Jobs at Djinni

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Requirements:

• 2+ years of experience in a similar position;
• Deep knowledge and practical experience with Facebook Ads (launching awareness and conversion campaigns for apps and websites);
• Ability to set up conversions and optimize advertising campaigns;
• Confident use of Excel and Google Sheets;
• Proactivity, responsibility, and ability to meet deadlines;

• English proficiency at Strong Intermediate level or higher for reading and understanding professional documentation/literature.

   

Will be a plus:

• Experience working with Twitter (X) Ads, Snapchat Ads; 
• Experience in the iGaming industry;
• Experience in creating and managing advertising campaigns targeting Africa.

Responsibilities:

• Preparing for campaign launches: product and competitor analysis;
• Requesting creatives from the design team and preparing ads;
• Setting up, launching, and managing Facebook Ads campaigns for websites and apps;
• Monitoring campaign performance (analysis, optimization, and scaling);
• Preparing reports and forecasts on advertising performance.

Company offers:

• Long-term cooperation and work with international projects;
• Competitive salary (tied to a foreign currency) and stable payments;
• 18 working days of paid vacation per year;
• 12 paid sick days without a medical certificate per year;
• Additional paid days off on Ukrainian public holidays; — Opportunities for professional growth;
• Corporate training and compensation for industry-related learning materials;
• Compensation for sports activities and language courses;
• Flexible working hours (start between 9 AM and 11 AM, 8-hour workday + 1 hour for lunch).

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an AI/ML Engineer (LLM and Autonomous Systems Specialist) to help us deliver an ambitious new project - the development and training of intelligent behavioral models for autonomous platforms capable of operating and making decisions without constant network connectivity.

The project lies at the intersection of artificial intelligence, machine learning, simulation, and robotics.

Its goal is to create a system where AI not only reacts but also understands context and adapts to its environment.

We are a technology-driven FinTech company that has gone far beyond traditional financial services - actively expanding R&D directions related to autonomous systems, model training, and next-generation agent architectures.

If you’re ready to build technologies at the intersection of AI, machine learning, and autonomous systems - welcome to the team!

Responsibilities:

• Train AI models that analyze sensor data and make autonomous decisions (Behavioral Cloning, Reinforcement Learning).
• Work with virtual simulation environments that create scenarios for reinforcement learning.
• Configure and optimize algorithms for computer vision and navigation — obstacle detection, route planning, spatial orientation.
• Transfer trained models from simulation to real devices and adapt them to limited hardware resources.
• Develop and test behavioral strategies for operation under weak or no connectivity.

Requirements:

• Strong experience with Python, PyTorch, and/or TensorFlow.
• Deep understanding of CNNs, RNNs, Transformers, and LLM fine-tuning techniques (LoRA, PEFT).
• Experience with LLM serving frameworks such as vLLM, Ollama.
• Simulation & Training: The AI model is initially trained in a virtual environment using cloud platforms.
• Computing Power: A separate high-performance computer.

Nice to have: 
 

• Work with simulation environments (AirSim, CARLA, Isaac Sim) for synthetic data generation and model validation.
• Data Handling: MongoDB is used as a local onboard database to store instructions and sensor data. 
• Hardware Integration: A Raspberry Pi acts as the intermediary, receiving AI commands and relaying them to the controller (e.g., Jetson, Pixhawk). 

What We Offer: 

• Competitive salary and performance-based bonuses.
• Opportunity to work on cutting-edge AI + blockchain projects.
• Flexible working hours and remote work options.
• Professional development, training, and access to AI & blockchain research resources.
• A collaborative and innovative work environment. 

Join us and help shape the future of AI-driven blockchain automation!

📍 Location: Warsaw, Poland (on-site)
🕐 Start: ASAP
 

About the role:

We’re looking for a motivated Full Stack Developer (Junior / Junior+) to join our Warsaw team.
You’ll develop and improve web and mobile applications using Go for backend and React / React Native for frontend.
This is a great opportunity to grow fast in a product environment, work with modern tools like Cursor and ChatGPT, and learn directly from senior engineers.
 

Responsibilities:

• Develop and maintain web and mobile features using Go and React / React Native
• Collaborate with the team to implement and optimize backend and frontend functionality
• Participate in code reviews, testing, and continuous improvement
• Debug, optimize, and maintain existing systems

Requirements:

• 1-2 years of commercial experience with Go
• 1-2 years of experience with React and/or React Native
• Strong knowledge of JavaScript / TypeScript
• Understanding of programming algorithms and data structures
• Experience with REST API, JSON, and HTTP
• Basic experience with Git and Docker
• English - Intermediate+
• Ability to learn quickly and adapt to new technologies
• Experience using tools like Cursor and ChatGPT in daily development
• Responsible, proactive, and detail-oriented

Nice to have:

• Experience working with PostgreSQL or MongoDB
• Familiarity with CI/CD pipelines

We offer:

• Office-based position in Warsaw
• Mentorship from senior developers
• Friendly and supportive team
• Opportunities for growth to a higher level
• Competitive salary (discussed individually)

Tech stack: Go, React, React Native, TypeScript, REST API, Docker, Git, PostgreSQL


💬 If you are ready to join our team and work on exciting projects in Full-Stack development using Go and React / React Native, we invite you to submit your resume. Join us and showcase your talent in building high-quality, scalable web and mobile applications.

Job Description

● Strong Python skills

● Strong working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases

● A successful history of manipulating, processing and extracting value from large disconnected datasets

● Experience building and optimizing data pipelines, architectures and data sets

● Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement

● Strong analytic skills related to working with unstructured datasets

Technologies:

• Python
• AWS: SES, RDS (MySQL), EC2, ECS, VPC, etc
• Snowflake
• Docker
• dbt
• Airflow

Job Responsibilities

● Manage and optimize core data infrastructure

● Develop custom data infrastructure not available off-the-shelf

● Build monitoring infrastructure to give visibility into the pipeline’s status

● Monitor all jobs for impact on cluster performance

● Run maintenance routines regularly

● Tune table schemas to minimize costs and maximize performance

● Build and maintaining custom ingestion pipelines

● Build non-SQL transformation pipelines

● Build processes supporting data transformation, data structures, metadata, dependency and workload management

Department/Project Description

GlobalLogic is partnering with a US-based digital health company, whose mission is to connect people in social interactions for the health conversations, build online health communities to support each other and share knowledge about how to deal with the disease

About client:
Our Client is the fast-paced digital healthcare company which creates the growing portfolio of online health communities for people with chronic conditions. Company’s mission is to improve patient’s quality of life by connecting them with each other, with caregivers and healthcare industry partners, building beneficial social interactions and meaningful health conversations. 

About project:
The core of the project is working with the data; the target is to re-design and enhance data-driven solutions. The team is responsible for expanding and optimizing the data flow and data pipeline architecture, model and analyze data, interpret trends or patterns in complex data sets and translate them into product and marketing insights. If you are excited by the prospect of optimizing or even re-designing our data architecture to support our next generation of products and data initiatives, we would be thrilled to have you apply!

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)

• Willingness to work shifts and be available outside standard hours for VIP client needs

   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home 

Python/Django Developer (Part-Time, ~30 hours/month)

We are looking for a talented Python/Django Engineer to join our growing remote team.
Shopify experience would be a great plus, but it’s not required.

You will have the opportunity to:

🔹 Work on various e-commerce and business automation projects, helping platforms scale and evolve thanks to your backend expertise.
🔹 Collaborate with experienced developers and get ongoing mentorship and code review support.
🔹 Join an international team across 4 countries in a collaborative environment where every opinion matters.
🔹 Work with modern infrastructure, APIs, and integrations that make a real impact for clients.

Requirements:

🔹 Python (3.x), Django Framework (2+ years of commercial experience)
🔹 Experience with RESTful APIs, PostgreSQL/MySQL, ORMs
🔹 Understanding of OOP, design patterns, and clean architecture principles
🔹 Experience with frontend basics (HTML5, CSS3, JS) — good to have
🔹 Familiarity with Docker, Git, and cloud services (AWS, GCP, or similar)
🔹 Ability to write clean, maintainable, and well-documented code
🔹 Open-mindedness, analytical mindset, and flexibility

(Shopify API or Liquid knowledge will be considered a bonus.)

We offer:

• Training and mentorship inside and outside the company
• Competitive hourly rate
• Flexible working schedule
• Remote work
• Paid vacation and sick leaves
• Professional growth and cross-domain experience

We are looking for a Sales Manager (PSP) to join a global IT FinTech holding that develops its own payment solutions for high-risk industries (gambling, betting, iGaming, and forex). The company provides access to a wide range of international payment methods and builds partnerships with clients across the globe.

The  products -own payment solutions and PSP systems worldwide

Main markets - Tier  -1,2, 3 

The Team -  (sales manager, account managers)

Work type - Fully remote job from any country 

Conditions - High fixed salary + bonuses and %, remote mode (Full-time), career and financial growth, paid vacation and sick leave, and other goodies.  

Requirements: 

• At least 3 years of sales experience in FinTech  for high-risk businesses( gambling)
• Excellent communication in English (B2 and higher) — is a must
• Proven track record of entering new markets and closing high-value deals;
• Experience working with Agents (tech platforms, consulting companies, PSPs, etc.);
• Strong sales and negotiation skills
• Solid knowledge of KYB, compliance, and corporate structuring;
• Readiness for business trips

• Adaptability, flexibility, and readiness to work in fast-paced environment

   

Responsibilities: 

• Searching for and establishing a new merchants
• Market analysis, active sales of our services to merchants
• Negotiate terms, finalize deals, connecting merchants
• Sales cycle from the first contact to the launch of a merchant in live
• Unite and align with colleagues (support, finance, legal departments) around common objectives
• Presentation of the company at conferences, business trips to conferences in other countries
• Provide creative solutions for challenging tasks and issues

We offer

• Financial stability and competitive salary
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation)
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• A dynamic and flexible startup environment that encourages innovation
• 24 paid vacations, not limited to sick leaves, and additional day-offs
• The perspective of development in FinTech with a focus on a foreign market

Job Description

• Strong hands-on experience with Azure Databricks (DLT Pipelines, Lakeflow Connect, Delta Live Tables, Unity Catalog, Time Travel, Delta Share) for large-scale data processing and analytics
• Proficiency in data engineering with Apache Spark, using PySpark, Scala, or Java for data ingestion, transformation, and processing
• Proven expertise in the Azure data ecosystem: Databricks, ADLS Gen2, Azure SQL, Azure Blob Storage, Azure Key Vault, Azure Service Bus/Event Hub, Azure Functions, Azure Data Factory, and Azure CosmosDB
• Solid understanding of Lakehouse architecture, Modern Data Warehousing, and Delta Lake concepts
• Experience designing and maintaining config-driven ETL/ELT pipelines with support for Change Data Capture (CDC) and event/stream-based processing
• Proficiency with RDBMS (MS SQL, MySQL, PostgreSQL) and NoSQL databases
• Strong understanding of data modeling, schema design, and database performance optimization
• Practical experience working with various file formats, including JSON, Parquet, and ORC
• Familiarity with machine learning and AI integration within the data platform context
• Hands-on experience building and maintaining CI/CD pipelines (Azure DevOps, GitLab) and automating data workflow deployments
• Solid understanding of data governance, lineage, and cloud security (Unity Catalog, encryption, access control)
• Strong analytical and problem-solving skills with attention to detail
• Excellent teamwork and communication skills
• Upper-Intermediate English (spoken and written)

Job Responsibilities

• Design, implement, and optimize scalable and reliable data pipelines using Databricks, Spark, and Azure data services
• Develop and maintain config-driven ETL/ELT solutions for both batch and streaming data
• Ensure data governance, lineage, and compliance using Unity Catalog and Azure Key Vault
• Work with Delta tables, Delta Lake, and Lakehouse architecture to ensure efficient, reliable, and performant data processing
• Collaborate with developers, analysts, and data scientists to deliver trusted datasets for reporting, analytics, and machine learning use cases
• Integrate data pipelines with event-based and microservice architectures leveraging Service Bus, Event Hub, and Functions
• Design and maintain data models and schemas optimized for analytical and operational workloads
• Identify and resolve performance bottlenecks, ensuring cost efficiency and maintainability of data workflows
• Participate in architecture discussions, backlog refinement, estimation, and sprint planning
• Contribute to defining and maintaining best practices, coding standards, and quality guidelines for data engineering
• Perform code reviews, provide technical mentorship, and foster knowledge sharing within the team
• Continuously evaluate and enhance data engineering tools, frameworks, and processes in the Azure environment

Department/Project Description

GlobalLogic is searching for a motivated, results-driven, and innovative software engineer to join our project team at a dynamic startup specializing in pet insurance. Our client is a leading global holding company that is dedicated to developing an advanced pet insurance claims clearing solution designed to expedite and simplify the veterinary invoice reimbursement process for pet owners.
You will be working on a cutting-edge system built from scratch, leveraging Azure cloud services and adopting a low-code paradigm. The project adheres to industry best practices in quality assurance and project management, aiming to deliver exceptional results.
We are looking for an engineer who thrives in collaborative, supportive environments and is passionate about making a meaningful impact on people's lives. If you are enthusiastic about building innovative solutions and contributing to a cause that matters, this role could be an excellent fit for you.

Hey there!

It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in.

We are looking for a Technical Support Specialist to join our team. This role is critical to ensuring the stability, reliability, and quality of our production systems and partner integrations, especially in the dynamic world of iGaming.

What you’re going to do:

• Monitoring & Alerts
• Design, implement, and maintain monitoring systems and alerts for our production environment.
• Respond swiftly to incidents and anomalies to ensure uptime and performance.
• Technical Support
• Act as the first line of support for partner inquiries related to integrations and production issues.
• Provide timely, clear, and technically sound responses to internal and external stakeholders.
• Quality Assurance
• Test partner integrations in both staging and production environments.
• Validate casino game flows and API interactions, reporting issues with clarity and precision.
• Collaborate with QA and development teams to ensure seamless partner experiences.

Who we’re looking for:

• Experience in software testing or QA is a strong plus.
• Ability to query and analyze data using MySQL.
• Familiarity with Node.js codebase and debugging practices.
• Strong communication skills and a service-oriented mindset.
• Detail-oriented with a knack for spotting inconsistencies and edge cases.

What To Expect From Digicode?

🌎 Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. As long as you have the Internet and your travel nomad lifestyle doesn’t affect the work process (you meet all deadlines and are present at all the meetings), you’re all set.

💼 Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.

🧘‍♂️ Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, flexible schedule, medical insurance for employees and their children, monthly budget for things like a gym or pool membership.

🙌 Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and a flat organization structure.

And, also, corporate gifts, corporate celebrations, free food & snacks, play & relax rooms for those who visit the office.

Did we catch your attention?

Join us on this exciting journey! We’re eager to grow and evolve together with you!

*By submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation

We are looking for a motivated and responsible Project Manager/Business Analyst to join our team.
 

ROLE DESCRIPTION

You’ll become part of the PM team and work closely with our clients and tech experts.
Your main goal will be to understand client needs, translate them into clear technical requirements, and ensure successful project delivery.

In addition to business analysis, you’ll lead discovery phases, facilitate communication between stakeholders and clients, and coordinate project progress.

LenderKit is a framework that provides a solid foundation for developing custom crowdfunding platforms while saving a significant amount of time and effort.
It consists of two parts — a back-office and a custom-developed front-end website.
 

RESPONSIBILITIES

Business Analysis:

• Communicate and collaborate with stakeholders and clients to elicit, formalize, and maintain requirements (both during the pre-sale stage and project implementation).
• Create user stories with clear acceptance criteria, low-fidelity wireframes, and business process descriptions.
• Validate interface designs and approve features based on BA specifications.
• Analyze, document, and manage requirements throughout the project lifecycle.

Project Management:

• Own project planning and scope management — define milestones, prioritize tasks, and control delivery timelines.
• Coordinate cross-functional teams (developers, designers, QA) to ensure alignment and delivery quality.
• Manage communication with clients throughout the project — set expectations, run demos, gather feedback.
• Participate in pre-sales and project estimation activities with sales and tech leads.
• Track project risks and develop mitigation strategies.
• Keep project documentation and backlog up to date.
   

REQUIREMENTS

• 1–2+ years of experience in business analysis and/or project management of IT projects.
• Strong Upper-Intermediate or Advanced English (written and spoken).
• Understanding of business analysis principles and software development methodologies (Scrum / Agile).
• Understanding of the IT industry and the software development lifecycle (SDLC).
• Familiarity with REST API, HTML, and CSS.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple workstreams simultaneously and stay delivery-focused.
• Sense of humor :-)
• Basic knowledge of at least one programming language — a plus.
• Experience with task management tools (e.g., Jira, Confluence, ClickUp) — a plus.
   

WHY JOIN US

We have deep expertise in FinTech trends and bring together a team of specialists with an engineering mindset.
You’ll work on meaningful products in the investment and crowdfunding domain and have room to grow as both a Business Analyst and a Project Manager.

Looking forward to seeing you as part of the JC team!

We are looking for a remote generalist senior backend engineer with experience in Java (and preferably Kotlin) to join our early team to build our product from zero to one. Your role will include projects working with other team members including building integrations into enterprise systems, scraping, contributing to systems to allows users to use LLMs to generate sales insights at scale, and scrape, processing & deriving insights from millions of public documents.

You might be a fit if you:

• Are a senior developer with Enterprise B2B SaaS experience or Big data processing experience in the JVM ecosystem and ideally Kotlin.
• Are excited to roll up your sleeves and work in all parts of the backend and have experience working in small teams & startups. Ideally have experience working in a fast-growing startup.
• Ideally experience with the following stack:
  • Kotlin (BE)
  • GCP
  • Google Cloud SQL for PostgreSQL
  • Firebase
  • Python
• Have experience with some of the following (not required):
  • Natural Language Generation
  • Enterprise API integrations
  • Prompt Engineering
  • Large Scale Web Scraping & Parsing

Devico is a hard-working and tight-knit team with first-rate experience in full-cycle Web and Mobile development. For over 15 years, we've been helping global clients by providing hard-to-find technology resources in software development, QA, UI/UX, and product. Our strengths lie in custom software platforms, test automation, mobile development, and modern technologies like JavaScript (and its frameworks), Java, Python, .Net, and more.

As part of our ongoing growth, we are looking for a Customer Success Manager to join our team full-time. This role is key to ensuring our clients get the maximum value from our cooperation, maintaining long-term relationships, and keeping communication smooth, transparent, and effective.

Responsibilities:

• Build and maintain close relationships with international clients across multiple time zones.
• Ensure clients are satisfied and get full value from the services provided by Devico teams.
• Oversee onboarding and ongoing communication between the client and internal delivery teams.
• Track project satisfaction, anticipate risks, and respond proactively to any issues or escalations.
  Coordinate client feedback with relevant departments (development, QA, recruitment, HR).
• Provide regular reporting and insights to both clients and internal stakeholders.
  Identify opportunities to expand cooperation and support account growth.

Requirements:

• 2+ years of experience in a Customer Success, Account Management, or client-facing role in an IT outsourcing or outstaffing company.
• Excellent interpersonal and communication skills with the ability to handle complex conversations with clarity and empathy.
  Strong organizational skills - ability to multitask and prioritize client needs.
• Deep understanding of IT project lifecycles and team dynamics.
• Fluent English (C1+) - both written and spoken.
• Experience working with CRM systems and communication tools like (Jira, HubSpot, Slack, etc.)
• A proactive, problem-solving mindset and a focus on client success.

We offer:

• Remote work;
• Flexible schedule and ability to manage your working hours;
• Competitive salary;
• Work with international clients and challenging projects.
• Opportunities for professional development.
• Supportive leadership and an open-door policy for new ideas
• Paid vacation and sick leave.
• Medical insurance provided

Join our team to work on enhancing a robust data pipeline that powers our SaaS product, ensuring seamless contextualization, validation, and ingestion of customer data. Collaborate with product teams to unlock new user experiences by leveraging data insights. Engage with domain experts to analyze real-world engineering data and build data quality solutions that inspire customer confidence. Additionally, identify opportunities to develop self-service tools that streamline data onboarding and make it more accessible for our users.

Our Client was established with the mission to fundamentally transform the execution of capital projects and operations. Designed by industry experts for industry experts, Client’s platform empowers users to digitally search, visualize, navigate, and collaborate on assets. Drawing on 30 years of software expertise and 180 years of industrial legacy as part of the renowned Scandinavian business group, Client plays an active role in advancing the global energy transition. The company operates from Norway, the UK, and the U.S.

Lead responsibilities:

• Ensure the team follows best practices in coding, data modeling, and system integration.
• Act as the primary point of contact for resolving complex technical challenges.
• Onboard new hires by providing hands-on guidance during their initial weeks, ensuring a smooth transition into the team (4-6 engineers).

Key Responsibilities:

• Design, build, and maintain data pipelines using Python.
• Collaborate with an international team to develop scalable data solutions.
• Develop and maintain smart documentation for process consistency, including the creation and refinement of checklists and workflows.
• Set up and configure new tenants, collaborating closely with team members to ensure smooth onboarding.
• Write integration tests to ensure the quality and reliability of data services.
• Work with Gitlab to manage code and collaborate with team members.
• Utilize Databricks for data processing and management.

Requirements:

• Programming: Minimum of 5 years as data engineer, or in a relevant field.
• Python Proficiency: Advanced experience in Python, particularly in delivering production-grade data pipelines and troubleshooting code-based bugs.
• Data Skills: Structured approach to data insights.
• Cloud: Familiarity with cloud platforms (preferably Azure).
• Data Platforms: Experience with Databricks, Snowflake, or similar data platforms.
• Database Skills: Knowledge of relational databases, with proficiency in SQL.
• Big Data: Experience using Apache Spark.
• Documentation: Experience in creating and maintaining structured documentation.
• Testing: Proficiency in utilizing testing frameworks to ensure code reliability and maintainability.
• Version Control: Experience with Gitlab or equivalent tools.
• English Proficiency: B2 level or higher.
• Interpersonal Skills: Strong collaboration abilities, experience in an international team environment, willing to learn new skills and tools, adaptive and exploring mindset.

Nice to have:

• Experience with Docker and Kubernetes.
• Experience with document and graph database.
• Ability to travel abroad twice a year for an on-site workshops.