Jobs at Djinni

Our client is a crypto and iGaming product company that has been on the market for 5 years.

More detailed information about the project will be shared at the later stages of the interview process.

Requirements

• Experience in the iGaming or crypto segment: understanding of affiliate programs and traffic monetization;
• Strong understanding of affiliate models: RS, CPA, Hybrid, and the role partners play in user acquisition;
• Advanced analytical skills: ability to work with tools for evaluating the effectiveness of advertising and affiliate campaigns;
• Budget management skills: controlling spending, optimizing budgets, ensuring traffic profitability, and increasing ROI;
• Negotiation skills: experience in signing partnership agreements and negotiating cooperation terms;
• Knowledge of marketing tools: advertising platforms, promo materials, working with creatives and landing pages;
• Experience in expanding an affiliate network: sourcing, attracting, and activating new partners, attending industry conferences;
• Fraud-monitoring skills: ability to detect and prevent fraud and suspicious activity;
• Ability to analyze results and present data to management or team members.

Responsibilities

• Managing the existing partner network: supporting, developing, and retaining active affiliates;
• Searching for, attracting, and onboarding new partners, including participation in industry conferences and events;
• Ensuring a stable flow of high-quality traffic that converts into active players;
• Building and maintaining long-term relationships with partners, increasing their loyalty to the brand/project;
• Planning, allocating, and controlling budgets across partner channels, ensuring profitability and ROI growth;
• Monitoring, analyzing, and optimizing the performance of affiliate campaigns (traffic evaluation, key metrics, identifying growth points);
• Detecting fraud and suspicious activity, implementing preventive measures to protect traffic quality;
• Preparing regular reports and presenting results for affiliate directions;
• Initiating new opportunities to expand the partner network and increase revenue through the affiliate channel;
• Negotiating and agreeing on cooperation terms with current and potential partners;
• Collaborating with internal teams (marketing, analytics, product) to improve campaign efficiency and the quality of promotional materials.

Your tasks:

• Responsible for setting up, validating, and maintaining tracking in Google Analytics (GA4), Google Tag Manager (GTM) (including server-side tagging)
• Responsible for and ensure high-quality data collection and accuracy on our channels (such as Google, Meta, Pinterest)
• Handle Meta and Pinterest Ads integrations including catalog management and Conversions API (CAPI).
• Understand browser mechanics and leverage developer tools for effective tag and tracking code deployment.
• Perform technical SEO checks related to site performance and data accuracy—such as monitoring crawl issues, validating structured data, reviewing indexation-relevant tags (robots, canonicals), and ensuring marketing/tracking scripts load correctly.
• Implement tracking pixels and partner codes accurately across multiple environments.
• Set up and work with A/B testing tools (i.e. Zoho Pagesense or similar optimization tools like Google Optimize).
• Integrate and troubleshoot Google Merchant Center, ensuring clean data feeds and smooth error resolution.
• Manage Google Ads campaigns with a strong focus on lists, segments, audiences, and conversion tracking.
   

Minimal requirements:

• 2+ years of experience working with digital marketing tools and analytics platforms.
• Strong technical expertise in setting up and debugging tracking, dataLayer, and GTM. 
• Familiarity with JavaScript, HTML, and CSS for tracking implementations. 
• Hands-on experience with server-side tracking. 
• Openness to learn quickly
• Good spoken/written English, min B2 level

Nice to have:

• Knowledge of CRO.
• Experience with Google Looker Studio, and Google BigQuery.
• Knowledge of SEO and Google Search Console.
• Basic understanding of PHP.

Our offer:

• Remote full-day work (from home office)
• Flexible starting of the day
• Working only 8 hours per day
• Opportunities to use new technologies, propose and implement your creative ideas
• Paid annual leave (10 working days)
• Diverse and challenging tasks
• Very friendly team

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.
 

What We're Looking For

We are seeking a dynamic and results-oriented Senior Product Manager to join our team and focus on our user onboarding journey. In this pivotal role, you will be responsible for the end-to-end user experience and guiding new users to their first purchase across our three apps (Walkfit, Muscle Booster and Yoga-Go). You will drive the product vision, strategy, and execution for your squad, ensuring we deliver exceptional value to our new users and effectively convert them into subscribers.

We need the one who is strong in product discovery, skilled at assessing market fit, and comfortable with testing and experimenting with new channels, products, and audiences. The ideal person is highly customer-centric, outcome-driven, and a proactive collaborator with marketing, design, engineering, business, and other product teams.

Key Responsibilities:

Product Strategy & Roadmap

• Create and maintain the product roadmap for your squad, ensuring it aligns with business objectives and user needs
• Conduct market research and competitive analysis to identify opportunities for product innovation within the user onboarding journey
• Define and prioritize product hypotheses based on data-driven insights and user feedback, with the goal of improving the onboarding experience and converting users that will stay

Product Execution

• Collaborate closely with engineering, design, and marketing teams to deliver high-quality product features that optimize the user journey from landing to purchase
• Manage the product lifecycle from concept to launch, ensuring timely and effective execution
• Utilize Agile methodologies (Scrum) to manage product development and iterate on features. You will work closely with the Engineering Manager to lead squad delivery together

User Focus & Data Analysis

• Conduct user research and gather feedback to understand the specific needs and pain points of new users during the onboarding process
• Analyze product data and user behavior to identify trends and opportunities to improve the onboarding funnel
• Run A/B tests to optimize product features and enhance the user experience, focusing on improving key onboarding metrics
• Base all product decisions on data

Collaboration & Communication

• Communicate the product vision and strategy for the onboarding funnel to stakeholders across the organization
• Collaborate with cross-functional teams to ensure alignment and effective execution of onboarding initiatives
• Actively engage with product communities to bring external insights into the product and inform onboarding strategies

Qualifications:

• Previous B2C experience with onboarding flows and subscription models is preferred
• Strong experience in product discovery and assessing market fit

• Demonstrated ability to test and experiment with new channels, products, and/or audiences

   

Candidate journey

⭕️ Recruiter call --> ⭕️ Meet a team member --> ⭕️ Skills assessment--> ⭕️ Meet the Leadership team

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

We are an iGaming company with over three years of experience and a team of more than 1500+ specialists.

Our achievements include 11+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries. The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.  

We are currently looking for a strong Affiliate Manager who will be responsible for finding and attracting new affiliates, managing and activating partners, managing offers and promotional materials, negotiating terms, analyzing traffic quality and KPIs, participating in industry events, and preparing reports — all to improve the effectiveness of the affiliate program.

Key Responsibilities:

• Searching for and attracting new affiliates.
• Managing existing partners and increasing their activity.
• Preparing and managing offers, landing pages, and promotional materials.
• Negotiating and agreeing on terms (CPA, RevShare, Hybrid).
• Analyzing traffic quality, monitoring KPIs (FTD, ROI, retention).
• Participating in industry conferences and online communities.
• Preparing reports and proposals for improving efficiency.

Requirements:

• At least 2 years of experience in affiliate marketing, preferably in iGaming.
• Understanding of CPA/RevShare/Hybrid models and their economics.
• Communication, negotiation, and long-term partnership building skills.
• B2+ English proficiency.
• Ability to analyze metrics and work with affiliate platforms (Affilka, Income Access, MyAffiliates, etc.).

Why you should join us:

• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy, fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Attending top conferences around the world.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Join the best! 🚀

🍔 Senior Freelance Dev – PickEat

We're building PickEat — a smart food ordering system for live events. We already work with real venues and events, and now we need a

senior freelance dev to stabilize and scale our platform.

You'll work closely with the founding team and our current developer to improve our backend, manage mobile app releases, and ensure a

smooth experience across web and app.

👨‍💻 What You’ll Do

• Own backend stability + API development (Node.js)
• Collaborate with our existing developer on backend + mobile
• Support mobile app releases (Expo/React Native)
• Build monitoring/logging into AWS pipeline
• Plug APIs into internal tools (e.g. for vendor setup, admin dashboards)

🛠 Stack

• Node.js 20, Express, MongoDB, Mongoose
• React 18, TypeScript, Vite, Tailwind CSS
• React Native (Expo), Next.js 14
• AWS (ECS Fargate, S3, CodePipeline)
• Stripe, Socket.io, Twilio

✅ What We’re Looking For

• 5+ years of dev experience
• You’ve launched web + mobile products
• Strong problem-solving and async communication
• Based in Europe or overlapping time zone

💰 Compensation

• €2.8–3.3K/month
• Scope-based, flexible hours
• Long-term potential if it’s a match

📩 How to Apply

Send:

• A 2–3 min Loom introducing yourself
• GitHub / portfolio
• Preferred start date and availability

Only applicants who will send the above will be considered.

Agencies and headhunters, please abstain from emailing and calling - we won’t answer :)

Requirements:

• Python -5 years
• Django - 2 years
• PostgreSQL,
• AWS
   

Duration: 3-6 month
Devs only from EU (GDPR countries)

We offer:

• Cooperation with a stable company with well-established processes and a positive atmosphere
• Experience in project management of different levels of complexity, methodology, and approaches
• Flexible schedule: Mon-Fri (8 hours a day)
• 18 days of paid vacation; 15 days sick leave
• A decent level of remuneration with regular reviews of the results of cooperation
• Extensive loyalty program 

Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Junior ORM Specialist to strengthen our online presence and reputation channels.

Responsibilities:

– Publishing content (reviews, comments, mentions) according to the content plan.
– Farming accounts of email services (Gmail, Outlook, Proton, and others).
– Working with proxies and accounts in an anti-detect browser.

Requirements:

– Experience publishing reviews on Google Maps, Trustpilot, Sitejabber, Reviews IO, Yelp, and other international review platforms.
– Ability to farm Gmail and other email accounts.
– Understanding how proxies and anti-detect browsers work.
– Experience in online reputation management / working with Reddit & Quora accounts / understanding of basic SEO or the marketing niche will be an advantage.

What we offer:

– Flexible schedule: remote work or offices in Warsaw/Kyiv — your choice.
– 24 paid vacation days, sick leaves, and health insurance (UA-based; other locations in progress).
– A friendly team and a supportive environment where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection.
– Zero joules of energy to the aggressor state or any affiliated businesses.

 

Send over your CV — we’d love to get to know you!

We’re looking for a Senior Product Manager who can turn ideas into impactful features, balance vision with execution, and make sure every update feels like a real upgrade. If you love solving complex product puzzles, thrive in data, and know how to align teams around a shared goal — this might be your next mission 🚀
 

💪 YOUR QUEST-LINE:

• Manage and prioritize the product backlog — make sure the team always knows what matters most and why;
• Shape and refine the roadmap — connect long-term vision with short-term wins that make a real impact;
• Keep strategy and execution within development team connected — so every step moves the product closer to its long-term goals;
• Translate ideas into clear product requirements — define scope, edge cases, and success criteria to guide the team toward impact;
• Work closely with UX/UI designers to create smooth, intuitive user flows and enhance overall experience;
• Dig deep into product data — track feature performance, spot weak points, optimize transaction funnels, and turn user feedback into action;
• Collaborate with analytics teams to define and monitor key product metrics and propose data-driven improvements;
• Collaborate with finance, marketing, and support to sync efforts and boost the product across all areas;
• Keep an eye on the market — research trends, competitors, and user needs to stay ahead of the game.
   

👨‍🚀 YOUR IN-GAME SKIN:

• 3+ years of experience in a similar role (Product Manager, Growth Product Manager, Product Marketing Manager);
• Ability to understand technical challenges, understand limitations, evaluate trade-offs and user impact;
• Strong understanding of product metrics, data analytics, and A/B testing — data is your map, not your afterthought;
• Experience documenting product requirements and maintaining backlog that doesn’t turn into a black hole;
• Strategic mindset — you don’t just execute, you think several moves ahead;
• Proactive and detail-oriented — you notice what others miss and fix it before it breaks;
• Excellent communication and collaboration skills — you speak both “dev” and “business” fluently;
• English at Upper-Intermediate level or higher.
   

🚀 WILL BE YOUR BOOST:

• Familiarity with the Steam trade system, skins market, or gaming experience (CS2, Dota2, Rust);
• Domain experience in high-load E-commerce, Fintech, or iGaming projects;
• Comfortable with ambiguity and able to turn high-level visions into clear, actionable requirements;
• Solid understanding of UX/UI principles and what good design truly means;
• Strong passion for improving products and continuously optimizing processes.
   

🧞‍♂️YOUR POWER-UPS SOURCE:

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
   

If you read everything carefully and exclaimed, then we are already looking forward to your resume and portfolio!

Send them as soon as possible! 🚀

Uniskai by Profisea Labs is an innovative cloud management platform capable of handling all the most painful points felt by CloudOps engineers and IT managers who face increasing pressure to cut down IT costs, but only in a way that doesn’t do any damage to business value. Uniskai helps users visualize cloud assets, maximize cloud utilization, reduce cloud waste, and lower cloud spending while pursuing business goals.   

Requirements: 

• Understanding of software development life cycle   
• Ability to describe bugs clearly in details, plus prioritize them correctly  
• Ability to describe your experience (what was done) in the program and provide all necessary details to help developers fix any issues   
• Experience in maintaining test documentation and test plans (check-lists, test cases, etc.)  
• Report on the bug issues  
• Strategic, logical and abstract thinking  
• Experience with Browser developer tools to investigate source and type of bugs  
• Teamwork skills and ability to explain your decisions and actions using logical arguments   
• Ability to write and refine test scenarios  
• Special Higher Education (computer specialties) 
   

Responsibilities: 

• Be a part of an international team of experts with a warm and friendly atmosphere  
• Identifying/prioritizing bugs and report them into the bug-tracking system  
• Be logical, polite, analytically thinking and accurate and easy-going  
• Test development and debugging  
• Desire to make great things  
• Test new features, re-test and regression testing of existing functionality  
• Develop Test Plans and Test Cases  
• Analyze product features  
• Follow and improve the testing strategy and QA processes  
• Report on product quality, provide testing status  

• We promise to surprise you with exciting new projects from a variety of industries 

   

What we Offer:

• Opportunity to be part of a growing company and to grow with us;
• Being at the forefront of the DevOps and Cloud services industry; 
• Great salary and benefits package;
• Medical insurance; 
• Sport compensation;
• Professional working environment, where you’d be an essential member of our team;
• Flexible work hours;
• Professional working environment where you will be an essential member of our team.

As a Machine Learning Engineer, you'll work as part of the Wix CTO Office team, researching problems that can give Wix’s products a competitive edge across various challenges. A key focus of the team is on Agents over LLMs, exploring new techniques for building agents and developing innovative products that leverage them.  

In your day-to-day, you will:  

• Build POCs for research projects led by the team  
• Evaluate results and provide actionable insights  
• Collaborate with different teams at Wix to advance their agent implementations  

• Build shared infrastructure for agents  

   

Requirements

• Creativity and willingness to tackle ambitious, high-risk problems  
• 3+ years of experience in working on production code with active users  
• BSc in Computer Science or related field, MSc preferred  
• Proficient in Python; TypeScript is a significant advantage  
• Experience in training and evaluating Machine Learning models  
• Hands-on experience with building GenAI systems using LLMs and agents  
• Proven ability to work in a collaborative, cross-functional environment  
• Excellent written and verbal communication skills in English 

About the Team  

We are Wix's Data Science CTO Office team, a small group of researchers and engineers. We collaborate with various groups at Wix and the CEO on innovative research projects. Some projects aim to enhance Wix products with new features, while others focus on strategic research areas that can provide Wix with a competitive advantage.

About the Project

Our client is a leader in AI-powered performance marketing, operating across 25+ verticals with unmatched precision, speed, and scale. Their proprietary technology stack integrates seamlessly with major media platforms, enabling real-time event-level data exchange, optimization, and attribution.
At the core of their operation is a deep commitment to AI-driven decision-making. From real-time bidding engines and predictive lead scoring to campaign automation and anomaly detection, their in-house AI models are central to how we scale campaigns, reduce inefficiencies, and outperform market benchmarks.
They’ve built and continue to evolve a robust internal platform to empower media buyers, analysts, and operators with real-time alerts, smart recommendations, and semi-autonomous optimization tools.

Role Summary
‍Develops, trains, and evaluates ML models - especially tabular, predictive, and ranking models - and contributes directly to production-first modeling efforts across the funnel.

‍

Required skills:

• Strong hands-on experience with tabular ML models (XGBoost, LightGBM, CatBoost, logistic regression, etc.)
• Proven experience with data wrangling, feature engineering, dataset preparation
• Experience training, tuning, and evaluating models at scale
• Solid understanding of model validation
• Strong Python skills and familiarity with ML libraries
• Ability to translate hypotheses into measurable experiments
• Experience working closely with data engineering pipelines

Preferred Qualifications (Nice to Have)

• Experience with inference engineering: packaging models, building inference endpoints, optimizing latency
• Exposure to model monitoring: drift, data quality checks, performance monitoring
• Experience with containerization (Docker) and serving frameworks (FastAPI, Flask, TorchServe, Bento, etc.)
• Experience deploying ML models in production environments
• Prior experience with ranking, scoring or optimization models

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We’re a Forbes-recognized lovemark brand with the highest eNPS in 2025. Our team consists of more than 350 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.

We are developing Nebula – the biggest brand in the spiritual niche. Nebula has over 65 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 65 million users worldwide;
• Users from 50+ countries;
• 4.8 - our average AppStore rating (with more than 215 thousand ratings).
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.

We are looking for a Growth Marketing Specialist with hands-on TikTok experience to scale our effective ad spend using a new traffic source — TikTok.

Your tasks:

• Develop a strategy for growing this traffic source;
• Execute and iterate on the strategy;
• Launch, manage and optimize TikTok advertising campaigns;
• Experiment with new features, innovative formats, and ad solutions.

About you:

• 2+ years of work experience;
• TikTok hands-on experience;
• Your English level is Upper-Intermediate+;
• Great communication skills, with the ability to work in a team and ambitious.

Why OBRIO is the best place to work?

• Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and achieve your career dreams.
• Limited budgets? No, we haven't heard of it :) Our main goal is high efficiency of advertising activities, and we have the resources to achieve it. And in this role, you will have the potential for growth and realize your ambitions.
• At OBRIO, we’ve gathered influential experts, all of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reach your potential and advance your career.

Here's what our hiring journey for this position looks like: Initial Screening ➡️ Team Interview ➡️ Skill Assessment ➡️ Final Check ➡️ Job Offer.
 

Let's team up and reach for the stars together!

We are looking for a dynamic and strategic Head of Acquisition to lead our performance marketing efforts across Afr / Mx / CIS GEOs. The main goal of this role is to build a scalable, profitable, and sustainable acquisition funnel through all available traffic channels. You’ll be responsible for setting up the department from scratch — including structure, processes, and team — while continuously evaluating traffic quality and return predictability.

What You’ll Be Doing

• Work with one of these GEOs on your own product: Afr / Mx / CIS;
• Build the acquisition department from scratch: team, structure, processes;
• Drive only high-quality traffic, using BI tools for fraud detection and traffic analysis;
• Hire and lead a high-performing team: Affiliate Managers, Head of B2B;
• Manage and scale key channels: Facebook, SEO (brand/cross/non-brand), UAC, ASO, PPC, Influencer & Streamer marketing, affiliate networks;
• Negotiate and improve partner deals, payout models, and performance terms;
• Develop and execute a strong inbound & outbound acquisition funnel;
• Build local partnerships via forums, groups, and personal networks;
• Collaborate with the product team: landings, pre-landings, A/B testing, funnel localization;
• Take charge of financial planning: manage $300K+ monthly budgets, channel allocation, track ROI/CPA/ARPU;
• Analyze user CJMs to find friction points and boost conversions.

What Experience Matters to Us

• 5+ years in gambling/betting verticals;
• 2+ years in a leadership role in acquisition marketing;
• Strong knowledge of Afr / Mx / CIS GEOs and best-performing traffic sources;
• Proven record in scaling acquisition through strong partner relationships;
• Experience in building departments from scratch;
• Deep understanding of traffic quality metrics: FTD %, deposit frequency, ARPU, LTV;
• Hands-on with: Paid Social (FB, TikTok, etc.), Google Ads / UAC, ASO / SEO, Influencer & Streamer marketing, Affiliate / CPA networks;
• Strong partner management and deal optimization skills;
• Confident managing $300K+ monthly budgets, reaching 10K+ FTDs;
• Analytical thinker with solid BI tools knowledge & media planning;
• Understanding of unit economics, CJM & funnel optimization;
• Clear knowledge of compliance and nuances in gambling promotion in emerging markets.

Why you should join us

• You will have the chance to influence the product and assemble a team that fits your vision;
• Absence of micromanagement, hierarchy, fast decision-making speed;
• Competitive salary and incentives for your contribution and result;
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide;
• The opportunity to participate in the company's internal events: open negotiations and product meetings;
• Attending top conferences around the world;
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday;

We’re a bold, agile, and fast-scaling iGaming brand with a strong focus on emerging markets. We're expanding our affiliate department and looking for a Head of Affiliates to take full ownership of our affiliate strategy, scale partner networks, and drive growth across key markets. This is a high-impact leadership role with end-to-end responsibility for affiliate operations and performance.

Key Responsibilities:

• Develop and execute the affiliate strategy with a focus on TR, AZ, KZ, IN, BD, PH
• Drive affiliate acquisition and retention across diverse traffic sources: influencer marketing, SEO, Telegram, agency networks, etc.
• Optimize and negotiate deal structures (CPA, RevShare, Hybrid) to ensure partner satisfaction and profitability
• Collaborate with creative and marketing teams to provide affiliates with high-quality promo materials
• Monitor key KPIs (FTDs, deposits, CR, ROI) and provide actionable insights based on performance analytics
• Continuously improve affiliate workflows, tools, and processes
• Represent the company at industry events and partner meetups
• Optionally oversee affiliate managers and team leads as the department scales

Requirements:

• 4+ years in iGaming affiliate marketing, including 2+ years in a leadership or strategic rolе
• Strong understanding of affiliate models: CPA, RevShare, Hybrid
• Experience with various traffic sources: social, SEO, Telegram, influencer, agency networks, email, paid media
• Solid grasp of key performance metrics (LTV, ROMI, CTR, CR) and analytical tools (Google Analytics, SimilarWeb, etc.)
• Familiarity with CRM systems (Bitrix24, AmoCRM or similar)
• Hands-on experience with ad platforms: Google Ads, VK Ads, Telegram Ads
• Excellent negotiation and long-term relationship-building skills
• Strategic thinking with ability to scale operations across multiple GEOs
• Proven team-management and leadership skills (delegation, performance tracking, motivation)
• Fluent English and Russian (spoken and written); additional languages are a plus

What we offer:

• Remote full-time role with strategic ownership and real business impact
• Opportunity to lead and scale affiliate operations across key Tier 2–3 markets
• Competitive compensation package: fixed salary + performance-based bonuses (negotiable)
• Direct collaboration with executive leadership in a lean, fast-moving environment
• High level of autonomy in decision-making and budget ownership
• Full support and resources to execute your strategy and grow your team

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer