Jobs

PayDo - a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

Responsibilities:

1. Team Leadership and Management

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service.
• Provide guidance, coaching, and ongoing training to enhance skills and knowledge.
• Foster a positive, collaborative, and accountable team culture with a strong customer-centric approach.
• Oversee staff rotations, hiring, and offboarding decisions based on performance metrics.

2. Customer Experience Strategy

• Identify opportunities to enhance customer experience through innovative support solutions and process improvements.
• Implement strict SLAs for service request processing and develop functional QA monitoring mechanisms.
• Analyse customer feedback and support metrics to uncover trends, issues, and areas for improvement.

3. Operational Excellence

• Manage day-to-day operations, ensuring timely and effective resolution of inquiries and issues in line with SLAs.
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals.
• Drive quality assurance and continuous improvement initiatives.
• Introduce tools, technologies, and workflows to optimise processes and improve team productivity.

4. Cross-functional Collaboration

• Partner with Product (via DTO), Sales/Account Management, and Compliance to ensure seamless customer experience across all touchpoints.
• Handle essential customer requests escalated from Compliance and Account Management.
• Act as a customer advocate, representing customer needs in decision-making and product development initiatives.

Skills & Knowledge:

• Mandatory: Experience with Payments, chargebacks, and paybacks.
• Proven background in the FinTech industry.
• Experience in a similar managerial role at the international level.
• Track record of leading and motivating high-performing teams (7+ members).
• Ability to foster a collaborative and accountable team culture.
• Strong understanding of customer needs and expectations.
• Capability to identify improvement areas and implement innovative solutions.
• Policy and procedure development skills.
• Proficiency with CRM systems, analytics tools, and other relevant software.
• Strong financial and business acumen.

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country’s calendar.
• Flexible Payout Options – PE accounts or popular e-wallets.

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide.

We’re looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service during the night shift: 12 AM - 9 AM / 11 PM - 8 AM (EEST).

Entravel is a company that shapes the future of hotel booking. They are a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, Entravel is set to disrupt the industry by offering the world’s hotel rooms at the best prices.

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.
• Ensure a consistently high level of customer service at all times.

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

Entravel offers:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We’ll review your CV and everything you have sent us within five working days. If your background meets our needs — we’ll set up a call to get to know each other better. Otherwise, we aren’t quite ready for you at this moment. But no worries — our journey has just started, and we’d love to stay in touch as our team grows and more opportunities emerge. We wish you the best of luck with your aspiration.

🌟 About the Role

This is a hands-on tech support position focused on day-to-day operations. You’ll work directly with our affiliate and advertiser managers to troubleshoot tracking, assist with S2S integrations, and help automate reporting through Google Sheets and basic scripting.
You need to be resourceful, independent, and always one step ahead when it comes to finding smart solutions.

✅ Requirements

• Experience in a technical support / IT / ad-tech role – must
• Solid knowledge of Google Sheets (formulas, automation, pivot tables) – must
• Familiarity with Java, HTML, and basic scripting – must
• Understanding of S2S postback setup, tracking links, and affiliate platforms – advantage
• B2 English level
• Self-starter, quick learner, solution-oriented
• Remote position – candidates from Ukraine or Albania preferred
•  

🔧 Responsibilities

• Troubleshoot tech issues for affiliate/ad teams (broken links, tracking errors, conversions not firing)
• Set up and test new postback integrations with advertiser platforms
• Build and maintain internal tools and automations in Google Sheets
• Support the dev team with light code/debugging when needed
• Suggest improvements to make systems smoother and more scalable
• Serve as the go-to person for “tech emergencies” within the team

Job Description

• 3+ years of experience in software testing
• Location: Krakow or Szczecin
• Ability to communicate technical information effectively
• Strong interpersonal skills to collaborate with cross-functional teams
• Excellent problem-solving skills and the ability to identify and resolve issues effectively
• Basic understanding and experience in embedded software testing
• Minimum 1 year of experience in system testing
• 1 year of experience in defect analysis and its RCA using logs
• Experience in tools such as: Citrix, Sharepoint, Jira, Confluence, Salesforce, Spotfire
• Understanding of cloud services
• Understanding microcontroller peripherals such as SPI, I2C, UART and any other peripherals
• Experience working in healthcare or any regulated domain like aviation, pharma etc.

Nice to have:

• Experience working with Insulin pump device or any medical device will be preferred
• Experience in med-tech domain with Class B/C devices

Job Responsibilities

• Analyze project documentation and requirements.
• Log triage, investigation of failures in the field, root cause analysis, and participating in solution planning efforts.
• Prepare reports and participate in team status meetings.
• Works as technical customer support agent via Salesforce or program meetings
• Acts as liaison between post market and internal teams
• Identify, report, and track product defects until resolution, discovered during testing or user usage, and provide updates on issue status during management meetings
• Communicate with customers on status calls and discuss technical aspects of working scope.

Department/Project Description

Our client is a top healthcare device manufacturer from USA and Europe, aimed to innovate and rock the market. The project represents a big system including integration between the embedded device, mobile application, and web services, and because of this, we are focusing a lot on the security aspects of the embedded system. The project is very structured and process driven and it is considered as technical excellence so we are paying huge attention to the technical challenge motivation of our team members

Писати

Customer Support Specialist (Ukrainian/Russian)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 1 month. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off).

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible night shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.

We are a rapidly growing iGaming company expanding into the LATAM market. Our platform combines sportsbook, casino, affiliate marketing, and payment innovation. With thousands of users and ambitious growth plans, we’re building a support team that matches our pace — and we're looking for a Head of Customer Support to lead the way.

Your Mission

As Head of Support, you will:

• Build and scale the Customer Support function from scratch (or improve existing structure)
• Lead, and coach a multilingual 24/7 support team 
• Create and implement SLA, KPI, and QA processes to ensure high-quality player experience
• Collaborate with Payments, Product, Marketing teams to handle complex cases, player journeys, and bonus-related issues
• Own escalation flows, fraud alerts, and complaint resolution procedures
• Implement tools like Zendesk, Freshdesk, Intercom (or optimize current stack)
• Work cross-functionally to improve UX, help center, and feedback loops
• Build out a support knowledge base, macros, scripts, and training materials

• Track performance, deliver reports, and scale the team in line with business growth

   

What You Bring

• 2+ years in Customer Support leadership (iGaming / betting / fintech / crypto preferred)
• Experience in building or scaling a 24/7 support team in a high-growth B2C environment
• Deep understanding of iGaming user flows: registration, verification, deposits, bonuses, withdrawals, KYC, etc.
• Strong knowledge of support metrics (FRT, CSAT, NPS, AHT, etc.) and how to improve them
• Excellent people management & performance coaching skills
• Proficiency with support platforms & ticketing tools (Zendesk, Intercom, etc.)
• Ability to manage across time zones and cultures
• Fluent English is a must; Spanish/Portuguese/Ukrainian – big plus

🌟 About the Role

This is a hands-on tech support position focused on day-to-day operations. You’ll work directly with our affiliate and advertiser managers to troubleshoot tracking, assist with S2S integrations, and help automate reporting through Google Sheets and basic scripting.
You need to be resourceful, independent, and always one step ahead when it comes to finding smart solutions.

✅ Requirements

• Experience in a technical support / IT / ad-tech role – must
• Solid knowledge of Google Sheets (formulas, automation, pivot tables) – must
• Familiarity with Java, HTML, and basic scripting – must
• Understanding of S2S postback setup, tracking links, and affiliate platforms – advantage
• B2 English level
• Self-starter, quick learner, solution-oriented
• Remote position – candidates from Ukraine or Albania preferred
•  

🔧 Responsibilities

• Troubleshoot tech issues for affiliate/ad teams (broken links, tracking errors, conversions not firing)
• Set up and test new postback integrations with advertiser platforms
• Build and maintain internal tools and automations in Google Sheets
• Support the dev team with light code/debugging when needed
• Suggest improvements to make systems smoother and more scalable
• Serve as the go-to person for “tech emergencies” within the team

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We’re a Forbes-recognized lovemark brand with the highest eNPS in 2025. Our team consists of more than 300 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.

We are developing Nebula — the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 — our average AppStore rating (with more than 215 thousand ratings);
• OBRIO’s achievements and team’s expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.

We’re now looking for a Learning & Development Specialist to strengthen our Customer Support team. You’ll design and deliver impactful learning programs, enabling agents to grow faster, perform better, and directly influence business metrics.

Your Impact:

• Onboarding & Integration: launch programs that quickly ramp up new hires.
• Training Delivery: run workshops, 1:1 coaching, and refresher sessions.
• Content Development: create and update training materials, e-learning, and tests aligned with product changes.
• Assessments & Analytics: design knowledge checks, track results, and connect them to performance.
• Performance Coaching: partner with managers on tailored development plans.
• Skill Progression: build growth paths from entry-level to expert.
• Soft Skills: train empathy, negotiation, and conflict resolution.
• Business Impact: measure training effect on CSAT, FCR, CPT

About You:

• 2+ years in Learning & Development, Training, or Quality within Support or Operations.
• Strong facilitation and coaching skills (group and 1:1).
• Experience in creating training content, e-learning, or knowledge checks.
• Understanding of customer support metrics (CSAT, FCR, CPT).
• Data-driven approach: ability to link training to performance outcomes.
• English — Upper-Intermediate or higher.

Our benefits:

• Benefit from the flexibility to work from anywhere in the world;
• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
• Don’t worry about getting the right equipment, we’ve got you covered if necessary;
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
• Grow your skills with our training compensation program;
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
• Have fun with our online events and team-building activities.

Here’s what our hiring journey looks like: Initial Screening ➡️ Skills Assessment ➡️ Team Interview ➡️ Final Check ➡️ Job Offer.

Let’s team up and reach for the stars together!

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.

 

Currently, we are looking for a seasoned professional to join the Fluix team as a Senior Customer Success Manager.

 

Fluix is a B2B SaaS product under the Readdle umbrella. It’s a web app designed to help teams in field service industries work smarter, not harder. Our mission is to simplify complex processes such as inspections, compliance, and equipment monitoring, so our customers can focus on staying safe and productive. We’re proud to support businesses like RWE, Emerson, Siemens Gamesa, Multivac, and many other industry leaders around the world.

About the role:

As a Senior Customer Success Manager at Fluix, you will own and manage a diverse customer portfolio, ranging from smaller-scale teams to large enterprise accounts. As a senior team member, you will aim to raise the bar for excellence within customer success, lead by example, and mentor junior colleagues as well as peers. Your mission will be to reduce churn, drive product adoption, and ensure customers achieve lasting business value through Fluix.

What you will do:
Onboarding & Adoption

• Lead onboarding processes for new customers of varying sizes, ensuring smooth implementation and strong early adoption. Create scalable approaches that help teams quickly realize value.
• Act as the trusted advisor for your accounts, engaging with stakeholders at different levels across organizations. Build long-term partnerships by understanding customer goals, challenges, and success criteria.

Account Growth & Retention

• Own renewal negotiations directly, collaborating with your manager on strategy but taking responsibility for execution. Actively monitor account health to prevent churn and maintain strong retention rates.
• Identify upsell and cross-sell opportunities within your accounts by highlighting new features, functionality, and integrations that align with customer needs.

Internal Focus & Leadership

• Collaborate cross-functionally with Support, Sales, Marketing, Engineering, and Product to ensure customer needs are met, while sharing insights and influencing future improvements. Play a significant role in shaping our customer journey and roadmap with real-world feedback.
• Bring expertise and external learnings to strengthen the team, raise the performance bar, and encourage knowledge sharing. Help strategically shape the CS function at Fluix, with potential to grow into a leadership role over time.
• Use adoption metrics, usage patterns, and health scores to anticipate risks, surface opportunities, and guide your customer engagement strategy. Present findings internally to help align priorities.
• Keep an open eye for improvements and best practice implementation. Suggest ways for increasing digital fluency and existing processes efficiency.

About you:
 

• 5-7 years of experience in Customer Success, Key Account Management, or a related role within B2B and SaaS environments.
• Proven success in owning renewals and reducing churn.
• Strong communication and relationship-building skills, with the ability to get stakeholders' buy-in at multiple levels.
• Track record in functional and informal leadership will be an advantage.
• Data-driven mindset with strong problem-solving and strategic thinking abilities.
• Technical fluency with CRM and CS platforms (HubSpot, Salesforce, Gainsight); knowledge of integrations and APIs is highly desirable.
• Fluent in English (written and verbal); German is a plus.
• Dedicated, consistent, and motivated to influence not just customer outcomes but also how the CS function evolves at Fluix.

What you will get at Readdle:

• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
• Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
• A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
• Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
• Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Key Responsibilities:

• Respond promptly to client requests in live chats.
• Provide consultations on functionality, technical, and financial issues.
• Support users in various situations, including stressful ones.
• Communicate with clients to ease negativity and maintain a positive tone.
• Collaborate with other departments to improve processes and the product.
• Achieve individual and team KPIs related to service quality.

Requirements & Skills:

• Previous experience as a Support Manager / Customer Support Representative in iGaming/Betting is a strong advantage.
• Candidates without direct experience are welcome, but must be confident PC users and willing to learn quickly.
• High typing speed (160+ characters/minute) is required.
• Stress resistance, client orientation, and conflict-free communication style.
• Ability to handle aggressive users while staying professional.
• Experience in support roles in other industries is also possible (excluding Europe).
• Willingness to take a typing speed test.

Schedule & Benefits:

• Shift schedule 2/2:
  • Day shifts: 09:00–21:00 (UTC+2, Kyiv)
  • Night shifts: 21:00–09:00 (UTC+2, Kyiv)
  • After two shifts — two days off.
• First month — training and onboarding (flexible schedule).
• Fully remote work format.
• Paid vacation and sick leave.
• An additional day off on your birthday.
• Competitive compensation package.
• Friendly team and engaging corporate events.
• No micromanagement — trust, initiative, and quick decision-making.
• Opportunities for professional growth and career development.

We look for a highly motivated Customer Support agent for our business.

Ideally you have experience with Email support and Shopify.

You will have to answer from Mo-Sa during working times our Emails.

We have customers globally and its a fast growing and thought environement. 

We're seeking a Technical Support Engineer to join our team supporting professional trading companies. 

Responsibilities:

• Analyze and resolve complex B2B client queries via email
• Investigate issues and participate in root cause analysis
• Collaborate with DevOps, IT, and R&D teams to deliver solutions

• Document and structure client feedback for product improvement

   

Required Skills:

• Fluent English (business communication level)
• Ukrainian language proficiency
• Strong analytical and problem-solving abilities
• Experience in technical support, preferably B2B
• Excellent written communication skills
• Strong computer literacy and ability to learn new systems
• Patience, responsibility, and stress tolerance

• Avaliability during late night hours-early morning hours

   

Nice to Have:

• Knowledge of US Equity (stock) markets
• Experience with financial platforms
• Experience with AI/ML systems

• Python programming skills

   

We are a fast-growing iGaming company with 5+ years of experience and a strong team of 1300+ talented specialists! 💪

With 10+ successful projects thriving across Tier 1-3 countries, we continue to expand and shape the future of the iGaming industry. We value highly qualified professionals who help us grow and deliver the best results globally.

🚀 Join Our Team as a Support Manager!
 

What We’re Looking For:

✅ Stress Resilience: You can stay calm, focused, and effective under pressure.

✅ Customer-Centric Mindset: You genuinely care about solving customers’ issues and making their experience better.

✅ Quick Decision-Making: You’re able to think fast and make the right choices in high-pressure situations.

✅ Conflict Resolution: You know how to handle difficult users with patience and professionalism, defusing tension smoothly.

✅ Professional Communication: You’re always polite, respectful, and friendly — even in challenging conversations.

✅ Tech Savviness: You’re confident with computers and easily navigate various apps and systems.

Your Responsibilities:

💼 Provide prompt support via online chat. 💬

💼 Assist with technical questions, financial topics, platform features, or even casual chats

💼 Meet your personal financial targets along with team-wide service goals.

💼 Collaborate with other departments to improve products and internal processes.

Work Schedule:

🕒 Flexible shifts: 2 days on / 2 days off / 2 night shifts on / 2 days off.

Why you should join us:

☕️ Remote work format.

🏖 Paid Vacation & Sick Leave: Your well-being matters! Plus, enjoy an extra day off for your birthday.

🎁 Awesome Gifts: Creative presents for holidays and special occasions - we love to surprise our team!

💰 Competitive Salary: We value your work and reward it fairly.

🤝 Internal Events: Knowledge-sharing and professional growth opportunities with your colleagues.

💰 Referral Program: Help us find amazing teammates and receive cool bonuses.

🏆 Career Growth: You’ll constantly develop new skills and grow with us.

✨ We’re driven by ambition, creativity, and passion — and we’re looking for teammates who share the same mindset! ✨

Key tasks:

- Managing a  big international  customer support project.

- Planning and monitoring KPIs (SLA, QA, Productivity, CSAT).

- Customer interaction — regular reporting, status updates, and discussion of improvements.

- Leading and coordinating the Team Leaders.

- Implementing process improvements to increase efficiency and quality.

- Conducting data analysis and preparing regular reports.

Requirements:

- Proven experience as a Project Manager / Operations Manager in contact centers, BPO, or customer support (mandatory).

- Experience managing large teams (100+ employees).

- English — Upper-Intermediate or higher.

- Strong analytical skills and ability to work with data (Excel/Google Sheets, BI tools would be a plus).
- Excellent communication and organizational skills.

We offer:
 

- Competitive salary: rate + monthly bonus;
- Opportunities for development: Participation in trainings, courses, conferences;
- Dynamic environment: Working in a young and ambitious team where everyone has the opportunity to influence the company’s development.