Jobs at Djinni

We are looking for an experienced Director of SEO, AEO, and GEO to lead the development and execution of organic search strategies for our US-based clients.

This role combines traditional SEO leadership with emerging approaches to Answer Engine Optimization and Generative Engine Optimization. The Director will oversee technical, on-page, off-page, content, and local SEO initiatives while helping clients improve their visibility across traditional search results, Google AI Overviews, and generative AI platforms.

The ideal candidate is a strategic leader who can translate business goals into measurable SEO plans, guide cross-functional teams, and clearly communicate recommendations and results to clients and internal stakeholders.

Key Responsibilities

• Define and lead SEO strategies aligned with client business goals, target markets, and growth priorities.
• Oversee technical, on-page, off-page, content, and local SEO initiatives across multiple client accounts.
• Establish priorities, performance goals, workflows, and KPIs for SEO projects.
• Lead and mentor SEO team members while coordinating work across content, development, digital PR, social media, and other marketing functions.
• Review SEO campaigns and adjust strategies based on rankings, organic traffic, conversions, leads, and other performance data.
• Oversee technical SEO, including crawlability, indexation, website architecture, Core Web Vitals, structured data, and mobile performance.
• Guide keyword research, content architecture, semantic SEO, entity optimization, internal linking, and E-E-A-T initiatives.
• Develop strategies to improve local search and Google Business Profile performance for service-based businesses targeting US cities and service areas.
• Expand organic visibility through AEO and GEO strategies focused on AI Overviews, answer engines, and platforms such as ChatGPT, Gemini, Claude, and Perplexity.
• Monitor brand visibility, citations, recommendation frequency, and sentiment across AI-powered search platforms.
• Collaborate with internal teams, clients, vendors, consultants, and agencies to ensure that SEO recommendations are implemented correctly.
• Monitor search industry developments, Google algorithm updates, AI search behavior, and new optimization opportunities.

• Present strategies, performance results, and recommendations clearly to technical and non-technical stakeholders.

   

Qualifications

• 7+ years of SEO experience, including experience developing and executing successful organic search strategies.
• Previous experience leading SEO projects, teams, or cross-functional initiatives.
• Strong expertise in technical SEO, on-page and off-page optimization, content strategy, and local SEO.
• Experience working with US-based companies or websites targeting the US market.
• Understanding of AEO and GEO, including how AI-powered search platforms retrieve, summarize, cite, and recommend online content.
• Proficiency with Google Analytics 4, Google Search Console, Semrush, Ahrefs, and other relevant SEO tools.
• Strong analytical skills and the ability to translate data into clear priorities and actionable recommendations.
• Solid understanding of website architecture, HTML, CSS, JavaScript, structured data, and Core Web Vitals as they relate to SEO.
• Experience collaborating with content, development, marketing, digital PR, and client service teams.
• Strong leadership, project management, and problem-solving skills.
• Advanced or fluent English, with the ability to communicate confidently in writing, during internal discussions, and in client meetings.
• Bachelor’s degree in Marketing, Business, Communications, Information Technology, or a related field is preferred but not required.
• Relevant SEO, Google Analytics, HubSpot, or other digital marketing certifications are a plus.

Wow-How Studio is an international creative production studio specializing in animation and visual content. We create 2D/3D animation, motion design, video, CGI, and other digital content for international clients. Our in-house creative team works on projects end-to-end — from concept development to production and final delivery.

We are looking for a Producer who will take ownership of client projects from kick-off to final delivery, coordinate the creative team, and make sure the production process runs smoothly.

What you’ll do

Project delivery

• Own projects end-to-end, from kick-off to final delivery
• Plan and maintain project timelines, milestones, resources, and priorities
• Coordinate several projects simultaneously and keep them moving according to plan
• Monitor deadlines, scope, revision rounds, hours, and budgets
• Anticipate risks and blockers, communicate them early, and find solutions

• Keep project documentation, schedules, and statuses accurate and easy for the team to follow

   

Client communication

• Communicate with international clients via email and calls throughout the project
• Keep clients informed about progress, decisions, risks, and next steps
• Collect, clarify, and structure client feedback and turn it into clear, actionable direction for the creative team
• Make sure all necessary materials, references, feedback, and approvals arrive on time
• Handle conversations around timelines, feedback, scope, revisions, and expectations confidently and constructively
• Understand each client’s workflow, preferences, stakeholders, and approval process

• Identify new client needs and potential opportunities

   

Team & creative quality

• Prepare clear briefs for artists, designers, animators, and other creative specialists
• Make sure everyone understands their responsibilities, priorities, and deadlines
• Coordinate resources and help balance workloads across projects
• Review work internally before it reaches the client and maintain the quality bar throughout production

• Make sure the final delivery meets both the brief and Wow-How standards

   

Scoping & estimation

• Participate in scoping and estimating new projects together with Sales and Production teams
• Help define project requirements, timelines, resources, and scope
   

What we’re looking for

• Experience in project management, production, coordination, account/project management, or a similar role
• Experience managing several projects simultaneously
• Experience working with international clients
• Strong organizational and communication skills
• Flexibility and ability to adapt when priorities or project requirements change
• Ability to prioritize, solve problems, and work independently
• Strong ownership and attention to detail

• English — B2+, with confidence in written communication and client calls

   

2+ years of experience is a guideline, not a strict requirement. We’re open to candidates with less experience if they have strong relevant skills and potential.

It would be a plus

• Experience in a creative, digital, marketing, video, or production agency
• Previous experience as a Producer or Creative Producer
• Experience working with designers, artists, animators, or other creative teams
• Understanding of animation, motion design, 2D/3D, video, or CGI production

• Experience managing creative projects from concept to final delivery

   

What we offer

• Full-time position
• International clients and creative projects
• Collaboration with an experienced production and creative team
• Opportunity to grow in project management and creative production
• Increasing level of project ownership as you grow in the role

Our partner - productive company in security domain is looking for

C++ Engineer 

Job Requirements

We are seeking a talented C++ developer to join our team. 

Minimum Qualifications:

• C++11 або С++14 або С++17, (stl, boost, curl), Multithreading, REST API, JSON, Microsoft Graph API (Oauth2)

Preferred Qualifications:

• Microsoft Azure (AD, AP registration)
   

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.
 

We are looking for a Finance Manager with a strong analytical background to take ownership of PSP operations, financial reconciliation, balance management, and financial data accuracy.
 

This role combines finance, payment operations, and data analytics. You will work with large volumes of financial data, monitor balances across payment providers, investigate discrepancies, and improve reconciliation processes through advanced Google Sheets formulas and automation.
 

If you enjoy working with numbers, solving complex financial issues, and making financial processes more efficient, this role could be a great fit.
 

Responsibilities

• Perform daily PSP and project reconciliations, ensuring the accuracy and completeness of financial data.
• Review and reconcile PSP statements, monitor balances, and investigate discrepancies.
• Calculate FX losses and analyze differences arising from currency exchange operations.
• Reconcile partner payments, including marketing-related transactions.
• Manage balance transfers between PSPs and ensure sufficient funds for ongoing operations.
• Analyze financial data to identify anomalies, trends, and potential risks.
• Investigate the root causes of discrepancies and ensure their timely resolution.
• Develop and optimize Google Sheets formulas for financial calculations, reconciliation, and reporting.
• Automate repetitive workflows and optimize spreadsheet performance when working with large datasets.
• Maintain existing Google Apps Script automations for data imports and spreadsheet management.
• Participate in the migration to Odoo and help configure financial accounts, templates, and methods.
• Participate in scheduled weekend on-call rotations to monitor balances and handle urgent financial operations.
   

Requirements

• Previous experience as a Financial Analyst, Finance Manager, Business Analyst, or in a similar analytical finance role.
• Understanding of PSP operations, payment processing, and financial reconciliation.
• Advanced Google Sheets or Excel skills, including complex formulas such as QUERY, FILTER, INDEX, MATCH, LOOKUP, and ARRAYFORMULA.
• Ability to optimize formulas and work efficiently with large datasets.
• Basic knowledge of Google Apps Script and the ability to maintain existing scripts.
• Strong analytical and problem-solving skills, with the ability to identify discrepancies and determine their root causes.
• Understanding of FX operations and multi-currency transactions.
• High attention to detail and commitment to financial data accuracy.
• Ability to work independently, manage priorities, and meet daily deadlines.
• Willingness to participate in scheduled weekend on-call rotations.
   

Nice to Have

• Experience working with multiple PSPs or payment service providers.
• Background in iGaming, fintech, payment processing, e-commerce, or other high-volume transaction environments.
• Experience with Odoo or other ERP systems.
• Experience with Odoo implementation or migration.
• Knowledge of Power BI, Looker Studio, or other business intelligence tools.
• Understanding of accounting processes, financial controls, and management reporting.
   

What We Offer

• Fully remote work.
• Competitive salary based on your experience and professional skills.
• Paid vacation and sick leave.
• Professional onboarding and ongoing team support.
• Career growth and professional development opportunities.
• Access to consultations with a corporate psychologist.
• Various internal team activities and employee initiatives.
   

Ready to Take the Next Step?

Join a team where your analytical skills and attention to detail can make a real impact. Take ownership of financial processes, solve complex challenges, and contribute to improving and automating financial operations.

If you enjoy working with data, finding solutions, and turning analytical insights into practical improvements, we would be happy to hear from you!

We’re an international affiliate team in the financial vertical, working with Spain and LATAM and actively growing our YouTube Ads direction. We’re looking for an experienced Media Buyer who knows video advertising, tests hypotheses and scales what actually brings results.

⚠️ Important: we need a specialist in YouTube Ads specifically. If your main experience is Google Search or App Campaigns, this role isn’t a fit.

What you’ll do:

• Launch and scale Google Ads campaigns with a focus on YouTube
• Test video creatives, audiences and ad funnels
• Write briefs for video production: hooks, structure, retention
• Work with designers and editors on creatives
• Analyze results, optimize spend and find growth points
• Work with ad accounts, Keitaro, CRM and postbacks
• Help develop the YouTube direction and expand to new geos

What we need:

• 3+ years in media buying, hands-on with Google Ads
• Proven experience with YouTube Ads: In-Stream, Demand Gen and other video formats
• Ability to run campaigns independently with budgets of $1,000+/day
• Experience in finance or other competitive performance verticals
• Confident with CPM, CPV, VTR, CTR, CPC, CPL, CPA and ROMI
• Experience with Keitaro, postbacks and conversion tracking
• Understanding of Google Ads requirements for financial services ads and landing pages

Nice to have:

• Forex, Trading or Crypto experience
• Campaigns for Spain and LATAM
• Knowledge of Google Ads verification procedures

What we offer:

• Transparent pay: % of net profit on an agreed scale plus a guaranteed minimum
• Income that grows with your results and the scale of the direction
• Budgets for testing and scaling winning campaigns
• Production for your briefs: actors, shoots, designers and editors
• Real influence on how the direction develops
• 100% remote, full-time

If you know YouTube Ads well, work confidently with numbers and creatives, and want to build this direction with us, we’d love to hear from you!

We’re an e-commerce company running several online stores and DTC brands, mainly in skincare, beauty and apparel.
 

We’re looking for an AI Video Creator to join our team full-time and produce video ads for Meta and TikTok. You’ll work on real briefs for our products, from script to final edit, and see how your creatives perform with real data.
 

What you’ll do:

• Create AI video ads for our products: UGC-style creatives, product videos, brand stories
• Produce Pixar-style 3D animated videos
• Build AI avatars and characters that stay consistent across multiple videos, with lip-synced voiceovers
• Recreate reference Reels and TikToks, matching motion, camera and timing
• Edit short-form vertical content with strong hooks, pacing and subtitles
   

What we offer:

• Full-time remote position, long-term collaboration
• Access to all the AI tools and subscriptions needed for the work
• Real performance data on your creatives
• Written communication: spoken English is not required
   

Hiring process: a short written questionnaire, a one-week paid trial, then a monthly offer based on the results. 

We want to start as soon as possible.

We are building a sports booking platform that connects sports clubs, trainers and studios with people looking for sports activities.

Our platform helps sports businesses manage their services, schedules, customers and bookings, while allowing users to easily discover and book sports activities.

We are an early-stage startup looking for a creative, proactive and technology-minded marketer who can help us grow our platform, attract users and sports partners, and make our product more visible.

What You Will Do

• Create marketing strategies: Find creative and unconventional ways to promote our platform and attract sports clubs and users.
• Produce engaging content: Develop ideas, film and edit short promotional videos, create social media content and advertising materials.
• Launch advertising campaigns: Plan, execute and optimize campaigns on Meta, Google, TikTok and other relevant channels.
• Explore growth opportunities: Research competitors, trends, communities, influencers, partnerships and new acquisition channels.
• Improve our product: Explore our application in depth, identify usability issues and propose improvements based on research and user feedback.
• Experiment and analyze: Test different marketing approaches, measure results and continuously improve what works.

• Take initiative: Independently generate ideas, propose campaigns and turn them into real experiments.

   

Who We Are Looking For

• A creative thinker who enjoys generating ideas and bringing them to life.
• Someone proactive, independent and comfortable working in an early-stage startup.
• Experience in digital marketing, growth marketing, content creation or similar fields.
• Ability to create and edit engaging short-form video content.
• Familiarity with social media advertising platforms and campaign management.
• Strong digital skills and curiosity about technology, applications and user experience.
• An analytical mindset — someone who wants to understand why something works or doesn't.
• Someone who can research a product, identify opportunities and suggest practical improvements.
• Strong communication and organizational skills.

Experience with sports, fitness, mobile applications, SaaS or startups is a plus, but not required.

What Makes This Role Different

We are not looking for someone who simply posts on social media or follows a predefined marketing plan.

We want someone who asks questions like:

• How can we make our app stand out?
• What creative campaign could attract our first 1,000 users?
• How can we convince sports clubs to join the platform?
• What would make people share our app with their friends?
• Why do users leave the app without booking?
• What could we improve in the product to make it easier to use?
• What marketing ideas can we test with a small budget?

You will work directly with the founders and product team, with the freedom to experiment, influence the product and help shape our growth strategy.

Why Join Us?

• Opportunity to help build a new sports technology platform from an early stage.
• Freedom to propose ideas and execute creative experiments.
• Direct influence on marketing strategy, user growth and product development.
• Close collaboration with founders and developers.
• A dynamic environment with room to grow professionally.

If you enjoy creativity, digital marketing, technology and building something from zero, we'd love to hear from you.

To apply, send us your CV, portfolio or examples of campaigns and creative projects you've worked on. We're particularly interested in seeing what you've actually created.

We are building a distributed GPU-compute marketplace. Buyers launch GPU workloads and inference deployments. Provider nodes run workloads through a Go control plane and a Linux-based Rust agent.

We are hiring a Senior Go Backend Engineer to own correctness-critical backend systems: job lifecycle, placement, billing, provider operations, and API contracts.

You will work directly with the CTO on a system where transactional correctness matters. A duplicate request, failed worker, agent restart, or incomplete usage record must not create free compute, double-charge a buyer, or release a GPU while work is still running.

What you will own

- Go services and APIs for buyers, providers, operators, and agents.

- PostgreSQL data models, migrations, transactions, locking, and query performance.

- Job lifecycle and placement across GPU provider nodes.

- Prepaid billing, reservations, settlement, refunds, reconciliation, and audit records.

- Background workers, idempotent retries, and recovery after partial failure.

- Secure agent APIs using mTLS and signed short-lived credentials.

- Tests that prove correctness under retries, concurrent requests, and failure cases.

- Clear API contracts, OpenAPI documentation, metrics, and operational diagnostics.

Our stack

- Go backend services.

- PostgreSQL, Redis, NATS, and JetStream.

- Rust agent on Linux GPU hosts.

- Kubernetes, Prometheus, Grafana, and GCP.

- Next.js frontend.

What we need

- 5+ years of backend engineering experience.

- Strong production Go experience.

- Strong PostgreSQL experience, including transactions, indexes, migrations, and query analysis.

- Experience building distributed or event-driven systems.

- Experience designing idempotent APIs and handling retries or partial failures.

- Strong testing discipline, including integration tests.

- Experience with Redis, message queues, or NATS.

- Ability to reason clearly about correctness, security, and money movement.

- Clear written communication and ownership from design through production support.

Nice to have

- Payments, billing, ledger, marketplace, fintech, or accounting-system experience.

- Kubernetes, GCP, and production observability experience.

- mTLS, cryptography, signed credentials, or security-sensitive APIs.

- Rust, Linux, GPU infrastructure, or distributed-systems operations.

This is a hands-on senior role. You will ship production Go code, review critical changes, investigate failures, and improve the system so that it stays correct under real production conditions.

We are building a distributed GPU-compute marketplace. Buyers launch GPU workloads and inference deployments. Provider nodes run those workloads through a Go control plane and a Linux-based Rust agent.

We are hiring a senior Site Reliability Engineer to own production reliability as we move from validated paid-path drills to operating a real production fleet.

You will work directly with the CTO and will have broad ownership of production operations, deployment safety, observability, and incident response.

What you will own:

- Production deployments, rollback plans, and safe database migrations.

- Monitoring, alerting, dashboards, and operational runbooks.

- Incident response, post-incident analysis, and permanent reliability improvements.

- Infrastructure as code, secrets management, access controls, backups, and recovery drills.

- Reliability of the backend, workers, gateway, databases, and provider-node fleet.

- Fleet installation and validation for GPU providers.

- Capacity, availability, and cost visibility for production infrastructure.

- Engineering automation that removes recurring operational work.

Our stack

- Go backend services.

- Rust agent running on Linux GPU hosts.

- PostgreSQL, Redis, NATS and JetStream.

- Kubernetes, containers, gVisor, Prometheus, Grafana, and Alertmanager.

- Terraform and Ansible.

- GCP and bare-metal GPU infrastructure.

What we need

- 6+ years operating production infrastructure or distributed systems.

- Strong Linux and networking troubleshooting skills.

- Production Kubernetes experience.

- Experience with Terraform or another infrastructure-as-code system.

- Experience with Prometheus, Grafana, logs, alerting, and incident response.

- Experience operating PostgreSQL, Redis, queues, or other stateful production systems.

- Strong scripting or programming ability in Go, Python, or Bash.

- A track record of building reliable systems, not only responding to tickets.

- Clear written communication and comfort owning an incident from detection through prevention.

Nice to have

- GCP or another major cloud platform.

- Bare-metal, GPU, NVIDIA, or high-performance-compute operations.

- mTLS, secrets management, security hardening, or compliance work.

- Experience with Rust services or agents.

- Experience supporting a paid, multi-tenant product.

This is a hands-on senior role. You will write automation, improve production systems, participate in on-call, and help shape how our company operates as it grows.

About the Role

LiftIQ is looking for a Senior Analytics Engineer / BI Product Engineer to build the
reporting and analytics products our teams use to run the business.
This is not a traditional BI role where stakeholders provide specifications and you simply
build dashboards. We need someone who can understand the underlying business
problem, determine what users actually need, and turn ambiguous requests into accurate,
actionable analytics.

Often, the best solution will be different from what was originally requested. You should be
comfortable challenging requirements, identifying insights users did not know to ask for,
and designing reports that help people make decisions—not simply giving them more data.
This is also a highly technical full-stack analytics role that blends analytics engineering
with BI product engineering. You will work across BigQuery, dbt, TypeScript, Next.js, and
React, using Claude Code extensively to accelerate development.

Data correctness is critical. Wrong numbers are worse than crashes.
You will own the accuracy, reliability, and usability of LiftIQ’s reporting products
end‑to‑end—from data modeling and metric definitions to dashboard experience and
permissions.

What You’ll Do
• Work directly with stakeholders to understand business questions and translate
them into useful analytics products.
• Design metrics, reports, dashboards, and visualizations that surface actionable
insights.
• Write sophisticated BigQuery SQL and build/extend dbt models,data marts and
dimensional models (facts, dimensions, semantic layers)
• Reconcile reporting against source systems and investigate data discrepancies.
• Build dashboards end-to-end across the data layer, semantic layer, application
layer, permissions, and automated tests.
• Use Claude Code heavily while maintaining ownership of the underlying
architecture, logic, and data correctness.
• Protect sensitive financial and compensation data through rigorous server-side
access controls.
• Write automated tests for metrics, business rules, and permissions.
• Document business logic, metric definitions, and data models to ensure clarity and
consistency across teams
What We’re Looking For

• Essential
  Exceptional SQL skills
• Deep experience with analytical SQL, including complex joins, window functions,
• attribution, aggregation, data grain, reconciliation, and performance. BigQuery experience
• is strongly preferred.
• Strong analytical and business judgment
• You can understand what decision a stakeholder is trying to make, determine which
• metrics matter, and design something more useful than simply fulfilling the original
• request.
• Strong requirements-gathering skills
• You are comfortable working directly with business users, asking the right questions,
• understanding unfamiliar processes, and turning ambiguity into a clear solution.
• dbt experience
• Experience using dbt in a high-scale production data environment. Experience with
• dimensional modeling, semantic layers, and metric governance.
• Data skepticism
• You instinctively validate, reconcile, spot-check, and investigate. You should be
• uncomfortable shipping a number you cannot explain.
• Testing discipline
• Experience building testable analytics logic and automated tests for metrics and business
• rules. Experience with version control, PR hygiene, and modular analytics engineering
• practices.

• English: strong working proficiency (B2+), with the ability to communicate directly with business stakeholders and gather requirements.

   

Nice to Have
• Performance or affiliate marketing experience, including CPL, CPA, EPC, ROAS, and
media-buying economics
• Experience with platforms such as Everflow, Ringba, RedTrack, Voluum,
LeadProsper, or HubSpot
• GCP / Cloud Run / Cloud Scheduler / Cloud Build
• Python ETL and API integrations
• Payroll or commission systems experience
• Claude API or other LLM application development
• Interactive data visualization
• Playwright / E2E testing
Tech Stack
Data: BigQuery, dbt, Python ETL, Google Sheets
Application: Next.js 14, TypeScript, React, Tailwind, NextAuth, Neon Postgres
AI: Claude Code, Claude API
Testing: Vitest
Infrastructure: GCP, Cloud Run, Cloud Scheduler, Cloud Build, Docker
What Success Looks Like
A strong person in this role becomes someone the business brings problems, not
dashboard specifications.
If someone says, “I need to understand why this buyer’s margins dropped,” you should be
able to understand the business context, interrogate the data, identify the relevant metrics
and potential causes, and build something that makes the answer clear.

You should be equally comfortable debugging a subtle SQL grain issue, talking with a
stakeholder about how their business works, and using Claude Code to turn the resulting
solution into a production dashboard.

This is a full-stack analytics role, but the hardest part of the job is data correctness,
modeling discipline, and analytical judgment—not frontend development.
Success also means stakeholders trust your numbers without hesitation, dashboards
become decision tools rather than data dumps, and metric definitions remain consistent
across teams.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are looking for a talented Product Designer with strong wireframing skills and the ability to structure complex product logic into clear, usable experiences. This role is particularly suited for someone who enjoys working with data-heavy, multi-layered SaaS platforms and translating complexity into intuitive interaction models. 

The designer will work in close collaboration with senior designers, Product, and Engineering as part of a shared design process, contributing to solution development, refining user flows, and ensuring consistency across the product. The role is not limited to execution - it requires analytical thinking, ownership of UX structure, and active participation in shaping scalable solutions. 

Key Requirements  

• Strong experience in wireframing, interaction design, and information architecture 
• Proven ability to work with complex, data-heavy SaaS systems or applications 
• Preferably experience in B2B products, where workflows and operational logic are critical 
• Ability to translate ambiguous or technical requirements into structured UX solutions 
• Comfortable working within an established design framework while contributing improvements 
• Strong collaboration skills across Product, Design, and Engineering 
• Detail-oriented with a focus on usability, clarity, and scalability rather than purely visual output 
• Working hours 10 am - 6 pm CET time (11 am - 7pm Kyiv), Mon-Fri

Collaboration & Contribution 

This role contributes to the team by supporting and strengthening the overall design delivery - developing wireframes, validating structural decisions, and helping scale consistent patterns across the product ecosystem. The designer will partner with senior team members to ensure alignment, while bringing their own expertise and problem-solving approach to day-to-day work. 

Focus Areas 

• Structuring complex features into clear user flows and layouts 
• Supporting redesign and product evolution initiatives 
• Ensuring UX consistency across modules and touchpoints 
• Contributing to the development and application of the design system 
• Helping translate business and technical needs into usable product experiences 

If you enjoy communicating with people, sales, and working towards results, this opportunity might be a great fit for you.
 

We are looking for a Sales Manager to communicate with potential clients by phone, guide them through the sales process, and directly influence their results.
 

What you’ll do:

• Communicate with potential clients via phone;
• Work with a warm customer database;
• Identify customer needs and present relevant products;
• Guide clients through the sales process and increase conversion;
• Handle objections and find the right approach to each client;
• Achieve individual KPIs and sales targets;
• Maintain accurate customer information in internal systems.
   

What we’re looking for:

• At least 6 months of experience in Sales;
• Experience in B2C sales will be a plus;
• Understanding of the sales process;
• Strong communication and negotiation skills;
• Ability to handle objections and focus on results;
• Comfortable working with KPIs and sales targets;
• Fluent Ukrainian and Russian;
• English will be an advantage;
• Motivation to learn, grow, and develop in Sales.
   

What we offer:

• Fully remote work;
• Competitive fixed salary + performance-based bonuses;
• Paid vacation and sick leave;
• A birthday gift;
• Professional onboarding and training;
• Career growth opportunities;
• Access to consultations with a corporate psychologist;
• Various internal activities and initiatives for employees;
• A supportive team and transparent communication.
   

If you enjoy sales, phone communication, and working towards ambitious goals, we’d be happy to meet you!

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.

At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?

● You’re naturally curious, calm under pressure, and energized by helping others.

● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.

● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing

● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues

● Document common questions and help keep our internal knowledge base tidy and up-to-date

● Collaborate closely with senior support leads to refine workflows, templates, and FAQs

● Track key metrics (response time, CSAT) and share insights with the team

● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring

● A genuine desire to help people and represent a mission-driven brand with empathy

● Strong written English and fluent Russian

● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one

● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP

● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us

Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.

As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care

● A personalized welcome kit full of True Sea Moss goodies

● Sports reimbursement to keep your body as nourished as your mind

● Extra vacation days on top of local holidays

● Monthly coaching sessions to accelerate your professional growth

● Corporate English classes if you’d like even sharper language skills

● WHOOP membership for holistic health insights

● Coworking stipend so you can choose your perfect workspace

● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.

Let’s grow something true together.