen social connections among teammates: remote team compensation for gathering and team-building episodes.

INTERVIEW PROCESS:

• Pre-screen with Recruiter (45 minutes)
• Test task
• Interview with Customer Care Lead (1 hour)

• Bar-raising (1 hour)

   

If you’re ready to help reimagine language learning for today’s world, let’s do it together!