Jobs at Djinni

Our client is a fast-moving US-market startup with a live iOS gaming product and a growing user base. The engineering team is lean, moves fast, and takes pride in the quality of what they ship. Product, design, and engineering work closely together – no hand-offs, no silos.
 

They're looking for a Senior iOS Engineer who's built consumer apps that real people use. Someone who knows what makes an app feel right, catches performance issues before users do, and can drive technical decisions without waiting to be told what to do.
 

What you'll work on:

• Implement new product features end-to-end in Swift
• Work closely with game designers and backend engineers on gameplay flows
• Take ownership of performance, memory, and responsiveness on your features
• Review code and actively push iOS quality standards across the codebase
• Use AI coding tools in your daily workflow to move faster and write less boilerplate
• Weigh in on architecture and tooling decisions
   

What we're looking for:

• 3+ years of iOS development on consumer apps shipped to the App Store
• Gaming industry experience is a must – or at minimum, a high-engagement B2C entertainment app (social, streaming, lifestyle)
• Solid Swift fundamentals; strong grasp of UIKit and/or SwiftUI
• Hands-on experience with performance profiling and optimization
• Used to working async with distributed teams
• AI tools are part of your daily routine, not an afterthought
• B2+ English

We are looking for a Senior AI Content Manager to own content for our two products: EducateMe (an AI-native LMS) and Trainio.ai (an AI roleplay training platform for healthcare teams).
Your goal is to grow organic traffic and qualified leads through content for SEO and AI search.
You will work directly with the Founder, combining strong content skills with AI tools to scale production.

In this role, you will:

• Create content for both websites: blog articles, landing pages, guides, and product comparisons
• Build and improve AI content workflows in Claude Code
• Review AI-generated research, outlines, and drafts for quality, accuracy, and search intent
• Manage the content plan and improve visibility in search engines and AI answers
• Track content performance in Google Search Console and Google Analytics
• Manage content for LinkedIn, YouTube, and Reddit
• Work with subject-matter experts, a video editor, agencies, and freelancers
• Work with the AI visibility specialist on link building and placements

• Interview customers and create case studies with the Customer Success team

   

What we’re looking for:

• Experience managing B2B SaaS content with a focus on qualified leads
• Professional-level experience with Claude Code or Codex: building skills, connectors, and scalable AI content workflows
• Solid SEO knowledge: keyword research, search intent, content structure, internal linking
• Practical AEO/GEO experience: optimizing content for AI search
• Strong editing skills: turning AI-generated drafts into high-quality content
• Experience with Google Search Console and Google Analytics, linking content performance to business results
• Independent work in a startup environment, balancing planning and hands-on execution

• Written and spoken English (C1)

   

Nice to have:

• Experience managing YouTube or Reddit content for SEO: topics, brand voice, work with experts
• Experience briefing and managing freelancers or agencies

• Experience creating content for the US market

   

What we offer:

• Direct collaboration with the Founder and room to make decisions
• The chance to build and own the AI content engine in Claude Code for AI-driven products in a competitive market
• Fully remote, with the team mainly in European time zones
• Cooperation under a Services Agreement with a US-registered company (B2B or individual contractor)

• Compensation review after 6 months and annually, based on agreed KPIs and results

   

Recruitment process:

1. Recruiter interview (45 minutes)
2. Interview with the Founder (30 minutes)
3. Practical assignment (up to 3 hours)
4. Offer

We are hiring on behalf of our client, an American media company. They run a network of newsletters sending millions of emails a day, and a big part of the revenue comes from the ads and offers placed inside those sends. The network is growing fast, and the ad pipeline needs one person who owns it end to end.
 

The role

You run the broadcast side of the business. You build and own the ad calendar across newsletter domains, decide which offer, creative and link goes into which send, and make sure every placement goes out correctly tracked and on time.
 

You work closely with Content, Analytics and Growth. You look at the numbers, spot what is underperforming, swap it out fast, and keep testing new offers, partners and angles every month.
 

This is not a role for someone who waits for tasks. You will be the central point for broadcast execution, and you are expected to build the systems around it yourself.
 

What you will own

• Ad placement calendars across 50+ newsletter properties, always 7 to 14 days ahead
• Ad inventory, placement rotation and partner allocation
• Assigning offers, creatives, hooks and links based on strategy and past performance
• Correct tracking, UTMs and attribution on every send
• Sending quality and distribution cadence
• Performance analysis together with the Analytics team
• Reporting on revenue, RPM, fill rate and efficiency
• Better workflows, systems and automation over time
• Finding new ways to grow revenue and improve placements
   

How success is measured

• Broadcast revenue grows quarter over quarter
• Ad RPM trends up across the network
• Inventory is fully used, the calendar is never empty or reactive
• CTR and conversions improve through better offer and creative pairing
• New offers, partners or angles are tested every month
• Underperforming campaigns are replaced fast
• Forecasts match actual results
• Near-zero errors on offers, links and placements
   

Must-have

• 5+ years in media buying, affiliate or direct-response marketing
• Hands-on experience with campaign management, ad scheduling or rotations
• Strong understanding of tracking, UTMs, delivery windows, frequency and offer pacing
• Very structured and detail-oriented, stays calm when working at scale
• Comfortable making decisions and setting priorities on your own
• Clear communication and solid experience working across teams
• C1+ written and spoken English
• Ownership mindset: you build the process, you don’t wait for it
   

Nice to have

• Newsletter monetization experience
• Background in affiliate or performance media, direct response preferred
• Experience running ad operations at scale
• Experience with U.S. DTC or affiliate offers
• Beehiiv experience
   

Compensation and benefits

• 21 paid vacation days
• 14 paid sick days
• Corporate library, team activities

ELEKS Software Engineering and Development Office is looking for a Trainee / Junior PHP Developer in our offices in Ukraine.

Our project is a German event management and marketing platform that helps customers create events with different ticket categories, sell tickets, analyze event performance, and collect feedback from organizers.
Our client works with large companies that organize conferences, trade fairs, and other corporate events.

REQUIREMENTS

• Understanding of programming fundamentals and how software is built 
• Basic knowledge of PHP 8.4 and object-oriented programming; hands-on PHP experience is a plus but not mandatory
• Openness to learning PHP with Laminas or writing backend code in Node.js
• Basic understanding of relational databases and SQL; familiarity with MySQL 8.4 or PostgreSQL 14
• Basic understanding of REST APIs
• Familiarity with Git and Composer
• Some hands-on experience with AI tools for software development
• Ability to use AI thoughtfully: define tasks and acceptance criteria, review and test AI-generated output, and refine it where needed rather than copying it without verification
• Interest in a full-stack role and willingness to work across both backend and frontend development
• Upper-Intermediate level of English

WOULD BE A PLUS

• Familiarity with TypeScript and Angular 21
• Experience with PHP or another backend language
• Basic knowledge of Docker
• Familiarity with PHPUnit and test writing
• Interest in AWS services such as S3 or SQS
• Basic knowledge of NoSQL databases, such as DynamoDB
• Familiarity with Swagger/OpenAPI, Propel ORM, or microservices
• Experience working with third-party APIs, such as PayPal or Google Analytics

RESPONSIBILITIES

• Conduct a simple range of programming tasks including analysis, coding, and debugging of complex program logic 
• Conduct test procedures by using testing, and debugging programs
• Develop algorithms according to technical specifications or other requirements documentation
• Use standard algorithms in the applicable cases
• Write program code according to the defined application architecture 
• Structure and format source code, comment and mark up the code, as well as name variables, functions, classes, data structures, and files according to the company conventions and industry best practices
• Track changes, compare source code in the defined version control system

• Agree task deadlines with Senior Developer or Technical Leader

   

WHAT YOU WILL GET WITH ELEKS 

• Close cooperation with a customer 
• Challenging tasks 
• Competence development 
• Team of professionals 
• Dynamic environment with a low level of bureaucracy

About us

We’re building a non-custodial crypto wallet platform for PSPs, fintechs and crypto businesses. Our infrastructure helps companies manage digital assets securely through transaction automation, treasury management and seamless API integrations.

We’re entering an exciting new growth phase, and we’re looking for a Content Writer / Copywriter to become the voice of our product. You’ll turn complex technology into clear, compelling stories that resonate with businesses across Web3 and fintech.

This role combines content creation, copywriting and research, and you’ll have real influence on how the market sees us.
 

What you’ll do

• Write and edit 5–10 articles per week for our blog and external publications
• Create email campaigns and newsletters for our B2B audience
• Craft engaging content for Telegram, X (Twitter) and Discord
• Write copy for website pages, presentations and product documentation
• Adapt messaging to different audiences, formats and channels
• Collaborate closely with the marketing team on a wide range of content tasks
   

What we’re looking for

• 4+ years of experience in copywriting or content writing
• Experience working in FinTech, crypto, blockchain, CeFi or DeFi product companies
• Fluent English with a rich, versatile vocabulary
• Strong copywriting and editing skills: you make complex topics easy and enjoyable to read
• Deep understanding of how crypto and fintech products work and how to communicate their value
• Knowledge of marketing communications and content principles
• The ability to write concise, clear and impactful copy
• Sharp attention to detail and a reliable track record of meeting deadlines
• A strong sense of ownership: you treat the product’s voice as your own
   

Nice to have: experience writing for B2B crypto infrastructure, wallets or payment products.
 

What we offer

• Full-time role in an innovative, fast-growing Web3 product
• Fully remote work with flexible hours and clear expectations
• A friendly, supportive team that values your ideas
• Room to grow across different areas of marketing
• Stable workload and monthly compensation

   We are looking for an experienced IT Help Desk Delivery Manager to lead operations for European clients.

   The role combines service delivery management, operational performance, client communication, and coordination of multicultural support teams across different locations.
 

Key Responsibilities:

• Manage the end-to-end delivery of IT Help Desk services across European markets;
• Coordinate distributed L1/L2 support teams and ensure effective cooperation with L3 and other technical teams;
• Ensure compliance with agreed SLAs, KPIs, quality standards, and contractual commitments;
• Monitor response and resolution time, backlog, first contact resolution, CSAT, productivity, and service availability;
• Act as the main contact and escalation point for clients and internal teams;
• Lead regular operational and business review meetings with clients;
• Work closely with Team Leads, WFM, Quality, Training, Recruitment, HR, and IT teams;
• Support staffing, onboarding, training, and performance management processes;
• Identify operational risks and implement corrective and preventive actions;
• Improve service processes, reporting, workflows, and knowledge management;
• Support the launch and transition of new Help Desk projects, services, and locations;
• Manage project budgets and support the achievement of financial targets.
   

Requirements:

• At least 3 years of experience as a Delivery Manager, Service Delivery Manager, Project or Operations Manager, or in a similar role;
• Experience managing IT Help Desk, Service Desk, technical support, or IT outsourcing operations;
• Experience managing distributed or multicultural teams;
• Experience with ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms;
• Strong client management, communication, and negotiation skills;
• Ability to analyse operational data, identify risks, and drive improvements;
• English at C1 level; additional European languages will be an advantage;

• Strong leadership, ownership, and problem-solving skills.

   

What We Offer:

• A key role in developing international IT Help Desk operations across Europe;
• Cooperation with European clients and multicultural teams;
• Opportunities to launch and scale new services and locations;
• Professional development within an international company;
• Competitive compensation and a performance-based bonus;
• Direct influence on operational processes and service quality.

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills Description:

- 6+ years of commercial experience with Java
+ 2+ years of experience with Spark
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

Recruitment process:

1. CV Review — the project team reviews your experience and its relevance to the position.
2. Technical Interview — a technical discussion with our interviewer.
3. Project Management Interview (PMI) — a discussion about your experience, communication, and project fit.
4. Karat Interview — the first technical interview with the client.
5. Client Interview — the final interview with the client’s project team.

We are looking for a Senior Business Systems Analyst, ERP

About the Client
Our Client designs and manufactures sustainable temperature-controlled packaging for the perishable food and life sciences industries. We're a privately held, high-growth company of about 700 people. We're building the systems foundation to scale, including active Microsoft Dynamics 365 Business Central and SAP B1 implementations.

The Role
You'll be the bridge between how our business runs and how our systems support it. You'll work with manufacturing, procurement, finance, and order-to-cash teams to understand their processes and turn their needs into clear requirements. You'll configure and test solutions in Business Central/SAP B1 and our Microsoft stack. This is a hands-on role: you won't just document the work, you'll help deliver it. You'll also serve as backup coverage for our Technical Product Owner and Business Central developer.

What You'll Do

• Lead requirements sessions with business stakeholders. Map current- and future-state processes and identify gaps.
• Write user stories and acceptance criteria that developers can build from without rework.
• Configure Business Central/SAP B1 functionality and document the design decisions behind it.
• Own test planning and UAT, including test scripts, defect triage, and sign-off with business users.
• Analyze and map data using SQL for integrations, migrations, and reporting needs.
• Build and maintain low-code workflows in Power Automate and SharePoint.
• Triage production issues. Resolve configuration and data problems directly, and escalate code-level issues with clear diagnosis.
• Cover backlog management and stakeholder communication when the Technical Product Owner is out.
• Partner with BI & Analytics to make sure ERP data supports operational and financial reporting.

Requirments:

• 5+ years as a Business Systems Analyst, Business Analyst, or ERP functional consultant.
• Hands-on ERP experience across manufacturing, supply chain, or finance processes. Dynamics 365 Business Central or SAP B1 strongly preferred.
• Working knowledge of production BOMs, inventory costing, procurement, and order-to-cash flows.
• Strong SQL and data analysis skills.
• Experience writing requirements in an Agile environment using Jira or similar.
• Experience with Power Automate, SharePoint, or other low-code platforms.
• The ability to run a working session with operations or finance leaders and leave with decisions, not just notes.
• Clear, concise written communication.

Nice to Have:

• Experience in manufacturing or packaging.
• Familiarity with AL development concepts in Business Central (reading code, not writing it).
• Exposure to ITSM tools such as Freshservice.

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills Description:

- 6+ years of commercial experience with Java
+ 2+ years of experience with Spark
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

Recruitment process:

1. CV Review — the project team reviews your experience and its relevance to the position.
2. Technical Interview — a technical discussion with our interviewer.
3. Project Management Interview (PMI) — a discussion about your experience, communication, and project fit.
4. Karat Interview — the first technical interview with the client.
5. Client Interview — the final interview with the client’s project team.

Description

Our team is developing a set of services that support the company's operational activities, starting with the gaming platform itself, back-offices, and data analytics. The product is being developed by a small team of experienced professionals.

We work extensively with databases and distributed systems, discuss and implement architectural solutions, and conduct RND procedures to check the performance of certain solutions. We are looking for a team member who will work as part of the DevOps Team and collaborate closely with cross-functional teams to maintain and improve the current delivery workflow.

Requirements

• Experience in DevOps or related roles, ideally within a fast-paced tech environment;
• Proficiency in Helm Chart development;
• Familiarity with IAAC (Terraform) for backend infrastructure;
• Familiarity with GitOps best practises;
• Familiarity with AWS Services;
• Experience with configuration management tools;
• Knowledge of CI/CD pipelines and best practices;
• Experience with the continuous integration system (Jenkins, GitHub actions);
• Ability to troubleshoot complex issues and implement effective solutions;
• Excellent communication skills and the ability to work collaboratively in a team environment;
• Willingness to learn new technologies and adapt to evolving project requirements;
• Experience in Kubernetes (Self Hosted);
• Experience with ArgoCD and its' ecosystem;
• 2+ years of Python experience;
• Scripting language skills will be a plus (Bash, etc).
  
  Responsibilities
• Collaborating with the team to develop Helm Charts for our applications;
• Contributing to the Terraform backend team's codebase, ensuring efficient and scalable infrastructure;
• Configuring our development, testing and production applications to ensure optimal performance and reliability;
• Managing releases, ensuring smooth deployments;
• Overseeing continuous integration processes, including auto tests, quality checks, security checks, and more;
• Streamlining and optimizing Jenkins pipelines for efficiency and reliability.
  
  Technologies
• Python (Flask/FastApi, Celery, SQLAlchemy);
• PostgreSQL; Cassandra; Redis; KeyDB;
• GIT, CI/CD (Jenkins);
• Docker;
• Kubernetes; Helm; ArgoCD;
• Terraform;
• AWS Services (S3, SQS, SNS, Firehose, Glue);
• ELK Stack; Grafana; Prometheus/VictoriaMetrics.

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.

Location: Europe/Ukraine (Remote or Hybrid)
Seniority: Middle/Senior
Format: Full-time

We’re not just looking for a Sourcer. We’re looking for a partner who will help us find the best talent on the market, bring fresh expertise, new perspectives to the team for filling roles and grow together with us 🚀. We need someone who is genuinely curious and excited about anything new. We love testing new approaches and tools, finding creative, unconventional ways to reach the best people out there.

📋 Key responsibilities and your contribution:

• Proactive talent search across marketing, tech, non-tech roles in Europe and Ukraine.
• Sourcing specialists of various profiles and seniority levels (from Junior, Middle to Head, C-level).
• Posting vacancies on job boards, professional platforms, and communities, and handling incoming applications.
• Regular coordination with hiring managers and the Talent Acquisition team.
• Exploring new sourcing channels and testing unconventional methods to attract talent.
• Maintaining candidate records and keeping ATS data up to date.
• Tracking the hiring pipeline and analyzing sourcing channels (candidate analytics).
• Using diverse sourcing tools and channels (LinkedIn, Telegram, job sites, Boolean search, etc.).
   

📚 Your qualifications:

• 1+ years of experience as a Sourcer/Researcher in IT/Marketing niches.
• Proven track record of thriving in a fast-paced environment
• Hands-on experience sourcing candidates across Europe
• Strong command of modern sourcing methods (Boolean, X-Ray, social networks, telegram channels, professional communities and etc).
• Experience working with ATS systems.
• Ability to manage time effectively and handle multiple vacancies simultaneously.
• Ability to interpret job requirements and identify relevant candidates.
• English level — Intermediate.
   

➕ Nice to have:

• Experience to work with AI tools.
   

What it means to be part of our Team:

• Multinational and intercultural experience
• Corporate library
• Growth opportunities, cutting-edge frameworks and technologies
• Plenty of engaging team-building and social events
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves
• Cozy office in Warsaw available for you whenever you need it
• Coffee, tea, Red Bull, sweets, fruits, and more snacks
   

💌 Interested?
We’re always on the lookout for passionate, driven, and curious people to join our team. If that sounds like you, we’d love to hear from you!

Description

We are an ambitious, fast-growing iGaming company delivering high-quality entertainment and an exceptional player experience across Tier 1 and Tier 2 European markets. As we scale, we are looking for a commercially minded Head of Customer Support & Success to build and lead a function that does more than answer tickets. It will protect player satisfaction, drive deposits and retention, and operate as a revenue-generating part of the business.

Your Mission

You will own the design, leadership and continuous optimisation of our Customer Support & Success operation. You will combine lean processes, hands-on AI and automation, and data-driven player engagement to deliver faster, better service at scale.

Your Key Responsibilities

Leadership & Operations

• Build and manage a lean, technology-driven, multilingual Customer Support department, with full ownership of structure, processes and performance.
• Recruit, train, mentor and quality-check agents and team leads. Establish performance management, retention and personal and departmental KPI baselines.
• Build strong, business-oriented collaboration with Platform, Development, BI, Marketing, Promo, Product and third-party partners.
• Design and implement transparent support procedures, policies and standards.

Commercial Processes

Launch, review and refine the processes covering:

• Sales and deposit conversion via Live Chat, Phone, SMS and Messenger Apps, including payment method suggestions, failed-deposit resolution and KYC collection
• Player onboarding and activation, and pre-VIP / VIP reach-outs
• Upsell and cross-sell, with scripts and coaching, in coordination with Marketing, Promo and Product
• Player reactivation, retention and loyalty workflows
• Emergency and non-standard situation handling
• Critical issue reporting, escalation and resolution
• Product reputation: monitoring social media and review platforms

Technology, AI & Automation

• Implement and configure Live Chat, ticketing and omni-channel CRM systems that pool player data for effective service.
• Hands-on implementation of automations, support bots, multilingual self-service guides and AI-driven support solutions to handle critical load.
• Introduce AI-based QA of service quality.
• Develop player profiling, data-driven personalisation and new engagement and re-engagement formats. Contribute to UX/UI and product development through player research and feedback.

Knowledge, Measurement & Reporting

• Create and maintain a knowledge base for onboarding, training and daily operations, with documented workflows for internal procedures and external collaborations.
• Define, monitor and report main and secondary KPIs, plus department-level business-impact metrics, with transparent tracking of initiatives and their financial outcomes.
• Partner with BI on reliable reporting and data-informed decision-making.

What We're Looking For

• Proven leadership in Customer Support / Success within iGaming, ideally in European T1/T2 markets
• Track record of building and scaling efficient, tech-enabled support teams
• A commercial mindset, with experience turning support into a driver of deposits, retention and VIP development
• Hands-on experience implementing CRM, Live Chat, ticketing, telephony and omni-channel solutions
• Practical experience deploying automation, chatbots and AI tools in support operations
• Data-driven approach, with experience building KPI frameworks and business-impact reporting
• Excellent communication skills and the ability to influence cross-functional stakeholders
• Player-centric approach that balances empathy with commercial acumen
• Familiarity with best practice from leading iGaming operators is a plus
• Upper-Intermediate English; additional European languages are a bonus

Why Join Us?

• Shape the player experience of a high-growth iGaming brand
• Full ownership: build and redesign the department your way
• A real mandate to innovate with AI and automation
• Work with an international, ambitious team
• Competitive compensation plus performance-based incentives

We’re looking for a Senior Full-Stack Developer with strong Node.js and React experience to join our international team.

This role involves building and scaling applications, working with high-load backend services, and developing frontend functionality. We value clear communication, practical problem-solving, and hands-on experience with AI-assisted development.

What you’ll do
 

- Develop and maintain backend services using Node.js and NestJS.

- Build and improve frontend functionality with React.

- Work on application performance, reliability, and scalability.

- Develop and scale message consumers, background workers, and queue-based processing.

- Work with cloud infrastructure and Kubernetes environments.

- Collaborate with the team on technical decisions and implementation.

- Use AI development tools thoughtfully, reviewing generated code for correctness and maintainability.

What we’re looking for

- 5+ years of professional software development experience.

- Strong expertise in Node.js and NestJS.

- Hands-on experience developing applications with React.

- Experience handling high-load or high-traffic applications.

- Experience working with cloud infrastructure and Kubernetes.

- Experience with RabbitMQ or similar message queue technologies.

- Experience scaling message consumers and background workers.

- Fluent English, with the ability to explain ideas clearly and communicate effectively.

- Practical experience with AI-assisted development and an interest in current AI tools and practices.

Experience in a particular industry is not required - your technical expertise matters most.

Nice to have

- Experience managing and optimizing MySQL databases with large datasets or high workloads.

- Experience with the ELK stack.

What we offer

- Long-term collaboration with an international team.

- B2B cooperation with hourly compensation in USD.

- Work on technically challenging applications with a focus on performance and scalability.

Hiring process

An introductory HR call followed by two technical interviews.

We’re looking for a Senior Full-Stack Developer with strong Node.js and React experience to join our international team.

This role involves building and scaling applications, working with high-load backend services, and developing frontend functionality. We value clear communication, practical problem-solving, and hands-on experience with AI-assisted development.

What you’ll do:

- Develop and maintain backend services using Node.js and NestJS.
- Build and improve frontend functionality with React.
- Work on application performance, reliability, and scalability.
- Develop and scale message consumers, background workers, and queue-based processing.
- Work with cloud infrastructure and Kubernetes environments.
- Collaborate with the team on technical decisions and implementation.
- Use AI development tools thoughtfully, reviewing generated code for correctness and maintainability.

What we’re looking for:

- 5+ years of professional software development experience.
- Strong expertise in Node.js and NestJS.
- Hands-on experience developing applications with React.
- Experience handling high-load or high-traffic applications.
- Experience working with cloud infrastructure and Kubernetes.
- Experience with RabbitMQ or similar message queue technologies.
- Experience scaling message consumers and background workers.
- Fluent English, with the ability to explain ideas clearly and communicate effectively.
- Practical experience with AI-assisted development and an interest in current AI tools and practices.

Experience in a particular industry is not required - your technical expertise matters most.

Nice to have:

- Experience managing and optimizing MySQL databases with large datasets or high workloads.
- Experience with the ELK stack.

What we offer:

- Long-term collaboration with an international team.
- B2B cooperation with hourly compensation in USD.
- Work on technically challenging applications with a focus on performance and scalability.

Hiring process:

An introductory HR call followed by two technical interviews.
 

Job Summary

 What if your next engineering challenge was proving you're smarter than AI?

As a Software Engineer, you'll spend your days challenging AI-generated code, finding bugs, spotting mistakes in its logic, and solving coding problems that AI struggles with. We’re looking for a Software Developer who enjoys working with different technologies, has experience with legacy systems, and is open to learning new tools and approaches. 

This is not a traditional software development role and does not involve writing code. Engineer who can think beyond a single tech stack and is comfortable taking on different types of tasks. You'll basically get paid to break AI and help make it better at writing code.

Requirements

• 3-4 years of hands-on experience as a Software Developer on commercial projects, including B2B SaaS systems and data-heavy applications.
• Use AI tools (AI agents, Claude Code, Cursor, Codex or similar) in daily workflow.
• Experience working with existing codebases and unfamiliar repositories
• Strong experience with Node.js
• Strong knowledge of JavaScript / TypeScript
• Experience with backend frameworks such as Express.js or NestJS or Fastify
• Good understanding of REST API and backend architecture
• Comfortable working with legacy codebases, learning unfamiliar technologies, and switching between different tech stacks depending on project needs.
• Ability to independently analyze code and identify bugs or inconsistencies
• Strong analytical and problem-solving skills
• Upper-Intermediate English (B2)

Key Responsibilities

• Work with Frontier Labs, producing training data to train Al models.
• Evaluate AI-generated code, technical solutions, and engineering approaches.
• Identify bugs, incorrect assumptions, architectural issues, and weak reasoning in AI responses.
• Test and evaluate agentic coding models designed to perform complex engineering tasks at a senior developer level.
• Compare AI-generated solutions against senior engineering standards and best practices.

Bonus

• Computer Science or related education.
• Willing to try and learn different backend technologies, including C#,, Ruby, .NET, Python, PHP, Node.js, Go, and Java, even if you haven't worked with them before.
• Strong understanding of algorithms and data structures.

Please note that, due to the specific requirements of the project, we are currently unable to consider candidates who are actively working in the iGaming, online gambling, primary focus on cryptocurrency, or closely related industries.