Jobs Customer/Technical Support

Ven Commerce Ltd is an international company with offices in the United States, Israel, and Ukraine (Kyiv). We develop comprehensive e-commerce solutions and mobile applications for businesses, helping companies effectively manage their online services and enhance their customer experience.

As our team continues to grow, we are looking for a Customer Support Specialist (U.S. market, Real Estate) — someone who will assist users of our services, support tenants of residential and commercial properties, and help ensure the stable operation of our digital platforms.

Responsibilities:

• Communicate with users exclusively via email requests through the Freshservice system.
• Provide support to users of the company’s mobile applications.
• Assist tenants of residential and commercial properties with platform-related inquiries.
• Investigate and resolve technical issues within the applications (troubleshooting).
• Identify, reproduce, and document bugs, and report them to the technical team via the ticketing system (JIRA).
• Communicate with third parties and internal teams via email and internal messaging tools.
• Collaborate with product and technical teams to resolve technical issues efficiently.
• Prepare reports on the volume and nature of incoming requests.
• Maintain and update the knowledge base, ensuring information remains accurate and up to date.
• Create and document instructions for new processes and platform features.
• Advise users on the platform functionality and service capabilities.
• Collect, analyze, and share user feedback regarding the application’s performance.
• Analyze support requests to identify recurring issues and opportunities for product improvement.
• Participate in team meetings (daily, weekly, planning).
• Work in accordance with SLA and customer service standards.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 days off.
• Evening shifts: 15:00–24:00 (Kyiv time).
• Competitive salary.
• Support from a team lead and a friendly team environment.
• High-quality onboarding and training materials.
• Opportunities for career growth.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid vacation days (including sick leave).
• Team buildings and corporate events in Ukraine.
• A comfortable office available during power outages.
• Corporate psychological support program.

What we expect:

• Fluent English (C1 level) — both written and spoken.
• At least 1 year of experience in customer support or technical support.
• Experience supporting mobile or web applications.
• Troubleshooting and technical problem diagnostics skills.
• Ability to analyze support requests and identify root causes of issues.
• Strong attention to details and analytical thinking.
• Ability to work with large volumes of information and quickly find solutions.
• High level of customer orientation and professional written communication.
• Proactivity and the ability to work in a fast-paced environment.
• Experience with Freshservice, Jira, or other ticketing systems is a plus.
• Experience in proptech / real estate / SaaS is an advantage.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in a technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with log monitoring tools such as Datadog, Groundcover, Logz.io, Coralogix, or similar platforms, with the ability to search logs, identify errors, and trace issues;
🔹 Practical use of AI tools (e.g., ChatGPT, Copilot) and experience building simple automations, scripts, or workflows to improve efficiency;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹 Experience in post-launch product setup QA and technical troubleshooting.
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining - and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

We are hiring a Customer Support Agent to provide high-quality client service for online products.
 

Role Overview:

We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
 

Key Responsibilities:

• Act as the main point of contact for customers actively using the product;
• Respond to customer inquiries in a timely and professional manner;
• Provide customer support via email and chat;
• Gain a good understanding of the product to effectively answer customer questions;
• Communicate with other team members to find solutions when needed;
• Escalate inquiries to the relevant departments when required.

(Full training will be provided.)
 

Ideal profile for the position:

• Fluent Polish speaker;
• Good communication skills and customer-oriented mindset;
• Active listening skills, patience, and attention to detail;
• Ability to manage time effectively in a shift-based environment;
• Affinity with technology;
• Previous Customer Support experience is required;
• Previous iGaming experience is a plus;
• English level: B2 for internal communication.
   

Work Model & Schedule:

• Fully remote role;
• Shift-based position;
• Day shifts only (no night shifts);
• Working days: 4 days on / 2 days off;
• Shifts may include weekends.
   

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.
   

Interview process:

1. HR Interview with a recruiter;
2. Final interview with the team;
3. Final decision.
    

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.
This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:
Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)
The schedule is flexible and will be discussed with an agent on an individual basis, 8-hour working day (+ paid break).

• 30-min. lunch break;
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis;
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard/Technical skills:

• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs;
• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals.
   

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;

• Willingness to follow established workflows and contribute to continuous improvement.

   

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Working with EverHelp is about:
 

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;

• A supportive, professional team that values ownership, proactivity, and growth;
   

  Career growth opportunities—including progression to CS Team Lead roles.
  
  Submit your resume and join our team !

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

Responsibilities

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

Installs, configures, and upgrades computer hardware and software.

Provides end-user software troubleshooting and support.

Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Provides troubleshooting and support.

Provides phone and help-desk support for local and off-site users.

Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities

Maintains current knowledge of relevant technologies as assigned.

Participates in special projects as required.

Skills

Must have

Windows server/AD/DHCP administration (accounting, policy handling, etc...)

Windows workstation admin (OS install, security patches, etc...)

Application software development install / maintain

Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)

Troubleshooting hardware problems

Excellent troubleshooting skills in complex software and hardware problems

Knowledge of structured cabling systems, able to design SCS fit out.

Non-technical skills

English language at least medium level

Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations

Strong verbal and personal communication skills

Accuracy and Attention to details

Problem analysis, use of judgment and ability to solve problems efficiently

Verbal communication skills

Tolerant and flexible to different situations

Nice to have

VDI environment administration

Basic scripting knowledge

Basic Linux admin (OS install, basic config)

Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.

Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. 
You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• 2+ years of experience in L2 or L3 Application Support
• Strong SQL skills for data analysis and troubleshooting
• Hands-on experience with RESTful APIs and system integrations
• Experience supporting Web and Mobile applications in production environments
• Customer-facing mindset, with the ability to manage relationships under pressure
• Experience working in operationally critical, high-pressure environments, including incident management
• Fluent English, with strong written and verbal communication skills

Nice to Have:

• Experience with Postman, Salesforce or other integration/CRM tools 
• Bachelor’s degree in Computer Science or a related technical field.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via chat or telephone.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B1 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

Hey there, future Night Shift Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.
 

💪 YOUR QUEST-LINE:

• Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
• Working night shifts and ensuring consistent, high-quality support coverage during nighttime hours;
• Investigating technical or account-related issues, understanding user context, and offering effective solutions;
• Assisting users with questions about digital items, platform mechanics, and transactional flows;
• Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
• Identifying recurring questions and contributing to updates for internal documentation or FAQs;
• Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;
• Ensuring a positive user experience through clarity, patience, and empathy in communication.

👨‍🚀 YOUR IN-GAME SKIN:
 

• 0,5+ year of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;
• Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;
• Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
• Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
• Confident PC user with fast typing and the ability to juggle several chats at once;
• Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;
• At least Intermediate level of English.

🧜‍♀️ WILL BE YOUR BOOST:

• Familiarity with anti-fraud basics or working with suspicious activity checks;
• Experience resolving issues related to payments, declined transactions, or refunds;
• Understanding of KYC / account verification processes.

🥷 YOUR POWER-UPS SOURCE:
 

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

If you read everything carefully and exclaimed, then we are already looking forward to your resume and portfolio!
Send them as soon as possible! 🚀

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• B2B experience (casino, platform)
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?
3. Please explain more about your experience B2B from Client Success Management role (iGaming) ?
4.  What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?    
5. What is your notice period and how soon can you join ?   

Role Purpose

Deliver high-quality real-time customer support through live chat and phone, ensuring quick responses, accurate solutions, and excellent customer experience.

Key Responsibilities

• Communicate with customers via live chat and phone.
• Resolve simple and standard inquiries independently.
• Escalate cases to relevant departments or shift Team Lead when needed.
• Use the knowledge base to find and apply appropriate articles.
• Maintain a friendly, professional, and consistent tone of voice.
• Improve SLA requirements: response speed, quality of answers, and chat volume per shift.
• Ability to work in data-driven environment and accept, analyze information received.

Required Experience & Skills

• Native Spanish and Fluent English (oral and written).
• Fast and accurate typing.
• Computer literacy; experience with chat tools (e.g., Zendesk, Intercom, Freshdesk) is a plus.
• Multitasking, problem-solving, and stress management skills.
• Flexibility to work night shifts in a 24/7 rotation.

Schedule: 
2/2 shift system – 2 days on / 2 days off, 12-hour shifts (including nights).

Format: remote

• As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

   

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

   

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

   

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

   

• Languages:
  • English: B1 
  • Ukrainian: C2 

We are looking for a Junior IT Support specialist at the Low Junior or Trainee level to work in our Dnipro office. This role is ideal for someone who wants to start a career in IT and gain practical experience in technical support and basic system administration.

You will work as part of the IT Support team and assist with daily user support tasks, equipment management, preparing devices for employees, and maintaining basic office IT infrastructure.

This is an entry-level position, so we are open to candidates without commercial experience. We value motivation, the ability to learn quickly, communication skills, and the desire to grow within the IT field.

English language requirement:
English level B1 – B2+

The candidate should be comfortable participating in calls with colleagues from other offices and able to understand basic technical communication in English.

Soft skills:

Personal qualities and communication skills are extremely important for this role. We are looking for someone who:

• has strong communication skills
• is open to learning and development
• can work effectively in a team
• is willing to help colleagues
• is result-oriented
• is responsible and attentive to detail

Basic technical knowledge:
The candidate should have a basic understanding of the following technologies and principles

• Windows operating systems
• macOS operating systems
• basic corporate IT systems principles
• basic networking principles
• user account management basics
• general computer hardware principles

Technologies and systems used in this role:

• Google Workspace
• Auth0
• Okta
• Slack
• Google Meet
• Gmail
• Zoom
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• standard macOS applications
• standard Windows applications

Main responsibilities:

• preparing laptops and equipment for employees
• preparing devices for new employee onboarding
• technical onboarding of new employees
• technical offboarding of employees
• issuing and tracking peripheral devices
• processing internal IT support requests
• participating in IT equipment inventory processes
• supporting basic office IT infrastructure
• participating in calls with colleagues from other offices

Nice to have:

• experience with equipment inventory
• experience preparing hardware for deployment
• experience in IT Support or Helpdesk
• basic networking knowledge
• participation in internal process improvements
• understanding of IT Asset Management principles
• process documentation or process design skills
• participation in hardware procurement optimization
• experience evaluating hardware before decommissioning

Training approach:
We are ready to train candidates without commercial experience if they have a basic understanding of computers, networking, and hardware.

Our team already has structured onboarding and training processes that help new employees quickly adapt to their role. New team members usually start with simple tasks and gradually move on to more complex responsibilities as they learn the company infrastructure and internal processes.

Additional information:
This role is well suited for technical university students or early-career IT specialists who want to gain practical experience and grow in IT Support or System Administration.

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and possibility to work remotely
• Annual performance bonus
• English classes
• Maternity/Paternity leave

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero