Jobs at Djinni

We are at DataOx, expanding our sales team and are currently looking for a Sales Manager to join our company.
 

Requirements:
— 1-2+ year of experience in a sales position
— English language level B2-C1 (speaking and writing)
— Experience of selling B2B or B2C services
— Understanding the sales funnel and stages
— Ability to close deals
— Experience in communicating with international clients (including video calls)
— Readiness for intensive training
— Ability to effectively organize working time, independence in decision-making
— Sociability and ability to persuade
— Flexibility in work
 

It will be a plus if you have:
— Sales experience on Upwork or similar platforms
— Knowledge of IT sphere, understanding of technical terminology
— Knowledge of CRM systems
 

Your future tasks:
— Processing incoming requests from customers, working with warm leads
— Communication on video calls and in correspondence
— Finding out customer requirements, filling out the necessary documents, CRM system
— Making presentations to clients. Working with objections
— Resolving conflict situations while working with clients
— Implementation of the set sales plan
— Providing advice to clients on the company’s services
 

For our part, we guarantee the following benefits:
— Rate + % of sales
— Work with warm incoming leads
— Paid vacation 20 days per year
— Opportunity for development and growth within the company
— Provision of technical means and devices for stable work
— Comfortable process of adaptation and onboarding
— Friendly and pleasant team
— Training, mentoring, and regular feedback from the manager
 

If this is all about you, we are already waiting for your resume and our upcoming interview and cooperation!
 

The recruitment process consists of the following steps:
Interview with HR —> Interview with the Sales Director and Head of Upwork —> Offer

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.

RESPONSIBILITIES

• Participate in test automation framework development, configuration, and maintenance
• CI jobs/pipelines configuration
• Backend and Frontend tests development and maintenance
• Automated test results analysis
• Participate in feature team daily life

REQUIREMENTS

• At least 2+ years of automation experience in Java
• OOP knowledge
• Experience with Selenium WebDriver
• REST API knowledge
• CI jobs/pipelines configuration (Jenkins)
• Windows CMD knowledge
• Excellent knowledge of Git
• Basic experience with databases (SQL Server, MongoDB)
• Experience with Postman or any of the API testing tools
• Agile and Scrum understanding
• Good understanding of QA processes and SDLC
• Upper-intermediate English level

NICE TO HAVES

• Experience with JUnit and Spring Boot
• Integration testing experience
• Basic Linux shell knowledge
• Basic knowledge of Docker
• Experience with microservice architecture

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health and life insurance with our broker, available starting from the month following the employee’s start date with the company
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support

Location: Remote (flexible within GMT+3 to GMT+8 time zones) 
Team: Commercial
Recruitment Type: Contract Full-time

About us

GigRadar is B2B SaaS service for IT and Marketing agencies operating in Europe and the USA.

Current pool of 500+ clients from all over the world. We have our own IT development, unique product with the use of artificial intelligence, for automation of lead generation for agencies.

We’re expanding our recruitment team and looking for a Recruiter to focus on marketing-related roles. This is a fully remote position ideal for someone who enjoys engaging with candidates, assessing communication skills, and building a steady flow of marketing talent for GigRadar

The role (what you’ll own)

• Manage daily candidate sourcing and communication for marketing roles (performance marketers, content strategists, partnership specialists, etc.).
• Conduct HR interview to assess communication and verify profile details.
• Maintain communication with candidate to be align with work expectations
• Coordinate interview scheduling and feedback with hiring manager
• Keep candidate pipelines and notes updated in Team Tailor (our ATS).
• Use automation and AI-assisted tools to improve sourcing and outreach efficiency.

What we’re looking for

• Proven experience in recruitment or candidate screening, preferably for marketing or creative roles across Eastern Europe.
• Hands-on experience in local recruitment (Ukraine region), including sourcing through Telegram communities or channels.
• English level B2 or higher, strong communication skills are essential.
• Self-driven and consistent, with the ability to meet weekly hiring goals.
• Highly organized and responsive, capable of managing multiple candidates efficiently.
• Confident using LinkedIn and other sourcing platforms such as Djinni, work.ua, robota.ua, hh.kz etc

Nice to have

• Background or strong interest in marketing, communications, or digital growth roles.
• Familiarity with ATS or similar recruitment database tools.
• Experience with automated sourcing or recruitment workflow tools.
• Prior experience working in remote or startup environments.

Pay & performance

Salary: $500-$1000 (based salary + bonus) depends on experience level

Tools & access

LinkedIn and talent portal access will be provided by the company to support your daily sourcing and outreach activities.

What we offer

• Flexible work schedule
• Opportunity to grow into broader recruiting or operations roles as we scale.
   

Required languages

English B2 - Upper Intermediate
 

Ukrainian C1 - Advanced

We are looking for a motivated and proactive JavaScript Developer to join our Support & Hands History team. You’ll be working on existing game titles built with PixiJS — supporting, maintaining, and enhancing them, while also collaborating closely on the development and evolution of our internal game library.
 

Requirements

• At least 1.5 years of commercial experience in JavaScript / Frontend development;
• Hands-on experience with PixiJS — commercial or non-commercial (e.g. pet projects, game jams, educational demos);
• Proven experience working with animations, including: Pixi-Spine, Animated Sprite, animation libraries (e.g. GSAP);
• Experience with version control systems (Git) and understanding of CI/CD processes;
• Experience working with texture generation tools or texture atlases;
• Understanding of game performance optimization and browser debugging;
• Languages: Ukrainian — required; English — B1 level or higher.
   

Will be a plus

• Previous experience in Game Development;
• Experience working with animation pipelines or integrating assets from artists.

Responsibilities:

• Support and maintain existing game titles built with PixiJS;
• Debug and improve gameplay functionality and performance across desktop and mobile;
• Implement visual and functional enhancements to enrich the player experience;
• Collaborate with QA, game designers, artists, and other devs to solve live issues and deliver stable updates;
• Work with our internal game library — help evolve and optimize it for future titles;
• Contribute to clean, maintainable code and improve internal development tools and pipelines;
• Stay aligned with team goals and deadlines while being proactive in communication and ownership.
   

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.
 

For our client, we are looking for🚀 Sales Manager (Crypto B2B)

Location: Remote
 Domain: Web3 • Crypto • FinTech • B2B

💼 About the Role

We are seeking a results-driven Sales Manager (Crypto B2B) to join our fast-growing team and lead business development efforts across key verticals — including Forex, iGaming, payment service providers, and crypto infrastructure companies.

In this role, you will be at the forefront of BitHide’s growth — building trusted relationships with decision-makers, expanding our partner network, and driving revenue by delivering real-world crypto payment solutions to global clients.

🔑 What You’ll Do

• Lead B2B sales efforts across multiple verticals, including:
  Forex brokers – enabling traders to operate and trade with crypto payments
  iGaming operators – offering crypto payment solutions for their players
  Software & CRM providers – integrating our crypto infrastructure into their platforms
  Payment service providers (PSPs) and crypto exchangers – facilitating crypto operations at scale
  Affiliate networks – leveraging leads from crypto, trading, and FinTech markets
   
• Identify and develop new business opportunities through proactive outreach, LinkedIn, networking, exhibitions, and industry events.
• Build and maintain a strong sales pipeline, driving deals from lead generation to contract closure.
• Present and demo BitHide products to potential clients, highlighting the value of privacy, security, and seamless API integration.
• Collaborate closely with tech and product teams to tailor solutions and ensure smooth onboarding for new clients.
• Gather market insights and client feedback to help shape product development and go-to-market strategies.

🤝 What We’re Looking For

• 3+ years of experience in B2B sales / business development in crypto, FinTech, payments, or SaaS.
• Proven success in selling to Forex, iGaming, payment, or blockchain infrastructure clients.
• Strong network or ability to quickly build relationships in relevant industries.
• Confident communicator who is proactive at conferences, events, and networking sessions — not afraid to start conversations and create opportunities.
• Excellent presentation, negotiation, and deal-closing skills.
• Understanding of crypto payments, wallet infrastructure, and API-based integrations.
• Fluent English (additional languages are a plus).
• Ukrainian language proficiency is a requirement.
   

💡 What Makes BitHide Different

• A cutting-edge crypto infrastructure product focused on privacy and control: our solutions ensure clients keep 100% control over their funds while maintaining confidentiality of crypto flows.
• Seamless API integration with websites, CRMs, ERPs, and custom platforms — no web or mobile versions required.
• Desktop-based solution (MacOS & Windows) supporting unlimited sub-wallets.
• A global, ambitious team building real infrastructure, not just another startup.

📈 Why Join Us

• Join a global FinTech product transforming how businesses manage crypto payments.
• Work directly with high-value clients in Forex, iGaming, FinTech, and crypto.

• Enjoy a results-driven, no-bureaucracy environment with real growth opportunities.

  
  🌐 About BitHide

• BitHide Solution LLC is a global FinTech company building secure, high-performance infrastructure for cryptocurrency payments.
  Our flagship solutions — Crypto Payment Gateway and Business Crypto Wallet — empower companies to accept and operate in major cryptocurrencies (BTC, USDT, ETH, USDC, and more) with ease, speed, and privacy.

• We help businesses create unlimited multi-wallets, automate mass payouts, and gain 100% control over their funds — without KYC/KYB barriers, thanks to our integrated AML tools.
  BitHide is not a startup — we’re building the infrastructure that will power the next decade of digital finance.

   

Be part of a company where your ideas and actions directly impact the future of digital payments.😉
 

Aionys is looking for a Trainee Full Stack Developer (.NET+React) to join our team. We’re a software development company that creates a friendly environment, free from bureaucracy and from old boring rules. We are growing, so grow with us!)

This is a great opportunity for someone who is just starting their journey in full-stack development and wants to grow in a supportive and professional environment.

Requirements:
- Experience in developing projects using .NET on the backend and frontend framework (e.g. React).
- Writing clean, maintainable and well-documented code.
- Participating in testing, debugging and code review processes.
- Work closely with team members to understand project requirements and contribute to planning and implementation.
- Regularly research new technologies and industry trends relevant to the project.
- Willingness to work with AI when necessary.

Responsibilities:

• Design, develop, and maintain C++ applications and services that interact with embedded systems, specifically using Ardupilot/PX4 or other similar platforms.

• Collaborate with hardware engineers to integrate C++-based software with embedded systems and sensors, enabling seamless data exchange and device control.

• Identify, troubleshoot, and resolve software and hardware integration issues, ensuring high-quality, reliable, and performant solutions.

• Utilize Python for up to 20% of development, mainly for scripting, testing, and automation tasks.
 

Required Qualifications:

• 5+ years of experience in development with a focus on embedded systems, device programming, or hardware interfacing.

• Proven experience with Ardupilot/PX4 or similar platforms (e.g., Betaflight, iNav).

• Solid understanding of embedded systems, microcontrollers, and hardware-software interaction.

• Strong expertise in C++, with experience in performance optimization,

multithreading, and I/O operations in resource-constrained environments.

• Experience with Python for development, including scripting, testing, and automation, as well as its use in embedded systems.

• Experience with serial communication protocols (e.g., UART, SPI, I2C).

• Experience in Linux/Unix environments and tools (e.g., Git, SSH, command-line utilities).
 

Will be a plus:

• Experience with single board PCs (e.g., Raspberry Pi, Arduino, etc.).

• Knowledge of cloud technologies or IoT platforms (e.g., MQTT, AWS IoT, Google Cloud IoT).

• Soldering and engineering skills.

• Experience with 3D printing.

🚀 Senior BDM Manager (iGaming)

We’re Masons Partners— a performance-driven team building strong partnerships and scaling iGaming projects across global markets.
Right now, we’re looking for a Senior BDM Manager who knows how to turn connections into collaborations, numbers into growth, and opportunities into long-term success stories.

💡 What You’ll Do

• Develop and expand our partner network — attract, onboard, and retain top affiliates and agencies.
• Negotiate and secure long-term partnerships with key stakeholders.
• Analyze traffic performance, user behavior, and key business metrics (ROI, LTV, CR, EPC, etc.).
• Calculate and adapt offers for different GEOs, managing figures with flexibility and precision.
• Work with tracking platforms (Alanbase, Affise, Scaleo) and traffic sources (Facebook, Google UAC, Google PPC, SEO).

• Monitor industry trends and proactively identify new business opportunities.

   

🎯 What We Expect

Required skills & experience:

• 2–3+ years of experience as a BDM / Partner Manager / Affiliate Manager in iGaming / Gambling / Betting.
• Strong understanding of CPA, RevShare, Hybrid models, and performance metrics (ROI, LTV, CR, EPC, etc.).
• Proven negotiation skills and experience establishing long-term partnerships.
• Advanced analytical mindset with the ability to interpret key metrics (RD, ARPU, ARPPU, Uniq RD, etc.).
• Hands-on experience with tracking platforms (Alanbase, Affise, Scaleo).
• Confident English communication skills — B2 level or higher.
• Knowledge of market specifics across different GEOs (Tier-1, Tier-2, LATAM, Asia, etc.).

Nice to have:

• Participation in major industry events (iGB, SiGMA, AffPapa, etc.).
• Additional languages such as Spanish or Portuguese.

🤝 Who You Are

• A strong communicator who builds trust and speaks the language of business.
• Self-driven, proactive, and result-oriented.
• Skilled at prioritizing tasks and staying focused under pressure.
• Adaptable and eager to learn in a fast-changing environment.
• Analytical thinker with a growth mindset.

💼 What We Offer

• A chance to shape and influence our business development strategy.
• Work with top-tier partners and premium iGaming brands.
• Supportive team and open-minded company culture.
• Opportunities to attend global conferences and networking events.
• An environment where your ideas are heard — and brought to life.

📩 Sounds like your next challenge?

Send us your CV and a short note about your experience — we’d love to meet you!

Looking for a talented WordPress Developer to join our team at a studio that builds fast, beautiful, and high-performing websites for B2B and tech companies.

About the Role

You’ll work on building and maintaining WordPress sites — from custom-built themes to Elementor-based designs — with a focus on performance, scalability, and clean code.
We create premium, pixel-perfect websites (often from Figma) that feel like a modern web app.

THE ROLE:

• Write, run, and troubleshoot automated tests for web applications.
• Set up and support test frameworks and automation tools.
• Perform manual testing of new features as part of the development cycle to validate functionality before automation - ensuring a solid understanding of expected behaviour and identifying edge cases early.
• Work with APIs and common libraries used in test automation.
• Build and maintain services to help run and manage automated tests.
• Help integrate tests into CI/CD pipelines and make sure they run smoothly.
• Work closely with developers and products to catch bugs early and improve test coverage.
   

ABOUT YOU:

• 5+ years of experience in automation testing, mostly using Python.
• Solid experience with Playwright.
• Familiar with cloud and virtualisation platforms like GCE, Azure, and ESXi.
• Experience testing microservices and working with REST APIs.
• Used tools like Jenkins or GitHub Actions for continuous integration.
• Familiar or have experience with modern tools (including AI-powered ones) that help improve QA and test automation workflows.
• Good problem-solving skills and can work independently when needed.
   

NICE TO HAVE:

Experience with manual testing.

We are looking for a CRM Specialist to take ownership of player retention tools and communications in a fast-growing iGaming environment. This role is hands-on and strategic — you’ll manage push notifications, in-app communications, Missions, Bonus Shop, and more — ensuring that our players stay engaged and motivated throughout their lifecycle.

This is an opportunity to directly shape how players interact with our platform and to drive measurable impact on retention and revenue.

Key Responsibilities

Push Notifications (OneSignal)

• Run push campaigns with segmentation and A/B testing.
   

Notification Center (Internal CMS)

• Manage and optimize in-app notifications.
   

Retention Tools (Missions & Bonus Shop)

• Oversee updates and ensure player appeal.

SMS Campaigns (Potential Scope)

• Launch and track SMS campaigns.

Analysis & Optimisation

• Report results and improve campaigns with data.

Requirements

• 2+ years of experience in CRM/retention roles, preferably in iGaming/casino.
• Strong analytical and technical mindset — comfortable working with campaign tools, troubleshooting, and analyzing performance data.
• Creative writing ability for clear, impactful, and engaging player communication.
• Hands-on experience with push/SMS platforms and retention tools.
• Excellent attention to detail in setup, QA, and monitoring.
• Advanced English for clear communication with global teams.
• Ability to collaborate cross-functionally with Product, Support, and Marketing.
• Self-starter who thrives in a fast-paced environment and can juggle multiple priorities.
   

As a plus:

• Experience with gamification tools, loyalty shops, or player missions.
• Familiarity with A/B testing and optimization frameworks.
   

Soft Skills

• Strong communication and collaboration skills.
• Analytical thinker who enjoys solving technical and operational challenges.
• Results-driven, adaptable, and proactive in execution.
   

What We Offer

• Competitive salary and fully remote setup.
• Opportunities for career growth and professional development (conferences, certifications, courses).
• Work with industry-leading tools and global teams.
• Transparent and supportive culture, with real ownership of your work.
• Paid vacation, flexible schedule, and health benefits.
   

If you’re ready to make a direct impact on player engagement and retention in iGaming — we’d love to meet you.

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality — all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: Hily. It is a dating app that has won the hearts of millions of users worldwide. The app helps users quickly find someone to connect with, from flirting to building meaningful relationships. We take our mission seriously: we do our best to understand users’ needs and shorten their path from registration to finding an ideal partner. Thanks to our efforts, we are always on the list of the top 10 dating apps in the USA. 35M registered users, 50M matches annually, 1.5B likes sent, 900K monthly active users, 4.6/5 Apple Store and 4.4/5 Google Play user ratings.

You will:

● Develop and architect scalable Progressive Web Application, implement new features.
● Drive performance optimisations, implement SSR for optimised performance.
● Build scalable and performant APIs for data management and platform services.
● Debug production issues and improve system stability and performance.
● Collaborate with marketing analysts, data engineers, and other stakeholders to design efficient data flows and integrations.
● Proactively participate in improvements and existing solutions tuning.

From you:

● 2-4+ years as a full-stack engineer.
● Strong proficiency in Vue.js / Nuxt.js (SSR, dynamic rendering).
● Solid backend experience using PHP with Laravel.
● Experience creating scalable, multi-tenant environments with focus on rich front-end experiences.
● Excellent communication skills and adeptness in cross-functional collaboration.
● Strong analytical skills and a data-driven mindset.

Will be an advantage:

● Experience or understanding of web marketing.
● Familiarity with event tracking, analytics platforms (GA4, TikTok, Meta, Pinterest), and server-to-server integrations.
● Experience working with Mobile Measurement Partners (MMPs) such as Adjust or AppsFlyer.

Your journey to the job offer: message from the recruiter > interview > test > final interview > job offer.

Why appflame?
 

● Involvement in Ukrainian products that compete with the world’s best players.
● The ability to implement your own ideas, not the feeling of a cog in the system.
● Meaningful and useful products, created not just for shareholders to earn money.
● A sense of yourself among your people who are charged with results.
● Work with the global market and a huge audience.
● Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
● Well-established processes and no barriers to growth within the company.
● Transparent evaluation of work based on personal performance indicators.
● Powerful social package and fair compensation.
● We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn’t fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

__________

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

An international digital marketing agency focused on the iGaming niche is looking for an experienced Outreach Specialist.
 

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.
 

Who You Are You’re our ideal candidate if you:

• Have at least 1 year of experience in the iGaming niche
• Have worked with complex GEOs
• Can communicate confidently with webmasters in English (and other languages are a plus)
• Know how to use Ahrefs to analyze link quality
• Are highly proficient in Google Sheets
• Are proactive in identifying and solving problems early
• Take ownership of tasks and meet deadlines consistently
   

Nice to Have

• An existing database of donor websites and intermediaries
   

What You’ll Be Doing

• Researching potential donor sites through competitor analysis, marketplaces, and other sources
• Creating and managing outreach email campaigns
• Maintaining communication with webmasters and intermediaries
• Managing and regularly updating internal databases
• Creating content briefs for guest post orders
• Planning and purchasing monthly guest post placements
• Ensuring proper placement and quality control of donor websites
• Providing regular performance and progress reports
   

What We Offer

• Full-time employment — remote or in-office (your choice)
• A dynamic and engaging international work environment
• Opportunities for professional growth and development
• Participation in exciting projects within one of the most innovative industries
   

If this sounds like the right fit for you, we’d love to hear from you!

We are currently looking for a Customer Support Specialist to join a manufacturing company in the field of radio electronics. The main responsibility of this role is to handle incoming customer inquiries related to technical issues or product malfunctions. You will be the first point of contact for clients seeking assistance and will work closely with the technical team to ensure timely and effective resolution of problems.

Responsibilities:

• Providing user consultations regarding the operation of the company’s devices and software
• Analyzing and diagnosing technical issues (via chat, phone, or support system) during day (shift 10:00 — 19:00)
• Involving the engineering department (L2) in complex cases
• Testing typical user scenarios and reproducing errors

• Collecting user feedback, contributing to the knowledge base and FAQ

   

Requirements:

• Experience in technical support, electronics, or IT — from 1 year
• Knowledge of computer networks (Ethernet, IP, TCP)
• Ability to work with technical documentation in Ukrainian and English
• Excellent written and spoken Ukrainian
• Ability to communicate clearly and calmly with clients

• English: level Intermediate+

   

Preferred qualifications:

• Understanding the principles of serial interfaces (UART, USB)
• Experience with firmware and device updates

• Understanding the principles of radio communication

   

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Support for your professional growth — the company is actively expanding, and you’ll have the opportunity to grow together with it.

• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress.

   

This position offers the opportunity to become an integral part of the customer support team, directly contributing to client satisfaction and the overall success of the organization. You will be at the intersection of communication and coordination, playing a vital role in resolving technical issues and supporting the company’s strategic goals through exceptional service.

Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.