Jobs at Djinni

Ixilix is a technology-driven company that builds high-quality solutions and long-term partnerships. Our team is growing, and we are looking for a Senior DevOps Engineer.

Responsibilities:

• Development and support of infrastructure as a code (Terraform, Terragrunt).
• Configuration and automation of CI/CD pipelines (Jenkins).
• Management and support of container orchestrations (Kubernetes, Docker).
• Monitoring and logging of infrastructure (Prometheus, Grafana, ELK).
• Implementation of GitOps methods using ArgoCD.
• Configuration management (Ansible).
• Working with cloud platforms (AWS).
• Optimization and support of networks and servers (Linux, Nginx, Cloudflare).

• Support of microservices and monolithic applications.

   

Required Skills:

• Experience as a DevOps engineer for at least 4 years.
• Deep knowledge and experience of working with Linux systems (Ubuntu).
• Ability to write scripts in Bash, Python
• Experience with containerization systems (Docker, Kubernetes).
• Experience with Jenkins.
• Knowledge in configuration management (Ansible).
• Monitoring and alerting skills using Prometheus, Grafana.
• Experience with AWS cloud solutions.
• English B1+.

• Ukrainian C1+.

   

Preferred Skills:

• Experience with databases (PostgreSQL, MySQL, СlickHouse)
• Experience with log management systems (ELK).

What we offer:

Rewards & Celebrations

• Quarterly Bonus System
• Team Buildings Compensations

• Memorable Days Financial Benefit

   

Learning & Development

• Annual fixed budget for personal learning 

• English Language Courses Compensation

   

Time Off & Leave

• Paid Annual Leave (Vacation) - 24 working days

• Sick leave - unlimited number of days, fully covered

   

Wellbeing Support

• Mental Health Support (Therapy Compensation)

• Holiday Helper Service

   

Workplace Tools & Assistance

• Laptop provided by Company (after probation)

   

Work conditions:

• Remote work from EU
• Flexible 8-hour workday, typically between 9:00 - 18:00 CET
• Five working days, Monday to Friday
• Public holidays observed according to Ukrainian legislation

• Business trips to Bratislava every 3-6 months (company provides compensation of expenses)

   

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their work, their team, and the impact they create. 

Sounds like you? Let’s connect! We’re just one click away.

About the role

We're looking for a Product Manager or Product Analyst who enjoys understanding user behaviour and turning insights into measurable growth. At Applica, you'll work across a portfolio of top-performing mobile apps, designing experiments and developing strategy through research, data analysis, and clear communication.

We're a low-bureaucracy, high-ownership environment where you'll have real impact across multiple app categories. If you thrive on the ideate-test-learn cycle, this role offers the opportunity to influence product decisions that reach millions of users.

What you bring

Essential experience:

• 2+ years as a Product Manager or Product Analyst, ideally with mobile apps
• Hands-on experience with user research, product analytics, and A/B testing (you know how to design experiments, segment users, and actually interpret what the data is telling you)
• Track record of driving improvements in activation, retention, engagement, and subscription monetisation
• Proficiency with analytics tools like Amplitude, Mixpanel, GA4, Tableau, or Looker
• Experience with A/B testing platforms such as Firebase, Statsig, Superwall, or similar (and you know about remote config)
• Strong communication skills in English - you can tell compelling stories with data
• Solid presentation abilities and stakeholder management (you know how to get buy-in without drowning people in details)
• Experience working cross-functionally with designers, developers, and marketers

Nice to have:

• Project or account management experience, especially in consulting or multi-client environments

What we offer
 

Flexibility that actually works: Remote-friendly with flexible hours. Work part-time or full-time on your schedule. We care about results, not when you're online.

Low bureaucracy, high impact: Minimal meetings, no micromanagement. Just a focused team that trusts you to do great work.

Diverse portfolio: Work on top mobile apps across Health & Wellness, Education, Productivity, and more.

Learn from the best: Collaborate with senior product and growth specialists who've been there and done that.

Office options: Premium workspace available in Kyiv & Lviv if you prefer hybrid or in-person work (completely optional).

Competitive compensation: Fair salary plus the satisfaction of working on real growth problems, not vanity metrics.

Your typical day

• Research and discovery: Dive into market and competitor analysis to inform product direction and hypothesis creation
• Data detective work: Analyse user behaviour, segment audiences, and spot growth opportunities hiding in the numbers
• Experiment design: Generate and prioritise hypotheses for testing
• Cross-team collaboration: Work with our UX designer, product analyst, developers, and marketing team to bring experiments to life
• Storytelling: Create clear, compelling presentations to share findings with clients and internal teams
• Ownership: Manage your own workflow and priorities with full autonomy and accountability
• Client partnership: Handle client relationships and account management
• User research: Potentially conduct user research to support our product analyst

If this sounds like the right fit, we'd love to hear from you.

Ixilix is a technology-driven company that builds high-quality solutions and long-term partnerships. Our team is growing, and we are looking for a Game Mathematician.

Responsibilities:

• Writing rules for slots, showing the mechanics of the game, and documenting them in the Wiki;
• Creation of slots in accordance with the requirements of RTP, imposed by the rules (Main spins, Free games, Bonus games, features, etc.);
• Analyze and optimize game volatility and payout curves;
• Conducting a review of the rules of the slots checking the statistical data collected by bots when writing the server implementation of the game;
• Participation in general meetings that affect such things as the mechanics of slots;
• Actively participate in game planning sessions and propose innovative mechanics.

Required Skills:

• 3+ years of experience on positions like Mathematician in gambling is must;
• Degree in Mathematics, Statistics, or related fields (Bachelor’s, Master’s, or Ph.D.);
• Understanding of applied mathematics: probability theory and statistics, numerical methods, linear algebra, optimization;
• Ability to describe processes in detail and clearly articulate their thoughts in writing;
• Analytical approach in the process of working on problems;
• Attention to detail, generation of ideas.
• English B2+.
• Ukrainian C1+.

Preferred Skills:

• Knowledge of algorithms and data structures, interpolation methods, regression models, theory of stochastic processes, cryptography;

What we offer:

Rewards & Celebrations 

• Quarterly Bonus System
• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning 
• English Language Courses Compensation

Time Off & Leave

• Paid Annual Leave (Vacation) - 24 working days
• Sick leave - unlimited number of days, fully covered

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Workplace Tools & Assistance

• Laptop provided by Company (after probation)

Work conditions:

• Remote work from EU
• Flexible 8-hour workday, typically between 9:00 - 18:00 CET
• Five working days, Monday to Friday
• Public holidays observed according to Ukrainian legislation
• Business trips to Bratislava every 3-6 months (company provides compensation of expenses)

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their work, their team, and the impact they create. 

Sounds like you? Let’s connect! We’re just one click away.

About the Project

Our client from Switzerland is developing a digital platform to connect investors and startup founders through events and networking opportunities.

You’ll be responsible for building and integrating the event website on WordPress and developing a custom API to connect the platform’s components and external services.

The project is hosted on Microsoft Azure, so hands-on experience with Azure is required.

Responsibilities

• Develop and maintain the event website on WordPress.
• API development (any modern technology is acceptable).
• Deploy and support the project in Azure.
• Collaborate with the design team and non-technical stakeholders.
• Build and maintain a REST API serving tracks, sessions, fixed IDs, and update timestamps.
• Develop a custom WordPress plugin with a dedicated database layer (beyond standard WP posts).
• Ensure GDPR compliance and security (HTTPS, API key/OAuth, audit logs, versioning).
• Deliver a future-proof and extensible architecture to support future redesigns and partner integrations.

Requirements

• 4–5 years of commercial experience in web development.
• Strong knowledge of WordPress (themes, plugins, custom modules).
• Experience developing and integrating APIs (REST, GraphQL, or similar).
• Hands-on experience with Azure (deployment, setup, configuration).
• English level B2–C1 — ability to communicate clearly with the client.
• Responsibility, independence, and good communication skills.
• Ready to start ASAP

Interview process:

1. HR Interview
2. Technical interview (30 min, conversational style)
3. Final intro with client

What we offer

• Competitive salary based on skills and experience.
• 20 days of paid vacation and 3 sick leave days per year.
• Corporate accountant.

We are looking for a talented Senior Java Developer - Full-stack Developer to join our team. 

Requirements:

• 5+ years of professional experience in Java 7, 8, 17
• Experience with EJB, JSP, Apache Struts, Apache HTTP, JBoss, Wildfly, Hibernate
• Experience working with SQL databases (MS SQL, MySQL)
• Experience working with ant, maven, git
• Ability to write tests for your code
• SOLID principles

Big plus:

• JavaScript (JQuery, Dojo)
• Understanding code HTML/CSS

Preferably experience:

• Github Copilot
• Amazon Linux
• IDE Eclipse
• Invicti Security Scanner

English level – Intermediate or higher

We are expanding our engineering team and looking for a Middle Python Back-End Engineer to help us build a system that processes high-frequency geospatial flight data in near real-time.

You will be part of a mission-critical product that collects, transforms, and transmits data for dynamic visualization on tactical maps and for integration with external analytical systems. The speed and reliability of your code will directly impact how this data is used in real-world decision-making processes. 

If you want to work on a product with purpose, where your code has real-world impact - we’d love to meet you.

What You Will Do
 

• Build and maintain backend services for ingesting, processing, and distributing real-time geospatial data
   
• Design RESTful and WebSocket-based APIs to serve both internal systems and third-party integrations
   
• Optimize data flow and system performance to minimize latency and maximize throughput
   
• Write clean, tested, and maintainable code using modern Python frameworks (Flask or FastAPI)
   
• Collaborate with front-end engineers, DevOps, and analysts to ensure consistent delivery of reliable data
   
• Contribute to architecture and system design discussions focused on performance and scalability

What You Need to Join Us

• Proficiency in building Python backend services – you write clean, efficient code and know how to ship reliable systems.
   
• Experience with Flask (or FastAPI), REST APIs, and Socket.IO (or WebSocket) communication.
   
• Basic knowledge of NumPy and Pandas
   
• Solid understanding of PostgreSQL and MongoDB databases.
   
• Experience with Python testing frameworks (e.g., pytest)
   
• Fundamental understanding of interaction between frontend and backend
   
• Understanding of programming patterns and their practical application
   
• Familiarity with handling sensitive data and basic principles of secure backend architecture.
   
• Ability to optimize database performance for speed and scalability.

Nice to Have

• Basic understanding of CI/CD pipelines and cloud deployment (e.g., AWS, FluxCD).
   
• Familiarity with analytical geometry or geospatial data: coordinates, shapes, movement modeling.
   
• Experience working with real-time systems or high-throughput applications.

Why Join Us

• Make Real-World Impact - Our tech is proven in national defence. 
• Challenging Work - You’ll build what hasn’t been built by anyone before.
• Military deferment - For full-time employees.
• Flexible Schedule - Remote-friendly and results-driven
• Competitive Compensation - We reward top talent
• Growth-Oriented Culture - Work with a smart, driven, collaborative team

Description

We are looking for an R&D Senior Software Developer to drive innovation and solution development in Grid Automation. In this role, you will collaborate with dynamic global technology teams with niche competencies and cutting-edge technology. You will develop the power grids of the future, creating software that is used in crucial infrastructure and in real-time. The product is designed to last a long time while also being very efficient and secure. AI tools will be actively integrated into SDLC.
 

Requirements

We’re looking for a Senior DevOps in the GridOps team:

– application deployment for Kubernetes: Kustomize – must have;
– Kubernetes deployment and management (on-prem deployment, cluster RBAC/security/networking/storage);
– Linux administration with a focus on containers;
– Terraform, Docker, Linux, AzureDevOps pipelines, Postgress, Keycloack, RabbitMQ, Grafana, LOKI, Powershell, Bash;
– AI tools awareness: Perplexity, VelocityAI, Cursor, etc.

Job responsibilities

– Kubernetes: provisioning, maintenance, and operation of multiple Kubernetes clusters and their components
– Support of 3 existing environments: Development, Staging, and Demo.
– Creating and managing pipelines for the on-prem installation: VCould (internal cloud), and bare metal in the lab;
– Automate repetitive tasks by scripting and developing software tools;
– Working in a cross-functional team using the Agile development methodology.

QA Madness is a European IT service company focusing strongly on QA and cybersecurity. The company was founded in 2013 and is headquartered in Poland.

Currently, we are searching for an experienced Tech Writer to work in an existing team. You will play a key role in writing tech documentation for the microservices that support our SaaS platform.

Must have good communication skills in English.

Work type: Remote.

Technical level: Middle.

Job category: Tech Writer.

English level: Advanced.

 

Responsibilities:

— Develop, write, and maintain technical documentation for internal and external audiences; 

— Create clear, concise, and comprehensive documentation tailored to the needs of developers and end-users;

— Collaborate closely with developers, product managers, and other stakeholders to gather technical information; 

— Ensure that all documentation meets company standards for quality and clarity.

Required Skills:

— Proficiency in English (both written and spoken); 

— Proven experience in technical writing, preferably in a technology-driven environment; 

— Familiarity with APIs, software development concepts, and technical terminologies is a plus; 

— Excellent communication and organizational skills; 

— Ability to work independently and manage multiple documentation projects.

What We Offer:

— Competitive salary in USD or EUR and good compensation package (reviews on demand to ensure your compensation reflects your growth and impact);

— Corporate English courses with native speakers;

— Remote work opportunity;

— Flexible work schedule (Enjoy the freedom to start your 8-hour workday at a time that fits your schedule best, anytime between 8 a.m. and 11 a.m.);

— The ability to focus on your work: a lack of bureaucracy and micromanagement (no tracking tools).

Please note, that this job is a full-time position, and it is relevant only if you meet all requirements. Any candidate who fails to meet the requirements will not be considered for the job.

*I give consent to the processing of my personal data uploaded via the form under the terms and conditions of QA Madness Privacy Policy (Processing of Candidates Personal Data).

Trinetix is looking for a skilled Data Scientist. 

We are looking for a Data Scientist with strong expertise in Machine Learning and Generative AI. You will design, train, and fine-tune models using Python, TensorFlow, PyTorch, and Hugging Face, applying advanced statistical analysis and prompt engineering techniques. The role involves working with Azure ML, Databricks, and OpenAI APIs to deliver scalable, responsible AI solutions that drive data-informed decision-making. 

Requirements 

• Proven experience in building and fine-tuning Machine Learning (ML) and Generative AI models 
• Strong proficiency in Python and familiarity with R for statistical modeling and data analysis 
• Hands-on experience with TensorFlow, PyTorch, and Hugging Face frameworks 
• Solid understanding of statistical analysis, feature engineering, and experimental design 
• Practical experience using OpenAI API or similar LLM-based platforms 
• Experience working with Azure Machine Learning or Databricks for model training and deployment 
• Commitment to responsible AI practices, including model transparency, fairness, and bias mitigation 

Nice-to-haves 

• Experience with Generative AI prompt design and optimization techniques 
• Familiarity with data visualization and storytelling tools (e.g., Power BI, Tableau) 
• Understanding of MLOps and CI/CD workflows for ML models 
• Experience collaborating in cross-functional AI teams or research-driven environments 
• Background in cloud-based model orchestration or multi-modal AI systems 

Core Responsibilities 

• Design, train, and fine-tune ML and Generative AI models to solve complex business and analytical problems 
• Conduct data preprocessing, feature engineering, and exploratory analysis to ensure model readiness 
• Apply statistical and experimental methods to evaluate model performance and reliability 
• Develop and optimize prompts for LLM-based solutions to improve accuracy and contextual relevance 
• Collaborate with engineers and data teams to deploy models within Azure ML, Databricks, or other cloud environments 
• Ensure adherence to responsible AI and ethical data use principles across all modeling stages 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

ABOUT US:
 

BetterMe is a health & wellness platform providing a tailored holistic approach to well-being. Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits.
 

YOUR IMPACT:

• Developing Paid Social channels;
• Implementing marketing strategies to acquire new users;
• Setting up tasks for designers to produce the advertisements;
• Monitor campaigns and channel performance;
• Conduct A/B tests for campaigns and ad creatives;
• Work closely with analytic and creative teams to define various approaches for advertising campaigns.
   

ABOUT YOU:

• At least 2 years of experience in Performance Marketing;
• Understanding of the general principles of attracting customers and experience of working with Meta primarily;
• Experience with Snapchat campaigns is a plus;
• Budget management, reporting on results, and predicting the impact on business processes;
• Upper-Intermediate English;
• The most important thing is your mindset and desire to generate ideas, come up with solutions to given tasks.
   

WILL BE A PLUS:

• Google/Meta Ads Certification;
• Experience with budgets 50K monthly;
• Experience running A/B tests and optimizing campaigns through experimentation.
   

Our mission is creating happiness within since we believe that having your mind and body in complete harmony is key for overall health and quality of life. We plan to capture the growth of the Global Health Market, and our ideal candidate will focus on building the largest health tech company in the world. 💪

The success of the product became possible through the hard work and dedication of 400+ talented and forward-thinking employees who are true experts in their field. We're one of the biggest partners of Facebook, Google, Snapchat & Twitter within the CEE region.🌎
 

Our company is built on the ability to find the best people and provide them with everything needed to stay focused on what’s important to make our users even healthier, sportier, happier and better! We create a business environment that brings up best in everyone. We have no bureaucracy, and we give our colleagues complete freedom to make decisions and achieve brilliant results.🚀
 

Competitive salary. Compensation that will help you focus on your projects and personal development.
Professional Growth. We offer a possibility to attend internal, external courses, seminars and access to a corporate library. You will be working with a team of professionals to get insights and discuss ideas.
Comfortable working environment. We provide all necessary work equipment for your role and serve complimentary breakfasts, lunches, and snacks in the Kyiv office.
Health&Fitness. We provide employees with 20 days of paid vacation, medical insurance and a variety of sports activities available for employees inside and outside the office.
Rest. We organize team buildings, parties and various team activities to boost our collaboration.

MINT is the world leader in Advertising Resource Management (ARM) software and the digital transformation partner that enables the agentic marketing model of the future.

With a global presence in Europe and the Americas, MINT boasts a diverse team of over 200 professionals that drive innovation and operational excellence worldwide, enabling organizations to achieve long-term advertising success and sustained financial growth.

Thanks to our open enterprise IT solution, we empower global brands and agencies to cut costs, improve campaign outcomes, and maximize profitability through our three-layered platform based on digitalized workflows, advanced data and taxonomies, and a powerful agentic layer.

The Role

As a QA Engineer, you'll ensure that our platform's data is clean and accurate from every angle. You'll test both the front-end and back-end to guarantee that only high-quality data reaches our dashboards and services.

This is a consultancy engagement, not an employment contract. The selected consultant will work independently, bringing their specialized knowledge and experience to our projects.

Responsibilities:

• Ensure product quality: You will be responsible for upholding the overall quality of the product.
• Analyze requirements: You'll work with customers or business analysts to analyze and clarify project requirements.
• Conduct thorough testing: You will perform functional and non-functional tests for all new features.
• Manage releases: You will prepare and process new software releases.
• Perform core testing: You'll conduct smoke and integration testing to ensure the software is stable and all parts work together correctly.
• Clarify issues: You'll work with the customer support team to clarify and resolve product issues.

This role will be a great fit if you have:

• At least 3 years of professional experience in a similar role.
• An intermediate or higher proficiency in English.
• A strong understanding of testing methodologies.
• Experience with Git or another Version Control System (VCS).
• Experience writing detailed bug reports and test documentation.
• Hands-on experience with website, API, and backend testing.
• Familiarity with Linux and PostgreSQL.
• Experience working in Agile environments (Scrum/Kanban).
• A strong understanding of microservice architecture principles.

We would also appreciate:

• Adtech domain knowledge;
• AWS services knowledge (including but not limited to CloudWatch, S3, Kafka, Redis);
• Experience with automation testing;

Interview Process

Candidates can expect the following steps in our interview process:

• HR Video Interview (30 minutes): A virtual interview with HR to provide an overview of the company and the role, as well as to gain insight into your experience and background.
• Technical Interview with QA Engineer Lead (1 hour): A virtual interview with the QA Engineer Lead focused on your technical expertise, past experience, and problem-solving approach.
• Interview with the Head of Engineering (30 minutes): A high-level conversation to align on technical vision and product thinking.
• Offer: after completing the interview process, successful candidates will receive an offer.

MINT is committed to a diverse and inclusive workplace. MINT AI is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, immigration status, medical condition, protected veteran status, disability, genetic information, political views or activity, or other legally protected status.

What to expect of your role:

We are expanding the system administration team to support the company’s growth and ensure stable operations for all offices and remote employees.

What you need to succeed in this role:

1. 2–4 years of experience as a System Administrator or in a related technical role;
2. Hands-on experience with Windows, macOS, and Linux (setup and administration);
3. Knowledge of network protocols (TCP/IP, DNS, DHCP), VPN, VLAN, and basic networking principles;
4. Understanding of security tools: antivirus, firewall, backup solutions, MDM, and logging systems;
5. Strong troubleshooting skills for both hardware and software issues;
6. Experience working with ticketing systems (e.g., Jira) and maintaining technical documentation;
7. Basic knowledge of scripting or automation (Bash, PowerShell - a plus);
8. Experience with Active Directory, group policies, and virtualisation platforms (VMware, Hyper-V, etc) - a plus.

You will be expected to:

1. Technical support for employees (Windows, macOS, Linux);
2. Installation and configuration of workstations and software;
3. Processing and prioritising requests in Jira;
4. Diagnosing and troubleshooting hardware, peripheral devices, and network issues;
5. Managing the equipment lifecycle: inventory, setup, and maintenance of new devices;
6. Configuring and maintaining security tools (VPN, antivirus, MDM, etc);
7. Ensuring compliance with IT policies and security requirements;
8. Maintaining and updating technical documentation.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.

Reasons to join us:

1. Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
2. We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
3. With flexible working hours and remote options, you'll love the freedom to work on your terms;
4. We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
5. You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
6. Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
7. You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
8. At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
9. Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
10. With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.

Main areas of work:

• Game Development — driving the end-to-end engineering process for innovative, engaging, and mathematically precise games tailored to global markets.
• Mechanics & Player Experience — overseeing the creation of core gameplay logic and features that maximize engagement and retention while also leading the development of back office admin panels for game configuration, monitoring, and operational efficiency.
• Data-Driven Game Design — implementing analytics and big data solutions to measure player behavior, guide feature development, and improve monetization strategies.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities:

• Perform both manual and automated testing;
• Onboard into current manual testing processes;
• Familiarize yourself with existing test documentation and services used by the QA team;
• Learn and contribute to the automation process and cover automation tasks (AQA);
• Support the transition from manual to automated testing processes.

Requirements:

Manual Testing:

• 3–4+ years of experience in QA;
• Experience working in Agile environments (preferably Scrum);
• Solid understanding of testing principles (e.g., risk-based testing);
• Functional testing experience (regression, integration, UAT, smoke testing, etc.);
• Ability to create key test artifacts (requirements gathering, test cases, test plans, reports);
• Experience in web testing (frontend, backend, native apps);
• API testing experience using tools like Postman and Swagger;
• Ability to read and analyze logs (Kibana, etc.);
• Strong willingness to grow in programming and test automation;

• Upper-intermediate spoken and written English.

   

Automation Testing:

• 1+ year of experience with TypeScript/JavaScript;
• 1+ year of experience writing WEB/API tests using Playwright;
• Hands-on experience with application logs (Grafana, Kibana, etc.);
• Strong debugging skills for automated tests;
• Understanding of CI/CD processes (preferably GitLab CI).

We offer:

• 30 days off — we value rest and recreation.
• Medical insurance for employees and the possibility of training employees at the expense of the company, and gym membership.
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station).
• Flexible work schedule — we expect a full-time commitment, but do not track your working hours.
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

We’re looking for a proactive and motivated Customer Support Lead to lead and manage a support team. You’ll drive team performance, coach agents, improve systems and tools, and ensure merchants have a world-class experience every time they reach out.

Requirements:

• Proven experience as a Support Lead, Team Manager, or similar leadership role in SaaS or e-commerce customer support;
• Experience managing remote teams and coordinating across multiple time zones;
• Excellent communication skills in English (both written and verbal).
• Expertise with Intercom or similar support platforms;
• Strong analytical mindset with the ability to turn support metrics into meaningful actions.

Responsibilities:

• Lead, mentor, and support a remote customer support team across North America and Eastern Europe, fostering a culture of high performance, accountability, and continuous improvement;
• Conduct regular check-ins, performance reviews, and coaching sessions to ensure engagement, growth, and alignment with the customer experience standards.
• Monitor and analyze key KPIs (CSAT, MHT, ticket volume, time to close, cost per ticket) to drive data-based improvements and operational efficiency;
• Utilize Intercom, Power BI, and Manager Reports to generate performance insights and actionable recommendations;
• Identify and address underperformance, bottlenecks, and emerging trends to improve team output and service quality;
• Oversee daily support operations, ensuring timely responses, proper ticket routing, full coverage, and effective time-off management;
• Own and refine processes for tagging, escalations, inbox workflows, and conversation management.
• Collaborate with Product, Marketing, and Operations teams to represent the customer’s voice and advocate for customer-centric improvements;
• Own and enhance support content and internal documentation, managing special projects such as knowledge base updates, Agent Assist workflows, refund handling, and macro creation;
• Set and model the tone and values in all customer communications — proactive, helpful, and human;
• Expand and optimize help articles to reduce repetitive inquiries and improve self-service rates;
• Champion the adoption of new tools, AI automation, and improved workflows, driving positive adaptation and innovation within the team;
• Coordinate with Marketing on app review management, addressing negative feedback and leading proactive outreach initiatives;
• Continuously evaluate and implement ways to streamline support operations while increasing customer value.

Would be a plus:

• Experience in the Shopify or eCommerce app ecosystem;
• Knowledge of AI-powered tools and automation;
• Exposure to BI tools (e.g., Power BI) for data reporting;

• Previous ownership of app review or customer reputation strategies.

   

What we offer:

• Competitive salary;
• Health insurance;
• Flexible schedule;
• 20 vacation days and 10 sick leaves per year;
• Opportunities for professional development and continuous education support, as well as for career growth and advancement;
• Team building events, corporate gifts, and stylish merch.

We are waiting for your resume!

QA Engineer (Manual & Automation)

We are seeking a skilled QA Engineer to join our team and ensure the quality, stability, and reliability of our web and Python-based applications.

This role combines manual testing with end-to-end automation ( PlayWright), offering the opportunity to work across the full QA spectrum.

What You’ll Do

• Perform manual testing of Python & Nuxt3 frontend components and the user portals.
• Validate REST API endpoints using Swagger, Postman, and related tools.
• Develop and maintain automated E2E tests using Playwright (JavaScript, TypeScript, or Python).
• Write and maintain unit and integration tests using unittest and pytest.
• Set up, configure, and optimize test environments.
• Identify, document, and track bugs and issues in Jira, working closely with the development team.

What We’re Looking For

• 1+ year of QA experience, including hands-on work with frontend products.
• Strong understanding of client–server architecture and the SDLC.
• Proven experience in UI and API testing.
• Proficiency with browser DevTools (Chrome, Firefox)
• Solid knowledge of Playwright (JavaScript, TypeScript, or Python) or similar tools.
• Experience with E2E testing tools (Playwright, Cypress).
• Experience testing REST APIs (Postman, Swagger).
• Practical knowledge of unittest and pytest for automated testing in Python.
• Basic understanding of CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins).
• Proficiency with Git version control.

Nice to Have

• Experience with the Nuxt3 framework, Python.
• Knowledge of MCP Playwright or AI-powered QA tools (e.g., test case generation, self-healing tests).
• Experience writing automated tests in Python or JavaScript/TypeScript.
• Familiarity with Agile/Scrum methodologies.
• Skills in log analysis and JavaScript error troubleshooting.