Jobs Customer/Technical Support

   HostZealot is an international hosting provider: VPS, dedicated servers, domains, and cloud services for customers worldwide. We're not just selling infrastructure — we're building long-term relationships. Our Sales & Billing team is the first and most consistent point of contact for most of our clients.

   We're looking for someone who genuinely enjoys helping people, knows how to stay calm under pressure, and takes real ownership of every customer interaction. If you want a role where your communication skills matter as much as your technical curiosity — keep reading.

What You'll Do

- Handle customer inquiries via tickets, email, and live chat — promptly and professionally;
- Consult customers on our products: VPS, dedicated servers, domains, locations, configurations, and add-ons;
- Guide customers through the full journey — from first question to order, payment, renewal, or cancellation;
- Resolve billing questions: invoices, payments, and service adjustments;
- Coordinate with Technical and Billing teams on complex cases, escalate when needed — with full context;
- Hand over open cases between shifts so customers never have to repeat themselves;
- Spot upsell opportunities — not to push, but to genuinely recommend when it's the right fit;
- Help improve response templates and the knowledge base.

What We're Looking For
 

Experience:
- 1+ year in customer support, helpdesk, sales, or any customer-facing role;
- Basic understanding of hosting concepts: VPS/VDS, dedicated servers, domains, DNS, IP — enough to explain them confidently to a client;
- Experience with ticketing systems, billing platforms, or CRM tools (any stack).
 

Languages:

- English B1+ — confident written communication; ability to hold a conversation with international clients;
- Ukrainian and/or Russian — fluent written communication.
 

Who you are:
- Customer-first mindset — you want to actually solve the problem, not just close the ticket;
- Stress-resistant — a frustrated client is a task to solve, not a reason to panic;
- Ownership-driven — you pick up a case and you see it through. No dropped balls;
- Fast learner — our product evolves. You read, absorb, and apply;
- Detail-oriented — especially in billing: small mistakes cost real trust;
- Multitasker — comfortable managing several conversations in parallel without losing context.

What We Offer

- 💰 Competitive salary (discussed at the interview);
- 🕐 Shift schedule agreed in advance, including evenings and occasional weekends;
- 🌍 Remote / hybrid — Ukraine;
- 🏖️ 21 days of paid annual leave;
- 🤒 Paid sick leave;
- 🎓 Onboarding on HostZealot products with Team Lead support;
- 📈 Clear growth path — your competencies grow, your grade and salary follow;
- 🌐 Real international experience — clients from across the globe, every day.

How to Apply

Send your CV and tell us in a few lines: what's the most memorable customer situation you've handled, and how did you approach it? We care about your mindset, not a perfect answer.

HostZealot — grow with your clients and with your team.

Location: Remote — Canada
Salary: $3,000/month fixed base + performance-based bonuses
Target total compensation: Up to $60,000/year

We are an international team operating in the Online Sweepstakes Gaming industry and are looking for a motivated Sales Representative to join us.

This is a sales-focused position for someone who is confident making outbound calls, engaging customers, and closing deals.

Responsibilities

• Make outbound calls and acquire new customers.
• Introduce customers to current promotions, bonuses, and special offers.
• Handle objections, negotiate, and close sales.
• Build long-term customer relationships and drive repeat purchases.
• Meet individual sales targets and KPIs.

Requirements

• 1+ year of sales experience (B2C, telesales, outbound sales, or similar).
• English proficiency at C2 level.
• Russian proficiency at B2 level or higher.
• Strong communication and negotiation skills.
• Confidence in phone conversations and objection handling.
• A proactive and results-driven mindset.

Experience in iGaming, online casinos, or Sweepstakes is a strong advantage.

What We Offer

• $3,000 fixed monthly salary + performance-based bonuses.
• Potential earnings of up to $60,000/year.
• Fully remote work.
• Monday–Friday, 12:00–21:00 (UTC−5).
  Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
• Product training and team support.

Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Junior Telco Engineer who wants to be part of Tieto Tech Consulting and join our Telecom Team, working on a project for our respected client, BICS (part of Proximus Global).

BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking. 

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day. 

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape. 

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive. 

When joining Tieto Tech Consulting as a Junior Telco Engineer

• You will provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Who we are looking for

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 1+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Willingness to travel internationally as required

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Junior Service Desk Engineer (Fraud Prevention & Telecom Support) who wants to be part of Tieto Tech Consulting and join our Telecom Team, working on a project for our respected client, BICS (part of Proximus Global).

BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking. 

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day. 

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape. 

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive. 

When joining Tieto Tech Consulting as a Junior Service Desk Engineer (Fraud Prevention & Telecom Support)

• You will provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Who we are looking for

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 1+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Willingness to travel internationally as required

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Our requirements:

• Fluent/advanced English (MUST!)

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 — 00.00; 16:00 — 01.00; 17:00 — 02.00; 18:00 — 03.00; 19:00 — 04.00; 21:00 — 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and self-Control

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with ticketing systems Zendesk/Zoho/Service Now, CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Help coworking operators around the world launch on Spacebring and keep getting value from it.

Spacebring is a Ukrainian product company backed by Google. We build software that coworking operators use to automate bookings, billing, and daily operations, so administrators save more than 15 hours a week. Hundreds of spaces in 55+ countries run on Spacebring, including Kooperativ, Creative States, Diia Business, Google for Startups, and Impact Hub.

You'll join our Go-to-market team and own a portfolio of international B2B customers, from the first onboarding call to long-term retention. You'll work directly with operators, spot risks early, and bring what you learn back to Product.

What you'll do

• Run onboarding for new customers over video calls and email, from setup to a confident launch.
• Learn each operator's goals and workflows, and recommend practical ways to get more out of Spacebring.
• Drive adoption with proactive check-ins, training, and clear next steps.
• Track customer health, act early on risks, and keep retention at 98%+ across your accounts.
• Turn happy customers into advocates who share reviews and case studies.
• Bring structured feedback to the Product and Go-to-market teams.

In your first 3 months

• You know the product well enough to run onboardings and demos on your own.
• You own a set of accounts and have a clear plan for each one.
• You have launched your first customers and turned at least one risky account around.

What you bring

• 1–3 years in customer success, support, account management, or sales at a product company.
• Fluent English and Ukrainian, both written and spoken.
• Clear, confident communication on calls and in writing.
• Ownership: you follow up without reminders and finish what you start.
• A structured way of working with priorities, notes, and deadlines.
• Curiosity and the speed to learn new products and industries.

Nice to have

• Experience with coworking or flexible workspace operations.
• Experience with a CRM and SaaS onboarding.
• Readiness to travel occasionally in Ukraine and abroad to meet customers.

What we offer

• A base salary plus monthly bonuses tied to customer launches, retention, and expansion.
• Regular salary reviews and stock options.
• Visible impact on customer results, retention, and product decisions.
• Experienced teammates who are happy to share what they know.
• A comfortable office in a central Lviv coworking space, with occasional hybrid days and a flexible schedule.
• Paid vacation and sick leave.
• Company support for language learning, professional development, and the gym.
• Team retreats, offsites, and social events.

Hiring process
Application form, a short intro call, an interview with a practical case, and an offer.

What you will do:

— Provide high-level support to premium players via LiveChat, WhatsApp, and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend);
— Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

— 1+ years of experience in iGaming, Customer Care or related industries;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;

— English proficiency at B2 level or higher;
— Stress resistance and the ability to work with demanding clients;
— Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

— Remote work, 5/2 schedule  12:00 - 21:00;
— Payments in USDT (white crypto);
— Fixed salary of $1000 + performance-based bonuses (KPI);
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

What you will do:

— Provide high-level support to premium players via LiveChat and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend).

What we expect:

— 1+ years in Customer or VIP Support;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at B2 level or higher;
— Confident use of CRM and ticketing systems; strong technical literacy;
— Native knowledge of Russian or Ukrainian language.

What we offer:

— Remote work, 5/2 schedule;
— Payments in USDT (white crypto);
— Fixed salary 1000$ + performance-based bonuses (KPI) after onboarding period;
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

What you will do:

— Provide high-level support to premium players via LiveChat, WhatsApp, and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend);
— Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

— 1+ years of experience in iGaming, Customer Care or related industries;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at C1 level or higher (written);
— Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

— Remote work, 5/2 schedule (Wednesdays and Thursdays off, 12 - 21);
— Payments in USDT (white crypto);
— Fixed salary of $1000 + performance-based bonuses (KPI);
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

We are looking for a proactive Customer Support Specialist to become the first point of contact for hotel teams.You will handle helpdesk requests across many hotel and residential applications and systems. You’ll help users solve their problems quickly, keep requests moving to the right teams and make the support experience smooth and reliable.

JOB REQUIREMENTS:

Must have:

• At least 1 year of experience in customer support  with technical requests;
• Ability to learn new business applications quickly and adapt fast;
• Comfortable working in a fast-moving and constantly changing environment;
• Very good written and spoken communication skills, and the ability to explain a problem clearly;
• A problem-solving, solution-focused mindset and confidence to make decisions independently;
• Strong attention to detail;
• Ability to handle several requests at once and meet tight deadlines;
• English level: Upper-Intermediate or higher.

Nice to have:

• Knowledge of or experience with Salesforce;
• Experience with Jira Service Management or ServiceNow;
• Experience with the Oracle reservation system.

KEY RESPONSIBILITIES:

• Act as the first point of contact for hotel teams, corporate departments and partners on helpdesk requests across multiple hotel and residential applications and systems;
• Manage a high-volume request queue: categorise each request, then resolve it yourself or escalate it to the right team. Typical requests include, but are not limited to:
  • user access and login problems;
  • permission issues;
  • reporting requests;
  • data and record questions;
  • questions about how features work;
• Provide support by email, chat and online calls;
• Know the applications, their integrations and their owners well, so you can quickly see who to involve and what information is needed;
• Notify users about outages and system changes.

PROJECT

Customer: Our customer is one of the world’s most successful hotel companies. Hotel has 118 properties in 47 countries. For the second consecutive year was named the Best Luxury Hotel Chain in the world by Business Traveller magazine.

Type: Enterprise Hospitality / Digital CX Platform.

Stage: Active development with ongoing global rollout.

Technical stack: Salesforce, Jira Service Management / ServiceNow, Oracle reservation system.

Work schedule: Full-time working day, the full remote is available; 

INTERVIEW STAGES: 

1. Call with recruiter
2. Technical interview
3. Client interview

OUR BENEFITS:

• Opportunity to work with international clients;
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

Join TechMagic - TOP 10 Employers in Lviv!

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team.

Hi! We are looking for a VIP Managers Team Lead (LATAM) to head our team.

We are seeking a Team Lead for our personal account managers in the LATAM GEO. Right from the start, you will help build the team: hiring managers, establishing VIP player management processes, and preparing the team for regional growth.

We expect you to: 

– Be fluent in Portuguese (B2 level or higher) for communication with both the team and players.

– Have 1+ years of experience in team management.

– Understand player retention principles, personalized communication, and bonus mechanics.

– Know how to organize team workflows, provide actionable feedback, and track key performance metrics.

Your key responsibilities: 

– Participate in hiring and onboarding personal managers.

– Organize daily team operations and distribute VIP players among account managers.

– Build communication workflows for VIP players: define standards, scripts, quality control, and handle escalations.

– Coach managers, conduct regular communication reviews, and help the team improve performance.

– Monitor VIP player activity, retention, and development; prepare reports and propose data-driven improvements.

– Collaborate with CRM, Bonuses, Analytics, and local GEO Support teams.

Nice to have: 

– Experience working with Latin American markets.

– Experience building a team or launching a VIP department from scratch.

– Understanding of Argentinian Spanish nuances and localized player communication.

What we offer: 

🌴 24 paid vacation days, 14 sick leave days, and 5 personal days off.

⏰ Flexible working hours — start between 9:00 AM and 11:00 AM.

🏥 Health insurance.

💰 Performance-based bonuses for individual and team achievements.

📚 Education reimbursement, internal meetups, workshops, and access to a corporate LMS with courses.

Interested in this role? Send us your CV — we’d love to get to know you!

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

As a VIP Customer Support Specialist, you will be responsible for managing and nurturing relationships with our high-value clients. Your goal will be to ensure a premium customer experience by providing personalized, efficient, and solution-driven support. You will work closely with internal teams to address client needs, resolve issues, and contribute to the growth of our VIP program.
Key Responsibilities

• Serve as the primary point of contact for VIP customers, offering personalized support via email, chat, and phone.
• Proactively manage and enhance the overall VIP experience by understanding customer preferences, behaviors, and needs.
• Resolve inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with cross-functional teams (Marketing, Product, Payments, etc.) to address client concerns and provide tailored solutions.
• Monitor and analyze VIP activity to identify opportunities for increased engagement and retention.
• Maintain up-to-date knowledge of company products, promotions, and industry trends.
• Assist in the organization and execution of exclusive events and promotions for VIP clients.
• Provide feedback to improve processes, products, and customer experience.

Qualifications

• Experience: Minimum 2+ years in customer support, account management, or a related role, preferably in the iGaming industry.
• Language Skills: Fluent in English (additional languages are a plus).
• Skills:
  • Strong communication and interpersonal abilities.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Proficiency in CRM tools and support systems.

Job Description

As a Customer Care Expert at Wix, you’ll help users resolve issues and make the most of our products. Based in Kyiv, you’ll primarily support English-speaking users by phone, chat, and email, combining product knowledge, problem-solving, and AI-powered tools to provide effective support.

In your day-to-day, you will:

• Handle a high volume of calls, chats (up to two at a time), and emails using an omnichannel CRM and following an established daily schedule.
• Troubleshoot technical issues and explain solutions in clear, simple terms.
• Handle complaints and challenging situations with empathy and professionalism.
• Follow cases through to resolution, escalating them to the appropriate teams when necessary.
• Document interactions accurately while working across multiple tools and systems.
• Use AI-powered tools and internal resources to find information efficiently and stay up to date with product changes and releases.
• Work toward established performance and quality goals while adhering to security, privacy, and company policies.

Requirements

• At least 1 year of experience in a customer-facing role, including communicating with English-speaking customers or users.
• Strong spoken and written English, with the ability to communicate clearly and naturally in professional situations.
• Basic technical knowledge, including concepts such as domains and IP addresses, and familiarity with CRM tools.
• An understanding of customer service principles, including handling complaints, managing escalations, and communicating with empathy.
• A strong sense of ownership, with the ability to investigate issues, find answers independently, and follow cases through to resolution.
• The ability to stay calm and focused during busy periods and challenging conversations.
• Openness to feedback and a willingness to apply it to improve performance.
• The ability to learn new tools quickly, including AI-powered solutions, and adapt to changing processes and priorities.
• An interest in building a career in Customer Care and working with people.
• Based in Kyiv or willing to relocate when a safe return to office-based work is possible.

Advantages

• Experience handling customer calls.
• Previous experience in Customer Care or Customer Support.
• Experience in the tech, SaaS, or internet industry.
• Familiarity with website builders or web technologies.

About Wix

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 4,400 employees across 22 countries, launched over 40 products, and served more than 299 million users worldwide.

At Wix, we encourage innovation, continuous learning, and collaboration. Our teams build cutting-edge products and use technologies, including AI, to help people create, manage, and grow their online presence and businesses.

Although we’ve established ourselves as a leader in web creation and business solutions, there’s still much more to achieve. Our goal is to become the main engine of the Internet and help create a more open web for everyone.

We’re proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.