Jobs at Djinni

About Us

Altum is a Ukrainian software development company that helps startups and digital agencies across the US and Western Europe build and scale digital products. We work on diverse web projects and value initiative, responsibility, and continuous learning.

About the Role

We are looking for a Junior WordPress Developer with 1+ year of commercial experience to join our remote team.

In this role, you will work on client projects, develop and customize websites, collaborate with project managers, and gain experience with WordPress, Shopify, and Webflow.

Responsibilities

• Develop and customize WordPress websites according to project requirements.
• Work with WordPress themes, plugins, and custom functionality.
• Build and maintain websites using Shopify and Webflow when required.
• Ensure websites are responsive, optimized, and perform well across devices.
• Fix bugs and implement improvements.
• Communicate progress and updates to project managers.

Requirements

• 1+ year of experience with WordPress development.
• Knowledge of HTML, CSS, JavaScript, PHP, and MySQL.
• Understanding of WordPress architecture, themes, and plugins.
• Experience with Shopify (theme customization, basic store setup).
• Experience with Webflow (building and editing websites).
• Ability to work independently and manage tasks remotely.
• English level: A2+.

Nice to Have

• Experience with page builders (Elementor, WPBakery, Gutenberg).
• Understanding of SEO basics.
• Familiarity with Git.
• Experience working with international clients.

Recruitment Process

1. Initial Interview (up to 30 minutes)
2. Technical Interview
3. Interview with CEO
4. Final Decision

Language Requirements

• English — A2 (Elementary) or higher
• Ukrainian — Native

We are an in-house product team in the iGaming vertical, actively scaling traffic acquisition. We are now launching a new TikTok Ads direction and are looking for a strong Team Lead TikTok Ads who is experienced with large budgets, thinks strategically, and wants to make a direct impact on business results 📈
 

🧩 Your Responsibilities

• Building a stable infrastructure for a new traffic acquisition channel;
• Launching, managing, and scaling TikTok Ads campaigns;
• Hiring, mentoring, and developing a team of media buyers;
• Managing budgets and optimizing ROAS;
• Identifying, testing, and scaling profitable ad funnels and combinations;
• Collaborating with internal departments and maintaining effective cross-functional communication.
   

❇️ What We're Looking For

• Proven experience as a Senior Media Buyer or Team Lead focused on TikTok Ads;
• Successful case studies and measurable results from the last 3–4 months;
• Strong understanding of systematic campaign scaling and optimization;
• Previous people management experience or readiness to take ownership of a team;
• Experience building media buying infrastructure and managing high advertising budgets.
   

✳️ What We Offer

• Competitive compensation package based on your experience, expertise, and results:
  Fixed salary + % from your personal launches + % from team performance;
• Fully remote work format with a 5/2 schedule and flexible start of the working day;
• We value work-life balance and provide paid vacation, sick leave, public holidays off, and additional day-off opportunities.
   

🙌 Culture Wallet — Your Flexible Benefits Budget

We give you the freedom to invest in what matters most to you:

• Personal budget for sports, education, health, hobbies, and more — the amount grows alongside your seniority level and tenure;
• Welcome bonus after successfully passing the probation period, helping you settle in comfortably or invest in your professional growth;
• Birthday gift in the form of a Wallet balance top-up;
• Spot bonuses from your manager for outstanding performance and contributions to the product.
   

💚 Our Values

We are building a team where everyone is engaged in achieving shared goals and understands the value of their contribution. We take ownership of quality and see tasks through to completion. We create a strong product through a strong team, guided by openness, direct communication, and mutual respect.

We adapt quickly to change while maintaining momentum and focus on what matters most. We encourage proactivity, curiosity, and continuous growth, creating an environment where people support one another and grow together.
 

If this approach to work and development resonates with you, let's connect and discuss how we can create value together 🤝

Location: Dnipro, Ukraine (on-site preferred)
Company: Strix Air
Industry: Defense Technology / Counter-UAS / Autonomous Systems

About Strix Air

Strix Air develops scalable drone defense systems for modern warfare. The company builds counter-UAS platforms, interceptor drones, autonomous systems, distributed command-and-control infrastructure, and remote operations technologies designed for contested battlefield environments. Ukraine’s defense technology ecosystem continues to expand rapidly, with growing focus on UAVs, counter-drone systems, and scalable battlefield technologies.

Role Overview

We are looking for a Chief Marketing Officer to build and lead Strix Air’s global marketing, communications, and brand strategy.

You will work directly with the founders to position the company among defense customers, military organizations, government stakeholders, international partners, investors, and media.

This role combines strategic positioning, communications, defense industry visibility, and international business support.

Responsibilities

Strategic Positioning

• Define and evolve Strix Air’s global positioning.
• Build category leadership in drone defense and counter-UAS systems.
• Develop messaging across products, technologies, and company vision.

Communications & Brand

• Lead company communications and content strategy.
• Create presentations, brochures, white papers, videos, and product materials.
• Manage website, social media, PR, and media relations.
• Support product launches and strategic announcements.

International Partnerships & Business Support

• Prepare materials for defense customers, government organizations, NATO-related stakeholders, and strategic partners.
• Support participation in international exhibitions, conferences, and defense events.
• Help build Strix Air’s visibility within the global defense ecosystem.

Public Relations

• Build relationships with defense media and industry analysts.
• Coordinate interviews, press releases, and public communications.
• Develop thought leadership around modern drone warfare and air defense.

Requirements

Must Have

• Strong experience in strategic marketing, communications, branding, or business development.
• Excellent written and spoken English.
• Ability to explain complex technologies clearly and convincingly.
• Strong presentation and storytelling skills.
• High level of ownership and execution.

Strong Plus

• Defense, aerospace, dual-use, robotics, UAV, or deep-tech experience.
• Experience with international markets and partnerships.
• Experience working with investors, governments, or enterprise customers.

What We Offer

• Opportunity to help build one of Ukraine’s leading defense technology companies.
• Direct involvement in international partnerships and global expansion.
• Work on technologies that directly impact modern warfare and national security.
• Competitive compensation.
• Fast-moving, high-autonomy environment.
• Office in Dnipro.
• Employee reservation (mobilization deferment) available for eligible candidates.

Mission

Building scalable drone defense systems for modern warfare.

We're looking for a commercially minded professional to help expand our presence across emerging crypto and fintech markets.

This role is focused on developing strategic partnerships with payment providers, fintech companies, and businesses operating in the digital assets space. You'll work directly with key decision-makers, identify growth opportunities, and help companies improve the way they manage and operate crypto transactions.

What You'll Do

• Identify and engage potential partners across LATAM, MENA, Southeast Asia, and other emerging markets.
• Build relationships with executives, founders, and business stakeholders.
• Lead commercial discussions and partnership negotiations.
• Represent the company at industry events and conferences.
• Collaborate with product and customer-facing teams to support client growth and retention.
• Contribute to market expansion and go-to-market initiatives.

What We're Looking For

• 2+ years of experience in Business Development, Partnerships, or B2B Sales.
• Experience within crypto, payments or blockchain industries.
• Strong understanding of the crypto ecosystem and payment infrastructure.
• Ability to manage complex sales cycles and stakeholder relationships.

• English proficiency (B2+).

   

What Makes You Stand Out

• Experience working with payment providers or fintech companies.
• Existing industry network.
• Experience attending and generating business opportunities through industry events.

Perks & Benefits:

• Competitive salary and benefits package
• Opportunity to work in a dynamic, innovative, and growing industry
• Remote work flexibility
• A collaborative and inclusive work environment
• Professional growth opportunities in a rapidly evolving sector
• Paid vacation and sick leaves

We’re building V4V.ai — an AI-powered platform that generates high-performing video content (UGC / ads / creatives) using AI agents. 

We’re not looking for a traditional marketer.
We’re looking for a builder — someone who can combine content, growth, and AI automation into a scalable system.

🎯 What You’ll Do

• Build a marketing system powered by AI
  • set up and manage 4–5 agents (content, research, posting, analytics, repurposing)
  • optimize workflows for speed and output quality
• Create viral-ready content
  • short-form video (TikTok / Reels / Shorts)
  • test hooks, formats, styles (UGC, absurd, storytelling, etc.)
  • work with AI video tools (Seedance, Runway, etc.)
• Build a content machine
  • consistent posting via AI workflows
  • scale what works, kill what doesn’t
  • rapid idea generation + testing
• Manage social media & blog
  • X / LinkedIn / TikTok / Instagram
  • AI-assisted, but with strong taste and control

🧠 Who You Are

• 3+ years in marketing / growth / content / SMM
• Strong understanding of what makes content go viral
• Experience with short-form content (TikTok / Reels / Shorts)

You are:

• fast (you ship, not overthink)
• highly adaptable to new tools
• comfortable using AI as a multiplier

➕ Bonus Points

• Experience with AI tools (Runway, Midjourney, LLMs, etc.)
• Familiarity with automation (Zapier, Make, or similar)
• Background in video creatives / performance ads

🔥 How to Apply

Send:

1. 2–3 examples of content or campaigns you’ve worked on
2. 1 concrete idea on how you’d grow V4V.ai

Our Team is growing and we are happy to invite Middle/Senior Recruiters to join us!

What we expect:

• Hands on recruitment experience of 2+ years
• Proven results with hiring talents worldwide
• Understanding of iGaming and global IT markets (will be an advantage)
• "Can do" attitude and desire to learn
• Strong communication skills
• Advanced user of interviewing technics
• At least Upper-intermediate English
• Fluent Ukrainian and russian (we don't work with the terrorist state- russia, but we do work with Armenia, Georgia, Kazakhstan, Baltics countries)

Main duties:

• Full cycle of recruitment (tech/non tech roles)
• Maintaining internal Database (BambooHR)
• Background and reference checks
  
  Most frequent vacancies are: CTO, COO, Head of Affiliates, Affiliate manager, Art Director, Product manager, UI/UX designer, CRM manager,  Head of HR, VIP manager, Operations manager, BE TL, FE TL, Head of Casino, Head of Sportsbook, Head of Sales, Game producer.
  We don't work with Junior and entry level roles. 

We offer:

• 100% remote work
• Bonuses for each hire
• 7 hours working schedule (or 3 extra days off per month)
• Educational events
• 20 working days of paid vacation
• Day off for your Birthday
• Official b2b contract with EU based company

PocketBook /InkPoster (home -office work), we are looking for the next possible date for a Senior Digital Marketing Manager.

Job Type: Full-time 

Location: EU (Remote)

Reports To: CEO and COO

Job Title: Senior Digital Marketing Manager

Position Overview: The Digital Marketing Manager is responsible for planning, executing, and optimizing digital marketing campaigns to enhance brand awareness, drive traffic, and generate leads. This role requires a strategic thinker with a solid understanding of digital marketing principles, as well as strong project management and analytical skills.

Key Responsibilities:

Strategy Development:

Create and execute a comprehensive digital marketing strategy aligned with the company's overall business goals.

1. Campaign Development:

Design, implement, and manage digital marketing campaigns across multiple

channels, such as SEO, PPC, email, social media, and content marketing.

Develop a content calendar and oversee content creation for website, blog, and

social media platforms.

2. Performance Analysis:

Monitor and analyze campaign performance metrics using analytics tools (e.g.,

Google Analytics, social media insights) to assess effectiveness and identify areas

for improvement.

Prepare regular reports and presentations on campaign results, insights, and future strategies.

3. SEO and SEM Management:

Optimize website content and structure for SEO to improve organic search rankings

and visibility.

Manage paid search campaigns to maximize ROI and achieve targeted KPIs.

4. Social Media Management:

Develop and execute social media strategies to increase brand awareness, engagement, and follower growth.

Engage with audiences on social media channels and respond to comments or

inquiries.

5. Email Marketing:

Design and execute email marketing campaigns aimed at nurturing leads and

retaining customers.

Segment email lists and personalize content for targeted outreach.

6. Collaboration and Communication:

Collaborate with cross-functional teams, including sales, product development, and

customer service, to align marketing efforts with business objectives.

Communicate digital marketing strategies, performance metrics, and industry trends

to stakeholders.

7. Budget Management:

Assist in managing the digital marketing budget to ensure resource allocation aligns

with strategic goals.

Manage the digital marketing budget, ensuring effective allocation of resources to

maximize ROI.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.

• 3-5 years of experience in digital marketing or a similar role.

• Strong understanding of digital marketing channels, tools, and best practices.

• Proficient in data analysis and able to interpret metrics to drive decision-making.

• Experience in DTC (Direct-to-Consumer) e-commerce"

• Hands-on experience with Shopify

• Excellent communication, writing, and project management skills.

Responsibilities: 

• Develop and implement CRM strategy (email, push, SMS, etc.)
• Manage the customer lifecycle (LTV, retention, reactivation)
• Segment the user base and personalize communications
• Set up and launch automated (trigger-based) campaigns 
• Analyze campaign performance (open rate, CTR, conversion, ROI)
• Conduct A/B testing and optimize funnels
• Work with CRM systems and CDPs
• Collaborate with marketing, product, and BI teams

• Ensure data quality and segment accuracy 

   

Requirements:  

• 2–3+ years of experience as a CRM Manager / Lifecycle Manager
• Understanding of retention mechanics and customer journey
• Experience with tools (e.g., Salesforce, HubSpot, Braze, Optimove, etc.)
• Strong analytical skills (Excel / SQL / BI tools)
• Understanding of A/B testing 
• English level B2+ or higher

Nice to have: 

• Experience in iGaming / fintech / e-commerce
• Experience working with large user databases
• Experience with real-time communications

• Knowledge of GDPR and personal data handling 

   

We offer: 

• Convenient work schedule (8/9/10/11 — 17/18/19/20); 
• 21 working days of vacation; 
• 10 working days of sick leave; 
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for professional training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;
• Comfortable and easy management, no tyranny.

How We Hire: 
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride. 

1. Pre-Screen Call — 30 min A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions. 

2. Hard Skills Interview — 30–60 min You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here). 

3. The Offer Stage

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:

 - Working experience in gambling support/tech support teams;
 - Working experience with RMG projects.

Must have skills:

 - Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
 - English level: Upper-Intermediate;
 - Strong verbal and corporate communication skills;
 - Understanding of the software lifecycle;
 - Ability to learn quickly and work as a part of a team;
 - A challenging and inquiring mind;
 - Attention to detail and tenacity;
 - Quick logical thinking;
 - Sociability, communicability;

Responsibilities:

 - Monitoring of high-priority services,
 - Testing: performance and the new functionality used;
 - Diagnostics and solution of user problems when working with the software used;
 - Prioritizing user requests;
 - Providing individual solutions for customers based on their business needs.

 - Working hours from 21:00 to 9:00 (2/2)

Must-Have Skills

• 5+ years of experience as a Cybersecurity Researcher (supply-chain attacks, malware analysis)
• Familiarity with open-source registry ecosystems (npm, PyPI, Maven) and their respective attack surfaces
• Proven ability to ship software in a production environment
• Strong understanding of the SDLC and modern CI/CD pipelines
• Comfortable leveraging AI tools to optimize research and development processes
• Proactive and independent mindset, with the ability to take full ownership of projects

Nice to Have

• Active contributions to open-source security tools or research projects
• Hands-on experience with decompilers, debuggers, and network traffic analysis
• Advanced malware analysis experience (obfuscation, encryption, anti-analysis, and sandbox-evasion techniques)
• Web application penetration testing experience
• Published CVEs, coordinated disclosures, writeups, blogs, or research papers
• Experience public speaking at major industry conferences (e.g., Black Hat, DEFCON, RSAC)
• A genuine passion for cybersecurity, open-source communities, and solving complex ecosystem threats

If you are a communicative person, want to grow in the IT field, have an Upper Intermediate level of English (or higher), and experience in project management, we invite you to join the Python Automation Masters team.

Responsibilities:

• Coordinating 5+ developers
• Managing 5+ projects
• Planning and controlling execution timelines
• Monitoring team workload
• Regular sync-ups with clients
• Upselling on projects
• Participating in pre-sales
• Creating project use cases and presentations (using existing templates)

Tools:

• LLMs
• Trello
• Google Docs / Google Sheets
• Calendly
• Loom
• Canva 

• Apollo

   

Required skills and qualifications:

• At least 1 year of experience as a project manager
• Upper Intermediate English level (written and spoken)
• Upwork account (or ability to create one)
• Ability to communicate effectively with clients
• Proactivity, initiative, and strong communication skills
• Technical education is an advantage

Additional advantages:

• Understanding of scraping topics
• Negotiation skills, especially in sales
• Basic knowledge of:
  • Python
  • Databases
  • Google Sheets
  • API
• Experience with Upwork

Work conditions:

• Remote work
• Communication via Telegram/Watsapp/Slack

We offer:

• Remote work format
• Training and support during the probation period, as well as learning materials
• Friendly team environment.

Remote 
Working Hours: Aligned with EST calling hours (flexibility required, occasional shifts up to 8:00 PM CET)

About the Role

We’re looking for a proactive and driven Sales Development Representative (SDR) to join our team. This role focuses heavily on outbound prospecting, especially cold calling, to generate qualified opportunities for the sales team. You’ll be the first point of contact for potential customers and play a key role in building our pipeline.

Key Responsibilities

• Conduct outbound prospecting through cold calls to generate new business opportunities
• Engage and qualify leads through meaningful conversations
• Identify customer needs and position relevant solutions
• Maintain accurate records of interactions in CRM systems
• Collaborate with the sales team to ensure smooth handoff of qualified leads
• Meet and exceed daily/weekly activity and pipeline targets

Requirements

• Proven experience in cold calling and outbound sales
• Strong conversational English skills (clear, confident, and engaging communication)
• Experience working with or targeting the US market
• Ability to handle objections and navigate conversations effectively
• Self-motivated with a results-driven mindset
• Comfortable working flexible hours aligned with EST time zones

Nice to Have

• Experience with LinkedIn outreach and social selling
• Experience running email outreach campaigns
• Familiarity with CRM tools and sales engagement platforms

Working Hours

• Primary focus on US (EST) calling hours
• Workday is not entirely call-heavy, but flexibility is required
• Occasional schedule adjustments up to 8:00 PM CET

What We Offer

• Competitive compensation (base + performance incentives)
• Opportunity to grow within a fast-paced sales environment
• Supportive and collaborative team culture

Fit4Me is looking for a Head of Payments who will drive revenue growth through payment infrastructure, billing logic, and optimization of the payment experience.

In this role, you will define the payment strategy, lead the development of the billing system, and make decisions that directly impact revenue, retention, and scalable growth across Tier 1–2 markets.
This role is for a leader who combines strategic thinking with a hands-on approach: someone who both defines the direction and drives execution.

 

This role is a great fit if you:

• Want to own the payments domain and drive revenue, not just manage processes.

• Think in terms of growth and understand how payments impact conversion, LTV, and product scalability.

• Can prioritize and cut through noise, making decisions where the balance between approval, cost, and risk delivers the best business outcome.

• Feel comfortable in a player-coach role: shaping strategy while staying hands-on with key initiatives.

Impact Areas

1. Payment Strategy & Revenue Growth
• Define the payment strategy as part of the overall growth approach, driving impact on revenue, LTV, and product scalability.
• Own key payment metrics (payment success rate, renewal rate, recovery rate) and continuously improve them through data-driven solutions.
• Build and optimize billing logic (retry, dunning, renewal flows) to maximize conversion and user retention.
• Prioritize initiatives by balancing conversion, cost, and risk based on business needs and growth stage.
• Optimize the payment experience in close collaboration with the Product team.
2. Payment Infrastructure & Scaling
• Build and scale the payment infrastructure: multi-PSP setup, routing, orchestration.
• Select and launch new payment providers, payment methods, and markets (Tier 1/Tier 2).
• Ensure stable payment processing while scaling traffic and revenue.
3. Cost & Efficiency Management
• Optimize payment processing costs (PSP fees, routing, balancing conversion vs cost).
• Lead negotiations with payment providers and improve partnership terms.
• Own payment margin as part of the product’s unit economics.
4. Risk & Stability Control
• Monitor chargeback rate, fraud, and other risk metrics as key constraints for growth.
• Build approaches that enable scaling without exceeding risk benchmarks.
5. Team Leadership & Execution
• Lead Payment Operations and develop the team.
• Set priorities and ensure the right balance between strategic initiatives and operational execution.
• Work directly with the CEO, Product, and Marketing teams to drive growth initiatives.


 

What we expect from you

• 4–6+ years in payments / billing / subscription-based products, with direct impact on payment conversion, retention, or revenue.

• Experience working with high-volume payments ($3–5M+ monthly) and understanding how scale affects performance metrics.

• Building end-to-end payment flows: from payment methods (cards, PayPal, Apple Pay, Google Pay) that impact conversion, to subscription billing (recurring payments, retry / dunning logic, renewal flows, and declined payment handling).

• Strong understanding of unit economics (LTV, CAC, margins) and the role of payments within it, combined with the ability to analyze metrics, form hypotheses, and make decisions that impact revenue and scalability.

• Experience working with Tier 1 / Tier 2 markets and localizing payment methods.

• Building and optimizing payment infrastructure: PSPs (Stripe, Adyen, Braintree), routing, integrations, and launching new payment methods.

• Experience leading a payment function or team, building processes, and setting priorities.

• Upper-Intermediate (B2+) English for working with providers, negotiations, and optimizing partnership terms.

What success looks like in this role

• Payment infrastructure runs reliably at scale: high approval rates, controlled risk levels, and no critical revenue loss.

• Payments become a growth driver: increased payment conversion, improved renewal rates, and higher recovery of failed payments.

• A clear and effective payment strategy is in place: defined priorities, a strong balance between cost / conversion / risk, and a roadmap that supports product scaling.

• Payment processing costs are optimized without compromising performance: improved provider terms and efficient routing setup.

• Payment Operations runs as a well-structured system: stable processes, no operational bottlenecks, allowing you to focus on scaling and developing the function.

Hiring process:

Recruiter interview → Technical Interview → Interview with CEO → Reference check →  Job Offer 🚀

 

Fit4Me is looking for a User Acquisition Manager who will be responsible for scaling the performance marketing direction and driving revenue growth through web funnels.

This role has a direct impact on business results: you will manage budgets, make decisions, and scale what generates profit.

Key business KPIs for this role:

• Keeping CPA within target benchmarks.
• ROAS / ROI performance across advertising campaigns.
• Scaling advertising budgets to $400,000+/month.

This role is a great fit if you:

• Want to own the performance direction and its financial results.
• Think in terms of ROI and revenue impact.
• Work autonomously and make data-driven decisions.
• Know how to scale winning funnels and campaigns.
• Have hands-on experience specifically with Google Ads.
• Want to grow toward a Lead / Head of UA role.

Impact Areas:

• Launching, managing, and scaling advertising campaigns in Google Ads.
• Managing budgets starting from $300,000 and distributing them effectively.
• Achieving and maintaining target CPA / ROAS / ROI metrics.
• Optimizing web funnels with a focus on improving conversion rates.
• Analyzing campaign performance and making data-driven decisions.
• Identifying growth opportunities and scaling profitable setups.
• Collaborating with the marketing team to improve creatives.

Tools: 

• Google Ads
• Amplitude / Tableau.

What we expect from you:

• 1+ year of experience in User Acquisition / Performance Marketing.
• Hands-on experience with Google Ads.
• Experience working with web funnels.
• Practical experience managing budgets starting from $300,000.
• Understanding of key metrics: CPM, CTR, CPC, CR, CPA, ROAS, ROI, LTV.
• A data-driven approach to campaign optimization.
• Intermediate+ level of English.

Nice to have:

• Experience in Health & Fitness or B2C products.
• Experience scaling campaigns across global markets.

Hiring process:

Interview with Recruiter → Test Task → Interview with CMO → Final Interview with HRD → Job Offer 🚀

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?