Jobs at Djinni

Who We Are 

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee. 

Requirements:  
- Operational knowledge of modern operating systems and networking; 

- Experience with common cloud services: AWS, GCP, and Azure; 

- Network Security and expertise in network pentesting; 

- Security testing of web applications, web services, mobile apps (hybrid and native), and IT infrastructure; 

- Understanding security certifications (PCI DSS / SOC2); 

- Ability to apply modern Application Security methodologies and frameworks; 

- Ability to use at least one modern programming language; 

- Practical experience with Burp Suite; 

- Experience with IDS, IPS, SIEM configuration; 

- Upper-intermediate English level. 

Responsibilities:  

- Requirements analysis, performing penetration testing and security audit; 

- BE, WEB, cloud and mobile clients testing; 

- Vulnerability reporting and remediation process; 

- Communication with development and project management teams; 

- Prepare security testing reports; 

- Prepare and support internal documentation for the project. 

PAR Retail Offers: 

- Long-term employment; 

- Competitive compensation with regular performance-based salary and career development reviews; 

- Paid vacations and sick leaves; 

- Health insurance program; 

- Flexible working hours; 

- Sponsored company educational program, corporate library; 

- Funny celebrations, team outings, and company events; 

- A unique and friendly environment where everyone can explore and learn new technologies. 

Overview 

Come join us as we scale our retail and commerce loyalty platform! PAR Retail is looking for a Senior NodeJS engineer on its expanding product engineering team as we build and grow our Open Commerce enterprise software-as-a-service platform. 

Open Commerce is a technology suite that enables marketing professionals in the fuel & convenience industry to create real-time, hyper-personalized offers and customer interactions across a variety of channels (mobile, web, SMS, and in-person) to drive customer behavior toward a desired goal. 

Our technology bridges financial payment providers, retail fuel pump technology, and customer experience by wrapping low-level standards-compliant integrations with powerful software abstractions on an ultra-modern software platform. Our platform services and applications are built using a broad swath of technologies (Typescript, NodeJS, Ruby, React, and others), interconnected via GraphQL and RabbitMQ, and run in AWS using Terraform, Helm and Kubernetes (via EKS). 

PAR Retail has its headquarters in Philadelphia, Pennsylvania (USA) and leverages a diverse distributed product engineering and operations team across the United States and Ukraine. PAR Retail offers highly competitive compensation and benefits, as well as an engineering-friendly and product-centric culture. On PAR Retail’s Open Commerce team, we embrace a deeply collaborative software product development process where engineering, design, and product collaborate to shape and ship new functionality. 

Successful candidates will enjoy PAR Retail’s friendly and flexible culture, and embrace our relentless drive to excellence and goal of providing the #1 retail marketing platform in the fuel & convenience industry and beyond. 

Responsibilities 

• Working with the team, design and implement new functionality based on product objectives and requirements. 
• Work with the broader product engineering team to plan and coordinate feature and functionality improvements, as well as resolve bugs and execute technical enhancements, that cross-cut large parts of our platform. 
• Work to continually learn, improve technology skills, expand knowledge of the Open Commerce platform technologies, and gain increasing versatility across the breadth of our platform systems. 
• Expand APIs and business logic, and as needed write or revise customer-facing API documentation. 
• Work with our infrastructure team to enable and enhance highly-available, performant, and well-instrumented backend applications and services that run in our customer environments at substantial scale. 

• Support operations and infrastructure teams for issue resolution on relevant Open Commerce applications or services running in production environments. 

   

Qualifications 

• Practical experience building systems in Node.js 
• At least 5 years industry experience or equivalent 
• Experience building and maintaining backend APIs, including design, implementation, evolution, and maintenance 
• Familiarity with TypeScript, or similar modern strongly-typed language 
• Proficiency using both relational and non-relational database technologies 
• Strong understanding and familiarity with CI/CD pipelines and automated testing 
• Basic knowledge Docker and Kubernetes 
• Familiarity with OAuth and JWT 
• Some experience with front-end JS technologies, esp. React or Angular 
• An ability to work in service-based architectures 
• Highly independent and able to effectively self-organize and prioritize work 
• The ability to write clean code, and the discipline to write effective automated unit tests in order to deliver high-quality system improvements 
• An ability to effectively break down larger bodies of work for delivery as a series of small, self-contained changes to the system 
• Excellent spoken and written communication skills 

• BS/MS degree in Computer Science, Engineering, or equivalent years of professional working experience 

   

Bonus Points 

• Experience with Nest.js and/or GraphQL 
• Experience with Ruby on Rails 
• Experience with AWS 
• Experience working in distributed teams 

• Experience in the retail and/or fuel & convenience industries 

   

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Flexible working hours;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Responsibilities & Activities

• Build and maintain automated tests for Mobile, Web, and Backend applications;
• Analyse test results, investigate failures, and help drive issues to resolution;
• Collaborate with developers and product teams to ensure high-quality releases;
• Research and evaluate new automation tools, technologies, and industry best practices;
• Use AI-powered tools to accelerate test automation development and maintenance;
• Identify opportunities to automate repetitive QA and engineering workflows.

Experience & Skills You’ll Need

• Proficiency in TypeScript/JavaScript, including experience developing and maintaining automated test frameworks;
• Hands-on experience with Playwright, Appium, Detox, WebdriverIO, or similar automation frameworks;
• Experience working with CI/CD pipelines and automated testing practices;
• Practical experience using AI development tools such as Claude Code, GitHub Copilot or similar platforms;
• Experience using AI to create, maintain, and improve automated test coverage;
• Ability to leverage AI agents to increase productivity and automate routine engineering tasks;
• Strong communication, collaboration, and problem-solving skills;
• Highly proactive, self-driven, and comfortable taking ownership of initiatives with minimal supervision;
• Load and performance testing experience is a plus.

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Flexible working hours;

- A unique and friendly environment where everyone can explore and learn new technologies.

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.

You'll work on the mobile app for an online travel agency representing 400+ luxury hotels across 75 countries through its own booking ecosystem. The app covers flexible room search and filtering, booking and payment flows, a shopping cart, and loyalty programs that combine hotel discounts with an internal points-based rewards system. It's under continuous development to keep engagement high and deliver a reliably premium experience for guests booking upscale stays. On the technical side, the app is built in Flutter with WebView-based screens and integrates with a CMS, Leonardo for image management, and hospitality platforms like Salesforce and SynXis.

You Have

• 5+ years of commercial software development experience, with strong hands-on work in Flutter and Dart
• Deep proficiency in Flutter and Dart — application architecture, state management, widget composition, and performance optimization
• A solid grasp of asynchronous programming in Dart, including Futures and Streams
• Experience integrating REST APIs, handling JSON serialization, and managing API-related errors and edge cases
• A track record of shipping and maintaining production-grade mobile applications
• Familiarity with mobile CI/CD pipelines and automated build/deployment processes
• Experience writing and maintaining unit, widget, and/or integration tests for Flutter apps
• A good handle on mobile performance, debugging, logging, and troubleshooting
• Experience with WebView-based functionality and integrating web content into mobile apps
• Strong problem-solving skills and the confidence to investigate and resolve complex issues independently
• A habit of taking ownership of your tasks, making sound technical calls, and flagging risks early
• Experience working in a collaborative Agile team
• Hands-on use of AI coding assistants (Cursor, GitHub Copilot, or similar) in daily development
• Genuine interest in AI-assisted engineering — using it to improve development, testing, debugging, documentation, and productivity
• Upper-intermediate English, spoken and written, with confidence communicating with international teams and clients

Would be a plus

• Experience with mobile apps in travel, hospitality, e-commerce, or booking
• Experience with payment flows, booking systems, loyalty programs, or other transactional features
• Experience integrating mobile apps with CMS platforms and third-party enterprise systems
• Familiarity with Salesforce, SynXis, or similar hospitality/travel tech integrations
• Experience with image/content management platforms such as Leonardo or similar
• Understanding of WebView-based hybrid app architectures
• Experience with Firebase or similar mobile backend/analytics services
• Experience with automated release processes for App Store and Google Play
• Awareness of application security and best practices for protecting user and payment data
• Experience building AI-powered features or integrating AI pipelines/APIs into a product — or using AI beyond code generation, e.g., for testing, debugging, technical analysis, documentation, or planning

You Are Going To

• Build and ship new features for the Flutter mobile app
• Help evolve search, booking, payment, loyalty, and other customer-facing functionality
• Integrate mobile functionality with REST APIs and external services
• Keep existing functionality stable and reliable as you maintain and improve it
• Investigate and resolve production issues and technical defects
• Take part in support, troubleshooting, and ongoing app maintenance
• Write and maintain automated tests to keep new and existing functionality solid
• Work closely with QA, Solution Architecture, frontend, and project management throughout the development lifecycle
• Weigh in on architecture and implementation decisions in technical discussions
• Spot opportunities to improve performance, maintainability, and the development process itself
• Bring in modern engineering practices and AI-assisted tools wherever they genuinely help
• Communicate progress, risks, and possible solutions clearly to technical and non-technical stakeholders alike

We’re launching a new product  and looking for a hands-on Marketing Manager who can take ownership of go-to-market and first traction.

Responsibilities:
 •  Market & competitor research
 •  Positioning and value proposition
 •  Building and testing acquisition funnels
 •  Running paid traffic (Meta / Google)
 •  Landing pages optimization
 •  Analytics (CAC, CPL, conversions)
 •  Working with early sales
 •  Developing partner channels

Requirements:
 •  Experience launching products or new directions
 •  Strong understanding of funnels and unit economics
 •  Data-driven mindset
 •  Ownership and proactiveness

Nice to have:
 •  Startup experience
 •  CRM
 •  Partner / affiliate marketing

What you get:
 •  Real ownership
 •  Fast decisions
 •  Direct impact on revenue

We are looking for a highly experienced Operations Lead to oversee and scale operations across two fast-growing fintech startups.

This role requires a strategic operator with deep expertise in payments, high-risk merchant processing, and international banking workflows, capable of building structure in complex environments and ensuring operational excellence across multiple business lines.

You will be responsible for managing mission-critical processes — from payment operations and merchant onboarding to compliance coordination and cross-functional execution.

Precision, ownership, and the ability to operate in high-stakes environments are essential.

What You’ll Do

• Lead and scale operations across two fintech products/startups
• Oversee end-to-end payment flows and monitor performance
• Coordinate cross-functional teams (finance, support, engineering, compliance)
• Manage operational escalations and resolve critical incidents
• Own and improve internal processes, SOPs, and documentation
• Ensure smooth day-to-day execution across the payment stack
• Work closely with external partners — banks, processors, and service providers
• Support high-risk merchant onboarding and MID-related processes
• Maintain operational discipline across multi-jurisdiction setups

We’re Looking For Someone Who

• Has strong experience in fintech / payments operations
• Understands payment flows, routing, and approval mechanics
• Has worked with high-risk environments or complex payment setups
• Can manage multiple priorities across different products/teams
• Is highly organized, detail-oriented, and execution-driven
• Has strong communication and coordination skills
• Is comfortable operating in fast-moving, ambiguous environments
• Thinks in terms of systems, efficiency, and scalability

Strong Plus

• Experience with high-risk processors (Rocketgate, Sticky.io, Konnektive, NMI, Authorize.net, etc.)
• Understanding of gateway routing, fraud controls, and risk scoring
• Experience working with international banking partners
• Exposure to multi-entity or multi-jurisdiction business structures
• Startup mindset — ability to bring order into evolving processes
• Experience working close to the Dubai time zone

What You’ll Have With Us

• Fully remote, flexible schedule
• High level of ownership and decision-making
• Opportunity to shape operations across multiple products

• Direct impact on business performance and scalability

   

About the role

We’re looking for a senior payments leader to build and scale the Group’s Payments & Billing function across brands, markets and payment infrastructure.

This is a hands-on leadership role for someone who has already optimized high-volume international CNP card payments at scale and understands how payment performance translates into business results.

What you will own

• Payments & Billing strategy across the Group
• Performance across initial, returning CIT, card-on-file, recurring, MIT, recovery and retry flows
• 3DS, SCA, authentication and authorization optimization
• Routing and cascades across PSPs, acquirers and MIDs
• Selection and management of PSPs, acquirers, gateways and payment partners
• Payment experimentation and processing rules based on data and issuer behavior
• Processing costs, fraud, refunds, disputes and chargebacks
• Building and leading the Payments & Billing team

What we’re looking for

Must-have:

• 8+ years of experience in international CNP card payments
• Senior merchant-side experience in a high-volume, complex environment
• Deep understanding of issuer authorization logic, 3DS and authentication data
• Strong experience with routing, cascades and retry strategies
• Hands-on experience with multiple PSPs and acquirers
• Experience with card-on-file and returning customer-initiated transactions
• Strong analytical and experimentation mindset
• Ability to turn payment data into measurable processing improvements
• Comfortable being hands-on initially and building a team
• Fluent English

Brain

We’re looking for someone who already knows payments at scale — not someone who needs to learn the fundamentals on the job.

Experience in iGaming, dating, sweepstakes, subscription, fintech or other high-risk/high-volume verticals is a strong plus.

What success looks like

The goal is to maximize Net Lifetime Profit per card acquired while improving authorization, recovery and processing economics and maintaining diversified, stable payment rails.

Location

Remote-first, with occasional travel for acquirer meetings and team alignment.

Compensation

Competitive and aligned with the seniority and rarity of the profile. Details discussed with qualified candidates.

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities

• Learning the company's products and their configuration
• Requirement gathering: identifying client needs and expectations, analyzing their business processes
• Analysis and documentation: developing documentation that describes functional and technical requirements for the system
• Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
• Project coordination: ensuring communication between the development team and the client, tracking project progress
• Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
• User training: organizing and conducting training for end users
• Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
• Presenting developed solutions to the client

Requirements

Experience & Education

• 3+ years of experience as a Business Analyst in IT
• Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage

CRM & Business Process Knowledge

• Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
• Experience in business process analysis and modeling (BPMN — required)
• Understanding of industry specifics — a plus

Documentation & Artifacts

• Experience preparing FRD, User Stories, Use Case Specifications
• Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
• Ability to prepare technical specifications clear to both the client and the development team

Communication & Soft Skills

• Experience conducting discovery sessions and client interviews
• Ability to structure and document discovery call outcomes (pain points, requirements)
• Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
• Ability to present solutions and defend the analytical position in front of the client
• Experience conducting end-user training

Technical Skills

• Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
• Basic understanding of the no-code/low-code approach to business logic customization

AI Tools in Analyst Work

• Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
• Ability to write clear, effective prompts to get quality, structured output
• Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)

General CRM Domains (advantage)

• Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
• Understanding of customer service/support processes: case management, SLA, omnichannel
• Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
• Understanding of document flow and approval processes (workflow, approval processes)

Industry Expertise (advantage)

• Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
• Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
• Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• 24 days of paid vacation
• English language courses

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to grow together!
 

Role

We are looking for a Account Manager (Customer Growth Manager) to join our team and manage a portfolio of enterprise clients. You'll be the trusted point of contact for C-level and IT decision-makers at market-leading companies, building long-term partnerships and directly shaping how our clients grow with us.

Responsibilities:

• Maintaining and developing long-term relationships with the company's existing enterprise clients
• Regular communication with clients (C-level, IT directors, business unit heads) to identify new needs and collaboration opportunities
• Conducting meetings, review sessions, and customer satisfaction analysis
• Organizing and participating in informal client meetings (business lunches, dinners, industry events) to build long-term partnerships
• Preparing client development plans (Account Plans) and managing active projects together with the delivery team
• Participating in the creation and promotion of additional products and services (upsell / cross-sell) in complex, multi-stakeholder deals
• Overseeing contract execution, invoicing, license renewals, and SLAs
• Maintaining the full history of communications in Creatio CRM — updating the contact map, logging meetings, ideas, and plans

Requirements:

• Higher education in business, IT, marketing, economics, or a related field
• 3+ years of experience working with enterprise clients in Account Management, IT sales, or consulting
• Understanding of IT solutions, digital transformation trends, and the specifics of implementing enterprise systems (ERP, CRM, process automation, etc.)
• Experience navigating complex client organizational structures and multi-level stakeholders (C-level, IT, procurement, business units)
• Excellent negotiation skills and experience managing contractual relationships (contracts, SLAs, license renewals)
• English — Upper-Intermediate level or higher
• Experience working with CRM systems (Creatio or similar)
• High level of self-organization, strategic thinking, and accountability

We offer:

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• English language courses

Ajax Systems is an international technology company and the largest security systems manufacturer in Europe. Ajax products are trusted by more than 4.5 million end users and 330,000 PRO users across over 180 countries. The company offers comprehensive solutions for protecting residential and commercial properties of various sizes. Today, the Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and comfort and automation. Every year, we demonstrate exponential growth both in the size of our team and in the number of users worldwide.

Ajax Systems operates a full-cycle production model, from idea generation and prototyping to mass production and global sales. Each department fully covers a specific operational need of the business. The company’s specialists are involved at every stage — from the production line in Ukraine to the logistics center in Poland, from where products are shipped to distributors worldwide.

Now we are looking for a hands-on Cyber Security Specialist to strengthen our security posture and operational resilience. You will be at the forefront of our cybersecurity defense, responsible for incident monitoring and investigation, the deployment and improvement of security solutions, and ensuring our corporate processes and infrastructure meets compliance standards. If you are passionate about building secure systems, incidents investigation and translating technical findings into efficient mitigation actions, this role is for you.

Key Responsibilities:

• Security systems support and improvements: Participate in security architecture improvement, provide support for the full lifecycle of security systems — from design and deployment to enhancement and technical support.
• Security Monitoring & Incident Response: Improve security monitoring processes and practices, participate in security events monitoring and triaging detected events. Develop and refine SIEM detection rules, investigate anomalies and identify root-cause of incidents, develop and execute mitigation plans to neutralize threats.
• Conduction Security Assessments: Conduct technical security assessments of corporate IT systems to identify compliance deviations and vulnerabilities. Participate in risks assessments, mitigation measures design and implementation.
• Compliance & Governance: Participate in improvement of security procedures, policies, and operational instructions. Collaborate with stakeholders on security processes implementation and improvement to ensure readiness for external security audits (e.g., ISO 27001, SOC2).
• Consultancy & Support: Partner with internal teams to define security requirements for new systems and solutions, provide expert guidance on implementing security controls. Participate in security requests processing, security awareness trainings preparation and conduction.
• Reporting & Strategy: Participate in preparation of reports for management, definition and description of security strategy.

Required Technical Skills & Qualifications:

• Experience: 5+ years in CyberSecurity with a strong focus on SOC operations and security systems implementation.
• Core Proficiency: Hands-on experience with SIEM systems (Splunk/QRadar/Logsign/Wazuh), MDM solutions (Jamf/Crowdstrike/JumpCloud/Zoho), EDR/XDR solutions (SentinelOne/ESET/Defender), Cloud security monitoring (M365, GWS, AWS), and Firewall/WAF technologies (Cisco/PaloAlto/Fortinet/Ubiquiti).
• Domain Knowledge: Strong understanding of On-Premise and Cloud architectures, network security protocols, endpoint and application security. Practical experience in industry security best practices implementation (CIS, OWASP, NIST).
• Security assessment: Practical experience performing IT systems and application security assessments and reports preparation.
• Security governance: Experience in preparation of security reports, procedures and instructions for reporting. Practical knowledge of ISO 27001 technological controls implementation.
• Language Proficiency: Intermediate (B1-B2) English level required for working with technical documentation, cross-regional communication with colleagues and partners.

Preferred Skills & Certifications:

• Certifications: Vendor-specific security certifications (e.g., Google, MIcrosoft, Cisco, Palo Alto PCNSE, Fortinet NSE) are highly valued.
• Frameworks: Practical knowledge of ISO 27001 organizational controls implementation.

Why Join Us:

• Impact: Take ownership of security projects from concept to deployment.
• Culture: Work in a “zero bullshit” environment that values technical excellence and autonomy.
• Growth: Access to corporate English training and professional development/certification support.
• Health care: medical insurance.
• Beta Access: Get hands-on experience with new Ajax security systems before they reach the market.
• Innovation: Help shape the future of “Made in Ukraine” reliability.

Evoplay is one of the leading GameDev providers, recognized for its innovative approach to game development and technological solutions. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as Risk Manager!

 

Requirements:

- 4+ years of experience in risk management, including 2+ years in crypto or digital assets;
- Bachelor's or Master's degree in Finance, Economics, Quantitative Finance, Mathematics, Engineering, or a related field;
- Solid understanding of market microstructure and how trading strategies generate and hold risk exposure;
- Practical knowledge of market risk metrics and methodologies - VaR/CVaR, stress testing, scenario analysis, P&L attribution;
- Proficiency in working with data (SQL), BI tools (Tableau/Grafana), and automating KRIs/reporting;
- Hands-on experience with crypto spot and derivatives markets;
- Knowledge of risk identification methodologies and practical application (SWOT, checklists, environmental analysis, expert assessment);
- Hands-on experience with crypto platforms and DeFi protocols;
- FRM, CFA, PRMIA, or similar certifications are a plus.

Mindset & Soft Skills:
- Proactive and initiative-driven;
- Highly organized with strong attention to detail;
- Comfortable in a fast-paced environment;
- Excellent communication and negotiation skills;
- Balanced and pragmatic decision-making;
- Resilient under pressure;
- Strong mentoring mindset.

Responsibilities:

- Develop, implement, and own the risk framework, including risk appetite and exposure limits;
- Monitor market, liquidity, and counterparty risk;
- Monitor and analyze P&L and risk exposure, distinguishing performance drivers from risk exposure;
- Review risk parameters with the trading and quant teams;
- Conduct stress testing and scenario analysis to evaluate the resilience;
- Define and maintain Key Risk Indicators (KRIs) and early-warning systems;
- Prepare regular risk reports for senior management;
- Coordinate the work of risk analysts and provide mentorship;
- Support incident response and crisis management for trading-related events;
- Collaborate with Strategy, Ops, and Engineering teams to ensure comprehensive risk identification and mitigation planning.

Work conditions

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.