Jobs Customer/Technical Support

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Team Lead who will manage the chat support team, build efficient processes, and ensure a high level of service for the Turkish GEO.

Your Responsibilities

Team Management

• Lead a team of Customer Support Operators (chat support).
• Create schedules, monitor attendance, and distribute workload.
• Onboard, train, and provide regular coaching to operators.
• Maintain team motivation and a healthy working atmosphere.

Quality & KPI

• Monitor and improve KPIs (CSAT, response time, FCR, quality).
• Review chats and provide structured feedback to operators.
• Work with mistakes and help develop operators’ soft skills.
• Collaborate with the QA team and participate in improving quality standards.

Operations & Escalations

• Handle escalations related to payments, verification, bonuses, and technical issues.
• Communicate with Payments, Product, Tech, and other teams.
• Optimize scripts, macros, and internal support processes.
• Participate in hiring operators for the Turkish market.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — confident level for internal communication.
• 2+ years of experience as a Team Lead / Supervisor in support, call center, or chat support.
• Understanding of support KPIs and metrics.
• Experience in iGaming / betting / online entertainment is a strong plus.
• Strong people management skills: coaching, feedback, conflict resolution.
• Willingness to work evening and night shifts aligned with Turkish time.
• Experience managing a remote team is a plus.

Support Team Lead / Supervisor experience — highly relevant.

iGaming / betting support experience — a strong advantage.

What We Offer

• Fully remote position — work from anywhere.
• Schedule: 5/2, shifts aligned with the Turkish time zone.
• Evening and night shifts.
• Paid onboarding and support during the adaptation period.
• Direct collaboration with Product, Payments, and QA teams.
• Opportunity to build and scale a team for a key market.
• Long-term cooperation and growth opportunities within the project.

Customer Support Specialist (Turkish Market)

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Specialist to communicate with users via online chat and help maintain a high level of service for the Turkish GEO.

Your Responsibilities

Customer Support

• Respond to user inquiries via online chat.
• Assist players with account issues, payments, verification, bonuses, and technical questions.
• Provide clear and professional communication with users.
• Follow internal support guidelines and scripts.

Quality & Service

• Maintain a high level of customer satisfaction (CSAT).
• Resolve issues quickly and efficiently.
• Escalate complex cases to Team Leads or other departments when necessary.

Operations

• Accurately document user requests and actions in the system.
• Work with internal tools, macros, and knowledge base.
• Collaborate with Payments, Product, and Technical teams when needed.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — conversational level for internal communication.
• Experience in customer support, call center, or chat support is a plus.
• Strong communication skills and customer-oriented mindset.
• Ability to handle multiple chats simultaneously.
• Stress resistance and ability to work in a fast-paced environment.
• Experience in iGaming / betting / online entertainment is a strong advantage.

Working Conditions

• Fully remote position — work from anywhere.
• Schedule: 2/2 (day and night shifts) aligned with the Turkish time zone.
• Paid onboarding and training.
• Support from Team Leads and QA team during adaptation.
• Opportunity to grow within a fast-scaling international project

A fast-growing Dutch cloud MSP (Azure/AWS) is looking for an experienced ops professional to bring structure to a scaling operation and then run it.
 

What you'll do

In the first 8 weeks, you design the foundations: incident management, ticket workflows, client communication standards, onboarding process, and Zendesk configuration. After that, you own the day-to-day: queue oversight, SLA monitoring, client updates, weekly reviews, and monthly reporting.
 

Who you are

You've worked in IT operations, service delivery, or customer success operations at a tech company or MSP. You've built processes where none existed and you're equally comfortable designing a framework as triaging a live incident. You work autonomously, communicate proactively, and don't need hand-holding.
 

Must-haves

• 3+ years in IT ops, service delivery, or CS ops at a tech company or MSP
• Experience building operational processes from scratch
• Hands-on with Zendesk or similar ticketing tools
• Comfortable with cloud environments (Azure/AWS) at a conceptual level
• Available CET business hours, fluent English
   

What's on offer

• High impact, direct CEO collaboration
• zero bureaucracy
• Room to grow as the company scales

Hello!

Our project is a domain name registrar. Every day, we ensure the stable operation of hundred thousands domains in 450+ TLDs and provide a service built on quality, reliability, and technological excellence. Our multilingual support team consists of highly skilled domain specialists who deliver outstanding service and strive to provide exceptional assistance to every customer. We operate without unnecessary bureaucracy or multi-layered management - only professionalism and a genuine desire to do things well. That is why we appreciate expertise, responsibility, and responsible attitude.

We are looking for a Junior Support Specialist in Cyprus office (remote position) due to the extension of the support team. This is an excellent opportunity to start a career in IT, even with no prior experience, and to grow alongside an experienced colleagues.

Responsibilities:

- communicate with customers via tickets, email, and Telegram chat professionally, respectfully, and with empathy;

- handle technical inquiries and provide real, thoughtful solutions rather than template replies;

- maintain service quality;

- process Abuse-complains.

Requirements:

- proficiency in Ukrainian, and English (B1–B2 level for daily communication);

- flexibility regarding location: remote work from any city in Cyprus;

- interest in helping people and enjoying customer interaction;

- curiosity about technology and willingness to learn;

- responsibility, a structured approach, and the ability to stay focused.

Preferred (not mandatory):

- technical education or completed IT courses;

- basic understanding of Internet fundamentals;

- familiarity with POP/IMAP, FTP, HTTP;

understanding of DNS and MySQL;

- knowledge of the domain life cycle.

We offer:

- chance to enter the IT industry with no prior experience - full training provided;

- clear, transparent path for professional growth;

- supportive team that listens and helps at every stage;

- corporate laptop and all necessary equipment;

- stress-free schedule without night shifts, no phone support, smooth integration into the workflow: Mon-Fri, 09:00-18:00;

- stability and transparency are our core internal values.

A few important notes:

- we do not provide relocation, so we are looking for candidates already based in Cyprus with family visa or work permit;

- English is essential - this is an international role, and working without it will be challenging;

- we do not expect you to know everything - only to be willing to learn and understand.

We respect the time of every candidate, so we will carefully review your CV and respond. We look forward to finding someone who shares our approach and values.

Thank you for considering our company!

We are an international iGaming group operating in Sportsbook and Online Casino across Tier 1, Tier 2, and Tier 3 markets worldwide. With more than 10 years of operational experience, we manage multi-jurisdictional projects and scalable product ecosystems across multiple regions.
 

Our brands have earned industry recognition and awards, reflecting strong performance, sustainable growth, and operational excellence at scale. As we continue our global expansion, we are strengthening our teams across key business functions.
 

We are looking for a motivated and responsible Customer Support Specialist to join our team. The ideal candidate has strong communication skills, is attentive to detail, and is able to provide fast and professional assistance to customers via live chat and email.

Key Responsibilities

• Communicate with customers via Live Chat and Email, providing polite, clear, and timely responses.
• Handle customer requests from start to resolution, ensuring a high level of service.
• Work with the CRM system (admin panel), including:
  • checking incoming customer messages;
  • verifying deposit and withdrawal transactions upon customer request;
  • checking bet results for customers;
  • editing customer profile information when necessary;
  • reviewing customer documents and verifying accounts;
  • assisting customers with account access recovery (password reset, etc.);
  • checking customer registrations and account details.
• Monitor transaction statuses in the payment system and track account balances.
• Communicate with payment system support to clarify transaction statuses or resolve issues.
• Communicate with the platform support team if technical issues occur.
• Monitor SMS sender systems to ensure proper delivery.
• Perform website functionality tests at the beginning, middle, and end of each shift.
• Prepare weekly reports on completed tasks and support performance.

Requirements

• Experience in customer support, live chat, or customer service.
• Strong written communication skills and ability to communicate politely and clearly with customers.
• Ability to quickly analyze customer issues and provide solutions.
• Experience working with CRM systems or admin panels.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Responsibility and ability to work in a shift schedule.

We Offer

• Opportunities for professional growth and the expansion of expertise in the international environment
• Direct impact on process optimization and partnership development
• Full remote working mode
• Continuous training and professional development support
• Paid leave and sick leave

Dynamica Labs invites a Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  
   BENEFITS:  
• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV! 

Medier is looking for a detail-oriented and proactive specialist to join our CRM  team. It's the perfect position to start your CRM career. 

Location: Poland (Relocation supported)

Responsibilities:

• Technical setup and execution of CRM campaigns within internal systems.
• Working with Google Docs and Sheets to organize and track project data.
• Carefully review all task details and components before execution to ensure accuracy.
• Identifying errors, inconsistencies, and collaborating with managers to resolve issues quickly.

• Reviewing translations, spotting mistakes, and refining final copy to ensure high quality.

   

Requirements:

• English level B1 or higher
• Clear and proactive communication skills
• Strong attention to detail and analytical mindset
• Ability to manage multiple tasks efficiently
• Confident user of Google Workspace tools

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day. 
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.
• Communication channels: Jira, Internal Service Desk systems, Zendesk.

Working schedule:

• Main coverage is during US hours EST, GMT -5 (6:00 a.m. – 6:00 p.m.), with an 8-hour workday plus a 30-minute lunch break.
• Occasional weekend overtime may be required during high-demand periods, but when it’s needed, it’s fully paid.

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀

Meet the YozmaTech

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.

Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining - and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.
 

We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform.

If you're about ownership, communication, and impact — welcome aboard! 🚀

🎯 Who we’re looking for:

- Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.

- FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.

- Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.

- Calm decision-maker who stays focused and effective under pressure.

- Tech-comfortable professional who understands API documentation and can guide clients through it.

- Responsible team player who takes ownership instead of shifting blame.

- Proactive problem-solver who anticipates client needs and offers solutions before issues arise.
 

✨ Bonus points if you:

- Speak German, French, or Spanish (Upper-Intermediate+).

- Have experience working with APAC clients or in High-Risk segments.

- Are curious about tech and enjoy digging into product features.
 

💼 What you’ll do:

- Build long-term relationships with your clients, not just reply to tickets.

- Stay on top of their experience: gather feedback, uncover issues, track satisfaction.

- Prioritise, sort and process their requests — from ideas to action.

- Collaborate with integration, product, and dev teams to deliver value fast.

- Keep clients informed, calm, and confident in our support.

- Spot upsell/cross-sell opportunities and grow accounts.

- Reduce churn and help ensure retention and renewals.

- Help us make our platform even better based on what you hear from the field.
 

🎯 Your goals as CSM at Corefy:

- Build strong, trusting relationships with clients.

- Ensure successful onboarding and continued product usage.

- Help clients solve problems before they become blockers.

- Be the voice of the customer inside the company.

📌 Our hiring process: HR Interview → Call with the Hiring Manager → Interview with Head of Department → Offer 🎉

⭐ What we offer:

🔹 Growth & Ownership

- Salary in foreign currency + tax compensation

- Clear growth paths & Corefy Academy for FinTech expertise

- External education reimbursement — we want you to level up

- Open-door policy with the C-level — your ideas will be heard

🔹 Culture that Energises

- Your work matters and makes impact

- You’ll co-create better customer journeys, not just follow scripts

- Fun & meaningful team events — we love to celebrate and learn together

🔹 Work Environment that Works for You

- Choose what suits you best: work remotely or from our cozy office in Kyiv

- Flexible 8-hour schedule, 20 vacation days + 10 paid sick days

- Mental wellness matters — we cover sessions with the psychologist of your choice

- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩

HS-Soft provides a comprehensive digital ecosystem for the food industry – covering POS and payment, inventory management, production, and recipe management. Our customers are primarily from the baking trade, gastronomy, and the butcher’s industry.

Our solutions are fully SaaS-based and run on a modern cloud platform (AWS latest & greatest), combined with centrally managed POS hardware. We currently support more than 600 companies with several thousand devices across Switzerland and Germany – and we are growing fast. Within our industry, we stand for consistent innovation. Naturally, we use AI agents internally and already provide our customers with first AI-powered value-added features.

We foster a very open, appreciative, and direct company culture. Alongside the success of our customers, the continuous development of our employees is a core focus.

As a Technical Support Analyst, you are part of our technical support and customer success organization. You analyze technical support cases escalated from first- and second-level support and investigate them thoroughly and systematically.

Your focus is on analyzing data, logs, and system behavior, understanding technical dependencies, and preparing complex incidents in a way that enables our product and development teams to work efficiently on solutions. In doing so, you play a key role at the interface between support and development and actively contribute to reducing the workload of our engineering teams.

Your Responsibilities

• Analysis of complex technical support cases escalated from first- and second-level support
• Investigation of incidents using:
  • Database queries (e.g. Aurora, DynamoDB)
  • Log analysis of devices and applications
  • Monitoring and observability tools in an AWS serverless environment
• Analysis of API communication and the interaction between frontend, backend, and connected systems
• Identification of inconsistencies, error patterns, and potential root causes in distributed SaaS systems
• Structured technical preparation of incidents for handover to product and development teams
• Close collaboration with development and product management on systemic or recurring issues
• Documentation of analysis results, findings, and technical background information

• Supporting the support team through technical assessment and knowledge sharing

   

You work exclusively internally with support, product, and development teams and have no direct customer contact.

Important: This role does not include active software development and does not involve on-call or standby duties. The focus is on analysis, understanding, and communication of technical issues.

Why We Created This Role

Our products and technical platform have grown significantly over recent years. As a result, the demands for in-depth technical analysis of support cases have increased as well.

Until now, particularly deep technical analyses – for example in databases, logs, or API communication – were handled directly by our development teams. With the Technical Support Analyst role, we are introducing a new position within support that takes ownership of exactly these tasks: thoroughly analyzing technical incidents, identifying root causes, and preparing problem statements in a structured way for development.

This allows us to improve response times in support, relieve our development teams, and at the same time create an exciting technical role at the intersection of support, product, and engineering.

What We Expect From You

• Experience in technical support, system analysis, or a comparable technical role
  (talented junior profiles with a strong technical mindset are explicitly welcome)
• Strong fundamental understanding of SaaS architectures, cloud infrastructures, and distributed systems
• Experience with data analysis and database systems (SQL & NoSQL; ideally Aurora, DynamoDB, or similar)
• Basic understanding of API communication, log analysis, and monitoring / observability concepts
• Analytical, structured, and solution-oriented way of working
• Ability to clearly document complex technical topics and communicate them in an understandable way
• Very good English skills, written and spoken, for internal communication
  (German is a plus, but not required)

Nice to have (but not required):

• Experience or interest in POS and retail systems
• Understanding of Android-based systems and applications (or strong willingness to learn)

What We Offer

• A central technical role within support with direct impact on product quality and customer satisfaction
• Challenging technical topics in a modern AWS serverless SaaS environment
• An open, international, and supportive team
• A modern working environment without outdated tools, VPNs, or “servers in the basement”
• No on-call duties and predictable working hours
• Short decision-making paths and plenty of room to actively shape processes and interfaces
• Personal development opportunities, coaching, and long-term perspectives at HS-Soft

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Ven Commerce Ltd is an international company with offices in the United States, Israel, and Ukraine (Kyiv). We develop comprehensive e-commerce solutions and mobile applications for businesses, helping companies effectively manage their online services and enhance their customer experience.

As our team continues to grow, we are looking for a Customer Support Specialist (U.S. market, Real Estate) — someone who will assist users of our services, support tenants of residential and commercial properties, and help ensure the stable operation of our digital platforms.

Responsibilities:

• Communicate with users exclusively via email requests through the Freshservice system.
• Provide support to users of the company’s mobile applications.
• Assist tenants of residential and commercial properties with platform-related inquiries.
• Investigate and resolve technical issues within the applications (troubleshooting).
• Identify, reproduce, and document bugs, and report them to the technical team via the ticketing system (JIRA).
• Communicate with third parties and internal teams via email and internal messaging tools.
• Collaborate with product and technical teams to resolve technical issues efficiently.
• Prepare reports on the volume and nature of incoming requests.
• Maintain and update the knowledge base, ensuring information remains accurate and up to date.
• Create and document instructions for new processes and platform features.
• Advise users on the platform functionality and service capabilities.
• Collect, analyze, and share user feedback regarding the application’s performance.
• Analyze support requests to identify recurring issues and opportunities for product improvement.
• Participate in team meetings (daily, weekly, planning).
• Work in accordance with SLA and customer service standards.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 days off.
• Evening shifts: 15:00–24:00 (Kyiv time).
• Competitive salary.
• Support from a team lead and a friendly team environment.
• High-quality onboarding and training materials.
• Opportunities for career growth.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid vacation days (including sick leave).
• Team buildings and corporate events in Ukraine.
• A comfortable office available during power outages.
• Corporate psychological support program.

What we expect:

• Fluent English (C1 level) — both written and spoken.
• At least 1 year of experience in customer support or technical support.
• Experience supporting mobile or web applications.
• Troubleshooting and technical problem diagnostics skills.
• Ability to analyze support requests and identify root causes of issues.
• Strong attention to details and analytical thinking.
• Ability to work with large volumes of information and quickly find solutions.
• High level of customer orientation and professional written communication.
• Proactivity and the ability to work in a fast-paced environment.
• Experience with Freshservice, Jira, or other ticketing systems is a plus.
• Experience in proptech / real estate / SaaS is an advantage.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!