Jobs at Djinni

About Us

At True Path Leads, we're building the next generation of performance marketing infrastructure. Our proprietary lead management platform operates at scale, processing millions of pings and leads in real time. We are expanding rapidly and looking for a highly capable Senior Backend Engineer to help design, build, and scale our core lead processing engine and supporting services.

Tech Stack

Python 3 (FastAPI) · SQL (MySQL, ClickHouse) · Kafka · AWS (EKS)

What You'll Do

• Design, build, and scale a high-load, mission-critical lead processing system in Python.
• Own architecture and implementation of backend services and APIs following Clean Architecture and SOLID principles.
• Develop real-time data pipelines using Kafka and high-performance databases (PerconaDB, ClickHouse).
• Optimize system performance, latency, and throughput under heavy load.
• Collaborate with product, engineering, and leadership to define and deliver features.
• Deploy, operate, and monitor services in AWS (EKS) using modern DevOps practices.
• Contribute to system reliability, observability, and fault tolerance.

What We're Looking For

• 10+ years of backend development experience (Python preferred).
• Proven experience building and scaling high-load / distributed systems.
• Strong SQL expertise (MySQL, ClickHouse) — query optimization, indexing, data modeling.
• Solid understanding of Kafka and event-driven architectures.
• Experience designing and maintaining REST APIs and asynchronous systems.
• Deep understanding of concurrency, networking, and performance bottlenecks.
• Hands-on experience with AWS (EKS, S3, Lambda, networking, etc.).
• Experience with observability: metrics, logging, tracing (Prometheus, VictoriaMetrics, etc.).
• Ability to take ownership and drive technical decisions.

Nice to Have

• Experience in performance marketing, lead generation, or affiliate platforms.
• Experience with real-time bidding systems or ad-tech.
• Familiarity with Kubernetes internals and production-grade deployments.

What You'll Get

• Fully remote position with flexible working hours.
• High ownership and direct impact on architecture and product direction.
• Work on systems operating at significant scale.
• Fast-paced startup environment with experienced leadership.
• Competitive compensation based on experience and skill set.
• Clear growth path toward Team Lead or Software Architect roles.

We are looking for a Senior Java Developer to join our client’s team on an outstaff basis. The project focuses on the support and further development of an existing message processing platform.

The system is built using a microservices architecture and handles high-load data flows, requiring scalability, reliability, and continuous performance improvements.

Responsibilities

• Design, develop, and maintain scalable backend services using Scala and Java
• Build and support RESTful APIs and microservices
• Design and optimize PostgreSQL databases (schemas, queries, migrations)
• Work with AWS cloud services to ensure scalable and reliable solutions
• Develop and maintain CI/CD pipelines (Jenkins, GitHub Actions)
• Ensure code quality through TDD, testing, and code reviews
• Contribute to system architecture and technical decision-making
• Collaborate with cross-functional teams in a distributed environment
• Support and improve system performance and stability
• Work on EDI / B2B integrations where applicable

Key Requirements

• Strong experience with Scala (Akka, SBT, Play/Lift)
• Experience with Java 21+ and Spring
• Solid knowledge of PostgreSQL (schema design, query optimization, migrations)
• Hands-on experience with AWS (ECS, S3, RDS, CloudWatch, Lambda)
• Strong experience in REST APIs and microservices architecture
• Experience with CI/CD pipelines (Jenkins, GitHub Actions)
• Strong understanding of TDD (unit & integration testing)
• Experience with EDI / B2B integrations is a plus
  
  Engineering Practices
• Experience working in Agile/Scrum teams (2-week sprint cadence)
• Strong communication skills for async collaboration (e.g., Slack)
• Experience working in distributed teams across time zones
• Proficiency with GitHub workflows (branching, PRs, code reviews)

• Familiarity with cloud-native deployment patterns

   

  AI-Assisted Development

• Hands-on experience with Claude AI or GitHub Copilot
• Ability to use AI tools for backend/frontend development and testing
• Experience integrating AI-assisted workflows into development processes
• Understanding of prompt engineering for code generation and review

Values Value is a recruiting company with expertise in game development and subscription-based mobile products. We are currently looking for an experienced Marketing Analytics Lead for a fast-growing, self-sustaining company building and scaling a portfolio of subscription-based mobile products. They are the creators of one of the largest microlearning app, which reached market leadership in ~1,5 year. The company grows fast, makes decisions based on numbers, and is building a “next-level” organization where automation and platformization remove routine work and leave teams focused on high-impact problems.

As the new Marketing Analytics Lead, you will build and lead a centralized marketing analytics function and become a strategic partner to Marketing, User Acquisition, Monetization, and Leadership, driving growth and ROI through measurement, experimentation, insights, and strong data foundations.

For which tasks (responsibilities)?

Strategy & Function Building

• Define the vision and roadmap of marketing analytics aligned with growth and monetization goals.
• Establish best practices for analysis, experimentation, and reporting.

Team Leadership

• Lead, mentor, and develop a team of analysts (2–3+), set standards and workflows, manage priorities in a multi-stakeholder environment.

Measurement, KPIs & Attribution

• Build and continuously improve measurement frameworks, KPI systems, and attribution approaches across UA → monetization funnels.
• Ensure consistent definitions and correct interpretation of results across teams.

Performance Analytics at Scale

• Analyze multi-channel campaign performance and provide clear insights on efficiency, incrementality, and ROI across networks (Google, Meta, TikTok, ASA, etc.).

BI & Executive Reporting

• Design and develop dashboards and executive-level reporting for marketing and monetization.
• Drive stakeholder adoption of insights through clear narratives and data storytelling.

Data Quality & Consistency

• Own data-quality “sanity checks”: validation, consistency, governance across multiple data sources.
• Partner with Data Platform/Engineering understanding the data model and ensure it supports marketing analytics needs.

Experimentation & Impact

• Lead A/B testing and experimentation strategy (acquisition flows, pricing, funnels), ensuring statistical rigor and actionable outcomes.
• Run segmentation and cohort analysis to improve targeting, personalization, and LTV.

Advanced Analytics & Forecasting

• Apply statistical methods for trend detection, forecasting, and strategic planning support.

   

What kind of professional are we looking for?

• 5+ years in analytics with a strong focus on marketing + product monetization for subscription apps.
• Experience leading analytics in a multi-product / multi-app environment.
• Hands-on UA analytics across networks: Google Ads, TikTok, Meta, Apple Search Ads (and similar).
• Deep understanding of UA, attribution, and monetization (subscriptions, IAP, Web2App/Web2Web).
• Strong understanding of creative production flows and the ad lifecycle tied to UA performance.
• Strong experimentation / A/B testing background (design → execution → analysis → business impact).
• Advanced skills in BI/data visualization (Tableau / Superset / Power BI / Looker or similar).
• Experience with product & marketing analytics platforms (Google Analytics, Amplitude or similar).

• Strong cohort/funnel/segmentation and LTV modeling skills.

  Nice to have

  • Cloud analytics stack: AWS (Athena, S3); GCP is a plus.
  • RDBMS knowledge: schema design, indexing, transactional/payment data.
  • Predictive modeling and forecasting.
     

Why do we enjoy working here?

• Market-leading product: one of the largest microlearning apps, achieved leadership fast.
• Self-sustaining company with strong revenue from current products (no “money burning”).
• CEO with proven track record building a similar business at $300M+ ARR scale.
• “Next-level” organization: automation + platformization removes routine work.
• Culture: x1000 mindset, speed & efficiency, decisions by numbers, ownership, experiments.
• High-impact leadership role: influence growth strategy, drive analytics standards, lead a team.
• Work format: remote or office-based (office in Cyprus / co-working in Poland).
• Flexible schedule, equipment provided, paid vacation/sick leave, health insurance in Cyprus, bonus system.

We are hiring a Customer Support Agent to provide high-quality client service for online products.
 

Role Overview:

We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
 

Key Responsibilities:

• Act as the main point of contact for customers actively using the product;
• Respond to customer inquiries in a timely and professional manner;
• Provide customer support via email and chat;
• Gain a good understanding of the product to effectively answer customer questions;
• Communicate with other team members to find solutions when needed;
• Escalate inquiries to the relevant departments when required.

(Full training will be provided.)
 

Ideal profile for the position:

• Fluent Polish speaker;
• Good communication skills and customer-oriented mindset;
• Active listening skills, patience, and attention to detail;
• Ability to manage time effectively in a shift-based environment;
• Affinity with technology;
• Previous Customer Support experience is required;
• Previous iGaming experience is a plus;
• English level: B2 for internal communication.
   

Work Model & Schedule:

• Fully remote role;
• Shift-based position;
• Day shifts only (no night shifts);
• Working days: 4 days on / 2 days off;
• Shifts may include weekends.
   

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.
   

Interview process:

1. HR Interview with a recruiter;
2. Final interview with the team;
3. Final decision.
    

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

We are looking for a Middle Java/Scala Developer to join our client’s team on an outstaff basis. The project focuses on the support and further development of an existing message processing platform.

The system is built using a microservices architecture and handles high-load data flows, requiring scalability, reliability, and continuous performance improvements.

Responsibilities

• Develop and maintain backend services using Scala or Java (21+)
• Design, build, and support REST APIs (client and server side)
• Work with databases (PostgreSQL or DynamoDB), including basic schema design and queries
• Collaborate with cross-functional teams in an async environment
• Participate in Agile/Scrum ceremonies (2-week sprints)
• Write clean, maintainable code and follow unit testing and TDD practices
• Contribute to microservices-based architecture and system improvements
• Work with AWS cloud services (ECS, S3, RDS, CloudWatch)
• Use GitHub workflows (branching, pull requests, code reviews)
• Leverage AI tools (Claude, GitHub Copilot) to improve development efficiency, testing, and code quality

Requirements

• Experience with Scala or Java (21+) in production environments
• Working knowledge of PostgreSQL or DynamoDB
• Experience with AWS core services (ECS, S3, RDS, CloudWatch)
• Experience in REST API development
• Understanding of microservices architecture fundamentals
• Experience with unit testing and TDD practices
• Familiarity with Git, IntelliJ/VS Code, SBT
• Strong communication skills for effective async collaboration

Engineering Practices

• Experience working in Agile/Scrum teams (2-week sprint cadence)
• Strong communication skills for async collaboration (e.g., Slack)
• Experience working in distributed teams across time zones
• Proficiency with GitHub workflows (branching, PRs, code reviews)
• Familiarity with cloud-native deployment patterns

AI-Assisted Development

• Hands-on experience with Claude AI or GitHub Copilot
• Ability to use AI tools for backend/frontend development and testing
• Experience integrating AI-assisted workflows into development processes
• Understanding of prompt engineering for code generation and review

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a Business Development Executive to join one of our clients' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
 

Responsibilities:

• Create robust, scalable and reliable technical solutions according to business needs
• Drive the technical research, design architecture and implementation of backend services or new features
• Conduct cross-team collaboration to deliver cohesive and optimal solutions
• Actively participate in code review and architectural discussions. Help to raise the overall technical level of backend services
• Write clean, effective, and maintainable code based on company standards
• Take ownership of backend services lifecycle, including delivery, monitoring and maintaining backend services in the production environment
• Mentor and guide other engineers. Advocating for best practices and high standards Solid software system design skills to contribute to overall architecture
• In-depth experience with event systems and deployment environments, and the ability to maintain services in production

Job requirements

• Strong knowledge of Go and Python ecosystems, including frameworks for streaming, batch, and async data processing
• Strong SQL knowledges, including designing schemas, scaling strategies (replication, partitioning, sharding) and query optimisation for high-load environment
• Experience working with Docker, understanding CI/CD pipelines. Knows how work k8s (or analogs) and cloud infrastructure (like AWS)
• Experience with synchronous and asynchronous inter-service communication patterns, with a focus on reliability in high load environment
• Knows main microservice architecture patterns. Deep understanding of how to build efficient interactions between client and server applications, knows limitations
• Proven ability to design and implement a full observability strategy, including metrics, logging, dashboards, and tracing

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

We are looking for a Community Outreach Specialist to help build brand presence and credibility through thoughtful participation in Reddit and other relevant tech communities.

Responsibilities

• Participate in relevant Reddit communities and tech forums
• Write helpful, context-aware comments related to software development, agencies, AI, and startups
• Mention company only when relevant and appropriate
• Follow subreddit rules and platform best practices
• Track mentions and basic engagement
• Coordinate with the team on positioning and messaging

Requirements

• Previous experience working with Reddit or online communities
• Strong written English
• Understanding of software development, IT services, or tech products
• Ability to write natural, human comments (no templates or spam)
• Patience and attention to detail

What We Offer:

• Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agencyy

Location: Warsaw office / Remote
Format: Full-time
Type of contract: B2B
Seniority: Senior

We are looking for a Senior Operations Manager to work directly with the Head of Project and take ownership of execution across our most important revenue-driving initiatives. This is a hands-on, high-output role focused on driving valuable projects forward, building the systems that keep everything moving, and making sure nothing falls behind.

This is not a coordination or support seat. It is a core operations role for someone who is fast, structured, and obsessed with execution quality. The two things we measure above everything else are speed and quality. If you thrive on getting things done at a high standard without being chased, this role was built for you. We are a fast-growing operation and this position is critical to how quickly we can scale. The right person will directly accelerate our execution speed, eliminate bottlenecks, and bring operational clarity to every project they touch.
 

Key Responsibilities:

• Drive high-priority projects from brief to completion with clear timelines and deliverables
• Track all active projects, identify blockers early, and ensure consistent progress
• Manage timelines, dependencies, and priorities across marketing, operations, and tech
• Build and implement SOPs for recurring processes to ensure consistent execution
• Develop scalable operational frameworks and improve inefficient workflows
• Identify bottlenecks and resolve them through structured systems, not workarounds
• Own Notion as the central operational hub: structure, maintain, and keep it up to date
• Maintain dashboards, trackers, and documentation to reflect real-time operations
• Translate strategic priorities into clear execution plans with owners and deadlines
• Coordinate across teams to ensure alignment and proper follow-through
• Support growth, monetization, and automation initiatives through execution and research
• Prepare concise, actionable insights to support decision-making
• Document processes, workflows, and recurring tasks clearly
• Build and maintain a scalable knowledge base for team efficiency and onboarding
   

Requirements:

• 4+ years in operations, business development or a similar execution-focused role
• Excellent English С1, written and verbal
• Proven experience building and rolling out SOPs across a team, not just writing them for yourself
• Аbility to manage multiple high-priority projects simultaneously without dropping quality
• Strong understanding of how marketing and growth operations work
• Fast, structured and precise. You do not need things repeated and you do not make the same mistake twice
• Ownership mentality over processes and projects, not people
   

Nice to have:

• Experience with workflow automation tools such as Make, Zapier, or similar
• Experience with Notion
• Background in media, newsletters, affiliate, or performance marketing
• Familiarity with tools like ClickUp, Sheets, or Airtable alongside Notion
   

What it means to be part of our Team:

• Multinational and intercultural experience
• Corporate library
• A world-class team to work with
• Growth opportunities
• Cutting-edge frameworks and technologies
• Competitive salary
• Plenty of engaging team-building and social events
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves;
•  Cozy office in Warsaw, Kyiv available for you whenever you need it
•  Coffee, tea, Red Bull, sweets, fruits, and more snacks

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 3+ years of experience in Technical Support, preferably in iGaming or similar domains;
• Basic understanding of APIs, integrations, and client-server architecture;
• Experience working with logs, monitoring tools, and troubleshooting issues;
• Familiarity with SQL for basic queries and data checks;
• Strong communication skills and ability to work with external partners;
• Ability to prioritize and manage multiple tasks in a fast-paced environment;
• Attention to detail and problem-solving mindset;

• English: B2 or higher.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

   

RESPONSIBILITIES

• Provide technical support to partners and clients (B2B);
• Investigate and resolve technical issues related to integrations and product performance;
• Analyze logs, identify root causes, and escalate issues when needed;
• Collaborate with development and QA teams to resolve incidents;
• Monitor system performance and report anomalies;
• Assist partners during integration and onboarding processes;
• Maintain clear documentation of issues and solutions;

• Ensure timely communication and follow-up on all support requests.

   

CANDIDATE JOURNEY
Interview with Recruiter — Interview with Manager — Interview C-level

About the Role
The Abbi Agency is looking for a talented Web Designer to join our team on a part-time contract basis. You'll work across a diverse client portfolio — destination marketing organizations, hospitality brands, financial services, and more — designing and building polished, high-performing websites that move the needle.
This is a hands-on role for someone who's equally comfortable in Figma and a CMS, and who takes pride in delivering work that's both beautiful and functional.

What You'll Do

Design and build full websites in WordPress and/or Webflow from concept through launch
Translate brand guidelines and creative briefs into compelling web experiences
Collaborate with our digital team on UX, layout, and content structure
Produce motion and micro-animation elements to elevate key pages and interactions
Maintain design consistency across multiple client brands simultaneously
Participate in design reviews and iterate based on feedback

What We're Looking For

Strong portfolio demonstrating full-site web design work (WordPress and/or Webflow required)
Expert-level Figma skills — from wireframes to production-ready design files
Hands-on CMS experience: theme customization, page builders (Elementor, ACF, Oxygen, etc.), and/or Webflow Designer
Experience with motion design and animation (CSS, Lottie, Webflow interactions, or similar)
Sharp eye for typography, layout, and visual hierarchy
Ability to manage multiple projects and meet deadlines in an agency environment
Strong written and verbal communication in English

Nice to Have

Experience working with destination marketing or tourism brands
Familiarity with basic front-end development (HTML/CSS)
Knowledge of accessibility standards (WCAG)
Experience working within brand systems for multiple clients

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Role:
This role is focused on supporting a seasoned CEO in day-to-day operations, communication flow, stakeholder interactions, and business coordination. You will become a key partner in planning, organizing priorities, preparing meetings, and maintaining high-level communication with partners and clients.

Requirements:

• 4+ years of experience supporting CEO / Founder / other C-level executives
• B2+ level of English 
• Strong organizational, planning, and prioritization skills
• Experience in business communication with partners, clients, and senior stakeholders
• Hands-on experience with CRM systems and task / follow-up management

Responsibilities:

• Manage the CEO’s calendar, planning, and meeting schedule
• Coordinate internal and external meetings
• Track tasks, follow-ups, and priorities
• Participate in meetings with partners and clients
• Support business communication and correspondence
• Maintain CRM data and operational documentation

What makes this role exciting:

• Work directly with a seasoned CEO with 30 years of successful leadership experience
• Long-term cooperation with possible role growth in the future
• Strong network of partners and clients
• Occasional business trips with top-tier market players

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

Key Requirements for the Candidate:

• At least 1 years of total experience in the SEO field.
• Current hands-on experience in the iGaming industry is a plus (at your most recent position).

Strong experience in the following is essential:
• Developing work plans and task assignments for SEO specialists
• Monitoring task execution
• Working with budgets and planning SEO expenditures

We are particularly interested in candidates with practical experience launching the following types of projects:
• Monobrands
• Doorways
• PBNs (Private Blog Networks)

A big plus will be experience working with iGaming products, especially if the candidate was involved in promoting monobrands or doorways.

Key Responsibilities:

• Analyzing and developing strategies for projects of various scales and geographic focuses.
• Regular launch and promotion of websites from scratch, targeting different GEOs and languages, including both branded and non-branded traffic.
• Collaboration with other departments, including developers, designers, content teams, link builders, and the PBN department.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We are currently looking for an Account Executive who will help scale our sales and attract new clients in international markets.

What is important for us

• 3+ years of experience in B2B SaaS sales.
• Experience working with mid-market or enterprise clients.
• Experience managing complex B2B deals with multiple stakeholders.
• Strong negotiation and consultative selling skills.
• Proactive mindset, independence, and strong ownership of results.
• Basic understanding of the payments ecosystem (PSP, acquiring, routing, payment methods).
• Upper-Intermediate / Advanced English for communication with international clients.
• Willingness to attend international conferences and industry events.

Nice to have

• Experience in the fintech or payments industry.
• Experience with tactical outbound or self-generated pipeline.
• Experience selling API, infrastructure, or white-label products.
   

What you will do

• Acquire new clients and convert leads into closed deals.
• Conduct discovery calls and analyze clients business models to understand their payment needs.
• Present Corefy solutions and demonstrate the value of payment orchestration.
• Lead commercial negotiations and close deals with international clients.
• Prepare commercial proposals, presentations, and other client-facing materials.
• Conduct online meetings, product demos, and sales presentations.
• Manage the sales pipeline in CRM and track deal progress.
• Achieve defined KPI and revenue targets.
• Collaborate with marketing, product, and partnership teams to grow sales.

Goals of the Account Executive at Corefy 🎯

• Acquire new clients and expand Corefy’s client base in international markets
• Build a strong and predictable sales pipeline and manage deals throughout the entire sales cycle.
• Close new deals and increase the company’s new MRR/ARR, helping clients optimize their payment infrastructure through Corefy solutions.
   

Candidate Journey  -  HR Interview → Hiring Manager Interview → Final Interview

What we offer

🔹 Growth & Ownership

• Compensation in foreign currency + tax coverage.
• Opportunity to work with a global PayTech product.
• Collaboration with an experienced product and leadership team.
• Opportunity to influence the development of the company’s revenue direction.
• Access to Corefy Academy and external education compensation.

🔹 Culture that Energises

• Your decisions directly impact the product and clients worldwide.
• Space for initiative, new ideas, and professional growth.
• Open communication with management and the team.
• Team events and celebrations of important achievements.

🔹 Comfortable working conditions

• 8-hour working day,  in-office or remote.
• 20 vacation days and 10 sick days.
• Flexible working hours and days off for major public holidays.
• Access to psychological consultation.
• Breakfasts in the office for a great start to the day.
• Equipment of your choice — MacBook or Linux laptop.

Join our team! 🚀

We’re building a new team focused on SSIO - a product aimed at simplifying and speeding up integration onboarding.

Right now, onboarding can take weeks and involve a lot of manual support. The goal is to turn that into a self-service experience that takes hours instead. You’ll be working on flows that guide users through integrations, help them fix issues, and reduce the need for human intervention.

Tech stack

• Frontend: React
• Backend: Java (21+) or Scala
• APIs: REST
• Cloud: AWS (ECS, S3, API Gateway, Lambda)
• Database: PostgreSQL

What you’ll work on

• Building self-service onboarding flows for integrations
• Creating UI that helps users understand and fix integration issues
• Designing and integrating APIs that support onboarding workflows
• Improving how errors and system feedback are presented to users
• Contributing to both frontend and backend development

What we’re looking for

• At least 4 years of commercial experience
• Solid experience building production UIs with React
• Experience designing and integrating REST APIs
• Backend development experience with Java or Scala
• Working knowledge of PostgreSQL
• Familiarity with AWS core services
• Understanding of testing practices (TDD or similar)
• Strong communication skills - you’ll be building flows that “communicate” with users through the product

Nice to have:

• Exposure to EDI / B2B messaging concepts

Engineering Practices

• Experience working in agile / scrum teams with two-week sprint cadence
• Strong communication skills for async team collaboration – Slack
• Comfort working asynchronously across time zones with distributed teams
• Proficiency with GitHub — branching, pull requests, code review workflows
• Familiarity with cloud-native deployment patterns

AI-Assisted Development

• Strong hands-on experience using Claude AI or GitHub Copilot for software development tasks
• Proven ability to leverage AI for frontend development, backend development, and test authorship
• Experience integrating AI-assisted development workflows into engineering processes
• Familiarity with prompt engineering practices for code generation and review

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Google Chrome Enterprise Partner, Zendesk Advanced Partner, Asana Platinum Solutions Partner, GitLab Select Partner, HubSpot Diamond Partner, Miro Solution Partner, Okta Activate Partner, Cloudflare Powered+ Partner, JumpCloud Platinum Partner, and Microsoft Partner.

We’re on the mission to #GenerateTheReal✨ for people and organizations. Real growth happens when technology truly supports people – not the other way around. That’s why we focus on empowering teams with leading cloud ecosystems and certified experts, helping companies move faster across AI, Data, Cybersecurity, and beyond.

We are looking for a Customer Support Lead to build, improve, and scale Customer Support processes, shape Customer Experience strategy, and foster a high-performance support culture. Ensure high customer satisfaction and continuously exceed customer expectations. Additionally, establish and maintain processes for monitoring vendor service changes and vendor-related incidents, ensuring timely communication and proactive updates to customers.

Requirements:

• Experience: 2+ years in the same role.
• Experience with Google Workspace, Google Cloud and other cloud vendors support cooperation
• Proficiency in ITIL methodology
• Hands-on experience with IT Support management systems (Zendesk, Hubspot ServiceHub, Jira Service Management)
• English on Upper-Intermediate level

Responsibilities:

• Conduct a full audit of current client requests and support processes
• Define and implement a Single Point of Contact (SPOC) model for all client requests
• Establish clear escalation paths and SLAs
• Build relationships with key technical contacts from partner vendors
• Implement and track customer satisfaction metrics (e.g., CSAT, NPS)
• Identify process bottlenecks and develop improvement plans
• Create playbooks for handling major and critical support cases
• Build a fully structured and scalable Customer Support function with all required processes, tools, and data in place
• Automate key support workflows, including request intake and ticket lifecycle management
• Design and implement support model (support tiers, shifts, schedules, and support types such as on-call, business hours, follow-the-sun)

Work conditions:

• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.