Gismart

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

What you will do:

• Design, develop, and maintain ETL/ELT data pipelines for the Data Platform
• Proactively contribute to the research and modernization of the Data Platform
• Ensure the quality of data presented in BI dashboards
• On duty days (approximately 20-30% of time), support stakeholders’ ad-hoc questions and requests, and monitor BI platform morning availability
• Develop and support integrations with 3rd party systems
• Collaborate with Gismart’s stakeholders (user acquisition, billing, finance, and other teams) and BI & Analytics team (data engineers, data analysts and scientists) to troubleshoot data issues and optimize data workflows

Requirements:

• At least 4 years of experience in data engineering
• Strong knowledge of and experience with data warehousing, data lake, and data lakehouse concepts
• Proven experience in designing, implementing, and maintaining ETL/ELT pipelines
• Experience with AWS, Amazon Redshift, dbt, Apache Spark, Apache Iceberg, Apache Airflow
• Advanced SQL, hands-on experience with designing production-level Python code
• Bachelor’s/Master’s degree in Computer Science, Mathematics or a related field, or other relevant equivalent

Good to Have:

• Experience with Infrastructure as Code (IaC) tools, preferably Terraform
• Experience with data quality tools or frameworks, such as Great Expectations
• Experience with business intelligence software, such as Tableau (preferably) or Power BI
• Experience with billing systems, company financial reporting, subscription monetization products

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Responsibilities

Provide support for the existing Airtable-based internal product used for marketing automation:

• Fix bugs in existing features
• Develop new features

• Help maintain product specifications in Confluence

   

Assist stakeholders in Slack channels. Examples of frequent requests:

• General product-related questions
• Something is not working as expected
• Help with the correct first-time setup
• New user guide request

• Discuss high-level requirements for new features

   

Process new requests from stakeholders:

• Ask clarifying questions
• Design high-level solutions
• Develop solutions with the help of AI (Claude, GPT)

• Participate in Martech team activities: daily syncs, planning, demos, retrospectives

   

Requirements

• Previous experience in IT technical support roles
• Basic understanding of databases and the web
• Solid skills with Google Sheets or Excel
• Development experience in any language

• English proficiency: B1+

   

Would be a plus

• Experience with Airtable development
• Experience with Tableau or Power BI, or with databases and SQL
• Basic understanding of UX

• Basic understanding of SDLC, Scrum, Kanban, or other methodologies

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Requirements:

• 1+ year of experience in a similar position
• Strong understanding of animation principles, video editing, composition, and color theory
• Knowledge of AI tools (Midjourney, Runway, and others)
• Proficiency in Adobe After Effects and Premiere Pro

• Experience working with Illustrator and Photoshop to prepare assets for animation

   

Responsibilities:

• Create high-performing video creatives for various advertising platforms

• Participate in creative brainstorming sessions and competitor analyses

   

Nice-to-haves:

• Interest in social media trends, design innovations, motion graphics techniques, and new AI tools to create fresh, engaging, and trend-driven content

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Responsibilities:

• Engage with key stakeholders (product managers, marketers) to identify needs and shape the analytics strategy
• Prioritize tasks based on business value and potential impact while balancing urgent requests with long-term strategic initiatives
• Build and maintain dashboards, reports, and key metrics to support data-driven decision-making
• Design, run, and analyze A/B tests to validate hypotheses, measure the impact of product changes, and drive continuous improvement
• Collect requirements and maintain the event logging template to ensure accurate and comprehensive tracking of user interactions and key product events
• Ensure data quality, uncover insights, and provide actionable recommendations to improve product and marketing performance
   

Requirements:

• 2+ years of experience in a similar analytics role
• Advanced SQL proficiency for querying and analyzing large datasets
• Strong Python skills (pandas, data visualization, statistics) for data manipulation and analysis
• Solid understanding of statistics, including experiment design, statistical tests, correlation analysis, and segmentation
• Hands-on experience with BI tools such as Tableau or Power BI
• Ability to communicate insights effectively by presenting analysis results in a clear and compelling manner
   

Would be a plus:

• Experience in full-cycle product analytics — owning both product and marketing analytics, independently prioritizing analytical tasks, and driving data-informed decisions
• Experience with subscription monetization products — understanding key metrics, user retention, churn analysis, and revenue optimization strategies
• Basic knowledge of Data Science — familiarity with machine learning concepts, predictive modeling, or clustering techniques
   

Technologies/tools used by the team:

• Tableau
• SQL
• AWS: Redshift, RDS, EC2, S3
• Python
• Airflow
• Git