Jobs Customer/Technical Support

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

The GotYourBack Support company is now opening a Technical Support Representative position. We offer this job to people, who want to serve their purpose of delivering satisfactory support service on an exclusively excellent level. The importance of professional remote assistance is highly valued among our customers, and if you are ready to operate on the noted parallel, please read the following:
 

DUTIES:

• Providing the clients with high level technical support, including system diagnostics, tune-up and troubleshooting;
• Guiding the clients to solve possible problems with the soft\hardware;
• Answering the questions concerning the product and service;
• Fulfilling other job-related tasks;
   

REQUIRED SKILLS:

• Outstanding technical skills;
• Upper Intermediate English level;
• Flexibility;
• Proactiveness;
• Stress-tolerance;
• Higher technical education\technical support experience would be an advantage
   

WE OFFER:

• Internal training;
• Professional, career and personal growth possibilities;
• Sustainable salary;
• Convenient working schedule;
• Great team :)
   

We’ll be glad to welcome a deserving candidate to our family. If you picture yourself as a part of successful Company — apply your Resume and expect an interview invitation afterwards.
 

See yaa, we’ve GotYourBack!

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Customer Support Specialist – someone who enjoys helping customers, solving issues quickly, and maintaining high standards of service.

What you’ll do:

• Communicate with customers via email, calls, and social media.
• Respond to inquiries about our products (mainly jewelry; potential transition to medical products in the future).
• Resolve customer issues and complaints quickly.
• Forward important requests to relevant teams to improve technical and financial processes.
• Serve as the primary liaison between customers and internal teams.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 floating days off.
• Convenient shifts: 10:00–19:00 or 15:00–24:00 Kyiv time.
• Competitive salary.
• Friendly team and support from the team lead.
• Opportunities for career growth and learning.
• Health insurance (for employees in Ukraine) and work equipment (laptop).
• English-speaking club, seminars, and professional development training.
• 25 paid vacation days (including sick leave).
• Team-building events and corporate activities in Ukraine.
• Cozy office space available in case of power outages.
• Corporate psychological support program.

What we expect:

• Fluent English (C1) – both written and spoken.
• Positive, empathetic, and professional attitude toward customers.
• Analytical skills, attention to detail, and problem-solving ability.
• Ability to handle large volumes of information.
• Minimum 1 year of experience in a similar role.
• Experience with Zendesk, JIRA, and Magento is a plus.

Do you want to work in a modern and friendly environment where your knowledge and communication skills are valued?
Join our team! Send your resume with your expected salary and English level. We look forward to meeting you!

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals. We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment.

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity;

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

Писати

Customer Support Specialist (Russian/English)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 3 months. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off). Working hours: 16:00–00:00

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible day shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1–C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus: 

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

Хочете зробити кар’єру у найбільшій логістичній компанії світу?

Шукаємо Operations manager у морський відділ

Найсучасніші технології ШІ в логістиці до ваших послуг, а також офіс в Києві/Одесі, ТОП-умови, бонуси, страхування. Обговоримо деталі?
 

Main Responsibilities
 

– Organization of export and import container transportations
– Managing import and export bookings with carriers
– Interaction with shipping lines, agents, contractors
– Problems solving with carriers, customers, other subcontractors
– Handling of shipping documentation
– Work in the international operating program
– Timely submission of reports to the head of the Department
– Communication with customers on daily basis
 

Mandatory Requirements
 

– Understanding of the sea transport logistics;
– Fundamentals of foreign trade activities, bills of lading, types, international transports regulations;
– Knowledge of Incoterms 2020;

– Minimum 1 year of experience in operations of sea transportation services;
– Active life position, work for the result in the team, independence and responsibility, initiative;
–  English knowledge at Upper intermediate level.
 

We offer
 

Work for a Global Logistics leader and the fastest growing logistics provider in Ukraine!

–  Interesting tasks;
– Competitive salary level;
– Social guarantees, according to the Labor Code;
– Official employment
– 24 calendar days of paid leave a year.

Join ModsquadGroup as a Moderation Specialist!

Are you detail-oriented, tech-savvy, and passionate about maintaining a safe and positive online environment? ModsquadGroup is looking for a Moderation Specialist to review and monitor content, ensuring it adheres to community guidelines. If you’re looking for a dynamic role where you can make a real impact, this opportunity is for you!

What You’ll Do:

• Review photo and video content to ensure compliance with platform policies and guidelines
• Identify and remove inappropriate, harmful, or rule-breaking content (which may include graphic, explicit, violent, or political material)
• Maintain a high level of accuracy and consistency while moderating content
• Stay updated on evolving policies through ongoing training and refresher sessions
• Provide feedback and suggestions to improve moderation processes and efficiency

What We’re Looking For:

• Tech-savvy — you learn new tools and applications quickly
• Self-motivated & independent — you can manage tasks with little supervision
• Detail-oriented — you can spot subtle issues that may violate policies
• Resilient & adaptable — you handle challenging content and feedback professionally
• Strong communication skills — you collaborate effectively with both internal teams and external users
• Reliable high-speed internet & computer — you can work efficiently with multiple tabs and programs open

Nice to Have:

• Previous photo and/or video moderation experience
• English proficiency at an Intermediate level or higher

What We Offer:

• Flexible schedule — 8-hour shifts, including approximately 2 night shifts per week
• Competitive salary
• Growth opportunities within the company

The Hiring Process:

• CV Review
• Short Phone Screen (up to 10 min)
• Interview with the Hiring Team
• Job Offer!

Join Our Team as a Customer Support Representative!

Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where every conversation makes a difference? We’re looking for a Customer Support Representative to join our team and provide top-notch support to our customers via chat. If you’re looking for a flexible schedule and an opportunity to grow within a dynamic and customer-focused company, this role is for you! 

What You’ll Do: 

• Respond to customer inquiries and provide timely, accurate, and friendly support via chat
• Assist users with product-related questions, technical issues, and general inquiries 
• Build strong relationships with customers by ensuring an excellent service experience
• Accurately document and track customer interactions in our support system
• Collaborate with the team to share insights, identify trends, and improve overall customer experience
• Escalate complex issues to the appropriate departments and follow up until resolution 
• Stay up to date on product features, updates, and industry trends to provide the best support possible 

What We’re Looking For: 

• Strong English language skills (written & verbal) 
• Previous customer support experience (preferred, but not required!)
• Excellent communication skills — you know how to make complex things sound simple 
• Strong problem-solving abilities and the ability to multitask efficiently
• Tech-savvy — comfortable using chat and customer support software
• Empathetic, patient, and customer-focused — you genuinely enjoy helping people
• Flexible availability, including occasional night shifts, weekends, and holidays 

What We Offer: 

• Full-time position with a structured yet flexible schedule Morning, day, and occasional night shifts (varied schedule for work-life balance) 
• Opportunities for growth in a supportive and collaborative environment 
• Work with a team that values your contributions and encourages new ideas

The Hiring Process: 

• CV Review 
• Quick Intro Call (up to 10 min) 
• Interview with the Hiring Team 
• Test Task (if applicable) 
• Job Offer!  

Responsibilities:

• Lead and manage the day-to-day operations of the L1 Help Desk team (10+ specialists)
• Organize daily support activities: workload distribution, queue monitoring, incident and request prioritization
• Ensure SLA compliance and maintain high service quality standards
• Coordinate incident handling, escalation, and collaboration with L2/L3 and other IT teams
• Support and improve ITSM processes and support workflows
• Onboard, train, and mentor team members; conduct regular 1:1 meetings
• Provide continuous feedback and foster accountability within the team
• Maintain and update support documentation and the knowledge base
• Analyze support metrics and prepare team performance reports

Requirements:

• Experience in IT Support / Help Desk (L1/L2), including coordination or people management responsibilities
• Hands-on experience with the Microsoft ecosystem (Windows, Microsoft 365, Active Directory / Azure AD, Exchange, Teams)
• Understanding of networking fundamentals and common incidents in corporate environments
• Experience working with ITSM tools and structured support processes
• Ability to make decisions under pressure and during incidents
• Strong communication skills and a service-oriented mindset
• Experience in team training, mentoring, and development
• Ownership mentality and result-oriented approach
• Willingness to work from the office

Evergame is a fast-growing e-commerce company based in Lviv, Ukraine, specializing in video games, consoles (PlayStation, Xbox, Nintendo Switch), and gaming accessories. We are looking for a Marketing Operations Assistant to support our marketing processes, digital tools, and operational tasks, and to help the team scale efficiently.This role is focused on execution, tools, and workflows rather than marketing strategy.
 

Requirements:

• 0.5−1 year of experience in marketing operations, digital marketing, CRM, or a related field.
• Strong attention to detail and ability to multitask;
• Fluent English (written and spoken);
• Proactive, fast learner, and responsible;
• Basic marketing or digital operations experience (certificates are a plus);
• Interest in PC and console gaming is a strong advantage.
   

Main Duties:

• Sending email newsletters using Mailchimp and internal tools;
• Posting content and managing company social media accounts;
• Helping with basic website and online marketing tasks;
• Help to implement AI tools to improve workflow, explain, and help team members to use it;
• Participating in market research and supporting new business initiatives under Team Lead supervision (gaming industry);
• Ensuring accuracy, consistency, and quality across all marketing-related operational tasks.
   

We offer:

• Competitive salary with an annual review
• Fixed payment in USD/ EUR
• Friendly, international, and willing to help the team
• Hybrid work: 5-day workweek (Mon-Fri: 2 days in the office + 3 days from home).
• 24 days of annual vacation + all state holidays due to Ukrainian legislation
• Probation period/Full paid training (if you are hired) — 1 week
   

Responsible and hardworking applicants without prior experience but with strong English are welcome to send their CV.

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.