Jobs at Djinni

Requirements:

- 2+ years of hands-on experience in full-cycle recruitment across technical and non-technical roles, ideally in dynamic product or igaming environments;
- Proven track record of partnering with hiring managers and driving hiring decisions with confidence;
- Advanced sourcing skills using a broad range of tools and channels (LinkedIn, GitHub, job boards, communities, referrals, etc.);
- Strong stakeholder management and communication skills — able to lead discussions, present insights, and influence decision-making;
capable of operating independently and in a fast-paced environment;
- At least an Upper-Intermediate level of English proficiency;
- Experience in the Igaming industry

Responsibilities:

- Arranging full life-cycle recruitment process: from the understanding of vacancy’s requirements, sourcing of candidates, interviewing candidates to negotiating potential offers;
- Development of new approaches in attracting candidates and improving the selection process, monitoring new trends and other useful data to improve the productivity and recruitment process overall;
- Developing long-term relationships with potential candidates through networking;

Would be a plus:

- Experience in the Igaming industry
- Proactive, data-driven, and adaptable mindset;

📍 Location: Remote

🕐 Schedule: Full-time, Sunday to Thursday

🌍 Company: A fast-growing affiliate marketing network connecting advertisers with high-quality leads

We’re seeking a proactive and experienced Billing & Collection Team Lead to take charge of our billing operations and manage a small remote team. This role is perfect for someone who not only understands finance but also knows how to motivate, lead, and grow a team in a remote environment.

🧩 Responsibilities:

• Manage and mentor a team of 5-6 specialists;
• Ensure accurate and timely billing and collections from affiliates and advertisers;
• Coordinate with sales and finance teams to track all costs and revenues;
• Continuously improve billing processes and implement best practices;
• Handle escalated billing issues with clients;
• Prepare financial analysis and reports for senior leadership;
• Lead process automation and efficiency initiatives.

✅ Requirements:

• Proven experience in billing/collections, or finance;
• Prior experience managing a team;
• Excellent leadership and communication skills;
• Strong analytical and problem-solving abilities;
• Proficient in Google Sheets;
• English level: B2 or higher;
• Ability to motivate a remote team and maintain high performance.

Think you’re a good fit? We’d love to hear from you — send over your CV and let’s talk!

About Us
We are a fast-growing international iGaming company, running multiple successful casino and sports betting brands with a strong presence in LatAm markets alongside Tier 1 & Tier 2 GEOs. Our focus is on delivering highly engaging, conversion-driven experiences tailored to local audiences. We combine bold creative ideas, data-driven marketing, and a deep understanding of cultural nuances to capture player attention and loyalty. As we continue expanding in Latin America, we are looking for a talented Graphic Designer to bring our visuals to the next level.

Responsibilities

• Design engaging and conversion-focused creatives for LatAm markets across web, mobile, social media, and performance marketing campaigns.
• Create banners, landing pages, social media assets, and promotional visuals in Spanish and Portuguese versions (translations provided).
• Collaborate with marketing, product, and media buying teams to produce high-performing ad creatives tailored to LatAm cultural preferences.
• Adapt and localize creative materials for different GEOs and market specifics.
• Work on UI/UX-related visual assets to improve engagement on our platforms.
• Maintain brand visual identity across all channels while optimizing for conversion.
• Stay updated on design trends in iGaming and LatAm advertising.
• Requirements
  2+ years of experience as a Graphic Designer (iGaming experience is a big plus).
• Strong portfolio showcasing marketing and performance ad creatives.
• Proficiency in Adobe Photoshop, Illustrator, Figma (After Effects is a plus).
• Understanding of conversion-driven design and how creatives impact CTR/ROI.
• Ability to work in a fast-paced, high-volume environment with tight deadlines.
• Attention to detail and creative problem-solving skills.

Nice to Have

Experience designing animated creatives and HTML5 banners.

Knowledge of UI/UX principles for iGaming platforms.

Familiarity with cultural nuances in LatAm advertising.

We Offer
Competitive salary (discussed individually based on portfolio & experience).

Remote-first work model with a flexible schedule.

Opportunity to work on top-tier iGaming brands in LatAm.

We are looking for a Senior Recruiter to strengthen our team and accelerate the hiring process across the company. As our business grows, we need an experienced professional who can efficiently manage the full recruitment cycle, bring in top talent, and ensure our hiring needs are met promptly without compromising quality.

 

What you'll do (responsibilities)

• Manage the full recruitment cycle for vacancies across Marketing, Sales, Customer Success, Product, and Development teams.
• Collaborate closely with stakeholders and hiring managers to deeply understand each role, team dynamics, and success criteria.
• Develop and execute hiring strategies tailored to each department’s needs, ensuring both speed and quality of hires.
• Build and maintain a strong talent pipeline to anticipate and meet future hiring needs.
• Continuously improve recruitment processes by introducing best practices, new tools, and creative approaches.
• Excellent English communication skills

Nice to have:

• You’ll be recruiting talent across the U.S., so experience with the American job market will be a big advantage.

What we look for (requirements)

• Experience in recruitment within a product company: You have at least 4 years of experience in hiring talented professionals for both technical and non-technical roles.
• Knowledge of technology and the market: You understand exactly who you’re looking for and have a clear sense of what each role requires.
• Communication skills: You can not only conduct interviews but also convince candidates they’ve found the right place.
• Relationship building: You know how to build long-term connections with valuable talent.
• Creative approach: You can find unconventional solutions to attract the best people and aren’t afraid to experiment.
• Proactivity and initiative: We value those who take responsibility, suggest new approaches, and strive to improve processes.

Why you'll love working at Precoro:

1. Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
2. Supportive team culture: You're not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays): Work-life balance is a priority for us.
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

    

Hiring Process

Our hiring is quick and straightforward:

1. Recruiter interview
2. Interview with a CEO 
3. Test task 

We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth

📍 Location: Remote

🕐 Schedule: Full-time, Sunday to Thursday

🌍 Company: A fast-growing affiliate marketing network connecting advertisers with high-quality leads

We’re looking for a detail-oriented and reliable Billing and Payment Collection Specialist to join our finance team. This is a great opportunity for someone who wants to grow in a remote-friendly, performance-driven environment.

🔧 Responsibilities:

• Assist in managing billing operations, ensuring accurate billing calculations and on-time payments from affiliates and advertisers;
• Maintain and update billing records using Google Sheets;
• Coordinate with advertiser managers and finance teams to capture all costs and revenues accurately;
• Work closely with the sales and finance teams to ensure accurate cost and revenue tracking;
• Handle client billing inquiries (affiliates and advertisers);
• Support in preparing financial reports and analysis;
• Contribute to improving billing workflows and overall team efficiency.
•  

✅ Requirements:

• Experience in finance, billing, accounting, or related roles;
• Strong knowledge of Google Sheets;
• Excellent attention to detail and organization;
• English level: B1 or higher;
• Self-starter with the ability to stay organized and deliver results remotely.

We’re looking for a proactive and experienced HR Generalist to join our remote team. You’ll be the sole HR specialist in a web development company focused on e-commerce solutions. This is a full-cycle HR role with a strong emphasis on recruitment, employee development, and culture building.

Key Responsibilities:
-Staff learning & development

-Employer brand awareness & internal events

-Onboarding & adaptation processes

-1-to-1s, performance reviews, and soft-skills interviews

-Corporate culture development (events, holidays, anniversaries)

-Motivation & retention strategies (material and non-material)

-Recruitment and closing IT vacancies

-CRM and database management (employees, candidates, events)

-Planning, budgeting, and resource management

Requirements:
-3+ years in HR (Generalist / People Partner / Business Partner roles)

-Experience in IT recruitment and HR processes

-Strong communication, presentation, and time management skills

-Conflict resolution and psychological insight

-Budgeting and planning experience

-Upper-intermediate English (written & spoken)

-Tech-savvy: CRM, Office tools, Jira, AI tools

What We Offer : 
-Remote-first culture

-Flexible working hours and autonomy

-Small workload and supportive environment

-25 days of paid vacation and sick leave

-Opportunity to shape HR processes from scratch

We are ENDGAME

• Ability to make an impact: Be part of the company that values results
• Grow fast. Work as a part of a top engineering team
• BYOTS: bring your own tech stack. Ability to explore and influence the decisions
• Perks: Laptop, fancy tools, paid time off, remote work, all usual stuff

• Build, build, build: start your own pet project, we will mentor and advise

   

WHY

• Because 80% of enterprise software is garbage
• Because long discussions without valuable action can be tiresome
• Because small, diverse expert teams outperform armies
• Because we know how to build faster than yesterday
• Because great engineers deserve better

We're building the alternative.

THE ROLE
We are seeking an exceptional .NET Engineer to help drive the modernization of a major technology platform for one of our projects. 

This is a rare opportunity to build a next-generation solution from the ground up.

YOU WILL

• Design and deliver a scalable, resilient, and innovative microservices-based system using .NET Core, containers, and cloud platforms.
• Implement event-driven architecture with Kafka and workflow engines (Temporal/Camunda) to build responsive and decoupled systems.
• Create and maintain CI/CD pipelines enabling rapid, reliable deployments.
• Integrate AI capabilities into the platform to unlock new features and improve efficiency.
• Actively contribute production-quality code as a hands-on technical leader.

ABOUT YOU

• 7+ years in software development, including 4+ years with .NET Core / C#.
• Hands-on experience with event-driven systems, Kafka, and workflow orchestration (Temporal/Camunda).
• Deep knowledge of cloud platforms (Azure/AWS/DigitalOcean), Docker, and Kubernetes.
• Proven experience designing and implementing microservices architectures.
• Solid background with SQL Server, PostgreSQL, and NoSQL databases.
• Experience integrating AI capabilities into software applications.
• English level B2 or higher.
• Experience driving and owning technical solutions is preferable.

THE DEAL

• Competitive salary
• AI tools
• Remote with occasional travel

THE PROCESS

1. Getting know each other (30 min)
2. Technical discussion (45-60 min)
3. Technical discussion (60 min)

4. Job Offer

    

No leetcode.
No trivia.
No BS.

FAQ

Q: Remote?
A: Yes. Anywhere CET +/- 2 hours.

Q: AI tools?
A: Extensively. They do the boring parts.

Q: Work-life balance?
A: Work hard. Rest well. No weekends unless prod is on fire.

Q: Growth path?
A: Build products → Run practices → Build the company.

Q: Why "Endgame"?
A: Because we're building what comes next.

That's it.
You either get it or you don't.
If you get it, we should talk.

Equal opportunity employer.
We judge only on ability to ship products.

We’re looking for a Python Developer to join our team and work on an exciting, impactful project where your code will be used by real customers every day. If you enjoy solving challenging tasks, working with a modern tech stack, and seeing your solutions make a difference — you’ll feel right at home.

Mission of the role -  to design, build, and maintain reliable, high-performance back-end systems that power innovative features for our customers — ensuring speed, scalability, and stability at every step.

Here, you won’t just “close tickets” — you’ll collaborate closely with the team, experiment with new tech, and have a direct say in product decisions.

What you’ll do

• Develop and maintain projects using Python.
• Collaborate with the team to design and implement new features.
• Stay up-to-date with emerging technologies and industry trends.

• Communicate directly with customers when needed.

   

What we’re looking for

• Strong experience with PostgreSQL, Celery, Redis / RabbitMQ.
• Knowledge of FastAPI, WebSockets, SQLAlchemy + Alembic.
• Async programming & pytest testing skills.
• Basic understanding of GIT and GitHub Actions.
• Experience with AWS (EC2, Elastic Beanstalk).
• Basic understanding of Docker & Docker Compose.

• English level B1+.

   

What we offer

• Competitive salary & benefits.
• Modern office in Kyiv — bright workspace, great coffee, and a collaborative vibe.
• Opportunity to work on a high-impact, exciting project.
• Friendly, innovative, and supportive team environment.
• Professional growth and development opportunities.

• Flexible working hours & remote work option.

   

📩 Send us your CV — let’s build something great together!

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

We are currently looking for a Game UI/UX Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Our ideal candidate:

• 1+ year of commercial experience in UI/UX design for mobile projects;
• Proficiency in Figma, Photoshop, and any vector editor (Illustrator / Affinity Designer / etc.);
• Experience working with generative AI tools (MidJourney, Sora, Imagen, Stable Diffusion, etc.);
• Ability to design UI for responsive layouts;
• Understanding of UX logic and player flow. 

Nice to have:

• Basic skills in Unity;
• Understanding of UI implementation principles in game engines;
• Experience in multiple mobile game genres.

Key responsibilities:

• Creating sketches and user flows for UI;
• Researching and selecting visual references;
• Developing final UI art with responsiveness in mind;
• Optimizing graphics for mobile devices;
• Collaborating with game designers and programmers during integration.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees

We look forward to receiving your application!

A bit about our team. Medvoice is a Ukrainian EdTech company founded in 2019. We have built an educational platform for doctors of various specialties, operating on a subscription model, and we continuously generate new content for it. This makes professional medical education accessible, systematic, and up-to-date.

The Medvoice Support Team helps doctors make their learning continuous and modern. Our audience varies greatly in age and specialization, and we have recently entered the Romanian market. That’s why we are looking for a new Support Agent with Romanian language skills to join our team.

We’d love to see you on our team if you:

• Have at least 1 year of experience as a Support Agent;
• Speak Romanian fluently and correctly;
• Have confident English at B2 level;

• Are ready for professional challenges and can deliver excellent customer experience in any situation.

   

What you will do:

• Communicate with clients via messengers, email, and phone (in Romanian);
• Moderate course participant chats;
• Assist with connecting to broadcasts and other technical issues during educational events;
• Work with the customer database, collect client information, and update the CRM system;
• Organize and verify data, send mailings;

• Help clients resolve questions and objections.

   

What we offer:

• Fully remote work;
• Working hours: 13:00–21:00 (2 floating days off per week);
• Paid vacation (20 working days), paid days off, and sick leave;
• Stable monthly salary payments;
• Work in an innovative, well-structured company;
• A close-knit team and friendly atmosphere;

• Corporate training and professional development within the company.

   

We look forward to receiving your CV!

At eMenu, we are revolutionizing the hospitality industry through innovative iPad menus that are served to guests in restaurants instead of paper menus.

Our mission is to transform how people interact with menus and dining experiences, setting new standards for customer engagement and operational excellence.
 

Imagine creating intelligent, responsive systems that seamlessly understand and anticipate customer needs, integrating advanced language models with cutting-edge technology to deliver tailored, real-time solutions. With eMenu, you’ll be at the forefront of redefining the smart restaurant experience, building AI-driven tools that empower users and drive the future of hospitality.
 

Role Summary

We’re looking for a thoughtful and hands-on Backend Engineer to help us build smarter ways for restaurants to manage and publish their menus. This role focuses on four critical areas:

• Automating menu data ingestion from messy PDFs, spreadsheets, and documents
• Accelerating digital menu design through tooling and layout automation
• Creating questions based on training videos

• AI assistant that makes changes on a web-based management menu platform

   

You’ll work closely with senior engineers, designers, and product teammates to implement these systems in a pragmatic, user-centric way. If you’re eager to make real-world tools better through automation and smart design logic, this is a great opportunity to grow and have impact.
 

Key Responsibilities

In general, help automate processes in the company, create AI assistants and tools. In examples:
 

Automate Menu Ingestion

• Help develop pipelines that extract and normalize menu data from diverse formats (PDFs, spreadsheets, web content)
• Apply parsing, OCR, and NLP tools to structure dishes, prices, and categories
• Store and serve structured menu data to downstream systems

Accelerate Menu Layout & Design

• Assist in building internal tools or layout logic that automates parts of the visual design process
• Collaborate with designers to turn templates and layout rules into code
• Contribute to UI generation tools using frameworks like Vue, Canvas, or PDF libraries

Contribute and Grow

• Work under the guidance of senior engineers to shape foundational parts of our internal platform
• Gradually take ownership of individual projects or tooling areas
• Optionally explore areas like voice control or AI automation as the roadmap evolves
   

Requirements

 Must-Have

• 3–5 years of experience in software development
• 2 Years of experience with AI use cases
• Proficiency in a backend language (Python or Node.js)
• Familiarity with parsing or automating document/data ingestion (e.g., spreadsheets, PDFs)
• Working knowledge of SQL databases
• Interest in UI rendering, layout tools, or design automation
• Fluency in English (Upper-Intermediate level or above) and one additional language (Ukrainian, Russian, or Hebrew)
   

 Nice to Have

• Exposure to OCR (Tesseract, Textract), NLP (spaCy, HuggingFace), or structured parsing
• Experience with programmatic layout tools (Vue, Canvas, SVG, PDF libraries)
• Interest in design tooling (Figma plugins, internal editors) or generative UI
• Bonus: Curiosity or experience with voice-based interfaces (e.g., Whisper, Alexa, Dialogflow)
   

Work Environment and Schedule

• B2B contract – unlimited.
• PTO: 24 calendar days per year.
• Sick Days: up to 10 days per year.
• Long-term and stable job – we look for team members who will stay with the company for many years.
• Flexible schedule: work during European hours with occasional evening availability for US-based meetings.
• Fully flexible hours—log 40 weekly hours at your convenience (evenings, nights, or weekends).
• Minimal meetings: no daily standups, just weekly updates.
   

Interested? Let’s connect and discuss the details!

What will you do:

• Design, develop, and maintain scalable and robust backend services using Node.js (Nest framework).
• Develop and maintain databases using RDBMS (preferably PostgreSQL or MySQL) and NoSQL databases.
• Develop microservices architecture to enhance system modularity and scalability.
• Ensure basic security principles are integrated into the development process.
• Analyze business requirements, identify defects, and propose timely hotfixes.
• Participat in meetings to collaborate with the team.
   

What we are looking for:

• 2+ years of experience with Node.js (Nest framework).
• Strong experience with RDBMS (preferably PostgreSQL or MySQL) and NoSQL databases.
• Expertise in TypeORM.
• Knowledge of microservices architecture.
• Proficiency in gRPC.
• Experience with API services and WebSockets.
• Solid understanding of JavaScript ES6.
• Knowledge of HTTP/HTTPS and web protocols.
• Experience with message queue paradigms and well-known MQ servers.
• Proficiency in Redis (Bull).
• Strong analytical skills to analyze business requirements, identify defects, and propose hotfixes.
   

Nice to have:

• Experience with CI/CD pipelines and DevOps practices.
• Advanced knowledge of security principles and best practices
• Experience working in the iGaming industry.
  
   

What we offer:

• We offer a competitive salary that matches your skills and experience.
• Work from anywhere and keep a good work-life balance.
• We offer courses and training compensation to keep your skills sharp.
• Work with a supportive and creative team.

SEOBROTHERS is a full-cycle SEO and content marketing company. We grow websites by combining SEO and content marketing in our own projects. Thanks to our creativity and professional team, we have managed to outperform our competitors and achieve new goals.

Our team is constantly growing, and we're looking for new talents to collaborate with. Currently, we are seeking an ambitious Content Editor to join our team. We are ready to teach the necessary skills if we find a person with a suitable mindset.

Requirements:

• 2+ years of experience with editorial work.
• Proficient level of English (C1-C2).
• Understanding of casino and betting topics, knowledge of terminology.
• Strong research skills to gather and analyse information from diverse sources. 
• Exceptional writing and editing abilities with a keen eye for detail.
• A strong portfolio demonstrating excellent editing skills and the ability to adapt to different formats.
• Strong organisational and time management skills to meet deadlines and handle multiple projects simultaneously.
• Excellent communication skills for effective collaboration with team members.

Will be a plus:

• Familiarity with SEO principles and practices.
• Proficiency in other languages (French, Hungarian, Polish, Spanish, German, Portuguese, Russian).
• Experience with iGaming, specifically gambling and betting.

• Familiarity with Google ranking factors, on-page optimization, and content formatting for optimal search engine visibility.

   

Responsibilities:

• Edit and proofread content tailored to the company's target audience.
• Interaction with foreign authors - ordering and receiving texts in foreign languages.
• Edit written content, including websites, blogs, articles, social media, reviews, newsletters, and promotional materials.
• Review and edit content to ensure it is error-free, grammatically correct, and consistent with brand guidelines. Ensure all content meets quality standards and provides accurate and reliable information to users.
• Implement effective Search Engine Optimization (SEO) strategies to improve organic traffic and rankings.
• Strictly follow the company's Editorial Policy and TOR.
• Stay informed about the latest trends, consumer preferences, and technological advancements in the industry.
• Adhere to legal and regulatory requirements related to online gambling. Ensure all content is compliant with industry guidelines and policies.

• Work closely with the content department's leadership to plan content, style, and website layout.

   

What you will get:

• Remote-First Comfort & Flexibility. Stay productive and connected — no matter where you are. Participate in virtual meetings, collaborate seamlessly online. Enjoy the freedom of remote work without losing the feeling of being part of a close-knit, engaged team.
• Time Off — 100% Paid. We offer 20 working days of paid vacation, 10 fully paid sick leave days, and all public holidays in your country — so you can truly rest and recharge.
• Life Happens — We’ve Got You. We offer 3 additional paid days off per year for significant life events: birth of a child, your wedding, or the loss of a close family member. These days are fully paid by the company — because you come first.
• Referral Bonus Program. Know someone who’d be a great fit? Refer and earn! We offer generous cash bonuses for successful hires you bring into the team.
• Celebrations — Backed by Bonuses. On your birthday, you’ll receive €100 (probation) or €200 (post-probation) — plus a delicious office celebration, all covered by us. On your work anniversaries, enjoy personalized gifts and growing monetary rewards — the longer you stay, the more we celebrate.
• Impactful Work in the iGaming Industry. Work on innovative iGaming projects that blend creativity with top-tier tech. You’ll join a team of specialists passionate about sharing knowledge and pushing boundaries.
• Learning & Development — Company-Funded. We believe in growth. All company-initiated training is 100% paid by us. If you choose additional personal development, we cover 50% of the cost, up to €800/year.
• Industry Conferences — Fully Sponsored. Attend leading industry events like SiGMA and more. The company covers all travel, tickets, and participation costs — whether you’re visiting or representing us at the booth.

About the Role:
We’re looking for an experienced Technical Support Engineer to join our team. You’ll be the go-to expert for resolving complex technical issues for enterprise clients, with direct access to R&D and Product teams. This is a high-impact, all-tiers role where you’ll play a key part in shaping a world-class support function during a critical growth phase.

What You’ll Do:

• Troubleshoot and resolve advanced all-tiers technical issues for enterprise clients.
• Handle post-sale and pre-sale support cases.
• Work closely with R&D and Product to resolve platform-level challenges.
• Act as a trusted technical advisor and escalation point.
• Write internal documentation and share best practices with the global support team.
• Provide clear, empathetic, and proactive communication with clients.
• Manage SLA and follow up with customers.
• Operate with autonomy in a fast-paced, startup setting.
   

What We’re Looking For:

• 5+ years in technical support (SaaS, cybersecurity, or enterprise software), at least 2 years managing Tier-3.
• Proficiency in troubleshooting Web Application and Data pipeline.
• Proficiency in troubleshooting data format issues.
• Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI.
• High-level experience in SQL.
• Hands-on Application Monitoring Tools (Grafana, Coralogix)
• Hands-on Kubernetes troubleshooting (Lens)
• Good understanding of Python (bonus)
• Exceptional communication and client-facing skills in English.
• Comfortable working independently in remote setups, fast and independent learner.
• Demonstrated problem-solving and multitasking abilities, with strong organizational and prioritization skills.

We are looking for a Senior Technical Account Manager to join our high-performing Customer Success team. As a senior TAM, you’ll serve as a trusted advisor to enterprise customers, providing strategic technical guidance, owning deployments, and supporting threat detection, SOAR implementation, and product optimization. You’ll work cross-functionally with Sales, Product, and Engineering to ensure long-term customer success and platform adoption.

Responsibilities:
Own the technical post-sales relationship with strategic enterprise accounts.
Lead platform deployments, configurations, and integration with customer environments.
Conduct compromise assessments, threat research, and environment tuning.
Develop and automate SOAR workflows for threat response.
Present QBRs and provide KPI-driven recommendations.
Partner with internal teams to shape product direction based on customer feedback.
Provide mentorship to junior TAMs and act as technical escalation point.
Deliver training sessions, webinars, and workshops to build customer capability.
Requirements
5+ years in cybersecurity, technical account management, or professional services.
Deep knowledge of endpoint, network, and cloud security (SIEM, SOAR, IDP, etc.).
Strong experience Python, Bash, SQL, and APIs for data querying and automation.
Demonstrated success in building relationships with senior stakeholders.
Ability to lead projects with minimal supervision in a customer-facing role.
Familiarity with cloud platforms (AWS, Azure), data lakes, and security automation.
Excellent communication and problem-solving skills.