Jobs at Djinni

Building a trading platform for innovative international top-tier hedge fund from the ground up, comprising of front-office system for traders, pre-trade checks and analysis, intra-day positions management, order management and routing, risks and limits management, reports of trading activities, FIX connectivity, market data providers connectivity (e.g. Bloomberg B-pipe).

Responsibilities

QA will work across multiple teams including developers, devOps, other QA.

Interaction with business stakeholders, end-users, developers, and other QA;

Manual API testing

Analyzing logs and test results

Work on backend automation

Creation test cases in TestRail

Be pro-active in terms of process building

Manual testing of desktop application (trading platform)

Skills

Must have

Technical Skills:

8+ years of testing Expertise:

Strong experience in manual and automation testing of both UI and backend (APIs, java microservices)

Proficiency in functional, regression, integration, and end-to-end (E2E) testing

UI Testing (Manual & Automation):

Hands-on experience with Selenium WebDriver, Playwright, or Cypress for UI test automation

Experience in testing UI built with React or similar

Backend & API Testing:

Experience testing RESTful APIs using Postman, RestAssured

Basic experience in database validation (SQL & NoSQL) for backend data consistency

Microservices & Messaging Systems:

Understanding of microservices architecture and service-to-service communication.

Experience with Kafka-based event-driven systems (testing producers/consumers, validating messages).

Automation & Programming:

Proficiency JavaScript for test automation.

Experience with Cucumber, or BDD frameworks.

Ability to build and maintain test automation frameworks for UI, API, and backend testing.

Unix/Linux & Scripting:

Strong experience working with Unix/Linux environments for log analysis, process monitoring, and debugging.

Ability to write shell scripts for automation tasks.

Soft Skills:

Strong analytical and problem-solving skills.

Ability to work in an Agile/Scrum environment.

Excellent communication skills to collaborate with developers, product managers, and DevOps teams.

Experience in writing detailed test cases, test plans, and defect reports.

Nice to have

business domain experience (Trading, FIX protocol)

Experience integrating automated tests into Jenkins/Azure CI/CD

Knowledge of Docker and Kubernetes is a plus.

Experience with JMeter, Gatling for performance testing.

Join our team to build and grow modern web applications using Node.js (NestJS) and React.
You’ll work closely with PMs and clients, contribute to technical decisions, and use AI-assisted coding tools to boost productivity.

Responsibilities:

• Develop and maintain web applications and service, sprimarily using NestJS (Node.js) and React.
• Write clean, readable, and maintainable code following best practices.
• Design and implement databases and APIs, (microservices / monolith).
• Support and enhance existing features, as well as build new ones.
• Collaborate proactively with teammates to ensure high-quality delivery.
• Take part in project estimation to ensure realistic timelines and workload.
• Manage the technical debt backlog when required.
• Work closely with project managers and clients to understand requirements and improve product development.

Requirements:

• Solid experience with NestJS (Node.js).
• Good knowledge of React.
• Strong proficiency in TypeScript will be a plus.
• You must have worked with Cursor AI, Claude Code, or similar for writing code with AI-assisted coding.
• Strong analytical skills and ability to effectively utilize AI tools for increased productivity.
• At least 2 years of experience in Web UI and API development.
• Strong knowledge of REST API implementation.
• Experience integrating with third-party APIs and services.
• Good understanding of SQL and MySQL.
• Experience working with Git for version control.
• Familiarity with Azure or AWS.
• Understanding of DevOps practices is a plus.

What We Offer

• Competitive salary with regular reviews.
• Support for individual entrepreneurs with accounting assistance.
• Fully remote work.
• A clear path for professional development and growth.
• A friendly team environment and engaging team-building activities (online and offline).

We are looking for a Technical Support Engineer to join our growing team in Ukraine.
DARLY SOLUTIONS is an international IT company specializing in delivering innovative solutions across FinTech, MedTech, SaaS, etc.
 

Requirements

- 1+ years of experience in a technical support or similar role
- Experience working with databases and data systems
- Understanding of data collection processes or automation tools
- Familiarity with monitoring and logging practices (Zabbix, Grafana or other)
- Strong problem-solving skills and attention to detail
 

Responsibilities

- Maintain and support internal data collection system
- Set up new environments and connect data sources for different clients
- Identify and resolve issues related to data processing and integrations
- Improve system performance and ensure stable operation of data pipelines
- Monitor system health and data flows
- Assist with deployments and ensure smooth releases without service interruptions
 

Work conditions

- Flexible work format - remote, 8-hour working day without time trackers;
- Competitive salary;
- Tight-knit and friendly team;
- Personalized career growth;
- Up to 50% coverage of the cost of professional courses;
- Vacation time, sick-leaves, national holidays ;
- Competitive bonuses for a personal recommendation of new employees;
- Professional development tools (mentorship program, tech talks and workshops);
- English classes with a teacher;
- Corporate events and team buildings.
If you have what we are looking for and would love to join our Darly team, we want to hear from you!

Basic Qualifications:
 

• 1+ years of any professional software development experience
• Experience programming with at least one software programming language
• Practical experience using AI tools in day-to-day software development workflows
• Ability to leverage AI for code generation, debugging, refactoring, test creation, documentation, and technical research
• Experience using AI to accelerate development and prototyping processes
• Understanding of best practices for AI-assisted development workflows
• Ability to contribute to establishing and improving team-wide AI usage standards and processes
   

Preferred:
- Bachelor's degree in computer science or equivalent

Responsibilities:

• Develop and maintain interactive frontend web components using React
• Integrate LLM APIs (e.g., OpenAI, Anthropic) to process and generate consumer data
• Interact with vector databases to support Retrieval-Augmented Generation (RAG) capabilities
• Build LLM-powered utilities to extract structured data from unstructured documents
• Create backend API endpoints to handle file uploads, AI workflows, and multi-tenant state
   

Write and maintain unit tests to ensure application stability and reliable AI outputs
 

About the Project

We are building a first-of-its-kind AI-Driven Integration Platform that fundamentally changes how enterprise systems connect. Instead of spending weeks manually coding data pipelines and hunting through messy documentation, our platform uses Large Language Models (LLMs) and Agentic AI to automatically generate production-ready code directly from meeting notes, emails and other documents.
 

What you will help build:

• The Brain: An AI knowledge hub that deeply understands complex APIs and business rules.
• The Sandbox: A web-based IDE where architects and developers collaborate with AI to instantly draft and test data pipelines.
• The Engine: A fleet of AI agents that automatically updates integration code in real-time as customer requirements change.
   

This isn’t just another internal tool - it’s a "CI/CD pipeline for business requirements." If you want to apply generative AI to solve massive engineering bottlenecks and shape the future of software delivery, we want you on our team.

PocketBook is an international company currently looking for a Customer Support Specialist with Polish and English proficiency to join our team.

Responsibilities:

• Providing informational and advisory customer support (communicating with product users via email and phone);

• Analysing user issues and identifying effective solutions;

• Working within a CRM system;

• Performing various one-off tasks related to customer support;

• Identifying and analysing software bugs, working with a bug tracking system.

Requirements and personal qualities:

• Previous experience in customer service (preferred);

• Proficiency in Polish – C1 level or higher;

• Proficiency in English – B2 level or higher;

• Strong written communication skills with accuracy and speed;

• Ability to analyse situations and quickly find effective solutions;

• Strong knowledge of PCs and mobile devices;

• A structured approach to solving complex tasks and a positive mindset;

• Ability to work in a team;

• Experience communicating with native speakers is a plus.

We offer:

• Competitive salary;

• Working hours: 9:00–18:00 / 10:00–19:00;

• Remote work format;

• An experienced manager who will provide full onboarding, training, and support at all stages.

About the Company

We are a product-driven iGaming company operating in international markets across Tier 1–3 regions. Our team focuses on speed, quality, and scalable solutions, where design plays a key role in user engagement and conversion.

Responsibilities

• Create and adapt visual assets for online casino platforms (banners, game cards, promo materials)
• Prepare graphics for multiple formats and platforms
• Work with templates and design systems in Figma
• Retouch and modify assets when source files are unavailable
• Maintain and organize the design asset library
• Collaborate with marketing, product, and SMM teams
• Ensure consistency of the visual style across all materials

Requirements

• 1–3+ years of experience in graphic design
• Proven experience in iGaming / gambling / gaming industry
• Strong proficiency in Figma
• Basic knowledge of Adobe Photoshop / Illustrator
• Understanding of composition, typography, and visual hierarchy
• Strong attention to detail
• Ability to handle a high volume of repetitive tasks

Nice to Have

• Experience with UI/UX design
• Familiarity with AI tools (Midjourney, Adobe Firefly, etc.)
• Understanding of performance marketing creatives
• Basic motion/animation skills

What We Offer

• Competitive salary
• Fully remote work
• Working hours: 10:00–19:00 (UTC+2)
• Paid vacation and sick leave
• Mental health support
• Clear processes and structured workflow
• Growth opportunities within the iGaming industry

About the client
Haptiq is an AI-native enterprise solutions company with purpose-built technology for public & private companies, governments, institutions, asset managers, and family offices

With headquarters in New York City and four global offices, Haptiq is supported by more than 300 engineers and delivery professionals across the globe. By centralizing and unifying data, automating workflows, and surfacing predictive insights, Haptiq enables organizations to scale operational excellence and generate alpha across complex enterprise environments

The Opportunity
This position is for a Cloud Data Engineer with a background in Python, DBT, SQL, and data warehousing for enterprise-level systems
 

Responsibilities and Duties
— Design, develop, and deploy Python scripts and ETL processes with Prefect and Airflow to prepare data for analysis
— Model dimensional and denormalized schemas for optimal performance reporting and discovery
— Design AI-friendly DB schemas and ontologies
— Architect cloud ops solutions for data topologies
— Transform and migrate data with Python, DBT, and Pandas
— Work with event-based/streaming technologies for real-time ETL
— Ingest and transform structured, semi-structured, and unstructured data
— Optimize ETL jobs for performance and scalability to handle big data workloads
— Monitor and troubleshoot ETL jobs to identify and resolve issues or bottlenecks
— Implement best practices for data management, security, and governance with Prefect, DBT, and Pandas
— Write SQL queries and program stored procedures and reverse engineer existing data pipelines
— Perform code reviews to ensure fit to requirements, optimal execution patterns, and adherence to established standards
— Assist with automated release management and CI/CD processes
— Validate and cleanse data and handle error conditions gracefully
 

Requirements
— 3+ years of Python development experience, including Pandas
— 5+ years writing complex SQL queries with RDBMSes
— 5+ years of Experience with developing and deploying ETL pipelines using Airflow, Prefect, or similar tools
— Experience with cloud-based data warehouses in environments such as RDS, Redshift, or Snowflake
— Experience with data warehouse design: OLTP, OLAP, Dimensions, and Facts
— Experience with cloud-based data architectures, messaging, and analytics
— Bachelor’s degree in Computer Science or equivalent — preferred
 

Pluses — Experience with
— Docker
— Kubernetes
— CI/CD automation
— AWS lambdas/step functions
— Data partitioning
— Databricks
— Pyspark
— Cloud certifications
 

Why Join Us?
We value creative problem solvers who learn fast, work well in an open and diverse environment, and enjoy pushing the bar for success ever higher. We do work hard, but we also choose to have fun while doing it

Role Overview:

Our client is looking for a Middle/Senior Backend Software Engineer (Go) to support the rapid growth of their Sportsbook Platform. This role is focused on increasing delivery capacity for high-priority features and integrations, while ensuring the platform remains stable and scalable under rising traffic and partner demand. You will play a key part in improving time-to-market, supporting revenue growth, and strengthening system reliability as the product evolves.

Key Responsibilities:

— Developing and maintaining high-load microservices in Go;

— Building and optimising real-time data processing pipelines;

— Working with PostgreSQL and Redis (caching, Streams);

— Writing unit and integration tests; participating in code reviews;

— Collaborating with the Product Manager and the team on feature delivery;

— Troubleshooting production issues and implementing fixes.

Additionally, at the senior level, your responsibilities will include:

— Driving architectural decisions for scalability and reliability;

— Mentoring middle and junior engineers;

— Leading design of new subsystems and cross-service integrations;

— Owning end-to-end delivery of complex features from design to production;

— Establishing best practices for code quality, testing, and observability.

Required Skills & Experience:

Middle level:

— 3+ years of professional experience with Go;

— 4+ years of total backend development experience;

— Experience building and maintaining microservices in production;

— Solid knowledge of PostgreSQL - queries, migrations, indexing;

— Experience with Redis: caching, basic data structures;

— Understanding of horizontal scaling and high-availability principles;

— Git, CI/CD, Docker;

— Ability to work independently in a remote-first, async environment.

Senior level:

— 6+ years of professional experience with Go;

— 7+ years of total backend development experience;

— Experience designing, building, and scaling microservices; experience making architectural trade-offs;

— PostgreSQL — query optimisation, partitioning, performance tuning at scale;

— Kubernetes — resource tuning, HPA, troubleshooting under high load;

— Redis — Streams, pub/sub, memory optimisation;

— Hands-on experience designing systems for high-load (10K+ RPS);

— Ability to propose and defend architectural solutions;

— Git, CI/CD, Docker;

— Self-organised, comfortable with Kanban workflow and async communication.

Will be a plus:

— Experience in the iGaming/sportsbook domain;

— Knowledge of leader election, distributed consensus patterns;

— Experience with load testing tools (k6, Gatling);

— Familiarity with the observability stack (Prometheus, Grafana, structured logging);

— Experience with gRPC or event-driven architectures.

The company guarantees you the following benefits:

— Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;

— Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;

— Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;

— Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;

— Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;

— Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;

— Career Development: Access continuous learning and career development opportunities to enhance your professional growth;

— Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;

— Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;

— Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;

— Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;

— Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.

Interview process:

— HR Interview with the Recruiter;

— A technical interview (1 h) to assess your hard skills;

— A 1.5-hour final interview with the team.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

About the role

We are looking for a Sales Manager to develop B2B sales in the Polish market. This is a highly autonomous role focused on building pipeline, generating leads, and closing deals.

Responsibilities

• Develop B2B sales in the Polish market
• Generate new leads (cold outreach)
• Manage full sales cycle (from first contact to closing)
• Conduct online and offline meetings
• Build and maintain your own lead database
• Work with CRM (Pipedrive) and outreach tools
• Run LinkedIn campaigns and A/B tests

Trial period goals

• 1+ closed deal
• 5+ offline meetings
• 50+ new leads generated

Requirements

• 2–3+ years of experience in B2B sales
• Experience with cold sales
• Polish — fluent (required)
• English — intermediate+
• Experience managing full sales cycle

Nice to have

• Experience in vending / hardware / SaaS
• Experience with Polish market
• Tools: LinkedIn Sales Navigator, Apollo, Expandi, Reply, Skylead
• Understanding of B2B sales processes

What we offer

• Salary: 7000 PLN + 3% per closed deal
• Bonus for achieving sales targets
• Office / hybrid format
• Official employment (Umowa / B2B)
• Medical insurance (PZU)
• Paid parking
• Training (AI, English)
• Paid vacation & sick leave
• Laptop

Growth opportunities

• Team Lead → Head of Sales (international)

We are looking for a Delivery Manager to lead day-to-day operations of AI data projects for a fast-growing company working with global clients on real-world AI systems.

This is a highly operational, execution-focused role. It is not a traditional project management position. You will work in a dynamic environment with multiple parallel workflows, constant incoming requests, and rapidly shifting priorities.

The company operates at the intersection of AI and data, supporting machine learning pipelines through large-scale data annotation, validation, and processing. Projects are live, high-impact, and require fast, precise coordination across distributed teams.

Key responsibilities:

• Manage 10–20 active projects simultaneously, ensuring smooth execution across all stages

• Act as the main escalation point for clients and maintain clear communication

• Coordinate internal teams including annotators, QA, and project coordinators

• Respond quickly to incoming requests from clients and internal stakeholders

• Continuously reprioritize tasks based on changing requirements

• Ensure data quality meets client expectations

• Identify risks early and act fast without over-engineering solutions

What we are looking for:

• 2–5 years of experience in operations, project management, or similar roles

• Experience in AI data, data annotation, BPO, or high-load environments is a strong plus

• Ability to handle multiple parallel workflows and frequent context switching

• Comfortable working with incomplete information and making decisions fast

• Strong communication skills and ability to stay calm under pressure

• Execution-first mindset, focused on getting things done

What is important to understand:

• This is a fast-paced, operations-heavy role

• High volume of communication across Slack, email, and client channels

• Priorities change constantly

• Success depends on speed, adaptability, and decision-making

What we offer:

• Competitive compensation

• Hands-on experience with AI data operations

• Work with international clients on real production projects

• Full ownership and direct impact on delivery results

Web Design Sun is a software development company founded in 2012. We have been fully remote since day one, building international products in Web & Cloud Applications, SaaS, CRM/ERP, and E-commerce domains. We collaborate with clients from the US and Europe and consistently rank highly on Clutch, GoodFirms, and Upwork.

We are looking for a Lead Generation Manager who can effectively engage and build relationships with potential clients, is eager to grow into a sales role, and is ready to contribute to business development.

Requirements:
 

• 1+ year of experience in Lead Generation, including the ability to make qualification calls
• Knowledge of LinkedIn outreach
• Experience in identifying Ideal Customer Profiles (ICP) and building outreach databases
• Experience in running lead generation experiments, analyzing results, and implementing the most effective approaches
• Strong analytical skills and results-driven mindset
• Proactivity and initiative
• Upper-Intermediate or higher (both written and spoken)
   

Responsibilities:
 

• Build and maintain outreach databases on LinkedIn
• Launch and manage LinkedIn outreach campaigns (manual and automated: Sales Navigator, Linked Helper 2)
• Qualify leads and schedule meetings with potential clients
• Maintain reports in Google Sheets
• Create and update marketing materials
• Work with CRM systems (HubSpot, Pipedrive, or similar)
• Join client calls together with the sales team in an observational role
   

We offer:
 

• Full-time remote position
• Clear growth path into a Sales role
• Flexible schedule focused on results (with occasional evening calls aligned with US/Canada time zones)
• 20 paid vacation days
• 5 paid sick leave days
• Established processes for effective remote work
• Day off on your birthday and company-observed holidays
   

Hiring process:
 

• Recruiter screening
• Test task
• Final interview with the Head of Department
• Offer
   

We are a mature team that values expertise, meaningful communication, and ownership of results. We believe in understanding the product, influencing decisions, and continuously improving what we build together.

Web Design Sun is a software development company founded in 2012. We have been fully remote since day one, building international products in Web & Cloud Applications, SaaS, CRM/ERP, and E-commerce domains. We collaborate with clients from the US and Europe and consistently rank highly on Clutch, GoodFirms, and Upwork.

We are looking for a Link Builder Specialist who will help us grow our projects’ backlink profiles by identifying new opportunities and working with data to support SEO growth.

Requirements:
 

• 0.5+ years of experience in link building
• Hands-on experience in searching for websites for link placement (working with donor websites or placing links)
• Ability to analyze competitors’ backlink profiles and identify link-building opportunities
• Experience in evaluating website quality (relevance, basic SEO metrics)
• Familiarity with SEO tools such as Ahrefs, Semrush, or similar
• Experience working with spreadsheets and large datasets (Google Sheets / Excel): structuring, filtering, and basic analysis
• Ability to work systematically with large volumes of data and track processes
• English level B2 or higher (for written communication)
   

Nice to have:
 

• Understanding of SEO and link-building fundamentals (anchors, relevance, link quality)
• Familiarity with common link-building methods (guest posting, outreach, crowd marketing)
• Basic experience with CMS, HTML editors, or tools like Google Search Console
   

Responsibilities:
 

• Analyze competitors’ backlink profiles and collect lists of potential websites for link placement
• Actively search for and collect websites for link placement (blogs, forums, Q&A platforms, directories)
• Evaluate website quality using SEO metrics
• Build, structure, and maintain databases of websites (including cleaning, deduplication, and updates)
• Place links on various platforms as part of the overall process
• Collaborate with an SEO specialist to improve link-building strategy
   

We are looking for someone who:
 

• Is detail-oriented and comfortable working with large amounts of data
• Has a systematic mindset and can organize information efficiently
• Is proactive and able to find solutions independently
• Is ready for repetitive tasks and understands long-term impact
   

We offer:
 

• Full-time remote position
• Flexible schedule focused on results
• 20 paid vacation days
• 5 paid sick leave days
• Established processes for effective remote work
• Day off on your birthday and company-observed holidays
• Opportunity to influence processes and propose your own ideas
• Involvement in building link-building processes from scratch and close collaboration with an SEO specialist
   

Hiring process:
 

• Recruiter screening
• Test task
• Final interview with the Head of Department
• Offer
   

We are a mature team that values expertise, meaningful communication, and ownership of results. We believe in understanding the product, influencing decisions, and continuously improving what we build together.

Interested in the role?
Send us your CV — we will review your profile and get back to you within 3–5 business days.

About the client
Haptiq is an AI-native enterprise solutions company with purpose-built technology for public & private companies, governments, institutions, asset managers, and family offices

With headquarters in New York City and four global offices, Haptiq is supported by more than 300 engineers and delivery professionals across the globe. By centralizing and unifying data, automating workflows, and surfacing predictive insights, Haptiq enables organizations to scale operational excellence and generate alpha across complex enterprise environments

Role
We are seeking an experienced DevOps Engineer to join our engineering team
This role will drive infrastructure automation, streamline deployments across multiple cloud providers, and ensure the reliability, scalability, and observability of our systems
You’ll work closely with development, QA, and operations teams to build and maintain a world-class DevOps practice

Responsibilities
Infrastructure Automation
— Design, implement, and manage infrastructure-as-code (IaC) using Terraform across AWS, GCP, and Azure
— Maintain reusable, modular infrastructure components that scale with business needs

Cloud & Containerization
— Deploy and manage services across multiple cloud providers (AWS, GCP, Azure)
— Build, package, and orchestrate applications using Docker, Helm charts, and ECS (or equivalent orchestration platforms)
— Ensure high availability, fault tolerance, and cost optimization in cloud environments

Release&Deployment Management
— Develop and maintain CI/CD pipelines using AWS CodePipeline, Jenkins, or similar tools
— Automate build, test, and release processes to enable frequent and reliable deployments
— Collaborate with engineering teams to improve release velocity and rollback safety

Observability & Reliability
— Implement and manage observability solutions, including APM tools (e.g., Elastic, New Relic, Datadog) and metrics systems (Prometheus, Grafana)
— Define and monitor SLAs, SLOs, and SLIs to ensure system reliability and availability
— Establish proactive site reliability monitoring, alerting, and incident response processes

Collaboration & Best Practices
— Partner with developers and architects to design systems that are scalable and maintainable
— Promote DevOps culture by improving tooling, automation, and operational excellence
— Document standards, practices, and runbooks for operational consistency

Qualifications
— Strong experience with Terraform or other IaC frameworks
— Hands-on expertise in AWS, GCP, and Azure cloud environments
— Solid knowledge of Docker and container orchestration platforms (Helm, ECS, Kubernetes is a plus)
— Proven experience building and maintaining CI/CD pipelines (AWS CodePipeline, Jenkins, GitHub Actions, or similar)
— Familiarity with observability stacks (Prometheus, Grafana, ELK, APM tools)
— Background in site reliability engineering (SRE) practices, including monitoring, incident
management, and postmortems
— Strong scripting/programming skills (Python, Bash, Go, or similar)
— Excellent problem-solving and collaboration skills

Nice to Have
— Kubernetes expertise (EKS, GKE, AKS)
— Experience with secrets management (Vault, AWS Secrets Manager, etc.)
— Security automation and compliance monitoring

Why Join Us?
We value creative problem solvers who learn fast, work well in an open and diverse environment, and enjoy pushing the bar for success ever higher. We do work hard, but we also choose to have fun while doing it

Customer Support Operations Lead (US Hours / Managed Services)
 

Overview
We are looking for a Customer Support Operations Lead to manage and optimize support operations in a high-availability Managed Services Provider (MSP) environment. The role is designed for a systematic leader who can transform operational challenges into a structured, predictable process.
 

Your mission is to manage the interface between our technical operations and the end-clients of our US partner, ensuring seamless service delivery, strict SLA compliance, and high levels of client satisfaction.

 

📍 This position requires working in US business hours / US time zone schedule.

 

About the Project
The Customer is a US-based Managed Services Provider (MSP) specializing in cloud communications, VoIP solutions, and IT support services for enterprise B2B clients. The company delivers 24/7 mission-critical support, ensuring high system availability, reliability, and seamless communication infrastructure.

Key Responsibilities

• Operational Excellence: Lead and optimize 24/7 support operations, ensuring stable service delivery across chat, phone, and email channels.
• Strategic Prioritization: Act as a "Navigator" — analyzing incoming technical issues and prioritizing them based on business impact and SLA requirements.
• Stakeholder & Client Management: Serve as the primary point of contact for the end-clients of our US partner. Manage expectations, handle escalations, and provide clear updates.
• Process Improvement: Build and refine workflows, escalation paths, and internal knowledge bases to reduce "firefighting."
• Data-Driven Reporting: Monitor KPIs and SLAs using analytical tools. Prepare performance reports for the Customer to demonstrate operational excellence.
• Team Shielding: Protect the technical engineering team from communication noise, allowing them to focus on infrastructure stability.

Qualifications

• 3+ years in Customer Support / Service Operations / Service Delivery Management.
• English B2/C1: Fluent business communication skills for interaction with US-based corporate accounts.
• Ticketing Systems: Experience with ServiceNow (or similar enterprise platforms).
• Conceptual IT Knowledge: Understanding of IT support environments, including:
  • Office 365 (Email, SharePoint)
  • Networking (Firewalls, Routers)
  • Security (Antivirus, Antispam, Intune)
  • Windows Ecosystem
• Data & Analytics: Proficiency in KPI management and reporting (Power BI or advanced Excel).
• High Autonomy: Proven experience in managing projects independently.
• Reliability: Ability to maintain high performance during US business hours.

We offer:

• Friendly and supportive environment
• Competitive salary
• Continuous self-improvement
• Space to grow
• Paid vacation
• Bunch of perks =)

 Only for candidates with Ukrainian citizenship!

Project Description:

We are looking for a Senior Platform / SRE Engineer who brings strong real‑world engineering experience, understands how to operate high‑availability (4‑nines) business‑critical systems, and can drive best‑practice engineering across the team.
You will design, build, optimise, and support reliable, scalable platform components, working closely with engineering teams to ensure smooth delivery, observability, and robust production readiness.
You provide pragmatic technical leadership, suggest improvements based on experience, and always prioritise quality, maintainability, and automation — aligned with enterprise‑grade standards used company-wide.

Responsibilities:

- Design and implement scalable, reliable platform and infrastructure solutions (cloud‑native, microservices‑based).
- Build reusable, high‑quality engineering components and automation (CI/CD, IaC, deployment tooling).
- Own production readiness: monitoring, logging, performance, SLO/SLA thinking, resilience engineering. [tesco-careers.com]
- Support production systems, troubleshoot incidents, perform root‑cause analysis, and improve reliability.
- Evaluate risk vs. benefit in tactical vs. long‑term solutions; always recommend best‑practice approaches.
- Lead and contribute to system design discussions; guide teams on architecture choices.
- Ensure releases meet standards for a 99.99% availability environment.
- Mentor engineers and raise engineering standards across the team.

Mandatory Skills Description:

- Strong experience with Kubernetes (operations, scaling, networking).
- Couchbase or NoSQL distributed databases (replication, high availability).
- NGINX (reverse proxying, load balancing).
- Azure Cloud (networking, compute, security, managed services).
- ArgoCD / GitOps.
- Terraform / IaC
- CI/CD pipeline engineering (GitHub Actions / GitLab / Azure DevOps / Jenkins).
- Strong understanding of production reliability, incident management, monitoring & instrumentation.
- High‑quality engineering: clean code, reusable components, automation‑first mindset.
- Ability to suggest improvements based on prior real‑world experience.

Nice-to-Have Skills Description:

- Go / Python scripting
- Service mesh (Istio/Linkerd)
- Kafka (streaming pipelines, reliability patterns)
- Observability stack: Prometheus, Grafana, Loki, ELK
- Security best practices (secret management, IAM, zero trust)