Jobs

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Lisa Rudyk, Head of User Acquisition at Headway by Headway Inc, we’re looking for a User Acquisition Specialist to scale campaigns on Meta and hit the ROI that drives our mission worldwide.

The product and team you will be working with:

Headway is our flagship app, offering summaries of nonfiction bestsellers, daily insights, and gamified challenges. Headway is the world’s most downloaded book summary app and has been featured as App of the Day in over 30 countries, including the US, the UK, and Canada.

You’ll join our User Acquisition team, responsible for driving new user growth, fueling product expansion, and supporting the company’s financial goals. We focus on scaling new revenue by testing fresh approaches and continuously exploring the most effective ways to accelerate product growth.

This job is perfect for you if you:

• Want to work on a product that’s a market leader in Book Summaries across the US and Tier-1 countries.
• Are excited to see the direct impact of your work reflected in both financial and product metrics at Headway.
• Enjoy the freedom to test bold hypotheses, with the potential to fully own a channel or user acquisition flow in the future.
• Want to collaborate closely with the Product team while sharpening your product marketing expertise.
• Love working with a performance-driven team of people who are fully committed to results.
• Are eager to grow in a data-driven environment where experiments and analytics guide every decision.

• Value strong partnerships — we work closely with Google, Meta, and TikTok.

   

What you will do:

• Scale Headway App’s user acquisition through Meta Ads.
• Collaborate with the Product Marketing Team to design new funnels and run product experiments.
• Analyze data, metrics, and test outcomes to make decisions grounded in data-driven insights.
• Improve funnel conversions (CRO) in partnership with the Product Marketing Team.
• Test creatives, audiences, and bidding strategies to maximize growth.
• Work closely with Creative Marketing, Product Marketing, and Analytics teams to drive new user growth.

• Build and maintain automations and scripts to streamline campaign management and optimization.

   

What you need to join us:

• Have ~1 year of experience in marketing, user acquisition, FMCG, consulting — or you’re just starting out and eager to grow fast.
• Know your way around numbers, can use them to make smart decisions and uncover causal relationships.
• Understand the basics of marketing and how paid traffic works.
• Love to research, ask “why?”, and figure things out from the ground up.
• Have a willingness to quickly learn new tools (Amplitude, AppsFlyer, Tableau, ad platforms).
• Communicate confidently in English (B2).

• Align with the values of our team (SELECT).

   

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go n a week-paid holiday to rest and recharge twice a year.

• Supporting initiatives that help Ukraine. 

   

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?

Send your CV!

Intetics Inc, a leading global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a talented Junior Recruiter to join our team.

What you will do:

• Attract candidates through various job platforms;
• Advertise open roles on various channels;
• Reach out to potential candidates and build relationships for future job opportunities;
• Work closely with different departments to forecast staffing needs;
• Screen, interview, and make sure every candidate leaves with a great impression of us (whether hired or not);
• Manage candidate pipelines and ensure timely communication throughout the hiring process;

Requirements

•Excellent communication skills of written and spoken English (B1+);
•At least 0.3 — 1 year of Talent Acquisition or Recruitment experience (any field, IT experience is not required)
•Good time management skills with the ability to juggle various open positions;
•Experience with recruiting candidates through different job websites, sourcing skills;
•Having an eye for detail and high work-quality standards;
•Open, easy-going personality.

LenGreo is a full-cycle digital marketing & development company.

We’re building a modern social-media-driven platform — a creator–fan ecosystem where users publish content and fans can financially support creators.
 

The product is performance-oriented, scalable, and built with clean architecture principles.
 

You’ll join an experienced cross-functional team including a Technical Lead, Backend Developers, Business Analyst, Designer, and Project Manager.

Role Overview
 

We are looking for a Middle+ QA Specialist with hands-on experience testing social media–style web applications, particularly platforms with feeds, messaging, content publishing, and real-time interactions.
 

This role is strongly focused on:

• Requirements-based testing
• Acceptance criteria validation
• Complex user-flow validation
• Ensuring feature completeness before release
   

You will act as a quality gatekeeper — validating that every implemented feature fully matches business logic, technical documentation, and product requirements.
 

Responsibilities

• Perform detailed requirements-based testing and validate features against specifications and acceptance criteria
• Create structured test cases and test scenarios from product documentation
• Execute manual testing across web and mobile web environments
• Test social platform features including:
  • Feed & infinite scroll
  • Profiles
  • Messaging & chat
  • Stories
  • Notifications
  • Live content / real-time updates
  • Content publishing & interactions
  • Gamification features
• Validate UI against Figma designs
• Test API responses and data consistency
• Perform regression testing before releases
• Identify edge cases and negative scenarios
• Provide clear and reproducible bug reports
• Collaborate closely with BA and PM to clarify requirements
• Participate in sprint planning and release validation
   

Required Experience

• 3+ years of commercial QA experience
• Strong experience testing social, content, or community-driven platforms
• Experience working with structured requirements and acceptance criteria
• Ability to independently design test cases from business documentation
• Experience validating full user journeys end-to-end
• Experience testing REST APIs (Postman or similar tools)
• Agile/Scrum experience
• Strong analytical and detail-oriented mindset
   

Nice to Have

• Experience testing chat systems, WebSockets, or live updates
• Experience testing adult-oriented platforms (comfortable with sensitive content)
• Experience with feed-based UI systems
• Experience with gamification mechanics
• Experience testing payment flows
• Basic understanding of frontend/backend architecture

Terms

• Remote, full-time
• Basic understanding of frontend/backend architecture

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

• Fluent English - at least Upper-Intermediate (B2), both written and spoken. 
• Have at least 6 months of experience in customer support or in a role involving ongoing written communication in English in chat support.
• Demonstrate strong communication skills and confidently handle customer inquiries and complaints in a polite, professional, and timely manner.
• Show attentiveness, persistence, and a strong client-oriented mindset.
• Adapt quickly to changes, maintain a strong work ethic, and thrive in a fast-paced, dynamic environment.
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

• Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

RT DSTRKT (Dubai) is looking for a Backend Developer to help us scale our messaging automation and booking integrations.

We build API-based solutions involving WhatsApp (Twilio), scheduling systems, and internal admin tools. We are looking for a reliable developer to strengthen our backend architecture and support product growth.

Responsibilities

• Develop backend services (Node.js or PHP)

• Build and maintain REST APIs

• Implement Twilio WhatsApp integrations

• Work with webhooks and queues

• Develop small internal admin panels

• Write clean, maintainable code

Requirements

• Strong backend experience (Node.js or PHP)

• Confident with REST APIs and webhooks

• Experience with Twilio or similar messaging APIs

• Experience with scheduling/queues

• Good English

Nice to have

• Experience with eTermin

• Understanding of WhatsApp templates & opt-in rules

24Hit is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Primatus, Chornobyl Quest, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a Playable Ads Developer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;

• Office-based in Kyiv;

   

Main responsibilities:

• Create 2D and 3D playable ads and creatives to promote mobile games;

• Develop gameplay mechanics, game logic, animations, and visual effects.

   

Our ideal candidate:

• 0,5+ years of experience working with JavaScript;
• Experience building web applications or games using 3D graphics libraries (Three.js, Babylon.js, etc.) or experience with 2D JavaScript libraries such as PixiJS or similar;
• Experience with JavaScript physics libraries (Ammo.js, Cannon.js, or similar);

• Solid understanding of 2D/3D math (vectors, matrices, dot/cross product).

   

Nice to have:

• Experience working with MRAID and understanding of ad network technical requirements for playables;

• Experience creating games on any technology/platform (Unity, Flash, etc.).

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for loyal employees.

Ready to create the next gaming hit? Apply now and join 24Play! 🚀

Objectives of this role 

• Oversee daily project operations, ensuring tasks are progressing according to estimates and deadlines. 
• Maintain transparency on task status, potential risks, and delivery timelines. 
• Coordinate weekly prioritization and task assignments for the engineering team. 
• Facilitate regular sync-ups and retrospectives to improve efficiency and reduce blockers. 
• Monitor team capacity and performance data to optimize workload distribution and delivery accuracy. 
• Identify and manage risks to ensure smooth project execution. 

Responsibilities 

• Plan, coordinate, and oversee project delivery across multiple teams, ensuring all milestones and deadlines are met. 
• Break down initiatives into actionable tasks and maintain up-to-date project boards, timelines, and documentation. 
• Track daily and weekly progress, resolve blockers, and manage dependencies to ensure smooth delivery flow. 
• Collaborate with Product, Engineering, and QA teams to align on priorities, requirements, and delivery expectations. 
• Facilitate meetings, including planning sessions, daily stand-ups, and retrospectives. 
• Gather and analyze estimates, monitor progress against targets, and adjust plans as needed for on-time delivery. 
• Identify, assess, and mitigate project risks, ensuring early visibility and proactive resolution. 
• Collect and analyze team capacity and performance data to improve planning accuracy and workload balance. 
• Report project health, risks, and progress updates to leadership and stakeholders, maintaining full transparency. 
• Lead retrospectives and drive continuous process improvements to enhance team efficiency and delivery quality. 
• Partner with the CTO, QA Lead, and Product Manager to evaluate team performance and optimize collaboration. 
• Foster effective communication across teams, promoting accountability, visibility, and alignment. 

Required skills and qualifications 

• Proven experience as a Project Manager, Delivery Manager, or similar coordination role in a software environment. 
• Strong understanding of agile methodologies and PM workflows. 
• Excellent organizational, time management, and communication skills. 
• Ability to manage multiple priorities while maintaining visibility and control over progress. 
• Strong analytical mindset with experience in performance tracking and reporting. 
• Skilled in risk identification, mitigation, and cross-functional coordination. 
• Detail-oriented, proactive, and focused on team efficiency and continuous improvement. 
• Open-minded and proactive, with a passion for delivering real value to the team and product 

Preferred skills and qualifications 

• Experience in Product management/ QA or BA will be a plus 
• Familiarity with performance metrics, capacity planning, and delivery forecasting. 

Required languages

English

B2 - Upper Intermediate

Ukrainian

B2 - Upper Intermediate

About OneDome

Who we are? Millions of people participate in property transactions every year in the UK. In most cases, it’s a stressful and unpleasant process held up by outdated, admin-heavy and labor-intensive processes. Founded in 2016, OneDome’s mission is changing this experience forever using data, powerful digital technology, and an innovative business model. OneDome is a fast-growing, well-funded, cutting-edge property technology company whose goal is to challenge market norms and reshape the property industry better to reflect the consumer demands of the 21st Century. Our property technology helps consumers with their property search and purchase, while we also work with estate agents, conveyancers and mortgage brokers to help them adapt to their customers’ changing needs and remain competitive.

We are looking for a Middle/Senior DevOps Engineer with experience with Azure and Terraform
Work mode: Fully Remote
Working language: English
Can be part time
Start: ASAP

We offer:

• Cooperation with a stable company with well-established processes and a positive atmosphere
• Experience in project management of different levels of complexity, methodology, and approaches
• Flexible schedule: Mon-Fri (8 hours a day)
• 18 days of paid vacation; 15 days sick leave
• A decent level of remuneration with regular reviews of the results of cooperation
• Extensive loyalty program 

We're Rist Labs — a cofounding studio building ethical, AI-powered B2C products that matter.

We partner with sharp founders and top talent to launch ventures that move fast, scale globally, and make a real impact.

We’re after a Creative Marketing Manager who gets a rush from turning ideas into scroll-stopping ads.

You’ll own the creative engine behind Kodree, a subscription-based platform helping people gain practical, hands-on skills in any subject through web and mobile apps on both iOS & Android.

The platform adapts to each user’s level and language, ensuring an 80% practice-focused approach.

Kodree is scaling fast, with most of its users in the US and other Tier-1 markets.

Who we’re looking for:

• You’re a creative marketing pro with 1,5+ years driving performance for B2C products
• You’ve shipped winning creatives, fully owning the entire process
• You have a strong analytical mindset and know how to work with key marketing metrics (ROAS, CTR, CPM, CPA, Hook Rate, Hold Rate)
• You deeply understand a target audience and know how to craft creatives that speak directly to their pain points
• A creative brain and an analytical heart that turn ideas into bold, out-of-the-box solutions
• You’re results-driven, with a solid grasp of user acquisition and how performance marketing works
• You know how to write killer briefs for designers and motion teams

• Your English level is B2+

   

You’ll be working on:

• Managing your creative process from idea to launch
• Developing concepts that drive paid traffic and crush KPIs based on key performance metrics
• Working with different types of creatives (static, video, and UGC content)
• Writing briefs for designers and content creators
• Approving, reviewing, and improving creatives with data-driven feedback
• Analyzing creative performance and generating ideas for optimization based on data
• Spot trends before they go mainstream — and turn them into growth
• Researching and testing new tools and approaches to enhance the creative process
• Platforms you’ll work with: Meta.

What we offer:

• Office/hybrid work format. Our Kyiv office is a hub for teams of all products
• Freedom to build. No micromanagement. No politics. No fluff
• Top-tier team. You’ll work with proven operators, product thinkers, and creatives
• Not one path. Yours. We support all kinds of growth: leadership, depth, and breadth, allowing you to choose how far and where to go
• Paid vacation + sick leave

Perks

• We benchmark salaries globally. We want you to feel valued, and paid like it
• English courses
• Apple gear, because we don’t believe in slow laptops or slow ambition
• Company-paid lunches (because hungry brains don’t build great stuff)

Recruitment process:

• Interview with recruiter (Google Meet) – 45 min
• Test task (optional)
• Technical interview + Final interview – 2,5 hours
• Offer 🫶

We’re currently looking for a Amazon Connect engineers to join our project.

The Amazon CX Senior Engineer leads the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. This position requires deep technical expertise to guide customers through sophisticated contact centre transformations.

Qualifications:
4+ years of experience in technical implementation or consulting roles
Amazon Connect Communications Specialist
Amazon Connect Developer Specialist
At least one AWS Foundation level certification
At least one AWS Associate level certification

Nice to have:
Experience building in Amazon Connect console
Strong Python or JavaScript programming skills
Advanced experience with infrastructure as code using CDK or Terraform
Integration patterns with external systems
CI/CD pipeline implementation for contact centre solutions
Performance optimisation and scaling strategies
Security architecture for contact centre solutions
Custom development to extend Amazon Connect functionality

We are looking for a Senior Drupal Developer (E-Catalog Platform)

Tasks:
Development of an e-catalog platform (not e-commerce)
Design and implementation of a 3-level entity hierarchy (Systems → Families → Components)
Analysis and modelling of data structure with dependencies between entities
Implementation of dynamic filters with parameter-based count updates
Development of product/family comparison functionality
Implementation of advanced search functionality (e.g. Algolia / Elasticsearch based)
Organisation and maintenance of structured file management (downloadable materials, version control)
Ensuring correct data processing and navigation logic
Performance optimisation for pages with large media content (images / video / 3D models)
SEO structure optimisation and navigation hierarchy adjustments
Integration of authentication systems
Integration of chat / AI agents
Further development and optimisation of the platform
Iterative development with future scope extensions

Skills:
Must Have
Senior Drupal 9/10 developer – backend focused
Strong experience with complex catalog structures (custom entities, taxonomy, relationships)
PHP 8+
Database skills (MySQL / MariaDB)
Experience with search engines (Elasticsearch or Algolia)
Experience with dynamic filtering (faceted search)
Strong analytical skills – data modelling
Experience in file/media management at scale
Performance optimisation experience

Nice to Have
Headless architecture experience (Drupal + React / Next.js)
Product builder / configurator experience
AWS infrastructure knowledge (EC2, S3, CDN)
AI integration experience
Industrial / technical product domain experience
 

24Hit is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Primatus, Chornobyl Quest, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a 3D Artist/Generalist to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;

• Office-based in Kyiv;

   

Our ideal candidate:

• 1+ year of professional experience
• Confident modeling skills based on references
• Ability to stylize and maintain a consistent visual style
• Proficient in texturing and efficient use of texture space

• Basic skills in rigging, skinning, and animation

   

Key responsibilities:

• Creating in-game assets and integrating them into the engine (Unity)
• Designing promotional and UI graphics for the game

• Developing effective visual solutions for game design tasks

   

Nice to have:

• Understanding of the mobile games market and personal gaming experience
• Experience with Unity or other game engines
• Basic knowledge of color theory and composition

• Understanding of graphic optimization for mobile devices

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

Ready to create the next gaming hit? Apply now and join 24Hit! 🚀

Hello everyone 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We’re looking for a success-driven Angular Developer for one of our clients.

Full-time, long-term position with the flexibility to work either from the office or remotely.

Technical requirements:

—  3+ year of commercial experience in Angular development.

—  Strong knowledge of JavaScript / TypeScript.

— Experience with HTML5, CSS3, SCSS.

—  Understanding of RxJS principles and Observables.

—  Basic knowledge of REST API and HTTP request principles.

—  Experience working with Git and version control systems.

—  Basic understanding of Redux / NgRx principles (a plus).

—  Unit testing skills (Jasmine and Karma will be an advantage).

—  English: B-2.

What we offer:

— Competitive salary;

— Paid vacation and sick leaves;

— Paid day off (Ukrainian holidays);

— Ability to work from our cozy office;

— 8 hours working day, 5 days a week;

— Career growth potential;

— Free snacks, fruits, and drinks;

— Friendly team and corporate events.

Please send your CV here or via email

Should the first stage be successfully completed, you’ll be invited to a personal interview.

We are looking for Senior Backend Engineers (AI-Native) to join a high-velocity squad focused on our B2B and B2C warehouse management ecosystem.
The ideal candidate is an AI-Native Software Engineer who won’t just write code but orchestrate AI agents and assistants to accelerate the entire Software Development Life Cycle (SDLC), ensuring we deliver robust, scalable microservices at a pace traditional development cannot match.

Innovecs is a global digital transformation tech company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Software & Hightech, and Gaming.
For the fifth year in a row, Innovecs is included in the Inc. 5000 and recognized in IAOP’s ranking of the best global outsourcing service providers. Innovecs is featured in the Global Top 100 Inspiring Workplaces Ranking and won gold at the Employer Brand Management Awards.

Our value to you: 

• Flexible hours and remote-first mode
• Competitive compensation
• Complete Hardware/Software setup – anything you need for work
• Open-door culture, transparent communication, and top management at a handshake distance
• Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave
• Access to our learning & development center: workshops, webinars, training platform, and edutainment events
• Virtual team buildings and social activities 
          

If you feel like you’re the perfect match for this role, drop us your CV! 

There are no limitations, no barriers when the right people are on your way — apply for the vacancy and succeed with us!

Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience. We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

Requirements

• Experience: 5+ years of hands-on coding experience in modern backend environments.
• Must-Have AI Skills: Deep experience with AIDLC (AI-Driven Lifecycle) and agentic programming mindset.
• Deep proficiency in .NET Core 6+ and C# (advanced level)
• Strong expertise in SQL databases (SQL Server, PostgreSQL, or MySQL)
• Hands-on experience with Azure (Functions, App Services) or AWS.
• Strong grasp of SOLID principles, Clean Architecture, and Domain-Driven Design (DDD).

Responsibilities

• AI-Accelerated Development: Integrate AI assistants (e.g., Cursor, GitHub Copilot) into your daily workflow for rapid code generation, debugging, and complex problem-solving.
• High-Transaction Systems: Design and implement scalable backend services using .NET Core 6+ capable of handling thousands of concurrent users.
• Microservices Architecture: Build and optimize distributed systems with a focus on high availability, utilizing Event-Driven architectures and message queuing (Kafka, RabbitMQ, or Azure Service Bus).
• AIDLC Testing: Achieve a mandatory 97% code coverage ratio by leveraging AI to generate comprehensive unit, integration, and end-to-end tests.
• Performance Tuning: Optimize SQL (SQL Server/PostgreSQL) and NoSQL (MongoDB/Redis) schemas and queries to ensure peak application performance.
• Technical Governance: Participate in rigorous code reviews focused on performance, observability, and adherence to "Simple Code" standards.

We are looking for a Support Team Lead to build and manage the support team and ensure high service standards.

Your Zone of Impact

You will: • Build and structure the support team (hiring, onboarding, performance management) • Define and monitor KPIs (SLA, AHT, CSAT, FRT, Resolution Time, Retention impact) • Establish clear workflows, escalation matrix, and quality standards • Conduct regular 1:1s and performance reviews • Implement structured feedback and coaching • Analyze support data and identify root causes of recurring issues • Collaborate with Risk, Payments, Product, and Marketing teams • Own escalations and ensure resolution with clear accountability

About You

We are looking for someone who: • Has proven experience as a Support Team Lead in iGaming (B2C, Tier 1 markets preferred) • Has managed a team (minimum 5+ agents)

Can clearly explain: • how KPIs were set why those metrics were chosen how performance was measured what actions were taken based on data • Has experience implementing or improving support processes • Understands cause-and-effect between support performance and business results • Has experience building feedback culture and motivating teams • Is structured, analytical, and process-driven • Speaks fluent English

What We Offer:

• Remote-first setup
• Flexible working hours
• Paid vacation and sick leave
• Equipment if needed
• Opportunity to build the support function from scratch