Jobs Customer/Technical Support

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• Good understanding of IT support / Help Desk role (we can regard a student with no strong experience)
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 0.5 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

Responsibilities:

-  Booking loads, Coordinate and schedule truck drivers to ensure timely delivery of goods

- Communicate with drivers, customers, and other team members to ensure smooth operations

- Monitor and track shipments to ensure on-time delivery

- Resolve any issues or delays in transportation

- Maintain accurate records of driver activities and shipments

Requirements:

- Previous experience in truck dispatching or transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

We offer:

- Innovative work environment.

- Day shift 3:00 PM to 11:00 PM.

- Bi-weekly English classes to enhance your skills.

- A clearly defined career path.

- Paid sick leave.

- Salary based on your experience and performance, % from gross and profit, no limits.

- Comfortable office near Kyiv center.

Benefits:

- Competitive salary.

- Shape a brand-new force in logistics.

- Innovative culture with a positive environment.

- Impactful role in shaping company success.

- 15 paid vacation days to recharge and explore.

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00; 22:00 – 07.00)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.

About the Role

The company is looking for a sharp, reliable, and highly responsible Player Support Representative to join its Support function during an early growth stage. This role is an excellent entry point into a fast-growing startup environment, well-suited for a detail-oriented, business-minded student comfortable taking ownership and making decisions in a live production setting. You will work closely with the Support and Operations team, playing a meaningful role in maintaining service quality, operational stability, and player trust. This is not a scripted support role; the company trusts people early and expects maturity, sound judgment, and accountability.

Responsibilities

• Provide accurate, professional, and high-quality player support via live chat
• Act as a first line of judgment in live player interactions within defined guidelines
• Identify recurring issues, bugs, unusual patterns, or edge cases, and proactively raise clear and well-contextualized flags
• Review player activity to ensure compliance with platform rules, promotions, and policies
• Stay alert to irregular activity, operational issues, or potential risks, and escalate responsibly with attention to detail
• Learn the product, flows, and rules quickly and apply them consistently in real-time scenarios
  !!!
  Full-time position (Monday–Friday)
• One weekday shift may end at 2:00 AM
• Saturday shift: morning hours until approximately 2:00 PM (half working day)
• Location: Ukraine or Poland

Requirements

• Fluent English, written and spoken
• Availability for shift-based work, including evenings, nights, and weekends (remote)
• Very high attention to detail and accuracy
• Fast learner with the ability to understand complex rules, flows, and edge cases
• Strong sense of responsibility, ownership, and accountability
• Business-oriented mindset with the ability to assess situations, understand impact, and make sound decisions
• Comfortable working independently within defined guidelines
• Reliable, consistent, and able to handle ongoing responsibility over time
• No prior customer support experience is required. Mindset, sharp thinking, and reliability matter most.

About the Company

The company is a growing gaming company focused on online entertainment products for international markets. The team develops and operates live gaming products with active users and an experienced operational and product background. It offers an opportunity to join at an early stage and contribute to building and scaling real products and internal processes in a fast-paced environment.

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success;
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention;
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support;
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback;
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights;
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential;
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs;
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets).
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus);
• Strong understanding of customer lifecycle, onboarding, and retention best practices;
• Exceptional communication and relationship-building skills;
• Comfortable managing multiple accounts (100+) with varying levels of complexity;
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms;
• Problem-solving mindset and a passion for delivering value to customers;
• Ability to explain software features in a clear, engaging, and practical way;
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication;
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).
   

What We Offer:

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.

We are looking for a Legal Support to support legal and administrative operations within the company. The role focuses on working with documents, handling routine administrative requests, maintaining accurate records, and supporting day-to-day legal back office processes. .

Tasks

• Work with legal and administrative documents, including preparation, review, formatting, filing, and organization;
• Support internal administrative requests and help resolve routine operational questions;
• Maintain accurate documentation, records, and internal files;
• Communicate with internal stakeholders regarding document status, required information, and administrative follow-ups;
• Assist with coordination of office-related and legal back office processes;

• Ensure that documentation is handled in a timely, structured, and confidential manner.

   

Requirements

Must have:

• Bachelor’s or Master's Degree;
• Experience or strong ability to work with documentation and administrative tasks;
• Confident user of Microsoft Word and Microsoft Excel;
• Good organizational skills and attention to detail;
• Ability to communicate in English; 

• Readiness to work from the office on a mandatory basis.

   

Nice to have:

• Knowledge of Serbian language;
• Previous experience in a legal, administrative, or back office assistant role;

• Basic understanding of legal documentation workflows.

   

Working conditions:

• Location: Serbia, office-based work;
• Office visits: mandatory, then hybrid is possible.

We are looking for an L1/L2 Support to join our team under the Team Lead Service Desk. This role is responsible for real-time monitoring and first-line incident response in a 24/7 shift model to maintain platform stability.

⚙️ Your Tasks:
 

• Monitoring & Detection: Continuously monitor system health via Grafana/Zabbix; identify anomalies and catch critical alerts;
• Triage & Response: Assess incident severity/impact, execute initial runbook actions, and escalate to L2/L3 teams when needed;
• Ticket Management: Create, update, and track incident tickets (Jira) with accurate timestamps and descriptions throughout their lifecycle;
• Runbook Execution: Perform standard operations (restarts, validation checks) and report any documentation gaps;
• Communication & Handover: Provide real-time updates in incident channels and ensure smooth shift handovers.

👤Our criteria:

Hard Skills:

• 1-2+ years of experience in Tech Support, NOC, or Production Support;
• Strong understanding of the incident lifecycle (Detection, Triage, Escalation, Closure);
• Hands-on experience with monitoring tools (Grafana, Zabbix, New Relic) and ticketing systems (Jira SM);

• Basic understanding of Web applications, APIs, logs, metrics, and cloud infrastructure.

   

Soft Skills:

• Strict execution discipline and high attention to detail;
• Clear, concise communication and stress resilience during high-severity incidents;

• Full readiness for a 24/7 shift schedule (including nights, weekends, and holidays).

   

Nice to Have:

• Experience in high-load environments (FinTech, Gaming, SaaS);
• Familiarity with alerting tools (PagerDuty / Opsgenie);

• Basic understanding of AWS / Kubernetes.

   

Working Conditions:

• 24/7 shift-based schedule;

• Fast-paced, high-load production environment requiring quick and accurate responses.

   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

About the Company

We are a growing gaming company focused on online entertainment products for international markets. The team develops and operates live gaming products with active users and an experienced operational and product background.

The company offers an opportunity to join at an early stage and contribute to building and scaling real products and internal processes in a fast-paced environment.

About the Role

We are looking for a sharp, reliable, and highly responsible Player Support Representative to join our Support function during an early growth stage.

This role is an excellent entry point into a fast-growing startup environment. It is well-suited for a student who is detail-oriented, business-minded, and comfortable taking ownership and making decisions in a live production setting.

You will work closely with the Support and Operations team and play a meaningful role in maintaining service quality, operational stability, and player trust. This is not a scripted support role. We trust people early and expect maturity, sound judgment, and accountability.

• Full-time position (Monday–Friday)
• One weekday shift may end at 2:00 AM
• Saturday shift: morning hours until approximately 2:00 PM (half working day)

Responsibilities

• Provide accurate, professional, and high-quality player support via live chat
• Act as a first line of judgment in live player interactions within defined guidelines
• Identify recurring issues, bugs, unusual patterns, or edge cases, and proactively raise clear and well-contextualized flags
• Review player activity to ensure compliance with platform rules, promotions, and policies
• Stay alert to irregular activity, operational issues, or potential risks, and escalate responsibly with attention to detail
• Learn the product, flows, and rules quickly and apply them consistently in real-time scenarios

Requirements

• Fluent English, written and spoken
• Availability for shift-based work, including evenings, nights, and weekends (remote)
• Very high attention to detail and accuracy
• Fast learner with the ability to understand complex rules, flows, and edge cases
• Strong sense of responsibility, ownership, and accountability
• Business-oriented mindset with the ability to assess situations, understand impact, and make sound decisions
• Comfortable working independently within defined guidelines
• Reliable, consistent, and able to handle ongoing responsibility over time
• No prior customer support experience is required. Mindset, sharp thinking, and reliability matter most.

Nice to Have

• Interest in online gaming
• Desire to grow and develop within the company over time

Why This Role Is Special

This role offers an opportunity to gain hands-on experience inside a live product environment. You will be exposed to real users, operational challenges, and real-time decision-making while working closely with experienced operators and team members.

It is a strong foundation for future growth into operations, risk, product, or other roles within the company.

Join ArboStar — Revolutionize Tree Care with Us!
ArboStar is the leading all-in-one business management platform crafted by arborists, for arborists. Since 2013, we’ve been empowering tree care companies to streamline operations, reduce costs, and boost profits. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction.
At ArboStar, we pride ourselves on fostering a dynamic and supportive work environment. We value creativity, collaboration, and dedication to excellence. Join our team and help us transform the tree care industry with cutting-edge technology and outstanding service.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the tree care industry with innovative technology and outstanding service.

We are seeking a Technical Support Specialist to lead client support during implementation, resolve technical challenges, and improve overall service quality under Customer Success. In this role, you will act as a key liaison between clients and internal teams, ensuring a seamless user experience while driving continuous improvements in our technical support processes.

Key Responsibilities

Client Support During Implementation

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process.
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials to ensure effective issue resolution.
   

Technical Support & Client Assistance

• Act as the first point of contact for clients experiencing technical issues.
• Manage client requests via emails, calls, and CRM systems.
• Address customer queries via live chat quickly and effectively.
• Diagnose and troubleshoot technical problems, escalating complex cases to developers while maintaining a high level of client satisfaction.
• Create and manage bug reports, tracking issues using CRM platforms such as Jira, Pipedrive, or similar systems.
• Work closely with the QA department to reproduce and analyze errors for effective resolution.
   

Ongoing Client Success & Engagement

• Proactively check in with clients to ensure continued system usage, resolve potential issues, and enhance customer satisfaction.
• Assist in developing user guides, FAQs, and other training materials to improve client self-sufficiency.

Requirements

Technical & Industry Experience

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment).
• Strong technical troubleshooting skills and ability to communicate complex concepts clearly to non-technical users.
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills

• Excellent English communication skills (C1 or higher), both written and verbal.
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities.
• Customer-focused approach with a commitment to providing excellent service.
   

Flexibility & Work Schedule

• Ability to work from 16:00 to 00:00 (Kyiv time).
• After three months of employment, a schedule from 08:00 to 16:00 (Kyiv time) may be available, depending on the position.
   

Preferred, but not required

• Experience in technical writing.
   

What We Offer

• Fully remote work.
• An opportunity to significantly influence the direction of the company.
• Steep learning curve and personal growth opportunities.
• Access to courses and training.
• Corporate English language training.
• 10 days paid vacation.
• Competitive salary.
• Work in a green industry.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

Привіт! 
Ми — українська компанія, що працює у сфері роздрібних продажів, закупівлі та виробництва одягу та аксесуарів. Шукаємо в свою команду Спеціаліста технічної підтримки, який забезпечуватиме безперебійну роботу обладнання та допомагатиме колегам із технічними питаннями.
 
Основні обов’язки:
Обробка звернень користувачів через Service Desk, телефон або інші канали комунікації.

Діагностика та усунення технічних проблем з програмним забезпеченням, комп’ютерною технікою та периферійними пристроями.

Налаштування робочих місць для нових співробітників (ПК, облікові записи, доступи до систем).

Підтримка користувачів у питаннях роботи корпоративних сервісів .

Встановлення, оновлення та базове адміністрування програмного забезпечення.

Реєстрація та ведення інцидентів і запитів у системі обліку звернень.

Взаємодія з іншими ІТ-підрозділами  для вирішення технічних питань.

Дотримання стандартів сервісної підтримки.
 
Вимоги:
Базові знання роботи з ПК, офісним ПЗ та комп’ютерними мережами;
Уважність до деталей, відповідальність, пунктуальність, чемність;
Уміння одночасно виконувати декілька задач та ефективно працювати в команді;
Вміння знаходити рішення у нестандартних ситуаціях;
Готовність до самостійного навчання та розвитку.
 
Подбаємо про:
Твій дохід. Конкурентна заробітна плата та стабільні виплати.
Твою впевненість. Оплачувані лікарняні та відпустки .
Твій кар'єрний ріст. Компенсація навчання та всі умови для саморозвитку.
Твій комфорт. Корпоративна культура взаємоповаги та підтримки, допоможе легко адаптуватися в колективі і разом долати виклики.
Твій розвиток. Курси англійської мови.

Готовий до нових викликів та цікавих задач? Тоді чекаємо саме на твоє резюме!

ВАЖЛИВО! ТІЛЬКІ МІСТО ДНІПРО.

Вітаю, мене звуть Владлена, я відповідаю за розвиток IT відділу в компанії WOW Corporation.

WOW Corporation — міжнародна аутсорсингова компанія з досвідом роботи 12 років. Надаємо послуги контакт-центру в Україні та за кордоном. 

У зв’язку з розширенням штату технічної підтримки WOW Corporation пропонує стати частиною дружньої команди.

Що потрібно робити:

● Здійснення дзвінків, оформлення звернень у системі Helpdesk;

● Надання консультаційної підтримки з сервісів та продуктів, супровід користувачів;

● Первинна діагностика проблем технічного характеру у режимі діалогу з користувачем та віддаленим доступом до комп’ютера;

● Діагностика та вирішення проблем користувачів при роботі з програмним забезпеченням, що використовується;

● Дотримання технічного регламенту та встановлених правил у компанії;

● Постійне самонавчання навичкам та знанням у галузі надання технічної підтримки клієнтам.

Що ми даємо на заміну:

● Нормований графік з 09.00 до 21.00, позмінно 2/2;

● Віддалена робота;

● Офіційне оформлення;

● Стабільна заробітна плата (перші 2 міс.ставка 12000, с третього міс 15 000, на постійній основі - 17 000 грн. С першого місяця передбачені бонуси та преміальні)

● Можливість професійного та кар'єрного зростання.

Ми шукаємо найкращих, передаємо їм свій досвід та навчаємось у них. Нам цікаво вкладатися у розвиток фахівців та спостерігати за тим, як вони стають експертами у своїй галузі. Ми цінуємо у співробітниках відданість справі та вміння працювати як єдиний механізм.

Хто нам потрібний:

Перед тим як надіслати нам своє резюме, уважно прочитайте вимоги до кандидата.

Ми готові запросити Вас на співбесіду, якщо Ви маєте:

● Середню спеціальну освіту;

● Можливість працювати автономно при відключенні світла;

● Знання апаратної частини ПК, периферії та оргтехніки;

● Чітка дикція, грамотна мова, вільне володіння російською;

● Поглиблене знання пакета MS Office, Windows 7, 8, 10 і стандартного офісного софту;

● Досвід роботи з програмами віддаленого доступу (RDP, AnyDesk, TeamViewer і т.д.) буде перевагою;

● Розуміння роботи та досвід налаштування локальної мережі (TCP/IP, DHCP);

● Навички роботи з антивірусними програмами (ESET, Kaspersky, DrWeb та ін.);

● Ввічливість, стресостійкість, комунікабельність.

Якщо відчуваєте, що це Ваше — приходьте на співбесіду і ми готові розповісти про компанію, наші проекти, а також відповісти на всі запитання. Не проґавте свою можливість працевлаштуватися в міжнародну компанію. Сміливіше натискайте «відгукнутися» або дзвоніть:

Наші посилання:

Сайт: https://hr.wow-corp.com/

Facebook: https://www.facebook.com/callcenterWOW/

Instagram: https://www.instagram.com/wow_corporation

Ми - фармацевтична компанія з власною IT-командою.

Шукаємо Junior support specialist (SQL) до нашої команди.

Це чудова можливість розпочати кар'єру в IT.

Обов'язки:

•  Робота із заявками користувачів (Servise Desk);
• Надання технічної підтримки;
• Робота з базами даних;
• Аналіз та вирішення помилок у системі;
• Передача складних задач розробникам.

 Вимоги:

• Базові знання SQL;
• Вища або незакінчена вища ( бажано IT );
• Уважність та логічне мислення.

 Буде плюсом: Service Desk/Help Desk, ITIL.

Компанія пропонує:

• Підтримку зі сторони команди (до 8 людей);
• Своєчасну заробітну плату;
• Офіційне працевлаштування з першого дня.

King Group шукає менеджерів чату!

Мрієш про кар'єру з можливостями розвитку, сильною підтримкою та конкурентною зарплатою?

У нас це реальність!

King Group — місце, де зустрічаються найкращі люди з IT та гемблінг-індустрії, щоб разом робити дивовижні речі. Ми оперуємо численними проєктами у сфері iGaming на ринках України, Європи та США, інвестуємо у венчурні стартапи, перспективні ідеї та людей.

Що ти отримаєш:

• Стабільний дохід 30 000–35 000 грн — ставка + бонуси за якість роботи;
• Графік 2/2: денні (09:00–21:00) та нічні зміни (21:00–09:00);

       Після випробного терміну — нічні зміни повністю віддалено, денні — в офісі;

• Постійне навчання та наставництво, яке допоможе адаптуватися й швидко вийти на результат;
• Офіс біля м. Олімпійська — просторий, з кавою, фруктами, снеками, кухнею й класною атмосферою;
• Компенсація обідів до 4000 грн, медичне страхування, відпустка, лікарняні, програма підтримки здоров’я;
• Знижки від партнерів — на кафе, спорт, косметику, заправки, навіть зоомагазини.

Що ти робитимеш:

• Спілкуватимешся з користувачами у чатах — швидко та ввічливо;
• Допомагатимеш вирішувати питання клієнтів і робитимеш співпрацю приємною;
• Створюватимеш атмосферу турботи та підтримки — без шаблонів і роботизованих фраз.

Ти ідеальний кандидат, якщо:

• Маєш досвід у клієнтській підтримці або спілкуванні в чатах;
• Любиш спілкуватися з людьми та вмієш пояснювати просто про складне;
• Вільно володієш українською й швидко друкуєш;
• Вмієш тримати фокус навіть у нічні зміни.

Як потрапити до нас:

1. Відгукнись на цю вакансію;
2. Пройди коротке онлайн-інтерв’ю з рекрутером;
3. Поспілкуйся з керівником команди (онлайн).

Ми працюємо у середовищі однодумців, які відкриті до ідей та швидко приймають сучасні рішення.

Регулярно надаємо фідбек, завдяки якому ти завжди будеш знати, що зараз круто, а що  потрібно покращити.

Допомагаємо, підтримуємо, навчаємо. Якщо такий підхід відгукується тобі — будемо раді бачити в нашій команді

Залишай свій відгук — і давай знайомитись!