Jobs

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a talented and motivated Junior Pentester who will join our security team to work on penetration testing and vulnerability/cloud security assessment projects.

We expect a short motivation letter where you can explain your skills, achievements and motivation.

Required skills

- Solid non-commercial cybersecurity experience, such as HTB/THM

- Junior-level cybersecurity certifications would be a plus.

- Comfortable with basic application security testing and common vulnerabilities (like OWASP Top 10, CWE Top 25) and cybersecurity fundamentals

- Strong basic IT skills: Linux, networking (TCP/IP, DNS, HTTP etc.)

- Some experience in scripting/coding languages, such as Java, JS, Python, Shell, etc.

- Strong drive to learn and develop cybersecurity skills

- Technical English (Intermediate)

We offer

- Good salary + bonus system

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Support in obtaining professional certifications, such as BSCP, OSCP, eWPTX, cloud certifications, etc.

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Execute penetration tests and security assessments as part of a team, including internal/external networks, web and mobile applications, Windows and Linux environments, cloud architectures, IoT devices, and more

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Conduct security research

The project focuses on the development of a software solution for cash collection and cash-in-transit operations. The system is designed to support daily activities of cash collectors and related operational teams, helping them perform their tasks efficiently, securely, and in a controlled manner.

The software covers key operational workflows such as route execution, task tracking, status reporting, and interaction with centralized back-office systems. It aims to improve operational transparency, accuracy of data, and overall process efficiency while meeting high requirements for reliability and security.

The project involves collaboration between development, QA, DevOps, and product roles and is built as a long-term solution that evolves based on operational needs, regulatory requirements, and scalability demands.

Requirements:

• 0–1 year of experience in technical writing, documentation, or related fields (including academic, internship, or personal projects)
• Strong written communication skills with the ability to explain complex topics in a clear and structured way
• Good analytical skills and attention to detail
• Basic understanding of software development concepts and terminology
• Ability to learn new technologies and domains quickly
• Proactive attitude and willingness to improve writing and technical skills
• Good time-management and prioritization skills
• Ability to work collaboratively with engineers, QA, and product stakeholders
• At least upper-intermediate level of English (written and spoken)
   

Job responsibilities:

• Assisting in creating and maintaining technical documentation
• Editing, structuring, and improving existing documentation for clarity and consistency
• Working with engineers and other stakeholders to gather information and clarify technical details
• Preparing user guides, internal documentation, and basic technical specifications
• Ensuring documentation follows defined templates, style guides, and standards
• Supporting documentation updates related to new features, changes, or releases
• Organizing documentation repositories and maintaining version consistency
• Participating in sprint activities and documentation-related planning
• Learning best practices in technical writing and documentation management
   

Radency is looking for a talented and a proactive UI/UX Designer to join our team. 50% of work assignments will include working on internal and client’s UI/UX projects; up to 50% of graphic and marketing design assignments.
 

Responsibilities:

• Design different types of digital products, incl. websites and mobile apps
• Create user flows, prototypes, MVPs
• Prepare final assets for the development team
• Update and redesign according to the client’s feedback
• Perform UX research practices and UI concepting
• Propose product design improvements and provide alternative solutions
• Graphic design, e.g. banners, postcards, swag, etc. 

Qualifications and skills:

• 3+ years of experience in UI/UX design
• Solid experience in conducting Discovery phase, requirements gathering
• Experience in user interviews and usability testing
• Solid communication and presentation skills
• Good practical skills in professional design tools such as Figma (components, autolayouts, variables, prototyping)
• Understanding the principles of responsive/adaptive interfaces
• Understanding the principles of HTML/CSS
• Experience with Webflow is a plus

Please note:   A portfolio with decent visual cases is a must. 
Proficiency in at least Upper-Intermediate English is required for this position, as it involves direct communication with customers.

Our recruitment steps: CV and portfolio review -> Test Task -> Interview -> Paid Test Task (One week trial cooperation with an active feedback from lead designer or/and stakeholder) -> Offer

We expect our prospective teammate to be passionate about learning and upgrading her/his skills and be able to work individually and in a team. Proactive attitude and problem-solving approach make you a great match for the Radency team! 

What can you expect from Radency:

✔️ Remote-first work approach

✔️Budgets for health, education and English - 750$ per year

✔️20 vacation days, 10 national holidays, unlimited sick leaves

🇺🇦 We actively support the Ukrainian army - as of February 2026 we have donated over 24 million hryvnias and we plan to continue helping the army 🇺🇦

🇺🇦We don’t work with russian or belarusian customers and engineers.

We're looking for a talented QA Automation Engineer to help us deliver reliable, high-quality products in the cybersecurity field.  You'll own the automation layer for our cybersecurity platform: designing test frameworks from scratch, running performance and load tests, and building realistic environments that mirror production. This isn't a "write test scripts and call it a day" role - you'll be shaping QA strategy and working deep in the stack.

What you'll do:

• Build and scale API & backend automation frameworks for a complex security platform
• Automate testing for detection, protection, and response workflows
• Design end-to-end test environments using Kubernetes (K8s)
• Own performance, load, and stress testing
• Embed automation into CI/CD pipelines alongside dev and DevOps teams

• Help define QA best practices and mentor engineers as we grow

   

What you bring:

• 3+ years in API/backend automation testing
• Strong hands-on with Postman/Newman, REST Assured, Playwright, or similar
• Performance testing chops (JMeter, Locust, k6)
• Experience with Kubernetes for test environment orchestration
• Cybersecurity product testing experience is required 
• Go programming experience - big plus
• Cloud (AWS/GCP/Azure) and GitOps familiarity is a bonus

What we offer:

• Competitive compensation based on your skills and experience
• Paid vacation, sick leave, and additional holidays
• Exciting projects with the newest technologies
• Accounting as a service

• Long-term employment

   

Our recruitment process:

•  Screening call (30 min)
• Technical interview with VP of R&D (60 min)
• Interview with CTO (60 min)
• Reference checks

Timeline: We'll get back to you within one week of receiving your resume.

⚠️ WE HELP YOU FIND THE RIGHT QA PROJECT BY REPRESENTING YOU AS AN INDIVIDUAL

About WeAreQA

At WeAreQA, we connect talented QA Engineers with projects that match their skills, domain experience, and career ambitions. We focus on finding roles that fit your stack, goals, and expectations, not the other way around.

What We Offer

• Create a professional email for job communication
• Build and optimize your profiles on top hiring platforms
• Redesign your CV to meet high-conversion standards
• Handle all communication on your behalf
• Apply for roles that truly match your skills and goals
• Run Q&A sessions with our QA Guru

• Help you get ready for every interview with confidence

   

Responsibilities

• Analyze requirements and create detailed test plans, test cases, and checklists
• Execute web, mobile (native), and API testing including functional, regression, and UI testing
• Detect, document, and verify defects using issue tracking systems (e.g., Jira)
• Collaborate with Dev and Product teams to clarify requirements and improve product quality
• Contribute to improving testing processes and QA best practices

Requirements

• 3–5 years of experience as a Manual QA Engineer
• Strong understanding of SDLC, QA methodologies, and testing techniques
• Mandatory hands-on experience in testing:
  • Web applications
  • Mobile applications (native: iOS / Android)
  • APIs
• Experience with test management tools (TestRail, Zephyr, etc.)
• Practical experience with API testing tools (Postman, Swagger) - must have
• Experience working in Agile / Scrum teams
• English - B2 or higher (written and verbal) & Ukrainian - Native.
• Candidate must live in Ukraine or EU.

Why WeAreQA

We’ll help you find a project that matches your skills, mindset, and career goals – so you can grow and make an impact from day one.

Join WeAreQA and test what truly matters.

⚠️ WE HELP YOU FIND THE RIGHT QA PROJECT BY REPRESENTING YOU AS AN INDIVIDUAL

About WeAreQA

WeAreQA connects top QA talent with projects that fit their tech stack, domain expertise, and career goals.
We work with startups and global companies across various industries — and we’ll help you find the right project for your automation skills.

What We Offer

• Create a professional email for job communication
• Build and optimize your profiles on top hiring platforms
• Redesign your CV to meet high-conversion standards
• Handle all communication on your behalf
• Apply for roles that truly match your skills and goals
• Run Q&A sessions with our QA Guru
• Help you get ready for every interview with confidence

Responsibilities

• Design and develop automated test frameworks (UI, API, Integration).
• Maintain and optimize existing automation suites.
• Collaborate with developers, DevOps, and manual QA to ensure test coverage.
• Participate in code reviews and CI/CD pipeline integration.

• Drive continuous improvement of testing processes.

   

Requirements

• 3-5 years of experience as an Automation QA Engineer.
• Strong skills in one or more languages (JS/TS / Python / Java / C#).
• Experience with automation tools and frameworks: Playwright, Selenium, Cypress, Appium, REST Assured, or similar.
• Knowledge of CI/CD tools (GitLab CI, GitHub Actions).
• Experience with GCP, AWS, Azure will be a plus.
• Understanding of software testing principles and SDLC.
• English - B2 or higher (written and verbal) & Ukrainian - Native.
• Candidate must live in Ukraine or EU.

Why WeAreQA

We don’t just offer vacancies — we match you with the right project where your automation expertise truly matters.

Let’s find your next AQA project together.

🚀AIMPROSOFT - Senior Backend Shopify Developer Opportunity! 

Aimprosoft, a fast-growing IT company, is looking for a Senior Backend Shopify Developer on a contract basis ( ≈6 months with a strong likelihood of extension depending on project progress and business needs) to join an enterprise-scale e-commerce transformation project for a large European retailer. 

 
The project involves migration from SAP Hybris to a headless Shopify Plus architecture, where Shopify acts as the commerce engine integrated with Java-based microservices and a Next.js storefront. This is not a classic theme-based Shopify role. The focus is on API-first, headless, enterprise integrations. 

🎯About the role: 

Key responsibilities: 

• Develop and maintain Shopify Plus solutions in a headless commerce setup 
• Integrate Shopify with APIs and event-driven patterns 
• Work with Storefront API (GraphQL) and Admin API 
• Implement and maintain Shopify Webhooks for orders, inventory, customers, and fulfillment 
• Develop Shopify Functions and Checkout Extensions 
• Collaborate closely with backend and frontend teams 
• Ensure scalability, performance, and reliability for high-traffic e-commerce scenarios 
• Participate in architecture discussions and technical decision-making 

🔥What We Need From You: 

• 5+ years of professional experience in software development (4 years of professional experience with Shopify Plus) 
• English: Upper-Intermediate (B2) or higher for communication with international teams 
• Deep knowledge of  Storefront API , Admin API , Webhooks, Shopify Functions 
• Experience integrating Shopify with external systems (ERP, OMS, PIM) 
• Solid understanding of headless commerce architectures 
• Confident working in cross-functional, distributed teams 

📌Nice to have: 

• Experience with Hydrogen (Remix) 
• Experience with Checkout UI Extensions 
• Experience with Hybris 
• Knowledge of Liquid (for limited theme adjustments) 
• Shopify Flow automation 
• Experience with high-load / peak traffic events (e.g. Black Friday) 
• Previous experience migrating from SAP Hybris or similar enterprise platforms 
• Experience with Node.js and Shopify SDKs 

💼What We Offer: 

• Official military deferment (reservation) 
• A competitive salary that appreciates your skills and experience 
• Cozy atmosphere and modern approaches. We have neither bureaucracy nor strict management nor “working under pressure” conditions 
• Opportunity to implement your ideas, tools, and approaches. We are open to changes and suggestions aimed at improvement 
• Work on a strategic, large-scale international project with high visibility. 
• Remote-friendly culture with strong team collaboration. 

About Cyberette
Cyberette is an AI-native cybersecurity company developing forensic-grade technology to detect digital manipulation across video, audio, and images. Our mission is to restore trust in digital communication and protect people, organizations, and institutions from deception in the AI era.

About the Role
We are looking for a Computer Vision Data Scientist with strong initiative and technical excellence to join our core development team. You’ll be responsible for designing, training, and optimizing computer vision models and architectures used in our deepfake detection and forensic analysis platform.

This role requires someone who thrives in fast-paced environments, loves solving complex problems, and brings both creativity and rigor to their work. You’ll collaborate closely with our founders and engineers to push the limits of multimodal AI for real-world impact.

Key Responsibilities

• Develop, train, and deploy computer vision models for image and video manipulation detection.
• Research and experiment with new architectures, model ensembles, and multimodal fusion techniques.
• Preprocess, clean, and manage large-scale datasets for training and evaluation.
• Optimize model accuracy, latency, and scalability for enterprise-grade performance.
• Contribute to the design of the model evaluation framework and internal benchmarking tools.
• Collaborate with other engineers and researchers to integrate models into production pipelines.
• Document methodologies, experiments, and findings clearly and systematically.

Requirements

• MSc/PhD in Computer Science, Machine Learning, Artificial Intelligence, or related field.
• Strong experience in computer vision (CNNs, Transformers, multimodal models).
• Proficiency in Python and deep learning frameworks (PyTorch, TensorFlow).
• Solid understanding of ML ops, dataset curation, and model evaluation.
• Proven experience building and training models from scratch.
• Excellent analytical and problem-solving skills.
• Self-driven, disciplined, and collaborative mindset.

What We Value
At Cyberette, we believe technology should serve people. We are a team of builders united by a shared sense of purpose — creating tools that make the digital world safer and more truthful. If you care deeply about impactful innovation and want your work to matter, you’ll feel at home here.

We value ownership, fast responses, and a goal-oriented mindset. Our environment is collaborative and fast-moving, and we appreciate people who communicate proactively, take initiative, and focus on delivering meaningful results.

 

Bonus Skills

• Experience with audio or multimodal analysis.
• Knowledge of adversarial attacks or deepfake generation methods.
• Experience in real-time inference or edge deployment.

On behalf of our client we are looking for: PSP / EMI Onboarding & Relationship Manager

(Fintech | PSP/EMI Onboarding | Banking Relationships | Merchants Support)

We're expanding our global Payments Partnerships and Merchants Relations team and looking for a proactive professional who understands EMIs, PSPs, banking, fintech, and merchant needs.

If you have hands-on experience with payment solutions, merchant onboarding, PSP relationships, or fintech operations, this role might be perfect for you.

What You'll Do:

• Manage onboarding with EMIs, PSPs, Banks, and acquirers - Build strong relationships with financial partners

• Support merchants/clients with payment needs & onboarding

• Prepare KYB packages, bank forms, and documentation

• Evaluate new PSPs, EMIs, and jurisdictions

• Track progress in CRM

What We're Looking For

• 1+ year in Fintech, PSP, EMI, Payments, Acquiring, or Consulting

• Understanding of SEPA/SWIFT, acquiring basics, merchant flows

• Strong communication & relationship management skills

• Ability to handle multiple projects at once

• English B2+- Attention to detail & problem-solving mindset

Nice to have knowledge of AML/KYC, governance structures, or company formations - Experience in high-risk industries

What We Offer: 100% remote role Work with global PSP, EMIs, banks & top fintech professionals Clear career growth path Dynamic, international environment

Job Responsibilities:
 

• Develop and implement an SEO strategy;
• Optimize website content and structure to improve search engine rankings;
• Conduct technical SEO audits and implement recommendations;
• Identify opportunities to increase organic traffic;
• Monitor and report on the results of SEO campaigns;
• Optimize for LLM-powered answer engines.
   

Key Skills:

• 3+ years of experience as an SEO Specialist;
• Knowledge of tools such as GA4, Google Search Console, Tag Manager, Screaming Frog, Ahrefs, SEMrush, or similar;
• Understanding of search engine algorithms;
• Basic understanding of HTML and the impact of JavaScript on indexing;
• Experience working with Wordpress;
• Analytical thinking and attention to detail;
• Knowledge of the latest SEO trends;
• At least B2 English knowledge.

Team: Marketing

Location: Remote (Flexible)

Employment: Full-time

About ROOM 15

ROOM 15 is a growth-driven marketing and technology team helping mid-market and scaling e-commerce businesses overcome challenges in automation, analytics, platform performance, and operational efficiency. We work with high-load e-commerce platforms, deliver measurable improvements through data, CRO, and automation, and support sustainable growth via scalable technical solutions.

Role Overview

We are looking for a proactive and results-oriented Lead Generator to join our marketing team. In this role, you will research and enrich lead data, initiate first contact with prospects, and convert cold outreach into qualified meetings for the Sales Manager. The ideal candidate is structured, self-driven, and confident in professional communication across LinkedIn, Upwork, email, and CRM systems.

Key Responsibilities

• Act as a professional ambassador of ROOM 15 in all outbound communication
• Research, enrich, and segment lead data using internal databases and enrichment tools
• Conduct daily outreach using provided data and lead lists across LinkedIn, Upwork, and email
• Work closely with the Sales Manager to generate leads within defined industries and ICPs
• Convert initial contacts into qualified leads and scheduled appointments
• Clearly communicate ROOM 15’s services, value proposition, and use cases to potential clients
• Proactively identify new business opportunities and outreach angles
• Maintain accurate, up-to-date records in CRM
• Consistently meet or exceed individual KPIs and outreach targets
• Ensure all communication reflects the company’s professionalism, tone, and brand values
• Provide operational support to other teams when needed
   

Who You Are (Person Specification)

• Able to work independently and manage time effectively in a remote environment
• Strong written and verbal communication skills in a professional B2B context
• Confident in handling objections and early-stage conversations
• Highly organized with strong attention to detail
• Self-driven, energetic, and results-oriented
• Positive mindset with a genuine interest in growth, outreach, and performance marketing
• Interest in technology, digital services, and data-driven business models
• Experience working with e-commerce businesses or platforms (Shopify, Magento, WooCommerce, marketplaces) is a strong plus
   

Skills & Tools

• Proficient in leveraging diverse data analysis techniques to identify the most reliable prospects.
• Professional outreach experience on LinkedIn, through email channels.
• Familiarity with Upwork and outbound best practices
• Understanding of lead qualification (BANT / fit / ICP-based qualification)
• Experience working with CRM systems (NetHunt is a plus)
• Experience with lead enrichment and data tools such as Clay, Apollo, Snov, Hunter, or similar
• Ability to enrich, validate, and structure lead data to improve outreach quality and conversion
   

What Success Looks Like

• Consistent achievement or overperformance against lead generation KPIs
• High-quality, well-qualified meetings handed over to Sales
• Clean, well-maintained, and actionable CRM data
• Professional, relevant, and high-impact first touchpoints with prospects

We’re on the hunt for a dedicated Campaign Manager boasting a minimum of one year’s experience with Meta ads. Your key role will be to design, implement, and optimize growth-oriented online marketing campaigns.
Key Responsibilities:

• Develop and manage online campaigns in Meta, TT, track performance, and oversee budget management.
• Collaborate with our marketing team in designing creative campaigns.
• Monitor and report on key performance indicators (KPIs).
• Keep abreast of industry trends, competitor strategies and market changes.

Skills & Qualifications requirements:

• Minimum one year’s experience managing Facebook Ads, TT campaigns.
• Proficiency in English, both written and verbal communication.
• Additional experience in platforms such as Google, TikTok, X, etc is a plus.
• We welcome candidates who combine strategic thinking with attention to detail, and a flair for creativity.

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

Gamzix company, a dynamic player in the iGaming industry:

• Was founded in March 2020 with a vision to redefine the world of online slot games
• Has already successfully produced 60 slot games
• The team has grown to over 120 skilled professionals, and we continue to grow
• Our main hub is in Warsaw — right in the heart of Europe
• With a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

Hey there! 👋

The Gamzix team is growing, and we’re looking for a Backend Engineer (Node.js) to help us design, build, and maintain reliable backend solutions that power our slot games and internal systems.

If you enjoy working with scalable architectures, APIs, and modern backend technologies — we’d love to meet you!

Responsibilities:

• Architect, design, and maintain backend solutions across multiple projects
• Develop and improve APIs, ensuring data integrity, security, and performance
• Collaborate closely with DevOps to improve infrastructure: CI/CD, monitoring, logging, and system reliability
• Conduct code reviews and promote best practices for clean, maintainable, and scalable code
• Investigate business needs and propose technical solutions
• Proactively handle system incidents and ensure uninterrupted service operation

Requirements:

• 2+ years of overall software development experience
• Strong hands-on experience with Node.js and TypeScript
• Practical experience with NestJS
• Solid knowledge of PostgreSQL
• Experience working with Redis
• Experience using RabbitMQ or other message brokers
• Understanding of backend architecture, asynchronous processing, and system reliability

What we offer:

• Market-level salary in the IT/Gaming industry
• Relocation support to Warsaw
• Referral bonus — bring in awesome people and get rewarded
• Home-Office coverage
• 7-hour working day: 10:00–18:00 (including lunch break)
• Hybrid model in Warsaw; full remote — for other locations
• Paid Sick Leave: up to 10 working days per year
• Paid Time Off: 18 vacation days, 10 days off, paid state holidays
• Corporate benefits: medical coverage, sports compensation, psychological services compensation
• Professional Development Support: reimbursement for external courses, training & certifications
• Corporate English classes (Business or General) — flexible timing
• Buddy Program
• Internal Gamzix Store (earn coins & exchange for branded gifts)
• Corporate team building and activities
• Open and transparent communication — accessible C-levels, quick decision-making, friendly and supportive atmosphere

Our people are passionate professionals who truly enjoy what they do. At Gamzix, your ideas matter, teamwork drives results, and everyone keeps up with the fast-paced rhythm of the iGaming industry.

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client is a leading video monetization platform used by hundreds of digital publishers worldwide to recommend high-quality video content to their users.

Key Requirements:

🔹 At least 4-5 years of experience in software development;
🔹 Knowledge in HTML, and at least 2 years with Vanilla JavaScript- understanding objects, prototypes, event handling, cross-browser challenges, asynchronous client-side etc.;
🔹 Experience with at least one Object-Oriented Server-Side language, preferably PHP;
🔹 Good understanding of client/server architecture;
🔹 Good understanding of web concepts – DOM, REST protocol, CORS, Ajax, etc;
🔹 Familiarity and/or experience with MySQL or other relational databases;
🔹 Familiarity and/or experience with UNIX/ LINUX environments;
🔹 Experience with writing modular & reusable code – OOP approach;
🔹 English - Upper-Intermediate or higher.

Will be plus:

🔹 Prior experience working in ad tech, or a working knowledge of concepts including floor price optimization, header bidding, SSP/DSP, DFP, AdX, ad networks, etc.;
🔹 B.S. in Computer Science/Mathematics/Physics from a known university;

What you will do:

🔹 Work on publisher integrations – customizing video player behavior, visual modifications, and player API usage across various environments;
🔹 Develop and maintain backend operational tools for debugging, monitoring, and platform support;
🔹 Participate in publisher onboarding – player setup, content API integrations (MRSS), and bulk operations;
🔹 Build and optimize content and ad targeting solutions using key/value targeting and custom HTML tags;
🔹 Investigate and resolve complex bugs in both frontend and backend systems;
🔹 Work on performance optimization and SEO improvements (Web Vitals, DevTools analysis);
🔹 Research, develop, and document new features and enhancements for long-term stability and scalability;
🔹 Contribute to monetization logic – implement new integrations, data research, and advanced backend fixes;

Interview stages:

🔹 HR Interview;
🔹 Technical Interview;
🔹 Test Task;
🔹 Final interview;
🔹 Reference Check;
🔹 Offer;

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.
• Communication channels: Jira, Internal Service Desk systems, Zendesk.

Working schedule:

• Main coverage is during US hours EST, GMT -5 (6:00 a.m. – 6:00 p.m.), with an 8-hour workday plus a 30-minute lunch break.
• Occasional weekend overtime may be required during high-demand periods, but when it’s needed, it’s fully paid.

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀