Jobs at Djinni

Job Description

Required Skills

• BA/MS degree in Software Engineering, Computer Science or a related field
• Practical experience with Python programming, Pytest, Allure and some tools like GIT, Gerrit, Jenkins, Spinnaker, Jmeter
• Strong understanding of testing theory (testing types, levels, technics, etc.)
• Understanding of a software development life cycle and Agile principles 
• Understanding of best practices in software development (code reviews, CI\CD, etc.)
• Upper-Intermediate English level (read / write / speak) 
• Good analytical and problem-solving skills, proactive and innovative

Desired Skills

• Understanding of load testing and other non-functional testing aspects of complex systems
• Understanding of the IP networking, virtualization and data centers’ architecture
• Unix-like systems shell commands and scripting experience
• Experience in Performance Test Automation 

Job Responsibilities

• Active participation in design, implementation and execution of automated test cases in the area of Load testing,High Availability and Robustness testing
• Review of new features’ requirements, review of test-cases, test-case coverage 
• Creating and maintaining automated test cases for feature and system non-functional testing
• Maintaining and contributing to the test automation framework based on Python & Pytest & Allure
• Bugs reporting, tracking and verification
• Collaborating with client’s team lead, subject matter experts and developers of a big distributed team

Department/Project Description

Why We

Our customer

• is a leader in OSS/BSS IT space (350+ customers) over years
• Is a leader in Gartner OSS Magic Quadrant for 7th year in a row
• executing and securing projects and competence on long-term strategies
• transforming and changing to meet edging technology demands

Our product

• Provides a complete end-to-end solutions covering : Orchestration of Private cloud Resources and Services, CNF/VNF testing and onboarding, Closed loop Assurance
• Key component for enterprise and 5G use cases fulfilment within OSS/BSS domain
• Supporting multivendor cloud environments (Kubernetes, Openstack, KVM, Virtual Cloud Director, AWS and Azure)
• Deployed over 60+ global telco operators (CSP)
• Used by 5 world lead CSPs in US, Europe, Asia and Australia

Our opportunity

• You will enhance practical experience in latest python test coding to cover cool new features in complex OOP based back-end automation project in space of Private cloud orchestration
• Python based framework development, improvement and support for automating complex workflows
• Following best practices . Your brave ideas appreciated and always supported for implementation
• Practice with threads and async python features, python libs (Rest , ssh, db etc) in performance area testing for large-scale applications.
• Working in a team of passionate engineers who are keen to bring to life best quality testware
• Constant opportunity to learn and grow professionally by solving interesting and diverse working tasks

We are looking for our client a Senior Backend & AI Engineer to join an ambitious product team building an intelligent financial automation platform for SMEs. This is a role for someone who enjoys solving complex problems, working autonomously, and having a direct impact on product decisions and architecture.

🚀 About the Project

Our client is building a modern platform that combines AI-powered document processing, financial automation, accounting workflows, and deep system integrations. The platform is actively used by professional accountants and paying customers — it’s growing fast and scaling across Europe.

This is not an MVP. It’s a production fintech product with real users, real workflows, and real engineering challenges.

💡 Why this role is exciting

• You directly influence architecture, system design, and product decisions.
• You work on a sophisticated platform combining AI, FinTech, and backend engineering.
• You shape the foundations of a system that will scale from thousands to tens of thousands of transactions per month.
• Lean, fast, engineering-driven culture — no heavy bureaucracy.
• Europe-based team, remote work possible.
   

🧩 Responsibilities

1. Core Backend & Document Processing Pipeline

• Develop and evolve the document-processing pipeline (OCR, classification, entity extraction, deduplication).
• Build and maintain APIs and internal backend services.
• Ensure reliability, observability, and high performance of backend systems.

2. External Integrations & Billing

• Build integrations with accounting systems, payment providers, cloud storage, email systems, and more.
• Develop a unified integration SDK: retries, rate limits, idempotency, consistent error handling.

3. Performance & Architecture

• Optimize API performance (p95 latency, async patterns, queues, background jobs).
• Enhance monitoring and logging (Prometheus, Grafana, Sentry).
• Scale the architecture (caching, partitioning/sharding in Postgres/ClickHouse).

4. AI & Model Evaluation

• Integrate LLM/ML components into backend services.
• Build evaluation loops: model metrics, drift detection, alerts, dashboards.

5. Automation & RPA

• Implement RPA-style flows for tax filing, government portals, and banking systems using Playwright/Selenium.
   

🧠 Requirements

Must-have:

• Location - Europe 
• English C1
• Strong backend engineering experience in  Java or/and Python 
• Experience building and operating production systems (APIs, background jobs, integrations).
• Solid knowledge of Postgres: schema design, indexing, query optimization.
• Experience with cloud infrastructure (preferably AWS) and message queues (SQS or similar).
• Product mindset: focus on user experience and problem-solving.
• Startup mindset: comfort with ambiguity, fast iteration, ownership.
• Curiosity about LLMs/ML and willingness to grow in this area.
   

Nice-to-have:
 

• Experience with ClickHouse, Zoho, Stripe, OCR/Document AI.
• RPA experience (Playwright/Selenium).
• Background in fintech or accounting systems.
• Startup or founding engineer experience.
   

🎯 What our client offers:
 

• A chance to work on an impactful product used daily by real customers.
• A strong engineering culture with autonomy and ownership.
• Flexible schedule and remote work from anywhere in Europe.
• Opportunities to grow in AI-driven backend engineering.

Junior Creative Strategist

About the Company

Celtara is a brand in the Health & Wellness space, creating natural products that support key body systems — gut, liver, immunity, and metabolism.

About the Role

We’re looking for a creative junior who writes clearly and naturally, understands TikTok/UGC culture, and wants to grow in creative strategy.

You’ll join Celtara’s creative team and work on content for TikTok, Meta (Instagram/Facebook), YouTube Shorts, and UGC projects.

What You’ll Do

• Generate ideas, angles, and concepts for UGC and short-form ad videos.

• Write simple, engaging, structured scripts for creators and influencers.

• Prepare clear creative briefs for editors, designers, and production teams.

• Track TikTok/Reels trends and analyze what is currently working in the US market.

• Research competitor content, identify new approaches, hooks, and formats.

• Build a reference library, moodboards, and a structured bank of creative ideas.

• Work closely with the Senior Creative Strategist and the UGC team.

What You Bring

• Interest or experience in UGC, short-form video, or content creation.

• Understanding of TikTok/Reels culture and what creates a “scroll-stopping” moment.

• Ability to write in a clear, concise, emotionally engaging style.

• Creativity + the ability to follow structured guidelines.

• English level B2–C1.

• Willingness to learn and grow in performance-driven creative work.

Nice-to-Haves

• Experience creating content for US audiences.

• Understanding of performance creative fundamentals — hooks, angles, POV, CTA.

• Familiarity with the wellness/supplements niche and clean aesthetic.

What We Offer

• Competitive salary.

• Fully remote work with a flexible schedule.

• Opportunity to collaborate with a passionate and dynamic team.

• Professional development and growth opportunities.

• Coaching and consultations with industry experts.

• Cross-functional experience across different projects.

• Supportive, friendly team atmosphere.

About 4GOO:

4goo is an innovative startup dedicated to developing a groundbreaking social networking platform that will redefine online connections and interactions. We are building a platform that unlocks new possibilities for social relationships, and we are seeking passionate and skilled individuals to join our team. Join us on our journey to revolutionize the future of social media!

Requirements:

1. Core Flutter & Dart Competencies:

• 2+ years of commercial Flutter experience with a solid understanding of:
• Flutter rendering pipeline, widget lifecycle, layout & constraints system.
• Building complex, high-performance UI, custom widgets, custom painters, animations.
• State management using Bloc/Cubit (our main stack), with experience in feature-based modular architecture.
• Strong knowledge of asynchronous programming in Dart:
• Streams, Futures, Isolates.
• Offloading heavy operations to background isolates (e.g., media processing).

2. Architecture & Code Quality:

• Experience with Clean Architecture, separation of presentation/domain/data layers.
• Ability to structure scalable feature modules, write maintainable, testable code.
• Solid understanding of SOLID principles and dependency injection patterns.

3. Networking & API Layer:

• Deep experience with Dio or equivalent HTTP clients:
• Multipart uploads, chunked file uploads, progress tracking.
• Error handling strategies, retries, cancellations, and network resilience patterns.
• Working with REST APIs, pagination, filtering, and model serialization.

4. Media Processing & Performance:

• Proven experience handling video and image pipelines:
• Thumbnail extraction, compression, metadata parsing.
• Caching strategies for heavy media feeds.
• Understanding device limitations for video processing (Android & iOS).
• Ability to diagnose and resolve performance bottlenecks:
• Jank/scroll issues, frame drops, excessive rebuilds, and memory leaks.
• Using Flutter DevTools for profiling and runtime analysis.

5. Lists, Feeds & Rendering Optimization:

• Strong experience with infinite lists, lazy rendering, and prefetching:
• Slivers, CustomScrollView, RepaintBoundaries placement.
• Experience implementing high-performance UI for feed-based apps:
• Posts, reels, media carousels, comment threads, real-time counters.

6. Integrations & Platform Features:

• Push notifications (FCM + APNs), token management, and background handlers.
• Experience with deep links / app links / universal links.
• Experience with WebSockets or streaming clients (Stream, custom WS).
• Bonus: ability to write small native modules in Swift/Kotlin when needed.

7. Tooling & Production Workflows:

• Strong Git experience (feature branches, PR flow, conflict management).
• Ability to own a feature end-to-end: requirements → architecture → implementation → testing → stabilization.
• Understanding of CI/CD workflows (Codemagic).
• Good debugging skills on both iOS and Android (simulator/device logs, Xcode/ADB tools).

8. Soft Skills & Team Expectations:

• Able to work with incomplete requirements, ask clarifying questions, and propose solutions.
• Works autonomously but communicates clearly with PM/Lead.
• Capable of giving and receiving code review feedback.
• Product mindset: focuses on user impact, not just tasks.

Nice-to-Have:

• Experience building social network–like features (feeds, stories/reels, chats).
• Experience with Stream Chat / Stream Video SDKs.

• Experience optimizing complex animations and transitions.

   

   

   

  What We Offer:

• A dynamic and innovative work environment where you can directly influence the future of social networking.
• Opportunity to work on cutting-edge technologies and build a platform from the ground up.
• Competitive salary with performance-based bonuses.
• Flexible working hours and the option to work remotely.
• Regular team-building activities and the chance to work alongside like-minded professionals.
• A supportive, collaborative, and growth-oriented team culture.
• Access to professional development resources and career growth opportunities.
• If you are an experienced frontend developer who is excited about the future of social media and wants to work in a fast-paced, innovative startup, we’d love to hear from you. Join us at 4goo and help shape the future of social connections!

We are looking for a highly capable Web Developer to join our growing team and expand our development capacity. You will work alongside our Lead Developer to support ongoing projects, implement custom solutions, and ensure consistent coverage during core business hours. This role is ideal for someone who enjoys problem-solving, thinking proactively, and contributing ideas - not just executing tasks.

Key Responsibilities

• Develop, implement, and troubleshoot custom WordPress functionality (themes, plugins, integrations).
• Collaborate with our Lead Developer to extend existing features and build new solutions.
• Provide reliable support during core hours (8 AM–12 PM Arizona Time) with flexible scheduling for remaining hours.
• Communicate proactively about technical challenges, risks, and solutions.
• Suggest improvements and alternative approaches rather than waiting for detailed instructions.
• Maintain high-quality, clean, and secure code.
• Assist with QA testing, bug fixes, and performance optimization.
• Document work clearly and consistently.
   

Requirements

• Experience working collaboratively in a remote environment.
• Reliable availability during 8 AM–12 PM Arizona Time.
• Strong experience with WordPress development, including custom coding (PHP, JS, HTML, CSS).
• Familiarity with WordPress hooks, the template hierarchy, REST API, and plugin architecture.
• Solid understanding of databases (MySQL) and hosting/server environments.
• Excellent written English; clear and understandable verbal English.
• Ability to think critically, independently, and proactively.
• Strong problem-solving skills and the confidence to discuss options and recommend solutions.
   

Nice to Have

• Experience with custom integrations (APIs, external platforms).
• Experience with Elementor, Advanced Custom Fields (ACF), or similar tools.
• Knowledge of Git and version control best practices.
• Familiarity with project management tools.

What We Offer

• A collaborative environment with a Lead Developer for support and mentorship.
• A steady stream of meaningful, varied projects.
• Flexibility outside of core hours.
• Long-term stability and growth opportunities.
• Paid PPO and Winter Holidays.
• Paid Education Courses and Tools.

Are you looking for a rare opportunity to join a startup at a very early stage? This is it. 

We are growing 2x month over month for the last 3 months.

We already have customers like: SoundHound, Glovo, and Ideals. And yes, we launched just 4 months ago.

You’ll have plenty to do. It will be hard and will require real dedication - but it will also give you: 
1/ Disproportionate outcomes in $ in the future
2/ Tremendous personal growth tomorrow (in my last startup and sales alum had 4x in salary)
3/ Freedom and full responsibility now (I’m pretty sure these are the things you’re currently missing)

— What You’ll Do —

- Onboard customers in a product (yes, you can build a process before)
- Run outreach for them in our own product until you can onboard them
- Leverage (or learn) prompt engineering skills
- Help customers to get the most value (in replies & time saved)

— What You'll Need —
- 2+ years of experience in a startup previously - the must 

- Authentic obsession with giving customers the best
- The best verbal communication skills (yes, better the founder)
- Experience with n8n/make will be a great plus

— What We Give For You —

- Founding member equity %% (equal to $50,000+ which will be $500,000 next year)
- Learning how a startup grows
- Direct impact on product and company strategy
- Deliver value directly to paying B2B clients
- Opportunity to build and lead a team, department, or vertical agent company
- The most modern toolset
- Adding more perks (including a healthcare package) with the next round/revenue ramp-up
 

— About Execue in Action — 
You can see how one of the agents (outreach) works on this video: https://www.loom.com/share/abc9ed9e86d84e3cb15c4142550ccb01
 

We’re a European B2B SaaS company expanding our engineering team with a senior full-stack TypeScript engineer to lead a new AI-focused initiative. You’ll work closely with tech leadership, own critical backend components, and ship production-ready features across the stack.

Role Overview

You’ll be responsible for designing and implementing scalable services and UIs in TypeScript (React on the frontend, Next.js or NestJS on the backend), integrating AI models. The role is hands-on, with a strong emphasis on backend architecture, data flows, and cloud infrastructure, while still being comfortable building clean, usable frontends. 

Responsibilities

• Design and maintain scalable TypeScript codebases across frontend (React) and backend (Next.js or NestJS).
• Build secure, well-structured REST APIs and document them using Swagger/OpenAPI.
• Design and integrate AI workflows, including LLM-based components
• Use modern AI coding tools (e.g. Cursor, GitHub Copilot) to accelerate delivery and improve code quality.

Requirements

• Strong hands-on experience with TypeScript and a focus on type safety and maintainable code.
• Solid experience building modern frontends with React.
• Proven experience with backend services in Next.js or NestJS, including API design and API documentation (Swagger/OpenAPI).
• Full-stack mindset: comfortable moving between frontend, backend, and a bit of DevOps, with deeper strength on the backend.
• Familiarity with AWS services and Infrastructure
• Good understanding of CI/CD principles
• Comfortable using AI-assisted coding tools (Cursor, GitHub Copilot or equivalent) in daily work

         We are looking for a Head of User  Acquisition  to join an international iGaming  product company that develops a complete product ecosystem covering all key elements of the industry: from traffic acquisition and in-house platform development to customer retention, internal payment infrastructure, and local marketing.

Company products - online casinos,  platforms, PSP and affiliate products.

Market - Tier 2/Tier 3 

Company size - 2000 people

Marketing team (cross teams) - SEO, buying, affiliate etc.

Conditions: Competitive salary, remote (full-time), career and financial growth, paid vacation and sick leave and other goodies. 

Requirements:

• Experience in a role Head of  User Acquisition  or similar position (Head of Performance Marketing,  Team Lead Performance Marketing, etc.)  in  iGaming industry 
• Strong expertise in Performance Marketing in  оne  of the markets (Tier 2/ Tier 3 markets (Africa / LatAm / CIS)
• Hands-on expertise with one of the channels: Facebook/Meta, Google Ads/UAC, affiliate marketing, influencers/streamers etc.
• Experience managing $300K+ monthly budgets with a strong grasp of key profitability metrics.
• Experience in managing a marketing team: building a structure, areas of responsibility, KPIs.
• Proficiency in marketing analytics: GA4, Amplitude, Tableau, AppsFlyer/Adjust; , confident with spreadsheets and BI tools.
• Proactive, fast learner, adaptable, strong problem-solver, communicative, result-oriented.
• English - B2+.

Responsibilities:

• Launch and scale new products for a Tier 2-3  
• Run and optimize campaigns on all key traffic sources.
• Lead a dedicated performance team for your region.
• Manage monthly budgets of $1M+ with focus on ROI and FTD growth.
• Analyze funnels and user journey, identify bottlenecks and improve conversion.
• Work with product teams on landings, A/B tests and localization.
• Collaborate with central SEO, affiliate and B2B teams.
• Identify and leverage GEO-specific traffic sources: local platforms, ad networks, publisher ecosystems, community channels.
• Discover new traffic sources, partnerships and local opportunities.

We offer:

• Fully remote work format.
• Competitive base compensation.
• No micromanagement, fast decision-making, strong ownership.
• Paid vacation, sick leave, and an additional birthday day off.
• Coworking compensation anywhere in the world.
• Participation in top international iGaming & performance conferences.
• Investment in your professional development (hard & soft skills).

Location: Remote
 

About Elevated Living Product:

Elevated Living has been improving the resident experience for over seven years. We created a single, all-in-one platform that makes it easy for property managers and resident staff to work together. Our goal is simple: to provide the best experience for residents by replacing multiple, confusing apps with one easy solution.

This is a stable, long-term project that continues to grow, and you'll have the chance to be part of its ongoing success.

Our primary technology stack revolves around JavaScript. We use React for the front-end, Node.js for the back-end, and React Native for mobile development.

About the role: 

We’re looking for a Mid React Native Developer to join a long-term US-based PropTech project. In this role, you’ll work closely with an experienced engineering team, focusing not only on app development but also on mobile build pipelines, CI/CD automation, and app store distribution. This is a great opportunity to contribute to a mature product, improve delivery processes, and collaborate with strong engineers in a fast-moving environment.

What skills are essential to us?

• 4+ years of experience with React Native
• Strong knowledge of JavaScript (Vanilla JS) and TypeScript
• Experience working with REST APIs
• Experience with Redux, Context API, or MobX
• Good understanding of ECMAScript specifications
• Solid knowledge of Git
• English — Upper-Intermediate+
• Strong understanding of Fastlane build pipelines
• Experience with App Store and Google Play Store account/team management
• Knowledge of certificates, provisioning profiles, and identity management
• Experience with CI/CD automation, especially CircleCI and GitHub Actions

• Experience using Google Play Store API, Apple App Store API, and Firebase APIs

   

Below, you'll find a control question. Please provide short and specific answers - we will discuss the details during the interview.

Are you looking for a rare opportunity to join a startup at a very early stage? This is it. You will be the first!

We are growing 2x month over month for the last 3 months.

We already have customers like: SoundHound, Glovo, and Ideals. And yes, we launched just 4 months ago.

You’ll have plenty to do. It will be hard and will require real dedication - but it will also give you: 
1/ Disproportionate outcomes in $ in the future
2/ Tremendous personal growth tomorrow
3/ Freedom and full responsibility now (I’m pretty sure these are the things you’re currently missing)

— What You’ll Do —

- Autonomously architect, prototype, & build the product from the ground up
- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs)
- Leverage your prompt engineering skills to maximize the outcome
- Horizontally work with founders in discussions on business & product topics

— What You'll Need —
- 1+ years of experience in a startup previously - the must 

- Authentic obsession with giving customers the best
- The best verbal communication skills (yes, better than the founder)
- RAG & AI agents development and prompt engineering
- API development and integration
- Database design and optimization (SQL)
- Development in cloud infrastructure (AWS/GCP/Azure)
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar)
- Experience with n8n/make will be a great plus

— What We Give For You —

- Founding member equity %% (equal to $50,000+ which will be $500,000 next year)
- Learning how a startup grows
- Direct impact on product and company strategy
- Deliver value directly to paying B2B clients
- Opportunity to build and lead a team and department
- The most modern toolset (yes, we use Cursor in Agent mode)
- Adding more perks (including a healthcare package) with the next round/revenue ramp-up
 

— About Execue in Action — 
You can see how one of the agents (outreach; we also have recruitment agent) works on this video: https://www.loom.com/share/abc9ed9e86d84e3cb15c4142550ccb01
 

Location: Remote

About Elevated Living Product

Elevated Living has been improving the resident experience for over seven years. We created a single, all-in-one platform that makes it easy for property managers and resident staff to work together. Our goal is simple: to provide the best experience for residents by replacing multiple, confusing apps with one easy solution.

This is a stable, long-term project that continues to grow, and you'll have the chance to be part of its ongoing success.

Our primary technology stack revolves around JavaScript. We use React for the front-end, Node.js for the back-end, and React Native for mobile development.

About the role: 

We’re looking for a senior React Native engineer to strengthen our platform engineering team. You’ll architect core mobile systems, build native-to-RN bridges, manage Fastlane pipelines, and lead OTA update strategies for a high-impact US product.

What skills are essential to us?
 

• 5+ years of development experience with React Native
• Practical knowledge of Vanilla JavaScript and TypeScript
• Experience working with REST APIs
• Hands-on experience with state management: Redux, Context API or MobX
• Strong understanding of ECMAScript specifications
• Good knowledge of Git and modern branching workflows
• English — Upper-Intermediate+

Advanced platform & mobile engineering skills (core for this Senior role):

• Understanding of Fastlane build pipelines
• Ability to write Native to React Native Bridges (iOS and/or Android)
• Experience with CodePush and/or Expo Updates

We are looking for an Operations-focused iGaming Project Manager for Tier 3 to coordinate operational and technical processes. The key role is to control the execution of tasks in a qualitative and timely manner, communication with team leads, and coordination of departments so that the manager can concentrate on strategic tasks.

Responsibilities

• Gather and structure business requirements;
• Break down business requests into tasks for the operations team;
• Write clear and detailed task descriptions in task management systems (Jira);
• Plan and coordinate the launch of new geos (markets);
• Track deadlines and ensure timely delivery of tasks;
• Monitor key product metrics in the assigned region (conversion, LTV, retention, etc.);
• Collaborate with multiple departments (marketing, tech, crm, support, etc.) to collect relevant information.
• Support the Country Head with cross-department coordination and information gathering;
• Identify and resolve bottlenecks in project execution;
• Provide regular status reports on ongoing projects and initiatives..

Requirements

• 2+ years of experience as a Project Manager (ideally in iGaming, FinTech, or eCommerce);
• Experience working with Agile/Scrum/Kanban methodologies;
• Understanding of the online casino business, product lifecycle, and player behavior metrics;
• Experience launching new markets or products is a strong advantage;
• Ability to clearly articulate tasks and manage cross-functional teams without direct authority;
• Strong analytical skills and familiarity with dashboards/BI tools;
• High level of self-organization and accountability;
• English — Upper-Intermediate or higher (for communication with international teams).

Will be a plus

• Experience in iGaming or working with affiliate traffic;
• Technical background or experience in product management.

About the project:
We are developing a long-term, enterprise-grade SaaS solution for US-based home medical equipment providers and hospitals. The platform streamlines appointment scheduling, invoicing, documentation, and medical item delivery — helping healthcare organizations improve operational efficiency and patient service.

We are seeking an experienced Service Delivery Manager to build and lead our support organization (L1–L3) for a growing healthcare SaaS platform. You will establish scalable support processes, define SLAs, and ensure service excellence for our US customers. The role requires both strategic thinking and hands-on execution.

Does this relate to you?

- 5+ years of experience in Service Delivery / Support Management in a SaaS or IT services environment.
- Experience managing multi-level (L1–L3) support organizations.
Proven ability to establish and scale service processes from scratch.
- Strong understanding of incident, problem, and change management frameworks (ITIL preferred).
- Experience working with US-based clients, ideally in healthcare or regulated industries.
- Excellent leadership, communication, and stakeholder management skills.
- Hands-on experience with service management tools (e.g., Jira Service Management, Zendesk, Freshdesk).
- Upper-Intermediate English or higher.

Nice to Have:
- Experience in healthcare technology or medical device SaaS.
- Familiarity with HIPAA, HL7, or similar healthcare compliance standards.
- ITIL certification.

A new team member will be in charge of:

- Build and optimize support processes and workflows across L1, L2, and L3 levels.
- Define and maintain service delivery KPIs, SLAs, and escalation procedures.
- Manage and mentor a cross-functional support team (up to 10 specialists).
- Ensure timely resolution of incidents, problems, and service requests.
- Collaborate with Product, Engineering, and QA teams to drive issue resolution and continuous improvement.
- Oversee ticketing system configuration and reporting.
- Communicate service performance metrics, trends, and improvements to stakeholders.
- Contribute to knowledge base development and documentation standards.
- Support transition from implementation to steady-state support for new clients.
- Ensure compliance with data security and healthcare regulations (e.g., HIPAA).
 

About Sembly AI

We are Sembly AI — an advanced AI SaaS company redefining how organizations collaborate with our industry-leading AI Teammate. We build systems that power autonomous and interactive agents, high-scale automation, and deep workplace intelligence. We’re growing our engineering organization and looking for a Python and Browser Automation Developer who enjoys building sophisticated systems, solving novel automation problems, and contributing within a tight-knit, results-focused team of highly skilled engineers.
 

What You’ll Work On

You’ll be a key contributor to Sembly’s next-generation browser automation platform — powering thousands of autonomous agents and the distributed systems that support them. You’ll work closely with a senior, experienced engineering group that cares deeply about quality, clarity, and impact.
 

Key Responsibilities

• Design and evolve the core automation engine:
  • Complex browser-automation scenarios and agent execution flows
  • Distributed scale-set orchestration and platform components
• Collaborate with a team of senior engineers on architectural decisions across automation, reliability, and performance
• Solve deep technical challenges, including:
  • Ensuring robustness across unpredictable web environments
  • Maintaining stability and performance at scale
  • Optimizing internal tooling and execution pipelines
• Conduct hands-on R&D to push system capabilities, reliability, and throughput
• Build internal frameworks and abstractions that amplify the team’s productivity
• Diagnose and refine system behaviors in long-running, high-scale environments
• Take full ownership of major features and system modules in a highly autonomous environment
   

Requirements

• 5+ years of professional Python experience with strong engineering fundamentals
• Solid understanding of:
  • Software design principles and refactoring best practices
  • Async IO and Python’s concurrency models
  • Docker and cloud-native environments
  • HTTP, HTML/DOM, JavaScript fundamentals, CSS, XPath
• Ability to design clean system boundaries and simplify complex problems
• Strong problem-solving ability, attention to detail, and a craftsmanship mindset
• Enjoy working within a focused, experienced engineering team where quality and results matter
   

Nice to Have

• Experience with Playwright, Puppeteer, or Selenium
• Familiarity with event-driven or state-machine architectures
• Experience with:
  • Azure Cloud
  • FastAPI, Redis, Celery
  • AI-assisted development workflows
• Background designing internal tooling or frameworks
• Contributions to large refactoring, modernization, or system redesign efforts
• Experience mentoring or influencing technical decisions
   

Why This Role Is Exciting

• Work with a highly skilled, experienced engineering team that values clarity, speed, and craftsmanship
• Solve real engineering challenges — far beyond typical API or CRUD work
• High autonomy to shape system architecture and internal tooling
• Build foundational infrastructure powering autonomous AI agents
• Small, senior team where your work has direct, visible impact
• Engineering-first culture: rapid iteration, minimal process, high standards
• Freedom to influence design choices and technical direction
   

What We Offer

• Competitive compensation
• Remote or in-office flexibility
• High-autonomy environment with minimal bureaucracy
• Direct collaboration with founders and principal engineers
• Career growth within a fast-scaling product organization
• Work alongside top-tier engineers in a tight-knit, results-driven team
• Silicon Valley–style culture, no micromanagement
• No time tracking software
   

About the Product

Our platform transforms your meeting library into an interactive, queryable knowledge system. It generates polished deliverables — summaries, briefs, reports, proposals, and more — directly from your discussions. You can ask questions across meetings, explore insights, trace decisions, and retrieve the information you need instantly. Integrated with major conferencing tools, it turns conversations into reusable, actionable intelligence.

About Sembly AI

We are Sembly AI — an advanced AI SaaS platform that transforms conversations into actionable intelligence. Our technology generates polished deliverables (summaries, briefs, reports, proposals, and more) from meeting discussions and provides an interactive, queryable knowledge system across your entire meeting library. By integrating with major conferencing and workflow tools, we enable teams to extract insights, trace decisions, and streamline execution.
 

We’re looking for a Customer Solution Engineer who loves solving real-world problems, enjoys talking to customers, and is excited to build automation solutions using the Sembly platform.
 

About the Role

You’ll split your time between helping customers succeed with Sembly and contributing to the development of our automation stack and API ecosystem. You’ll work closely with clients to understand their workflows, design effective integrations, and help them unlock the full value of Sembly’s capabilities. Internally, you’ll collaborate with our engineering team to improve our iPaaS-based automation framework and expand Sembly’s integration surface.

This role is ideal for a mid-level developer who enjoys both coding and direct customer interaction.
 

Key Responsibilities

• Work closely with customers to understand their needs, pain points, and desired outcomes
• Design and implement workflow automations, integrations, and solution prototypes using JavaScript
• Build and refine components of Sembly’s API and automation stack
• Work closely with the Customer Success and Support teams to design and demonstrate solutions for customers
• Create clear examples, templates, scripts, and reference implementations for customer use
• Collaborate with engineering to improve integration patterns, tooling, and documentation
• Support customer onboarding and solution rollout, ensuring smooth adoption and value delivery
• Participate in internal discussions on product improvements based on customer feedback
• Maintain a customer-first mindset while ensuring solutions are technically sound and maintainable
   

Requirements

• 3–5 years of software development experience
• Strong JavaScript skills
• Some Python experience or willingness to learn
• Understanding of APIs, webhooks, and integration patterns
• Comfortable discussing technical concepts with non-technical stakeholders
• Strong communication and problem-solving skills
• Ability to translate customer needs into practical, user-friendly solutions
• Fluent English (written and spoken)
   

Nice to Have

• Experience with iPaaS platforms (Zapier, Membrane (Integration App, Make, n8n, etc.)
• Familiarity with cloud environments and basic DevOps concepts
• Background building internal tools or customer automation projects
• Prior experience in customer-facing engineering, solution consulting, or technical support
• Understanding of productivity or collaboration tools
• Interest in AI-driven workflows and automation
• Experience with React, GraphQL
   

Why This Role Is Exciting

• Work directly with customers to solve meaningful, real-world problems
• Build things that people immediately use and value
• Split your time between hands-on coding and solution design
• Influence product direction by bringing customer insights into the roadmap
• Join a collaborative team that values clarity, practicality, and results
• Grow into a more senior engineering or customer-solution leadership path
• Work with an international, high-performing team in a flexible environment
   

What We Offer

• Competitive salary
• Remote or in-office flexibility
• Direct collaboration with engineering, product, and customer-facing teams
• Opportunities to grow your technical and customer-facing skill set
• Fast-moving environment with minimal bureaucracy
• Silicon Valley–style culture with founders from NYC
• No time tracking software