Jobs at Djinni

For our client, we are looking for a Senior Machine Learning Engineer.

Join a highly skilled team that designs, builds, and scales machine learning systems powering personalization and customer engagement on a massive scale. You'll work on production-grade ML pipelines, real-time decision-making systems, and experimentation frameworks that directly impact millions of users worldwide.

• The Ideal Candidate

  • 5+ years of applied experience in ML engineering (recommendation systems, personalization, ranking, or ads).
  • Strong proficiency in Python and/or Go, SQL, and frameworks like TensorFlow or PyTorch.
  • Hands-on experience deploying real-time ML systems (feature stores, event-driven architectures, low-latency prediction).
  • Familiarity with cloud ML platforms such as Vertex AI, SageMaker, or similar.
  • Experience with data warehouses (BigQuery, Snowflake, or Redshift).
  • Understanding of multi-objective optimization and trade-offs in personalization.
  • Excellent communication skills and fluent English.
  • Ability to work 9 AM - 4 PM EST.

  Nice to have:

  • Experience in martech, adtech, CRM, or large-scale personalization.
  • Knowledge of bandit algorithms or reinforcement learning.
  • Experience working with Google Cloud Platform (GCP).
  • Background in systems serving millions of users.

   

  What You Will Do

  • Build and optimize ML pipelines that convert behavioral, demographic, and contextual data into real-time features.
  • Design and implement low-latency APIs for predictions and decision-making.
  • Develop frameworks for A/B testing, model evaluation, and exploration/exploitation strategies.
  • Collaborate with product and engineering teams to align ML initiatives with business goals and compliance.
  • Establish monitoring, logging, and retraining workflows to maintain model performance and reliability.

   

   

  What the Company Offers

  • Opportunity to shape large-scale personalization technologies used by millions.
  • Competitive compensation aligned with your expertise.
  • Professional growth through conferences and training budgets.
  • Remote work flexibility with strong team support.
  • A collaborative and innovative environment that values impact over seniority.
  • Engaging online & offline activities for team connection.

   

Connectro is a fintech company that specializes in providing secure, fast, and transparent international payment solutions for both individuals and businesses.

What We Do:

• EU IBAN Accounts — enabling clients to send and receive euro payments seamlessly across Europe.
• Global Transfers — supporting both SEPA (European) and SWIFT (worldwide) transactions.
• Connectro Wallets — offering instant, commission-free transfers between Connectro users.

Our Mission: We aim to simplify global payments by delivering reliable, flexible, and cost-effective financial tools. Our focus is on transparency, compliance, and user trust, ensuring that every transaction is secure and free of hidden fees.

We are looking for a driven Sales Manager to help us expand our client base, strengthen partnerships, and grow internationally. This role is responsible for managing the full sales cycle, from lead generation to closing.
 

Responsibilities:

• Manage the full sales cycle: from independently sourcing new clients and generating leads (including cold outreach via LinkedIn) to closing deals, overseeing the verification process, and handing clients over to the account management team.
• Actively identify and pursue business opportunities in European and international markets.
• Build and maintain long-term relationships with prospective clients, partners, and affiliates.
• Manage and close warm leads.
• Provide professional consultations and presentations of Connectro’s payment solutions.
• Maintain an up-to-date and accurate client database in the CRM system.
• Represent Connectro at industry events and conferences across Europe.
   

Requirements:

• Minimum 2 years of experience in fintech, preferably in EMI operations and opening IBAN accounts.
• Proven experience in cold sales and independent client sourcing, particularly via LinkedIn.
• Proven sales track record, ideally in fintech or financial services.
• Experience representing a company at international conferences and exhibitions.
• Strong negotiation, communication, and presentation skills.
• Strategic thinking and problem-solving abilities.
• English level B2+ (strong verbal and written skills).
• Ukrainian/Russian should be fluent.
• Ability to work on-site in our Warsaw office at least 4 days per week.
• Self-motivated, proactive, and results-oriented.
   

What We Offer:

⏰ Flexible schedule — start your day between 8–10 AM. We focus on results, not hours.

🏢 Comfortable office in central Warsaw — fully equipped with all amenities and a vibrant professional community.

🏥 Health insurance

✅ Official contract in Poland with full accounting and tax support.

🏝 Paid vacation & sick leave — 24 days of vacation per year plus unlimited sick leave.

💻 Equipment of your choice — Mac or Windows, tailored to your needs.

🍽 Subsidized Lunches — We cover 50% of your meal costs at the office.

🎁 Supportive team culture — we celebrate birthdays, work anniversaries, and life events together.

We are looking for an experienced iGaming Financial Manager who will take full ownership of the company’s financial operations in the Philippines market, including payments, reporting, budgeting, and financial analysis. Your goal is to ensure accuracy, transparency, and efficiency across all operations, including crypto transactions.

What you will do

• Manage payments and payroll: calculate and reconcile salaries, build payment schedules, and control the execution of all financial obligations.
• Financial reporting: prepare monthly, quarterly, and annual reports (P&L, Cash Flow, Balance Sheet), and consolidate plan reports for management.
• Budgeting and analysis: develop and monitor budgets, perform plan-fact analysis, and optimize resource allocation.
• Expense optimization: analyze costs and implement measures to improve efficiency.
• Forecasting: prepare 6-month cash flow forecasts and support investment planning.
• Cross-functional collaboration: work closely with other departments to ensure smooth coordination of financial processes.
• Control and security: maintain accurate records, manage crypto and fiat transactions securely, and implement internal audit processes.

What experience is important

• 1+ year as a financial manager or financial analyst.
• Experience in iGaming or IT.
• Advanced user of Excel, Google Sheets, and other financial tools.
• Skills in planning, budgeting, and data analysis.
• Knowledge of international financial accounting.
• English — Intermediate or higher.
• Understanding of crypto integration into payment processes.
• Knowledge of unit economics and tax optimization principles.
• Experience preparing financial models and analyzing investment projects.

Why you should join us

• Full ownership of the financial vertical and direct influence on company strategy.
• Fast decision-making, zero micromanagement, and close collaboration with the executive team.
• Competitive compensation package with performance incentives.
• Fully remote work with coworking reimbursement and flexible 10:00–19:00 (UTC+2) schedule.
• Paid vacations, sick leave, and an extra day off on your birthday.
• Participation in top iGaming conferences (SiGMA, ICE, iGB) and continuous investment in professional growth.

Join a profitable international team that launches ambitious projects and sets new standards in the iGaming industry in the Philippines.

We’re building a modern mobile app in the fintech/crypto space and are looking for a Junior React Native Engineer to help implement features, fix bugs, and maintain high-quality code across iOS and Android. 

You’ll work closely with senior engineers and product/design to ship secure, performant, and user-friendly experiences. 

This role is ideal for someone with foundational React Native and TypeScript skills who’s eager to learn advanced mobile patterns, 

native device capabilities, and secure app development.

Our stack at a glance:

- Mobile: React Native, TypeScript.

- State & data: Redux Toolkit, AsyncStorage, Axios.

- Navigation & UI: React Navigation.

- Forms & validation: Formik, Yup.

- Device capabilities: Vision Camera (QR scanning), FS, Document Picker, Share, Keychain, Permissions, Device Info, Geolocation, WebView, View Shot.

- Notifications: Firebase Cloud Messaging, Notifee (local notifications).

- Deep linking: uri-scheme.

- Internationalization & UX: react-native-localization, country pickers, phone number input, moment.

What you’ll do:

- Build and iterate on React Native screens and reusable components using TypeScript.

- Implement navigation flows, deep linking, and transitions (React Navigation + Reanimated).

🧪 About Tetalab
We are a team building intelligent products at the intersection of hardware and software. We launch IoT solutions, mobile apps, and web platforms - helping businesses make the complex simple and accessible.

Our mission is to create ecosystems where technology works seamlessly.

💡 Who We’re Looking For
We’re looking for a Manual QA Engineer who will help us ensure the stability and quality of products that improve users’ lives every day.
If you’re detail-oriented, love testing, and enjoy finding logic (and bugs 🐞) — we’ll get along perfectly!

⚙️ Requirements
— 1+ year of commercial experience as a Manual QA Engineer
— Solid understanding of software testing processes
— Knowledge of SDLC and Agile processes
— Experience testing web and mobile apps (iOS & Android)
— Ability to create and execute test documentation
— Proactive attitude and growth mindset

🔍 Responsibilities
— Perform functional, smoke, regression, GUI, and compatibility testing
— Review requirements and provide feedback
— Create and execute test cases
— Log and track bugs in Jira, Trello, or Asana
— Collaborate closely with developers and product owners to ensure top quality

🌟 Nice to Have
— Experience writing QA documentation and test cases
— Basic understanding of automated testing

🌱 What We Offer
— Remote-first or hybrid work format
— Flexible schedule 🕐
— 20 paid vacation days, sick leave, and day-offs
— Accounting support
— Transparent communication, friendly culture & no micromanagement
— Growth opportunities together with the team 🚀
— Membership in IT Cluster Lviv

🔬 Recruitment Process
Screening call with HR (30 min) → Technical interview (up to 1 hour) → Final talk with the CEO → Offer 🎉

Want to join Tetalab 🧪?
Send us your CV — we’re waiting for you to join our quality lab!

We’re looking for an experienced Solution Architect with a strong background in Node.js and React who enjoys driving architecture decisions, mentoring teams, and collaborating directly with clients.

Location: Remote / Offices in Kyiv or Lviv
Domain: FinTech / EdTech
Type: Long-term, full-time

Requirements:

• 7+ years of experience in software development with deep knowledge of JavaScript / TypeScript.
• Proven expertise with Node.js (Nest.js) and React.
• Solid background in designing scalable architectures and leading complex projects.
• Experience with AWS (or another major cloud provider).
• Strong skills in mentorship, code review, and technical leadership.
• Experience with FinTech or EdTech products.
• Participation in pre-sales, discovery, or architecture definition phases.
• English: Upper-Intermediate (strong) or higher.

Nice to have:

• Experience with Python, PHP, or .NET.
• Background in competence/SDO offices or solution audit services.

 Your Responsibilities

• Lead pre-sales activities: define requirements, risks, estimations, and high-level architecture.
• Conduct discovery phases and recommend technologies, tools, or integrations.
• Oversee R&D initiatives, POCs, and architecture validation.
• Mentor and guide development teams through code reviews and best practices.
• Participate in interviews and help build strong engineering teams.
• Support troubleshooting and contribute to improving project code quality.

 What the Company Offers

• Competitive compensation (fixed + performance-based bonus).
• Exciting long-term startup projects with modern technology stacks.
• Career development with regular performance reviews.
• Professional study support, online courses, and certifications.
• Corporate English classes and daily communication with international clients.
• VIP medical insurance or sports compensation.
• Flexible working hours (start between 8:00–11:30).
• 18 paid vacation days + sick leave.
• Cozy offices in Kyiv and Lviv (generator, Starlink).
• Coworking compensation for remote employees.
• Corporate lunches, soft skills clubs, team events, and an internal charity fund.
• Fully remote option from anywhere in the world.

About Evestar
Evestar is a full-service eCommerce growth agency that helps fast-growing brands scale through data-driven marketing, creative excellence, and technology innovation. We work with global eCommerce companies to optimize their performance, automate their operations, and leverage AI to achieve sustainable growth.

About the Role
We’re looking for a Software Engineer with strong backend experience and a passion for building modern automation and AI-powered systems. In this role, you’ll be working on the development of intelligent workflows and integrations using NodeJS, Python, and platforms like n8n, Supabase, and Airtable.

You’ll collaborate with our data and automation teams to design, build, and optimize scalable systems that connect APIs, automate business logic, and leverage LLM models such as ChatGPT, Grok, and Gemini to enhance decision-making and workflow efficiency.

Responsibilities:

• Design, develop, and maintain backend systems and automation workflows
• Build and integrate APIs (REST, GraphQL, Webhooks, etc.) between different platforms
• Create and optimize database queries (SQL / Supabase)
• Implement AI-based logic using ChatGPT, Gemini, or other LLM APIs
• Collaborate with cross-functional teams to turn business needs into scalable tech solutions
• Troubleshoot, monitor, and improve system reliability and performance

Requirements:

• Strong experience with NodeJS and JavaScript (TypeScript is a plus)
• Experience with Python for scripting or backend logic
• Solid understanding of REST APIs, authentication (OAuth2), and third-party integrations
• Knowledge of SQL and experience with relational databases (PostgreSQL, Supabase, etc.)
• Familiarity with cloud services (AWS, GCP, or similar) and Docker
• Excellent communication skills and C1+ English (both written and spoken)

Nice to Have:

• Experience with n8n, Zapier, or Make
• Understanding of AI / LLM APIs (ChatGPT, Gemini, Claude, etc.)
• Experience with Airtable, Notion, or other productivity platforms
• Familiarity with eCommerce tech stacks (Shopify, Klaviyo, etc.)

Why Join Us:

• Work with a forward-thinking agency integrating AI and automation into real-world eCommerce
• Opportunity to experiment with cutting-edge tools and build AI-driven systems from scratch
• Collaborative, fast-paced environment with a focus on growth and innovation

Tech skills profile:

• 6+ years of practical work with MS SQL Server as a Primary technology (different versions including 2016+);
• Strong experience with DWH, ETL (SSIS), deep understanding of DWH concepts;
• Experience in the development of complex stored procedures;
• Experience in optimization procedures and performance tuning for MS SQL Server, understanding of execution plans;
• Good in English (Intermediate+)

Would be a plus:

• Experience of creating of SQL Unit tests;
• CI/CD experience (Git, Jenkins);
• Experience with SSAS, SSRS (BI)

Project Description:

Wireless Standard POS (Point-Of-Sales) is our retail management solution for the Telecom Market.
It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 
It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 
 

Few things that our product can do:
Robust Online Reporting
Repair Management Software
3rd Party Integrations
Customer Connect Marketing
Time and Attendance
Carrier Commission Reconciliation

At Promova, we’re redefining language education to make it accessible, personal, and effective for today’s fast-paced world. Our growing team of 170+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners — reaching every country except aggressor states (yes, even Antarctica).

We blend AI-driven innovation with human expertise to create tools that help people speak with confidence, embrace new cultures, and truly belong in any language. As part of our team, you’ll make a real impact, work in an environment built on care, quality, and creativity, and grow alongside a community that values progress.

With flexible work options, comprehensive benefits, and endless growth opportunities, Promova is more than a workplace — it’s a movement.

Now we’re looking for a Middle User Acquisition Manager to help us launch, test, and scale ad campaigns on a daily basis.
 

The main goal of this role is to support Promova’s rapid growth by driving effective user acquisition through paid social media channels — primarily via TikTok and Snapchat.

Through your work, you’ll directly contribute to Promova’s mission of making language learning accessible, affordable, and effective for everyone.

Your Areas of Impact:

• Set up and run paid campaigns in TikTok and Snapchat: from account preparation and audience targeting to scaling performance.
• Achieve sustainable profitability (ROMI+) by meeting ROI/ROMI targets, controlling CPA, and monitoring performance at every funnel stage.
• Identify growth opportunities by testing new audiences, markets, and approaches.
• Support testing initiatives: develop hypotheses, run experiments, and scale successful strategies from 0 to consistent profitability.
• Optimize campaigns daily: track key metrics and collaborate with the team on adjustments.
• Partner with cross-functional teams to align objectives, exchange insights, and enhance overall performance.
   

About You:

• 1.5+ years of experience in User Acquisition, ideally with a focus on TikTok and Snapchat: able to independently launch campaigns, test hypotheses, and take ownership of results within a product or team.
• Hands-on experience managing budgets of $50—100K/month: confident in scaling, controlling CPA, and achieving ROMI-positive performance.
• Proven optimization skills: working not only with creatives and audiences but also with bid strategy, budget allocation, and funnel step analysis..
• Testing mindset: ability to form hypotheses, run experiments, and scale what works.
• English level B2: comfortable working with English-language ad accounts and creatives, and communicating with international teammates.
   

Will Be a Plus:

• Understanding of ad tracking systems — Pixel/CAPI.
• Experience with automation tools or AI-driven optimization — bidding, audience, reporting.
   

Corporate Benefits:

🎓 Growth — offered to help develop your skills, advance your career, and reach your full potential: compensation for external training, access to a large electronic library, paid online courses and conferences, Promova English Group, English Classes, Promova Speaking Club, and access to Promova Premium.

🧘🏼 Wellbeing — support for your overall health, happiness, and resilience: remote work from any safe location, flexible schedule, 20 paid vacation days per year, unlimited sick days, medical insurance coverage, mental health support, power station reimbursement, employee discounts, and special benefits for remote employees.

🏄🏼‍♂️ Fun & Activities — designed to foster informal communication and strengthen social connections among teammates: remote team compensation for gatherings and team-building activities.

If you’re ready to help reimagine language learning for today’s world — let’s do it together! 🌍

Project description: 

The project provides a personalized transportation service allowing you to reach the main European airports. There are several applications for collaborators and users: web and mobile apps for travelers, web applications for S2S and D2G administrators, mobile applications for S2S and D2G drivers, and mobile applications specified on tickets. All modules work together to ensure the operation of travel services. 

We are looking for a Trainee QA Engineer to join our team.
This is an incredible chance for you to play a vital role in this project! 

Requirements:  

• Basic technical knowledge in the IT industry; 
• Understanding of basic testing concepts, SDLC, and STLC; 
• Knowledge of Software Quality Assurance methodologies and practices; 
• Experience and knowledge of Web testing and mobile testing; 
• REST API basic testing experience; 
• English — Strong Intermediate level(B1+) and above; 
• Logical thinking, analytical ability, and problem-solving skills; 
• Knowledge of testing documentation types 
• Attention to details; 
• Curiosity, learning ability; 
• Good communication skills. 

Will be plus: 

• DB skills 
• Relevant commercial experience in Quality Assurance 

Responsibilities: 

• Manual test execution (Web, Mobile, API); 
• Creating/updating existing test documentation (test-cases, check-lists); 
• Test execution results reporting (JIRA and XRay); 
• Collaboration with teams on resolving issues effectively; 
• Be productive, constructive, and provide value in the project. 

We sincerely appreciate every application and the interest shown in our vacancy. If we do not contact you within a week, it will mean that your resume has not been selected for further consideration for this particular role at this time. However, we will keep your resume in our candidate database and will be sure to reach out to you should a position matching your experience become available in the future.

• Project Description:

  The primary goal of the project is the modernization, maintenance and development of an eCommerce platform for a big US-based retail company, serving millions of omnichannel customers each week.
  Solutions are delivered by several Product Teams focused on different domains - Customer, Loyalty, Search and Browse, Data Integration, Cart.
  Current overriding priorities are new brands onboarding, re-architecture, database migrations, migration of microservices to a unified cloud-native solution without any disruption to business.
  
   

• Responsibilities:

  We are looking for an experienced Java Developer who can help to perform migration of client platform:
  - Quickly onboard to Customer's processes
  - Develop new features in Java and Kotlin for Spring Boot Microservices, as well as maintain existing ones
  - Improve Personalized Search
  - Modernize Data Ingestion for faster searching and indexing
  - Ensure Cloud Readiness and integration of Azure APIM and Gateway
  - Collaborate with other teams and client to find the best solutions
  
   

• Mandatory Skills Description:

  Readiness to work until 8.00 pm CET;
  English - B2 or higher;
  Must have: Kotlin, Java Spring Boot, Gradle;
  At least 5 years of work experience including enterprise backend system design experience;
  - Strong knowledge of Java/Kotlin language, familiar with Spring/SpringBoot;
  - Deep understanding of enterprise application architecture patterns;
  - Hands on experience with AZURE (preferably Azure AI Search) and knowledge of cloud architecture patterns;
  - Experience with distributed systems;
  - Good knowledge of SQL;
  - Familiar with microservice architecture patterns;
  - Familiar with Containers and Orchestration Systems (Kubernetes/PKS/OpenShift);
  - Experience with PostgreSQL;
  - Adoption of Agile and DevOps culture;
  - Strong written and verbal communication skills

• Nice-to-Have Skills Description:

  - Experience of work in distributed teams, with US customers
  - Experience of work with search platforms;
  - E-commerce background;
  - An experience with Hazelcast;
  - An experience with Elasticsearch;
  - An experience with Spring Cloud;
  
   

• Languages:
  • English: B2 Upper Intermediate

We're Building the Future of Conversation Intelligence

Ender Turing is revolutionizing how businesses understand their customer conversations through cutting-edge AI speech analytics. We're not just another startup - we're the ones who ship fast, iterate relentlessly, and actually make AI work in production at scale.

What You'll Actually Build

- Core Platform Development: FastAPI/Python backend services processing millions of conversations daily

- Real-time Analytics: Vue 3/TypeScript dashboards with WebSocket streaming, D3.js visualizations

- AI Integration: Deploy and optimize LLM-powered features (transcription, sentiment, summaries)

- Scalable Architecture: Docker/Kubernetes deployments, Celery task queues, OpenSearch clusters

- Integration Pipelines: Connect with CRM systems (Zendesk, Genesys, Vicidial, and more)

Your Tech Arsenal

Backend: Python 3.11+, FastAPI, SQLAlchemy, Celery, Redis, PostgreSQL

Frontend: Vue 3, TypeScript, Vuetify, Vite, Chart.js, WebSockets

AI/ML: OpenAI APIs, Librosa, Speech processing pipelines

Infrastructure: Docker, Kubernetes, AWS/GCP, OpenSearch, Traefik

Tools: Git, GitHub Actions, pre-commit hooks, pytest

Non-Negotiable Requirements

✅ 3+ years shipping production code (we'll check your commits)

✅ AI-Native Development: Daily use of Claude Code/Cursor/Codex - if you're still manually typing boilerplate, this isn't for you

✅ Full-Stack Capable: Comfortable jumping between Python services and Vue components

✅ Self-Directed: We give problems, not tickets. You figure out solutions

✅ Speed Obsessed: Ship daily, break things, fix them faster

You're Our Person If

- You code on weekends because you're building something cool or exploring new approaches

- "Work-life balance" means coding from different coffee shops

- You've already tried to break into our demo site (bonus points if you succeeded)

- Your GitHub graph is greener than our office plants

- You think 9-5 is when other people sleep

What We DON'T Offer

❌ Endless meetings about meetings

❌ "Agile" ceremonies that slow you down

❌ Legacy code from 2010

❌ Middle management layers

❌ Clock-watching culture

What We DO Offer

🚀 Direct impact - your code in production within hours, not months

🧠 Learning velocity - work with senior engineers who've scaled to millions

🛠️ Latest tech - if it's cutting-edge and useful, we're using it

🌍 Remote-first - code from anywhere with good internet

The Interview

1. Founder chat: Make sure we'd enjoy grabbing beers together

2. Technical Screen: We check if you're real and can speak coherently about code

3. Technical deep-dive: Screen share, live coding, architecture discussion

4. Take-home: Small feature addition to our actual codebase (1-2 hours max)

Apply If You're Ready To

- Ship code that processes millions of conversations

- Debug production issues at 2 AM (and enjoy the adrenaline)

- Argue about architecture decisions (with data, not opinions)

- Learn faster than any bootcamp could teach you

Not looking for perfect. Looking for hungry.

📧 Drop us a line with:

- Your GitHub (we'll actually read your code)

- One thing you've built that you're proud of

- Why startups, why now, why us

P.S. - If you're worried about "years of experience" requirements but can prove you ship quality code fast, apply anyway. We care about output, not input.

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🔥 Join us before we're on TechCrunch's front page.

🛠️ Support Engineer/Developer - Deep Technical Support

Debug Production. Ship Fixes. Own Customer Success.

Ender Turing's AI speech analytics platform processes millions of conversations across 20+ integrations. When enterprise clients hit edge cases at 6 AM, you're the one who dives into logs, traces the issue through

microservices, and ships the fix before their morning standup.

Your Mission: Be the Technical SWAT Team

- Production Debugging: Trace issues through FastAPI services, Celery queues, OpenSearch clusters

- Integration Support: Debug webhook failures, API timeouts, data pipeline issues across Zendesk, Genesys, Five9, etc integrations

- Customer Code Reviews: Analyze client implementations, spot bottlenecks, optimize their API usage

- Hotfix Development: Write Python/TypeScript patches that go straight to production

- Infrastructure Triage: SSH into servers, analyze Docker logs, query PostgreSQL, hunt memory leaks

Daily Reality Check

09:00 - Customer reports transcription delay -> Check Celery queue backlog

10:30 - Write Python script to reprocess 10K stuck sessions

12:00 - Debug WebSocket connection drops in Vue dashboard

14:00 - Trace OpenSearch query timeout, optimize index mapping

16:00 - Ship hotfix for Genesys integration parsing edge case

18:00 - Document root cause, update runbooks, improve monitoring

Your Toolkit

Languages: Python, SQL, Bash (sometimes, TypeScript/JavaScript)

Backend: FastAPI, Celery, PostgreSQL, SQLAlchemy

Infrastructure: Docker, Linux

Monitoring: Sentry, custom logging pipelines

Integrations: REST APIs, Webhooks, OAuth flows, CRM systems

Non-Negotiable Skills

✅ 3+ years in technical support and/or DevOps with coding skills

✅ Debug Mastery: Can trace a bug through 5 microservices using only logs

✅ SQL Ninja: Complex queries, query optimization, database debugging

✅ API Debugging: Postman, curl, reading logs and traces in your sleep

✅ Docker and Linux Comfort: SSH, grep, tail -f, docker service ls is your natural habitat

✅ Customer Communication: Explain technical issues without condescension

You're Perfect If You

- Get excited seeing "500 Internal Server Error" (finally, a real problem!)

- Have a personal collection of debugging scripts you've written

- Can explain distributed systems failures using restaurant analogies

- Think "Works on my machine" is a personal failure

- Actually read stack traces instead of copying them to ChatGPT

Support Philosophy We Live By

🔍 Root Cause > Quick Fix (but ship the quick fix first)

📊 Data Drives Decisions - reproduce, measure, fix, verify

🚀 Every Ticket = Product Improvement - bugs become features

💪 Own the Problem - no "that's not my department"

🧠 Teach While Fixing - empower customers to self-serve

What Makes This Different

Not Your Typical Support Role:

- You'll commit code to production repos PR’s

- You'll architect solutions, not just follow runbooks

- You'll pair with senior engineers on system design

- You'll influence the product roadmap with field insights

Growth Path:

- Support Engineer → Platform Engineer → SRE Lead

- Or: Support Engineer → Solutions Architect → Customer Success Engineering Lead

Real Scenarios You'll Handle

1. The Integration Mystery: "Calls from Genesys contact center system stopped syncing at midnight" - trace through logs, identify API rate limit, new fields in JSON answer, implement new structure support

2. The Performance Hunt: "Dashboard takes 30s to load" - profile PostgreSQL queries, add caching layer, optimize SELECT query

3. The Data Puzzle: "Transcripts missing for 500 calls" - track through Celery tasks, find S3 permission issue, fix the lambda function, reprocess if needed

4. The Scale Challenge: "System slows at 10K concurrent sessions" - identify bottleneck, implement queue prioritization, deploy fix

Interview Process

1. Culture Fit (20 min): How you handle pressure, angry customers, and impossible deadlines

2. Technical Screen (20 min): Debug a real production issue

3. Deep Dive (30-45 min): Architecture discussion, live debugging session, SQL challenges

4. Take-home (1 hour): Given logs and error reports, find the root cause and propose a fix

What We Need From You

📧 Send us:

- Your most clever debugging story (the weirder, the better)

- GitHub/GitLab profile or code samples

- Proof you can write (documentation, blog posts, detailed bug reports)

- Your home lab setup (optional, but we're curious)

Compensation & Perks

💰 Competitive salary

🎯 Direct impact on product and thousands of users

🏠 Full remote (but you need to overlap 4 hours with CET timezone)

Red Flags (Don't Apply If)

❌ You think customers are "annoying"

❌ You prefer perfect documentation over diving into code

❌ "That's a development issue" is in your vocabulary

❌ You need detailed instructions for every task

❌ You think AI will replace debugging skills

Green Flags (Definitely Apply If)

✅ You've built home labs to reproduce customer issues

✅ Your browser has 50+ tabs of documentation open

✅ You've contributed to open source projects' issue trackers

✅ You can explain why "restart fixed it" isn't a solution

✅ You get genuinely excited about elegant solutions to ugly problems

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🔥 Join us while the codebase is still small enough to understand fully.

P.S. - If you've ever fixed a production issue during a holiday dinner and felt proud rather than annoyed, you're the kind of engineer we're looking for.

We are looking for a talented AI Voice & Prompt Engineer to join our fast-growing company in the Betting / iGaming industry, building cutting-edge AI-driven solutions. Your mission will be to design and build advanced AI voice agents across multiple languages, working alongside a highly motivated team that thrives on innovation and results.

If you are passionate about creating AI agents that truly impress, love experimenting with new approaches, and want to push the boundaries of what’s possible — this role is for you.

About the Ideal Candidate

We’re especially interested in candidates who started their journey in Sales or Marketing and have transitioned into AI over the past 1–2 years. You likely have a solid grasp of how LLMs work under the hood, can think from both the business and user experience perspective, and have already built AI voice agents — possibly as a freelancer or for custom client projects.

Responsibilities

• Design and optimize prompts for AI voice agents.
• Build and customize agents for multiple clients and use cases.
• Experiment with and test new LLMs to improve performance.
• Fine-tune and configure TTS/STT models for natural and native-sounding voices.
• Record and integrate new voices with native speakers.

• Develop unique solutions for advanced AI voice applications.

   

Candidate Profile

• 1+ year of commercial experience with AI.
• Strong written English and solid spoken English.

Practical Skills

• Experience with AI sales agents, multilingual.
• Prompt engineering and scripting.
• Preparing and integrating knowledge bases.
• Understanding of voice AI assistants’ principles.
• Knowledge of TTS/STT setup and voice customization.

Nice to Have

• Understanding of SIP Trunking.
• Hands-on experience creating custom voices.

Hiring Test

Candidates will be asked to:

• Build a voice agent based on an English specification.
• Demonstrate precise word pronunciation control in output.
• Create a custom voice from recordings.

Growth Path

Potential to grow into Head of AI Voice Agent Development.

Compensation

• Fixed salary: $2,000 – $2,500 / month.
• Performance-based bonuses.

Hiring Process

1. HR Interview
2. Test Task
3. Technical Interview
4. Final Interview (optional)

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.

Main areas of work:

• Game Development — driving the end-to-end engineering process for innovative, engaging, and mathematically precise games tailored to global markets.
• Mechanics & Player Experience — overseeing the creation of core gameplay logic and features that maximize engagement and retention while also leading the development of back office admin panels for game configuration, monitoring, and operational efficiency.
• Data-Driven Game Design — implementing analytics and big data solutions to measure player behavior, guide feature development, and improve monetization strategies.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities:

• At least 5 years of professional experience.
• Strong experience with Node.js (core principles, performance optimization, testing, pipelines, deployment, monitoring, scaling).
• Proficiency in TypeScript; experience with Express.js and Nest.js (nice to have).
• Proficiency with PostgreSQL, including performance optimization; experience with Sequelize and Prisma (nice to have).
• Hands-on experience with RabbitMQ and caching solutions (Redis).
• Practical experience in writing and maintaining unit, integration, and E2E tests; familiarity with Jest and CucumberJS.
• Knowledge of REST API and OpenAPI specifications.
• Solid understanding of Software Architecture, UML, Design Patterns; experience with PlantUML (nice to have).
• Strong grasp of OOP, SOLID principles, and Quality Gates.
• Experience with Kubernetes.
• Proficiency in Git flow for version control.
• Understanding of Go code would be a plus.

Requirements:

• Development of new features and system implementations: creating new functionalities, integrating new systems, and ensuring compliance with product requirements.
• Refactoring existing code: optimizing and improving existing code according to established guidelines, ensuring system stability and performance.
• Optimizing PostgreSQL performance: configuring, optimizing, and monitoring the PostgreSQL database to ensure high performance and reliability.
• Setting up and configuring message brokers: working with RabbitMQ to ensure efficient message processing, resolving issues with queues and retries.
• Testing and quality assurance: writing and maintaining integration, unit, and E2E tests, ensuring high test coverage, controlling code quality, and participating in CI/CD processes.

We offer:

• 30 days off per year (vacation and sick days) — we value rest and recreation. We also comply with the national holidays.
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership.
• Remote work; after Ukraine wins the war — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station).
• Flexible work schedule — we expect a full-time commitment but do not track your working hours.
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.