Ukraine Tech

• Possess perfect communication skills.

• High emotional intelligence, empathy and patience when dealing with customers.

• Can and enjoy explaining processes step by step and guiding customers.

• Written and spoken English or/and Spanish (minimum B2).

• Previous experience in customer service in the gaming or iGaming industry (preferred).

• Polished and professional telephone manners

• Flexible and adaptable.

• Disciplined with a strong work ethic.

• Ability to multi-task.

• Stress-resistant.

• Proven ability to meet and exceed targets.

Responsibilities:

• Communicate with Spanish-speaking customers via calls (primarily), email — ensuring a smooth, personalized, and engaging user experience. Present relevant bonus offers to increase activity and satisfaction.

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.

• Maintain a quality control efficiency of at least 80%.

• Achieve a minimum of 80-100 calls per shift.

• Ensure call efficiency of at least 35%.

• Leverage the existing customer base provided by your team leader for effective outreach.

• Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Identify and refer potential VIP customers to the VIP base.

• Escalate user issues to the relevant department and coordinate with internal teams to ensure timely resolution.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Share ideas for feature improvements, user experience enhancements, and workaround solutions with internal teams.

• Inform users about new bonuses, games, and promotions — especially those tailored to their interests.

• Gather feedback directly from players and share insights with Product, Sales, and Marketing teams to improve offerings.

• Assist in onboarding and supporting new team members with product and process training (Spanish support focus).

• Keep clear and accurate records of calls, cases, and work outcomes in Backoffice and internal working files.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

• Contribute to the growth of the team by mentoring less experienced agents and sharing your best practices.

• Stay sharp and informed through regular knowledge checks and product training to ensure top performance.

General terms and conditions:

• 9 hours shifts

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;

Requirements

• 2+ years of experience as a UI/UX or Digital Designer, preferably within iGaming, tech, or a digital product company
• Strong portfolio demonstrating web and mobile interface design
• Proficiency in Figma (or similar design tools: Sketch, Adobe XD)
• Experience designing for digital products: landing pages, dashboards, promotional banners, and UI components
• Good understanding of UX principles, user flows, and information architecture
• Experience creating marketing and promo materials (banners, email templates, social assets)
• Ability to work within brand guidelines and maintain visual consistency across platforms
• Basic understanding of HTML/CSS is a plus
• Strong attention to detail, creativity, and aesthetic sensibility
• English: Intermediate or higher

Responsibilities

• Design UI components, screens, and flows for the Casino & Betting platform
• Create promotional and marketing materials: banners, landing pages, email templates, pop-ups
• Develop and maintain a consistent visual language and design system for the product
• Work closely with the product, content, and development teams on feature design
• Prepare design assets and specifications for handoff to developers
• Iterate on designs based on feedback, user data, and A/B test results
• Support the content team with visual materials for game sections, promotions, and campaigns
• Participate in UX research and usability reviews to improve player experience
• Contribute to the overall visual identity and brand development of the product
• Manage multiple design tasks simultaneously and meet publication deadlines

Responsibilities:
• Planning and implementation of the company’s media buying strategies;
• Engage in team members recruitment and monitoring the results;
• Developing, mentoring and managing the Media Buying department;
• Responsibility for the budgets, paybacks, reporting and clients optimization;
• Creation of procedures for monitoring the effectiveness of advertising campaigns;
• Research of the industry trends, competitors and new traffic sources.

Key skills:
• 5+ years of proven experience in Media Buying (gambling) with Facebook Ads;
• Experience in the position Team Lead of media buying from 2 years;
• You possess demonstrated experience and proficiency in managing teams of 10+ individuals;
• You are well-versed in various employee motivation methodologies and performance evaluation frameworks;
• You have your own vision and you know how to defend it constructively;
• Proven experience of your previous results in the Tier1 (CA, UK) and Tier3 (Latam) gambling landscape;
• Knowledge and experience of working with different trackers, analytics tools & metrics;
• Experience with budget planning and KPIs;
• Ability to analyze, manage and combine data;
• Strong decision-making skills;
• Target-oriented, driven and ambitious person;
• Excellent interpersonal and communication skills.


You will receive

• Competitive compensation based on experience and qualifications;

• Career development opportunities;

• Knowledge sharing;

• Private health insurance;

• Paid sick days;

• Paid holidays;

• Corporate events, parties, and activities;

Our client is an international online casino platform focused on fair gameplay, fast payouts, and a thoughtful product lifecycle. They are currently scaling across Tier 1 markets and building a data-driven marketing ecosystem.
 

We are looking for a Senior Affiliate Manager to drive this growth. You will be responsible for building a high-quality partner network from the ground up - from recruiting top-tier affiliates and managing $100k+ monthly budgets to representing the brand at major international conferences. We need a performance-driven specialist who can turn traffic into long-term ROI.

Requirements:

• Identify, recruit, and onboard high-quality affiliate partners to drive qualified traffic.
• Build and maintain long-term, performance-driven relationships with partners.
• Represent the company at international and local offline conferences and industry events.
• Support partners with technical setup (tracking links, postbacks, integrations, campaign structures).
• Coordinate campaign launches and scale strategies with partners.
• Monitor partner performance and KPIs (FTD, LTV, conversion rates, retention, ROI).
• Analyze traffic quality, fraud risks, and conversion efficiency.
• Optimize budgets and traffic allocation to maximize profitability.
• Calculate and control ROI across all partner channels.
• Provide performance insights and reports to management.
• Support process building and partner management structures.

Experience:

• 3+ years of experience as a Senior Affiliate Manager / Team Lead
• 4+ years of overall experience in affiliate marketing
• Proven experience in the gambling / casino industry (mandatory)
• Strong understanding of casino economics (LTV, RTP, player value, funnel metrics)
• 2+ years of experience with the Tier1 markets
• Hands-on experience managing budgets over $100,000/month
• Strong performance and ROI mindset
• Experience working with tracking platforms, postbacks, and attribution models
• English – B2+ level (working proficiency)

We’re a fast-growing licensed online casino targeting Tier 1 markets. We’re looking for a Facebook & In-App Media Buyer who can start campaigns from zero and scale them profitably.

Key Responsibilities:

• Launch and scale high-performance advertising campaigns across Facebook and/or In-App networks (Unity, AppLovin, Ironsource, etc.).
• Oversee full-cycle integrations between mobile applications, attribution platforms (AppsFlyer, Adjust), and trackers (Binom, Keitaro) to ensure flawless data flow.
• Conduct deep-dive analysis of active campaigns, optimizing for key performance indicators (ROI, CPA, LTV) to maximize profitability.
• Develop detailed briefs for the design team and motion designers; constantly test new creative angles and landing pages.
• Monitor daily expenditures and performance metrics, providing detailed daily reports to ensure budget efficiency and target alignment.
   

Requirements:

• At least 2+ years of hands-on experience in Media Buying, with a track record of managing high-volume traffic.
• Deep knowledge of the Gambling/iGaming vertical is mandatory.
• Strong experience in launching and scaling campaigns specifically for the Tier-1 market.
• Experience managing significant monthly budgets of $50,000+ with proven ROI.
• Solid experience working within professional arbitrage teams or media buying agencies.
• Expert knowledge of launching and optimizing campaigns for both iOS and Android platforms.
• A thorough understanding of the casino economy, including player lifecycle, conversion funnels, and retention metrics.
• English at a B2 (Upper-Intermediate) level or higher is required.