Jobs Sales Manager

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position, schedule is 1 PM −10 PM UK timezone.

This job is for you if you are:

• Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively.
• A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention.
• Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records.
• A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues.
• Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools.

Responsibilities:

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts.
• Provide administrative support to the sales team, including managing calendars and scheduling appointments.
• Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues.
• Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
• Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations.
• Maintain accurate and complete customer records in CRM.

Requirements:

• 2+ years of experience in sales, customer service, refunds handling, or a related role.
• C1+ level of English
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.
• Proactive problem-solver with a customer-focused mindset.
• Strong organizational skills with high attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools

Nice-to-haves:

• Payment Recovery (Billing)
• Chargeback Management
• Work with escalations

Benefits:

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
• Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision.
• Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

We are looking for a Sales Manager with experience in IT sales or Upwork client acquisition who is ready to operate in a high-responsibility, full-cycle sales environment.
 

This role requires ownership of the entire sales process — from first contact with the client through negotiation, closing, and structured handover to the delivery team, ensuring quality execution and long-term value.
 

Responsibilities
- Source and acquire new clients on Upwork (and other platforms)
- Manage the full sales cycle: lead → pre-sales → proposal → negotiation → closing → handover to delivery team
- Write and adapt high-conversion proposals for IT projects
- Analyze project opportunities (fit / budget / scope / risk assessment)
- Communicate with clients (chat, calls, email)
- Negotiate and close deals, then hand over projects to the delivery team
- Maintain long-term client relationships (upsell/repeat business)
- Use AI tools to improve efficiency (proposal writing, personalization, follow-ups, reporting, research support)
- Monitor competitors and market trends (rates, demand, niches)
 

Requirements
- 1+ years of experience in IT Sales (outsourcing)
- Proven experience working on Upwork (mandatory)
- Strong understanding of the full sales funnel (lead → call → negotiation → close)
- Understanding of IT services (Web / Mobile / QA / DevOps / Design)
- Experience writing proposals and communicating with international clients
- Upper-Intermediate or higher English level (B2–C1)
- Ability to evaluate project budgets, scope, and feasibility
- Ability to work independently and manage multiple deals simultaneously
- Comfortable using AI tools in daily sales work
 

Will be plus
- Own client base or proven Upwork case studies
- Experience with high-ticket IT projects
- Cold outreach skills (LinkedIn, email)
- Understanding of SDLC and team roles in software development

We offer
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals
- No micromanagement - your ideas and initiatives are always encouraged
- Educational programs that are covered by the company at 30% of the expense
- Paid vacation leave and public holidays (21 vacation days annually)
- Competitive financial compensation with regular performance reviews
- Outdoor team activities are paid for by the company
- English language improvement through extensive communication
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment

About the Role

We are looking for an Upwork Sales / SDR to own client communication, qualification, deal shaping, and closing on Upwork.

This role works with warm inbound leads generated through Upwork profiles and bids.
You are responsible not only for responding to clients and closing deals, but also for actively managing and improving the performance of assigned Upwork profiles as a revenue asset.

This is not classic outbound sales and not a chat-only SDR role.
This is a full ownership role inside a marketplace environment.

👉 What You’ll Do

1. Upwork Client Communication & Sales

• Handle all incoming client responses on assigned Upwork profiles
• Maintain fast and consistent response times
• Qualify leads via chat and calls
• Conduct discovery calls with potential clients
• Shape scope, budget ranges, and next steps

• Close deals or move leads into structured follow-ups

   

Use GigRadar:

• Check the daily lead feed.
• Prioritize “hot” matches.
• Follow up on matched jobs immediately.

• Maintain a high response score to keep the GigRadar algorithm favorable.

   

2. Upwork Profile Ownership & Performance

• Own the performance of assigned Upwork profiles;
• Monitor profile metrics (views, invitations, response rate, lead quality);
• Continuously improve: profile positioning, service descriptions, portfolio, and case presentation;
• Initiate and collect client reviews;

• Treat the profile as a sales funnel, not a static page.

   

3. Deal Quality & Risk Control

• Avoid technical or delivery overpromising;
• Identify unrealistic scope, timelines, or budgets early;
• Protect the delivery team from poorly qualified deals;

• Ensure consistency between profile positioning, communication, and proposals.

   

4. CRM & Sales Discipline

• Maintain accurate deal stages in CRM (Pipedrive);
• Log key deal information and next steps;
• Keep the pipeline clean and up to date;

• Provide feedback on lead quality and profile performance.

   

5. Company Knowledge & Positioning

• Deep understanding of WeSoftYou:
• Portfolio and case studies (Living Security, ProUnitas, Miami Dolphins, F1, DocuSign-like platform, etc.).
• Key vertical expertise (EdTech, FinTech, AI, Web3, MVP).
• Differentiators and process: Discovery → D&D → Delivery → QA → Support.
• Pricing models: Fixed price, T&M, Outstaff, Packages.

• Ability to pitch WSY confidently in perfect English, both written and spoken.

   

6. Communication & Professionalism

• Keep a positive, proactive attitude with clients and internal teams.
• Manage time zones (US/EU) and ensure availability for calls as needed.

• Present clean, structured, grammar-perfect communication.

   

7. Process Adherence & Collaboration

• Follow internal sales frameworks and qualification logic;
• Work closely with Lead Generation and Marketing teams;
• Provide actionable feedback to improve Upwork positioning and lead quality;

• Contribute to continuous improvement of the Upwork sales channel.

   

Tools:

• Upwork
• GigRadar
• CRM (Pipedrive)
• Slack
• Google Meet / Zoom

• Company sales materials & portfolio library

   

👉 What We’re Looking For

• Proven experience in sales management, ideally within a software development company (B2B).
• Strong understanding of the full sales cycle, CRM, and lead qualification.
• Excellent leadership, communication, and negotiation skills.
• Results-oriented with a strategic mindset.
• Ability to coach and develop a sales team for high performance.

• English fluency (С1), both written and spoken.

   

👉 What we offer:

• 📈 Professional Growth opportunities:
  — Ambitious goals and interesting projects;
  — Regular & transparent performance review and feedback process;
  — Possibility for both vertical or horizontal growth (in case you want to try a different path).
• 😌 Comfortable Working conditions
  — Flexible working hours;
  — Provision of required equipment;
  — Remote working model.
• 🎁 Benefits program
  — 18 paid days off + 2 public holidays;
  — Free tax reporting support by our Financial department;
  — Help with individual entrepreneurs’ questions and accounting support;
  — Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.);