Jobs at Djinni

UDS Systems is a Microsoft Solutions Partner specializing in Dynamics 365 CE (CRM), Power Platform, and Azure. Since 2007, we have been cooperating with leading European and US clients across the automotive industry, real estate, IT, finance, and other ambitious industries. Currently, we are looking for one more Middle DevOps Engineer for our DevOps Team, consisting of CTO, Middle DevOps Engineer, System Administrator, and Security Officer.

Requirements:

Must Have

• 2+ years of hands-on experience with Microsoft Azure
• Experience with Azure services:
  • Entra ID, API Management, App Gateway, App Service, Functions, VMs
  • Key Vault, Storage Accounts, VNETs
• 2+ years of experience with Azure DevOps CI/CD
• Experience with Infrastructure as Code (ARM, Bicep)
• Strong PowerShell skills; basic Bash
• 3+ years of experience with Windows Server:
  • AD DS, AD FS, DNS, IIS
• Basic experience with Linux administration
• Understanding of monitoring and logging tools
• Basic networking knowledge (IP, DNS, NAT, VPN, SMTP)

Nice to Have

• Basic knowledge of Docker
• Basic understanding of C# (build, publish, configuration files)
• Experience with Dynamics 365 or Power Platform
• Familiarity with cloud security best practices

Responsibilities:

• Design, deploy, and maintain cloud infrastructure in Microsoft Azure
• Manage and support Azure services:
  • Entra ID (Azure AD), API Management, Application Gateway
  • App Service, Function App, Virtual Machines
  • Key Vault, Storage Accounts, Virtual Networks
• Build and maintain CI/CD pipelines using Azure DevOps
  • CI/CD workflows, staging environments, pipeline templating
  • Basic DevSecOps practices
• Implement and maintain Infrastructure as Code using ARM templates and Bicep
• Administer and support Windows Server and Linux environments
• Develop automation scripts using PowerShell and Bash
• Configure and support monitoring and alerting:
  • Azure Monitor, Application Insights, Log Analytics
  • Alerts, Action Groups, Nagios, CheckMK
• Troubleshoot infrastructure and application issues
• Collaborate with development and QA teams to improve deployment and reliability

We offer the following benefits:

• Remote cooperation with flexible working hours.
• Partial reimbursement for training and courses: 50% coverage of the cost of training courses, conferences by the company.
• Covering Microsoft certifications costs.
• Health insurance program after probation period.
• Paid vacation and sick leaves.
• Personal development plan.
• Regular performance reviews and possible salary reviews.
• ⁠Massage at the office with a discount for employees.
• Awesome corporate culture and colleagues with the strong UDS values: openness, expertise and development, stability and support, opportunities, and individual approach.

More details about UDS:

Our website: uds.systems

Instagram:

— about office life: www.instagram.com/uds.systems_office

— business page: www.instagram.com/uds.systems

Welcome to Improvs - the company that makes IT magic happen!

We are a team of like-minded individuals who are always one step ahead, implementing the hottest technologies. We need an expert, and we believe You could be the key to our mutual success.
 

Requirements:

• Portfolio with logo/branding works - must.
• 2+ years of experience in graphic design.
• Strong skills in logo creation and composition.
• Adobe Illustrator / Photoshop / Figma proficiency.
• Understanding of branding principles.
• Experience with AI tools (Midjourney, ChatGPT).
   

Would Be a Plus:

• English Intermediate+.
   

Responsibilities:

• Creating logo concepts for companies and digital products.
• Designing visual elements for products.
• Preparing basic assets for logos and graphics.
• Delivering clean vector files and final assets.
   

We offer:

Employee care: Paid vacations and 100% paid sick leave. Unlimited career growth opportunities.
 

Comfortable conditions: Preferred work format (remote, hybrid, office). Flexible work schedule. Employment in a way that suits you.
 

Expert and friendly team: Healthy relationships among people. Adequate management. The opportunity to enhance your skills with a strong team.
 

Corporate events: We believe in taking breaks from work, so we organize team-building events and business trips for professional development.

We are looking for a Senior UX Designer to join a new project!

Please note this is a project based engagement, not an inhouse position. The social package in this case (vacation, days off, sick leaves, public holidays, equipment, accounting support) isn’t covered by Selecto.

Project Description: It is a white-label, AI-powered community engagement and management platform that lets communities create fully customized digital experiences. It features agentic AI assistants that proactively and reactively engage members across onboarding, events, networking, marketplace, payments, referrals, and knowledge management. The system supports complex workflows, from simple authentication to advanced KYC/KYB verification, configurable by module and membership tier.

Engagement Duration: 3 - 3.5 months with a possibility of extension

Expected Working Hours: 9:00 AM–6:00 PM Kyiv time with a 1-hour break

Skills required:

• Proven experience designing complex UX systems, including enterprise, SaaS, and AI-driven platforms
• Extensive experience designing agentic AI flows and chat-first interfaces for complex platforms
• Strong UX/UI design capabilities across web and mobile, with a responsive, mobile-first approach
• Experience working on white-label platforms
• Ability to design for highly configurable systems with varying user roles and permissions
• Solid understanding of KYC/KYB flows and compliance-driven user experiences
• Proven experience creating user stories, user journeys, wireframes, and prototypes
• Hands-on collaboration with developers and cross-functional stakeholders
• Proficiency in Figma
• Strong English communication skills

Responsibilities:

• Lead UX/UI strategy and execution as the primary designer across all platform modules
• Design AI-driven, chat-first experiences for both administrators and community members
• Co-create user stories, journeys, wireframes, and high-fidelity prototypes
• Collaborate closely with developers and stakeholders
• Act with a product-owner mindset, contributing to both strategic direction and practical decisions
• Iterate rapidly based on feedback, testing, and evolving project requirements

What needs to be done: Take over as lead UX designer on an ongoing project to design and refine a complex, multi-module white-label platform. 

We are looking for a Senior Full-Stack Engineer (Node.js, React) with 5+ years of experience, an upper-intermediate+ level of English and fluency in Ukrainian to join our team.

About Company

Wise Engineering is a company where every team member contributes to success — founded in 2006. We have a depth of experience in developing and successfully launching customer startups. Since 2016, we have started to work on our products.

WE are proud of the atmosphere of personal growth and mutual support we have built. Work for us is more than just “working hours”, we believe that enjoying the process is as important as the good results. “Do what you love and love what you do” is about us.

About the Project

We are building a modern operating system for risk, compliance, and vendor management in the U.S. mortgage industry is a $12T+ market still relying on fragmented, outdated tools.

This is not an idea-stage startup.

• Paying customers
• 3,000+ active users

• Proven product-market fit

   

Our goal is to become the default compliance platform for mortgage companies nationwide, with 10,000+ companies using the product daily by the end of 2026.

You will join a small, senior, high-ownership team:

• 2 Founders (product, strategy, customer-facing)

• 1 Founding Engineer (full-stack, infrastructure)

   

We operate with high trust, clear communication, and full ownership. Everyone on the team directly shapes the product.

Tech Stack:

Frontend: Next.js, React (custom hooks, components), Redux

Backend: Express, MongoDB + Mongoose, CRON jobs

Infrastructure: Railway, MongoDB Atlas, AWS S3, Sentry

Language: JavaScript (migrating to TypeScript in 2026—this is a major priority)

Tooling: Slack, Linear, Loom, AI dev tools (Cursor, Roo Code)

If you’re thinking “I’d change half of this,” good. Tell us why.

Nice to have:

• Experience with TypeScript (or strong interest in migrating a codebase)
• Familiarity with AI APIs (OpenAI, Anthropic, etc.) and integration patterns
• Background in fintech, compliance, or regulated industries
• Experience with automated testing, QA processes, and error monitoring tools (Sentry, etc.)
• Exposure to document processing, OCR, or data automation workflows

What You’ll Be Doing

You’ll own features end-to-end from database schema to polished UI. This isn’t a role where you throw code over the wall. You design, build, ship, and maintain.

Immediate priorities (3 — 6 months):

• Build features to reach parity with legacy competitors
• Improve UI/UX across the platform (we’re good, want to be great)
• Develop AI-powered document review/OCR solution to automate compliance tasks
• Build AI agents that pull data from the web to autocomplete onboarding workflows

• Identify and implement practical AI use cases that solve real customer problems

   

Medium-term (12 months):

• Launch our Vendor Management Platform
• Drive the TypeScript migration across the codebase
• Implement QA processes and automated testing (with AI assistance)

• Triage and resolve production issues surfaced in Sentry

   

Long-term (2+ years):

• Launch Products #3 & #4 to complete the risk and compliance ecosystem
• Help us build the single platform every mortgage bank will rely on—nothing like this exists today

How We Work

Async-first. High-trust. High-agency.

• No daily standups. No micromanagement.
• We review priorities weekly and make sure everyone’s working on the highest-impact task.
• Deadlines and blockers are communicated in Slack. Updates via Loom.
• We value written communication, it forces clarity and works across timezones.
• We’re a curious, opinionated group who debate ideas and seek the best solution, not the loudest voice.
•  

We care deeply about product design and thoughtfulness. The feedback we hear most on demos is: “Wow, it looks so great and feels so intuitive.” We’re proud of that but we know we can do even better.

For a new marketplace product, we are looking for a Senior Full-Stack PHP (Symfony)/Tailwind CSS Developer who will help us implement product features and scale a SaaS platform.

Team: CTO, Product Manager, Project Manager, Full-Stack Developers and Designer

What skills can you help us with?

• 5+ years of experience in PHP development.
• 3+ years of experience with the Symfony framework in production.
• Solid experience as a full-stack developer: confident with both backend and frontend.
• Experience building and shipping complex web applications end-to-end.
• Good understanding of testing practices (unit, integration, e2e, regression) and modern development workflows.
• Comfortable working in a remote product team with a lot of ownership and autonomy.

• English Upper-Intermediate (B2) and above — you’ll communicate directly with the client.

   

Tech stack

Backend:

• PHP
• Kubernetes
• OpenSearch
• RabbitMQ (message queue)
• Automated unit, integration, e2e and regression tests
• OTEL with Posthog

• Industry-standard linting and testing tools

   

Frontend:

• Symfony Live Components / Symfony UX (Stimulus)
• Stimulus framework
• Tailwind CSS, DaisyUI
• Modern CSS tooling
• Figma (implementing designs, not just exporting)

Advantages of working with us:

• 18 working days of vacation, paid sick leave
• Full financial and legal support for private entrepreneurs
• Flexible work schedule
• Paid training programs/courses
• Team buildings and corporate activities

Hiring process

• HR interview (45 min)
• Technical interview (1 hour)
• Interview with the client (1 hour)

About this opportunity

🟢 Join Dev.Pro - a US-based outsourcing software development company that has been delivering exceptional software experience to clients since 2011.

We invite a talented and flexible Project Manager to join our team and help us deliver exceptional software development services for our client, a renowned U.S. regtech and fintech company developing a blockchain-based infrastructure for financial institutions. You'll contribute to building a Web3 tool that collects and stores specified blockchain data off-chain to provide real-time insights into transactions, trends, and compliance for enhanced transparency.
 

🟩 What's in it for you:

• Grow your fintech and blockchain expertise
• Join an innovative Web3 project promoting transparency and compliance in the crypto industry
• Boost your project and stakeholder management skills; gain valuable experience working with SAFe methodology
 

✅ Is that you?

• 3+ years of hands-on IT project management experience
• Strong grasp of project management theory 
• Excellent communication skills for effective stakeholder collaboration 
• Solid understanding of Scrum (principles, roles, ceremonies, etc.)
• Familiarity with tools like Jira, Bitbucket/Git, and Jenkins 
• Upper-Intermediate English level
• Good prioritization and time-management skills
• Keen attention to detail, concentration, and multitasking abilities 
• Ability to maintain project schedules and keep team focus
• Flexibility, persistence, and strong negotiation skills
 

Desirable:

• Technical background or eagerness to learn the project’s technical aspects 
• Experience coordinating multiple Scrum teams simultaneously 
• Experience working in multicultural environments and with English-speaking teams
 

🧩Key responsibilities and your contribution 

In this role, you’ll manage the work of two Scrum teams of Frontend and DevOps engineers, facilitating effective collaboration, communication, and coordination of tasks. 

• Manage the work of two Scrum teams, promoting clear communication and collaboration
• Be the primary point of contact for stakeholders from other teams; gather and share information on tickets/tasks from other teams to keep everyone informed and aligned
• Coordinate and prioritize tasks between the teams to achieve project goals
• Implement established processes to synchronize your teams’ work with other teams and enhance project execution
• Facilitate team ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) to encourage collaboration and continuous improvement
• Monitor project timelines to ensure timely delivery
• Maintain clear documentation of project progress, decisions, and processes
 

🎾 What's working at Dev.Pro like? 

At Dev.Pro, we appreciate your contribution and the value you add to projects. We are a company with an ambitious and creative mindset whose corporate culture is based on respect for diversity and uniqueness, as well as enablement of equal opportunities for all. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey.

✅Get 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
✅5 sick leave days, up to 60 days of medical leave, and up to 6 days of leave per year due to family reasons (i.e., wedding/funeral/baby birth)
✅Get a health insurance package fully compensated by Dev.Pro 
✅Join fun online activities and team-building events
✅Get continuous remote HR, payroll support, and overtime coverage 
✅Join English/Polish/Portuguese lessons 
✅Grow your expertise with mentorship support and DP University

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer

We are looking for a talented Junior React Developer to join our growing team. You will collaborate with experienced developers to build, improve, and maintain modern and user-friendly web applications using React.  

Responsibilities: 

• Develop and maintain web interfaces using React 
• Build and update reusable UI components 
• Improve and support existing web applications 
• Fix UI bugs and implement small enhancements 
• Collaborate with developers, designers, and product owners 
• Follow design guidelines and technical requirements 

• Participate in code reviews and team meetings 

   

Requirements: 

• From 0.5 year of experience with JavaScript/TypeScript 
• Some experience with React (components, props, state, hooks) 
• Knowledge of HTML5 and CSS 
• Basic understanding of REST APIs 
• Familiarity with Git 
• Ability to use AI tools (such as ChatGPT or Copilot, etc.) to support development tasks 
• Willingness to learn and grow as a developer 
• Ability to manage tasks and meet deadlines with guidance 

• Upper-Intermediate level of English 

   

Would be a plus: 

• Some experience with Redux or other state management tools 
• Understanding of SPA applications 
• Basic experience with build tools (e.g. Webpack) 
• Personal or pet projects in React 

We offer: 

• Collaborative Environment: Join a team that values collaboration, creativity, and mutual respect 
• Career Growth: Performance reviews and constructive feedback 
• Generous Time Off: 20 paid vacation days and 15 sick leave days annually, ensuring you have the time to recharge 
• Professional Development: We support your growth by compensating for courses, certifications, and other educational opportunities 

• Flexible Work Options: Work remotely from the comfort of your home or join us in our modern Kyiv office 

   

Recruitment Process:  
1. Initial Screening (Application Form)  
2. Technical Assignment  
3. Interviews Stage
4. Job Offer  

If you have any questions or need clarifications, feel free to reach out to our Talent Hunter Team by email. 

N-iX is a global software development company founded in 2002, connecting over 2,400+ tech professionals across 40+ countries. We deliver innovative technology solutions in cloud computing, data analytics, AI, embedded software,IoT, and more to global industry leaders and Fortune 500 companies. Join us to create technology that drives real change for businesses and people across the world.

Our client is involved in a large-scale Data Transformation project, with a focus on solidifying the foundation of their data operations. They are aiming to ensure that data is accurate, consistent, and available at critical times to support their business needs. 

Responsibilities:

• Design and execute test strategies for real-time streaming workflows (Structured Streaming, Azure Event Hub, Topics & Queues).
• Validate data products transitioning from monolithic to microservices architecture.
• Perform API testing for data services and orchestration layers.
• Implement observability checks using Prometheus & Grafana for monitoring pipeline health and performance.
• Collaborate with DevOps teams to ensure Kubernetes-based deployments meet quality standards.
• Conduct functional, integration, and performance testing for Azure Functions and orchestration workflows.
• Ensure compliance with data governance and SLA optimization initiatives.

• Document test cases, results, and maintain traceability in tools like Jira/Confluence.

   

Requirements:

• QA experience in data engineering or real-time data platforms.
• Strong knowledge of streaming technologies (Structured Streaming, Kafka, Azure Event Hub).
• Hands-on experience with API testing (Postman, REST Assured).
• Familiarity with Kubernetes deployments and observability tools (Prometheus, Grafana).
• Proficiency in SQL and basic scripting (Python/PySpark preferred).
• Experience with Azure Cloud services (Azure Functions, ADF, Event Hub).

• Knowledge of orchestration frameworks (AirFlow preferably) and CI/CD pipelines.

   

Nice-to-Have Skills:

• Exposure to Iceberg and ClickHouse.
• Understanding of Kappa Architecture and Data Mesh principles.
• Experience with data product testing in microservices environments.

• Familiarity with BI tools (Power BI, Qlik).

   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

COMPANY OVERVIEW:

IT product company is a leader in providing advanced telecommunications and IoT solutions to enterprises and enterprise customers worldwide. The company's mission is to empower communication, which is why we offer a wide range of communication products that are carefully customized to meet the specific requirements of our customers. Regardless of the industry or size of the organization, we develop optimal solutions to meet your unique needs.
 

POSITION SUMMARY:

We’re looking for an experienced and analytical SEO Specialist to help drive the visibility and growth of our online presence across global markets. You’ll be responsible for developing and executing SEO strategies that improve organic search rankings and generate qualified traffic.
 

RESPONSIBILITIES:

• Conduct full SEO audits to identify issues and opportunities.
• Develop and execute SEO strategies to increase organic traffic and visibility in global markets (US, Europe, Asia Pacific).
• Research and identify relevant keywords with high conversion potential.
• Optimize on-page elements: meta tags, headers, internal linking, images, etc.
• Improve site architecture and URL structure for SEO efficiency.
• Monitor and improve page speed, mobile-friendliness, and core web vitals.
• Analyze and enhance backlink profiles, perform outreach and link-building.
• Monitor competitors’ SEO and backlink strategies.
• Use SEO tools (e.g., Ahrefs, SEMrush, Google Search Console, Screaming Frog) to track performance and insights.
• Work closely with developers and content teams to implement technical and content recommendations.
• Prepare performance reports and adjust strategies based on metrics.
   

REQUIREMENTS:

• Proven experience in SEO for global markets.
• Strong knowledge of on-page, off-page, and technical SEO best practices.
• Experience with international keyword strategy and content planning.
• Familiarity with modern SEO tools and platforms.
• Ability to analyze data, prepare reports, and adjust campaigns accordingly.
• Strong organizational and project management skills.
   

COMPANY OFFERS:

• Employment in according to the Ukrainian labor law (24 days of vacation, sick leave).
• Opportunity to work with advanced telecommunications technologies and gain hands-on experience.
• Exposure to a global clientele and the opportunity to contribute to the development of effective solutions.
• Mentorship from experienced professionals in the telecommunications industry.
• Collaboration and a supportive work environment.
• Competitive compensation package and growth prospects.

We are looking for an HTML5 Game Developer to build on-chain games (lottery, roulette, instant games) for a Web3 platform.

Responsibilities

• Develop game scenes using PixiJS (Canvas / WebGL)
• Implement spinners / roulettes with deterministic outcomes (exact stop by index)
• Integrate real-time data from smart contracts
• Embed game scenes into a React application (canvas-based components)
• Optimize performance for desktop and mobile (stable FPS)
   

Requirements

• Strong experience in HTML5 game development (not just frontend UI)
• Solid knowledge of PixiJS (Phaser experience is a plus)
• Understanding of game loops, easing, timing, and animations
• Experience with Canvas / WebGL
• Ability to implement precise, math-based animations (no “visual guessing”)
   

Web3 Experience (Required)

• Experience reading data from smart contracts
• Familiarity with ethers.js / wagmi / web3.js
• Understanding of contract events and real-time updates
• Experience integrating blockchain data into games or interactive UIs
   

Not a Fit If

• Your main background is React animations (GSAP / Framer Motion)
• You have no experience with Canvas-based games
• You rely on visual tweaks instead of deterministic logic
   

Nice to Have

• Experience with casino games, slots, roulettes, case openers
• Mobile performance optimization experience
• Knowledge of Pixi containers, batching, textures

We are seeking a highly organised and detail-oriented Operations Executive to support the day-to-day running of our online casino. The ideal candidate will have hands-on experience working with the SoftSwiss CMS, with a strong focus on building and managing game sections, tournaments, promotional pages, and all ongoing CMS content updates. In addition, this role plays a key part in coordinating cross-functional operational workflows, ensuring smooth collaboration between Design, Content, Marketing, CRM, and Development teams to deliver projects and campaigns efficiently.

Key Responsibilities

SoftSwiss CMS Management

• Create, update, and optimise game categories, lobbies, landing pages, and tournament pages within the SoftSwiss CMS.
• Upload and configure new game releases, including metadata, tags, artwork, and provider assets.
• Implement and maintain promotional content, banners, and dynamic components across the site.
• Ensure all onsite content is accurate, up-to-date, and aligned with brand and regulatory guidelines.

• Troubleshoot and resolve CMS-related issues in collaboration with technical teams.

   

Operational Project Coordination

• Support the planning and execution of casino campaigns, tournaments, new feature rollouts, and product updates.
• Coordinate workflow between Design, Content, Development, Marketing, CRM and other stakeholders to ensure timely delivery.
• Maintain operational calendars, deadlines, and documentation to ensure smooth campaign production.
• Track tasks, identify blockers, escalate issues, and ensure projects meet quality standards.

• Assist with QA of onsite changes, ensuring all updates are functional and visually correct before go-live.

   

Production Flow & Process Management

• Oversee the end-to-end production cycle for content and campaign assets.
• Gather requirements, create briefs, and organise task allocation for relevant teams.
• Ensure that all assets, copy, and technical elements are delivered according to spec and integrated correctly in CMS.

• Identify opportunities to improve workflows, documentation, and inter-team communication.

   

Cross-Department Collaboration

• Work closely with CRM on promotional setups and segmentation requirements.
• Coordinate with Marketing on campaign timelines, messaging, and creative needs.
• Liaise with Development for CMS improvements, bug fixes, or new feature requests.
• Partner with Design to ensure creative assets follow brand and platform guidelines.
• Align with Compliance to ensure content meets regulatory standards.

Skills & Experience Required

• 1–3+ years experience in online casino operations, CMS management, or similar role.
• Hands-on experience with SoftSwiss CMS (or other casino platforms) is highly desirable.
• Strong understanding of casino verticals: games, providers, tournaments, promotions.
• Excellent organisational and multitasking abilities.
• Experience coordinating cross-functional teams.
• Strong attention to detail and quality assurance mindset.
• Ability to work in a fast-paced environment with tight deadlines.
• Basic technical understanding (HTML, CMS structures, asset formats) is a plus.
• Familiarity with project/task tracking tools (e.g., Jira, Asana, Trello).

Personal Attributes

• Proactive and solution-oriented.
• Strong communicator, both written and verbal.
• High ownership and accountability.
• Thrives in structured processes but flexible with real-world challenges.
• Team-player with a collaborative mindset.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

Join our team as a French-speaking Customer Support Agent and help deliver exceptional support while working with an amazing product in a dynamic, collaborative environment!
 

Your future responsibilities include:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information and effective solutions to customer issues and requests
• Troubleshoot and resolve customer problems, escalating complex cases when necessary
• Maintain a high level of customer satisfaction through empathetic and clear communication
• Document all customer interactions and resolutions in Zendesk system
• Follow established support processes, guidelines, and quality standards
• Collaborate with internal teams to ensure smooth issue resolution and knowledge sharing
• Identify recurring issues and proactively suggest improvements to processes or FAQs
• Meet individual and team KPIs related to response time, resolution rate, and customer satisfaction
   

Needed experience & skills:

• 6+ months of hands-on experience in customer support or a similar role
• Fluent in English & French (C1) – written and spoken
• Fast, accurate typing and comfort handling multiple channels at once
• Excellent communication, problem-solving, and decision-making skills
• Empathetic, detail-oriented, and great at building rapport with customers
• Adaptable, resilient, and able to multitask in a fast-paced environment
• Strong time-management skills – you know how to prioritize and deliver
   

Nice to have skills:

• Experience with digital tools and CRM platforms (Zendesk, etc.)
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

As CRM Manager, you will execute and optimise our Casino’s CRM strategy. You’ll build and launch marketing campaigns that grow retention, conversions, and customer value, while improving overall player experience. Data-driven thinking, continuous testing, and hands-on optimisation are key.

Responsibilities

• Plan and execute CRM campaigns that drive retention and conversion.
• Manage segmentation, targeting, and content delivery for Email/SMS/Push.
• Monitor performance, analyse results, and implement optimisations.
• Collaborate with content, design, and product teams to align player journeys.
• Build and manage player bonuses and ensure smooth operations.
• Write and proof CRM content (emails, SMS, push).
• Use CMS and campaign tools (including Customer.io) daily.

• Work with basic HTML/CSS to update templates.

   

Requirements

• 3+ years’ experience in CRM or Marketing Coordinator roles.
• Strong knowledge of online casino/iGaming products.
• Excellent English communication skills.
• Skilled in data handling and segmentation.
• Experience with Customer.io (must).
• Detail-oriented, proactive, and highly organised.
• Basic HTML/CSS editing abilities.

• Eager to learn and open to feedback.

   

What We Offer

• Fully remote work
• Flexible hours
• Performance-based bonuses

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

Join our team as an English-speaking Customer Support Agent and help deliver exceptional support while working with an amazing product in a dynamic, collaborative environment!
 

Your future responsibilities include:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information and effective solutions to customer issues and requests
• Troubleshoot and resolve customer problems, escalating complex cases when necessary
• Maintain a high level of customer satisfaction through empathetic and clear communication
• Document all customer interactions and resolutions in Zendesk system
• Follow established support processes, guidelines, and quality standards
• Collaborate with internal teams to ensure smooth issue resolution and knowledge sharing
• Identify recurring issues and proactively suggest improvements to processes or FAQs
• Meet individual and team KPIs related to response time, resolution rate, and customer satisfaction
   

Needed experience & skills:

• 6+ months of hands-on experience in customer support or a similar role
• Fluent in English (C1) – written and spoken
• Fast, accurate typing and comfort handling multiple channels at once
• Excellent communication, problem-solving, and decision-making skills
• Empathetic, detail-oriented, and great at building rapport with customers
• Adaptable, resilient, and able to multitask in a fast-paced environment
• Strong time-management skills – you know how to prioritize and deliver
   

Nice to have skills:

• Experience with digital tools and CRM platforms (Zendesk, etc.)
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

EverHelp is growing and expanding its teams. That’s why we are currently looking for a Customer Support Team Lead (Spanish, Italian, English) who will ensure stable team performance, improve the quality of user support, and influence key metrics.

The working schedule is from 08:00 AM to 05:00 PM CET.

Your future responsibilities include:

• manage the support team, conduct 1:1s, performance reviews, and onboard new employees;
• be responsible for key metrics: response time, resolution, CSAT etc.;
• organize shift schedules, plan workload, and ensure SLA compliance;
• resolve non-standard situations;
• analyze inquiries, identify product issues, and initiate improvements;
• manage reviews/complaints on external platforms and influence product reputation.

Needed experience & skills:

• 2-3 years of experience in Customer Support and at least 6 month in a Team Lead/Supervisor role;
• English proficiency at B2+ level, Spanish at C1 level, and Italian at C1 level;
• experience with Zendesk;
• strong people and performance management skills, critical thinking, and stress resilience.

Work with EverHelp is about:

• opportunity to join the Ukrainian company and help the Ukrainian economy;
• 20+ vacation days and 10 sick leaves;
• continuous learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.;
• ability to work fully remotely;
• team of professionals who’s ready for knowledge sharing, internal professional communities;
• clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents.

Submit your resume and join our team!