Jobs

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a proactive and driven Client Success Manager to join our Web3 market-making team. This individual will play a key role in managing liquidity strategies, ensuring seamless communication with clients, and overseeing invoicing processes. The role is critical to upholding our high standards for client satisfaction and operational efficiency.

Key Responsibilities

1. Client Relationship Management
   • Act as the primary point of contact for clients, fostering strong, trusting relationships and addressing their needs.
   • Respond promptly to client inquiries and keep them informed of trading activities and performance updates.
   • Conduct regular client meetings to review strategy performance, address concerns, and explore improvement opportunities.
   • Collect and relay client feedback to internal teams for continuous service enhancement
     

2. Liquidity Management

   • Oversee liquidity management strategies, ensuring alignment with client objectives and optimal performance.
   • Partner with the trading team to refine and adjust strategies in response to market conditions and client feedback.
   • Provide clients with regular reports and insights on strategy performance.

    

3. Invoicing and Financial Oversight
   • Manage the end-to-end invoicing process, ensuring accuracy and timeliness.
   • Collaborate with the finance team to reconcile accounts and promptly address any invoicing discrepancies.
   • Provide clients with detailed invoices and assist with any billing inquiries.
   • Track and report revenue metrics related to client accounts.

Qualifications

• Minimum of 2 years of experience in client success, account management, or a similar role.
• Strong communication and interpersonal skills with a proven ability to build and maintain strong client relationships.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Knowledge of Web3 technologies and the cryptocurrency market; trading experience is a plus.

We are a global product company operating in the iGaming sector, with a strong presence across the world. We are thrilled to offer an exciting opportunity for a driven and experienced Customer Support (Turkish language)

Key skills:

• Experience in customer care function - minimum 1 year;
• Experience in iGaming sphere - minimum 1 year;
• Knowledge of call center principles and best practices;
• Ability to develop communication scripts and customer service standards;
• Knowledge of current technologies used in call centers;
• Excellent communication skills, leadership skills;
• Turkish - C1;
• Stress tolerance, result orientation.

Key Responsibilities:

• Making outbound phone calls (only warm leads);
• Making phone calls to collect feedback and identify customer needs;
• Encouraging clients to be active and use additional services;
• Increasing the level of loyalty and quality of customer service through a personal approach to communication;
• Objection handling;
• Communicating closely with the team to achieve common goals;

• Reporting, including translation or transcription of dialogs with clients as needed. 

   

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

•Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

Join Our Team at PUSHIT! 🌟

Position: Customer Support Manager/Account Manager
Location: Remote
 

About Us:

Are you passionate about sports and technology? Tired of missing important moments in your games because no one recorded them? Say goodbye to FOMO and hello to PUSHIT! Our innovative platform captures all the highlights from your sports games, ensuring you never miss a moment. We’re on a mission to change the way amateur players experience their games, and we need you to help us!

Check out our Website, IG and YouTube *pushitreplays accounts to see how PUSHIT works.
 

What You'll Do:

As a Customer Support Manager/Account Manager, you will be building the customer service and technical support structure for PUSHIT. You will work closely with the CEO, helping to shape and optimize the support experience for our customers and users. In this role, you will not only handle day-to-day support tasks but also get involved in multiple aspects of the company's operations. You'll have the chance to see the bigger picture and make a real impact on the overall business.
 

Responsibilities:

• Provide excellent technical support to customers and users of PUSHIT.
• Assist clients with the remote integration of our system.
• Respond promptly to customers' inquiries, while learning their needs and documenting them.
• Create a new support process and CS content.
• Collaborate with the team to enhance user experience and address any challenges.
   

Requirements:

• Fluent in English and Spanish (mandatory).
• Minimum of 1 year of experience in a similar role (technical support, customer success, account management, sales).
• Strong communication and interpersonal skills.
• Patient and service-oriented.
• Ability to work independently in a remote environment.
• Passion for technology and improving processes. 
• A plus if you have experience with CRM and other service tools/apps.
• A plus if you have experience working with hardware-software combined companies.

Why Work with Us?

• Startup Culture: Be a part of an exciting startup environment where your contributions make a real impact.
• Growth Opportunities: As we expand, so will your role! There’s potential for career growth as we develop our product and team.
• Remote Work: Enjoy the flexibility of working from anywhere, allowing you to balance your professional and personal life.
• Innovative Product: Work with a cutting-edge technology that transforms the way people experience their sports activities.

Apply now by sending your resume and a brief cover letter explaining why you’d be a great fit for PUSHIT!

Job description, responsibilities and duties

Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

​All tasks are performed through corporate software without physically accessing the servers.​

During our cooperation, you will learn:

• Linux basics.
• Dell and Supermicro server maintenance.
• Correspondence with clients.
• Basic concepts of RAID technologies.
• How to work with the internal automatic system.
• Basic customization of servers for clients’ needs.

Cooperation terms:

• Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
• Remuneration: the level of payments is discussed individually.
• Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
• Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Excellent professional prospects for technical specialists.
• Mentor assistance, learning modern IT technologies.
• All necessary equipment.
• Remote cooperation from Bratislava with the possibility to use co-working space.
• Support of legalization in Slovakia if needed.

Requirements for the employee

Language skills

English - Intermediate (B1) 

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)
 

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Fully remote work
• Long-term employment
• Competitive salary 
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.

Meet GigRadar📡 ,  the startup that’s making lead generation 10x faster, smarter, and more fun. 

We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. 🧠💪

At GigRadar, we blend creative energy, tech innovation, and startup speed. If you're fast, organized, and know your way around Upwork — we need you on board!
 

🔍 Your Mission (Should You Choose to Accept It)

👂 Be the Frontline Hero – Support our amazing clients through Intercom, Slack & email. (Working hours: 5 PM - 12 AM (Kyiv time)
🧠 Fix + Upgrade – Review freelancer profiles and setups to keep them sharp and optimized.
🛠️ Bridge the Gap – Turn requests into actionable tasks for the tech team.
🤝 Teamwork = Dreamwork – Collaborate with devs, account managers, and Upwork pros.
📈 Keep the Pulse – Track progress and keep clients in the loop.

🧰 What You’ll Bring

✅ Experience in Tech Support (B2B/SaaS) or Upwork Lead Generation
✅ You know your way around Upwork like a digital ninja
✅ Solid English skills for writing, problem-solving & client communication
✅ You’re tech-savvy with tools like Intercom, Notion, HubSpot, and you love search tricks like Boolean or ElasticSearch

💎 Why You’ll Love It Here

💵 $700/month base salary
🎯 Performance Bonuses up to $200/month
🚀 Fast-track Career Growth – Move up to Customer Success or Account Manager roles
📘 Training & Learning – Get smarter every week with insights on Upwork’s latest trends
🌍 Work from Anywhere – Fully remote, global team
🎉 Fun Startup Vibes – Creative freedom, big impact, zero red tape

👀 Ready to help freelancers win more and stress less on Upwork?

Apply now and let’s build something amazing together at GigRadar. 🌟

Customer Happiness Manager are you here?

If you know how to make customer satisfied and close the deal, then you should check out this job opportunity.

AMLBot - international project with Ukrainian origins. We develop compliance tools (AML, KYC, KYT) to protect users from dirty money risks while interacting with CeFi & DeFi projects.

Today our service is used by 5K+ Crypto Companies ( exchanges, OTC desks, and other DeFi / CeFi businesses) and 220K+ active users

Links to our projects:

https://amlbot.com

https://kyc.amlbot.com

https://amlsafe.io

As you know, we have many clients, and they all want constant communication with us. That's why we need a skilled professional with experience in customer support 24/7. The main task is to response to requests and increase conversion from request to sale.

We offer:

- 100% remote work and flexible schedule;

- Fixed payment up to $1000 + 10% of sales. Payments in USDT;

- 20 days of paid vacation + paid sick leaves;

- Professional growth within the company. Upcoming - Head of Support Team;

- Friendly team that is always supportive.

What we want in return:

- Mandatory knowledge of crypto and experience in similar positions in this industry at least 1 year;

- Experience and knowledge of AML/KYC сompliance systems;

- Knowledge of English (upper intermediate for both verbal & written);

- Excellent negotiation skills to build relationships;

- Responsibility (for the result, deadlines, quality of promises) and discipline;

- CV with your photo and links to your social media (e.g. LinkedIn).

What we will do:

- Advise clients and sell the company's services via chat;

- Promptly process orders in the administrative system;

- Develop and improve customer relationships;

- Handle AML / KYC requests from customers;

- Participate in the life of the company.

We'll develop our business in the international scene and increase your financial wealth together.

If you've considered this position and are sure you want to develop with us, send us your CV.

CV consideration period - 5 days. If you have not received a response from the recruiter, it means that your experience is not relevant to this vacancy.

And if you have a suitable candidate among your friends and relatives, let us know - we will appreciate it appropriately!

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Tuesday, Wednesday - 10AM-7PM
Thursday, Friday - 5AM-12PM
 

Requirements:
- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.

We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Comfortable office in the center of Lviv;
Cool team and corporate events.

Responsibilities
- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Provide fast and quality support for our themes and plugins.
- Submit, test task for fixes (from clients, or Theme bugs).
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).

Responsibilities:

- Oversight of the initiation and completion of logistic processes in CRM.

- Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.

- Driver support: Communication with drivers to address their inquiries and issues via phone.

- Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.

Requirements:

- Previous experience in truck transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

We offer:

- Innovative work environment.

- Night Shift  Friday-Sunday 7.00 PM to 7.00 AM.

- Bi-weekly English classes to enhance your skills.

- A clearly defined career path.

- Paid sick leave.

- Salary based on your experience and performance, % from gross and profit, no limits.

- Comfortable office near Kyiv center.

Benefits:

- Competitive salary.

- Shape a brand-new force in logistics.

- Innovative culture with a positive environment.

- Impactful role in shaping company success.

- 15 paid vacation days to recharge and explore.

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience in the same position in Fintech for 1+ years (as a plus);

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow;

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English Upper-Intermidiate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients;

- Solving issues with merchants/providers/partners etc.

- Transactional monitoring in the back office;

- Payment solutions set up and tested under the control of transaction manager/team lead;

- Work with additional technical tasks that will arise in the process and may be different;

Working conditions:

- Work schedule 10:00 - 19:00;

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Training at the expense of the company (courses, seminars, new and interesting projects);

- Learning English at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Description:

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Requirements:

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – upper-intermediate;
• Superior problem-solving, analytical and communication skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Salesforce, Jira, Confluence;
• Ability to work on flexible hours.
   

Responsibilities:

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

We are looking for Customer Support Agents for our new project.

Responsibilities:

— Providing support and responding to all the customer's needs and concerns

— Supporting all the channels during the shift

— Maintaining constant communication with the team to solve the customer's issues

Requirements:

— Prior experience in Customer Support is a plus, however not necessary. We will be glad to hear from ambitious people who are eager to learn and obtain new skills in this field.
— Willingness to work morning (07.00 − 15.00), evening (15.00 − 23.00) and night (23.00 − 07.00) shifts is a MUST.

— Stress resistance, ability to remain patient and sympathetic to the customer's issues.

— English C1 or higher (both verbal and written) is a MUST

We offer:

— 100% remote job

— Night shift bonuses

— Comprehensive training during the onboarding process

— Friendly startup atmosphere

— Opportunity to grow as a specialist with our company

Key Responsibilities

• Build and manage the Customer Support department from the ground up.
• Hire, onboard, mentor, and develop the support team, including managing shifts.
• Develop and implement processes, procedures, and quality assurance frameworks.
• Oversee the team’s performance, ensuring alignment with KPIs (e.g., CSAT, other CS metrics).
• Manage support tools such as ZenDesk, FreshDesk, Live Chat, etc.
• Ensure the highest standards of customer service in a fast-paced, 24/7 environment.
• Collaborate with other departments to continuously improve customer experience.

Experience:

• 2+ years in a similar role within the iGaming industry, particularly in the online casino sector.
   

Skills & Competencies:

• Proven leadership and team management skills.
• Strong experience in hiring, onboarding, mentoring, and shift management.
• In-depth knowledge of customer service processes, procedures, and quality assurance frameworks.
• Proficiency with support tools (e.g., ZenDesk, FreshDesk, Live Chat).
• Strong problem-solving and crisis-management skills.
• Excellent communication and interpersonal skills.
• High emotional intelligence (EQ) for managing diverse customer bases.
• Adaptability to a fast-paced and dynamic operational environment.
   

Technical Knowledge:

• Familiarity with GSuite (Gmail, Drive, Calendar, etc.).
• Experience with CS tools (ZenDesk, FreshDesk, Live Chat, or similar).