Jobs Customer/Technical Support

Customer – US-based leader in automated car wash systems. Project is aimed towards the development of a brand new hybrid platform that is aimed to replace current legacy solutions and open the new business potential for the client. We are looking for people willing to work in a fast-paced, solutions-oriented and creative environment.

Requirements:

* 1+ years of experience as Customer Support Engineer(L1, L2, or L3)

* 1+ years of experience with technical support / QA / data analysis/ development/ technical account management

* Intermediate in English is a must

* Strong HW/SW problem-solving and troubleshooting skills;

* Experience in SQL querying and managing data

* Ability to perform log level analysis

* Good reporting and prioritization skills;

* Structured and process-oriented 

* Exceptional troubleshooting, problem-solving, customer service, and analytical skills

* Self-learning ability, self-motivated and team player

* Computer Science fundamentals knowledge 

* Good experience in manual testing

* Ambition to learn new systems, procedures, techniques in a short period of time

Job responsibilities:

* Work from the office laboratory (once or twice a week)

* Act as L2-L3 Support Engineer, which means assessing issues and providing solutions for problems that cannot be handled by tier 1

* Managing incidents’ life cycle until they are fully resolved or providing a workaround solution.

* Support in incident management after deployment 

* Perform log-level analysis

* Work closely with RnD and QA for escalated issues

* Constant monitoring of the case status

* Communicating directly via chat, meeting, and e-mail in a professional manner and sending regular updates until the case/defect gets resolved

* Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication

* Work in our laboratory for effective incident resolution and service assessment from the end customer’s point of view

* Work with R&D and product teams on escalations and product enhancement requests

* Enrich our client knowledge base with relevant technical information

* Provide product feedback and insights to the business and R&D teams

Job description

Our customer is one of the largest and most respected Scandinavian Dynamics partners that we have worked with on a variety of projects for the past 4 years.

Recently our work-load has increased, and we are in the process of implementing new working procedures focused on performing more AL development in VS Code with local development environment based on Docker. Moving forward they will use Jira for task management, BitBucket for source control and Azure pipelines for automated test and release management.

This is a long-term assignment using the latest best practices related to Business Central in the largest NAV/BC developer organization in Ukraine.

Areas of Responsibility

• Collaborate with end-users to resolve their issues
• Microsoft Dynamics BC as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
• Collaborate with the Developers team and ERP customer team
• Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
• Perform all daily tasks according to set procedures, rules and guidelines and priorities
• Monitoring and working with alerts in Jira systems

Personality & Experience

• 1+ years experience with MS Dynamics 365 BC (ERP)
• Hands-on knowledge of core Microsoft Dynamics BC modules
• Proven experience of working with Microsoft SQL Server
• Financial and/or accounting background will be a big advantage
• Ability to create high-quality functional documentation and strong requirements gathering skills
• Outstanding customer service skills
• Excellent communication and problem-solving skills
• Intermediate level of English

Technology

• Microsoft Dynamics NAV/365 BC, having the appropriate certificate would be a plus

We offer

• Learning and development opportunities: internal and external trainings, conferences, MS certifications, business trips to customer
• Work-time: flexible hours, work wherever you want, 20 days vacation
• Health care: Medical insurance, Corporate psychologist, paid sick leaves
• Competitive salary in EUR and annual review
• Scandinavian approach: no bureaucracy, direct communication with customers, work-life balance, short Friday
• Culture: Events, office parties, families picnics

About us

◾Learn more about our career opportunities
https://www.global-mediator.com/career/open-positions

◾Meet our in-house apps
www.global-mediator.com/products-general

◾Meet our cloud services
www.global-mediator.com/...​ervices/stairway-to-cloud

About LuckyStart.com

LuckyStart.com is a leading online casino operating on the SoftSwiss platform, catering to global audiences with a strong focus on Tier 1 regions. We are committed to delivering an exceptional player experience built on speed, quality, reliability, and personalized service. As we continue to grow, we are looking for a results-driven leader to elevate our Support and VIP operations.

Job Overview

We are seeking an experienced and highly motivated Head of Customer Support & VIP to lead our Support and VIP divisions. The ideal candidate is a strategic thinker with strong operational capabilities, capable of building optimized procedures, driving KPI-focused performance, and cultivating a positive, high-achieving team culture.

This role requires deep experience in iGaming operations, exceptional leadership skills, and strong familiarity with the SoftSwiss platform.

This is a fully remote position.

Key Responsibilities

Team Leadership:
Build, lead, and mentor Customer Support and VIP teams, ensuring high motivation, strong communication, and consistent performance.

Operational Excellence:
Develop and optimize internal procedures, workflows, and guidelines to ensure efficiency, accuracy, and top-tier customer experience.

Performance Management:
Define KPIs, monitor team performance, and implement improvement plans to ensure targets and SLAs are consistently met.

VIP Oversight:
Supervise VIP strategy, segmentation, retention efforts, and direct communication for high-value players when needed.

Quality Assurance:
Implement QA standards, review interactions, and ensure consistent adherence to brand tone, compliance, and service expectations.

Cross-Department Collaboration:
Work closely with Payments, Risk, Fraud, CRM, and Product teams to handle escalations, streamline processes, and resolve complex issues.

Hiring & Training:
Recruit, onboard, and upskill team members, ensuring high capability and continuous growth.

Reporting:
Provide detailed reports on support and VIP performance, team productivity, operational challenges, and player insights.

Qualifications

Experience:
Minimum of 3 years in a leadership role in iGaming Customer Support, VIP, or Operations.

Platform Knowledge:
Strong hands-on experience with the SoftSwiss (SOFTSWISS) platform including back-office workflows, reporting, and player management.

Leadership Skills:
Proven ability to lead distributed teams, set goals, and drive performance.

Analytical Skills:
Ability to interpret data, identify trends, and act on insights to improve team results.

Customer-Centric Mindset:

Deep understanding of player behavior, service excellence, and VIP expectations.

Flexibility:

Comfortable working across time zones and handling urgent issues when needed.

Problem-Solving:

Strong decision-making skills with the ability to manage escalations and high-pressure situations.

Benefits

• Competitive salary and performance-based bonuses
• Fully remote role with flexible working hours
• Opportunity to build and shape the Support & VIP departments

• Work with an international, dynamic, and growing iGaming team

   

Required skills experience

Customer Support Management
VIP Management
Team Leadership
Operational Optimization
SoftSwiss Platform
Analytics & Reporting

We are expanding our Internal IT team and looking for a hands-on, highly motivated and detail-oriented IT Support Specialist (L1/L2) who will ensure smooth operations of internal IT services, tools, and infrastructure across our global organization.
This role combines the responsibilities of ITSM, elements of ITAM, and Office and Cloud Infrastructure support.

You will work closely with business stakeholders, engineering teams, and system owners to guarantee reliability, fast response, and stakeholder satisfaction. Reports to: Director of Operations

Location: Hybrid (Wroclaw only)
 

Key Responsibilities:

ITSM (Service Desk and Support, L1/L2)

• Act as a primary point of contact for end-users, ensuring timely and effective resolution of technical requests and issues
• Handle first-line requests (password resets, VPN issues, device troubleshooting, subscriptions/SaaS access).
• Diagnose, categorize, and route incidents, service requests, and problems 
• Resolve hardware/software issues (Windows, macOS, VPN, subscriptions).
• Support SaaS systems access and user onboarding/offboarding.
• Maintain clear communication during outages, incidents, and planned maintenance.
• Execute standard Change Management tasks (L1/L2).
• Standardize ITSM process improvement, automation, documentation, and knowledge base articles

ITAM (IT Asset Management)

• Own and manager the full lifecycle of IT assets within the organization.
• Manage and maintain accurate records for all IT assets, including software, hardware, licenses, subscriptions, and SaaS systems.
• Manage the procurement of new IT assets and register them accurately in the asset inventory system.
• Configure and deploy new hardware and software for Proxetters (OS setup, device enrollment, security policies configurations)
• Monitor and analyze asset usage and lifecycle status (asset health, warranty, capacity, etc) to optimize inventory and licensing
• Manage the safe and secure decommission and disposal of end-of-life IT assets
• Collaborate with office managers and external vendors to ensure timely procurement and distribution of assets.

Office and Infrastructure Support

• Support and monitor office network and connectivity (LAN, Wi-Fi, VPN, firewalls, access points, etc).
• Monitor networks troubleshooting and escalate complex network issues to senior engineers/vendors.
• Support office IT hardware (printers, badge/access control systems, CCTV, meeting room equipment).
• Manage backup and recovery procedures (local and cloud environments)
• Support and maintain on-premise and cloud servers used for internal purpose
• Assist engineering teams with cloud infrastructure (AWS, Azure, GCP) for project use

Requirements:

• 3+ years of experience in IT support or IT operations
• Strong troubleshooting skills for macOS and Windows environments
• Solid networking knowledge (TCP/IP, DNS, DHCP, routine basics, Wi-Fi troubleshooting, VPN)
• Experience working with identity systems (Google Workplace, MS Entra)
• Practical experience with ITSM tools (e.x Jira Service Management or similar)
• Experience with device enrollment, OS imaging, patching, and endpoint security (MS Entra, Apple Business Management, ManageEngine, Crowstrike, CloudFlare or similar)
• Strong experience with SaaS applications, access management, roles and groups, SSO logic
• Hands-on experience with asset management and inventory systems (Jira Service Management Assets or similar)
• Hands-on experience with Jira cloud administration
• Strong customer service mindset: friendly, respectful, and solution focused
• Proactivity and problem solving skills, ability to operate independently
• High responsibility and ownership mentality (“Even If I don’t know how to resolve something, I’ll figure-out the optimal solution and solve it”)
• Experience working with a global/distributed company (at least 2+ countries)
• English level B2+
• Familiarity with ITSM and ITAM best practices.

Nice to have requirements:

• Experience with automation (Bash, PowerShell, Python - basic+ level)
• Understanding of IT security best practices (MFA, conditional access, device compliance policies)
• Familiarity with CCTV systems, access control, and office IT hardware integrations
• Experience with middleware systems (Zapier, n8n, maker or similar)
• Experience with configuring cloud infrastructure from scratch (Azure, AWS, GCP)
• Familiarity with data warehousing/BI visualization tools

We look for someone with prior experience in Dropshipping via Shopify.

You will need to fullfil orders for our company.

There is a lot that you need to copy and paste.

Ideally, you are good with computers and in English.

Ideally, you are fast with computers and work with great attention to detail.

We offer opportunities to work more to get more paid.

We are a fast-growing Swiss e-commerce company specializing in premium watch straps. We’re looking for a detail-oriented and empathetic Customer Support Specialist to join our team and handle all customer communication via email.

Your role will be to:

• Respond to customer inquiries, order issues, and product questions
• Provide clear, professional, and friendly email support
• Follow internal guidelines and resolve issues efficiently

• Coordinate with logistics and operations teams when needed

   

  No phone or chat support required — this role is 100% email-based.

We’re a Swiss e-commerce brand focused on high-end watch straps, and we're looking for a dedicated Email Support Specialist to assist our global customers.

You’ll be responsible for:

• Managing all customer interactions via email
• Assisting with order-related issues, returns, and general inquiries
• Providing polite, efficient, and accurate support
• Following internal SOPs and escalating when needed

We are looking for someone who communicates clearly, is comfortable working remotely, and understands how to deliver a luxury-level support experience.

Only email support — no phone or live chat.

We at Helvetus are looking for a customer support member.

You will answer support tickets via email only.

Its Mo-Sa full fime 9am to 7pm Ukraine time.

We work with Shopify and Emails.

We look for motivated people with experience.

Its not a chill job if you got any other job or you currently study dont apply.

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via telephone or chat.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B1 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

About the Company

We are an international fintech and digital services company, building and supporting corporate payment infrastructure, integrating with banks and PSPs, and working on high-risk sectors and online entertainment projects.

Key Responsibilities

• Handle and resolve queries from banks, PSPs, and payment partners regarding completed transactions

• Investigate chargebacks, disputes, and transaction issues

• Collaborate with internal compliance and operations teams to prepare accurate transaction information

• Track the status of account openings, requests, and operations

• Monitor transaction flows and maintain reports

• Communicate effectively between clients, banks, and PSPs

Requirements

• Minimum 1 year of experience in payments, banking operations, or fintech

• Knowledge of payment systems, banking procedures, and chargeback/transaction dispute processes

• Ability to work with documentation, account schemes, and transaction requests

• Strong analytical skills, attention to detail, and solution-oriented mindset

• Confident working English

• Ability to work full-time in the Kyiv office

Preferred Experience

• Experience in PSP/EMI/financial services

• B2B fintech or corporate client support

• Familiarity with transaction processing and fintech operations

What We Offer

• Work in an international company with projects across Europe and beyond

• Exposure to high-risk and innovative fintech and online entertainment projects

• Competitive compensation (discussed individually)

• Professional growth opportunities in fintech operations and transaction management

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• English level B2-С1+ (spoken and written).
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
  👉 Send your resume immediately!

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Junior IT Support Specialist specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities:
- Assisting in solving computer problems (Windows, networks, printers)
- Setting up and managing IT systems (with guidance and support)
- Collaborating on exciting IT projects in and around Hamburg
- Gradually taking on more responsibility at a pace that suits you

You are a good fit if:
-you have solved computer problems before (either privately or on the side at your job).
-you have a basic understanding of Microsoft 365 (e.g., Outlook, Teams, Word).
-you can communicate with our German-speaking clients in German (speaking and writing). Fluency is not required, but conversational and business proficiency is necessary.
-you know how a Wi-Fi router works and what a network is.
-you are curious and enjoy learning new things.
-you are excited to join a team that will foster your growth and support you.

What We Offer:
- Direct Employment
- Intensive Onboarding and Training
- Flexible Working Hours
- A motivated team that works together to find solutions.
- Career Opportunities – From an IT beginner to an IT expert!

Hello!

Our project is a domain name registrar. Every day, we ensure the stable operation of hundred thousands domains in 450+ TLDs and provide a service built on quality, reliability, and technological excellence. Our multilingual support team consists of highly skilled domain specialists who deliver outstanding service and strive to provide exceptional assistance to every customer. We operate without unnecessary bureaucracy or multi-layered management - only professionalism and a genuine desire to do things well. That is why we appreciate expertise, responsibility, and responsible attitude.

We are looking for a Junior Support Specialist in Cyprus office (remote position) due to the extension of the support team. This is an excellent opportunity to start a career in IT, even with no prior experience, and to grow alongside an experienced colleagues.

Responsibilities:

- communicate with customers via tickets, email, and Telegram chat professionally, respectfully, and with empathy;

- handle technical inquiries and provide real, thoughtful solutions rather than template replies;

- maintain service quality;

- process Abuse-complains.

Requirements:

- proficiency in Ukrainian, and English (B1–B2 level for daily communication);

- flexibility regarding location: remote work from any city in Cyprus;

- interest in helping people and enjoying customer interaction;

- curiosity about technology and willingness to learn;

- responsibility, a structured approach, and the ability to stay focused.

Preferred (not mandatory):

- technical education or completed IT courses;

- basic understanding of Internet fundamentals;

- familiarity with POP/IMAP, FTP, HTTP;

understanding of DNS and MySQL;

- knowledge of the domain life cycle.

We offer:

- chance to enter the IT industry with no prior experience - full training provided;

- clear, transparent path for professional growth;

- supportive team that listens and helps at every stage;

- corporate laptop and all necessary equipment;

- stress-free schedule without night shifts, no phone support, smooth integration into the workflow: Mon-Fri, 09:00-18:00;

- stability and transparency are our core internal values.

A few important notes:

- we do not provide relocation, so we are looking for candidates already based in Cyprus with family visa or work permit;

- English is essential - this is an international role, and working without it will be challenging;

- we do not expect you to know everything - only to be willing to learn and understand.

We respect the time of every candidate, so we will carefully review your CV and respond. We look forward to finding someone who shares our approach and values.

Thank you for considering our company!

About the Company

We are an international fintech and digital services company, building and supporting corporate payment infrastructure, integrating with banks and PSPs, and working on high-risk sectors and online entertainment projects.

Key Responsibilities

 • Handle and resolve queries from banks, PSPs, and payment partners regarding completed transactions

 • Investigate chargebacks, disputes, and transaction issues

 • Collaborate with internal compliance and operations teams to prepare accurate transaction information

 • Track the status of account openings, requests, and operations

 • Monitor transaction flows and maintain reports

 • Communicate effectively between clients, banks, and PSPs

Requirements

 • Minimum 1 year of experience in payments, banking operations, or fintech

 • Knowledge of payment systems, banking procedures, and chargeback/transaction dispute processes

 • Ability to work with documentation, account schemes, and transaction requests

 • Strong analytical skills, attention to detail, and solution-oriented mindset

 • Confident working English

 • Ability to work full-time in the Kyiv office

Preferred Experience

 • Experience in PSP/EMI/financial services

 • B2B fintech or corporate client support

 • Familiarity with transaction processing and fintech operations

What We Offer

 • Work in an international company with projects across Europe and beyond

 • Exposure to high-risk and innovative fintech and online entertainment projects

 • Competitive compensation (discussed individually)

 • Professional growth opportunities in fintech operations and transaction management

Full-time, in-office | Kyiv 
📩🩵