Jobs Customer/Technical Support

What you will do:

— Provide high-level support to premium players via LiveChat and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend).

What we expect:

— 1+ years in Customer or VIP Support;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at B2 level or higher;
— Confident use of CRM and ticketing systems; strong technical literacy;
— Native knowledge of Russian or Ukrainian language.

What we offer:

— Remote work, 5/2 schedule;
— Payments in USDT (white crypto);
— Fixed salary 1000$ + performance-based bonuses (KPI) after onboarding period;
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

What you will do:

— Provide high-level support to premium players via LiveChat, WhatsApp, and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend);
— Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

— 1+ years of experience in iGaming, Customer Care or related industries;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at C1 level or higher (written);
— Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

— Remote work, 5/2 schedule (Wednesdays and Thursdays off, 12 - 21);
— Payments in USDT (white crypto);
— Fixed salary of $1000 + performance-based bonuses (KPI);
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

We are looking for a proactive Customer Support Specialist to become the first point of contact for hotel teams.You will handle helpdesk requests across many hotel and residential applications and systems. You’ll help users solve their problems quickly, keep requests moving to the right teams and make the support experience smooth and reliable.

JOB REQUIREMENTS:

Must have:

• At least 1 year of experience in customer support  with technical requests;
• Ability to learn new business applications quickly and adapt fast;
• Comfortable working in a fast-moving and constantly changing environment;
• Very good written and spoken communication skills, and the ability to explain a problem clearly;
• A problem-solving, solution-focused mindset and confidence to make decisions independently;
• Strong attention to detail;
• Ability to handle several requests at once and meet tight deadlines;
• English level: Upper-Intermediate or higher.

Nice to have:

• Knowledge of or experience with Salesforce;
• Experience with Jira Service Management or ServiceNow;
• Experience with the Oracle reservation system.

KEY RESPONSIBILITIES:

• Act as the first point of contact for hotel teams, corporate departments and partners on helpdesk requests across multiple hotel and residential applications and systems;
• Manage a high-volume request queue: categorise each request, then resolve it yourself or escalate it to the right team. Typical requests include, but are not limited to:
  • user access and login problems;
  • permission issues;
  • reporting requests;
  • data and record questions;
  • questions about how features work;
• Provide support by email, chat and online calls;
• Know the applications, their integrations and their owners well, so you can quickly see who to involve and what information is needed;
• Notify users about outages and system changes.

PROJECT

Customer: Our customer is one of the world’s most successful hotel companies. Hotel has 118 properties in 47 countries. For the second consecutive year was named the Best Luxury Hotel Chain in the world by Business Traveller magazine.

Type: Enterprise Hospitality / Digital CX Platform.

Stage: Active development with ongoing global rollout.

Technical stack: Salesforce, Jira Service Management / ServiceNow, Oracle reservation system.

Work schedule: Full-time working day, the full remote is available; 

INTERVIEW STAGES: 

1. Call with recruiter
2. Technical interview
3. Client interview

OUR BENEFITS:

• Opportunity to work with international clients;
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

Join TechMagic - TOP 10 Employers in Lviv!

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team.

Responsibilities:

• Own customer cases end-to-end: clarify the issue, investigate, resolve, and keep the customer informed until closure.
• Investigate and reproduce issues in ShipHawk TMS and WMS by analyzing API requests and responses (JSON/XML), logs, and account configuration to find the root cause.
• Troubleshoot integrations with ERP and eCommerce platforms (e.g., NetSuite) and carriers, including rating, labels, shipping documents, and tracking.
• Resolve issues through configuration fixes, customer education, or workarounds. When a fix is not possible at your level, escalate through the defined process.
• Report confirmed defects to Engineering in Jira with clear reproduction steps, business impact, and supporting evidence (payloads, logs, screenshots).
• Document every interaction and action taken in Salesforce so any teammate can pick up the case.
• Meet team targets for response and resolution SLAs, case backlog, and customer effort (CES) scores.
• Use AI tools daily to analyze logs and payloads, research issues, draft responses, and automate repetitive tasks.
• Spot recurring issues and create or improve knowledge base articles and internal documentation, including content used by our support AI assistant.
• Share feedback with management on feature requests, product gaps, and customer pain points.
• Keep building your knowledge of ShipHawk products, shipping workflows, and triage practices.
• Help onboard new Technical Support team members and support teammates when needed.
• Other duties as assigned by management.
• Weekend monitoring: one weekend per month, during regular working hours. Both days.

Requirements:

• 3+ years in technical customer support, application support, or a similar technical role.
• Excellent written and SPOKEN English; able to explain technical issues clearly to non-technical customers.
• Strong troubleshooting skills: comfortable reading JSON/XML payloads and logs and testing APIs with tools like Postman.
• Hands-on experience using AI at work: writing effective prompts, troubleshooting with AI, and automating everyday tasks.
• Critical thinking and close attention to detail; able to work through problems with limited context.
• Strong ownership and a sense of urgency; works independently with minimal direction.
• Good time management; stays effective and positive in a fast-paced, high-pressure environment.
• Fast learner, curious, and self-motivated.
• Experience with a ticketing system (Salesforce Service Cloud, Zendesk, Jira Service Management, or similar).
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems.

Nice to have:

• Experience with TMS and/or WMS software.
• Salesforce Service Cloud and Jira experience.
• NetSuite or other ERP integration experience.
• SQL skills.
• Basic code reading (Java, JavaScript, PHP, etc.).
• Familiarity with HTML, CSS, and SOAP web services.

In your application, share one example of how you’ve used AI to solve a work problem or automate a task.

Benefits We Offer:

• Flexible work schedule: choose your preferred shift — 11:00 AM, 12:00 PM, 1:00 PM, or 2:00 PM to 8:00 PM, 9:00 PM, 10:00 PM, or 11:00 PM (Kyiv time).
• $100/month for Health & Wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be passed to you.

The Technical Client Relationship Manager plays a crucial bridge role between our enterprise B2B clients, product management, and development teams. Our goal is to simplify global payments by providing businesses with highly-specialised payment processing tools.

We are looking for a specialist who combines exceptional communication and relationship-building skills with a solid technical background — someone who understands payment architecture, feels comfortable reading API documentation, and can pinpoint why a transaction failed without escalating every minor request to core developers.

What you will do:

• Act as the primary technical and business point of contact for key B2B clients and payment partners.
• Guide clients through API integration, webhooks configuration, and post-launch maintenance of our payment solutions.
• Investigate transaction failures, analyze HTTP status codes, error codes, payload mismatches, and trace transaction flows across the system.
• Translate client business/technical requirements into actionable tasks for engineering, product, and financial teams.

• Monitor transaction metrics, success rates, conversion issues, and account activity to proactively address potential drops in throughput.

   

Skills we need:

• 3+ years of experience in product IT companies, FinTech, Payment Service Providers (PSP), or acquiring/payment processing platforms.
• Proven track record in B2B Technical Account Management, Client Relationship Management, or Tier 2/3 Technical Support.
• Solid understanding of how online payment flows work (authorization, capture, settlement, chargebacks, 3D Secure, refund lifecycles).
• Hands-on experience working with RESTful APIs, inspecting JSON/XML payloads, and tools like Postman/Swagger.
• Outstanding communication, negotiation, and conflict-resolution skills under time constraints.

• Ability to explain complex technical issues to non-technical stakeholders and vice versa.

   

What will you get:

• Competitive salary aligned with your technical expertise and regular performance reviews.
• Opportunity to work with a high-load, complex FinTech product and directly impact its development.
• Flexible working hours and remote/hybrid friendly environment.
• 100% compensation for professional trainings, certifications, and specialized tech/FinTech conferences.

Friendly, collaborative team culture with active corporate events and continuous learning opportunities.


Our goal is to simplify global payments by providing businesses and individuals with highly-specialised payment processing tools.

Do you want to become a part of the team? Then put aside all doubts and feel free to click "apply for a job".

Hi! We are looking for a VIP Managers Team Lead (LATAM) to head our team.

We are seeking a Team Lead for our personal account managers in the LATAM GEO. Right from the start, you will help build the team: hiring managers, establishing VIP player management processes, and preparing the team for regional growth.

We expect you to: 

– Be fluent in Portuguese (B2 level or higher) for communication with both the team and players.

– Have 1+ years of experience in team management.

– Understand player retention principles, personalized communication, and bonus mechanics.

– Know how to organize team workflows, provide actionable feedback, and track key performance metrics.

Your key responsibilities: 

– Participate in hiring and onboarding personal managers.

– Organize daily team operations and distribute VIP players among account managers.

– Build communication workflows for VIP players: define standards, scripts, quality control, and handle escalations.

– Coach managers, conduct regular communication reviews, and help the team improve performance.

– Monitor VIP player activity, retention, and development; prepare reports and propose data-driven improvements.

– Collaborate with CRM, Bonuses, Analytics, and local GEO Support teams.

Nice to have: 

– Experience working with Latin American markets.

– Experience building a team or launching a VIP department from scratch.

– Understanding of Argentinian Spanish nuances and localized player communication.

What we offer: 

🌴 24 paid vacation days, 14 sick leave days, and 5 personal days off.

⏰ Flexible working hours — start between 9:00 AM and 11:00 AM.

🏥 Health insurance.

💰 Performance-based bonuses for individual and team achievements.

📚 Education reimbursement, internal meetups, workshops, and access to a corporate LMS with courses.

Interested in this role? Send us your CV — we’d love to get to know you!

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn’t just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You’ll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

📍 What to Do

• Own a portfolio of several VIP players and develop an individual approach for each one of them
• Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
• Track player activity and act before they do: spot behavior changes, choose the right action, and run it
• Reach out first with offers, event updates, or a simple check-in. Don’t wait for players to message you first
• Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what’s still open
• Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most

🦸 Your Superpowers

• 2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
• You’re used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
• Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
• Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn’t just a nice-to-have
• You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
• Advanced/Fluent English (required)

🤘 Bonus Points

• You are part of the CS/CS2 gaming community

• Additional language skills are a strong plus

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

  Join us if this is all about you. We are waiting for your CV!

   

  Let’s Add More Jam Together 🚀

We're looking for night shift Customer Support Agents to join our team! If you're a night owl who enjoys helping people and solving problems, we'd love to meet you.
 

What you'll be doing:

• Chatting with customers and helping them with their questions via chat, email, phone calls, and other channels
• Keeping in touch with your teammates throughout your shift so you can solve issues together
• Making sure every customer gets a friendly, clear, and helpful experience
   

What we're looking for:

• Got customer support experience? Awesome!
• No experience? That's totally okay too. If you're eager to learn, we'll teach you everything you need to know
• You're available to work night shifts (23:00 – 07:00)
• You stay calm when things get busy and genuinely enjoy helping people
• Your English is C1+ in both speaking and writing
   

What you'll get:

• Fully remote work - work from wherever you're most comfortable
• Extra bonuses for every night shift 🌙
• Full onboarding and training, so you'll never feel lost
• A friendly startup team
• Plenty of opportunities to learn, grow, and build your career in customer support
   

If helping people, solving problems, and working nights sounds like your thing, we'd love to hear from you! ✨

We are looking for a 🧑‍🤝‍🧑human-first Python engineer to join our global delivery team.  In the age of AI, exceptional customer communication, empathy, and proactive problem-solving matter far more than technical excellence. We value people who listen, understand customer needs, think architecturally, take ownership, and collaborate naturally.  The role involves coordinating customer data engineering requests, resolving ETL/scraper issues, and designing and maintaining data pipelines.  Fluent English and basic to intermediate Python skills are required. We hire for empathy, communication, and architectural thinking first. Technical skills come second. We'll help you grow technically as far as you can go.

Our partner is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for leading iGaming operators.

Due to dynamic growth, the company is inviting a Technical Support Engineer for night shifts to join their Integration Department. The Technical Support Specialist will be responsible for full customer support service of the company’s current partner integrations.
 

Main Responsibilities

– Understand and analyse issues, be able to find appropriate solutions
– Integration protocol testing
– Second-level customer support
– Delivering excellent customer service with 5 shifts a week
 

Mandatory Requirements

– Ready for night shifts only
– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
– A proactive, client-focused attitude and strong work ethic
– Strong problem-solving and troubleshooting skills
– Effective communication skills, both written and verbal
– At least Upper-Intermediate English (written and spoken)
– Eagerness to learn quickly and grow technically
– Working knowledge of XML and JSON
– Basic experience with Git and version control workflows
– Understanding of API protocols (e.g., REST)
– Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

– Must have- iGaming industry
– Hands-on software development experience with Java, C#, Node.js, or TypeScript
– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
– Experience using Jira and the Atlassian stack
– Basic understanding of QA processes and test environments
– Previous experience in a technical support, DevOps, or site reliability role
– Practical experience with monitoring systems
– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
 

We offer

– Competitive salary in EUR, subject to annual performance reviews
– Quarterly bonuses under a transparent and systematic system
– Flexible work schedule
– Remote work option
– Comprehensive medical insurance for you and a significant other
– Financial support during special life events
– Unlimited paid vacation
– Unlimited paid sick leave
– Reimbursement for professional development courses

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re kicking off the collaboration with a new client and we’re hiring an English-speaking Customer Support Representative to support their customers’ needs.

Your future responsibilities include:

• Resolve guest inquiries, most commonly bookings and access issues, plus other reservation and service-related questions as they arise - via inbound calls, OTA platforms, chats, calls, emails, WhatsApps,
• Communicate in true hospitality spirit - Perfect Host Principles, "best for the guest" mindset, genuine care for guests over process compliance,
• Escalate critical cases (refunds, legal, negative review threats) immediately, no attempt to resolve,
• Log/work in client's designated tools (TBC).

Needed experience & skills:

• At least 1 year of experience in Customer Support or hospitality,
• English B2+
• Strong problem - solving skills,
• Excellent communication skills, with a professional, friendly and welcoming approach,
• Resilience and adaptability in a fast-pace environment with constantly evolving processes.
• Readiness to work 5 shifts per week (Monday-Sunday) with the following shift times 07:00 - 15:00; 11:00 - 19:00; 15:00 - 23:00; 23:00 - 03:00; 23:00 - 07:00 (EET time zone). Shifts rotate regularly, and the schedule is shared one week in advance.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management,
• Strong team player with a collaborative mindset,
• Previous experience working with international customers.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We are seeking a highly qualified Customer Support Team Lead to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

We are looking for a proactive and motivated IT Support Specialist, who will work in a fast-paced environment of a growing DefTech company. This role keeps people working, systems documented, and IT operations efficient by covering the essential first-line tasks that allow the rest of the IT team to focus on scalability, automation, and infrastructure stability. 

Main requirements: 

- Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting). 

- Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies. 

- Basic knowledge of Microsoft 365 / Azure AD. 

- Experience with VPN clients. 

- Knowledge of configuring and maintaining network printers, drivers, and print queues. 

- Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals). 

- Basic diagnostic skills for hardware and software issues. 

- Understanding of asset management processes: inventory, asset tracking, database maintenance. 

- Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN). 

 - Strong customer service and communication skills; ability to explain technical issues in simple terms. 

- Attention to detail, responsibility, and reliability. 

- English level: Intermediate or higher — ability to communicate with users and read technical documentation. 

Nice to have: 

- Understanding of onboarding/offboarding processes for employees. 

- Experience with Intune / MDM or similar device management systems is a plus. 

We offer: 

- Official employment in accordance with Ukrainian labor law.

- 24 working days of paid vacation annually.

- Paid sick leaves.

- Medical insurance.

- English language classes.

- Compensation for educational and training programs.

- Access to a corporate gym (launching soon).

- Team buildings and corporate events in a friendly and collaborative environment.