Jobs at Djinni

StrongLifts is growing and hiring an experienced iOS developer to join our remote team.

This is a unique opportunity to make an impact on an app that changes people's bodies and lives. As our primary iOS developer, you'll own the entire iOS codebase and be responsible for shaping the future of our app. We offer a full-time, remote position with flexible hours.

StrongLifts is a fully remote company, and this is a remote job. It is open to anyone located in Europe (between UTC-1 and UTC+4).

About StrongLifts

StrongLifts is a top-rated workout app with thousands of paying subscribers and over 200,000 five-star reviews worldwide (4.9-star rating).

Since launching in 2011, our growth has been driven by listening to our users and building what they need to get results. We're 100% self-funded and profitable.

Our mission is to help people get stronger by making strength training simple. We want our app to handle all the thinking so users can focus more on lifting. Our team is small and values building a great product that helps people make progress in their lives.

Benefits

• $3,000–5,000/mo gross, based on experience
• Full-time role with steady, long-term work (no contract hopping)
• 100% remote - work from wherever you feel most productive
• Flexible hours - set your own schedule as long as you get results
• Impact - your work will be used by thousands of people worldwide
• Minimal meetings - plenty of time to focus on coding
• Great team - we're very selective about who we work with
• 20 paid holidays per year, plus your local public holidays

Requirements

• 2+ years of experience building and launching iOS apps
• Experience with Git, pull requests, code review workflows
• Highly skilled at writing clean, maintainable, and reliable code
• Strong SwiftUI skills. UIKit knowledge is a plus for maintaining legacy screens
• Solid understanding of algorithms, data structures, and app architecture
• Excellent English communication skills (both spoken and written)
• Located between UTC-1 and UTC+4 for time zone alignment
• Available full-time

Responsibilities

• Take full ownership of iOS
• Design and build new app features
• Troubleshoot and fix bugs reported by users
• Ensure the best performance and stability of our app
• Maintain code quality (reviews, cleanups, refactoring, etc)
• Keep our app updated with new iOS versions, features, and devices
• Ship through GitHub PRs and release via Xcode Cloud to TestFlight / App Store
• Maintain technical documentation

Tech Stack

Our iOS codebase is modern, clean, and well-maintained. We use the latest Apple frameworks and best practices, with a strong focus on code quality, testing, and automation.

The app is built natively in Swift and is mostly SwiftUI, with some UIKit. Deep experience with Swift and SwiftUI is required. We also use Swift Concurrency, Combine, CoreData, RevenueCat, WatchKit, HealthKit, XCTest, etc. The backend uses Firebase (Auth, RTDB, Firestore). Experience with these additional technologies is a plus, but not required if you're a fast learner.

Team

You'll work closely with our Android developer to keep both apps consistent so users get the same features, logic, and algorithms on both platforms. You'll also work with our founder and designer to understand user needs and advise on technical feasibility. You'll work with QA and support to investigate and fix bugs. We communicate mostly in writing and minimize meetings. You'll have plenty of time to focus on coding and building a great app.

How to apply

Our goal is to find the best iOS developer with the right skills who fits well with our team. We designed our hiring process to be fair, efficient, and respectful of your time.

We’ll start with a short online test (~20 min). This saves us both time, so interviews are only with candidates who have the required skills. If you pass, you'll be invited to a live coding interview with one of our engineers (~30 min). Successful candidates will then move to a third interview to go over your work history (~30min). Finalists will do a short paid trial on real tasks from our codebase. 

We’re organized so the process will move quickly. We’re looking for someone who can start as soon as possible.

We are looking for a DevOps Engineer to join our team and take ownership of our infrastructure.
You will work with a modern Kubernetes-based environment, design scalable and reliable systems, and drive the adoption of AI-powered tools and practices across our workflows.

Your Responsibilities

• Design, maintain, and evolve Kubernetes cluster infrastructure and supporting services;
• Architect and optimize infrastructure (Hetzner) with a focus on scalability, fault tolerance, and cost control
• Administer databases (PostgreSQL, MongoDB, Redis, ClickHouse): replication, backups, performance monitoring, migrations
• Develop and maintain CI/CD pipelines (GitLab CI); implement GitOps practices
• Proactive incident management, post-mortem analysis, preventive measures; mentor the team in troubleshooting
• Build and evolve monitoring and alerting systems (Grafana, Prometheus, InfluxDB); define SLIs/SLOs
• Provide technical support to staff; mentor junior/middle DevOps engineers
• Participate in on-call rotations to ensure infrastructure availability

AI Adoption & AI Infrastructure

• Deploy and administer AI Gateway (LiteLLM) for unified access to LLM providers (OpenAI, Anthropic, GCP Vertex AI, AWS Bedrock, etc.)
• Configure routing, fallbacks, rate limiting, cost tracking, and logging via LiteLLM Proxy
• Integrate AI tools into team workflows: AI code review, AI-assisted incident management, routine task automation
• Deploy and maintain infrastructure for LLM/ML models on Kubernetes (GPU scheduling, model serving)
• Monitor AI service performance and costs; optimize token usage and latency
• Research and adopt new AI/ML tools that improve DevOps efficiency

We are open to candidates bringing their own tools and best practices in the AI space — and integrating them into our infrastructure.

Required Skills — Administration & Configuration

• Operating System: Ubuntu (deep understanding of systemd, networking, security hardening)
• Databases: PostgreSQL, MongoDB, Redis, ClickHouse — replication, backups, monitoring, performance tuning
• Containerization: Docker (optimized images, multi-stage builds, security best practices)
• Orchestration: Kubernetes (Helm, RBAC, network policies, HPA/VPA, cluster upgrades, troubleshooting)
• CI/CD: GitLab CI/CD (advanced pipelines, environments, security scanning, GitOps)
• Monitoring: Grafana, Prometheus, InfluxDB; dashboards, alerts, SLI/SLO definition
• AI Infrastructure: LiteLLM, experience with LLM API Gateways, understanding of LLM providers and their APIs

Tooling Skills

• Linux: firewall (iptables/nftables), DNS, network diagnostics, filesystems, performance tuning
• Cloud Providers: Hetzner, AWS (EC2, S3, RDS, IAM, VPC, EKS)
• Cloudflare: DNS, WAF, CDN, Workers, Zero Trust
• Atlassian: JIRA, Confluence — documentation and process management
• Languages: Python, Bash (automation, scripting); basic understanding of PHP

Nice to Have

• Kafka, RabbitMQ — production experience
• Deep understanding of computer architecture, processors, filesystems
• Networking protocols (TCP/IP, HTTP/2, gRPC, TLS)
• Experience with GPU infrastructure for ML/AI workloads
• MLOps experience: model serving (vLLM, TGI, Triton), experiment tracking
• Experience with MCP (Model Context Protocol), AI agents, RAG architecture
• Service mesh (Istio, Linkerd)
• HashiCorp Vault, cert-manager

Additional Requirements

• English — Upper Intermediate+ (confident reading of logs, technical documentation, writing documentation, communication with English-speaking colleagues)
• Experience mentoring and conducting code/infrastructure reviews
• Ability to write post-mortems and technical documentation
• Proactive mindset: ability to identify problems before they occur

We're helping a company replace their current fully outsourced, underperforming India-based team with a strong team that we're assembling in Eastern Europe.

The company is an early-stage healthtech startup replacing legacy benefits infrastructure with a modern, proprietary platform — mobile apps, multi-stakeholder portals, and claims tooling — and building the engineering team to own it from the ground up. The startup is successful, well funded and profitable, so you don't ever have to worry about the company closing doors.

We're hiring a team lead position as well as 3-4 senior level developers that we'll add to the team shortly as well.

Tech Stack: Java Spring Boot, React, AWS. Native mobile apps.

As Tech Lead, you'll own architectural decisions, drive technical standards across the team, and work directly with executive leadership to translate business requirements into technical roadmaps. This is a hands-on role — you'll be writing code alongside the team, not just managing from the side.

– You *must* be comfortable in Java.

– Bonus points for knowledge of HIPAA compliance

– Bonus points for showing me how you increase your productivity with claude code

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for AI / Backend Engineer (Python, MLOps, Generative AI).

Requirements:
• 3+ years of professional software engineering experience
• Strong expertise in Python and at least one additional language (Node.js or Java)
• Experience with backend frameworks such as FastAPI, Flask, or Django
• Strong understanding of microservices architecture
• Experience with Docker, Kubernetes, and orchestration tools (GitHub Actions, MLflow)
• Hands-on experience with CI/CD and MLOps pipelines in cloud environments (Azure ML, Databricks, or AWS)
• Experience with ETL processes, API integrations, and model deployment workflows
• Knowledge of distributed systems and big data processing platforms
• Experience with data architecture (data ingestion, transformation, caching, indexing)
• Understanding of Agile methodologies (Scrum, Kanban)
• Upper-Intermediate+ English level

Nice to have:
• Experience with generative AI or multi-agent frameworks (LangChain, CrewAI)
• Familiarity with SAP AI Core and SAP BTP
• Experience with Jira or similar tools (Scrum, SAFe)

What the company offers:
• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:
• Design, develop, and deploy AI and generative AI solutions from PoC to production
• Work with data architecture, including ingestion, transformation, caching, and indexing
• Implement and maintain CI/CD and MLOps processes for model lifecycle automation
• Collaborate with product owners, data scientists, and stakeholders to deliver production-ready systems
• Develop and integrate LLM-based and multi-agent solutions
• Ensure reliability, observability, and compliance of AI systems
• Implement secure API design, secrets management, and access control
• Prepare architecture documentation, ADRs, and technical specifications

We are leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

 Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00

 Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible

 Shifts per month: 20–22

 Performance evaluated through KPIs and quality control of service within the team

 Opportunity for career growth within the team based on your performance and success as an agent

 Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

 Sociability and friendly communication

 Stress resilience and empathy

 Language skills (spoken and written): Spanish: C1–C2, English: B1–B2

 Multitasking skills

 Basic experience with CRM systems, customer databases or ticketing tools

 Time zone of residence: LATAM (GMT-4, GMT-5)

 Availability to regularly work any shift within a 24/7 schedule

 Ability to search for information and solve problems quickly

 Willingness to communicate with customers via voice (a phone channel may be added in the future)

 Communication channels: chat, messaging, email, IP telephony (in the future)

 Clear, understandable, and correct oral and written communication

 Fast typing skills

Tasks and Objectives

 Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)

 Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)

 Prepare reports and analyses related to your responsibilities and current activities

 Mentor new team members during their onboarding and training period

 Keep the knowledge base and regulations up to date based on current processes

 Participate in the improvement of processes and service quality within the team

What we offer:

 Direct communication with the core TEAM.

 28 calendar days of vacation.

 Paid sick leave.

 Sports compensation.

 Training and course compensation.

 Birthday day off.

 Flexible working hours.

 Regular salary reviews.

 Favorable salary payment terms.

 A non-toxic, bureaucracy-free work environment.

 Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

About the Company

We are building AI systems that combine multilayered, scalable knowledge graphs with advanced reasoning agents to analyze and understand highly complex knowledge domains with scholarly precision.

The Role

We are seeking a Senior Backend Engineer with 7+ years of experience to design and scale the backend infrastructure powering our AI platform.

Key Responsibilities

• Architect and implement scalable backend services and multi-tenant SaaS systems
• Design and operate high-throughput data pipelines (batch and streaming)
• Build APIs and services integrating LLM inference, retrieval systems, and knowledge graphs
• Productionize research-grade AI systems into reliable distributed systems

Required Qualifications

• 7+ years of backend engineering experience
• Strong experience with data pipelines and SaaS architectures
• Strong proficiency in Python
• Deep understanding of distributed systems and cloud-native environments
• Experience in architecture, development and deployment of Kubernetes based systems
• Fluent English

Preferred Qualifications

• Go and/or Scala experience
• Hands-on experience with LLM systems (RAG, model serving, evaluation)
• Experience with knowledge graphs, vector databases, or hybrid retrieval architectures
• MS in Computer Science

What We Offer

Technical Innovation: Lead novel neuro-symbolic architectures with cutting-edge research access

Work Environment: Flexible arrangements, international travel opportunities

Role Summary

We are hiring someone to identify, build, and scale AI-powered workflows that improve internal operations. This role is focused on using AI tools, automation platforms, APIs, and lightweight scripting to reduce manual work, improve speed, and drive measurable business impact.

This is a hands-on role for someone who can understand business problems, design practical solutions, and implement automations that teams actually use.

What This Person Will Do

Identify Opportunities

• Review internal workflows and find repetitive, manual, or inefficient processes
• Spot areas where AI or automation can save time, improve quality, or reduce operational friction
• Prioritize opportunities based on impact, speed to implement, and business value
   

Build automations

• Design and implement AI-powered workflows using LLMs, agents, automation platforms, APIs, and lightweight scripting
• Connect systems such as CRM, support tools, docs, spreadsheets, internal tools, and knowledge sources
• Prototype quickly, test in real workflows, and improve over time
   

Own the workflow layer

• Create prompts, instructions, templates, and reusable workflow components
• Organize the context and information AI systems need to perform well
• Improve reliability, usability, and repeatability of AI workflows
   

Drive adoption

• Roll out solutions to internal teams
• Train users on how to use workflows effectively
• Write lightweight documentation and playbooks
• Gather feedback and improve workflows based on real usage
   

Measure results

• Define success metrics for each workflow
• Track outcomes such as time saved, reduction in errors, faster turnaround times, adoption, and ROI

Qualifications

• Experience in operations, automation, RevOps, BizOps, solutions, enablement, internal tools, consulting, or applied AI work
• Strong ability to identify inefficient workflows and turn them into practical automation opportunities
• Experience building workflows with tools such as Zapier, Make, n8n, Airtable, Notion, Retool, Clay, Glean, OpenAI, Claude, Gemini, or similar platforms
• Comfort working with APIs, webhooks, JSON, spreadsheets, databases, and SaaS integrations
• Ability to use lightweight Python or JavaScript when needed, but this role does not require a traditional software engineer background
• Strong understanding of how to combine AI tools, structured workflows, human review, and business logic
• Good judgment about when to use AI versus standard automation or manual review
• Strong written and verbal communication skills
• Ability to work directly with non-technical stakeholders and translate ambiguous problems into working systems
• Experience documenting workflows, training users, and driving adoption across teams
• Comfort measuring outcomes such as time saved, workflow quality, reliability, and business impact
   

Nice to Have

• Experience with prompt design, evals, or agent workflows
• Familiarity with SQL, dashboards, or workflow reporting
• Experience connecting AI workflows into CRM, support, recruiting, or finance systems
• Experience rolling out new internal systems across teams

What Success Looks Like

A strong candidate for this role will:

• Quickly identify inefficient workflows
• Build useful automations without overengineering
• Connect AI tools to real business processes
• Create workflows that people actually use
• Focus on measurable business outcomes, not just experimentation

     An international iGaming holding company specializing in the development and scaling of its own products in the online entertainment industry.
     The holding company is active in international markets and continues to expand its presence in tier 1-2 regions, developing scalable products and implementing modern technological solutions.
     We are looking for an experienced Country Director to lead operational management of an iGaming brand focused on Tier-1 / Tier-2 European markets.

     This role combines strategic oversight and daily operational leadership, coordinating multiple teams and ensuring sustainable growth of the brand. 
     The position requires a proactive leader with strong analytical thinking, capable of managing cross-functional teams and driving business performance through clear KPIs and operational discipline.

Key Responsibilities

• Oversee day-to-day operations of the brand across key European markets
• Coordinate cross-functional teams including Product, CRM/Retention, Risk, Support and Payments
• Define and monitor business KPIs and performance metrics
• Ensure alignment between marketing, product and operational teams
• Identify opportunities for market growth and operational optimization
• Lead teams toward achieving revenue and engagement targets
• Maintain operational efficiency and decision-making autonomy in a fast-paced environment

Markets

Primary markets include: Poland, Portugal, Greece

Experience working with these markets will be considered a strong advantage.
 

Requirements

• 3+ years experience in iGaming industry
• Previous experience as Country Manager / Operations Director / Brand Director
• Proven experience managing cross-functional teams
• Strong analytical mindset with ability to work with business metrics and KPIs
• Experience managing operational performance and growth strategy
• English — В2+
 

Key Competencies

✔ Proactive leadership style
✔ Data-driven decision making
✔ Strong communication and team management skills
✔ Ability to take ownership and make independent decisions

Format

Remote position
International team environment

Role Overview: We are looking for a forward-thinking Mid-Level Full Stack Developer to join an innovative project built on an AI-first architecture. The system has been developed over the past year using "Vibe Coding" principles, with the founder architecting the flow and logic using Claude.
 

We need a professional engineer who can bridge the gap between AI speed and human engineering rigor. You will work alongside the founder to build new features, fix bugs where the AI reaches its limits, and ensure the project remains scalable and stable.

Technical Stack:

• Frontend: Next.js (Expert level), JavaScript (ES6+).
• Backend: Node.js.
• AI Integration: Deep experience with Anthropic Claude 3.5, and specifically Claude Code (CLI) or Cursor Agent mode.
• DevOps & Infrastructure: Google Cloud Platform (GCP) and Coolify (managing logs and deployments via CLI).
• Environment: Docker/Containers (Essential for maintaining a stable environment for Claude Code).

Requirements:

• Education: Academic Degree (B.Sc. in Computer Science or Software Engineering) – Mandatory.
• Experience: 2-3 years of professional Full Stack development.
• AI Workflow: At least 1 year of hands-on experience using AI coding agents in your daily professional workflow. You must be comfortable with the "AI-Native" way of building.
• English: Fluent/Upper-intermediate. Excellent communication and responsibility are non-negotiable.
• Analytical Mindset: Ability to quickly understand existing logic, dependencies, and complex flows architected by AI.

Key Responsibilities:

• Collaborate with the founder to turn high-level AI-driven visions into production-grade features.
• Maintain and optimize the development environment using Docker to support Claude Code CLI.
• Identify and fix logical "hallucinations" or edge cases that AI tools might overlook.
• Manage deployments and monitor system health via Coolify and GCP.
• Refactor AI-generated code to maintain high architectural standards.

Why Join Us? This is not a traditional "coding by the book" role. You will be at the forefront of the AI development revolution, using the latest tools (Anthropic Claude Code) to build fast and smart. No corporate red tape - just pure building and innovation.

How to Apply: Please mention your experience with Claude Code or Cursor in your application and explain how you manage the balance between AI speed and code quality.

About the role You will build real-world AI applications for enterprise clients—from the initial concept straight through to production. As a Middle JavaScript Engineer at Upstaff, you’ll design, implement, and deploy high-quality solutions that solve genuine problems for real users. You’ll skip the heavy bureaucracy, work directly with clients and the product team, ship code to production within days, and collaborate with a team that values accountability and a thoughtful approach.

Responsibilities

• Develop and deploy full-fledged AI applications based on our core enterprise platform.
• Collaborate closely with clients and internal teams to customize and adapt AI solutions.
• Expand the platform's capabilities and enhance the UI/UX layers to meet modern standards.
• Integrate third-party APIs and internal tools to ensure seamless and secure data flow.

Requirements

• 3+ years of commercial experience in Full Stack development using JavaScript/TypeScript.
• Strong proficiency in building user interfaces with modern frameworks (React, Vue, etc.) and backend logic (Node.js).
• Solid understanding of web application architecture and complex integrations.
• English level of B2 or higher for direct, effective communication with global clients.

Will be a plus

• Prior experience working with LLMs or integrating AI services (OpenAI API, Claude, etc.).
• Experience in Enterprise or B2B software environments.
• Familiarity with Python or cloud platforms (AWS/GCP/Azure).

We're building AI-powered tools for the trades — HVAC, plumbing, electrical, and more. Our platform connects technicians in the field, customer service managers in the office, and homeowners in real time. We need a prompt engineer who can turn raw, messy, real-world conversations into structured intelligence that actually helps our customers run better businesses.

What you'll work on

• Transcript analysis. Design prompts that analyze real conversations between technicians, CSMs, and homeowners — surfacing what went wrong, what worked, and how to improve.
• Internal document intelligence. Build bots that read company SOPs, training docs, and service guides — then generate summaries, best practices, and recommendations.
• LLM evaluation. Test and benchmark multiple models (GPT, Claude, Gemini, and others) to find the best fit for each use case in our stack.
• Prompt architecture. Write structured, reusable prompts with dynamic context injection, persona framing, and clean output formatting for real business workflows.
• Continuous iteration. Evaluate real outputs against business goals, identify failure modes, and refine prompts based on actual field usage.

What we're looking for

• Hands-on experience with AI models (GPT, Claude, Gemini, Mistral, or similar) — not just using them, but understanding why they behave the way they do
• Ability to design prompts for multiple task types: classification, summarization, QA, recommendations, and structured extraction
• Strong written English — you write prompts for a living, so clarity and precision are non-negotiable
• Comfortable working with messy, unstructured inputs — real field conversations aren't clean
• Self-directed and proactive — you spot gaps before being asked and bring solutions, not just problems

Nice to have

• Background in or exposure to the home services / field service industry (HVAC, plumbing, electrical, pest control, etc.)
• Familiarity with ServiceTitan or similar field service management platforms
• Experience with evals, structured benchmarking, or red-teaming AI outputs
• Ability to write basic scripts (Python or JS) to automate prompt testing

Requirements

Total of 5+ years of development/design experience with a minimum of 5 years experience in Big Data technologies on-prem or on cloud.
Experience with architecting, building, implementing and managing Big Data platforms On Cloud, covering ingestion (Batch and Real time), processing (Batch and Realtime), Polyglot Storage, Data Analytics and Data Access
Good understanding of Data Governance, Data Security, Data Compliance, Data Quality, Meta Data Management, Master Data Management, Data Catalog
Proven understanding and demonstrable implementation experience of big data platform technologies on cloud (AWS and Azure) including surrounding services like IAM, SSO, Cluster monitoring, Log Analytics etc
Experience working with Enterprise Data Warehouse technologies, Multi-Dimensional Data Modeling, Data Architectures or other work related to the construction of enterprise data assets
Strong Experience implementing ETL/ELT processes and building data pipelines including workflow management, job scheduling and monitoring
Experience building stream-processing systems, using solutions such as Apache Spark, Databricks, Kafka etc…
Experience with Spark/Databricks technology is a must
Experience with Big Data querying tools
Solid skills in Python
Strong experience with data modelling and schema design
Strong SQL programming background
Excellent interpersonal and teamwork skills
Experience to drive solution/enterprise-level architecture, collaborate with other tech leads
Strong problem solving, troubleshooting and analysis skills
Experience working in a geographically distributed team
Experience with leading and mentorship of other team members
Good knowledge of Agile Scrum
Good communication skills

 #LI-OE1

#LI-Remote

Job responsibilities

Work directly with the Client teams to understand the requirements/needs and rapidly prototype data and analytics solutions based upon business requirements
Design, implement and manage large scale data platform/applications including ingestion, processing, storage, data access, data governance capabilities and related infrastructure
Support Design and development of solutions for the deployment of data analytics notebooks, tools, dashboards and reports to various stakeholders
Communication with Product/DevOps/Development/QA team
Architect data pipelines and ETL/ELT processes to connect with various data sources
Design and maintain enterprise data warehouse models
Take part in the performance optimization processes
Guide on research activities (PoC) if necessary
Manage cloud based data & analytics platform
Establishing best practices with CICD under BigData scope

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.
This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:
Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)
The schedule is flexible and will be discussed with an agent on an individual basis, 8-hour working day (+ paid break).

• 30-min. lunch break;
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis;
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard/Technical skills:

• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs;
• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals.
   

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;

• Willingness to follow established workflows and contribute to continuous improvement.

   

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Working with EverHelp is about:
 

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;

• A supportive, professional team that values ownership, proactivity, and growth;
   

  Career growth opportunities—including progression to CS Team Lead roles.
  
  Submit your resume and join our team !

About the Role

We're looking for a Strong Middle Front-End React Developer to join our team and take ownership of building performant, accessible, and maintainable user interfaces. You'll work across the full front-end stack - from designing component architecture to shipping production features - collaborating closely with designers, backend engineers, and product managers.

This is a hands-on role for someone who writes clean code, cares about user experience, and is comfortable making technical decisions with moderate supervision.

Responsibilities

• Design, build, and maintain features in a modern React/Next.js application
• Translate Figma designs into pixel-accurate, responsive, accessible UI
• Write reusable, well-tested components and contribute to the shared component library
• Integrate with REST APIs and handle complex client-side state
• Optimize application performance (Core Web Vitals, bundle size, rendering, caching)
• Participate in code reviews, provide constructive feedback, and uphold code quality standards
• Collaborate with backend engineers on API contracts and data modeling
• Debug production issues and contribute to observability/monitoring
• Participate in technical planning, estimation, and architectural discussions

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Required Skills & Experience

Core

• from 2 years of commercial experience building production React applications
• Strong proficiency in JavaScript (ES2020+) and TypeScript
• Deep understanding of React 18+: hooks, context, suspense, concurrent features, reconciliation
• Solid experience with Next.js (App Router, Server Components, SSR/SSG/ISR, route handlers)
• Strong HTML5 and CSS3 fundamentals (Flexbox, Grid, responsive design, BEM or similar)
• Experience with modern CSS solutions: Tailwind CSS, CSS Modules, or CSS-in-JS
• State management experience: Redux Toolkit, Zustand, Jotai, or TanStack Query
• Proficient with REST APIs; understanding of GraphQL is a plus
• Strong grasp of Git workflows (branching, rebasing, code review)

Engineering Practices

• Writing unit/integration tests with Jest, React Testing Library, Vitest, or similar
• Familiarity with E2E testing tools (Playwright, Cypress)
• Understanding of web performance: lazy loading, code splitting, memoization, Lighthouse audits
• Experience with accessibility (WCAG, ARIA) and semantic HTML
• Debugging skills with browser DevTools, React DevTools, and network profiling
• Understanding of build tools: Webpack, Vite, Turbopack, ESLint, Prettier

Soft Skills

• Clear written and verbal communication
• Ability to break down ambiguous requirements into actionable tasks
• Ownership mindset - takes features from idea to production
• Collaborative, open to feedback, and gives thoughtful code reviews

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What We Offer

• Challenging product with real users and meaningful impact
• Modern tech stack and freedom to propose improvements
• Strong engineering culture - code reviews, pair programming, tech talks
• Flexible working hours / remote-friendly setup
• Professional development budget (courses, conferences, books)
• Paid vacation and sick leave