Jobs at Djinni

About the Role:
We’re looking for a Growth Product Manager to help us grow and improve our product. You’ll focus on optimizing conversion funnels, running A/B tests, and working with different teams to make our product experience even better. If you’re passionate about data, experimenting with ideas, and driving product growth, we want to hear from you!

What You’ll Do:

• Track industry trends and competitor activities to gain insights for growth
• Identify opportunities to optimize marketing funnels and increase conversions
• Develop ideas to increase revenue through upsells and product offerings
• Plan and run A/B tests to improve conversion rates and user experience
• Analyze key marketing metrics and propose improvements to make the product more profitable
• Work with marketing, creatives, product, and development teams to launch campaigns and improve features
   

What We’re Looking For:

• 1+ years experience in product marketing or a growth-related role
• Expertise in analyzing data and using it to make decisions
• Familiarity with tools like Amplitude, Google Analytics, or similar
• Ability to work with cross-functional teams to get things done
• Clear and concise in both writing and speaking. Upper-Intermediate English or higher
• Knowledge of pricing models and ways to increase revenue

What We Offer

• A passionate, skilled team with zero bureaucracy — just results
• Competitive salary that lets you focus on your work and personal growth
• Professional development: learning budgets for courses, workshops, conferences
• 20 days of paid vacation, health insurance, and regular sports activities
• A collaborative culture: team buildings and fun events inside and outside the office

About the Company:

It is a product company, holding leading positions in the Indian market. We've been operating for 6 years and during this time, we've established strong positions in both financial performance and audience recognition.

Requirements:

• Bachelor’s or Master’s degree (Mathematics, Statistics, IT, Analytics)
• 2–3 years of experience as a Risk/Fraud/Data Analyst in anti-fraud products for iGaming or E-commerce (such as Seon, LexisNexis, Covery, Kount, Riskified, Forter, Feedzai, etc.) or experience working with these systems*
• Experience in rule engine configuration — creating, testing, and optimizing rules based on transactional and behavioral data
• Understanding of scoring principles: knowledge of risk assessment models and fraud probability evaluation methods
• Ability to work with large datasets and identify fraud patterns
• Experience in building and visualizing reports
• Strong analytical thinking and attention to detail

• English level: Upper-Intermediate or higher

   

Will be a plus:

• Experience building an anti-fraud system from scratch or optimizing an existing one
• Experience in the crypto sector
• Knowledge of basic KYC principles
   

Key Responsibilities:

• Develop and maintain scoring models for customer/transaction risk assessment
• Configure, test, and optimize risk rules
• Monitor scoring accuracy and rule efficiency metrics
• Create and maintain reporting dashboards and analytics
• Analyze fraud incidents and develop fraud prevention strategies
• Collaborate with cross-functional teams

We Offer:
Remote work from anywhere in the world.
Fast decision-making without bureaucracy.
Friendly atmosphere among people passionate about their work.
Qualified managers invested in your growth.
20 paid vacation days, 5 day-offs, and paid sick leave.

SnoopGame is looking for a motivated and proactive Junior Recruiter who is eager to grow in the talent acquisition field. In this role, you will gain hands-on experience working with various positions across different markets.
Over the past decade, we’ve meticulously tested more than 1,500 games across a wide range of genres — from Hyper Casual to AAA. Today, we proudly stand as international game testing company, with strong expertise and the capability to deliver diverse manual testing services across multiple platforms.

Requirements:
 

• 0–6 months of commercial experience as a Researcher or Recruiter.
• Recruitment courses or self-study in recruitment theory and HR processes.
• Strong communication skills, ability to negotiate and work with objections.
• English Upper-Intermediate or higher (for spoken communication).

Responsibilities:
 

• Sourcing and screening candidates for open positions.
• Conducting interviews.
• Working with external platforms (LinkedIn, DOU, Djinni, etc.).
• Maintaining and expanding the internal candidate database in an ATS.
• Recruitment funnel reporting.
• Using various tools in daily work, including AI-based solutions.

We Offer:
 

• Working hours from 10:00 to 19:00 (including a 1-hour lunch break).
• Paid vacation — 20 working days per year; 10 paid sick days per year.
• English classes with a native speaker and interactive sessions with another tutor (exercises, quizzes, games in English).
• Corporate sessions with a psychologist, transparent communication, and a strong feedback culture.
• All necessary equipment provided.
• Public holidays as days off.
• Corporate team-building events.
• A friendly team and a warm atmosphere filled with enthusiasts of games and cutting-edge technologies.
• Structured onboarding and training.
• Mentorship and support from an experienced colleague.
• Real opportunities for internal growth and building a long-term career in recruitment.

If you are passionate about working with people, eager to learn, and ready to explore the world of IT recruitment — we would be happy to get to know you!

AdTribe is a performance marketing agency working directly with businesses and in a white-label format with agencies across the US, Canada, and Europe.

Required Skill Set & Mindset

• 6 months of hands-on experience with Meta Ads (willingness to grow into Google Ads is a strong plus)
• Interest in working with US and EU markets and readiness for evening overlap with the US (approximately 6:00–9:00 PM Kyiv time)
• Confidence in an English-speaking environment and genuine enjoyment of client and team communication (spoken English is required)

• Motivation to grow either in technical optimization or in the creative/strategic direction

   

How We Support Your Growth

The first week is dedicated fully to onboarding — no client projects. The focus is on learning our internal documentation, processes, and approach to performance marketing.

The full onboarding program lasts 3 months and includes:

• Internal training system for account management
• Analytics course (business metrics, unit economics, data interpretation)
• Creative strategy course by Dara Denney
• Google Ads course for e-commerce
   

Within 9–12 months of collaboration:

• Transition from supervised work to independent account management
• Mastering 30–60–90 day strategic planning
• Deep understanding of unit economics and performance impact

• Identifying and strengthening your main direction: technical optimization or creative strategy

   

Responsibilities

• Managing 5–7 advertising accounts under the mentorship of a Team Lead
• Analyzing performance metrics: ROAS, CAC, CPL, LTV, margin
• Building test plans and performance hypotheses
• Working with creatives: briefing, feedback, and performance analysis
• Using analytics tools (GA4, Shopify, Clarity, etc.)
• Working with AI tools, including GoMarble

• Participating in client and partner calls

   

What We Offer

• Fixed salary - $750
• After transition to Middle level (9-12 months): fixed base + bonus structure
• 24 paid working days of annual leave
• Budget for therapy, sports, massage, or insurance - your well-being matters

Role overview
 
We’re looking for a Head of CX to lead client experience across all projects. You’ll organize the workflow, coordinate internal teams, and make sure our clients feel supported and informed at every stage.

    What you will do
 
 

• You will make clients and internal teams feel confident and aligned.
• Be the main contact for clients - handle calls, email communication, checkpoints, and expectations.
• Ensure internal teams (SEO, content, outreach) deliver results on time and with clarity.
• Provide clear, meaningful reporting - not raw stats, but insights that clients understand and trust.
• Take ownership of issues - identify them, communicate early, and drive solutions.
• Build or refine CX processes (onboarding, check‑ins, issues escalation, reporting templates).
• Lead and develop the CX team, helping them organize work and grow professionally.
• Help clients see how Natural Links’ SEO and link building work together to drive real impact (visibility, traffic, authority)
  
  What we expect from you

• Have 2+ years in client operations, account management, or CX - ideally with agency or SaaS experience. Experience in SEO/digital marketing environments.
• Are comfortable talking with international clients and explaining complex technical work in simple terms.
• Have experience with CRM and task tools (e.g., Pipedrive, WorkSection, Slack).
• Can own a process end‑to‑end - from onboarding to reporting and escalation.
• Are proactive, organized, and calm under pressure.
• Have English B2+, solid written and verbal communication.

 
     Nice to Have
 
 

• Previous experience in SEO, digital marketing, or client-focused agencies, ideally working with international clients.
• Ability to analyze client data and turn insights into actionable improvements.
• Proven experience in leading and developing small teams, including delegating tasks, mentoring, and monitoring performance.
• Track record of streamlining internal processes to improve efficiency without compromising service quality.

Join our Team!

We are looking for business development manager who could facilitate making Omegarender services available to a bigger number of customers! As a part of the bizdev team you will be responsible for new prospects generation within the USA/Canada/UAE markets.
 

      Requirements:

• Preferably 2+ years of experience in sales.
• Fluent or native English.
• Strong communication skills.
• Solid self-management skills.
• Commitment, attention to detail, organizational skills, and multitasking needed to thrive in a performance-oriented culture.
• Time management skills, high level of responsibility, self-organized.
• Readiness to tackle challenges and meet deadlines in a fast-paced environment.
• Experience in building long-term professional relationships with clients.
• Strong desire to learn.
  
  Responsibilities:
• Find creative solutions to engage and communicate with clients.
• Present studio services and negotiate cooperation with clients.
• Prepare commercial offers and sign contracts.
• Improve existing processes, identify and develop new ones.
• Make calls with potential clients and customers.
• Collect and maintain customer information in the CRM database.
• Introduce ideas for improving services based on feedback from prospects and customers.
• Participate in brainstorming sessions with lead generators, as well as communicate directly with the production department.
• Attend professional conferences.
• Establish professional networking.
• Enjoy your work!
   

      It will be a plus:

• Sales experience in outsourcing companies and B2B.
• Experience of cooperation with architectural visualization studios, architectural studios, or IT engineering companies that sell software for architectural firms.
• Experience in attending conferences.
   

      Our offer:

• A creative and open-minded team who is result-focused.
• Remote work.
• 24 working days of paid vacation per year, 12 paid sick leave.
  
  Thank you for your application! We carefully review all resumes; however, due to the high number of applications, we are only able to respond to candidates whom we plan to invite to the next stage. If you do not receive a response, please consider this as our decision not to proceed with your application for this position at this time.
  Thank you for your understanding.

About Us:

Atto Trading is a dynamic quantitative trading firm at the forefront of global high-frequency strategies. We are seeking a C++ Software Engineer to join our growing team. 

This is a remote-first position based in Ukraine, with occasional in-office presence in Kyiv expected when conditions permit.

We are expanding an international, diverse team, with experts in trading, statistics, engineering, and technology. Our disciplined approach combined with rapid market feedback allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 


What You’ll Do:

• Design and deploy performance-critical components for large-scale trading infrastructure.
• Develop high-frequency trading (HFT) systems in C++ with an emphasis on low latency and reliability.
• Write modern, efficient code using the latest C++ standards.
• Interface directly with cutting-edge networking hardware via kernel-bypassing drivers.
• Conduct performance research to push the boundaries of our platform's speed and scalability.
  
   

What We’re Looking For:

• 3+ years of hands-on experience with C++ development.
• Deep understanding of C++ standards (C++14, C++17; C++20 is a strong plus).
• Hands-on experience with Python and/or Bash scripting.
• Proficiency with Linux environments and system-level programming.
• Solid grasp of multithreading, IPC, and concurrent systems.
• Strong skills in latency and throughput optimization, including experience with profiling and PGO.
• Knowledge of OOP and software design patterns.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• Excellent attention to detail, with a critical and quality-focused mindset.
• Comfortable working independently or in small teams in a dynamic, high-speed environment.
• Strong communication skills and upper-intermediate (or higher) English proficiency.
• Curiosity and passion for financial markets and trading.
  
   

Nice to have:

• Experience developing high-performance, low-latency systems on Linux.
• Familiarity with OS internals and kernel-level networking.
• Understanding of financial instruments such as stocks, ETFs, futures, or options.
• Protocol-level networking knowledge (TCP/UDP/IP stack insights are a plus).

What we Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About Us:

Atto Trading is a dynamic quantitative trading firm at the forefront of global high-frequency strategies. We are seeking a C++ Software Engineer to join our growing team. 

This position is open for relocation for in-office presence to Lisbon, Portugal or remote work from Ukraine, with in-office presence in Kyiv required once circumstances allow.

We are expanding an international, diverse team, with experts in trading, statistics, engineering, and technology. Our disciplined approach combined with rapid market feedback allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 


What You’ll Do:

• Design and deploy performance-critical components for large-scale trading infrastructure.
• Develop high-frequency trading (HFT) systems in C++ with an emphasis on low latency and reliability.
• Write modern, efficient code using the latest C++ standards.
• Interface directly with cutting-edge networking hardware via kernel-bypassing drivers.
• Conduct performance research to push the boundaries of our platform's speed and scalability.
  
   

What We’re Looking For:

• 3+ years of hands-on experience with C++ development.
• Deep understanding of C++ standards (C++14, C++17; C++20 is a strong plus).
• Hands-on experience with Python and/or Bash scripting.
• Proficiency with Linux environments and system-level programming.
• Solid grasp of multithreading, IPC, and concurrent systems.
• Strong skills in latency and throughput optimization, including experience with profiling and PGO.
• Knowledge of OOP and software design patterns.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• Excellent attention to detail, with a critical and quality-focused mindset.
• Comfortable working independently or in small teams in a dynamic, high-speed environment.
• Strong communication skills and upper-intermediate (or higher) English proficiency.
• Curiosity and passion for financial markets and trading.
  
   

Nice to have:

• Experience developing high-performance, low-latency systems on Linux.
• Familiarity with OS internals and kernel-level networking.
• Understanding of financial instruments such as stocks, ETFs, futures, or options.
• Protocol-level networking knowledge (TCP/UDP/IP stack insights are a plus).

What we Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About Us:

Atto Trading, a dynamic quantitative trading firm founded in 2010 and leading in global high-frequency strategies, is looking for a Data Engineer to join our team.

We are expanding an international, diverse team with experts in trading, statistics, engineering, and technology. Our disciplined approach, combined with rapid market feedback, allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 

Role Highlights:
We are seeking an experienced Senior Data Engineer to design, build, and maintain our comprehensive Data Lake for a fast-growing number of research and production datasets. This role combines hardware and platform infrastructure expertise with data engineering excellence to support our rapidly growing data assets (~200TB current, scaling ~100TB/year). 
 

Responsibilities:

• Architect and manage high-performance, scalable on-premise data storage systems optimized for large-scale data access and analytics workloads
• Configure and maintain compute clusters for distributed data processing
• Plan capacity and scalability roadmaps to accommodate 100TB+ annual data growth
• Design and implement efficient monitoring and alerting systems to forecast growth trends and proactively react to critical states
• Design, create, automate, and maintain various data pipelines
• Enhance existing and setup new “data checks” and alerts to determine when the data is “bad”
• Design and implement a comprehensive on-premise Data Lake system connected to VAST storage solution for normalized market data across:
  • US Equities, US Futures, and SIP feeds
  • Other market data sources that will be further added
  • Security Definition data for various markets
  • Various private column data
• Build and operate end‑to‑end data pipelines and SLA/SLO monitoring to ensure data quality, completeness, and governance
• Analyze existing data models, usage patterns, and access frequencies to identify bottlenecks and optimization opportunities
• Develop metadata and catalog layers for efficient data discovery and self‑service access
• Design and deploy event‑driven architectures for near real‑time market data processing and delivery
• Orchestrate ETL/ELT data pipelines using tools like Prefect (or Airflow), ensuring robustness, observability, and clear operational ownership
• Ensure fault tolerance, scalability, and high availability across existing systems
• Partner with traders, quantitative researchers, and other stakeholders to understand use cases and continuously improve the usability, performance, and reliability of the Data Lake  

Requirements:

• 5+ years of experience in data engineering or data platform roles
• Proven experience with large‑scale data infrastructure (hundreds of TBs of data, high‑throughput pipelines)
• Strong understanding of market data formats and financial data structures (e.g., trades, quotes, order books, corporate actions)
• Experience designing and modernizing data infrastructure within on-premise solutions
• Bachelor’s degree in Computer Science, Engineering or related field required; Master’s degree preferred or equivalent practical experience

Tech Skills:

• Data Engineering - Spark, Iceberg (or similar table formats), Trino/Presto, Parquet optimization
• ETL pipelines - Prefect/Airflow or similar DAG-oriented tools
• Infrastructure - High-performance networking and compute
• Storage Systems - High-performance distributed storage, NAS/SAN, object storage
• Networking - Low-latency networking (aware about DPDK and kernel bypass technologies. Data center infrastructure basics
• Programming - Python (production‑grade), SQL, building APIs (e.g., FastAPI)
• Data Analysis - Advanced SQL, Tableau (or similar BI tools), data profiling tools

Nice to have:

• Experience in HFT or financial services
• Background in high‑frequency trading (HFT) or quantitative finance

What we offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches
   

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About us:

Atto Trading, a dynamic quantitative trading firm founded in 2010 and leading in global high-frequency strategies.
We are expanding an international, diverse team with experts in trading, statistics, engineering, and technology. Our disciplined approach, combined with rapid market feedback, allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 

Role Highlights: 

We’re looking for a Junior Talent Sourcer / Recruiter to help identify and engage exceptional technical and quantitative talent. You will support sourcing, outreach, and interview coordination while learning to operate in a fast-paced, high-standard environment. 
This role is ideal for someone ambitious, detail-oriented, and motivated by performance and impact.

Please note: This role requires in-office presence in one of our locations - Kyiv, Ukraine or Lisbon, Portugal.

Responsibilities: 

• Build and maintain candidate pipelines for highly selective technical roles (quant research, software engineering, trading operations, infrastructure) to support current and future hiring needs.
• Proactively source, identify, research, and engage active and passive candidates via LinkedIn, GitHub, Djinni, job boards, referrals, and niche communities (quant, code/dev, competitive programming), leveraging creative sourcing strategies (Boolean search, social networks, community channels).
• Identify and shortlist relevant profiles based on experience, achievements, tech stack, and location.
• Conduct initial screening, including resume evaluation against role requirements.
• Run outreach campaigns and manage candidate engagement, including personalized messaging, follow-ups, screening requests, and pipeline nurturing.
• Partner with senior recruiters and hiring managers to support the full recruitment cycle, including interview coordination, scheduling, and calendar management.
• Maintain and update the ATS, ensure accurate daily candidate status tracking, and support overall pipeline hygiene.
• Support market and talent research (hiring trends, layoffs, competitors, new sourcing channels).

Requirements:

• Bachelor’s Degree.
• Upper-Intermediate or higher level of English.
• 2+ years of experience in technical recruitment, talent sourcing, or recruitment coordination in a fast-paced environment (software, fintech, gamedev or similar).
• Experience sourcing/recruiting in the US market.
• Proactive sourcing skills (LinkedIn Recruiter, Boolean search).
• Proficiency with modern recruiting tools (including LLM-based tools).
• Experience with ATS (Greenhouse, Lever, or similar) is highly beneficial.
• Strong communication and negotiation skills.
• Ability to work independently, proactively in a fast-paced, high-performance environment with high-quality standards.
• Strong organizational skills, attention to detail.
• Ownership mindset.
• Interest in the trading domain will be a plus.

What We Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Paid time off (25 days)
• Healthcare and sports/gym budget
• Mental health support, including access to therapy
• Relocation support (where applicable)
• Learning and development support, including courses and certifications
• Clear growth opportunities within the recruitment team
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches
• International team meet-ups

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, allowing you to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

We’re looking for support in finding a Gaphic Designer to join our team at Softengi.

We’re seeking someone with creative thinking, a strong sense of style, and a clear understanding of branding tasks. The main focus will be on marketing materials, presentations, case studies, landing pages, SMM visuals, infographics, and printed materials. It’s a plus if the candidate also has a basic understanding of motion design and UI.

Key requirements:
- 3+ years of experience in graphic or web/UI design (portfolio required).
- Proficiency in Figma, Photoshop, and Illustrator.
- Experience creating mockups for landing pages, presentations, infographics, banners, and case materials.
- Creativity, a structured approach, and the ability to see tasks through to completion.
- Ideally - a degree in design or completion of relevant design courses.

Additional expectations:
- Attention to detail – ability to carefully follow briefs and comments, double-check work before delivery.
- Proactivity – willingness to suggest design-driven solutions that add business value.
- Strong graphic skills – ability to create custom visuals, not limited to stock or AI-generated backgrounds.
- Time management – ability to deliver high-quality work under tight deadlines and in urgent situations.

Nice-to-have skills:
- Experience working with Enterprise-level or IT products.
- Motion design skills (After Effects, Premiere, etc.).
- Experience using generative AI tools (Midjourney, ChatGPT, DALL·E).

Main tasks:
- Designing presentations and visual materials for clients, events, and pitches.
- Creating visuals for social media, case studies, and landing pages.
- Supporting the corporate identity (brandbook, templates, guidelines).
- Collaborating with the marketing team and the design department.

We offer:
- The opportunity to shape the visual identity of the Softengi brand.
- A modern design process, team support, and experience sharing.
- Freelance format with a flexible schedule.
- Growth opportunities, quick feedback, and a friendly atmosphere 😊

Pine Software Technology Ltd is a software company specializing in trading technology solutions for regulated brokers and trading firms. The company provides Software-as-a-Service (SaaS) products designed to support electronic trading, brokerage operations, risk management, and financial data analysis.

As a Senior Site Reliability Engineer (SRE), you will be responsible for ensuring the reliability, availability, and scalability of our products and infrastructure. You will work closely with DevOps, engineering, and stakeholder teams to build and maintain robust observability, automation, and incident management practices.

Responsibilities

 

• Define, implement, and continuously monitor SLA, SLO, and SLI to measure and improve product availability and reliability.
  
   
• Design, configure, and maintain monitoring and alerting systems, including Grafana, VictoriaMetrics, Alertmanager, Grafana OnCall, Kibana, and Elasticsearch; integrate new observability tools as needed.
  
   
• Implement and maintain distributed observability solutions, including monitoring, tracing, and OpenTelemetry-based stacks.
  
   
• Ensure stability, high availability, and reliability of infrastructure and production systems.
  
   
• Participate in incident response, root cause analysis, and post-mortem reviews; drive corrective and preventive improvements.
  
   
• Take part in knowledge-sharing sessions, internal trainings, and documentation efforts; contribute to mentoring and hiring processes when needed.
  
   
• Participate in software release planning and collaborate with stakeholders and management on infrastructure and capacity requirements.
  
   
• Collaborate with stakeholders on the design, maintenance, and regular validation of backup and disaster recovery systems.
  
   
• Provide support to managers, developers, and QA engineers on monitoring, observability, and system analysis topics.
  
   

Job requirements

• 7+ years of total working experience
   
• HashiCorp Stack: Consul, Vault, Packer, Nomad, Terraform
   
• Configuration Management: Ansible
   
• Google Cloud Platform (GCP): VPC, GKE, Firewall, Cloud Storage, Compute Engine, Artifact Registry
   
• Kubernetes: GKE and on-premises solutions, Helm, Argo CD, SSO
   
• Containerization: Working with containers (Docker / containerd / Podman); building and running containers
   
• CI/CD: GitLab
   
• Networking: Strong fundamentals of network architecture and protocols
   
• Programming Languages: Bash, Python
   
• Operating Systems: Linux (Debian-based ~85%, RHEL-based ~15%), Windows family (~5%)
   
• Databases: PostgreSQL, MySQL, MongoDB
   
• Caching Solutions: Redis, Memcached
   
• Message Queues: RabbitMQ, Kafka
   
• Load Balancing & API Gateways: HAProxy, KrakenD, Kubernetes Gateway API
   
• Monitoring & Observability: Prometheus / VictoriaMetrics, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), OpenTelemetry, Vector, Netdata
• Ukrainian - Fluent, English - Intermediate

‍

Would be a plus

‍

• General knowledge and understanding of financial, stock, and options markets.
• Amazon Web Services (AWS)
• Virtualization solutions on bare-metal platforms
• Experience with high-load systems and very high peak loads
• Experience with hybrid infrastructures (multi-cloud, cloud + bare-metal, mixed operating systems, etc.)
• GrafanaLabs Stack

Company offers

‍

• Care from Day One – medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters
• Work-Life Balance – 25 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy – partial reimbursement for any sports  activities that empowers you.
• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Knowledge Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Island Relaxation 14 days a year – enjoy a getaway at the corporate villa in Cyprus.
• Office of the Future – work at Unit City, where everything is designed for productivity, even during power outages or Modern Office in Larnaca – a stylish space for inspiration: open areas, cozy lounges, and functional meeting rooms – all for your comfort.

‍

Join the Pine Software team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering Pine as your next career move!

oin Our Team at CRMOZ — Where Innovation Meets Growth! 🌟
At CRMOZ, we’re more than just a partner of Zoho Corp for over 10 years — we’re a global leader in Zoho solutions, helping businesses thrive through seamless integrations, automation, and support. We’re looking for a Junior IT Sales Manager to join our fun, diverse, and supportive team.
What We’re Looking For:
A passionate go-getter who’s eager to dive into the world of IT sales and business development.
No prior Upwork experience required — if you’re new to it, we’ll help you get started!
A social media and tech-savvy person (bonus if you’ve used LinkedIn Sales Navigator before).
Someone with strong communication skills and the ability to craft personalized and engaging messages that connect with clients.
Fluent in English, both written and spoken — because we communicate with clients worldwide!
A multitasker who thrives in a fast-paced environment, keeping track of multiple projects.
A detail-oriented problem solver who knows how to manage their time effectively.
What You’ll Be Doing:
Hunt for new opportunities on Upwork and match them to our skill sets and services.
Respond to incoming customer inquiries, understanding their needs, and suggesting solutions.
Write custom proposals that engage our potential clients and secure deals.
Provide initial consultations and guide clients through how we can help them succeed with Zoho.
Present rough estimates to clients (we’ll help you with the details and technical support).
Keep communication flowing between the client and our internal teams to ensure smooth delivery.
Upsell and cross-sell additional services to increase the value we provide to our clients.
Why CRMOZ is the Place to Be:
🌍 Work remotely — we embrace a full-time schedule.
💸 Competitive pay with a sales bonus for every successful deal.
📚 Free English courses to keep improving your skills.
🤝 Mentorship from industry experts to help you grow and succeed.
🎉 Paid time off — because we believe in work-life balance!
🌱 Endless growth opportunities — we love to promote from within, so if you want to climb the ladder, we’ll be here cheering you on!
How We’ll Support You:
You won’t be alone! Our mentorship program ensures you have the tools, guidance, and confidence to thrive. You’ll work closely with your Team Lead and other experts.
Onboarding will take you step-by-step through the process, and we’ll make sure you feel comfortable with our systems before you take the lead.
Ready to join a company that values your growth and success?
Apply now, and let’s get started on this amazing journey together!

About CRMOZ

Welcome to CRMOZ, a leading company dedicated to transforming the way businesses operate through seamless integration of cloud-based solutions. As official partners of ZOHO Corp., we pride ourselves on delivering innovative tools and strategies to fuel our client’s growth. With a strong emphasis on remote work, a friendly and collaborative team culture, and a range of enticing perks, joining our team is an opportunity you won’t want to miss!

ZOHO is our specialty. We’re experts in implementing Zoho products with more than 7 years of experience, expanding the core functionality of Zoho CRM and other apps of the Zoho One bundle

Our team of Zoho Experts can develop custom integrations for any business needs.
We automate sales, marketing, and business processes and standardize working methods.

UITOP, a design & development team, is seeking a Sales Development Representative. We help B2B SaaS products feel simple, modern, and easy to use. As our SDR, you will be the first point of contact, building relationships and moving leads through the funnel toward intro calls.

We transform complex B2B software into intuitive, high-end digital products. You’re an open-minded, results-driven individual who takes initiative and enjoys testing different approaches to find the best leads!

Responsibilities

• Manage LinkedIn profiles, create content, and engage with potential prospects.
• Contact prospects via LinkedIn and email to convert MQLs into SQLs.
• Craft personalized outreach messages aligned with our ICP and services.
• Propose new lead sourcing strategies and align with marketing/sales teams.
• Own the outbound process and drive continuous improvements.
• Analyze performance and make data-driven decisions to scale outreach.

Requirements

• A curious and open-minded personality. You are naturally interested in the "why" and "how" of things.
• 6+ months of experience in SDR, lead generation, or outreach positions.
• Proficient in LinkedIn and experienced with outreach automation tools.
• Experience in creating email and LinkedIn sequences.
• Effectively communicate the company’s value proposition and be able to read through objections and answer competitive questions.
• Understanding of Sales and Marketing principles.
• Proactive, analytical thinker with a growth mindset and a sense of humor.
• Committed to constant self-improvement and adapting based on feedback.
• Intermediate/Upper Intermediate English.

Bonus points

• Experience in the B2B segment, specifically Design & Development services.
• Experience in social selling on LinkedIn.
• Experience with sales enablement tools.
• Experience with writing posts.

Benefits

• 18 working days of vacation and 10 sick days.
• 50% coverage of English and professional courses.
• Mentorship and support from experienced colleagues.
• Competitive salary with constant performance and salary reviews.
• Financial compensation of coworking 100% (during blackouts).
• Flexible work schedule, remote.

To get things started, we’ll ask you to fill out a short form. It’s the best way for us to really see the person behind the CV. If you don’t hear back from us within two weeks, it means we’re moving forward with other candidates for now. Many thanks for your time and for understanding our process. 

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Position Overview

The Casino Customer Support Supervisor is responsible for the day-to-day management and performance of the Customer Support team. This role ensures high-quality service delivery, operational efficiency, and continuous improvement of support processes.

The Supervisor acts as a mentor, coach, and leader, maintaining service excellence and enhancing customer satisfaction.

Key Responsibilities

1. Team Supervision & Operations

• Oversee daily customer support operations (live chat, email).
• Monitor workload distribution and ensure adequate shift coverage.
• Tight cooperation with the outsource team(s).
• Ensure timely and professional handling of customer inquiries and escalations.
• Act as the first point of escalation for complex or sensitive cases.
• Handling escalations (deposits, withdrawals, bonuses, KYC, technical issues)

2. Performance Management

• Regularly track and analyze KPIs (FCR, AHT, CSAT, response time, resolution time, etc.).
• Conduct performance reviews and 1:1 meetings with team members.
• Identify performance gaps and implement corrective action plans.
• Prepare performance and productivity reports for management.

3. Quality Assurance

• Conduct regular quality checks of customer interactions (chat/email/calls).
• Review dialog quality, tone of voice, compliance, and adherence to brand standards.
• Provide structured feedback based on QA findings.
• Ensure compliance with internal policies and regulatory requirements.
• Handling VIP users and managing complex individual cases.

4. Training & Development

• Organize onboarding and continuous training programs.
• Deliver coaching sessions and skill development workshops.
• Mentor team members to improve communication, problem-solving, and product knowledge.
• Create and update training materials and SOPs.

5. Process Improvement

• Identify inefficiencies in workflows and propose optimization solutions.
• Collaborate with Product, Payments, Risk, and CRM teams to improve customer experience.
• Collaboration with the Anti-Fraud team on user cases and suspicious activity.
• Participate in implementing new tools, automation, and support technologies.
• Maintain and improve internal knowledge base documentation.
• Analyzing user feedback and support tickets to identify website bottlenecks or complex user flow issues

6. Team Engagement & Culture

• Foster a positive, accountable, and performance-driven team culture.
• Motivate team members and encourage ownership.
• Support conflict resolution within the team.

• Promote customer-centric thinking across the department.

   

Required Skills & Qualifications

• 2+ years of experience in online casino or iGaming customer support.
• 1+ year of supervisory or team lead experience.
• Strong understanding of responsible gaming and compliance standards.
• Excellent communication and leadership skills.
• Experience with CRM systems and support platforms.
• Strong analytical and reporting skills.
• Ability to work in a fast-paced, 24/7 environment.

What We Offer

• Competitive salary.
• Work in a product company that develops modern IT solutions in the iGaming industry.
• A well-established CRM team to support your ideas (email specialists, bonus manager, copywriter, designer).
• Open communication and support for your initiatives.
• Flexible schedule and remote work format.
• 17 vacation days — Enjoy our vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.
• 15 paid sick days — Your health matters. We offer paid sick leave to ensure you can recover without financial stress.
• Insurance after the probation period — After completing probation, you’ll get access to our comprehensive insurance plan.
• Public holidays off — Take time to celebrate and enjoy national holidays with friends and family.
• Work equipment provided — We provide all necessary equipment to help you work efficiently and comfortably.