Jobs Customer/Technical Support

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Support Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.

• Run onboarding sessions, demos, and customer meetings.

• Review screen and call recordings to understand customer needs.

• Help customers adopt the product and get real value from it.

• Share customer feedback with Product and Sales teams.
 

Requirements:

• 2+ year of experience in Customer Support, Customer Success, or a similar role.

• Confident customer communication (chat & calls).

• Excellent spoken and written English.

• Comfortable working in a customer-facing role.

• Availability to work until 12:00 AM Kyiv time.

Nice to have:

• Experience with US-based customers.

• SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.

• Additionally motivating customers to make deposits and increasing brand retention.

   

  Our Ideal Candidate Has:

• 1+ year of experience as a VIP Customer Support Representative.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!

We are looking for a Payment / KYC Manager who will be responsible for daily payment operations, client verification, and ensuring compliance with internal policies and regulatory requirements. The role involves processing payouts, verifying KYC documentation, performing basic account checks, and monitoring transactions to reduce fraud and operational risks. This position requires a detail-oriented specialist who is comfortable working with internal systems, handling high transaction volumes, and working in day and night shifts.

HOW YOU WILL MAKE AN IMPACT:

• Oversee daily payment and payout operations in accordance with internal procedures and SLAs
• Request, review, and verify customer KYC documents (identity, proof of address, etc.)
• Ensure all customer documentation complies with internal policies and regulatory standards
• Perform basic account checks and validations
• Process client transactions accurately and on time
• Investigate and resolve payment- and KYC-related issues
• Escalate complex or suspicious cases to compliance or risk teams when required
• Monitor transactions for signs of fraud or unusual activity
• Ensure customer records are complete, accurate, and securely stored
• Work with internal systems and tools for payments and verification
• Support internal teams with payment- and KYC-related inquiries

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of relevant experience in payment operations, KYC, risk, AML, or related back-office roles
• Understanding of payment processes, transaction flows, and basic risk checks
• Familiarity with KYC procedures and document verification
• Strong attention to detail and accuracy
• Ability to work under pressure and handle routine operational tasks
• Willingness and ability to work 12-hour day and night shifts on a 2/2 rotation schedule
• Good organizational and time-management skills
• Team player with a responsible and proactive attitude
• English level B1 or higher

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

CLUST is a venture builder where successful businesses grow.
Young entrepreneurs launch and scale projects within our ecosystem, and specialized professionals realize their professional potential. We aim to work with talented entrepreneurs to learn and turn great ideas into profitable businesses.

Now we’re helping an AI-driven startup that scaled to more than $2M ARR on Tier-1 markets. The company is now focused on turning customer retention into its strongest growth engine.

We seek for a strategic Head of Customer Operations to transform retention into predictable revenue growth. You’ll own this journey end-to-end — from onboarding to activation, adoption, expansion, and retention systems.

What you will do:
 

• Build a scalable onboarding & activation engine that compresses time-to-value.
• Ensure every customer reaches their first key milestones (e.g. first 2 booked meetings within the first month).
• Design and run retention frameworks: customer health scoring, alerts, and daily save pipelines.
• Partner with Product to close the churn gap and accelerate customer adoption.
• Drive expansion revenue with playbooks based on usage, signals, and champion moves.
• Work cross-functionally with Sales to qualify customers with the highest chance of success.
• Lead and grow the CS team (5+ people) across onboarding, support, and success — with a data-driven culture of playbooks, metrics, and coaching.

What we’re looking for:

• 5+ years leading Customer Success, Retention, or Support in SaaS / tech scaleups.
• A track record of lowering churn and driving revenue growth from existing accounts.
• Strong with numbers and patterns: you’re comfortable digging into cohorts, retention dashboards, and tools like Amplitude, PostHog, or Tableau.
• Hands-on operator — you can spend time with clients directly while designing systems that scale.
• Skilled at building activation paths, health indicators, and expansion playbooks that actually work.
• English B2 — you’ll work daily with global Tier-1 clients and founders.
• Familiar with AI-driven or data-heavy products and sales tech stacks like HubSpot, Salesforce, or Outreach.
• Startup DNA: extreme ownership, high energy, curiosity, speed, and self-organization — you thrive when creating processes from zero in a fast-moving environment.

Work setup & schedule

This is a startup environment — fast, flexible, and demanding. The role is office-based, with a strong leadership team and plenty of hands-on work under close supervision.

• No shift work — but you’ll align with global clients across multiple time zones (US Pacific, Central, Australia).
• Daily stand-ups to start the day, and an evening check-in call for alignment.
• No night shifts, but sometimes you’ll need to stay connected later (on-call or urgent maintenance). Everything simple is covered by AI.

What we offer:

• While we keep flexibility, this role is primarily office-based — it helps us share knowledge, react quickly, and grow faster as a team. Hybrid remote setup is possible after a short probation period.
• Flexible working hours that align with your most productive rhythm.
• Direct work with founders who’ve built and exited startups before.
• Equity package + competitive compensation.
• Vacation days, sick leaves and holidays package.
• Flexibility, ownership, and freedom to shape the Customer Success direction.

Recruitment process
We keep it simple: HR interview → Interview with CEO → Case discussion.

There are no random people on our team. We are all united by the desire to turn great ideas into successful businesses and drive the market. We are proactive, caring, and result-oriented. If you share our values and have relevant experience, please send us your CV. We will be happy to discuss the details of future cooperation!

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.

• Previous experience as a Support Engineer (Tier 1– security companies) - Advantage.

   

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• 4 working shifts per week, including 1 mandatory night shift;
• morning shift: 7:00-16:00; day shift: 15:00-00:00; night shift: 23:00-8:00. Kyiv time.

You will:

• Communicate with users, work with feedback and complaints via calls, tickets and email;
• Advise customers on the company’s products, their functionality, and usage;
• Handle card declines, payment issues, urgent card support for traveling HNWI;
• Provide empathetic and attentive service to meet the needs of our users.

About you:

• You speak English at an B2-С1 level with strong written and verbal communication skills;
• You have experience with CRM systems;
• You have 1+ year of experience in Customer Support.
• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You are flexible with your schedule (night shifts and weekend work may be required);
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and unlimited sick leave;
• Medical insurance and +10 additional Healthcare days to restore your well-being and energy;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents;
• Corporate discounts on gym memberships and a wide range of non-sports services.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• 5 working days per week;
• all night shifts: 23:00-8:00. Kyiv time.

You will:

• Communicate with users, work with feedback and complaints via calls, tickets and email;
• Advise customers on the company’s products, their functionality, and usage;
• Handle card declines, payment issues, urgent card support for traveling HNWI;
• Provide empathetic and attentive service to meet the needs of our users.

About you:

• You speak English at an B2-С1 level with strong written and verbal communication skills;
• You have experience with CRM systems;
• You have 1+ year of experience in Customer Support.
• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You are flexible with your schedule (night shifts and weekend work may be required);
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and unlimited sick leave;
• Medical insurance and +10 additional Healthcare days to restore your well-being and energy;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents;
• Corporate discounts on gym memberships and a wide range of non-sports services.

🚀 We’re hiring: Customer Support L2 Specialist (Remote)

We’re looking for a Customer Support L2 Specialist to join a fast-growing fintech / EMI company operating globally across 140+ countries and 25+ industries 🌍

If you enjoy solving complex technical issues, working with APIs, and making a real impact on customer experience — this role is for you.

The company is a leading Electronic Money Institution (EMI), authorised by several regulators, including the FCA in the United Kingdom, FINTRAC in Canada, and the MFSA in Malta. Its operational footprint spans over 140 countries and more than 25 industries.

The organization provides modern financial solutions such as multicurrency IBANs, merchant acquiring services, and mass payout capabilities. All features are accessible through a single platform and a single contract, making the company a convenient and efficient partner for both local and international payments.

The Customer Support L2 Specialist serves as the main point of contact for customers, providing technical assistance and ensuring timely resolution of issues across multiple channels. This role focuses on enhancing customer satisfaction through effective troubleshooting, coordination with internal teams, and proactive support. With a strong blend of communication, technical, and analytical skills, the Support Specialist also contributes to internal process improvements, documentation, and long-term customer success.

As a Customer Support L2 Specialist, you will:

• Be the main escalation point for customer technical issues
• Provide L2 support via Zendesk (email/chat, occasional calls)
• Work closely with Technical, Product & Compliance teams
• Assist customers with API integrations and documentation updates
• Escalate issues via Jira and track them until resolution
• Perform SQL (PostgreSQL) queries when needed
• Create internal documentation, user stories, and support materials
• Help prevent recurring issues by improving processes and knowledge bases

🕘 Schedule: Monday–Friday (occasional weekend support)

✅ What we’re looking for

• 1+ year of experience in L2 Customer Support, ideally in FinTech / EMI / Payments
• Strong experience handling tickets, escalations & SLAs
• Knowledge of:
• Payment lifecycle, 3DS, fraud & risk indicators, PCI DSS basics
• REST APIs, JSON, headers, webhooks/IPN
• Integration methods: Hosted Page & Server-to-Server
• Tools like Postman / curl
• SQL (PostgreSQL) basics
• Experience with ticketing systems / CRMs (Zendesk is a plus)
• Fluent English + Ukrainian (or Russian)
• Customer-first mindset with a proactive, solution-oriented approach

🌱 What we offer

✨ Annual Learning & Development budget

📈 Regular performance reviews with clear KPIs

🚀 Transparent career growth:

• Lead role — within 1 year
• Head role — within 2 years
• C-level — within 4 years (for top performers)
• 💡 Innovation bonuses via our Ideas Hub
• 🏖 Paid vacation (with rollover or compensation)
• 🤒 Paid sick leave
• 🎉 Local public holidays
• 💸 Flexible payout options (PE accounts or popular e-wallets)

🔥 You’ll thrive here if you

• Take ownership and responsibility
• Act proactively, not reactively
• Deliver measurable results
• Love solving real problems in a fast-paced fintech environment

📩 Interested?

Send your CV or reach out directly — let’s talk!

We are looking for a Customer Support Specialist to provide excellent service across our tech team.
 

Project 1 You will be working with a SAAS project troubleshooting software issues. Your job will be to take emails, calls and possibly chats regarding the issues/questions the customers might have. You will then follow the workflow of troubleshooting and possibly fixing the issues if they are within our scope.
 

Project 2 You will be working as a Customer Support Representative that supports a foot scanner designed to fit shoes for the customers. You will be contacted by the staff of shoe stores in case the scanner needs to be fixed, or some parts are needed to be sent out. You will be handling calls, emails, and chats providing help with the scanner.
 

Project 3 Your job will be to support a CRM platform that is used by various companies. You’ll be the first line support providing basic troubleshooting steps, collecting information, and reporting urgent issues to the second line. This projects has chats and emails only.
 

Project 4 The project has to do with a publishing software company that aims at gathering various newspapers in one place, specifically a phone app. You will be monitoring publications and notifying an internal team about any delays. You’ll also be the first line of support in case the customers reach out with an issue or a request. This project includes emails and monitoring alerts.
 

Project 5 You will be working with a security software company handling various requests with step by step instructions. You’ll be the first line support receiving tickets from the customers and routing them to the relevant team. The project has emails and calls.
 

Project 6 The project is related to the EV charging company. You’ll be handling tickets as the first line support and performing various tasks using instructions and guides.
 

Requirements:

• Experience with deep software/hardware troubleshooting;
• Experience with multiple CRM systems;
• Jira/Confluence experience;
• An ability to identify issue priorities and react accordingly;
• Dealing with complex systems: building and troubleshooting;
• Excellent time management;
• English knowledge (B2+)
   

Responsibilities:

• Provide exceptional customer service through various channels (phone, email, chat);
• Troubleshoot and resolve tech issues;
• Іdentify and escalate priority issues to the appropriate team members or departments;
• Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• Flexible days off (2 per week);
• 2 types of shifts: day 16:00—00:00, morning 08:00—16:00 (Kyiv time)

Join a fast-growing international iGaming & Entertainment project and lead the LATAM support team!

We are an international online entertainment platform operating in the iGaming industry, actively expanding in Latin America, with a primary focus on Chile and Argentina.

Due to growth in the number of chats and new market launches, we are looking for a Customer Support Team Lead (Spanish LATAM) to manage, develop, and scale a team of chat support operators.

What You Will Do

• Lead and manage a team of Customer Support Operators (chat support).
• Organize daily operations: schedules, workload distribution, attendance control.
• Monitor, analyze, and improve KPIs (CSAT, response time, resolution rate, quality).
• Conduct onboarding, training, and continuous coaching of operators.
• Review chats and provide structured feedback and quality control.
• Act as the main escalation point for complex cases (payments, verification, bonuses, technical issues).
• Participate in hiring operators for the LATAM market.
• Collaborate with QA, Payments, Product, and other internal teams.
• Optimize scripts, workflows, and internal support processes.
• Maintain team motivation and a high standard of service quality.

What We Expect

• Spanish (LATAM) — fluent written and spoken (mandatory, checked live).
• English or Russian — good written and spoken level (for internal communication).
• 2+ year of experience as a Team Lead / Supervisor in customer support, chat support, or call center.
• Strong understanding of support KPIs and quality metrics.
• Experience in iGaming / betting / online entertainment is a strong advantage.
• Confident people-management skills: coaching, feedback, conflict resolution.
• Ability to work evening and night shifts aligned with LATAM time zones.
• High level of responsibility, stress resistance, and autonomy.
• Experience managing remote teams is a plus.

What We Offer

• Fully remote position — work from anywhere.
• 5/2 working schedule.
• Evening and night shifts aligned with LATAM time zones.
• Paid onboarding and full support during adaptation.
• Opportunity to build and grow a team in a rapidly expanding LATAM market.
• Professional growth within an international iGaming project.
• Transparent communication and fast decision-making.
• Stable long-term cooperation.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our office. Time-to-time this position may require overtime work. 

Responsibilities

• Lead and manage the support organization, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Experience working cross-functionally with engineering, product, and commercial teams
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organized with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience in live streaming, video delivery, sports broadcasting, or betting platforms
• Familiarity with support tooling, ticketing systems, and incident management platforms
• Background in platform-as-a-service or B2B2C business models

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

At BeHard, we believe extraordinary results require extraordinary commitment. Our mission is to build world-class products that transform lives - through discipline, challenge, and action. BeHard has previously ranked Top 2 in Canada in Health & Fitness and Top 20 globally.

We’re looking for a proactive, ambitious Customer Support Specialist who will deliver excellent support to BeHard users and play a key role in scaling this function.

What You’ll Do

• Communicate with users through written channels only (email, chat, social media), advising them on BeHard products and features, and handling feedback and complaints.
• Identify user issues, investigate root causes, gather relevant details, and work closely with QA and engineering teams to drive resolution.
• Collect, analyze, and pass user feedback to the product team to help improve the product.

About You

• 6+ months of commercial experience as a Customer Support Agent or Manager.
• Hands-on experience with Intercom or another customer support platform.
• Strong written communication skills, a customer-first mindset, and the ability to stay calm under pressure. Ability to find a personalized approach for each user.
• Experience using AI-powered support tools (e.g., Intercom Fin) to improve response quality and self-service.
• Well-developed critical and analytical thinking skills with a strong solution-oriented mindset.
• Experience working in a B2C environment. 
• Strong sense of ownership, responsibility for results, and the ability to work independently.
• Fluency in English, with confidence in written communication.

Why Join Us

• Work at a fast-growing US-based startup - make a real impact from day one
• Creative freedom - test ideas, shape the visual style, and propose any concepts
• Learn and grow fast - access high-growth projects, clear briefs, and strong references
• Flexible & remote - work when and where you’re most productive
• Direct influence - collaborate with founders and help shape the future of the product 

Benefits

• Fully remote from any safe location worldwide
• 20 paid vacation days per year
• Unlimited sick days
• Career growth & development opportunities

Hiring Process

• Pre-screen
• Technical interview
• Offer

Ready to build something extraordinary? Let’s do it together.

Location: Kyiv, Ukraine
Work format: Hybrid (4 days in the office, 1 day remote)
Company: WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities

• Provide technical support for the WorkTime platform (email, chat)
• Investigate and resolve technical issues related to:
  • Web application behavior
  • System configurations
  • Integrations and APIs
• Analyze logs, error messages, and system data to identify root causes
• Reproduce bugs and prepare clear, structured technical reports for the development team
• Work closely with Engineering, QA, and Product teams during incident resolution
• Assist with technical onboarding and advanced configuration questions
• Maintain and improve technical documentation and knowledge base articles
• Participate in improving support workflows and incident response processes

Requirements

• 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
• Strong understanding of how web-based systems work
• Hands-on experience with:
  • REST APIs (requests, responses, authentication)
  • HTML/CSS (basic level for troubleshooting)
  • Logs and error analysis
• Basic understanding of databases (queries, relations, data structure concepts)
• Ability to clearly explain technical issues to both technical and non-technical stakeholders
• English level B1 or higher (written)
• Strong analytical thinking and attention to detail
• Ability to work independently and manage multiple technical issues simultaneously

Nice to Have

• Experience with B2B SaaS products
• Familiarity with monitoring/analytics or employee productivity tools
• Understanding of GDPR, data privacy, or security best practices
• Experience collaborating directly with engineering teams

What We Offer

• Competitive salary in USD based on experience
• Hybrid work model: 4 days in the Kyiv office, 1 day remote
• Highly professional result-oriented environment
• Stable growing company, 20+ years on the market

1st Line Support Engineer (Telecom) — Remote / Office

VX Telecom is looking for a Junior / 1st Line Support Engineer.
We are open to candidates without prior telecom experience — training is provided.

Responsibilities:
• Work with trouble tickets and live chat with partners
• Monitor company systems and network performance
• Escalate incidents to senior engineers when needed

We offer:
• Remote work with the option to work from the office
• Shift schedule: 2/2 (including night shifts)
• Medical insurance after probation period
• Onboarding, mentoring, and training
• Career growth opportunities in telecom and IT

We are looking for:
• Motivation to learn and grow in telecom / tech
• Responsibility and attention to detail
• Basic technical understanding is a plus, but not required