Jobs at Djinni

We are looking for a Manual QA Engineer to join our team! 

Our business unit at Trinetix works with a leading Fortune 500 professional services company to deliver innovative software solutions that enhance workplace management, streamline business operations, strengthen security, and support data-driven decision-making. Through a diverse portfolio of impactful projects, we apply modern technologies to solve complex challenges and drive efficiency across the organization. Join us to be part of a team that’s shaping enterprise transformation through technology. 

Our teams consist of: Technical Delivery Manager, Business Systems Analyst, Application Architect, Developers (dedicated FE and BE), QA Engineers and Designers (up to 15 people per team). 

Requirements 

•  3+ years of hands-on experience in web testing 
• Firm understanding of QA methodologies and testing theory 
• Ability to apply testing theory on practical tasks 
• Experience in test documentation creation (test cases, check-lists, bug reports) 
• Understanding of various browsers capabilities and limitations 
• Understanding of different types of testing and when they are applicable 
• Excellent communication skills, analytical and troubleshooting abilities 
• Intermediate level of spoken and written English 
• Experience with at least 2 tracking tools (preferable TFS, VSTS or Jira) 
• Experience with at least 3 different projects. 
• Working knowledge of SQL 
• Understanding of SDLC 

Responsibilities 

• Web application testing (manual) 
• Requirement analysis 
• Test documentation creation (test cases, check-lists) 
• Reporting bugs in tracking tool 
• Participation in scrum meetings 
• Following agreed project processes 
• Track own test activities and progress on daily basis 
• Close cooperation with BSA, QA and Dev teams 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

Would you like to grow your cloud expertise and manage Azure-based projects?
We’re looking for a Remote PM to join an international company — a leading Microsoft partner delivering cloud services across Europe and East Asia.
You’ll work with clients from various domains and collaborate with one of the most professional teams in the industry!

Main Responsibilities:

– Manage projects using Agile

– Collect and formalize requirements from stakeholders, set tasks for the team

– Develop and maintain project documentation (plans, reports, meeting notes)

– Manage project timelines, budgets, risks, and change requests

– Monitor task completion, organize and conduct meetings and presentations

– Collaborate with internal and external stakeholders

– Organize communication between data engeneering team, analytics teams, and clients

– Prepare regular project status reports for management and stakeholders

Mandatory Requirements:

– 3+ years of experience managing IT projects (preferably as a Project Manager)

– Practical knowledge of modern project management methodologies (Agile/Scrum, Kanban, Waterfall, etc.)

– Experience with project management tools (Jira, Confluence, Trello, MS Project, etc.)

– Experience working with Microsoft Azure cloud platform (project delivery, migration, integration, or management of Azure-based solutions)

– Proficiency in preparing documentation: requirements, plans, regulations, presentations

– Excellent communication skills, ability to listen and negotiate

– Strong skills in risk analysis, process optimization, and conflict resolution

– Responsibility, independence, and ability to work in a multitasking environment

– Fluent English level

Will be as a plus:

– Experience in product IT companies or digital agencies

– Certifications (Scrum Master, PMP, IPMA)

– Experience working with distributed teams

– Basic technical background (understanding of SDLC, CI/CD, programming fundamentals)

We offer:

– Opportunities for professional growth and international certification

– Free of charge technical and business trainings and the best bootcamps (worldwide, including HQ Microsoft- Redmond courses)

– Innovative data and analytics projects and practical experience with cutting-edge Microsoft technologies

– Long-term employment ( not a temporary project)

– Individual development plan

– English speaking club — to develop your language level

We are looking for a skilled and motivated Python Odoo Developer to join our team and contribute to the development, customization, and maintenance of Odoo-based ERP solutions. This role is ideal for someone with strong Python skills, deep knowledge of the Odoo framework, and a passion for creating efficient, scalable business applications.

Does this relate to you?

• 3+ years of experience in Python development, with at least 2 years specifically in Odoo.
• Solid understanding of the Odoo framework and architecture.
• Hands-on experience in Odoo module development, customization, and integration.
• Experience with PostgreSQL, XML, and JavaScript.
• Proficient with version control systems, preferably Git.
• Ability to analyze and optimize existing Odoo code and functionality.
• Strong problem-solving and collaboration skills.
• Experience in technical scoping is a plus.
• English: Upper-Intermediate or higher, with good written and verbal communication skills.

A new team member will be in charge of:

• Design, develop, and customize Odoo modules based on specific business requirements.
• Collaborate with Odoo consultants to analyze business processes and translate them into technical solutions.
• Perform Odoo upgrades and version migrations, ensuring data integrity and compatibility.
• Develop and maintain integrations between Odoo and third-party systems via APIs.
• Optimize code for performance, scalability, and maintainability.
• Debug and troubleshoot technical issues across modules.
• Write clear, maintainable documentation for developed features and customizations.
• Participate in code reviews and adhere to best development practices.
• Provide technical support and assist with user training when needed.

Already looks interesting? Awesome! Check out the benefits prepared for you:

• Regular performance reviews, including remuneration
• Up to 25 paid days off per year for well-being
• Flexible cooperation hours with work-from-home
• Fully paid English classes with an in-house teacher
• Perks on special occasions such as birthdays, marriage, childbirth
• Referral program implying attractive bonuses
• External & internal training and IT certifications
   

Ready to try your hand? Send your CV without a doubt!

N-iX is looking for an experienced Staffing Partner. As a Senior Staffing Partner, you will play a critical role in aligning our business needs with talent strategies. You’ll work closely with hiring managers and recruitment teams to ensure timely, effective staffing that supports the success and growth of our organization.

Skills and Experience:

• 3+ years of experience in recruitment or staffing, preferably in the IT or tech sector.
• Strong analytical and organizational skills, with a strategic mindset.
• Excellent communication and stakeholder management abilities.
• Proficiency in English at an upper-intermediate level or higher.
• Experience working with cross-functional teams and driving results in a fast-paced environment.
• A proactive problem-solver with a flexible and creative approach to challenges.

What You'll Do:

Strategic Staffing Planning

• Build and maintain staffing roadmaps for assigned business units, aligning with project timelines and business priorities.
• Collaborate closely with hiring managers to understand current and future resourcing needs.
• Advise leaders on best practices, market trends, and internal hiring procedures.
• Prepare regular hiring reports and insights to track progress and support informed decision-making.
   

Vacancy & Recruitment Lifecycle Management

• Review and validate staffing requests to ensure clarity and alignment with hiring goals.
• Align with the recruitment team in terms of planning, priority setting, and communication with hiring teams
• Monitor hiring progress and resolve roadblocks by facilitating collaboration between stakeholders.
• Recommend creative sourcing or internal mobility strategies to fill roles effectively and meet SLAs.
• Lead or support staffing-related meetings such as kickoffs and retrospectives.
   

Support for Pre-Sales & Client Engagements

• Partner with delivery and engagement teams during the pre-sales phase to define staffing strategies for new opportunities.
• Analyze project requirements to propose optimal staffing solutions that balance internal resources, market dynamics, and client expectations.
• Support client-facing interactions by preparing staffing presentations, selection criteria, and collaboration plans.
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We invite Senior .NET Engineers to take part in developing Task Management Platform for automating in-store task operations. We consider Senior level Engineers who can provide high-performance, clean and simple code, who are experienced in deploying to Kubernetes, relational databases like Microsoft SQL Server and receiving data from Kafka.  

     Needed requirements: 

• Minimum 8 years of experience in .NET development;
• Knowledge of best practices in software development, such as code reviews, testing methodologies, and CI/CD processes;
• Experience in understanding of behaviour-driven development and domain-driven design;
• Testing at all levels and experience in TDD;
• knowledge and experience of applying Agile methodology in previous projects;
• Experience with Git and pair programming;
• Upper-intermediate+ level of spoken and written English 
  
  Nice to have: 
• Knowledge of Javascript/Typescript and SQL;
• Experience with cloud platforms such as Azure, AWS or GCP;

     What we offer: 

• Work in the international friendly team 
  Paid 24 days of vacations and 20 sick leaves per year
• Paid participation in conferences and hackathons
• Corporate English classes
• Knowledge-sharing activities like tech discussions and tech/ soft skills meetups
• Bright teambuildings and corporate events

You're welcome to apply if you're interested in the given role. 

About the project
Our client is a European IT company specializing in developing customized software solutions for eCommerce and digital business transformation. The team focuses on building scalable, reliable, and high-performance headless storefronts using modern frameworks and cloud-native services. Projects vary widely in domain, technology stack, and business requirements, offering engineers opportunities for growth and to work with cutting-edge technologies.
The cooperation format is outstaff, with long-term participation in the client’s development team.
 

Technical knowledge

• 3+ years of experience as a Node.js Developer with TypeScript
• at least 6 months of commercial experience with Remix
• at least 1 year of experience working with Shopify, including Shopify Functions
• hands-on experience with GraphQL
• at least 6 months of experience in Hydrogen
• solid understanding of SOLID principles, OOP, and functional programming
• experience with unit testing, integration testing, and frontend testing
• at least 6 months of experience working with AWS (AWS Lambda, SQS, SNS, DynamoDB, S3)
• confident knowledge of GitHub and GitHub Actions
• English level B2 or higher
   

Responsibilities

• collaborate closely with designers, backend and frontend developers, and testers
• design and implement eCommerce solutions
• create custom JS functionality to meet specific business requirements
• deliver high-quality, maintainable code
• work with cloud-native services in a cloud environment
• support continuous integration and continuous delivery processes
   

Would be a plus

• experience with other headless CMS platforms
• knowledge of DevOps practices
• prior experience working in an outstaff model
• experience working in large, international teams

Candidates who can travel abroad to customers are preferred!

Job description

At Logivations & Pixel Robotics we build mobile transport robots that make logistics and production smarter and more efficient. Join our innovative team and play a hands-on role solving real-world challenges with cutting-edge technology. From day one you’ll collaborate closely with our engineers and developers, assemble and commission robots, and see your ideas turn into working solutions.

We know outstanding talent is everywhere, so we’re reaching out directly to skilled technicians in Lviv (Львів) and the wider Ukrainian tech community.

What you’ll do

• Assemble & wire all electronic systems in our robots and accessories
• Perform first-time commissioning, functional checks and safety tests
• Conduct fault analysis & repairs on electronic and mechanical components
• Travel to customers worldwide for on-site start-ups, maintenance and training. Ideally if you could travel outside Ukraine. 
• Provide remote support and feed field insights straight back to the development team
• Help integrate new technologies into the next robot generations

What you bring

• Completed apprenticeship or degree as Mechatronics Technician, Electronics Technician or similar
• Genuine interest—and ideally first hands-on experience—in industrial automation or robotics
• Team spirit plus an independent, precise working style
• Conversational English (German a bonus, not a must)
• Readiness to travel internationally and represent our company on customer sites

Why us?

• Flexible working hours & hybrid options
• An open, international team that values quick decisions and mutual support
• Projects that matter—delivering to renowned global customers in industry and mid-sized manufacturing
• Clear career paths and plenty of room for your personal and professional growth
• Send your CV (in English) and let’s build the future of automation together.

We’re looking for a Software Architect to join iSpeedToLead - a fast-growing real estate investment marketplace - and help us shape the future of our high-load, scalable platform. You’ll work directly with Product, Dev, and AI teams to build robust solutions that power thousands of property transactions monthly across the US.

If you’re a hands-on architect who knows how to balance technical excellence with business goals, thrives in a fast-paced environment, and has strong expertise in MEAN stack, AWS infrastructure, and DevOps practices, we want to talk to you.

Requirements:

• 5+ years of hands-on backend development experience, preferably with Node.js (Express/NestJS) and MongoDB.
• Strong cloud architecture experience with AWS (must-have).
• Deep understanding of system architecture patterns (e.g., microservices, monolithic, serverless, event-driven).
• Deep knowledge and practical experience with DevOps: CI/CD (GitHub Actions, GitLab, or similar), containerization (Docker), IaC (Terraform/CDK), and observability.
• Proven track record in designing and scaling high-load distributed systems. Expertise in identifying and mitigating scalability, reliability, and performance bottlenecks.
• Experience with RESTful API design, system integration, security, and performance optimization.
• Understanding of front-end architecture (Angular preferred) and ability to coordinate with front-end engineers.
• Clear communication and documentation skills. Ability to simplify complex concepts for product and business stakeholders.

• Self-starter with a product-first mindset and ability to work in a fast-changing startup environment.

   

Responsibilities:

• Evolve the overall system architecture for our MEAN-stack-based application (MongoDB, Express.js, Angular, Node.js).
• Design and guide scalable, secure, and high-availability cloud solutions using AWS (EC2, S3, Lambda, RDS, CloudFront, etc.).
• Define and improve DevOps processes, CI/CD pipelines (GitHub Actions), infrastructure-as-code (Terraform/CDK), monitoring, and observability (Datadog/Grafana).
• Define the high-level roadmap for system evolution, including new technology adoption and legacy system transformation.
• Collaborate with cross-functional teams on product development, scalability, and new feature architecture.
• Evaluate and integrate third-party tools and services to boost system performance, observability, or cost-efficiency.
• Conduct technical reviews, enforce coding best practices, and mentor engineers on architectural thinking.
• Actively contribute to long-term technical strategy, documentation, and standards.
• Participate in planning and work closely with the product to ensure architectural alignment with business goals.
• Identify gaps between current and desired states and propose architectural solutions to bridge those gaps.
• Contribute to the organization’s long-term technical strategy, focusing on digital transformation and technology modernization.

Work conditions:

•  You’ll work at the core of a product-led, AI-powered startup where data drives every decision
•  Your work will ship - fast and impact thousands of users
• High autonomy, low bureaucracy: we trust you to own your domain
• Remote-first culture with flexible hours and async-friendly communication
• Salary (fixed base) ABOVE the market average.
• A smart, passionate team that moves fast, supports each other, and builds cool stuff
• 15 paid vacation days + 5 paid sick days annually.
• Paid access to courses, books, and growth resources.
•  Real decision-making power and ownership of your results.

⚙️ Our Tech Stack at a Glance

Backend: Node.js (Express/NestJS), MongoDB

Frontend: Angular

Cloud & Infra: AWS (EC2, Lambda, RDS, S3, SQS/SNS, CloudFront)

AI/Ops: AI-enhanced pipelines for monitoring, self-healing, predictive alerting, testing, and MLOps workflows

✅Ringostat is an AI platform for telephony, call tracking, and call analytics. Our client portfolio includes over 2,000 active customers worldwide, including Peugeot, Mercedes-Benz, Jooble, and OLX.

We are expanding our sales team and are looking for a specialist to fill the position of Sales Account Executive. If you are energetic, result-oriented, and have experience in B2B sales, we are looking for you!

😎Your Skills:

Hard Skills:

1. Languages. Polish - native or fluent, English - Upper Intermediate (B2) or above.
2. Experience in B2B sales (2+ years) - you understand the processes, know how to identify customer needs and work effectively with them.
3. Working with CRM - you analyze results, optimize processes, have cases of increasing conversion or average check.
4. Effective meeting skills - you know what questions to ask to clearly identify customer needs and close the deal.

Not a must-have, but an advantage:

Experience in B2B sales of Telecom services or Software products.

Soft skills:

1. Proactivity and perseverance - you set ambitious goals, look for solutions and follow through.
2. Organization and responsibility - you clearly set priorities, do not lose sight of details, fulfill obligations.
3. Communication skills - you can easily find an approach to people, effectively negotiate and persuade.
4. Multitasking and flexibility - you work with several clients and quickly adapt to changes.

👀 What to do:

1. Negotiate with clients (Inbound), identify their needs and offer Ringostat solutions.
2. Conduct demo presentations and work through objections.
3. Close deals, fulfill the sales plan and key indicators: conversion, average check, deal cycle.
4. Keep accurate records in CRM.
5. Interact with other departments (Support, Customer Success, Finance, etc.) to provide quality customer support.

🙌🏻What we offer:

1. Fixed salary + monthly bonuses based on performance.
2. Progressive, young, and professional management. We help you achieve results if something doesn't work out, and don’t interfere with your work if everything is going well.
3. A cool product that consists of 8 solutions for marketing and sales. It's really easy to promote because Ringostat solves specific and understandable business problems. We also have a whole set of advantages over any competitors.
4. We have clearly defined career paths with a clear development plan and financial growth. So you will never have any questions: How can I earn more? What does my career growth look like? What do I need to do to grow?
5. A systematic approach to adaptation: we have a structured daily routine that takes into account 7 years of experience in selling our product in various formats.
6. Specialised conferences and internal events.
7. Our own universe: a closed forum, our own Wikipedia and library, a gamification system, an internal currency (netpix) and store (Netpeak Store), and a meme generator.

We invite Senior Android Developer to take part in android app development upon the requests of our customers. We invite Software engineers who can develop an app from scratch and set the right flow of software development process, taking into account requirements and needs of a customer.  

Main requirements:

• Commercial experience in Kotlin Multiplatform;
• Knowledge of Coroutines;
• Understanding and experience in MVP and MVVM;
• Profound experience with Jetpack Compose;
• Knowledge of GraphQL is a plus;
• Experienced with well-known development and testing frameworks;
• Experience building service oriented architectures, design patterns, data structures;
• Test-driven development and continuous delivery.
• Upper-intermediate+ level of spoken and written English

What we offer: 

• Work in the international friendly team 
• Paid 24 days of vacations and 20 sick leaves per year
• Paid participation in conferences and hackathons
• Corporate English classes
• Knowledge-sharing activities like tech discussions and tech/ soft skills meetups
• Bright teambuildings and corporate events

You're welcome to apply if you're interested in the given role. 

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals. We are looking for a QA Engineer to join our team.

What we expect from the candidate:

- Work experience from 2 years.

- Good understanding of the testing process (goals and objectives, types of testing, test design, etc;)

- Experience in creating and writing test documentation (test cases, checklists, bug reports);

- Understanding of what requirements are and what they should be;

- Experience in testing web applications (desktop & mobile);

- Understanding of HTML, CSS, SQL;

- Knowledge of HTTP protocol, web applications and understanding of client-server architecture;

- Basic knowledge of test automation (unit, e2e tests)

- Understanding of the basics of programming;

- Knowledge of Selenium.

Your position will include:

- Control and search for problems in the products under development;

- Analysis of the errors found;

- Developing test suites and running them regularly, preparing test data, writing test methodology;

- Regulation and support of the process of eliminating the found bugs, interaction with developers;

- Maintaining documentation of the testing process;

- Understanding, organizing and conducting different levels of testing (from unit to acceptance testing);

- Understanding of the programming languages used for product development (JavaScript, Java, Python, PHP, C#, C++, etc.);

- Ability to work with bug tracking systems;

- Work with automatic testing tools.

What we offer:

- Remote work format;

- Working hours from 09:00/10:00 to 17:00/18:00 (Mon-Fri);

- Interesting work in successful projects;

- Timely payment of salaries, official employment, and 24 days of

vacation;

- Corporate training;

- A friendly team and a pleasant atmosphere without pressure, stress, and other harmful things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

We are FastCTO (fastcto.com) - we're not a dev shop or outstaffing company.

We have a unique and interesting model where we help startups by matching them with really fancy CTOs and then build a dev team - sometimes with internal developers, sometimes with Upwork or somewhere else - but always only senior developers.

Every company is a little different - different stacks, different environments, sizes, etc but every company is a long-term, fun engagement with awesome culture, smart people, and good code.

We have an opening for a Senior Software Engineer.

Required Experience

• Professional Experience: 7+ years in software development with a strong portfolio of successful projects
• Startup Experience: Proven track record of contributing to startup environments, demonstrating agility, creativity, and the ability to thrive in fast-paced settings.
• Tech Stack Proficiency: Meaningful experience with Node.js, Nest.js, React, Next.js, AWS and PostgreSQL. Candidates should have a deep understanding of these technologies and how to leverage them in building scalable, robust applications.
• SaaS Experience: Significant experience in developing, deploying, and maintaining SaaS solutions, with a strong understanding of SaaS business models and technologies.

Pluses

• Insurtech/Fintech Experience: Previous work in the Fintech or Insurtech industries is highly desirable, offering a unique perspective and expertise that can drive our projects to new heights. 

If it sounds interesting to proceed - please apply and let's chat!

We are currently looking for an experienced X++ Consultant / MS Dynamics AX Developer to join a long-term project with one of our international clients. The ideal candidate will have strong hands-on experience with Microsoft Dynamics AX (preferably versions 2009 and/or 2012) and solid knowledge of X++, as well as exposure to C# or C++.
 

Key Responsibilities:

• Develop, customize, and maintain solutions within Microsoft Dynamics AX using X++
• Collaborate with functional consultants, business analysts, and other developers to deliver high-quality solutions
• Participate in code reviews, testing, and deployments
• Troubleshoot and resolve technical issues within the AX environment
• Ensure compliance with development standards and best practices
• Work independently in a remote setup while maintaining clear communication with the team
   

Requirements:

• Strong experience in X++ development
• Solid knowledge of Microsoft Dynamics AX 2009 and/or 2012
• Experience with C# and/or C++
• Good understanding of AX architecture and data model
• Previous experience working in distributed teams (remote environment)
• Excellent communication skills
• Fluent in English
• Based in an EEA country (European Economic Area)
  
   

Objective: 
We are searching for a senior React Native Engineer to join our awesome team and play a key role in delivering technology solutions to improve the user experience and engagement throughout our post-booking experience.

You will be part of an agile, cross-functional engineering team and join a community of highly skilled technical professionals in Prague, Berlin, and several other European locations.

Technologies We Use:

Frontend: React.js, React Native, Redux, Webpack, Jest
Backend: Node.js, GraphQL, REST APIs
Cloud: Google Cloud Platform, Kubernetes, Docker

Qualification:

• 5+ years experience in building front-ends with JavaScript with current and strong experience with React Native
• Experience with JavaScript (ES6), React JS, and Redux
• Ability to write well-formatted, structured, and clean code that interacts with backend technologies
• Experience with Javascript testing tools (we use Jest, Cypress)
• Experience with modern front-end build pipelines and tools (we use Webpack)
• Experience with micro-frontends, CI/CD pipelines 
• Experience with designing tracking implementations to measure user interactions & engagement
• Worked as part of a Scrum team in the past
   

Optional but a big plus: 

• Experience with TypeScript
• Experience with GraphQL
• Experience with Code Push
• Experience with Docker/Kubernetes
   

Responsibilities:

• Be part of a cross-functional, cross-platform product team that builds end-to-end customer features
• Create robust solutions using state-of-the-art technologies. You will build components that are used throughout all of our frontends (mobile, desktop, apps)
• Work with the team to rapidly test ideas on users through A/B tests, use results for iterations and improve our product. Fail fast, learn faster!
• Keep exploring new ways to deliver our solution faster and more efficiently
• Apply your engineering experience to automate processes and help to guide the team during the decision making
• Play an active part of the quarterly OKR definition process, together with the rest of the team
• Independently focus on continuous learning and improvement and drive the evolution of our engineering practices
  
  Stages: 
  - HR call
  - Pre-screen interview with the client
  - Online test
  - PM+Technical interview
  - Technical interview with the client
  - Final Interview with the client
  
  We offer:
• Cooperation with a stable company with well-established processes and a positive atmosphere
• Experience in project management of different levels of complexity, methodology, and approaches
• Flexible schedule: Mon-Fri (8 hours a day)
• 18 days of paid vacation; 15 days sick leave
• A decent level of remuneration with regular reviews of the results of cooperation
• Extensive loyalty program 
   

We are seeking a highly skilled IVR Support Engineer to support and maintain a complex Digital Conversation Platform used by a national telecom operator. The platform includes IVR call flows, NLU modules, Crealog voice services, and chatbot infrastructure across Windows clusters, Unix servers, and cloud environments. The role requires deep knowledge of telecom systems, carrier-grade reliability, and CI/CD environments.

Education & experience:
- bachelor’s degree in Telecommunications, Computer Science, Information Systems, or related field;
- 2+ years of experience supporting IVR platforms, NLU/chatbot infrastructure, or telecom-grade communication systems;
IVR / Voice Platform Expertise:
- hands-on experience with voice platforms, natural language understanding systems, soft switch administration;
- understanding of call flow design, voice routing logic, and prompt/playback configuration;
- experience working with protocols such as SIP, RTP, and SS7;
- knowledge of network stack technologies;
PBX / Voice Ecosystem:
- experience with PBX or virtual PBX systems (Asterisk, FreePBX, 3CX, Cisco CUCM, AVAYA, Iskratel etc.);
- understanding of call routing, trunking, voicemail, and integration with IVR systems, CI/CD & DevOps;
Troubleshooting:
- experience with CI/CD tools such as Github, GitLab CI, Jenkins, Azure DevOps, or similar;
- ability to troubleshoot deployment failures, pipeline delays, and infrastructure misconfigurations;
Infrastructure & Monitoring:
- strong knowledge of Windows Server (clustered environments) and Unix/Linux systems;
- monitoring experience with tools such as Grafana, ELK Stack or Dynatrace or similar;
- SQL skills to query call/session logs and configuration data.(Ability to write and optimize basic SQL queries SELECT, JOIN, WHERE, INSERT, COUNT, SUM, AVG etc.);
- understanding of Information System Service Management practices (e.g., service life cycles, change management);
- experience maintaining system components up to date (patching, security updates, version compatibility);
- ensuring solid capacity and scalability of the Digital Conversation Platform (DCP) to meet business demand;
Soft Skills & Processes:
- solid communication skills in English. (communication via emails, online meetings, phone calls with vendor/product/developer/infrastructure teams);
- team player who can operate in cross-functional environments;
- experience in incident, change, and problem management in SLA-driven support structures;
- familiarity with ITIL practices and operational runbooks;
- understanding jira/confluence software development life cycles, analytical skills;
- non conflict and stress tolerant person able to self time management;
- fast and easy studying;
 

Responsibilities:

- deliver second- and third-line support for IVR, voicebot, chatbot, and NLU services across multi-platform infrastructure;
- provide troubleshooting and support for IVR/NLU/DCP voice systems;
- participate in support for CI/CD pipelines, ensuring seamless code/config deployments and automated testing;
- analyze and resolve platform issues using logs, monitoring systems, SIP traces, and telemetry dashboards;
- work closely with developers, DevOps, telecom engineers, and vendors to resolve incidents and implement improvements;
- monitor, diagnose, and tune system performance, voice routing, queue behavior, and chatbot response times;
- adhere to telecom-grade SLAs, support procedures, and operational documentation;

Extended technical skills:
- scripting for automation or diagnostics (Bash, Python, PowerShell, C);
- experience with creating and maintaining stored procedures, scheduled jobs, and database tasks;
- familiarity with chatbot frameworks (Microsoft Bot Framework, Dialogflow, Rasa);
- experience with STT/TTS integration, SBCs, and voice recording/logging mechanisms;
- containerization experience (Docker, Kubernetes);
- cloud services experience (e.g., AWS, Azure) especially related to Voiceplatforms/chatbot/NLU hosting or logging;
- understanding web3 principals and new age concepts;

Направляючи резюме, я відповідно до Закону України «Про захист персональних даних» від 01.06.2010 № 2297-VI, в якості суб’єкта персональних даних, надаю ТОВ «Телесенс ІТ» свою повну, однозначну, добровільну та інформовану згоду на обробку моїх персональних даних, зазначених в резюме з попередньо визначеною, сформульованою та повідомленою мені метою підтвердження відповідності кваліфікації суб’єкта наявним у ТОВ «Телесенс ІТ» вакансіям та/або занесення персональних даних суб’єкта в базу даних потенційних контрагентів ТОВ «Телесенс ІТ».