Jobs at Djinni

We are looking for an Enterprise Architect to ensure alignment between business strategy and IT solutions for a long-term international project. You will drive architectural governance, define target architectures, and strengthen the architecture function across the organization.
 

Responsibilities

• Ensure business & IT alignment and architectural compliance.
• Maintain enterprise architecture repository (e.g., HOPEX) and document applications, systems, and interdependencies.
• Conduct impact analyses, provide recommendations, and define target architectures and roadmaps.
• Lead architecture governance (ARB) with IT & business stakeholders.
• Optimize processes, promote best practices, and facilitate cross-team coordination.
• Share clear architectural vision and progress updates.

Deliverables

• Application & integration impact assessments and architectural recommendations.
• Architecture roadmaps, system diagrams, and business capability documentation.
• Governance reports, optimized processes, and best practices consolidation.
   

Requirements

• 7+ years as an Enterprise Architect in large-scale IT environments.
• Strong knowledge of enterprise architecture frameworks and tools (HOPEX is a plus).
• Proven ability to analyze, map, and design target architectures aligned with business objectives.
• Excellent communication & governance skills; able to engage both business and IT stakeholders.
• Strategic thinking, analytical mindset, and ability to influence decisions.
   

We offer

• Work on a long-term international project.
• Collaborate with global teams and senior stakeholders.
• Drive architectural excellence and impact business strategy directly.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are looking for a smart, proactive and highly-motivated WordPress Developer for long-term cooperation.

Qualification

• 2+ year of experience in web development
• Strong PHP and general OOP knowledge
• Strong knowledge of WordPress dashboard and custom template design
• E-commerce environment experience
• MySql (Indexes, stored procedures, triggers) knowledge is a plus
• Design experience with Photoshop, Illustrator, InDesign etc., is a plus
• Passion for web development, performance debugging and benchmarking

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

To Apply:

All shortlisted candidates must provide at least three examples of their previous work in the interview as well as any other supporting examples.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English and German skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English and German (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Who:
We’re looking for an experienced Full-Stack Engineer with a strong background in Angular (75%) and PHP (25%) to join a long-term project building a next-generation workplace management platform.

What:
You will design, develop, and maintain a SaaS platform that enables users to book desks and meeting rooms, coordinate teams, manage visitors, and enhance collaboration across workplaces.

When:
Immediate start with long-term engagement potential.

Where:
Remote position with flexible collaboration across global teams.

Why:
To help build innovative tools that redefine productivity and workspace management for hybrid and modern workplaces.

Office Environment:
Agile, fast-paced, and product-driven environment focused on delivering clean, scalable, and high-performing software.

Salary:
Competitive, based on experience and expertise.

Position Overview:

This role emphasizes backend development while requiring strong Angular skills to deliver an engaging, high-performance user experience. You’ll collaborate with full-stack engineers, designers, and product managers to build scalable, secure, and user-friendly SaaS applications running on AWS.

Key Responsibilities:

• Develop and maintain highly performant, scalable PHP-based SaaS applications.
• Build modern, responsive Angular 20 front-end applications using TypeScript.
• Integrate and develop solutions leveraging RESTful APIs hosted in AWS.
• Collaborate closely with engineering, design, and product teams to define technical direction.
• Write clean, maintainable, and secure code following SOLID and MVC principles.
• Debug, research, and resolve technical issues effectively.
• Create and maintain internal technical documentation and automated tests.
• Participate in Agile/Scrum workflows and iterate quickly based on feedback.

Skills and Experience:

• 5+ years of professional experience in software engineering.
• Strong expertise in PHP with Symfony framework.
• Advanced knowledge of TypeScript and Angular for building interactive UIs.
• Proven experience developing large-scale, distributed web/mobile applications.
• Familiarity with RESTful APIs, Web API architectures, and AWS environments.
• Strong grasp of MVC, SOLID principles, and unit testing.
• Experience in multi-tenancy environments is a plus.
• Passion for writing clean, efficient, and maintainable code.
• Ability to adapt quickly to new technologies and frameworks.
• Excellent communication skills and ability to collaborate across teams.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• English level: Upper-Intermediate or higher.

We are looking for a Senior Product Manager to help drive the development of cybersecurity and anti-malvertising products tailored to the AdTech industry. You’ll take ownership of products and lead the end-to-end development process, including planning, execution, and delivery, to build solutions that protect against fraud and bot activity.

Are you ready to make an impact in the world of AdTech security? We’d love to have you on our team!

Customer

The Сustomer provides comprehensive security solutions designed to protect individuals, organizations, and communities. Operating across various sectors, the company addresses vulnerabilities and ensures protection against a wide range of risks, especially in the digital space. Its products focus on bot defense and anti-malvertising solutions specifically for AdTech companies. This includes onboarding and integration processes for different partners, including Supply-Side Platforms (SSPs), Demand-Side Platforms (DSPs), agencies, and publishers. They provide protection solutions for a variety of use cases, along with a customizable reporting console and APIs that can seamlessly integrated into clients’ systems.

Project

The product team is focused on anti-malvertising and fraud detection solutions for AdTech companies. This includes the onboarding and integration process for various companies, such as SSPs, DSPs, agencies, and publishers; ensuring advertisements reach real people instead of bots; analyzing bid requests to detect any fraudulent traffic.

Requirements

• 5+ years of experience as a Product Manager or Product Owner, with a strong track record of leading products from concept to delivery
• Experience working in the AdTech domain with a solid understanding of industry dynamics and ecosystem
• Experience with at least one of the following: B2B or B2B2C cybersecurity, SaaS
• Experience with data visualization using BI tools (Power BI, Looker – optional)
• Strong product ownership mindset with the ability to drive execution independently
• Excellent analytical and problem-solving skills, with the ability to navigate technical discussions and challenge engineering decisions when needed
• Technical awareness and the ability to collaborate closely with engineering and delivery teams
• Understanding of workflows and processes in machine learning projects
• At least an Upper-Intermediate level of English

Responsibilities

• Lead the end-to-end development of products, including planning, execution, and delivery
• Take ownership of existing products within the AdTech and cybersecurity product lines, ensuring continued growth and improvement
• Work closely with the engineering and delivery teams to define and develop high-quality products
• Oversee product and team progress to ensure the timely delivery and achievement of key milestones
• Take ownership of product processes, aligning them with business goals and delivery expectations

We are building an AI-powered platform that helps law firms and legal professionals work more efficiently, securely, and at scale. Our mission is to simplify legal workflows using cutting-edge AI, automation, and cloud technologies.

We are now looking for a Senior DevOps Engineer with strong expertise in Azure Cloud to join our engineering team. You will play a key role in designing, improving, and automating our infrastructure to support a highly secure and scalable AI-driven platform.

What You’ll Do

• Enhance and automate existing Azure-based infrastructure with scalability, reliability, and security in mind.
• Set up and manage Kubernetes clusters for high availability and performance workloads.
• Design, implement, and improve CI/CD pipelines using GitHub Actions for build, test, and deployment automation.
• Manage and optimize integrations with Datastax Astra DB.
• Oversee Entra ID (Azure AD): user lifecycle management, application integrations, and enterprise application security.
• Ensure all infrastructure is defined and maintained via Infrastructure-as-Code (IaC) using Bicep.
• Collaborate closely with developers, architects, and AI specialists to support new product features and deployments.
• Proactively monitor system health, performance, and cost optimization in Azure.

Must-Have Qualifications

• 5+ years of hands-on DevOps/SRE experience, with at least 3+ years in Azure Cloud environments.
• Proven track record of setting up and maintaining Kubernetes (AKS) clusters.
• Deep knowledge of Azure App Services, Entra ID, Networking, and Security.
• Strong experience with CI/CD automation using GitHub Actions.
• Hands-on experience with Infrastructure-as-Code (IaC) using Bicep.
• Solid understanding of cloud security best practices and identity management.

Should-Have / Nice-to-Have

• Experience with managing and integrating databases in cloud platforms, ideally but not necessary Datastax Astra DB.
• Experience with monitoring and observability tools (e.g., Azure Monitor, Prometheus, Grafana, ELK).
• Knowledge of container security and zero-trust architecture.
• Experience working in startups or fast-growing tech environments.

Why Join Us

• Work on a cutting-edge AI platform reshaping the legal industry.
• Collaborate with a highly skilled international team.
• Opportunity to own and evolve the company’s DevOps culture and cloud infrastructure.
• Flexible remote-first environment.
• Competitive salary.
• Low level of bureaucracy and the possibility to influence the company's decisions.
• Internal & External trainings.

We are looking for a Strong Junior QA Manual Engineer with 12+ months of hands-on experience in a similar position to join our team and contribute to multiple outsourcing projects.

Project Tech Stack

PHP, JavaScript, PHP/JS Frameworks, SQL, Postman, CRM, ORM, REST API, HTML, CSS, Databases, CMS

Responsibilities

• Perform website and web application testing
• Develop and execute test cases and test plans based on requirements
• Create logs and detailed documentation for testing phases and detected defects
• Conduct post-release and regression testing
• Continuously improve QA processes and methodologies
• Ensure high attention to detail and maintain testing accuracy
• Test E-commerce plugins (WordPress/WooCommerce, Laravel)
• Participate in team discussions to enhance product quality and usability
  
   

Work Experience

• At least 12 months of experience in a similar QA Manual position
  
   

Required Skills

• Experience with Postman for REST API testing
• Mobile testing experience (iOS/Android)
• Knowledge of HTML/CSS
• Will be a plus: Load testing, JavaScript, SQL, Git
  
   

Additional Skills

• Hands-on testing experience with:
  • REST API
  • Websites
  • CRM and ORM systems
    
     

We are looking for a detail-oriented specialist with a strong understanding of how products, websites, and systems function.

 The ideal candidate should:

• Demonstrate accuracy and precision in work
• Have the ability to produce clear and structured bug reports
• Be proactive, communicative, and focused on quality improvement
  
   

Frequently Asked Questions:
 
Does the job come with a probation period?
Yes, there is a three-month probation period.
 
What is the expected work schedule?
Full-time, flexible, but please start no later than 11:00 AM (average 8 hours per day). The Kyiv office is open from 9:00 AM to 8:00 PM. You can work remotely or choose a hybrid mode.
 
How many vacation and sick days are provided?
 
 

• Annual paid vacation – 21 working days;
• Paid confirmed sick leave;
• 6 unconfirmed sick days/days off per year.

 
What benefits are offered?
 
 

• English courses (up to $80/month after the probation period);
• Compensation for a sports center subscription (up to $80/month after the probation period);
• Medical insurance (50% after the probation period) or $200 per year for healthcare;
• Corporate events.

 
Hiring Process:
 
 

1. HR call with a recruiter;
2. Interview with the hiring manager (1.5 hours);
3. Reference check;
4. Offer for cooperation with Develux.

We believe that people with different perspectives and experiences drive innovation, helping us create unique solutions.
 
Note:Feedback regarding CV review results will be provided only if we decide to move forward with your application. Otherwise, your data will be retained in our database, and we will contact you if a suitable opportunity arises. The review process takes up to 10 working days.

Project Description:
We are looking for a specialist who can set up a virtual PBX system using physical SIM cards to handle SMS and voice calls in the USA (for bank verification, two-factor authentication, OTP delivery, etc.).

Important:
We need a reliable system for receiving SMS and calls from U.S. banks and online services via physical SIM cards, integrated with our infrastructure.
Virtual numbers from providers are not acceptable — integration must be done with physical SIM cards connected through GSM gateways.

Key Tasks:
• Assist with hardware selection and setup
• Build or configure an IP-PBX system (Asterisk, FreePBX, 3CX, FreeSWITCH, etc.)
• Integrate with GSM gateways (via SIP/IAX2)
• Connect physical SIM cards from U.S. operators (Verizon, AT&T, T-Mobile, US Cellular)
• Configure call and SMS routing
• Test bank SMS and voice call reception
• Optimize signal quality (antennas, frequency bands)
• Prepare brief technical documentationTechnical Requirements:
• Support for U.S. frequency bands: GSM 850/900/1800/1900 MHz, 3G/UMTS 850/1900 MHz, LTE (Bands B2, B4, B12)
• SIP trunk support
• Supported codecs: G.711, • G.722, G.729A, GSM
SIM hot-swap capability

Required Experience:
• Proven GSM gateway deployment cases
• Configuration of FreePBX, 3CX, or Asterisk
• PBX integration with web applications
• Understanding of U.S. carrier operations

Work Terms:
• Remote work
• Flexible schedule
• Project-based payment (to be discussed)When applying, please include:
• Experience with GSM gateways (models you’ve worked with)
• Examples of completed projects (if available)
• Estimated cost
Approximate delivery time

Job Description:

The project aims at building the next generation of security management and assurance by introducing the automation of enforcing security policies and controls in telecommunication networks by analyzing, systemizing, scripting and verifying through test automation.
 

 Keyskills - Must Have:

• Theoretical knowledge of Python, Linux, Ansible and Shell/bash scripting
• Cybersecurity domain knowledge 
• Bachelor or Master degree in Computer Science or Engineering
• Good verbal and written English communication skills (B2)

Keyskills - Nice to Have:

• Experience in Telco and/or IoT domains
• Any DevOps competence for Cloud Solutions, CI/CD, Automation. Experience of working with various OS types, databases and cloud orchestration frameworks such as Kubernetes, Docker, Vagrant, etc. 
• Knowledge of the Security Standards – ISO 27001, NIST, CIS-CAT, ETSI-SecSecurity Certificates - CISSP, CISM, CCSP, CompTIA Security+, CEH, GSEC, OSCP

Job Responsibilities:

• System hardening
• Automation of security policies and verification tests
• Scripting with Python, Ansible, and Shell

Project Description:

The Client is a world leading telecommunication company. 

The project’s goal is to automate security processes in telecommunication networks.

We are looking for a C++ Developer to join our agile, cross-functional team. In this role, you will develop software for wireless satellite communication.

You have the opportunity to be part of a community of over 200 C++ Developers at Sii. Our specialists have the chance to work with the latest technology stack (including C++ 20) for the IoT, automotive, and medical industries.

Sounds interesting? Apply!

Your tasks:

• Developing new functionalities
• Analysing bugs and implementing fixes
• Ensuring integrity and communication between different environments
• Defining architecture and requirements specifications
• Designing software and interfaces
• Participating in software verification activities (inspection and static code analysis)
• Preparing unit, design, and integration tests
• Creating test documentation
• Developing real-time & high-performance systems

• Implementing Networks & Protocol

   

Requirements:

• Minimum 3 years of experience in C++ programming
• Telecoms background
• Hands-on K3GPP / 5G experience
• Familiarity with gNodeB is an advantage
• Previous work in the Agile methodology
• Teamwork and communication skills
• Good knowledge of object-oriented design
• Good verbal and written English and Ukrainian skills

• Tax residence in Ukraine is required

   

As a Senior Product Manager in the Security domain, you will play a key role in shaping and delivering Microsoft 365-centric SaaS security and CASB solutions for MSP/MSSP customers. You’ll collaborate with engineering, design, and customer service teams to define product strategy, prioritize the roadmap, and ensure that our security products meet the evolving needs of the market and compliance requirements. 

CUSTOMER
ConnectWise is the world's leading software company dedicated to the success of IT solution providers. Its vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs and do this by empowering IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. These tools are used by IT service providers to automate their activities for small and medium sized businesses (SMBs), such as data backup and restore, providing security, and performing administrative tasks on Microsoft 365 tenants.  

PROJECT
The platform of Managed Service Provider-enabling applications is at the core of our client’s company.  The product team serves the IT security and IT services (MSP/MSSP) market and their SMB customers. We develop Microsoft 365-centric SaaS security and CASB software designed to support the lifecycle of each customer, ranging from the acquisition of SMB companies based upon the competency our subscribers show in assessing and managing IT security, to the configuration and protection of their customers’ SaaS applications and cloud-hosted data. We also provide responsive security support and periodic security reviews. 

Technologies: C#, .NET Core, MS Azure, Entity Framework Core, Docker, and Kubernetes. 

Team: 10 people. 

Responsibilities

• Document and prioritize feature requirements 
• Engage with subscribers directly and indirectly using various data sources and research to understand their challenges and to help them utilize products in ways that help them deliver outstanding IT services to their customers 
• Help define the solution assets relating to the “jobs to be done”, ranging from tactical security configurations to guided workflows that help teach and standardize the security management function 
• Work with other product owners to document requirements through epics, features, user stories and defects, and advocate for them into the product backlog 
• Assist the product team in prioritizing usability improvements, the bug backlog, and the need for new features that can improve overall product adoption 
• Help the team coordinate the backlog across multiple engineering teams to maximize market impact 
• Engage with the engineering team(s) to drive delivery and quality, including the participation in Agile ceremonies, authoring/refining user stories and defects, and documenting acceptance criteria 
• Work with technical writing and marketing teams to create documentation, marketing content, and go-to-market deliverables that aid team goals. This can include functional help guides for end users 
• Work with designers and other PMs to craft and implement in-product user engagement experiences, including product tours, new feature highlights, learning aids, etc. 
• Work with the services team(s) to help drive customer success initiatives, including internal and external product training, multi-channel user engagement tools, and feedback mechanisms that help improve our products 
• Work with design team to create great user experiences, including ancillary tools that work with the product to engage users, track usage, record user sessions, etc.

Requirements

• At least 5 years of general software product management experience, including gathering and documenting requirements, building and managing a product backlog through epic, feature, user story, and defect writing, and driving the development of these work items using Agile methodologies 
• Basic understanding of the IT services, Managed Service Provider (MSP) and/or Managed Security Services Provider (MSSP) market, as well as the role they play in administering cloud application environments, including security management 
• At least 2 years of experience writing documentation for end users that aids in their understanding of the software and how to operate its features 
• At least 2 years of experience with in-product user engagement tools like Intercom, Pendo, and others to help enable product-lead experiences, tours, new feature announcements, etc.  Also, key to this experience is using the tools’ features to measure user engagement and feature adoption 
• Excellent written and verbal communication skills, including the ability to engage prospects and subscribers in requirements discovery, document and confirm requirements, and translate those requirements for software engineers and quality assurance team members 
• Excellent time management and project leadership skills, working with distributed teams across time zones

Will be a plus

• Technical knowledge of security, cloud software development, and PowerShell domains 
• Understanding of the IT security domain, having hands-on cloud security product management, product support, and/or implementation support experience

Вимоги

• 3+ years of experience.
• Proficiency in JavaScript (ES6+) and TypeScript.
• Strong knowledge of React and Next.js.
• Expertise in building scalable Node.js APIs.
• Familiar with graphql.
• Should be able to articulate what is HTTP, TCP, UDP and WebSockets in context of web development.
• Hands-on experience with Docker.
• Experience with relational and NoSQL databases (PostgreSQL, MongoDB, Redis, ClickHouse).
• Understanding of software design principles and ability to write clean, maintainable code.
• Experience with Git and Git workflows.
• CI/CD pipeline setup experience (GitHub Actions/GitLab CI/CircleCI).

Обов'язки

• Develop, maintain, and enhance full-stack features for a applications of various scale.
• Work with modern front-end technologies (React 18+, TypeScript, SCSS) and back-end logic (Node.js).
• Ensure responsive design and cross-browser compatibility.
• Collaborate with team members using Git workflows and best practices for branch management.
• Refactor legacy code and implement modern solutions for scalability and maintainability.
• Participate in code reviews, provide feedback, and contribute to technical discussions.

Буде плюсом

• Knowledge of microservices architecture and distributed systems.
• Hands-on experience with Kubernetes.
• Experience with gRPC.
• Experience with message-brokers (RabbitMQ, Apache Kafka).
• Knowledge of Nest.js.
• Experience with Keitaro/Binom.

Умови роботи
 

• Віддалена робота
• Гнучкий графік роботи
• Система бонусів і плюшок
• Безлімітні відпустка та лікарняні дня

An international digital marketing agency focused on the iGaming niche is looking for an experienced Outreach Specialist.
 

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.
 

Who You Are You’re our ideal candidate if you:

• Have at least 1 year of experience in the iGaming niche
• Have worked with complex GEOs
• Can communicate confidently with webmasters in English (and other languages are a plus)
• Know how to use Ahrefs to analyze link quality
• Are highly proficient in Google Sheets
• Are proactive in identifying and solving problems early
• Take ownership of tasks and meet deadlines consistently
   

Nice to Have

• An existing database of donor websites and intermediaries
   

What You’ll Be Doing

• Researching potential donor sites through competitor analysis, marketplaces, and other sources
• Creating and managing outreach email campaigns
• Maintaining communication with webmasters and intermediaries
• Managing and regularly updating internal databases
• Creating content briefs for guest post orders
• Planning and purchasing monthly guest post placements
• Ensuring proper placement and quality control of donor websites
• Providing regular performance and progress reports
   

What We Offer

• Full-time employment — remote or in-office (your choice)
• A dynamic and engaging international work environment
• Opportunities for professional growth and development
• Participation in exciting projects within one of the most innovative industries
   

If this sounds like the right fit for you, we’d love to hear from you!

We are currently looking for a Customer Support Specialist to join a manufacturing company in the field of radio electronics. The main responsibility of this role is to handle incoming customer inquiries related to technical issues or product malfunctions. You will be the first point of contact for clients seeking assistance and will work closely with the technical team to ensure timely and effective resolution of problems.

Responsibilities:

• Providing user consultations regarding the operation of the company’s devices and software
• Analyzing and diagnosing technical issues (via chat, phone, or support system) during day and evening hours (shift 13:00 — 22:00)
• Involving the engineering department (L2) in complex cases
• Testing typical user scenarios and reproducing errors

• Collecting user feedback, contributing to the knowledge base and FAQ

   

Requirements:

• Experience in technical support, electronics, or IT — from 1 year
• Knowledge of computer networks (Ethernet, IP, TCP)
• Ability to work with technical documentation in Ukrainian and English
• Excellent written and spoken Ukrainian
• Ability to communicate clearly and calmly with clients

• English: level Intermediate+

   

Preferred qualifications:

• Understanding the principles of serial interfaces (UART, USB)
• Experience with firmware and device updates

• Understanding the principles of radio communication

   

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Support for your professional growth — the company is actively expanding, and you’ll have the opportunity to grow together with it.

• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress.

   

This position offers the opportunity to become an integral part of the customer support team, directly contributing to client satisfaction and the overall success of the organization. You will be at the intersection of communication and coordination, playing a vital role in resolving technical issues and supporting the company’s strategic goals through exceptional service.

Customer Technical Support – Tier 1 (LATAM)

🌐 Remote | Full-Time | LATAM Region

Synergy Beam Solutions delivers end-to-end IT, Cybersecurity, and Business Application solutions. As part of our growth, we’re developing a next-generation telecommunications platform for modern call center operations — and we’re looking for a Customer Technical Support Engineer (Tier 1) to join our remote team.

You’ll be the first line of support for our LATAM clients — troubleshooting issues, documenting solutions, and ensuring an outstanding customer experience.

What You’ll Do

• Provide L1 technical support for business and communication applications.
• Troubleshoot, reproduce, and document customer issues in the ticketing system.
• Maintain internal knowledge base and IT process templates.
• Communicate clearly with customers to resolve incidents efficiently.
• Spot recurring issues and suggest improvements to reduce future problems.

What We’re Looking For

• 1+ year in a Technical Support or IT Helpdesk role.
• Strong troubleshooting and customer communication skills.
• Understanding of application workflows and business logic.
• Experience with Google Chrome Developer Tools.
• English: Upper-Intermediate (B2) or higher.
• Reliable, organized, and detail-oriented.
• Able to work flexible hours to support LATAM clients.

Bonus Skills

• Basic knowledge of Jira, Kibana, or SQL.
• Understanding of HTTP / API fundamentals.
• Familiarity with VoIP systems, Prometheus, Grafana, or the ELK stack.
• Basic grasp of Kubernetes or container environments.