Jobs at Djinni

Langate is an award-winning provider of software development services across three primary domains: Healthcare, Business, and Education. We build digital products that solve complex business challenges and create measurable value for our clients. We take pride in our long-term partnerships with U.S.-based companies and our experience delivering scalable software solutions for the Healthcare industry.

We are looking for an experienced Technical Lead who can take ownership of the platform’s backend architecture and lead the technical execution of the engineering team. This role combines architecture, hands-on development, and team leadership. You will design complex backend solutions, decompose them into actionable tasks, support engineers during implementation, review code, and help maintain a high engineering standard across the product.

 

About the project:
 

We are building a large AI-driven platform for the Healthcare domain designed to automate Revenue Cycle Management processes, including billing, payment posting, data processing, and other operational workflows that have traditionally required significant manual effort.
The platform combines traditional workflow automation, data-processing and scraping components, and AI-powered agents capable of handling more complex business processes.

This is a long-term product where the Technical Lead will have significant autonomy and the opportunity to influence backend architecture, engineering practices, technical decisions, and the future direction of the platform.

Requirements:
 

• 6+ years of commercial software engineering experience
• Strong hands-on experience with Python backend development
• Strong commercial experience with Node.js and TypeScript
• Proven experience designing and implementing backend architecture for complex applications
• Experience building scalable, high-load, or high-throughput systems
• Strong understanding of software architecture principles, system design, scalability, reliability, and performance
• Experience designing systems that consist of multiple services, modules, or integrations
• Strong experience with relational databases
• Practical experience with cloud platforms such as Azure or AWS
• Experience leading developers, reviewing pull requests, mentoring engineers, and supporting their professional growth
• Strong problem-solving skills and a pragmatic approach to architecture
• Practical understanding of modern AI-assisted development tools and how to use them effectively throughout the software development lifecycle
• Upper-Intermediate English or higher

Nice to Have:
 

• Experience working on Healthcare products
• Experience working with Redis or similar caching and data-processing technologies
• Experience building AI-powered products, automation platforms, or agent-based systems
• Experience designing distributed systems using Python

Responsibilities:
 

• Own and continuously develop the backend architecture of the platform
• Design scalable, reliable, and maintainable technical solutions for complex product requirements
• Make architectural and technical decisions together with the Head of AI and other stakeholders
• Translate high-level product and business requirements into clear technical solutions
• Mentor developers and support their technical and professional development
• Improve system performance, reliability, maintainability, and observability
• Support the product as it moves further into production and scales across additional modules and business processes
• Promote effective use of AI and LLM-based tools within the engineering workflow

Tech Stack: Python, Node.js, TypeScript
 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule. No late meetings and overtime. 

Hiring Process: HR Interview + Technical Interview.

 

We offer:
 

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance
  
   

Why Choose Us? What Do We Offer that’s Exceptional?
 

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
    
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
    
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
    
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!

Bookimed is the #1 medical tourism platform since 2014. Our mission is to make advanced medical solutions accessible to everyone: 1,511 clinics, 58 medical coordinators, 6,356 reviews, and 24/7 support.

We are looking for an energetic Sales Manager who is ready to manage the full sales cycle, achieve KPIs, and earn based on results. Medical education is not required — strong communication skills, sales mindset, and result orientation matter most.

Responsibilities:

• Achieve monthly sales targets and financial KPIs.
• Manage the full client journey — from the first inquiry to deal closure.
• Communicate with clients via chat, phone, and email.
• Work with a CRM system: process leads and keep client profiles up to date.
• Collaborate closely with the team and Team Lead to maximize results.

We expect:

• Experience in sales is preferable, but not obligatory.
• English B2 or higher.
• Experience working with CRM systems.
• Strong communication and negotiation skills.
• Empathy and the ability to work with different client types, including emotional or challenging ones.
• Proactivity, strong result orientation, and motivation to grow financially and professionally.
• Flexibility to contact clients outside standard working hours when needed.

Nice to have:

• Other languages like Spanish, French, and German.
• Medical background.

We offer:

• Fixed salary starting from 500 USD + bonus system — uncapped income.
• Remote work with a flexible schedule.
• Work with hot leads only.
• Structured onboarding and ongoing support from a Team Lead and the team.
• Clear opportunities for professional and financial growth.

If you’re ready to sell, achieve results, and earn based on your performance, Bookimed is waiting for you!

Bookimed No. 1 Platform of Medical Tourism since 2014. Our mission is to provide access to advanced medical solutions for everyone: 1511 clinics, 58 medical coordinators, 6356 reviews, and the best service with 24/7 care and support.

We invite you to work as a Sales Representative at Bookimed.

Responsibilities:

• Processing of incoming requests from patients seeking treatment abroad.
• Communicate and interact with patients through various channels (chat/phone/email).

• Working with the CRM system: filling in patient requests to create patient profiles.

   

Mandatory skills:

• English B2 and higher.
• Previous experience in sales.
• Experience with the CRM system.
• Strong communication skills.
• Willingness to communicate with patients outside of working hours.
• Proactivity, a desire to develop both financially and professionally.

Nice to have:

• Medical education/experience/practice.
• Spanish|French B2 and higher.

Benefits:

• Fixed-rate + bonus system, so your earnings are unlimited 🚀
• Remote work with the US timezone.
• Work only with «hot» leads/patients.
• Paid annual leave and sick leave.
• Compensation package.
• Work in a friendly atmosphere within the sales team.
• Onboarding and probation period with constant support from the Manager and Team Lead.

If you are open to new things, goal-oriented, and ready to support and be responsible for our mission to help people worldwide, welcome to Bookimed!

About the product

We’re building Rendi, a mobile app for language learning. The core idea is that the lessons are connected into a single story with recurring characters: the main character, a little star named Rendi, finds herself in a world of differently shaped figures, where she has to learn their language and understand how they live. The learning experience is structured like a text-based visual novel: every grammar or vocabulary topic emerges from Rendi’s interactions with the characters. The lessons combine explanations, exercises, and practice, including AI-powered activities.

What we’re promoting

We are launching paid user acquisition for Rendi. The main channels are Meta (Instagram / Facebook) and TikTok, followed by Google and Apple Search Ads. The goal is app installs and waitlist sign-ups in European markets, primarily among expats. We discuss the creatives (UGC videos, static ads) together and produce them in-house.

What you’ll do

• Set up and manage advertising campaigns in Meta Ads and TikTok Ads (later - Google / Apple Search Ads)
• Build and test combinations of audiences, creatives, and offers
• Run campaigns for app installs, waitlist sign-ups, and leads
• Run A/B tests, scale what works, and cut what doesn’t
• Track the metrics that matter (CPI, CPA, CTR, ROAS) and keep clear reporting
• Work with the team to verify tracking (Meta Pixel / CAPI, events, attribution)

We’ll work well together if you

• Have independently launched and managed campaigns in Meta Ads and TikTok Ads (mobile apps / subscriptions are a big plus)
• Understand the funnel and unit economics: CPI / CPA / ROAS, payback, impact on LTV
• Make data-driven decisions
• Familiar with app tracking (Meta CAPI, MMPs such as AppsFlyer / Adjust are a plus)
• Understand the specifics of advertising in European / English-speaking markets

Terms

• Remote, project-based / part-time
• Work directly with the founder and the team's marketer
• Budgets and compensation - negotiable

How to apply

Send a short introduction about yourself + 2-3 case studies with numbers: what the project was, which platform, the scale of the budget, what the metrics were, and how you moved them.

We are a small international technology group with entities in the Czech Republic and the EU, a distributed team and two offices. We are looking for one reliable, hands-on person to own our day-to-day finance and payroll operations end to end.

This is not a role in a large finance department. You will be the single point of contact for accounting, payments and compensation admin, working directly with the founder and with external accounting firms in two jurisdictions. Autonomy, accuracy and discretion matter more than formal seniority.

What you will do

• Compensation administration — maintain the compensation register for employees and contractors across several countries: monthly amounts, changes, bonuses, leave and absence records, contract renewals.
• Czech bookkeeping — run day-to-day accounting for the Czech entity: collecting and coding invoices and receipts, VAT and statutory filing deadlines, liaison with the tax advisor, month- and year-end preparation.
• Coordination with foreign accountants — act as the interface to our external accounting provider in another EU country: send documentation on schedule, answer their queries, check what they deliver, keep both sets of books consistent.
• Payment preparation — enter payment batches (payroll and contractor payments) in online banking for two entities, prepare them for the director's approval, track execution and reconcile.
• Recurring payments — office rent and utilities, vendor and service invoices, car leases, subscriptions: check, schedule, pay, file.
• Documentation and order — keep contracts, invoices and payment records organised and audit-ready; propose and implement simple improvements to the process.

What we are looking for

• 3+ years in accounting, payroll or finance administration, ideally in a small company or an accounting firm serving small clients.
• Working knowledge of Czech accounting and payroll rules (VAT, payroll levies, filing deadlines). You do not need to be a certified tax advisor — we have one — but you must know what has to happen and when.
• Comfortable with cross-border work: several entities, several currencies, contractors in different countries.
• Confident with online banking, spreadsheets and cloud accounting tools; able to learn new systems quickly.
• Czech, Ukrainian and English at a level that lets you speak with a Czech accountant, a Ukrainian contractor and an English-speaking manager on the same day.
• Precise, self-organised, and trustworthy with sensitive payroll and banking data.

Nice to have

• Experience with international contractor (B2B) arrangements.
• Familiarity with Estonian, Polish or other EU jurisdictions.
• Experience in tech, IT services or another fast-moving small business.

What we offer

• One role with a full picture of the group's finances, not a narrow slice of a process.
• Direct work with the founder and a short decision path.
• Flexible hours and a hybrid arrangement after onboarding.
• A modern office in Prague, and a small, calm, non-bureaucratic team.
• Employment contract or long-term B2B (IČO) — to be agreed.

Important: this role is based in Prague. You need to be in Prague or ready to relocate there.

Position Overview:  

As a .NET Engineer you will drive the technical modernization of a large-scale system from .NET Framework 4.8 to .NET 10. Your work will span the full backend stack — replacing Windows-only dependencies, refactoring legacy patterns, migrating data access to EF Core, and ensuring every service is portable, containerizable, and ready for AWS cloud deployment. You will collaborate closely with DevOps and database engineers as part of a cross-functional Agile team delivering a phased, production-safe migration.

Responsibilities:

• Migrate a .NET Framework 4.8 application to .NET 10.
• Migrate a large database-first Entity Framework 6 model to EF Core 8 across multiple bounded contexts, one domain at a time.
• Identify and replace Windows-only libraries and assembly references that prevent building and running on Linux.
• Establish unit test coverage measurement and enforce quality gates as part of the migration pipeline.
• Collaborate with the DevOps engineer on Dockerfile authoring, environment configuration, and secrets injection.
• Participate in Agile/SCRUM processes, conduct code reviews, and document migration decisions.

Must-Have Qualifications:

• 5+ years of C# and .NET backend development with strong knowledge of ASP.NET and ASP.NET Core.
• Proven, hands-on experience migrating .NET Framework applications to .NET Core / .NET 8, 10 in production.
• Solid experience with Entity Framework Core.
• Solid knowledge of DDD, CQRS, and repository patterns in layered .NET architectures.
• Familiarity with Docker multi-stage builds and Linux container fundamentals for .NET applications.
• Proficient with xUnit and Moq for unit testing; comfortable with container-wired test setups.
• Experience with AWS ECS / Fargate and ECR for deploying containerized .NET applications.
• Familiarity with MassTransit and RabbitMQ or Amazon MQ for event-driven messaging.
• Experience with Hangfire or similar background job processing frameworks.
• Proficient in Git and familiar with Agile/SCRUM team processes.

Nice-to-Have Skills:

• Experience building CI/CD pipelines for .NET projects.
• Familiarity with micro-frontend architecture and Angular-based single-page applications.
• Experience with automated code coverage tooling and enforcing coverage thresholds in CI.
• Experience with performance optimization and scalable enterprise backend systems.

On behalf of our client, we are looking for a Senior Infrastructure Engineer (GPU Platform)

Requirements:

- Production experience with multi-node GPU training infrastructure

- Strong Linux, containers, CUDA, and NVIDIA GPU stack knowledge

- Hands-on experience with NCCL and InfiniBand or RoCE/RDMA troubleshooting

- Deep experience with Kubernetes or Slurm

- Experience with infrastructure automation and observability

- Experience diagnosing issues across training workloads, networking, storage, and GPU hosts

- Strong incident leadership and provider-facing communication skills

- English – Upper-Intermediate or higher

Would be a plus:

- Experience in an AI lab, HPC environment, or specialist GPU cloud

- PyTorch, Megatron, DeepSpeed, or other distributed-training frameworks

- Experience with parallel storage and checkpoint optimization

- Experience working with multi-provider GPU platforms

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

Hi, we are a fast-moving product team launching a next-gen AI Harness product (business, marketing, education). We have already stabilized unit economics at $100k/mo. Now, we are ready to scale to $1M+/mo.

A $100k foundation is just a starting signal. We aren't looking for a passive optimizer to maintain a running machine. We need a builder who can pressure-test what exists, tear it down, and rebuild the engine from scratch if the current setup breaks at scale.

The Reality Check:
You report directly to the CEO. Flat structure, zero bureaucracy, and a budget that scales as fast as you can prove ROAS. It's not a dashboard-watching role. You personally run the global Google Ads engine from initial validation to deep optimization. You won't have a 50-person engineering team or a ready-made playbook.

If you want total freedom to scale an acquisition engine from $100k to $1M+ a month - this is your playground. If you need a fully stable corporate environment to feel comfortable, it's not your perfect role.

Your Mission

• Own the Engine: audit, validate, and rebuild the Google Ads strategy (search-first, global markets) from scratch.
• Aggressive Scaling: push the current $100k/mo foundation to a profitable $1M+/mo, tearing down any setups that break.
• CEO Collaboration: work directly with the CEO on budget forecasting, growth planning, and P&L strategy.
• Data-Driven Growth: deep-dive into funnel data to optimize the entire user journey from impression to conversion.

What Makes You the Perfect Fit

• Proven Scalable Track Record: a real case of building a Google Ads channel across global markets from a blank account to significant profitable spend (up to $1M and more).
• Absolute Hands-on Mastery: direct practitioner who knows search inside out and knows how to hit CPA/ROAS targets.
• Product Mindset: fluency in SaaS and mobile metrics (LTV, CAC, retention, churn, payback period).
• Technical Independence: expert setup of Google Ads, GTM, and tracking architectures (GA4, AppsFlyer, or Adjust) from scratch.
• High Agency: thrives in ambiguity, acts without waiting for instructions, and pivots fast based on hard data.
• Language: Upper-Intermediate (B2+) English or higher.

What's in It for You

• Total Freedom: zero micromanagement with absolute control over strategy, execution, and budgets.
• Uncapped Budgets: access to unlimited marketing budget as fast as you can prove profitable ROAS.
• Zero Bureaucracy: test and launch new ideas in hours, not weeks.
• AI Domain: hyper-growth product in the world's fastest-growing tech sector.

Perks & Benefits

• Remote-First & Coworking Coverage: work from anywhere globally, with your coworking space membership covered.
• Time Off to Recharge: 20 working days of fully paid vacation per year, plus paid sick leave.
• Learning & Growth: compensation for professional courses, conferences, specialized workshops, and intensive English training.
• Healthcare: comprehensive medical insurance, and access to corporate doctor.

Hey there! 👋

Meet Smartist, the #1 art visualization app on the market. With unlimited customizations, photorealistic interiors, and easy-to-use smart tools, Smartist allows users to create art marketable art mockups in minutes.

We’re on the lookout for a talented and experienced Product Designer to join our team and help us develop our product, ensuring intuitive UX combined with impeccable UI. The ideal candidate will have a strong understanding of product design principles and a proven track record of delivering top-quality work.

🤹 What you’ll do:

- Work closely with the product team and the founder to gather requirements and design products

- Create user-centered designs that are both functional and visually appealing

- Conduct user research and testing to ensure that designs meet (and exceed!) the needs of users

- Iterate on designs based on feedback from users and stakeholders

- Stay up-to-date on the latest trends in product design

🏅 What you’ll need:

- 5+ years of experience in product design, with a focus on mobile and desktop apps

- Strong portfolio of work demonstrating a deep understanding of product design principles

- Excellent skills in design tools such as Figma, and Adobe Creative Suite

- Experience with user research and testing

- Excellent communication and collaboration skills

- Ability to work independently and as part of a team

- Mature approach and startup mindset

- Ability to work in a fast-paced and agile development environment

🙌 What you’ll get:

- Competitive compensation based on your experience and skillset

- Opportunity to work on the top app in the art industry

- Team of top talents to collaborate with

- Chance to make a real impact on the company and its users

Sounds appealing? Apply today and share the link to your portfolio to get a chance to join a team that’s making waves in the art industry! 🎨

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical reliability of our Engagement-CRM platform for B2B operators. You’ll help us maintain high service quality by performing initial request reviews, diagnosing technical issues using logs and admin panels, and guiding clients on correct system configurations using ready-made runbooks.
 

What you’ll drive:

B2B Core Operations & Engagement-CRM Handling

• Process incoming tickets: Receive and review requests from operators' teams regarding incorrect behavior or issues in the Engagement-CRM system.
• Verify system data: Check user data, activity statuses, campaign parameters, and system details in the platform's internal admin panel.
• Advise support lines: Guide related support teams and operators on standard configuration settings within Engagement-CRM.

Initial Troubleshooting & Escalation

• Isolate incidents: Search logging systems (Kibana/OpenSearch) using ready patterns (such as user ID or activity ID) to find root causes.
• Inspect frontend & delivery: Use Browser DevTools (Network and Console tabs) to identify user-side errors and verify notification delivery statuses across internal and external panels.
• Prepare complete escalations: Collect essential technical details (identifiers, logs, screenshots, error codes) and transfer verified software defects to Middle-level engineers.

SLA & Quality Focus

• Meet B2B SLAs: Ensure full compliance with internal and external response and resolution time targets for all assigned tickets.
• Maintain ticket accuracy: Verify data and fill out all mandatory fields before moving tasks to the next support tier.
• Explain technical errors: Translate complex system errors into simple, understandable language when communicating answers to clients.

Knowledge Base Contribution

• Update runbooks: Keep simple, step-by-step diagnostic instructions and runbooks up to date for the L1 support team.
   

What makes you a GR8 fit:

Must-have

• B2B support experience: 2+ years in technical support, customer service (B2B), or operating product platforms using ticketing tools like Jira, Jira Service Management, or ServiceNow.
• Must have proven experience in the iGaming industry (mandatory).
• Log searching basics: Practical skills in searching logs (Kibana/OpenSearch) using basic identifiers (user ID, activity ID).
• Web & API understanding: Basic knowledge of REST API principles (requests/responses, standard 4xx/5xx HTTP error codes).
• DevTools & channel knowledge: Experience using Browser DevTools (Network and Console tabs) and a basic understanding of notification delivery gateways (push, SMS, email).
• Support lifecycle awareness: Understanding of multi-tier support workflows, incident triage, and SLA deadlines.
• Attention to detail: Strong focus on identifying data mismatches in numbers, currencies, and system logs under tight deadlines.
• Languages: Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.

Nice-to-have

• Practical experience working in a runbook-driven environment with clear checklists.
• Foundational awareness of how bugs are logged and tracked within the Software Development Lifecycle (SDLC).
• Experience writing simple, step-by-step technical guides or runbooks for junior support tiers.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Looking for a Django/DRF Developer to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

You'll be a great fit if you have:

- 3+ years of experience with Django and it's components;

- Experience with RESTful APIs, DRF and related libraries;

- Experience with Celery and async task management;

- Experience with SQL and query optimisation;

- Experience of writing tests;

- Able to work independently and excellent in communicating challenges and issues;
 

Would be a plus:

- Experience with AWS services (EC2, API Gateways, Lambda, SQS);

- Experience with NoSQL databases (Redis, Elasticsearch, etc.);

- Experience of end-to-end implementation for new functionality;

- Experience with payment systems integrations (Stripe, Shopify, Recurly, Paypal, Braintree, etc.);

- Experience with chargeback management tools (Ethoca, RDR, CDRN, etc.);

- Understanding how to handle high load on projects;
 

What you'll do:

- Design, develop and maintain payment gateway and other integrations;

- Design and develop new features and maintain existing functionality.

- Design and develop web applications using Python/Django/Celery.

- Design, develop and maintain RESTful APIs using Django Rest Framework (DRF).

- Write clean and well-structured code that is easy to read and maintain;

- Write and maintain technical documentation.

- Write and maintain unit tests to ensure code quality.

- Optimize and maintain the security, performance, and usability of the applications.

- Collaborate with the PM/Frontend/DevOps/QA and others team members.

We ensure your growth with:

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Comfortable, spacious and well-equipped office in the city center;

- Team building activities, corporate events.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a Planning & Resource Management Assistant / Specialist to join our Customer Success team. In this role, you will be responsible for shift planning, resource allocation, real-time monitoring, and operational reporting. You’ll work closely with Team Leads and other stakeholders to ensure optimal team coverage and efficient resource utilization.
 

HOW YOU WILL MAKE AN IMPACT

• Create, adjust, and publish shift schedules for projects
• Optimize employee allocation based on competencies, workload, and business requirements
• Process requests for shift changes, vacations, sick leaves, and replacements
• Conduct real-time monitoring of agent activity (queues, adherence, workload in Livechat / helpdesk, etc.)
• Monitor actual attendance and workload against planned indicators
• Maintain up-to-date data in resource planning systems (Livechat / helpdesk / Excel / specialized software)
• Prepare analytical reports and dashboards for management
• Collect, process, and analyze operational metrics
• Support process optimization and automation initiatives
• Collaborate with team leads on shift coverage and staffing needs
• Participate in the development and improvement of planning and resource allocation processes
• Provide administrative and coordination support to the team
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Higher or secondary specialized education. Previous experience in a similar role (planning, reporting, real-time monitoring) is preferred
• Strong proficiency in Excel / Google Sheets (pivot tables, formulas; Power Query / Power Pivot / Google Apps Script is a plus)
• Analytical mindset and ability to work with large volumes of data
• High attention to detail, pedantry, and perseverance
• Ability to effectively handle monotonous and cyclical tasks while maintaining concentration and attention to detail over long periods of time
• Strong communication skills and ability to interact with employees at different levels
• Ability to work in an environment of changing priorities, strict deadlines, and dynamic company growth
• English language skills sufficient for reading work documentation and written communication (B1 minimum)
   

Nice-to-have requirements

• 1+ year of experience in resource planning, shift scheduling, or workload forecasting
• Understanding of operational efficiency principles, key metrics (KPIs), and professional terminology
• Experience in preparing regular management reports
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.