Jobs Customer/Technical Support

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken English (this is the official office language).

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

About LuckyStart.com

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Job Overview

We are seeking a dynamic and experienced VIP Manager to join our team. The VIP Manager will be responsible for managing relationships with our most valued players, ensuring they receive top-tier service and support. The ideal candidate will have a deep understanding of VIP player needs, excellent communication skills, and experience with customer engagement tools such as Customer.io, Twilio, OneSignal and more.

Key Responsibilities

• VIP Relationship Management: Develop and maintain strong relationships with VIP players to ensure a high level of satisfaction and loyalty.
• Player Retention: Develop and execute strategies to retain VIP players, including loyalty programs, special events, and personalized rewards.
• Analytics and Reporting: Monitor VIP activity and engagement, providing regular reports on VIP metrics and insights to the management team.
• Feedback Collection: Gather and analyze feedback from VIP players to identify areas for improvement and implement necessary changes.

• Collaboration: Work closely with the marketing, customer support, and product teams to ensure a seamless VIP experience.

   

Qualifications

• Experience: Minimum of 2 years of experience in a similar role within the online gaming industry.
• Technical Skills: Proficiency with Customer.io, Twilio, Softswiss platform and OneSignal for customer engagement and communication.
• Communication Skills: Excellent verbal and written communication skills in English. Other lnaguages is a bonus.
• Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
• Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of VIP customer needs.
• Flexibility: Willingness to work flexible hours to accommodate VIP schedules and time zones.

• Team Player: Ability to work effectively within a team and collaborate with various departments.

   

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options

• Opportunity to work with a dynamic and innovative team

   

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills.

Responsibilities

• Manual test of web games, which are coming to release.
• Bug report to game providers.
• Work process with currencies: accept the requests from clients, where the client asks the Tech support team to enable the currency for determining game category.
• Enable clients to our platform. 
• Create client-game provider integrations.
• Resolve interrupted payments/transactions in games.
• Resolve the issues with the launch of the game.
• Provide the information about games to the client. 

Requirements:

• Degree in Computer Science, Engineering, or a related subject
• Work experience in software technical support would be an asset 
• General understanding of client-server architecture
• Knowledge of software methodologies, tools, and processes
• Experience with performance and/or security testing is a plus
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammate

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Technical Support experience?
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Key Responsibilities

• Prompt response to customer inquiries in online chats;
• Providing consultations on functionality, technical issues, financial aspects, and other areas. Customers may also contact without a specific question, just for communication, expressing negativity, etc.;
• Achieving personal financial goals and departmental customer service goals;

• Collaboration with colleagues from other departments to improve processes and products.

   

  Work schedule:

• Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off.

   

Experience & Required Skills:

• Stress resilience: ability to work effectively and make decisions in stressful situations.
• Customer orientation: focus on meeting the needs and requests of customers.
• Quick decision-making: ability to quickly analyze situations and make decisions even in complex and stressful situations.
• Non-confrontational behavior: ability to effectively interact with aggressive users and resolve conflict situations without escalation.
• Professional communication: ability to maintain a respectful and friendly tone in conversations with customers, even in difficult situations.
• Proficient computer skills.

Why you should join us:

• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses.

• 100% guaranteed professional development and acquisition of new skills.
   

  As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Sponsored company educational program, corporate library;
• Funny celebrations, team outings and company events;
• Unique and friendly environment where everyone can explore and learn new technologies.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You 

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

 📍 Format: Remote, Part-time (19:00-7:00 GMT3+ night shift CET) 16 shifts per month
💼 Company: PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 1+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 1 year

Required languages

English C1 — Advanced

Russian C1 — Advanced OR Ukrainian Native

We offer:

Our team is 70% Ukrainians and people from EU, Mexico, Latam and Asia (Hong Kong, Singapore)

Remote work from anywhere according GMT 3+

Flexible working schedule — 2 days of work, 2 days of weekend) You work only 4 or 3 days per week ^_^

Format: Remote, Part-time ( 19:00-7:00  CET night shift)

Salary 1000-1200$ from start

Right now we don’t cover vacation and sickleaves, but we have regular salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

If you are interested, please, send your full and updated CV with telegram link ;)

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry will be an advantage;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.

Responsibilities:

• Bringing customers back to the active base;
• Initiating communication with absent (AWOL) customers;
• Identifying the reason for loss of contact;
• Conversion through a personalised approach;
• Developing and implementing promotional plans for your pool;

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.