Jobs Customer/Technical Support

Role Overview

We are looking for a proactive and detail-oriented Affiliate Support Manager to support our affiliate and account management team. This is a non-managerial role focused on execution, operations, and partner support.

The ideal candidate has experience in support/customer success/operations, understands the OnlyFans niche, and is eager to grow into an Account Manager role over time.

Key Responsibilities

• Support Account Managers in daily operations and partner communication
• Handle routine and urgent requests from affiliate/marketing partners
• Assist in onboarding new partners:
  • Guide them through the platform
  • Explain workflows and processes
  • Ensure smooth integration and activation
• Help improve partner experience and increase long-term retention
• Monitor incoming requests and ensure timely resolution
• Collaborate with internal teams to resolve partner issues
• Maintain clear and structured communication with partners
  
  Requirements
• Experience in support / customer success / operations roles
• Understanding of the OnlyFans niche (mandatory)
• Previous Team Lead experience (preferred)
• Strong communication and problem-solving skills
• High level of responsibility and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Proactive mindset and willingness to learn and grow
• Experience working with US-based companies or clients is a strong plus
• Upper-Intermediate English (B2+) and Russian
  
  Nice to Have
• Experience in affiliate marketing or partner management
• Familiarity with CRM tools and support systems
• Interest in growing into an Account Manager role

We’re rapidly growing and inviting a Payments Tech Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.
You’ll be the bridge between merchants, the operations team, and the technical team, solving problems so that payments stay on track.

Requirements
 

• 2+ years of background as a technical support manager in PSP/Billing Support Team;
• Understanding of API documentation;
• Ability to communicate with merchants and payment providers;
• Experience in interactions with development and QA teams;
• English level – Upper-Intermediate;
• Sharp attention to detail, and a proactive approach to problem-solving;
• Stress resistance and the ability to work in a dynamic environment.

Responsibilities
 

• Communication with merchants and payment providers about technical aspects;
• Provide technical support to internal teams and merchants, and troubleshoot complex technical issues;
• Address issues and suggest potential solutions;
• Logs analysis, integration code review;
• Collaborate closely with Integration managers, QA, and Development teams.

Nice to have
 

• Experience with Postman (for API testing), Kibana (for log monitoring);
• Familiarity with Jira and Confluence for creating and tracking technical tasks;
• Understanding of SDLC and agile development processes.

Working conditions
 

• Fast-paced and dynamic environment. The fintech sector evolves weekly, so adaptability is key;
• You’ll have a direct line to developers and QA to get answers quickly;
• Expect a high-volume environment where prioritizing is key;
• You’ll see your fixes keep everything running well and help things move to the next stage;
• Every integration is a little different, so you’re always learning something new.
  
  
  Candidate journey:
  HR Interview -> Tech Interview -> Final Interview -> Reference check - > Job Offer

We are looking for an experienced Head of Customer Support to lead and scale our support team within the iGaming industry. You will be responsible for managing daily operations, improving service quality, and ensuring efficient customer support processes.

Responsibilities:

• Manage and organize the customer support team
• Optimize workflows, ticket distribution, and knowledge base management
• Analyze customer inquiries and identify key improvement areas
• Define, track, and analyze KPIs; implement strategies to improve service quality
• Monitor team performance and ensure SLA compliance
• Oversee adherence to KYC and AML procedures
• Communicate with VIP clients when necessary
• Collaborate with Payments, Fraud, VIP, CRM, and Product teams

Requirements:

• 3–5 years of experience in customer support within iGaming
• 1–3 years of experience in a Lead/Head/Manager role
• English level: B2 or higher (written and spoken)
• Strong knowledge of helpdesk platforms and live chat tools
• Ability to build and analyze operational reports (KPI: FCR, AHT, CSAT, NPS)
• Deep understanding of the iGaming ecosystem and specifics
• Basic understanding of anti-fraud processes
• Experience in creating SOPs, scripts, internal guidelines, and knowledge bases

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.

As we continue to expand, we are seeking a proficient English-speaking Call Center representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails
• Address inquiries related to product usage, primarily within the jewelry sector
• Provide technical and financial assistance regarding our products
• Solve customer issues and escalate them to relevant departments when necessary
• Act as a liaison between customers and internal departments
• Identify and report any detected issues or errors on supported websites

Requirements:

• Proficiency in English (C1 level) – both verbal and written communication
• 1 year of experience in a similar position
• Positive, empathetic, and professional attitude toward customers
• Strong analytical and problem-solving skills

Soft & Hard Skills:

• Attention to detail and thoroughness.
• Excellent communication skills
• High level of self-organization
• Confidence, enthusiasm, and the ability to manage workload effectively
• Strong work ethic
• Quick adaptation to changes in a dynamic business environment
• Capability to work independently and as part of a team
• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk, and Magento
• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work
• No night shifts
• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
• 8-hour workday + 1 hour for lunch/break
• Shift schedule: 4 working days per week (approximately 16-19 schedules per month)

We offer:

• Competitive salary
• Health insurance after 6 months in the company (if you are in Ukraine)
• English Speaking club
• Quality training, onboarding into the team, and curator support
• External seminars and training for professional development
• Team-building events in Ukraine
• Cozy office in Kyiv, which you can visit in case of power outages
• Paid vacations (including sick leave)
• Corporate psychological program 

If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.

Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.

We look forward to meeting you!

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.
Our team is united by the desire to move forward, achieve results, and open up new opportunities together.
We are looking for people who want to create more, a large-scale European project born in Ukraine.

About the role

We are looking for a Workforce Manager responsible for forecasting workload, scheduling, and capacity planning across operations.
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable operations and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (100+ agents)
• Strong knowledge of Erlang C and workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.
   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

BigD is seeking a talented QC Manager (Quality Control Manager) to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.
 

Responsibilities:

• Onboarding and training of new Client Service team members
• Development of training programs for the Client Service department
• Participation in the development of metrics, KPI systems, and evaluation matrices tailored to communication channels/types (phone, chat, email, feedback forms)
• Evaluation and monthly monitoring of consultation quality and overall performance across all communication channels for all team members (in collaboration with Supervisors)
• Writing and implementing scripts for communication processes
• Collaboration with Client Service management (Supervisors, Head of Department)
  Preparation of reports, analytics, and performance indicators for the Client Service department
• Other tasks as needed
   

Candidate Profile:
Minimum 2 years of experience as a QC Manager or Supervisor in Support teams
Strong aptitude for training and mentoring newcomers
Open and empathetic personality, but with a strong internal core (able to resist manipulation or pressure from agents during evaluation processes)
Punctual, responsible, and detail-oriented, with the ability to work autonomously when given clear objectives
Strong analytical thinking
Ability to work with large volumes of information
Spanish language: Fluent/Native speaker preferred
English language: Upper-Intermediate to Advanced level (B2–C1) preferred
Preferred location: Chile or countries with similar time zones (e.g., Peru, Ecuador, Argentina) — the candidate must be available to conduct regular feedback sessions during those time zones
Willingness to occasionally provide feedback outside their own working hours (e.g., before 08:00 or after 18:00), due to night and late shifts
Experience in the iGaming industry is highly desirable and will be considered a strong advantage

Conditions:
 

Work schedule: preferably 4/2 rotational shifts (aligned with Support team schedule); however, a standard 5/2 schedule (Mon–Fri) is also possible — 8-hour workdays (e.g., 08:00–16:00, 09:00–17:00, or 10:00–18:00)
KPI bonuses
 

Working conditions:
• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

Responsibilities: 

You are responsible for providing operational and administrative support to our OEM partners with regard to the processing of clinical cases. You handle the flow of incoming cases, and follow-up on the timing and on-time delivery of cases. 

• You independently manage daily external and internal requests, covering both technical and administrative aspects of clinical cases for a diverse portfolio of products and partners. 
• You handle the flow of incoming medical cases and start the operational processing of these. 
• You receive the incoming medical images for new cases, and get them ready for processing. You follow-up with the partners on rejected images. 
• You follow-up on the processing of cases assuring all cases are processed, produced and shipped to the customer within the agreed timelines. You reach out to the different stakeholders in case of delays or issues with the flow and intervene when timings are/need to be changed. 
• You provide information within an acceptable time frame for the business relations, to partners and customers with regard to the case management flow and process. 
• Detect and escalate recurring problems on the operational side 
• Participate in the integration of CuSe operations of new partners and/or products  

Requirements: 

• You have an experience working with external customers 
• You have a bachelor degree (Bio-science or Medical related education) 
• You have excellent communication and problem solving skills; 
• You have perfect communication skills (writing and speaking) in English; 
• You are willing to learn about software and technical terms 
• You are well organized, team oriented and stress resistant.  

The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.

Requirements:

● Upper-Intermediate/Advanced level of English

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

As a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture

We offer:

● Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);

● Compensation package (20 paid vacation days, paid sick leaves);

● Work with cutting edge technologies;

● Medical Insurance;

● English courses with a native speaker, paid tech training and other activities for professional growth;

● Hybrid work mode (∼3 days in the office);

● International business trips;

● Comfortable office (Warsaw)

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community

● Identifying important and critical issues to track and report about to internal teams

Let me know please if the position is suitable and interesting for you.

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and digital solutions, is looking for an Operations Support Specialist to join its team.

Project duration: 4–5 months
Workload: Full-time with extended hours
 

Responsibilities:
• Provide drivers with real-time route information via voice chat
• Adjust routes in navigation software when changes occur
• Maintain and report survey statistics
• Process collected data according to instructions
• Troubleshoot operational issues as they arise
• Book hotels following provided guidelines
• Participate in a one-week training session prior to project start
 

Requirements:
• Confident computer user
• Driving experience or strong understanding of traffic rules
• Good communication skills
• Experience with QGIS or other GIS/routing tools is an advantage
• Personal computer with fast and stable internet connection
 

Specific conditions:
• Extended working hours: up to 9 hours per day with flexible breaks
• Occasional weekend shifts on a rotational basis

What we offer:

• Competitive compensation above market average
• Opportunity for seasonal / short‑term employment (perfect for summer)
• No prior experience required — full onboarding and support provided
• Friendly, supportive team and clear expectations

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

Join a fast-growing Israeli fintech & crypto company that is reshaping how traders access capital.

We provide traders with instant access to large trading funds through a cutting-edge platform powered by AI tools and Web3 integrations — enabling users to trade and scale without risking their own money.

If you’re looking to break into or grow within fintech & crypto, this is a strong entry point with real career upside.


What You’ll Do

• Support customers via live chat and calls
• Guide users through the platform and resolve their issues
• Deliver a high-quality customer experience in a fast-paced environment
• Collaborate with internal teams to solve complex cases

What We’re Looking For

• Experience in Customer Support or Sales Support
• English level B2+ (spoken & written)
• Interest in crypto / trading / fintech (experience is a plus)
• Strong communication skills and ability to handle challenging situations
• Customer-first mindset

 What You Get

• 800 USDT — probation period (1 month)
• 1000 USDT — after probation
• 12 paid vacation days + 14 public holidays
• Flexible shifts:
  • 09:00–18:00
  • 16:00–00:00
• 🎁 Birthday gifts
• 📈 Real opportunities to grow into Senior Support / Operations / Account roles
• 🌍 Work with an international team in a fast-moving crypto environment

Why This Role

• Enter the high-growth crypto industry
• Work with a modern AI-powered product
• Gain experience with real users, real money, real markets
• Clear path for career progression, not just support