Ukraine Tech

Responsibilities:

• Verifying withdrawals and deposits.
• Conducting KYC and EDD checks.
• Identifying and investigating fraudulent activity.
• Monitoring risk alerts and suspicious player behavior.
• Verifying documents and source of funds (rarely).
• Communicating with payment providers to determine the reasons for declined transactions.
• Applying restrictions and blocking accounts using a risk-based approach.
• Handling chargebacks.
• Escalating complex cases.
• Maintaining reporting and documentation on investigations.
• Actively participating in the development of internal team security protocols.

We are looking for an Affiliate Manager who will play a key role in growing our affiliate channel, building strategic partnerships, and driving high-quality traffic and revenue across the LATAM market.
 

What you'll do:

• Develop and execute the affiliate growth strategy to achieve traffic, revenue, and business objectives.
• Identify, recruit, onboard, and develop new affiliates, media buying teams, agencies, and strategic partners.
• Build and maintain long-term relationships with key affiliate partners to drive sustainable business growth.
• Negotiate commercial terms, including CPA, RevShare, Hybrid, and custom partnership models.
• Monitor and analyze affiliate performance using key metrics such as ROI, CPA, LTV, FTD, Conversion Rate, Retention, and Revenue.
• Identify new traffic sources, GEOs, partnership opportunities, and market expansion initiatives.
• Collaborate with Product, Marketing, CRM, BI, Analytics, and Finance teams to optimize affiliate performance.
• Monitor traffic quality, detect fraudulent activity, and ensure compliance with affiliate program guidelines.
• Conduct regular performance reviews with strategic partners and implement growth plans.
• Stay up to date with affiliate marketing trends, competitor activities, and industry best practices.
• Represent the company at affiliate conferences, networking events, and industry exhibitions.

• Own affiliate channel performance and deliver partner acquisition and revenue growth targets.

   

Requirements:

• 3+ years of experience in Affiliate Marketing.
• 2+ years of experience as a Middle/Senior Affiliate Manager and/or Team Lead.
• Proven experience in the iGaming/Gambling industry is required.
• At least 1 year of hands-on experience managing affiliate partnerships in the Chile/LATAM market.
• Experience managing affiliate budgets exceeding $100,000.
• Strong track record of acquiring, developing, and managing high-value affiliate partnerships.
• Experience negotiating CPA, RevShare, Hybrid, and custom commercial agreements.
• Strong analytical skills with the ability to make data-driven decisions based on affiliate performance.
• Deep understanding of affiliate KPIs, including ROI, CPA, LTV, FTD, Conversion Rate, Retention, and Revenue.
• Experience working with affiliate platforms, tracking systems, CRM tools, and reporting solutions.
• Excellent communication, negotiation, and relationship management skills.
• Upper-Intermediate (B2) or higher English proficiency, both written and spoken.
• Self-driven, results-oriented, and comfortable working in a fast-paced environment.

Requirements
• Possess perfect communication skills
•  6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant
 

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;
• 2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)

• Possess perfect communication skills.

• High emotional intelligence, empathy and patience when dealing with customers.

• Can and enjoy explaining processes step by step and guiding customers.

• Written and spoken English or/and Spanish (minimum B2).

• Previous experience in customer service in the gaming or iGaming industry (preferred).

• Flexible and adaptable.

• Disciplined with a strong work ethic.

• Ability to multi-task.

• Stress-resistant.

• Proven ability to meet and exceed targets.

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.

• Leverage the existing customer base provided by your team leader for effective outreach.

• Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Identify and refer potential VIP customers to the VIP base.

• Escalate user issues to the relevant department and coordinate with internal teams to ensure timely resolution.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Share ideas for feature improvements, user experience enhancements, and workaround solutions with internal teams.

• Inform users about new bonuses, games, and promotions — especially those tailored to their interests.

• Gather feedback directly from players and share insights with Product, Sales, and Marketing teams to improve offerings.

• Assist in onboarding and supporting new team members with product and process training (Spanish support focus).

• Keep clear and accurate records of calls, cases, and work outcomes in Backoffice and internal working files.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

• Contribute to the growth of the team by mentoring less experienced agents and sharing your best practices.

• Stay sharp and informed through regular knowledge checks and product training to ensure top performance.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;

We are seeking a highly organised and detail-oriented Operations Executive to support the day-to-day running of our online casino. The ideal candidate will have hands-on experience working with the SoftSwiss CMS, with a strong focus on building and managing game sections, tournaments, promotional pages, and all ongoing CMS content updates. In addition, this role plays a key part in coordinating cross-functional operational workflows, ensuring smooth collaboration between Design, Content, Marketing, CRM, and Development teams to deliver projects and campaigns efficiently.

Key Responsibilities

SoftSwiss CMS Management

• Create, update, and optimise game categories, lobbies, landing pages, and tournament pages within the SoftSwiss CMS.
• Upload and configure new game releases, including metadata, tags, artwork, and provider assets.
• Implement and maintain promotional content, banners, and dynamic components across the site.
• Ensure all onsite content is accurate, up-to-date, and aligned with brand and regulatory guidelines.

• Troubleshoot and resolve CMS-related issues in collaboration with technical teams.

   

Operational Project Coordination

• Support the planning and execution of casino campaigns, tournaments, new feature rollouts, and product updates.
• Coordinate workflow between Design, Content, Development, Marketing, CRM and other stakeholders to ensure timely delivery.
• Maintain operational calendars, deadlines, and documentation to ensure smooth campaign production.
• Track tasks, identify blockers, escalate issues, and ensure projects meet quality standards.

• Assist with QA of onsite changes, ensuring all updates are functional and visually correct before go-live.

   

Production Flow & Process Management

• Oversee the end-to-end production cycle for content and campaign assets.
• Gather requirements, create briefs, and organise task allocation for relevant teams.
• Ensure that all assets, copy, and technical elements are delivered according to spec and integrated correctly in CMS.

• Identify opportunities to improve workflows, documentation, and inter-team communication.

   

Cross-Department Collaboration

• Work closely with CRM on promotional setups and segmentation requirements.
• Coordinate with Marketing on campaign timelines, messaging, and creative needs.
• Liaise with Development for CMS improvements, bug fixes, or new feature requests.
• Partner with Design to ensure creative assets follow brand and platform guidelines.
• Align with Compliance to ensure content meets regulatory standards.

Skills & Experience Required

• 1–3+ years experience in online casino operations, CMS management, or similar role.
• Hands-on experience with SoftSwiss CMS (or other casino platforms) is highly desirable.
• Strong understanding of casino verticals: games, providers, tournaments, promotions.
• Excellent organisational and multitasking abilities.
• Experience coordinating cross-functional teams.
• Strong attention to detail and quality assurance mindset.
• Ability to work in a fast-paced environment with tight deadlines.
• Basic technical understanding (HTML, CMS structures, asset formats) is a plus.
• Familiarity with project/task tracking tools (e.g., Jira, Asana, Trello).

Personal Attributes

• Proactive and solution-oriented.
• Strong communicator, both written and verbal.
• High ownership and accountability.
• Thrives in structured processes but flexible with real-world challenges.
• Team-player with a collaborative mindset.

We’re a fast-growing media buying team, backed by well-known traffic acquisition experts in the iGaming industry. Thanks to this, our team has not only cutting-edge infrastructure and budgets, but also the opportunity to work on terms that are unavailable to other teams.
 

We’re looking for a Media Buyer who can start campaigns from zero and scale them profitably.

Key Responsibilities:

• Launch and scale high-performance advertising campaigns across Facebook and/or In-App networks (Unity, AppLovin, Ironsource, etc.) and/or Google PPC
• Oversee full-cycle integrations between mobile applications, attribution platforms (AppsFlyer, Adjust), and trackers (Binom, Keitaro) to ensure flawless data flow.
• Conduct deep-dive analysis of active campaigns, optimizing for key performance indicators (ROI, CPA, LTV) to maximize profitability.
• Develop detailed briefs for the design team and motion designers; constantly test new creative angles and landing pages.
• Monitor daily expenditures and performance metrics, providing detailed daily reports to ensure budget efficiency and target alignment.
   

Requirements:

• At least 2+ years of hands-on experience in Media Buying, with a track record of managing high-volume traffic.
• Deep knowledge of the Gambling/iGaming vertical is mandatory.
• Strong experience in launching and scaling campaigns specifically for the Tier-2 and Tier-3 markets.
• Experience managing significant monthly budgets of $50,000+ with proven ROI.
• Solid experience working within professional arbitrage teams or media buying agencies.
• Expert knowledge of launching and optimizing campaigns for both iOS and Android platforms.
• A thorough understanding of the casino economy, including player lifecycle, conversion funnels, and retention metrics.
• English at a B1 (Intermediate) level or higher is required. Proficiency in Russian is a significant advantage.