Technical Support (iGaming)

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 3+ years of experience in Technical Support, preferably in iGaming or similar domains;
• Basic understanding of APIs, integrations, and client-server architecture;
• Experience working with logs, monitoring tools, and troubleshooting issues;
• Familiarity with SQL for basic queries and data checks;
• Strong communication skills and ability to work with external partners;
• Ability to prioritize and manage multiple tasks in a fast-paced environment;
• Attention to detail and problem-solving mindset;

• English: B2 or higher.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

   

RESPONSIBILITIES

• Provide technical support to partners and clients (B2B);
• Investigate and resolve technical issues related to integrations and product performance;
• Analyze logs, identify root causes, and escalate issues when needed;
• Collaborate with development and QA teams to resolve incidents;
• Monitor system performance and report anomalies;
• Assist partners during integration and onboarding processes;
• Maintain clear documentation of issues and solutions;

• Ensure timely communication and follow-up on all support requests.

   

CANDIDATE JOURNEY
Interview with Recruiter — Interview with Manager — Interview C-level