Jobs at Djinni

What We Do

At Syntora.Tech, we help founders and teams build next-generation Web3 products.
Our expertise covers:

• Web3 Consulting — designing architecture for DeFi, DEX, NFT, and DAO solutions.
• Indexers & On-Chain Analytics — custom dashboards, user activity insights, ROI tracking.
• Trading Bots & Automation — strategy bots, liquidation tools, liquidity balancers.
• Smart Contracts — ERC-20/721/1155, staking, vesting, token launches, and audits.
• DeFi Products — lending/borrowing protocols, stablecoins, tokenized assets.
• Cross-Chain Solutions — bridging data and assets across Ethereum, Solana, and beyond.
• NFT Platforms — collection management, royalty systems, and asset tokenization.
• Web3 UI/UX — user-friendly interfaces, wallet integrations, and DEX widgets.

We combine technical depth with practical product thinking, helping clients go from idea to production-ready Web3 systems.

About the Role

We are looking for a Fullstack Web3 Engineer with 1–2 years of experience in Web3 development.

At Syntora.Tech, we build cutting-edge Web3 products from DeFi and NFTs to DAOs, analytics, and trading automation. You’ll work in a remote-first, highly flexible environment, which requires strong self-management and the ability to organize your work effectively.

Responsibilities

• Build and maintain frontend applications (React, Vue, TypeScript).
• Develop and extend backend services (Node.js, NestJS, PostgreSQL).
• Work with APIs, WebSockets, and databases to connect Web2 and Web3 systems.
• Contribute to smart contract integrations (wallet connections, transaction flows).
• Write clean, maintainable code and keep documentation up to date.
• Participate in testing, code reviews, and feature delivery.
• Manage your workload independently, ensuring tasks are delivered on time.

Requirements

• 1–2 years of experience in fullstack Web3 development.
• Good knowledge of Solidity, JavaScript/TypeScript, React, and Node.js.
• Familiarity with relational databases (PostgreSQL, MySQL).
• Experience with Git/GitHub and version control practices.
• English: Minimum Intermediate (B1), able to read documentation and join team discussions.
• High level of self-management and self-organization — ability to work remotely, prioritize tasks, and deliver without constant supervision.
• Strong willingness to learn and grow in Web3 technologies (Solidity, smart contracts, blockchain integrations).

Nice-to-Have

• Experience with commercial Web3 projects;
• Knowledge of Rust and/or ability to work with Solana smart contracts and infrastructure.
• Experience with cloud tools (AWS, Docker) and CI/CD pipelines.

We are looking for a Senior System Administrator to take ownership of key IT processes, including access management, onboarding/offboarding automation, SaaS support, and office infrastructure. Your mission will be to streamline access and subscription management, reduce manual work through automation, and make IT services fast, transparent, and scalable as the company grows. Ready to make an impact? Apply now!
 

Responsibilities

• Manage access and security in Google Workspace, Slack, Atlassian, and other SaaS tools.
• Automate onboarding, offboarding, and routine tasks using APIs, scripts, Zapier/Make.
• Support and develop IT infrastructure: CI/CD, IaC (Terraform, Ansible, Helmfile), monitoring, and alerting.
• Centralize tracking of subscriptions and hardware, optimizing IT resources and costs.
• Maintain and expand an internal knowledge base; standardize processes.
• Run and improve helpdesk processes with clear SLAs.
• Ensure IT services remain scalable and predictable as the company grows.
   

Requirements

• 3+ years of experience as a System Administrator / IT Operations Engineer.
• Strong understanding of security principles (least privilege, zero trust).
• Experience administering Google Workspace, Slack, Atlassian, and integrations (Google Calendar API, Slack API).
• Automation skills using Zapier, Make, Google Apps Script, or API integrations.
• Experience with Docker, Kubernetes, and CI/CD (Bitbucket Pipelines).
• Proficiency with Terraform, Ansible, or similar infrastructure tools.
• Ability to document processes and maintain knowledge bases.
   

We offer

• Hybrid and evolving role combining DevOps and internal IT, with high autonomy and impact
• Opportunity to build processes from scratch and see results in the first weeks
• Real engineering work - not just administration: automation, CI/CD, IaC, monitoring, and security
• Chance to grow with the company: define approaches, select tools, and optionally build your own team
• Direct communication without bureaucracy and with respect for the IT role
• 21 working days of paid leave, paid sick leave, flexible schedule (per Cyprus calendar)
• Medical insurance
• Compensation for professional training, conference attendance, and specialized literature
• Free restaurant lunches and unlimited office snacks

We are looking for a BI Developer to strengthen our analytics team and drive data-based decision-making across our mobile marketing efforts. In this role, you’ll be responsible for building and optimizing dashboards in Tableau, writing high-quality SQL queries, and working with large datasets in BigQuery to support user acquisition, performance tracking, and A/B testing analysis.

The ideal candidate has strong hands-on experience with Tableau and advanced SQL skills, can navigate BigQuery confidently, and understands the needs of a fast-paced marketing team. Experience in mobile UA analytics and reporting on A/B tests will be considered a significant plus. This is an opportunity to contribute directly to the growth of our mobile products through actionable, well-structured insights.

Key Responsibilities

1. Dashboard Development & Visualization (50%)

• Build and improve Tableau dashboards for marketing and performance tracking
• Ensure consistency, scalability, and automation of reporting processes

• Redesign and migrate reports from Looker Studio to Tableau

   

2. A/B Testing & Experiment Analysis (15%)

• Create and maintain dashboards to monitor experiments and test performance

• Support stakeholders with insights derived from test data and key metrics

   

3. Query Optimization & Data Structuring (20%)

• Write efficient SQL queries for large-scale datasets in BigQuery

• Collaborate with Data Engineers to optimize and structure data pipelines

   

4. Strategic Analysis & Stakeholder Collaboration (15%)

• Identify insights and growth opportunities from marketing and product data

• Work closely with user acquisition teams and analysts to support business goals

   

KPIs (Trial Period Goals)

• Develop and deliver 1–2 new Tableau dashboards
• Successfully migrate at least one report from Looker
• Understand all core metric definitions and calculations

• Gain a clear understanding of how stakeholders use and interpret reports

   

Requirements

Must-Have Skills:

• 3+ years of hands-on experience with Tableau Cloud/Server
• Strong SQL skills (advanced level, including performance optimization)
• Practical experience with BigQuery or other cloud data warehouses
• Stable employment history (minimum one year at each position)

• Higher education in a technical or analytical field

   

Nice-to-Have Skills:

• Experience in marketing analytics, especially mobile UA
• Familiarity with A/B test metrics and reporting
• Exposure to GCP, Airflow, Appsflyer, Adjust, Amplitude

• Experience with Looker, Power BI, or other BI tools

   

Personal Traits

• Structured and analytical mindset
• Proactive and accountable — takes ownership of results
• Clear communicator — able to present data to both technical and non-technical audiences

• Curious, honest, and eager to influence business decisions through data

   

We Offer

Remote-Friendly Environment

• Flexible scheduling and remote work options

Competitive Compensation

• Salary aligned with your expertise and market standards

Professional Development

• Access to training, conferences, and certification programs

Impactful Role

• Direct influence on our iOS growth strategy and revenue outcomes

Collaborative Culture

• Work alongside data-driven professionals in a supportive, growth-oriented environment

If you’re passionate about turning data into clear insights and want to work where your impact is visible — we’d love to hear from you!

Company Overview
At SKALE Labs, we are at the forefront of blockchain innovation, powering the SKALE Network — a high-performance multichain network designed to scale decentralized applications. We are seeking a versatile and detail-oriented QA Engineer to join our dynamic team.

In this role, you will balance manual and automated testing (50/50) to ensure the reliability, scalability, and security of our systems. You will play a key part in validating blockchain components, APIs, and smart contracts while also building automation frameworks to support continuous delivery.

If you are passionate about quality, automation, and blockchain technology, this is your opportunity to contribute to building the future of decentralized systems!

Key Responsibilities

Automation & Manual Testing

• Design, develop, and maintain automated test frameworks, with a strong focus on Pytest.
• Execute manual and automated test cases (50/50 split) across new features, bug fixes, and system enhancements.
• Collaborate with development teams to integrate automated testing into the CI/CD pipeline.

Test Case Implementation

• Create, document, and execute test scripts for blockchain components, APIs, and smart contracts.

• Ensure robust coverage for functional, regression, and integration scenarios.

   

Collaborative QA Processes

• Work closely with cross-functional teams to define quality standards and testing requirements.
• Contribute to the QA roadmap by identifying opportunities for automation and process improvements.

Debugging & Issue Resolution

• Analyze test results, perform root cause analysis, and report findings clearly.
• Partner with developers to resolve issues and ensure smooth release cycles.

Blockchain QA Focus

• Test blockchain-specific features such as consensus mechanisms, staking, smart contract interactions, and node infrastructure.
• Validate the reliability and performance of node infrastructure under various network conditions.
• Ensure security best practices are followed during testing and validation.

Requirements

Technical Expertise

• Proficiency in Python, with strong focus on Pytest for automation.
• Familiarity with blockchain technologies, Ethereum, and tools like Hardhat or Remix is a bonus.
• Hands-on experience with API testing tools such as Postman or RestAssured.

Programming Languages

• Knowledge of Solidity is highly advantageous.

System & Cloud Knowledge

• Comfortable in Ubuntu/Linux environments with bash scripting.
• Experience with cloud platforms such as AWS is a plus.

CI/CD Knowledge

• Experience with CI/CD tools such as GitHub Actions, CircleCI, or GitLab CI.

Quality Assurance Knowledge

• Strong understanding of QA methodologies, tools, and processes.
• Experience with performance/load testing (e.g., JMeter) is a plus.

Collaboration & Communication

• Ability to work effectively in a collaborative, fast-paced environment.
• Excellent problem-solving skills and attention to detail.

What We Offer

• Token Package: Competitive salary plus SKALE Network token incentives.
• Innovative Environment: Work on cutting-edge blockchain technology with a passionate team.
• Professional Growth: Expand your expertise in blockchain and automation.
• Flexibility: Remote-friendly culture and flexible work hours.
• Impactful Work: Help shape the future of decentralized applications.

Experience Required:

• Overall 6–8 years of full-stack development experience

• Minimum 3 years of hands-on experience with React.js

   

Technical Skills:

• Frontend: React.js, Material UI
• Backend: Java, Spring Boot
• APIs: REST, GraphQL
• DevOps: Git, CI/CD pipelines
• Other: Responsive design, accessibility standards

Personal Characteristics:

• Proactive and detail-oriented team player
• Strong problem-solving skills and ability to work independently

• Comfortable working in fast-paced environments and collaborating across teams

  
  Job Responsibilities:

• Develop full-stack features using React.js + Material UI and backend services (Java/Spring Boot)
• Build and maintain REST/GraphQL APIs
• Ensure responsive design and accessibility for UI components.
• Implement CI/CD pipelines and automated testing

• Collaborate with UX designers and backend engineers for feature delivery

   

Project Description:

Our client is a global leader in cloud security, enabling organizations to securely transform their networks and applications for a mobile and cloud-first world. Through its platform, it provides fast, secure, and seamless access to applications, regardless of device, location, or network. Trusted by thousands of enterprises, their products help reduce risk, lower IT costs, and deliver a better user experience by replacing traditional on-premises security with a modern cloud-delivered approach.

You will work on building self-service portals and internal tools that improve developer productivity and customer autonomy. The system provides interfaces for configuration, management, and troubleshooting.

We’re looking for a proactive Engineering Manager to join our growing team and help us redefine the future of iGaming Industry. As the Engineering Manager, you will lead two cross-functional Scrum teams (each consisting of 5 talented professionals) with a primary focus on people management, process optimization, and delivery management. While your main emphasis will be on nurturing your team and streamlining project execution, your technical background and insights will be invaluable in shaping our engineering processes and ensuring we remain at the forefront of innovation.

Who we are
 

We are a team of professionals inside Evoplay holding, united by a shared mission: to develop products that revolutionize the iGaming industry and foster a new level of responsibility in online gaming through innovative technologies.

With over 5 years of experience in developing solutions and reshaping the rules of the game in the iGaming industry. Our mission is to foster a responsible approach to online gaming through the use of cutting-edge technologies.

Our main product is a high-tech platform that integrates gaming content from leading industry developers and enables the implementation of innovative, fast, and scalable solutions for the iGaming sector.
From the very beginning, we have prioritized advanced technologies and high engineering standards. We firmly believe that the best products emerge at the intersection of progressive technical solutions and deep business expertise.

Currently, we are on the path to becoming a separate brand, which in the near future will become an independent player in the market.

Our team has grown to over 30+ professionals united by a shared goal of transforming the future of online gaming. We open new horizons for professional growth by combining modern technologies with creativity.
We value every idea. The experience, ideas, and contributions of each team member are the keys to our success.

Do you aspire to be part of a rapidly evolving industry and bring your ideas to life? Welcome to our team!

What you’ll be working on:
 

• People & Team Management:
  • Lead, mentor, and develop two cross-functional Scrum teams, fostering an environment of collaboration and continuous learning.
  • Facilitate regular team meetings, one-on-one sessions, and performance reviews to support professional growth and address any challenges.
  • Champion a culture of innovation and open communication across the teams.
• Process Improvement & Project Management:
  • Oversee the planning, prioritization, and execution of technical projects, ensuring alignment with business goals.
  • Drive process improvements to enhance productivity, quality, and delivery timelines.
  • Collaborate with cross-functional stakeholders to ensure projects are executed efficiently and effectively.
• Technical Oversight:
  • Provide technical insights and suggestions, drawing on your understanding of cloud technologies (GCP, Kubernetes) and familiarity with our stack (Golang, TypeScript).
  • Work with technical leads to ensure scalable and robust solutions are developed.
  • Stay informed about industry trends and emerging technologies to guide innovation within the team.
• Collaboration & Communication:
  • Act as a liaison between engineering, product, and business teams to ensure clear communication and shared understanding of project goals.
  • Promote agile best practices and foster an adaptive, resilient team culture.
     

About you:

We’re looking for someone who thrives on precision and collaboration.

Must-have skills and experience:

• Experience:
  • At least 3 years of experience in managerial or team lead positions within a technical environment.
• People Management:
  • Demonstrated ability to lead and inspire technical teams, with a strong focus on mentorship and career development.
• Technical Acumen:
  • A background in software engineering or related fields.
  • Familiarity with cloud environments (preferably GCP and Kubernetes) and modern tech stacks (Golang, TypeScript) is advantageous, though not mandatory.
• Agile & Process Management:
  • Experience working in agile environments, particularly with Scrum, and a proven track record of managing and delivering technical projects.
• Communication Skills:
  • Excellent interpersonal and communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
     

Why join us
 

Your well-being and a supportive work environment are our biggest priority:

• Flexible schedule and workplace options (office, remote, hybrid): enjoy the flexibility to work where and when you’re most productive.
• 20 Paid + 15 unpaid vacations: take time off to recharge with both paid and unpaid vacation options.
• Day off for your birthday: celebrate your special day with a well-deserved day off.
• Health insurance: take care of yourself and your well-being with comprehensive health coverage (in Ukraine only).
• 22 Sick leaves: take enough time to recover with a sufficient sick leave allowance (12 unconfirmed including sick leaves for mental health + 10 confirmed).
• Gifts and bonuses (wedding, childbirth bonus, kindergarten allowance [in Ukraine only]): get special perks to support you in various life situations and important moments.

Are you ready to shape the future of iGaming Industry with us? Apply now and let’s create something extraordinary together!

LinkedIn is shifting to video-first content, and smart companies are moving fast to capture this opportunity. We're looking for a Video Content Manager who gets it – someone who can turn our IT expertise into scroll-stopping content that actually converts.

You know that perfect sweet spot between creative storytelling and LinkedIn's algorithm. You've seen how the right video can turn a tech company from invisible to industry leader. And you're ready to make it happen for a Ukrainian IT service company that's serious about dominating their niche.

This isn't about posting random videos and hoping for the best. We want strategic, data-driven content that builds our brand while bringing in qualified leads. If you can make complex IT solutions feel human and compelling on camera – let's talk.

Responsibilities

• Create comprehensive content plans for regular LinkedIn posting aligned with business objectives
• Plan, shoot, edit, and produce high-quality video content including case studies, expert interviews, and service presentations
• Edit videos using professional software (Adobe Premiere Pro, After Effects) with graphics, animations, and subtitles
• Optimize video content specifically for LinkedIn's algorithm and B2B audience engagement
• Track performance metrics (views, engagement, leads) and provide analytical reports with actionable insights
• Collaborate with technical experts and sales team to create authentic, valuable content
• Maintain consistent brand messaging and visual identity across all video materials

Technical Skills:

• 2+ years of experience in video production and social media content creation
• Proficiency in video editing software (Adobe Premiere Pro, After Effects, or similar)
• Deep understanding of LinkedIn platform, algorithms, and B2B marketing
• Upper-Intermediate English level for international audience engagement
• Experience with analytics tools and performance tracking
   

Professional Skills:

• Portfolio demonstrating successful video content for B2B audiences
• Knowledge of IT services industry and technology solutions marketing
• Strong project management and deadline management abilities
• Creative problem-solving skills to translate complex technical concepts into engaging visual stories
   

At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 900+  team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a  'Unicorn 🦄'. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.

We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, empower teams to digitally transform the way their organizations run.

About SignNow team

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution –  SignNow.

SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.

The team’s area of responsibility is the core functionality of the product: from document preparation, configuration, and sending to signing it by the recipient.

The team actively develops new and optimizes existing functionality. All changes are based on the analytics data. We are aiming to simplify the core user flow and add features for large customers, such as CFR, HIPAA, QES, KBA, payment collection, etc.

What you'll be working on:

• Writing backend code for new functionality;
• Reviewing pull requests from other team members;
• Supporting service stability and monitoring systems(Grafana, Loki);
• Supporting the service’s CI/CD process (GitHub Actions, K8s).
  
  What we expect from you:
• 3+ years for the back-end development position;
• Database Management: (MySQL or Postgres);
• API development. Understanding of REST/OAuth2;
• CVS, AMQP, Unix systems using, CI/CD process understanding, Nginx.

Why join us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :)

What you will do

• Act as the key HR contact for your location, overseeing onboardings, internal processes, offboardings, and addressing location-specific matters;
• Think of HR as a partner for the business, looking for new ways to conduct processes to add value to the company;
• Identify needs on learning, development, culture, satisfaction, and engagement + Design, implement, and support new initiatives related to satisfying such needs in the locations under your scope;
• Participate in growing corporate culture (i.e,. organizing corporate events);
• Manage and resolve employee relations issues and escalations;
• Close and effective cooperation with other departments, including Engineering, Finance, and Legal;
• Mentor, coach, and provide guidance to people managers on company processes;
• Analyze trends and metrics in partnership with the People Analytics team to develop solutions, programs, and improvement opportunities;

• Provides support for Junior and Middle POS.

   

Must haves

• 4+ years of experience in Human Resources roles;
• Upper-Intermediate English (ability to fluently communicate in English);
• Highly developed listening and communication skills;
• Problem-solving and negotiation skills;
• Ability to prioritize and plan work activities to use time efficiently;
• Energetic, proactive, and very well-organized person, with a strong sense of ownership;
• Demonstrate discretion and judgment while working with sensitive and confidential materials;
• Experience in onboarding and offboarding processes, as well as in general people management tasks;
• Experience in dealing with people and facilitating stressful situations.

Nice to haves

• Experience in an IT company (Desired);
• G Suite tools knowledge;
• Experience with HRM systems;
• A team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment;
• Great will to work with people and bring improvements in the daily life of the company;
• Passion for results;
• Ability to deliver full-cycle projects (start to finish) and results in a timely manner.

Perks and benefits

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Important: after confirming your application on this platform, you’ll receive an email with the next step: completing your application on our internal site, LaunchPod. So keep an eye on your inbox and don’t miss this step — without it, the process can’t move forward.

About the Company
Dwell Bell is an innovative hospitality company headquartered in Vienna. We combine hotel services, apartments, and real estate investment solutions.

We work with international standards, implement modern technologies, and create convenient solutions for our guests and partners.

We are currently looking for a responsible and proactive IT Administrator who wants to work remotely, values flexibility, and is ready to develop the company’s modern IT ecosystem.

What you will do

Phase 1 (first 1–3 months, part-time 20–30 hrs/week):

• Full technical administration of the Property Management System (PMS) MEWS
• Structuring and administering Google Workspace
• Analyzing and optimizing the existing IT structure

Phase 2 (after onboarding, possible transition to full-time):

• Full responsibility for the company’s IT infrastructure
• Coordinating the internal IT team and communicating with external contractors
• Implementing IT policies, security standards, and process optimization
• Building Dwell Bell’s own IT ecosystem

We expect from you

• Experience with PMS (preferably MEWS)
• Practical knowledge of Google Workspace
• Understanding of cybersecurity principles and cloud services
• Analytical and strategic thinking

Your strengths

• Self-organization and responsibility
• Ability to work remotely and stay efficient without micromanagement
• Proactivity and willingness to build processes
• Communication and teamwork skills

Languages

• Ukrainian — fluent
• English — B2+/C1 (spoken and written)

Terms of cooperation

• Work format: fully remote
• Schedule: flexible, result-oriented
• Workload: initially part-time (20–30 hrs/week), later possible transition to full-time

Overview: Join Deep Knowledge Group as a Junior Business Intelligence Analyst, the most junior position within our team but one with unlimited potential for growth and skill development. This role offers a unique opportunity to work on ultra-sophisticated, benevolent projects with significant social impact. During your time at Deep Knowledge Group, you will acquire skills beyond your imagination and experience one of the most exciting periods of your professional life.

Key Responsibilities:

• Data Collection and Analysis:
  • Assist in gathering and analyzing data from various sources to support business intelligence projects.
  • Interpret data and generate reports to provide actionable insights for decision-makers.
  • Maintain and update databases and data systems.
• Report Preparation:
  • Prepare and present reports, dashboards, and visualizations to communicate findings effectively.
  • Support the creation of detailed business intelligence reports for different stakeholders.
• Support Senior Analysts:
  • Work under the guidance of senior analysts to develop your analytical skills and business acumen.
  • Assist in larger projects by performing specific research tasks and data analysis.
• Data Quality Assurance:
  • Ensure the accuracy and integrity of data used for analysis.
  • Identify and rectify data discrepancies and issues.
• Continuous Learning:
  • Stay updated with the latest business intelligence tools, technologies, and best practices.
  • Participate in training and development programs to enhance your skills.

Qualifications:

• Bachelor’s degree in business, data science, statistics, computer science, or a related field.
• Basic understanding of data analysis and business intelligence concepts.
• Proficiency in Excel and familiarity with business intelligence tools (e.g., Tableau, Power BI, SQL) is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Eagerness to learn and develop new skills.

Description: Deep Knowledge Group, a data-driven investment fund focused on young, cutting-edge technology companies, is looking for talented data science  analysts with desire to work in an international environment, solve challenges and find creative solutions.

Responsibilities: 

1. Conduct research to monitor and analyse markets within specific industries of high-tech economic sectors.
2. Analyse large data sets and statistical information to identify trends, patterns and perspectives to inform decision-making.
3. Create basic models to forecast market trends, opportunities and identify potential risks.
4. Prepare presentations, decks, business plans, market researches, industry analysis, parse and clean data. 
5. Collaborate with cross-functional teams to develop and implement strategies based on research data.
6. Monitor and evaluate the effectiveness of implemented strategies, prepare reports and make recommendations for adjustments as needed.
7. Conduct competitor research within specific industries and analyse market’s indicators to provide insights into developing competitive strategies.
8. Use various AI tools to support analysis processes.
9. Perform SWOT analysis of competitive companies.

Requirements:

1. OSINT, Bellingcat knowledges
2. Proficiency in English (B2 level or higher), both verbal and written. This is necessary for effective coordination between teams and preparation of reports.
3. A willingness to learn and master new technologies and methods.
4. Knowledge of corporate intelligence, quantitative finance, econometrics, or business analytics is a big plus.
5. Ability to work proficiently with the entire set of Google Docs including tables, presentations, and documents.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

   We’re looking for HR Business Partner to shape the future of culture and growth at Simply Contact.

   It’s not just about HR. It’s about developing a culture and outstanding employee experience.

Key Responsibilities:

• Act as a strategic advisor to business leaders on people and culture-related decisions, ensuring alignment with organizational goals;
• Lead organizational culture evolution by shaping values-based programs, rituals, and internal campaigns that support engagement, inclusion, and performance;
• Build and scale a data-driven Employee Experience framework, from onboarding through engagement, retention, and internal mobility;
• Act as a key driver of corporate culture: facilitate rituals, team events, and cross-cultural synergy;
• Develop initiatives and communications that promote company values at all levels Support internal communication channels and employer branding content;
• Monitor employee satisfaction and engagement through surveys and follow-up action plans;
• Initiate programs to increase retention, internal mobility, and motivation;

• Collaborate with recruiters to ensure cultural fit and smooth integration for new hires Stay updated on HR trends, tools, and global best practices;

   

What We’re Looking For:

• 2+ years of experience in HRBP / HR Generalist roles within BPO, IT, or service industries;
• Proven experience in driving culture initiatives, internal communication, or team building;
• Strong communication, facilitation, and conflict resolution skills;
• Strategic and structured thinking with a hands-on mindset;
• Ability to multitask and support multiple teams simultaneously;

• Fluency in English and Ukrainian (B2+);

   

What we offer:

• Сompetitor’s salary and bonus system;
• Freedom to create and own high-impact projects;
• Clear KPIs, budget, and support from HR and leadership;
• A company that values people, creativity, and culture as much as results.

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 15 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

Your responsibilities

• Communications with international financial institutions (banks and payment services).
• Research and analysis of international financial markets.
• Development and implementation of new financial products for AIR Media-Tech partners.
• Working with analytics and financial reporting.
• Working with financial infrastructure.
• Contribute to the implementation of new payment methods: design commission structures, restrictions, payment fields, and support release.
• Prepare and implement proposals for qualitative changes in reporting.
• Analyze and improve the structure of current reporting (SF Income reporting, Payment System reporting, KPI MilX, Crypto reporting).
• Research and evaluate alternative financial and payment providers (banks, card payouts, crypto gateways, offramp/onramp solutions).

Why we would choose you

• Education: Degree in Finance/Economics/Tech.
• Experience: More than 3 years on similar roles 
• English at Upper-Intermediate (B2) level or higher.
• Experience of work with different financial institutions (banks, payment systems, investment brokers, crypto exchanges)
• Strong Excel/Google Sheets skills, with hands-on experience creating and maintaining P&L, Cash Flow, and other internal financial reports.
• Experience working closely with banks and payment providers, including opening accounts, processing payments, resolving disputes, and handling compliance/KYB requirements.
• Skilled at building straightforward financial models and actionable analytical reports.
• Experienced in identifying and evaluating banks and financial institutions for account setup and partnership opportunities.
• Basic understanding of blockchain technology, with practical experience in cryptocurrency payments and exchanges.
• Managerial financial reporting skills
• Financial analysis and modelling skills
• Risk management skills

Would be an advantage:

• Western Education / any financial designations (CFA, ACCA, etc)

Company values:

• Exceptional expertise - striving to be the best in your field
• Delve deep - delve into the client's business at the client level
• Flexibility - accept change as an integral part of the business
• ROI-oriented - a focus on what affects income growth and reduces costs, then everything else
• Data-driven - data-driven assumptions and decisions
• Appreciation - feedback and recognition - the ability to notice, evaluate, encourage, note, and make adjustments

The Benefits:

• Quality health insurance.
• Remote work and flexible schedule with work-life balance.
• Financial compensation for language courses.
• Corporate events for you and your family.
• Online and offline team building for your team.
• Vacation leave of 18 work days.
• 5 days paid sick leave.
• Corporate library, lectures, and webinars on various topics.
• Opportunity to participate in volunteer and charitable projects and projects to support the military.
• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects? Send us your resume.

If we feel you could be a good fit, we will contact you soon!