Casino Operations Manager

We’re looking for a Casino Operations Manager to own the operational management of a business direction and Brand × GEO portfolio — from platform selection and partnership kickoff through to launch, stabilisation, and scaling.
 

This is a hands-on role in an actively growing direction. You won’t just coordinate launches — you’ll be the operational owner of your area: synchronising all involved functions, controlling readiness and performance, managing critical dependencies, and keeping the business moving toward agreed targets.
You’ll report directly to the Head of Operations and may manage Project Managers within your direction.
 

⚙️ What you’ll be doing
Direction & Brand × GEO ownership

• Own the operational scope of your assigned business direction, brands, and GEOs
• Engage early: platform and partner selection, agreement initiation, and launch plan formation
• Build the operational roadmap and set priorities across Brand × GEO
• Define project readiness for each stage: Pre-Launch → Soft Launch → Full Launch → Stabilisation → Scale
• Drive business priorities and ensure timely decision-making

Launch & scaling

• Build and control the end-to-end launch plan for new brands and locales
• Coordinate Go-Live preparation and control fulfilment of launch criteria
• Run Soft Launch: monitor product stability, key services, operational processes, and team readiness
• Coordinate Full Launch and transition to stable operations
• Post-launch: oversee stabilisation and ongoing scaling of Brand × GEO
• Coordinate new GEO rollouts, platform integrations, and onboarding of new partners and key services

Cross-functional management

• Coordinate work across Product, Payments, Fraud, Retention/CRM, Support, VIP, Analytics, Acquisition, Affiliate, Legal, Finance, Development, QA, Design, and beyond
• Keep functional teams aligned around shared direction priorities
• Control cross-team dependencies, timelines, and critical path
• Push decision-making and accountability across teams
• Identify blockers and drive resolution or timely escalation

Performance & operations

• Track overall Brand × GEO performance together with functional owners
• Monitor key business and operational KPIs across the direction
• Identify areas where performance requires additional intervention or reprioritisation
• Initiate and coordinate operational improvements across teams
• Control readiness of Support, VIP, Retention, Payments, Fraud, and other operational functions for launch and scaling
• Coordinate resolution of critical operational incidents affecting the product or business metrics

Project & portfolio management

• Manage roadmap, timelines, statuses, risks, and key milestones across your portfolio
• Prioritise tasks and projects within your direction
• Monitor team capacity and signal resource needs proactively
• Manage Project Managers within your direction and define the scope of their projects
• At current stage — independently manage a portion of Brand × GEO hands-on without a dedicated PM
• Run regular status, operational, and launch meetings with structured follow-up on decisions

Risk, budget & reporting

• Identify, assess, and manage operational and project risks
• Escalate to Head of Operations issues that cannot be resolved at direction level
• Control the operational budget within the agreed scope
• Coordinate with Finance and Legal on contracts, payments, partner relationships, and operational costs
• Prepare regular reporting for Head of Operations / CEO covering:
  • Brand × GEO status
  • Launch and scaling progress
  • Performance
  • Key risks and blockers
  • Decisions requiring management input

🎯 What we’re looking for

• 3+ years of experience in Operations, Project, Program, or Product Operations roles
• Mandatory background in iGaming / online casino / betting
• Hands-on experience launching new casino projects, brands, or GEOs
• Strong understanding of casino operations and how core functions interact: Product, Payments, Fraud, CRM/Retention, VIP, Support, Acquisition/Affiliate, Analytics
• Experience managing multiple parallel projects or Brand × GEO simultaneously
• Confident working with roadmaps, timelines, launch plans, dependencies, risks, and priorities
• Proficiency in Jira and other project / operations management tools
• Ability to operate at a business-priority level while going hands-on into operational detail when needed
• Strong cross-functional coordination and stakeholder management skills
• Comfortable working in high-velocity environments with shifting priorities and ambiguity
• English Upper-Intermediate or higher

⭐ Nice to have

• Experience managing multiple casino brands / GEOs simultaneously
• Experience launching Tier-1 or LATAM GEOs
• Background with White Label / turnkey casino platforms
• Experience integrating acquired teams or business directions
• Experience managing Project Managers

✨ What we offer

• Full ownership of a business direction — brands, GEOs, and the roadmap to scale them
• Direct influence on operational strategy across an international iGaming product
• High-autonomy environment with minimal bureaucracy and fast decision cycles
• Cross-functional exposure across every core function of the business
• Room to build and grow a team of Project Managers within your direction
• Paid vacation, medical insurance, and corporate gifts

Full Remote · iGaming · Casino Operations · Brand × GEO · Launch · Scaling