Jobs Customer/Technical Support

Requirements:

Experience in Technical/Customer Support for 1 year and more;

Experience in Linux/UNIX environments;

Fluent English;

Strong troubleshooting skills;

Desire to learn, research, and develop;

Customer-oriented and responsible attitude.

Will be a plus:

Experience in support of cloud products;

Experience in Linux script languages (bash, python);

Technical background;

Experience with native speakers.

What you will do:

Supporting customers via email and over the ticket-system, troubleshooting;

Maintaining and updating the knowledge base, monitoring the infrastructure;

Apply the latest and greatest customer happiness practices;

Introducing support methodologies and tools;

Working in tight integration with Ukraine based RnD and support center.

We Offer:

Flexible schedule, the possibility to work remotely;

Compensation in USD;

Professional growth;

Endless experience in cloud solutions;

Paid training and trial period;

Good bonuses for referring friends.

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

Job description, responsibilities and duties

Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

​All tasks are performed through corporate software without physically accessing the servers.​

During our cooperation, you will learn:

• Linux basics.
• Dell and Supermicro server maintenance.
• Correspondence with clients.
• Basic concepts of RAID technologies.
• How to work with the internal automatic system.
• Basic customization of servers for clients’ needs.

Cooperation terms:

• Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
• Remuneration: the level of payments is discussed individually.
• Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
• Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Excellent professional prospects for technical specialists.
• Mentor assistance, learning modern IT technologies.
• All necessary equipment.
• Remote cooperation from Bratislava with the possibility to use co-working space.
• Support of legalization in Slovakia if needed.

Requirements for the employee

Language skills

English - Intermediate (B1) 

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience in the same position in Fintech for 1+ years (as a plus);

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow;

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English Upper-Intermidiate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients;

- Solving issues with merchants/providers/partners etc.

- Transactional monitoring in the back office;

- Payment solutions set up and tested under the control of transaction manager/team lead;

- Work with additional technical tasks that will arise in the process and may be different;

Working conditions:

- Work schedule 10:00 - 19:00;

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Training at the expense of the company (courses, seminars, new and interesting projects);

- Learning English at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Manager to join our team, who will grow and develop with us

What do we offer?

• Timely competitive salary according to your skills;
• Paid vacation/sick leave;
• Work in a friendly and young team with open-minded superiors;
• Various online events aimed at team building;
• Remote work format;
• Great opportunity for professional and career growth;
• Flexible work schedule that can be adapted to your needs (night shifts will be included);
• The ability to develop your skills and gain new knowledge with the company support (English language courses, etc.).

We expect that you:

• Ready to learn new information;
• 1 year of experience in Customer Support field;
• Able to deal with the stressful situations;
• Quickly typing and know the PC at the level of a confident user;
• Have a B2 English level;
• You have a high level of communication skills;
• You know how to work with a large amount of information.

An advantage will be:

• Experience in a similar field;
• A powerful PC to ensure efficient work.

It will be great if your PC meets the following requirements:

1. PC/Laptop withuninterrupted power supply from 6 — 8 hours + uninterrupted internet supply;
2. RAM from 16 GB or more;
3. Windows 10 or 11 operating system;
4. A headset for communication with the team.

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat and other messengers;
• Interacting with other departments of the company to resolve customer issues.

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!

As our company continues to grow, we are seeking a highly motivated and detail-oriented B2B Support Manager to join our dynamic team. We offer a vibrant and supportive work environment that fosters collaboration, innovation, and personal growth. At our company, each team member plays a key role in delivering a top-tier product and ensuring our customers have the best experience possible. If you’re passionate about helping people, solving problems, and being part of a high-energy team, we want to hear from you!
 

Languages Required:

English — at least Intermediate (B1)

russian — Upper-Intermediate (B2)

Ukrainian — Native
 

Requirements:

• Experience in customer support, community management, or related fields, ideally in fintech, crypto, or payment systems
• Experience with custodial / non-custodial wallets and platforms
• Strong written communication skills
• The ability to work effectively and professionally in a chat-based environment in English, Ukrainian, and russian.
• Ability to remain calm and composed when handling difficult or frustrated customers
• Excellent self-organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• Demonstrate the ability to seamlessly switch between different systems and tools.
• Experience with Postman.
• Experience with Payments and Transactions (Fiat and Crypto).
• Communicate complex concepts in a clear, simplified manner that’s easily understood by non-technical audiences.
• Ability to Create and Maintain Customer-Facing Documentation.
• Familiarity with Content Management Systems (CMS).

• A customer-centric attitude with a focus on delivering high-quality service

  
   

Key Responsibilities:

• Assistance with customers' incoming requests through ticketing system (messaging via help desk through email and texting channels); 
• Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs);
• Customers' Technical assistance on the first phase of integration; 
• Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service); 
• Keeping high level standards in communication with clients;
• Work with CMS (keeping up to date + optimization).

Will be a plus:

• Previous experience in Fintech.
• Experience in the optimization of internal workflows.
• Experience working with B2B clients.
   

What we offer:

• Flexible schedule (4−5 shifts per week);
• Remote work;
• Opportunities for professional development and career growth;
• Apple equipment;
• Competitive salary and benefits package.

Hi!
We’re excited to introduce you to Softsich! We're a young, fast-growing company making our way in the iGaming market. You have a great opportunity to join us as a VIP Account Manager and grow to new heights together!
 

Key Responsibilities:

• Build trust-based, long-term, and strong relationships with product users through communication across various channels (email / messengers / calls), regularly collecting feedback and identifying client needs.
• Encourage clients to stay active and engage with additional services and promotional tools offered by the product and VIP service.
• Increase customer loyalty and service quality through a personalized communication approach.
• Handle objections with the goal of retaining clients.
• Work with automated reports to better understand VIP customer behavior patterns and use this data to provide top-tier service.
• Follow planned KPIs to improve personal performance.
   

Our Ideal Candidate Has:

• 1+ years of experience in Retention / Account Management or customer service (experience with VIP clients is a plus).
• Fluent English (German is a plus).
• Proactive attitude, strong listening skills, and the ability to understand both client and team needs.
• Experience working with clients from Europe, Canada, and Australia.
• Background in iGaming, financial services, or phone-based sales.
   

Why Join Us:

• Competitive salary with growth opportunities.
• An incredibly friendly team where everyone is open to sharing, helping, and supporting.
• 24 vacation days, holiday greetings, team-building events, and educational initiatives.
• No resources, partnerships, or energy tied to the aggressor state.
• Direct influence on overall company results.
   

Send us your CV now to learn more!

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!
 

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as a Customer Support Representative.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (chat/emails);
• Acknowledging and resolving customer complaints;
• Keeping records of customer interactions, transactions, comments and complaints;
• Entering data into a CRM, other online tools, and cloud-based platforms;
• Other related tasks assigned by managers of the Clients and/or Helpware;

We Offer:
 

• Competitive compensation linked to EUR rate;
• Medical insurance after the trial period;
• English classes;
• Schedule: 8 am - 10 pm Kyiv Time (8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (5/2)
⏰ Schedule: 10.00 - 19.00
💰 Salary: $900

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $900 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

We are a top-1 sea moss superfood brand in the U.S., on a mission to redefine natural wellness.

Our goal? To make wellness simple, accessible, and affordable for everyone, everywhere.

Our products are skyrocketing (literally!), and we’re looking for an Affiliate & Streaming Operations Assistant who’s excited to grow with us. In this role, you’ll gain hands-on experience in affiliate marketing, and streaming operations—key areas in today’s digital landscape.

 

Why join us?

It’s a great chance to enter the e-commerce world alongside a strong Amazon team. You’ll develop real-world skills by managing essential workflows, working closely with our team, and building a foundation for a future career in digital marketing, partnerships, or content operations.

 

What you’ll do:

• Maintain and update internal reports and documentation
• Ensure all planned streams are timely entered into the calendar
• Assist in preparing themes and scripts for upcoming live streams
• Communicate with influencers and streamers on organizational matters
• Support the execution and tracking of affiliate marketing programs

What You Need to Succeed:

• Confident computer skills, especially in Google Docs, Sheets, and Calendar
• Experience working with spreadsheets, calendars, and structured data
• Basic English skills (for email communication and understanding software interfaces)
• Strong attention to detail and task accuracy
• Quick learner—comfortable adapting to new CRM systems and platforms
• Experience communicating with influencers is a plus, but not required
  
   

What we offer:

• A fast-paced, creative environment: Be part of a team that values innovation and bold ideas.
• Full-time remote flexibility: Work from anywhere while staying connected with a passionate, international team.
• Competitive salary: We reward talent and hard work.
• 28 days of holidays and sick leave: Because balance is key.
• Global teambuilding and brainstorming events: Collaborate, innovate, and grow with a diverse team.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.