Jobs Customer/Technical Support

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About Us

ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.
 

About the Role

We're looking for a Release Manager to help us monitor and maintain data across our network of 800+ product applications. You'll keep application records accurate, catch and flag issues as they come up in real time, and work closely with our IT team to get things resolved. A smaller part of the role (around 30%) involves directly supporting residents and property staff with account and platform questions.

Responsibilities

• Monitor the status and data of 800+ product applications, keeping records accurate and current.
• Identify and flag technical issues, sync errors, or data discrepancies in real time.
• Escalate issues to the IT team, track them, and follow up to confirm resolution.
• Maintain clear, up-to-date documentation of application status and known issues.
• Handle a portion of resident/property staff inquiries via email — account access, basic how-to, navigation.
• Support process improvements for managing application data more efficiently.

Requirements

• 2+ years in a technical support, data operations, or IT-adjacent role.
• Comfortable working with structured data and high volumes of records.
• Basic technical fluency — able to read/understand app status data and communicate clearly with an IT team.
• English Upper-Intermediate (B2).
• Direct customer support experience a plus, not required.

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

We are looking for a Billing Support Lead to lead and evolve our Support function for B2C subscription products within the Payments team.
 

You will work closely with the Head of Payments and own key Support processes around subscriptions, cancellations, refunds, failed payments, disputes / chargebacks, and other billing-related customer requests.

We are looking for a proactive, hands-on leader who can improve processes, build a strong metrics and capacity framework, identify opportunities for automation and AI, and help make Support more efficient and scalable as the business grows.

Responsibilities:

• Own and continuously develop the Customer Support function, identifying opportunities to improve quality, efficiency, and scalability.
• Lead the Support team: assess current performance, identify strengths and development areas, set clear expectations, and continuously improve team effectiveness and quality.
• Define and implement clear quality standards, performance expectations, and workload and capacity management approaches.
• Analyze the current team schedule and coverage model and propose improvements based on workload and business needs, scaling the team when necessary.
• Build transparent Support analytics and regular reporting across key metrics such as First Response Time, Resolution Time, SLA Adherence, CSAT, AHT, productivity, workload, utilization, and capacity.
• Monitor billing-related metrics such as Refund Rate, Saved Cancellation %, and Dispute Win Rate and identify opportunities for Support to positively impact business outcomes.
• Review and optimize Support processes, identify bottlenecks and repetitive manual work, and drive AI, automation, and self-service initiatives with measurable impact.
• Develop and maintain a structured knowledge base, SOPs, FAQs, and operational documentation.
• Build a strong feedback loop between Support and Product: collect and analyze customer feedback, identify recurring issues and insights, and turn them into actionable product improvements and new ideas.
• Work closely with Payments, Product, Analytics, Engineering, and Legal on cross-functional initiatives related to customer experience and operational efficiency.
• Stay hands-on when needed, including working with Zendesk, Support analytics, workflows, and complex customer cases.

What we look for:

• Experience working with B2C subscription-based products (web and/or mobile).
• Hands-on experience with billing- and payment-related customer journeys, including subscriptions, cancellations, refunds, failed payments, chargebacks / disputes, and other payment-related customer requests.
• 3+ years of experience in Customer Support / Customer Operations, including at least 1–2 years in a leadership role with direct people-management responsibility.
• Proven people-management experience, including performance management, team development, onboarding, coaching, workload management, and quality control.
• Experience building, redesigning, or significantly improving Support processes, rather than only maintaining existing operations.
• Strong analytical mindset and hands-on experience with Support metrics, with the ability to define baselines and targets, identify problems through data, and measure the impact of changes.
• Strong understanding of workload and capacity management, with the ability to assess team efficiency, identify bottlenecks, and make data-informed decisions around staffing needs.
• Practical experience with Support automation and AI, such as AI agents, copilots, chatbots, self-service, workflow automation, or other solutions that reduce repetitive manual work.
• Hands-on experience with Zendesk or a similar Helpdesk platform, including workflows, automations, routing, SLA policies, and reporting.
• Experience collaborating cross-functionally with Product, Payments / Billing, Analytics, and Engineering teams, and turning customer feedback and Support data into actionable improvements.
• Strong ownership and stakeholder-management skills, with the ability to independently identify improvement opportunities and drive them through to implementation.
• Upper-Intermediate English or higher.

We offer:

• An opportunity to shape Support processes, metrics, quality standards, automation, and team practices rather than simply maintain an established setup.
• Close collaboration with the Head of Payments and cross-functional teams including Product, Analytics, Engineering, and Legal.
• The opportunity to build and scale AI-first Support processes and experiment with new automation and self-service approaches.
• A clear growth opportunity toward broader ownership of the Customer Support function as the business and team scale.
• Competitive compensation based on your experience, expertise, and impact.
• Access to available AI tools.
• Reimbursement of professional courses and trainings.
• Flexible working hours.
• Professional equipment and access to the necessary programs.
• Paid vacations, sick days, and other benefits.
• Medical insurance.
• A variety of corporate events and team-building activities.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to protect client trust and deliver seamless technical problem resolution for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of complex L1 support cases, system alerts, and critical incident coordination.
 

What you’ll drive:

Ticket Ownership & Technical Investigation

• Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
• Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers.
• Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.

Incident Response & Operational Execution

• Coordinate L1 incident workflows during outages, including hosting incident calls, maintaining technical timelines, and issuing public status updates.
• Monitor real-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.
• Proactively drive backlog management, ensuring clear client follow-ups and transparent delay notifications.

Collaboration & Knowledge Sharing

• Translate complex technical root causes into actionable, human-readable updates for clients and non-technical stakeholders.
• Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.
• Escalation path management: Route fully documented, edge-case issues to L2/L3 engineering teams with detailed diagnostic data.
   

What makes you a GR8 fit:

Must-Have

• 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment.
• Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
• Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework).
• Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates).
• Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays).
• B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication.

Nice-to-Have

• Direct experience in iGaming, fintech, or payment processing ecosystems.
• Basic understanding of API structures and HTTP request/response payloads.
• Prior experience managing incident response tools like Statuspage.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or similar admin panel and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Weekdays (From Monday to Friday) 15:00-23:00 (GMT +3)
 

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance
   

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team
   

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

We offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays
• A normal, supportive team without unnecessary bureaucracy

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Experience working with email service
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly team.

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in English, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken English (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00).
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

 Lead Customer Support & Fulfillment

About Celtara

Celtara is a US-based D2C health & wellness brand creating functional products designed to support everyday well-being.

Our products are ready-to-eat superfood blends made with thoughtfully selected ingredients and formulas developed with nutritionists and herbalists. Each blend is focused on supporting a specific area of health, such as gut health, liver health, metabolism, or immunity.

Our approach combines nature, science, and transparency, with products designed to be simple to use and easy to integrate into a daily wellness routine.

About the Role

We are looking for a Customer Support & Fulfillment Lead to take ownership of our customer support and fulfillment operations.

This role combines team coordination, analytics, process improvement, and hands-on operational work. You will help ensure that customers receive high-quality support, orders are processed smoothly, and internal processes continue to improve as the brand grows.

What You’ll Do
 

• Lead day-to-day Customer Support & Fulfillment operations and help organize the team’s workload.
• Monitor key support metrics, including First Response Time, Resolution Time, backlog, and CSAT.
• Oversee fulfillment performance and help resolve delayed, stuck, lost, or problematic orders.
• Track chargebacks, refunds, win rates, and recurring customer issues.
• Analyze operational challenges and help identify practical solutions.
• Support and develop Customer Support team members through regular feedback and guidance.
• Improve customer service policies, Saved Replies, SOPs, and internal workflows.
• Coordinate with warehouses, fulfillment partners, and external service providers.
• Prepare clear reports on key metrics, current challenges, and ongoing improvements.
• Help evaluate team workload and identify when additional resources may be needed.
• Keep relevant stakeholders informed about important issues, risks, and progress.

What We’re Looking For
 

• 3+ years of experience in Customer Support, Customer Experience, Operations, or Fulfillment.
• Previous experience as a Team Lead, Senior Specialist, Supervisor, or in a role with ownership of processes or a small team.
• Strong e-commerce experience, ideally in a Shopify-based business.
• Experience supporting or managing Customer Support agents.
• Good understanding of Customer Support metrics and service quality.
• Experience with fulfillment, shipping, warehouses, and order management.
• Experience with chargebacks, refunds, disputes, and customer claims.
• Strong analytical and problem-solving skills.
• Confidence working with Google Sheets / Excel.
• Experience creating or improving SOPs, policies, and operational processes.
• English - B2+.

You’ll Be a Great Fit If You
 

• Enjoy taking ownership of your area and improving the way things work.
• Feel comfortable working independently while staying closely connected with the team.
• Like working with data and using it to understand what can be improved.
• Naturally look for practical solutions when challenges come up.
• Are organized and comfortable managing several priorities at once.
• Communicate clearly and keep others informed about progress and important updates.
• Enjoy building processes in a growing, fast-moving environment.
• Care about both customer experience and strong operational results.

What We Offer
 

• Competitive salary + performance-based bonuses.
• Fully remote work with a flexible schedule.
• Opportunity to work with a dynamic, fast-growing team.
• Supportive and friendly team environment.