Jobs Customer/Technical Support

Employment Type: Full-time (Remote, Office, or Hybrid)

At Varyence, we build products for our clients with people who care about what they do. No micromanagement, no bureaucracy — just ownership and a team focused on moving things forward together.
 

Interview Stages:
1) HR Interview up to 40 minutes;
2) Technical Interview up to 1 hour;
3) Client interview.

Project overview (USA): This is a system, developed to provide stable remote access for company’s employees to the workstations (PCs or VMs) located in the corporate network without breaking any security. Our system simplifies Access and Device Security for organizations.
 

Schedule (Kyiv time): 15:00 — 23:00.
 

If you possess the following experience and skills, you would be an excellent fit for our team:

• 5+ years of experience in technical support, systems administration, infrastructure, or a similar technical role;
• 2+ years of experience leading, managing, or mentoring a technical support team;
• Strong hands-on experience with Windows Server, Active Directory, Entra ID, and Windows Remote Desktop Services (RDS/RDS Farms);
• Experience with virtualization and both on-premises and cloud-based infrastructure, preferably Azure;
• Strong knowledge of network configuration and troubleshooting, including DHCP, DNS, firewalls, and network switches;
• Experience with PowerShell scripting and automation;
• Experience supporting Windows desktop environments;
• Experience with macOS and Linux is a plus;
• Experience with Azure Containers and Kubernetes is a plus;
• Experience supporting SaaS products and production environments;
• Experience in a healthcare environment is a plus;
• Practical experience using AI-assisted tools (e.g., Claude, GPT or similar) to improve technical support, troubleshooting, automation, and documentation;
• Advanced verbal and written English communication skills;
• Strong leadership, communication, organizational, and problem-solving skills;
• Proactive, customer-focused, and ownership-driven approach.
   

Your responsibilities will include the following tasks within your workflow: 

• Lead and develop the technical support team, providing coaching, mentoring, along with managing team productivity and performance;
• Monitor support operations and live chat activity to identify issues, recurring problems, and areas where the team needs support;
• Provide hands-on technical expertise and help resolve complex client, server, infrastructure, and product-related issues;
• Support customer onboarding, technical demonstrations, and complex customer engagements;
• Client interactions: leading pre-sales meetings, presenting the product and answering any and all technical questions from clients, being able to present from a sandbox environment and ready to demonstrate all aspects of the product;
• Client onboardings: leading the onboarding of new clients, following up with them and communicating client needs to the other teams;
• Maintain and continuously improve the internal and external Knowledge Base;
• Identify opportunities to improve support processes, documentation, automation, and overall team efficiency;
• Configure, support, and troubleshoot Windows desktops, servers, Active Directory, Entra ID, RDS environments, virtualization, and network infrastructure;
• Collaborate with development teams to ensure smooth technical operations and successful customer implementations;
• Use modern tools, including AI-assisted solutions, to improve technical support and operational efficiency.
   

You are special for us, so we offer special benefits for you:

• Stable working environment where you can develop and grow your skills;
• Career opportunities within a multi-national company;
• Competitive compensation (based on market data, but also depending on the technical level and expertise of the candidate);
• A supportive team that values your input and suggestions and is fun to work with;
• Health insurance coverage (include dentist services and more);
• Cool comfortable office in the Lviv city center with facilities (company paid lunches, lounge rooms, parking spot);
• Annual paid days off (vacation, additional days, sick leaves) and state holidays celebration;
• Flexible work schedule;
• Free English classes (online) with awesome teacher;
• Performance review and salary raises twice per year;
• Annual bonus;
• Relocation coverage to Lviv;
• Coverage business trip to Lviv and Croatia (Kastela);
• Corporate gifts, celebrations, and fun activities;
• And one more important thing, we are pet friendly and invite all the animals to visit our office.

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support. 

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers 
• Support, helpdesk, or case management 
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up 

• Clear technical communication—writes structured bug reports and client-facing responses 

   

Nice-to-have: 

• Salesforce experience (Administrator level or strong hands-on admin skills) 
• Experience with SaaS or CRM products 

• Commercial real estate or real estate domain familiarity 

   

Responsibilities: 

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team 
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up 
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite 
• Create clear bug reports and escalation briefs for Product and Dev handoffs 
• Maintain cases, tasks, and client records in Dynamics 365 
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation

• 5 paid sickness

   

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation

• Collaboration with a personal Direct Manager, Technical leads, and mentors

   

Learning and Development:

• Opportunity for external event compensation

• Internal knowledge-sharing opportunities

   

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

We work with payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more. Today, Corefy supports 600+ payment methods and helps clients worldwide manage complex payment flows.

We’re looking for a Customer/Technical Support Specialist who combines client communication with real technical troubleshooting 🚀 

👤Who we’re looking for:

• Technical support background — 1+ year of experience in Customer/Technical Support, L1/L2 Support, System Administration, or a similar client-facing technical role, preferably in a B2B environment.
• API experience — you understand REST API basics and have hands-on experience with Postman or similar tools.
• SQL skills — you can write basic SQL queries to check and verify data.
• Troubleshooting mindset — you’re comfortable working with logs, IDs, errors, and technical details to understand the root cause.
• Clear communication — strong English skills, Intermediate or higher, to communicate with global clients in a clear, professional, and structured way.
• Ownership & calmness — you stay focused when cases are urgent, collect the needed context, keep clients updated, and follow the issue until there is a clear resolution or next step
• FinTech curiosity — you’re interested in how online payments work: from authorization flows and declined transactions to callbacks, payouts, refunds, and provider responses.

 🖇What you’ll do:

• Investigate client cases — handle requests related to payments, integrations, dashboards, reports, and platform behavior.
• Work with API and SQL — analyze requests, reproduce issues in Postman, and check data in the database.
• Analyze logs — trace requests, identify errors, and understand possible root causes.
• Collaborate with teams — work with Dev, QA, DevOps, Integration, Account, and Customer Success teams on escalations.
• Support incidents — take part in incident management and alert-based support.
• Improve team knowledge — document cases, workarounds, and useful findings.

📌 Hiring process: HR Interview → Interview with Lead → Interview with the Head of Department → Interview with the CEO → Offer 🎊
 

💼 What we offer:

🔹Career and Growth with Corefy:

• Income in foreign currency + timely tax compensation.
• Improve your hard skills while working with a Ukrainian high-load PayTech product.
• Opportunity to bring ambitious ideas to life directly with Lead/Head/C-level.
• Our open-door policy encourages direct communication with top management.
• Access to Corefy Academy and compensation for external learning.

🔹An Environment That Drives You:

• Your solutions won’t stay “on the shelf” — they’ll go into production.
• Space for change: we support initiative and creativity.
• Team events, important milestones, and holidays — we celebrate together.

 🔹Comfortable Working Conditions:

• Flexible working hours: 8-hour workday (in-house or remote) with night on-call duties for critical alerts.
• 20 vacation days, 10 sick days, days off on major public holidays.
• Access to psychologist consultations.
• Office breakfasts for a good start to the day.
• Equipment of your choice — MacBook or Linux-based laptop for comfortable work.
   

✨Ready to build your career in PayTech with a Ukrainian product company trusted by clients worldwide?
 

Send us your CV — we’d love to meet you! 📩 

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.

Requirements:

● Upper-Intermediate/Advanced level of English

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

As a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture

We offer:

● Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);

● Compensation package (20 paid vacation days, paid sick leaves);

● Work with cutting edge technologies;

● Medical Insurance;

● English courses with a native speaker, paid tech training and other activities for professional growth;

● Hybrid work mode (∼3 days in the office);

● International business trips;

● Comfortable office (Warsaw)

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community

● Identifying important and critical issues to track and report about to internal teams

Let me know please if the position is suitable and interesting for you.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
 

How You’ll Make an Impact

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
 

Key Responsibilities

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage
• Meet daily productivity and performance metrics (appointments, call handling, completion rates)
• Handle both inbound onboarding calls and scheduled appointments
• Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
   

AI & Future-Focused Responsibilities

• Demonstrate interest in AI tools and automation in customer support/onboarding workflows
• Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
• Contribute insights to improve AI onboarding agents based on real customer scenarios
• Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
   

Qualifications

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management
• Basic technical aptitude (software support, device setup, networking fundamentals)
• Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm — 3:00 am Kyiv time)
   

Preferred

• Experience with CRM tools
• Microsoft Office proficiency
• VoIP experience preferred
• Basic networking knowledge
• Exposure to or curiosity about AI tools, automation, or prompt-based systems
   

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:
 

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
   

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team
   

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

About the Company
Our partner is a US-based professional services firm. We're looking for a reliable Administrative Assistant to keep the day-to-day running smoothly — client calls, documents, billing, and bookkeeping — while working remotely on US Eastern hours. You'll also support the owner directly with personal and organizational matters.
 

What you'll do

• Answer incoming calls and handle client correspondence
• Work with documents and reporting in Microsoft Word, Excel, PowerPoint, and Outlook
• Handle bookkeeping tasks in QuickBooks — bill paying, vendor invoice control, and record keeping
• Track and follow up on cash collection from clients
• Learn and work in TPS, the company's time tracking and billing software (training provided)
• Support the owner as a personal assistant — scheduling, follow-ups, and personal matters
   

What we're looking for (required)

• Strong spoken and written English
• Confident user of Microsoft Office
• Good understanding of computer automation and a habit of simplifying repetitive work
• Willingness to learn new software quickly — including TPS
• Strong problem-solving mindset: when something breaks, you figure out the issue and know who to reach out to, instead of waiting
• Excellent self-management — you work remotely and own your schedule
• Accuracy and attention to detail with numbers and documents
• Discretion when handling confidential and personal information
   

Nice to have

• Experience with QuickBooks or general bookkeeping
• Experience supporting a US-based or international company
• Advanced Excel skills (formulas, pivot tables, basic automation)

Interview Process

1. Recruiting Interview (30 min)
2. Tech Interview — English proficiency (30-45 min)
3. Technical interview with CEO (30 min)
4. Offer
    

Compensation & Benefits

• Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
• Base Salary – $1,200–1,500/month
• Probation – 3 months, fully paid
• PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days
• Payment Options – Crypto (white, legal, with proof of origin) or ФОП

We are looking for an experienced Customer Care Team Lead with a strong background in payments, fintech, or iGaming to lead a customer support team handling payment-related inquiries and merchant operations.

In this role, you will oversee the daily work of the Customer Care team, ensure high service quality, optimize support processes, and collaborate closely with the Payments, Risk, Finance, and Product teams. You will also act as an escalation point for complex payment issues while driving operational excellence and customer satisfaction.

Responsibilities

• Lead, mentor, and support the Customer Care team, ensuring high performance and service quality.
• Manage daily support operations across chat, email, Telegram, and other communication channels.
• Oversee investigations of payment-related issues, including declined, pending, failed, and refunded transactions.
• Act as the primary escalation point for complex merchant and payment-related cases.
• Coordinate with Payment Operations, Risk, Finance, and Product teams to resolve operational issues.
• Communicate with payment providers, acquiring banks, and partners to resolve transaction inquiries.
• Monitor team KPIs, SLAs, response times, customer satisfaction, and payment performance metrics.
• Identify trends affecting payment approval rates and customer experience, proposing process improvements.
• Ensure accurate documentation of investigations, resolutions, and operational procedures.
• Develop team knowledge through coaching, training, and regular performance feedback.
• Drive continuous improvements in customer support processes and operational efficiency.

Requirements

• 3+ years of experience in Customer Support, Customer Care, Merchant Support, Payment Operations, or a related field.
• Previous experience leading or mentoring a customer support or operations team.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Strong understanding of payment transaction flows, card payments, payment gateways, and merchant operations.
• Experience handling escalations and coordinating cross-functional issue resolution.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and leadership skills.
• Fluent English (written and spoken).
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with excellent organizational skills.

Nice to Have

• Experience working with PSPs, acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, AML, or chargeback processes.
• Experience with CRM, ticketing, and payment monitoring platforms.
• Experience in iGaming payment operations.
• Experience building KPIs, reporting dashboards, or process optimization initiatives.

Working Hours

9:00/10:00 PM – 18:00/19:00 AM Kyiv time

What We Offer

• Opportunity to lead a team in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and leadership development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Fully remote work opportunity.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Job Description

• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – intermediate and above;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Jira, Confluence;
• Ability to work on flexible hours.

This position requires not frequently travel (once per quartal approximately).

Job Responsibilities

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Department/Project Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Skill Category

About the role

EducateMe is an LMS built for US-based companies that take employee training seriously. Our customers use EducateMe to onboard new hires, upskill teams, and run compliance programs — but getting them to do all of that well requires more than a good product. It requires someone who can sit alongside them, understand their training goals, and help them build something that actually works.

That's this role. You'll own the post-sale customer relationship end-to-end — from onboarding SQL accounts to running ongoing check-ins, creating enablement content, and keeping customers educated enough to get real value from the platform. 
 

What you'll do:
 

• Own onboarding for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
• Manage ongoing customer relationships — run regular check-ins, track adoption and engagement, spot churn risks early, and run upsell/expansion conversations
• Consult on training programs — help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys
• Create customer-facing content — write guides, record Loom walkthroughs, run occasional webinars, and contribute to the EducateMe knowledge base
• Be the voice of the customer internally — surface product gaps, document recurring pain points, and collaborate with the product team on roadmap priorities
• Support sales discovery — join late-stage sales calls to provide L&D credibility and help prospects understand how EducateMe fits their training workflow

What we're looking for:
 

Must-have

• Customer-facing experience — CSM, account management, or customer onboarding, ideally in SaaS. You're comfortable owning a book of business.
• Strong communicator — clear writer, confident on video calls, equally good async and live.
• Self-directed — we're a small team. You have context and goals, but not a playbook for every situation. You figure things out and move.
  
   

Nice to have

• Experience working with or inside an LMS — as an admin, L&D manager, or in a CS role at an LMS company
• Familiarity with tools like Notion, Loom, Intercom, or similar async-first stacks
• L&D background 
   

What we offer

• Fully remote - work from anywhere
• Real ownership and room to grow as the company scales
• Small, async-first team - no bureaucracy
• Direct access to the founder and input on product direction

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

This role is available in the following shift: Monday - Friday 09am-06pm

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

1. Provide care to our users through calls, chats and email
2. Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
3. Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
4. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
5. Develop and maintain positive customer relations and satisfaction
6. Influence the way we support our users and improve it to make sure our users’ experience is the best possible
7. Work with all other departments and product teams, and stay aligned about users’ needs

Qualifications

• Fully proficient in German and fluent English 
• 1+ years of customer service experience (in any industry)
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Tech savvy and eager to explore new technologies

Please send your CV in English.

Additional information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. 

We are seeking a Senior Multimedia Engineer for a long-term, full-time, remote project to join our engineering team, working on advanced audio/video streaming solutions for embedded platforms. The ideal candidate will have strong hands-on experience with GStreamer and a deep understanding of multimedia systems, media pipelines, and streaming technologies. 

Technical Requirements 

• 8+ years of software development experience in multimedia or system-level environments 
• Strong hands-on experience with GStreamer at the developer level (must-have), including: 

    - building and debugging complex media pipelines 

    - working with elements, pads, caps, and plugins 

    - diagnosing latency, synchronization, and performance issues 

• Strong programming skills in C++ and Java for system-level or multimedia applications 
• Solid understanding of audio and video streaming protocols (RTP, RTSP, etc.) 
• Experience working with video and audio codecs (H.264, H.265, VP9, AAC, Opus, etc.) 
• Experience with Video4Linux (V4L2); experience with embedded platforms (Embedded Linux and/or Embedded Android) 
• Understanding of networking fundamentals: TCP, UDP, HTTP 
• Ability to debug complex issues across software layers (middleware, OS, hardware interaction) 
• Experience with version control systems (Git). Excellent problem-solving, critical thinking, and communication skills 

Nice to Have 

• Experience with Embedded Android / Android BSP (AOSP) 
• Familiarity with multimedia and graphics systems such as: 
• Android Audio / SurfaceFlinger 
• ffmpeg, VAAPI, OpenMAX, OpenGL 
• Experience with streaming technologies such as WebRTC 
• Experience with camera integration or camera subsystem customization 
• Knowledge of hardware-accelerated media pipelines 
• Scripting experience (Bash, Python) 

Responsibilities 

• Design, develop, and maintain multimedia middleware components 
• Build, integrate, and optimize GStreamer-based audio/video pipelines. Integrate media components with user-space applications and system services 
• Debug and resolve complex media issues related to performance, stability, and synchronization 
• Drive technical discussions and contribute to architecture decisions 
• Collaborate with hardware, platform, and application teams 
• Support board bring-up and hardware validation related to audio/video subsystems