Customer Support Specialist (Polish/English)

PocketBook is an international company currently looking for a Customer Support Specialist with Polish and English proficiency to join our team.

Responsibilities:

• Providing informational and advisory customer support (communicating with product users via email and phone);

• Analysing user issues and identifying effective solutions;

• Working within a CRM system;

• Performing various one-off tasks related to customer support;

• Identifying and analysing software bugs, working with a bug tracking system.

Requirements and personal qualities:

• Previous experience in customer service (preferred);

• Proficiency in Polish – C1 level or higher;

• Proficiency in English – B2 level or higher;

• Strong written communication skills with accuracy and speed;

• Ability to analyse situations and quickly find effective solutions;

• Strong knowledge of PCs and mobile devices;

• A structured approach to solving complex tasks and a positive mindset;

• Ability to work in a team;

• Experience communicating with native speakers is a plus.

We offer:

• Competitive salary;

• Working hours: 9:00–18:00 / 10:00–19:00;

• Remote work format;

• An experienced manager who will provide full onboarding, training, and support at all stages.