Customer Support Specialist (offline)

Skylum allows millions of photographers to make incredible images faster. We automate photo editing with the power of artificial intelligence while leaving all the creative control in the hands of the artist. Our software gives rise to entirely new ways to enjoy photography

Skills we look for:
— At least 6 months experience in Customer Support;
— Upper-intermediate English and German is a MUST;
— Excellent communication skills;
— High level of personal responsibility;
— Positive attitude :)

Would be a plus:
— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
— Interest in photography;
— Photographer portfolio;
— Experience working with Photoshop and Lightroom;
— Knowledge in Zendesk;
— Analytical skills.

Your daily tasks will be:
— Handle and resolve all customers’ complaints and requests (via emails and social media channels);
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones;
— Develop the knowledge base (FAQ, etc.);
— Translate advertising materials if necessary.

What we offer:
For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
— An educational allowance to ensure that your skills stay sharp;
— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:
— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:
— Medical insurance;
— Twenty-one days of paid sick leave per year;
— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:
— Twenty-one days of paid vacation per year;
— Fun times at our frequent team-building activities;

About Skylum Software

About us:
We’ve been around for almost 12 years, and growing stronger every year. We began as MacPhun, a startup with only 10 people who created apps for Mac.
Now we’re Skylum, a global imaging technology company with offices in New York, Kyiv, and Tokyo. We’ve grown to more than 100 employees with one goal and one vision for our future. Today, Skylum, allows millions of photographers to make incredible images faster. We automate photo editing with the power of Artificial Intelligence yet leave all the creative control in the hands of the artist.

Our mission:
To create products that will bring photography to the next level.
We want to reach the point where Skylum is the first company comes to mind when talking about photo editing. Our goal is to be the editing software of choice for photographers.

Our vision:
The next generation image editor, powered by Artificial Intelligence. Result oriented instead of tool centric. The most beloved software that allows millions of creators exceed their expectations, get the job done faster and have fun.
Our product — Luminar — a one-stop solution for editing and managing photos with unique AI tools and over 100 pro-level features.

Awards:
Skylum thrives for innovation, and has won industry awards, including Best Mac App of 2017, EISA Best Product 2019-2020, Outdoor Photographer Editors’ Picks, The LUCIE Technical Awards for Best Software Plugin 2019, TIPA World Awards for Best Imaging Software 2019.2020 Editor’s Choice by Macworld for Luminar 4.

Benefits of working with us:
● Challenging and innovative projects;
● True professionals and simply amazing people as your coworkers;
● Possibility to work on a one-of-a-kind photo editor, Luminar, which runs on Artificial Intelligence and makes editing fun and simple for everyone;
● 21 paid vacation days per year;
● Medical insurance and 21 paid sick leave;
● Corporate and teambuilding events where we celebrate the successes and achievements of our teams and the company;
● Ample working space in the Podil neighborhood of Kyiv in an office equipped with everything you might need for productive and comfortable work.

Company website:
http://skylum.com

DOU company page:
https://jobs.dou.ua/companies/skylum-software/

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  • Category: Support
  • English: Upper-Intermediate
  • No experience
  • Office/Remote of your choice
  • Product
  • Ukraine (Kyiv), Portugal