Jobs Customer/Technical Support

Team in UA is looking for a Support Shift Lead to lead a shift for our on-shift technical support team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position based in our Kyiv office, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
 

We’re looking for a Junior Integration Manager to join our growing team. In this role, you’ll work on integrating third-party systems and supporting partners to ensure everything runs smoothly.

You’ll collaborate closely with the team and act as a bridge between technical systems and business needs.

Key Responsibilities:

• Work on integrations with third-party systems (POS, payment gateways, marketplaces, and other partners).
• Support and troubleshoot integration-related issues.
• Read and analyze logs to identify and resolve problems.
• Communicate with partners and internal teams (Product/Tech) to ensure smooth integrations.
• Assist with setup, configuration, and testing of integrations.
• Monitor and ensure integrations are running correctly and efficiently.
   

Our Ideal Candidate:

• around 1 year of experience in a technical role (QA, Technical Support, Implementation, etc.).
• Has a basic understanding of APIs and integrations.
• Comfortable reading logs and troubleshooting issues (we’re happy to teach).
• Strong problem-solving mindset with attention to detail.
• Proactive, organized, and able to work independently in a remote setup.
• English level B2+

What We Offer:

• Opportunity to grow in an integration/technical role within a supportive team.
• Hands-on learning and development — we’ll help you build technical expertise.
• Company MacBook and all necessary tools for work.
• Vibrant team culture with regular team buildings and internal education.
• Stability and growth in a Forbes-listed international company.

Ready to start your journey with us? If you want to understand the heart of a SaaS business and grow alongside a top-tier team -let’s talk! Apply now and show us your drive.

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.

We’re rapidly growing and inviting a Payments Tech Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.
You’ll be the bridge between merchants, the operations team, and the technical team, solving problems so that payments stay on track.

Requirements
 

• 2+ years of background as a technical support manager in PSP/Billing Support Team;
• Understanding of API documentation;
• Ability to communicate with merchants and payment providers;
• Experience in interactions with development and QA teams;
• English level – Upper-Intermediate;
• Sharp attention to detail, and a proactive approach to problem-solving;
• Stress resistance and the ability to work in a dynamic environment.

Responsibilities
 

• Communication with merchants and payment providers about technical aspects;
• Provide technical support to internal teams and merchants, and troubleshoot complex technical issues;
• Address issues and suggest potential solutions;
• Logs analysis, integration code review;
• Collaborate closely with Integration managers, QA, and Development teams.

Nice to have
 

• Experience with Postman (for API testing), Kibana (for log monitoring);
• Familiarity with Jira and Confluence for creating and tracking technical tasks;
• Understanding of SDLC and agile development processes.

Working conditions
 

• Fast-paced and dynamic environment. The fintech sector evolves weekly, so adaptability is key;
• You’ll have a direct line to developers and QA to get answers quickly;
• Expect a high-volume environment where prioritizing is key;
• You’ll see your fixes keep everything running well and help things move to the next stage;
• Every integration is a little different, so you’re always learning something new.
  
  
  Candidate journey:
  HR Interview -> Tech Interview -> Final Interview -> Reference check - > Job Offer

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
   
• Inncoming support requests across all channels (chat, email, tickets)
   
• Ensuring fast, high-quality, and consistent customer responses
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
   
• Resolution Time
   
• CSAT / NPS
   
• Ticket volume, backlog, and SLA compliance
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00 -> You must be able to work across all shifts on a monthly rotation.
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a proactive Team Lead to build, manage, and optimize our Support & Supply teams, ensuring high-quality customer experience and efficient operations. You will take ownership of daily team performance, workflows, Intercom processes, and motivation systems, conduct 1:1s and TIER meetings, monitor metrics and QA scores, resolve escalations, and identify opportunities for process improvements.

The role requires strong data-driven and structured thinking, excellent communication, adaptability, and a coaching mindset, as well as hands-on experience managing support teams (B2С experience preferred), working with Intercom or other customer service platforms, and using Google Sheets for reporting and analysis.

What you’ll do:

• Build and grow the newly hired Support and Supply team.
• Manage daily operations of Supporter and Supply teams.
• Monitor team performance and QA scores; ensure high service quality.
• Conduct regular 1:1s, feedback, and coaching sessions with team members.
• Develop and maintain workflows, SOPs, and compliance standards.
• Resolve escalated user issues when necessary.
• Identify process gaps and propose improvements to enhance efficiency and customer experience.
• Allocate resources effectively and balance workload across the team.
• Provide regular reports on team metrics and performance trends to management.

What we expected from you:

• Experience leading a Customer Support / Customer Care team 2+ years, working B2C, and ability to step in and support the team in complex cases when needed.
• English proficiency at B2 level or higher.
• Data-driven mindset — you rely on numbers, facts, and analysis to make decisions and focus on finding effective solutions rather than excuses.
• Strong people management skills — you can balance business needs with team well-being, give constructive (even difficult) feedback, listen actively, and motivate others.
• Strong planning and prioritization skills — you can estimate required resources, organize work effectively, and delegate tasks.
• Proactive and improvement-oriented — you are comfortable challenging the status quo, following industry trends, and proposing ideas (e.g., improving bonus systems, highlighting trends and patterns to Product Team).
• Experience with Intercom or other customer service platforms for managing customer communication and support workflows.
• Proficiency in Google Sheets, including building formulas, creating charts, and working with structured datasets.

Your journey with us:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Test task.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

Who we are

OWOX is a B2B SaaS platform delivering the last mile of self-service analytics.

Data analysts and business stakeholders spend 1.2 billion hours every year on reporting, yet stakeholders still complain they can’t get data they trust. Analysts are stuck in service-desk mode, endlessly adjusting reports instead of driving insights.

OWOX changes this. Our patented technology reduces the cost per reporting request by 20x and increases reporting velocity by 50x, enabling stakeholders to get instant, trusted answers on top of spreadsheet-ready data.

In 2025, OWOX served 3+ million reporting requests for 2,100+ users. Today, OWOX works with 50+ paying customers, including Reformation, PandaDoc, Purblack, Zoro et — driving 105% YoY Net Dollar Retention.

Why this role exists

We are looking for a Lead Customer Success Manager to drive customer growth, product adoption, and value realization across our key accounts.

This is a high-impact individual contributor role. You will lead the Customer Success function for our key accounts, reporting directly to the CRO and shaping the playbook for OWOX’s future growth.

Your mission is to ensure OWOX becomes embedded in the reporting workflows and decision-making processes of business users and Economic Buyers.

You will work closely with Economic Buyers and their teams — including marketing, product, analytics, and operations — to launch new analytical use cases, expand product adoption, and demonstrate the business value of OWOX.

You will also help turn successful implementations into repeatable customer use cases and public success stories.

Your mission

Your success will be measured by three outcomes:

1. Net Dollar Retention (NDR) > 100% across your portfolio of key customers
2. Growth of Monthly Active Data Marts as OWOX’s North Star product metric

3. Development of customer use cases and success stories demonstrating the value of OWOX

    

What you will do

• Own the growth and retention of a portfolio of key customers, ensuring Net Dollar Retention above 100%
• Build relationships with Economic Buyers and their teams, aligning OWOX with their analytics workflows and business goals
• Drive product adoption and usage growth, increasing Monthly Active Data Marts and activating new analytical workflows
• Help customers implement analytics and reporting use cases that enable business teams to access trusted data and insights faster
• Identify expansion opportunities and collaborate with the CRO on renewals and commercial conversations
• Develop customer success stories and public use cases, documenting how customers generate measurable value with OWOX

• Collect structured feedback from customers and share insights with the Product team to improve adoption and product-market fit

   

What success looks like in 6 months

• Your portfolio demonstrates stable retention and expansion signals, supporting Net Dollar Retention above 100%
• Economic Buyers and key stakeholders are regularly engaged in value-driven conversations about the impact of OWOX
• Customers actively use OWOX in their analytics workflows, with Monthly Active Data Marts growing month over month

• At least 1–2 strong customer use cases have been documented and can be used in marketing, product positioning, or sales

   

Skills & experience

Required

• Fluent English (C1 or higher)
• Advanced Google Sheets / Excel skills
• Experience working with data teams, marketing teams, or analytics workflows
• Strong ability to understand business problems and translate them into data solutions
• Experience in Customer Success, consulting, analytics enablement, or account management in a SaaS environment

Highly appreciated

• SQL experience
• Google Cloud Platform / BigQuery experience
• Looker Studio experience or similar
• Stripe billing and subscription management experience
• Background in data analytics, consulting, or analytics-driven SaaS

What your success looks like

Every big journey needs a measurable plan.

1. Application review within 2 business days.
2. Interview with Recruiter - intro to Company, soft skills & culture fit check.
3. Interview with CRO -  focus on customer growth, revenue ownership, and Economic Buyer engagement.
4. Interview with CEO - culture fit and strategic thinking.
5. Final decision and offer within 3 - 5 business days.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field. Additionally, you will enhance the value of your work by leveraging the power of data analytics.

Clear Gate is an Israeli-based cyber-security and research company. We perform a cyber security risk assessment according to laws and regulations and suggest a mitigation plan to protect the organization’s data against malicious actors.
We are seeking a dedicated and skilled Freelance IT Support Specialist to join our team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of our IT systems.
Role Description:
- Provide ongoing technical support to employees
- Maintain and optimize existing systems
- Manage users’ permissions across various systems
- Manage software licenses and IT equipment
- Set up workstations for new employees
- Analyze hardware issues and coordinate repairs
Requirements:
- Previous experience in providing technical and ongoing support to company employees on current issues.
- Excellent teamwork and interpersonal skills.
- Ability to learn quickly.
- Understanding of Microsoft 365 - an advantage.
- Understanding of ESET PROTECT - an advantage.
- Understanding of Zoho Mail - an advantage.
- Strong problem-solving skills.
- Ability to work independently and manage time effectively.


Benefits:
Flexible working hours.
Combination of remote and on-site work.
Gain experience in a dynamic and growing company.
An open, team-oriented corporate culture.
Play a key part in maintaining and improving IT infrastructure.
Opportunities for professional development and growth


If you are passionate about IT support and eager to contribute to a dynamic team, we would love to hear from you!

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued. 
We are looking for a motivated Account Manager with experience in healthcare billing or revenue cycle management to manage client relationships and ensure our customers get the most value from Approved Admissions. 
This role combines client success, operational coordination, and revenue growth. The Account Manager will work closely with healthcare billing teams, admissions departments, and internal technical teams to resolve issues, support onboarding, and identify opportunities to expand usage of the platform. 
The ideal candidate understands payer workflows, eligibility verification processes, claims and denial management, and healthcare data exchange standards. 

About the project: Approved Admissions is a healthcare technology company focused on simplifying insurance eligibility verification, coverage tracking, and payer communication for healthcare providers. Our platform helps billing teams, admissions staff, and revenue cycle leaders reduce delays, prevent denials, and improve reimbursement accuracy. We work with skilled nursing facilities, billing companies, and healthcare organizations that manage high volumes of patient coverage checks and payer communication. 

Requirements:  

• Account Manager with 2-5 years of experience in medical billing, revenue cycle management, or healthcare operations. 
• The role requires a strong understanding of claims processing, denials, payer workflows, and insurance eligibility verification. 
• The candidate should have experience working with healthcare providers, billing companies, or payer systems.  
• Strong communication and relationship‑building skills are mandatory, as well as the ability to manage multiple client accounts simultaneously.
• Preferred background includes experience with EHR systems, clearinghouses, payer portals, and familiarity with healthcare data exchange standards (HIPAA, X12 270/271, 837, 835).  
• Fluent English, strong soft skills, and a client‑centric mindset are emphasized. 

Responsibilities: 

• The candidate is expected to act as the primary point of contact for assigned client accounts, build long‑term relationships with billing managers and revenue cycle leaders, and ensure high customer satisfaction. 
• Key outcomes include successful onboarding of new clients, effective training of billing and admissions teams, and smooth integration of the platform into client workflows.
• The Account Manager must coordinate with technical and product teams to resolve issues related to eligibility verification, payer responses, and data inconsistencies, ensuring timely resolution and transparent communication.
• Another key result area is account growth: identifying upsell opportunities, introducing new features, and supporting contract renewals. 
• Additionally, the role requires collecting customer feedback, monitoring account health, and sharing operational insights with internal teams. 

Team: 14 people, Project Manager, Product Owner, 5 Developers, 2 QA, Tech writer, Designer, Business Analyst 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule, 13:00-21:00 Kyiv time. 

Hiring process: HR interview + tech specialists + СЕО 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.   
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

Need more information? Welcome! 

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach. Our award-winning Customer Care team is known as one of the best in the industry — and now, we’re looking for new talent to join us on this journey!
 
We’re currently hiring Junior Customer Support Agents who are passionate about helping others, eager to learn, and ready to grow in the fast-paced world of tech and SaaS. If you're looking for a supportive environment to kick off or strengthen your support career — this is your chance.

🎯 What You’ll Do:
 

• Provide chat- and email-based support to Reply customers
• Help users troubleshoot product issues and guide them through platform functionality
• Collaborate with other team members to ensure fast and high-quality resolutions
• Assist in documenting recurring issues and updating Help Center articles
• Become a product expert and help clients get real value from Reply

🧩 What We’re Looking For:
 

• 6+ months of experience in a customer support or service role (SaaS experience is a plus, but not required)
• Excellent written English (B2+), with the ability to communicate clearly and empathetically
• Basic understanding of how web-based tools and platforms work
• Willingness to learn fast, ask questions, and take initiative
• A team player who’s organized, responsible, and proactive
• Ability to stay focused and calm in a fast-paced chat environment 

🕒 Work Schedule (Kyiv time)
We’re currently hiring for the following shift:
 

• 17:00 - 01:00 

Please note: These is the shift we’re actively hiring for, and it is non-flexible at the moment. We kindly ask candidates to consider the late hours carefully before applying — shift changes are not planned in the near future.
 
🎁 What We Offer:
 

• Competitive salary for junior-level specialists + bonuses for excellent performance
• A chance to grow with a product that’s loved in the US and globally
• Full onboarding, mentorship, and ongoing training
• Clear path for career growth and specialization (support, QA, onboarding, etc.)
• Remote work with optional co-working coverage
• A friendly team with zero micromanagement and strong support
• 15 paid vacation days, 🇺🇦 national holidays & ~10 days of Christmas vacation
• Sick leaves without limitations
• Access to internal training, literature, and knowledge sessions.

If you're curious, quick-thinking, and care about people — we’d love to meet you.
 
Apply now and help us build unforgettable support experiences at Reply.

Koscom Cable is looking for a proactive and highly organized Business Assistant to support our management team in daily operations, communication, and project coordination.

This role is perfect for someone who enjoys structure, works well in a fast-paced environment, and can manage multiple priorities independently.

Key Responsibilities:

• Managing schedules, meetings, and daily planning
• Handling emails, follow-ups, and internal communication
• Preparing documents, presentations, reports, and summaries
• Supporting ongoing projects and tracking deadlines
• Coordinating with internal teams and external partners
• Conducting in-depth research and gathering information proactively
• Making calls to vendors, partners, and stakeholders to obtain necessary information
• Taking detailed, structured notes from meetings and calls
• Creating and maintaining spreadsheets for data tracking and analysis
• Working with design tools (Photoshop) and AI platforms for content creation and process optimization
• Solving operational problems independently and proposing solutions

Requirements:

• Experience as a Business / Administrative / Operations Assistant or similar role
• Strong written and spoken English
• Excellent organizational skills and attention to detail
• Strong problem-solving skills and analytical thinking
• Research skills – ability to find information quickly and accurately
• Confident communication skills – comfortable making calls and gathering information from external sources
• High attention to structure – ability to take accurate notes and organize information systematically
• Advanced spreadsheet skills (Google Sheets / Excel) – creating, managing, and analyzing data
• Experience with Photoshop and AI tools (ChatGPT, Midjourney, or similar platforms)
• Ability to multitask and meet deadlines
• Proactive, independent, and reliable
• Confident with Google Workspace, task trackers (ClickUp / Asana / Trello), Slack & Zoom
• Stable internet connection and reliable workstation

We Offer:

• Competitive compensation
• Full-time remote work
• Supportive international team
• Opportunities for professional growth