Ukraine Tech

Requirements

• 3+ years of experience leading customer support in iGaming (Casino & Betting)
• Proven experience building and managing support teams from scratch
• Deep understanding of player support workflows, escalation processes, and SLA management
• Experience with helpdesk and live chat platforms (Zendesk, Intercom, LiveChat, etc.)
• Strong knowledge of KYC/AML processes and responsible gambling standards
• Data-driven approach: comfortable working with CSAT, FRT, AHT, and resolution rate metrics
• Experience managing multilingual or multi-market support operations is a plus
• Ability to design and implement support scripts, FAQs, and knowledge bases
• Strong leadership, coaching, and team-building skills
• English: Upper-Intermediate or higher
   

Responsibilities

• Build and lead the customer support function for a new Casino & Betting product from the ground up
• Recruit, onboard, and manage a team of support agents and team leads
• Define and implement support processes, workflows, and escalation paths
• Set up and manage helpdesk tools, live chat, and ticketing systems
• Monitor support KPIs (CSAT, FRT, AHT, NPS) and continuously improve performance
• Develop and maintain knowledge bases, scripts, and SOPs for support teams
• Collaborate with product, payments, and compliance teams to resolve player issues efficiently
• Handle complex escalations and VIP player cases
• Ensure full compliance with KYC/AML requirements and responsible gambling policies
• Drive player satisfaction and loyalty through exceptional support experience

Requirements

• 3+ years of experience in retention marketing within iGaming (Casino & Betting)
• Proven track record of building and scaling retention programs from scratch
• Deep understanding of player lifecycle, segmentation, and behavioral analytics
• Experience with CRM platforms and marketing automation tools (Optimove, Salesforce, FastTrack, etc.)
• Strong knowledge of bonus mechanics, loyalty programs, and VIP management
• Data-driven mindset: ability to work with cohort analysis, LTV, churn metrics
• Experience managing a team of CRM/retention managers
• Understanding of responsible gambling frameworks and compliance requirements
• Excellent communication and cross-functional collaboration skills
• English: Upper-Intermediate or higher

Responsibilities

• Build and lead the retention function for a new Casino & Betting product from the ground up
• Develop and execute CRM strategies across email, SMS, push, and on-site channels
• Design and manage bonus structures, loyalty programs, and VIP tiers
• Segment player base and create personalized lifecycle communication flows
• Monitor key retention KPIs (churn rate, reactivation rate, LTV, ARPU) and optimize accordingly
• Manage and mentor the retention team
• Collaborate with product, marketing, and analytics teams to align on player experience
• Drive reactivation campaigns for lapsed players
• Test and iterate on engagement mechanics, offers, and communication cadence
• Ensure all retention activities comply with responsible gambling and regulatory standards

Requirements

• 3+ years of experience in Affiliate marketing within iGaming (Casino & Betting)
• Proven track record of building and scaling affiliate programs from scratch
• Deep understanding of affiliate networks, traffic sources, and partner ecosystems
• Experience with affiliate platforms (Income Access, Affilka, MyAffiliates, etc.)
• Strong knowledge of CPA, RevShare, Hybrid deal structures and negotiation
• Ability to work with data, dashboards, and performance metrics
• Experience managing a team of affiliate managers
• Understanding of SEO, media buying, and retention mechanics as they relate to affiliate traffic
• Excellent communication and relationship-building skills
• English: Upper-Intermediate or higher

Responsibilities

• Build and develop the affiliate program for a new Casino & Betting product from the ground up
• Recruit, onboard, and manage affiliate partners across key markets
• Negotiate and structure partnership deals (CPA, RevShare, Hybrid)
• Monitor affiliate performance and optimize traffic quality and ROI
• Develop and implement the affiliate strategy aligned with overall product goals
• Manage and mentor the affiliate team
• Maintain strong long-term relationships with top-tier partners and networks
• Track market trends, competitor affiliate programs, and emerging opportunities
• Coordinate with marketing, product, and finance teams to align on campaigns, budgets, and payouts
• Ensure compliance with internal policies and regional regulations

Responsibilities

• Search for and onboard new affiliate partners to generate high-quality traffic for iGaming products in the Canadian market.
• Manage and grow relationships with existing partners, ensuring long-term cooperation and performance optimization.
• Support partners with campaign setup, including tracking links, postbacks, pixels, and integration troubleshooting.
• Attend international and regional offline conferences to build partnerships and expand the affiliate network.
• Communicate daily with partners to optimize traffic quality, performance, and scaling opportunities.
• Monitor partner performance against KPIs (FTD, CPA, revenue share, ROI, conversion rates).
• Analyze and calculate ROI for individual partners and overall traffic sources.
• Work closely with internal teams (media buying, analytics, product) to ensure smooth campaign execution and tracking accuracy.
• Identify underperforming traffic sources and implement corrective actions or optimization strategies.
• Continuously scale profitable partnerships while maintaining traffic quality standards for the Canadian market.

Requirements

• 3+ years of experience in a Senior / Team Lead role in affiliate marketing or partnership management.
• 4+ years of overall experience in affiliate marketing.
• Strong experience in the gambling / iGaming industry is mandatory.
• 2+ years of experience working with the Canadian market.
• Proven experience managing budgets exceeding $100,000.
• English - B2 level required
• Strong understanding of casino / iGaming economics (LTV, RTP, margins, FTD flow, CPA models).
• Ability to work with numbers, analytics, and performance calculations with strong mathematical understanding.

We are seeking a highly experienced Fractional CMO to provide strategic leadership and direction for our B2C iGaming brands on a part-time/retainer basis. In this role, you will act as the architect of our global marketing strategy, driving customer acquisition, brand positioning, and revenue growth.

This is a senior advisory and leadership role. You will not be bogged down in daily micro-management; instead, you will focus on high-level strategy, auditing performance, mentoring our in-house marketing leads, and ensuring our marketing investments yield maximum ROI across all touchpoints.

• Develop and blueprint a comprehensive, global marketing strategy tailored to our iGaming portfolio (online casino, sports betting).
• Architect go-to-market strategies for launching new verticals and expanding into new GEOs, backed by deep market research and competitor analysis.
• Lead high-level brand-building initiatives in highly competitive and regulated markets. Identify opportunities for sponsorships, media partnerships, and C-level influencer collaborations.
• Lead high-level planning and structuring of traffic and marketing budgets (monthly/annually) to ensure maximum efficiency and profitability.
• Audit and advise on traffic purchasing strategies across various channels, ensuring optimal allocation of user acquisition budgets.
• Monitor, audit, and optimize iGaming-specific core metrics (CPA, ARPU, LTV, churn rate, retention %, deposit-to-registration conversion, ROI by channel).
• Design the architecture for an optimized Affiliate & Partnership Program to ensure a steady inflow of high-quality traffic.
• Advise on the design and optimization of processes for attracting, onboarding, and retaining top-tier partners.
• Set high-level goals, establish KPIs, provide strategic frameworks, and audit team performance.
• Collaborate strategically with Product and CRM leads to map out personalized player journeys and loyalty programs that drive retention and reactivation.
• Present marketing performance overviews, actionable insights, and strategy updates to the CEO, board of directors, and investors.
• Ensure the overarching marketing strategy remains compliant with local gaming regulations, licensing requirements, and responsible gaming policies.

As CRM Manager, you will execute and optimise our Casino’s CRM strategy. You’ll build and launch marketing campaigns that grow retention, conversions, and customer value, while improving overall player experience. Data-driven thinking, continuous testing, and hands-on optimisation are key.

Responsibilities

• Plan and execute CRM campaigns that drive retention and conversion
• Manage segmentation, targeting, and content delivery for Email/SMS/Push
• Monitor performance, analyse results, and implement optimisations
• Collaborate with content, design, and product teams to align player journeys
• Build and manage player bonuses and ensure smooth operations
• Write and proof CRM content (emails, SMS, push)
• Use CMS and campaign tools daily

• Work with basic HTML/CSS to update templates

   

Requirements

• 3+ years’ experience in CRM or Marketing Coordinator roles
• Strong knowledge of online casino/iGaming products
• Deep understanding of RFM segmentation and behavioral modeling
• Excellent English communication skills
• Skilled in data handling and segmentation
• Experience with Customer.io / Smartico / Optimove, etc.
• Detail-oriented, proactive, and highly organised
• Basic HTML/CSS editing abilities

• Eager to learn and open to feedback

   

What We Offer

• Fully remote work
• Flexible hours
• Competitive paid time off
• Professional growth
• Modern infrastructure

We’re a fast-growing licensed online casino targeting Tier 2-3 markets. We’re looking for a Facebook Media Buyer who can start campaigns from zero and scale them profitably.

Key Responsibilities:

• Launch and scale high-performance advertising campaigns across Facebook and/or In-App networks (Unity, AppLovin, Ironsource, etc.).
• Oversee full-cycle integrations between mobile applications, attribution platforms (AppsFlyer, Adjust), and trackers (Binom, Keitaro) to ensure flawless data flow.
• Conduct deep-dive analysis of active campaigns, optimizing for key performance indicators (ROI, CPA, LTV) to maximize profitability.
• Develop detailed briefs for the design team and motion designers; constantly test new creative angles and landing pages.
• Monitor daily expenditures and performance metrics, providing detailed daily reports to ensure budget efficiency and target alignment.
   

Requirements:

• At least 2+ years of hands-on experience in Media Buying, with a track record of managing high-volume traffic.
• Deep knowledge of the Gambling/iGaming vertical is mandatory.
• Strong experience in launching and scaling campaigns specifically for the Tier-3 market.
• Experience managing significant monthly budgets of $50,000+ with proven ROI.
• Solid experience working within professional arbitrage teams or media buying agencies.
• Expert knowledge of launching and optimizing campaigns for both iOS and Android platforms.
• A thorough understanding of the casino economy, including player lifecycle, conversion funnels, and retention metrics.
• English at a B2 (Upper-Intermediate) level or higher is required. Proficiency in Russian is a significant advantage.