Jobs at Djinni

Role Summary

We are looking for a Senior ML Engineer who will be responsible for the end-to-end lifecycle of machine learning models, including design, training, evaluation, deployment, and ongoing optimization. In this role, the engineer will work on building and maintaining model ensembles, defining inference logic, establishing retraining workflows, monitoring model performance and drift, and integrating ML solutions into production systems that support real-time decision processes.

The platform follows a hybrid architecture where deterministic rule-based logic is applied first, and more complex scenarios are routed to a machine learning layer for deeper analysis.
 

Key Responsibilities:

• Design, train, fine-tune, and optimize machine learning models used for risk estimation, classification tasks, and automated decision support.
• Develop and maintain ensemble strategies that combine outputs from multiple models, including confidence-based routing and prediction aggregation.
• Build and manage retraining pipelines leveraging synthetic, curated, and eventually production-scale datasets to continuously improve model performance.
• Define evaluation methodologies, performance thresholds, fallback strategies, and human-in-the-loop review triggers for low-confidence predictions.
• Collaborate with backend and product teams to integrate model inference into real-time services and scalable production APIs.
• Improve model reliability, interpretability, and operational performance across early-stage and production workflows.
• Implement monitoring systems to track model drift, prediction quality, system latency, and conditions that trigger retraining.
• Explore and evaluate alternative domain-adapted foundation models when appropriate.
• Ensure traceability and auditability of model predictions while adhering to security, privacy, and deployment standards.
• Contribute to system architecture, MLOps practices, and deployment standards for machine learning solutions in secure cloud or on-premise environments.
   

What We’re Looking For:

• Bachelor’s or Master’s degree in Computer Science, Machine Learning, Artificial Intelligence, Data Science, or a related technical field.
• 5+ years of practical experience building and deploying machine learning solutions in production environments.
• Strong proficiency in Python and experience with modern machine learning frameworks such as PyTorch, TensorFlow, or similar tools.
• Solid understanding of core ML concepts including supervised learning, classification, ranking methods, model calibration, and evaluation techniques.
• Experience adapting and fine-tuning domain-oriented models, as well as working with multi-model or ensemble-based approaches.
• Hands-on experience developing ML pipelines covering training, validation, deployment, and iterative retraining.
• Familiarity with integrating ML systems into API-driven services, as well as working with containers, CI/CD pipelines, and model serving infrastructure.
• Experience with experiment tracking, model version control, and monitoring model performance in production.
• Ability to work effectively with incomplete, evolving, or partially labeled datasets in real-world environments.
   

Nice to Have:

• Experience working with AI systems in regulated or compliance-sensitive environments.
• Familiarity with multilingual machine learning use cases or models designed to support multiple languages.
• Experience applying model explainability techniques, confidence estimation, and human-in-the-loop review workflows.
• Exposure to vector search, semantic retrieval methods, or document understanding pipelines.
• Experience building or operating ML solutions in privacy-sensitive environments with strict data protection requirements.
  
  We offer:
• Flexible working schedule
• Fully remote work
• Compensation for medical, educational and sports activities
• Professional growth opportunities
• Internal knowledge-sharing talks
• Awesome team events and activities
• Paid vacation and sick leave

We are looking for a Senior DevOps Engineer to join our team!  

Requirements: 
- Excellent knowledge and regular 3+ years of experience with the following technologies:
- DevOps practices(IaC, CI/CD, GitOps)
- AWS Cloud (EKS, ECR, EC2, IAM, RDS, EBS, EFS, VPC, S3, Route53)
- Kubernetes at the CKA/CKS/CKAD certification level, real clusters management experience.
- Terraform: write, maintain, review, test, and improve complex solutions
- Helm: write, review, and test Helm charts and deploy releases
- Ansible: maintenance of roles and collections, deploy via automated pipelines, troubleshooting
- Basic network concepts knowledge

Will be plus:

- Experience of using and working with Openstack environments is a big plus
- Experience implementing or supporting Hashicorp Vault instances
- Monitoring (Grafana, Prometheus, Tempo, Loki)
- Debian Linux - installation, configuration and administration
- Ability to write and analyze basic bash or python scripts
- Experience completing CNFC, RedHat or other relevant certifications, not for the badge, but for the knowledge

Responsibilities:

The specialist will work in a DevOps team whose primary focus is developing standard and typical solutions using technologies such as Terraform, Ansible, and Helm. So good expertise in those technologies is required. We also deploy and support infrastructure that is based on a K8S clusters (without on-call duties). That means troubleshooting k8s and AWS cloud services. Strong knowledge of GitLab CI and ArgoCD gitops tool will help you greatly. Occasionally a linux system administration and bash/python scripting too. 

 

We are looking for an Account Manager to join an international e-commerce company based in China.
 

The company works with 40,000+ e-commerce stores worldwide and is now launching a new B2B service — agency advertising accounts (Meta / Google / TikTok).
 

This role is focused on client communication and operational coordination, not media buying.

Responsibilities

• Work with e-commerce clients using agency ad accounts
• Explain how the service works and support clients during onboarding
• Coordinate account setup with partner agencies
• Manage ongoing client communication and requests
• Control ad account top-ups (payments) and coordinate with finance

• Ensure smooth day-to-day operations

   

Requirements

• 1+ year of experience as Account Manager / Sales / Customer Success
• Experience in e-commerce / digital / advertising
• Understanding of how online ads or ad accounts work (Meta / Google / TikTok)
• Strong communication skills
• English — B2+

• Ability to work in a fast-paced, international environment

   

Nice to have

• Experience with dropshipping

• Experience with agency ad accounts / performance marketing

   

Working conditions

• Fully remote
• Timezone: partial overlap with China (flexible)

• Communication: WhatsApp / WeCom

   

Why join

• Work with global e-commerce clients
• Fast-growing new product (ad accounts)
• Opportunity to grow into a Lead / Head role
• Performance-based income growth

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach. Our award-winning Customer Care team is known as one of the best in the industry — and now, we’re looking for new talent to join us on this journey!
 
We’re currently hiring Junior Customer Support Agents who are passionate about helping others, eager to learn, and ready to grow in the fast-paced world of tech and SaaS. If you're looking for a supportive environment to kick off or strengthen your support career — this is your chance.

🎯 What You’ll Do:
 

• Provide chat- and email-based support to Reply customers
• Help users troubleshoot product issues and guide them through platform functionality
• Collaborate with other team members to ensure fast and high-quality resolutions
• Assist in documenting recurring issues and updating Help Center articles
• Become a product expert and help clients get real value from Reply

🧩 What We’re Looking For:
 

• 6+ months of experience in a customer support or service role (SaaS experience is a plus, but not required)
• Excellent written English (B2+), with the ability to communicate clearly and empathetically
• Basic understanding of how web-based tools and platforms work
• Willingness to learn fast, ask questions, and take initiative
• A team player who’s organized, responsible, and proactive
• Ability to stay focused and calm in a fast-paced chat environment 

🕒 Work Schedule (Kyiv time)
We’re currently hiring for the following shift:
 

• 17:00 - 01:00 

Please note: These is the shift we’re actively hiring for, and it is non-flexible at the moment. We kindly ask candidates to consider the late hours carefully before applying — shift changes are not planned in the near future.
 
🎁 What We Offer:
 

• Competitive salary for junior-level specialists + bonuses for excellent performance
• A chance to grow with a product that’s loved in the US and globally
• Full onboarding, mentorship, and ongoing training
• Clear path for career growth and specialization (support, QA, onboarding, etc.)
• Remote work with optional co-working coverage
• A friendly team with zero micromanagement and strong support
• 15 paid vacation days, 🇺🇦 national holidays & ~10 days of Christmas vacation
• Sick leaves without limitations
• Access to internal training, literature, and knowledge sessions.

If you're curious, quick-thinking, and care about people — we’d love to meet you.
 
Apply now and help us build unforgettable support experiences at Reply.

CodeGeeks Solutions is a software company led by top-notch experts with over 10 years of experience in product design & software development. We are able to comprehensively cover the needs of our clients and focus on the full cycle of development.

Now we are looking for a Test Engineer in Lviv to join our team!

Why us?

— we trust our team, love and care that everyone feels as comfortable as possible with their work and our atmosphere
— this work will bring you pleasure: you will be able to develop and acquire new skills, and we will help you with this
— here you will find like-minded people and true friends
— here you will feel happy even with thought that Monday is tomorrow
— we are young, promising and successful :)

We Offer:

• 15 days of annual time off paid + company-wide New Year’s holiday in the last week of the year (5 days)
• 20 days of sick leave paid (5 — 100%, 15 — 50%)
• IT Cluster membership
• Flexible work schedule and remote work options
• Chance to make a real impact and shape the future of our company
• Education compensation
• Clear career map, continued professional development and growth opportunities
• Opportunity to work with a talented and dynamic team of experts
• Internal training and meetups
• Access to corporate learning materials
• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Work in a comfortable, modern and cozy office in Lviv
• Team buildings & corporate events

• Referral program

   

You are:

QA with experience/knowledge of:

• Having knowledge of the Fundamental Test Process
• Understanding Agile methodology
• Web Applications and specifics of their testing
• Testing techniques
• Preparing test design according to the defined test approach
• Performing defect analysis and writing detailed and helpful defect reports with expected results for resolving defect
• Creating, updating, supporting, and providing the review of requirements, user stories or other documents related to QC activities on a project
• API Testing (will be a plus)

• Upper Intermediate English level

   

Your responsibilities:

• Participating in all aspects of the QA product lifecycle
• Designing tests
• Preparation of test cases
• Performing root cause analysis on defects in a test environment
• Estimating, prioritizing, planning, and coordinating testing activities
• Active participation in Scrum meetings, iteration planning, and feature demos

• Keeping product high-quality

   

Together we will:

• Run the project for our client to build a great product that makes an impact on the client
• Build an excellent team with a friendly atmosphere

• Support your technical and personal growth — we have a dedicated career plan for all roles in our company

   

Our Recruiting process:

• Interview with HR
• Technical Interview with Head of QA Office

If you want to develop professionally in a team of like-minded people and make this world better — we are waiting for your resume!

About the Company

Our client is a financial technology services provider dedicated to expanding global access to digital assets by building innovative solutions in the cryptocurrency ecosystem. Their products provide exchanges, liquidity solutions, and enterprise-grade integrations for clients worldwide. Specialized in building Crypto, Web3, and various White-Label Solutions, we are looking for an enthusiastic Junior UI/UX Designer to join our engineering team.

In this role, you will have an excellent opportunity to gain hands-on experience in a rapidly growing organization. You will work alongside senior designers and engineers to translate complex financial concepts into intuitive web applications.

As a Designer, you will be a contributor to our development lifecycle. Your main responsibilities will include:

• Design Support: Creating user-friendly interfaces and functional mockups for our exchange and liquidity platforms.
• Prototyping: Help translate requirements and mockups into fully functional, enterprise-grade application designs.
• Collaboration: Work closely with a UI/UX team, product owners, and developers to ensure design consistency.
• Optimization: Optimize components for responsiveness across browsers and devices, with a focus on data-heavy interfaces.
• Team Participation: Actively participate in design reviews, stand-ups, and sprint planning to maintain high-quality standards and share knowledge.

Your AI & Automation Advantage

AI is a powerful co-pilot for modern design. We're looking for someone eager to use AI to supercharge their workflow—from generating assets to streamlining UX research and prototyping.

Who You Are

You are a proactive, detail-oriented, and adaptable designer who thrives in a fast-paced environment. You are:

• A Clear Communicator: You can effectively articulate design decisions and challenges to both technical teammates and non-technical stakeholders.
• A Problem-Solver: You are self-motivated, resilient, and enjoy tackling technical puzzles.
• A Tech Enthusiast: You have a curious mindset with a strong interest in (or passion for) blockchain, cryptocurrency, and financial technology.
• A Team Player: You value feedback and contribute positively to the team's shared goals and culture.

Qualifications

• English: Upper-Intermediate level or higher (both written and verbal).
• Experience: 1+ year of professional experience or a strong portfolio demonstrating UI/UX principles (ideally in fintech or complex web apps).
• Core Technical Skills:
  • Proficiency in modern design tools (e.g., Figma, Adobe XD).
  • Basic understanding of responsive design and grid systems.
  • Familiarity with collaborative workflows and version control concepts.
• Education: A Bachelor's degree in Design, Computer Science, or a related field (or equivalent practical experience).

Bonus Points:

• Knowledge of fintech, blockchain, or cryptocurrency environments.

We Offer

• Flexible Environment: Remote/Hybrid options with offices in Ukraine and Poland (Wroclaw) and flexible working hours.
• Healthcare: Medical Insurance in Ukraine and Multisport program in Poland.
• Support: Tax and accounting services for Ukrainian contractors.
• Growth: English classes up to three times a week, plus mentoring and educational programs.
• Culture: Regular corporate-level activities (parties, team buildings, tech events) and an advanced bonus system.

About the role

We are looking for a Junior QA Engineer who will help maintain high product quality across web applications, admin panels, and internal systems.

You will work closely with developers, PMs, and designers to test functionality, identify bugs early, and support stable product releases.

This role is suitable for someone who wants to build a strong QA career in a technically demanding environment.

Responsibilities

• Perform manual testing of web applications and user flows
• Validate functionality against requirements and expected behavior
• Create and maintain test cases, checklists, and QA documentation
• Reproduce bugs and write clear bug reports
• Verify bug fixes and perform regression testing
• Test UI behavior, logic, validations, and edge cases
• Collaborate with developers and PMs to clarify expected behavior
• Support release validation and stability checks
• Maintain QA documentation and testing processes

Requirements

• 6–18 months of experience in QA, internship, or strong practical manual testing background
• Understanding of manual testing fundamentals
• Ability to write clear and structured bug reports
• Strong attention to detail and logical thinking
• Responsible and systematic approach to testing
• English sufficient for writing bug reports and communication with the team

Mandatory education requirement

Candidates must have completed specialized professional QA / Software Testing courses.

Requirements:

• Course in QA / Software Testing / Manual Testing / Software Quality Assurance
• Course duration at least 3 months
• Certificate or diploma confirming completion

Candidates without formal QA training and certificate will not be considered for this role.

Nice to have

• Experience testing web applications or admin panels
• Experience working with Jira and Confluence
• Basic API testing knowledge (Postman or similar tools)
• Basic SQL knowledge
• Understanding of frontend/backend interaction
• Interest in Web3, AI, fintech, or trading products

What we offer

• Fully remote work format
• Opportunity to work on Web3, AI, and fintech products
• Collaboration with experienced engineers and product specialists
• Strong environment for growth into a Middle QA Engineer

Responsibilities:

• Provide technical support to employees
• Select and purchase equipment
• Prepare equipment for new employees
• Maintain equipment records
• Support office network
• Improve and automate IT department processes

Requirements:

• Advanced knowledge of MacOS, Windows, Linux
• Basic command line knowledge (sh, bash, cmd\powershell)
• Basic understanding of network models (OSI, TCP/IP)
• Understanding of how network protocols work (DHCP, DNS, HTTP, SSL, SSH, VPN)
• Problem identification and resolution skills

Would be a plus:

• Basic knowledge of the Bash and/or Python programming languages
• Basic knowledge of Jenkins, AWS

🔥 About the Project

We are looking for an experienced Integration Developer to join a high-impact project focused on transforming a webshop’s data ecosystem.

The core goal is to rebuild critical data flows from scratch using Alumio (iPaaS), ensuring seamless integration between the webshop and external systems (ERP, PIM, CRM, etc.).

This is a project-based role, with the opportunity to continue working on maintenance and further improvements after the initial phase.

🔑 What You’ll Do

• Design and build complex data routes in Alumio
• Implement data mapping and transformation logic
• Rebuild and optimize existing integrations to match the new architecture
• Ensure stable data synchronization between systems (ERP, PIM, CRM, webshop)
• Perform end-to-end testing and troubleshoot data flow issues

• Create clear documentation for integrations and configurations

   

🧩 What We’re Looking For

• Experience with iPaaS platforms
  👉 Alumio (highly preferred)
  👉 or alternatives like Celigo / Mulesoft / Dell Boomi
• Strong understanding of e-commerce integrations
• Shopify / Magento (Adobe Commerce) / BigCommerce
• Experience working with: REST / SOAP APIs
• Authentication (OAuth, API keys, etc.)
• Solid knowledge of: Data mapping & transformation, JSON / XML / CSV
   

👤 Who You Are

• Analytical and able to translate business processes into technical solutions
• Detail-oriented (you care about data accuracy and stability)
• Self-driven and comfortable working in a project-based environment
• Strong communicator with good English (written & spoken)

We are looking for a strong Python Backend Engineer to lead the development of next-generation real-time inference services in a large-scale mobile data platform.

The system processes billions of requests daily and requires extremely low latency, high throughput, and strong reliability. This role sits at the intersection of backend engineering, distributed systems, and ML model serving.

⚠️ Important: This role is focused on building inference infrastructure and real-time decision services, not on model training or algorithm research.

We are looking for an engineer who can design and scale high-performance distributed backend systems that run ML models in production and apply business logic on top of model outputs.

Responsibilities

• Design and develop low-latency real-time inference services
• Build scalable decision engines combining ML predictions with dynamic business logic
• Integrate services with feature stores and high-performance data layers
• Implement model versioning, shadow deployments, and runtime A/B testing
• Ensure high availability, observability, and performance of production systems
• Optimize latency, throughput, and infrastructure efficiency
• Collaborate with Data Science, Infrastructure, Product, and Engineering teams
• Propose and drive architecture improvements for distributed systems

Requirements

• 5+ years of experience as a Python Backend Engineer / Distributed Systems Engineer
• Strong experience building real-time or high-load backend systems
• Experience with low-latency APIs and async architectures
• Experience with ML model serving frameworks (FastAPI / BentoML / Triton / TorchServe or similar)
• Strong understanding of distributed systems architecture and message queues (Kafka / PubSub)
• Experience with cloud environments (AWS / GCP / OCI) and Kubernetes
• Experience with in-memory or NoSQL databases (Redis, Aerospike, Bigtable, etc.)
• Understanding of MLOps concepts and model deployment lifecycle
• Strong ownership mindset and ability to work independently
• Fluent English and strong communication skills

Nice to Have

• Experience building custom inference platforms
• Experience working with feature stores
• DevOps background
• Experience in high-scale product environments (AdTech / data platforms / real-time systems)
• Strong focus on performance optimization and system design

Hiring Process

• 2 stages: technical + interpersonal

What to expect of your role:

We are seeking a skilled and dynamic Promotion Manager (Product Marketing Manager) to join our team in the fast-paced and exciting iGambling and Betting industry. In this role, you will be responsible for developing and executing effective promotional strategies to drive customer acquisition, retention, and revenue growth. You will collaborate with cross-functional teams to create compelling campaigns and analyse campaign performance to optimise results. This position requires a deep understanding of the iGaming and Betting landscape.

You will be expected to:

• Develop and implement innovative promotional strategies to increase brand visibility, customer engagement, and revenue generation in the iGaming and Betting industry;
• Collaborate with the product and design teams to create compelling marketing campaigns that effectively communicate the unique selling points of our products and services;
• Identify target audience segments and tailor marketing messages and promotions to resonate with their preferences and behaviours;
• Conduct market research and competitor analysis to identify trends, opportunities, and potential risks, and use these insights to inform marketing strategies;
• Monitor key retention metrics and KPIs, such as churn rate, reactivation rate, and customer satisfaction, and utilize data-driven insights to optimize retention initiatives;
• Work closely with the product development team to provide input on product enhancements and features that can drive customer retention and engagement;
• Collaborate with the customer support team to ensure effective resolution of player issues and concerns, and implement proactive measures to prevent churn;
• Develop and maintain strong relationships with VIP players and high-value customers, providing personalized experiences and managing VIP retention programs;

• Prepare regular reports and presentations to communicate retention and promotion performance

  
  What you need to succeed in this role:

• Proven experience as a Product Marketing Manager or Promotion Manager in the iGambling or Betting industry;
• Strong knowledge and understanding of the iGambling and Betting landscape, including industry trends, player preferences, and regulatory considerations;
• Demonstrated success in developing and executing effective marketing strategies that drive customer acquisition, engagement, and revenue growth;
• Good analytical skills and the ability to interpret data and metrics to make informed marketing decisions;
• Creative mindset with the ability to develop engaging marketing content and campaigns;
• Strong project management skills with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously;
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams;
• Strong attention to detail and a results-oriented mindset;
• A passion for the iGambling and Betting industry and a drive to stay ahead of industry trends and developments.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.

Reasons to join us:

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• With flexible working hours and remote options, you'll love the freedom to work on your terms;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with a Recruiter;
2. A 2-hour final interview with the team.

Our recruitment team is very willing to help out, so contact us with any questions you may have!

Responsibilities:

- Plan, launch, optimize, and scale advertising campaigns.
- Maintain accurate reporting and performance tracking for all managed accounts
- Monitor industry trends and algorithm updates, ensuring quick adaptation and implementation of new campaign strategies
- Conduct market research and competitor analysis to identify new opportunities and potential GEOs for launch
- Testing new approaches to campaign launches: GEOs, keywords, and optimization strategies.

Requirements:

- Minimum of 2 years of experience as a PPC Manager in Forex industry (experience in Betting, Gambling or Nutra verticals will be plus)
- Proven record of active campaign launches with successful cases in the last 6 months
- Practical experience managing large advertising budgets
- Knowledge of working with anti-detect browsers, trackers, spy services

- Responsibility
- Attention to detail
- Ability to generate new ideas and approaches
- Proactiveness

Will be a plus:

- Experience in launching advertising campaigns in the Betting, Nutra verticals
- Experience scaling campaigns across multiple GEOs and markets
- Strong analytical skills and ability to analyze campaign results for further optimization
- Knowledge of the certification process for various geos (certifications for Online Gambling, Social Online Casino, Lotto, etc.)

Working terms:

• possibility of remote work;
• paid vacation — 21 working days;
• annual salary review;
• opportunity for career growth within the company;
• additional 10 days off for holidays
• paid english courses

Requirements:

- 3+ years in a senior operational role (working with Fin, Legal, HR departments)
- Proven ability to lead and develop teams, fostering collaboration and a results-driven environment.
- Strong analytical and strategic thinking skills, with a track record of successful strategy execution.
- Exceptional interpersonal and communication skills to influence and collaborate with stakeholders at all levels.
- Excellent problem-solving skills with the ability to make data-driven decisions quickly.
- Able to thrive in a fast-paced, dynamic environment with changing market conditions.
- Proficient level of English (both written and verbal).
- Strategic thinking: ability to see and manage operations in accordance with the company's long-term strategy.
- Effective communication: transparency in communication and ability to establish interaction between departments.
- Organizational skills: creating systems that work without failures.
- Flexibility and initiative: readiness to delve into details, take responsibility, and accept challenges.

Responsibilities:

- Operational Leadership: Oversee day-to-day operations across departments (HR, Legal, Finance)

Finance: experience with bank account opening, KYC/KYB procedures, compliance, P&L development and automation, analytical reports on company resource utilization, cash flow management.

Legal: experience working with contracts and partnership agreements, debtors, building operational structures with internal and external legal entities, company incorporation, nominee services, working with auditors and registrars (foreign companies).
- Strategy Development and Execution: Collaborate with the executive team to develop and implement operational strategies that support business growth
- Team Management: Lead, mentor, and inspire department heads, fostering a high-performance culture focused on excellence and accountability.
- Market Analysis: Monitor market trends, competitors, and industry changes to identify growth opportunities and operational improvements.
Process Optimization: Develop and refine operational processes to improve efficiency, scalability, and productivity across the company.
- Compliance and Risk Management: Ensure all operational activities comply with regulatory requirements and industry standards to mitigate risks and protect the company’s reputation.

Build relationships that truly matter.
Lead a team working with the most valuable users of the product.
Turn strategy, analytics, and trust into long-term growth.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Head of VIP who’s ready to grow with us and shape high-impact retention strategies used by international partners.

Your key responsibilities will include:

– Developing and implementing the VIP strategy: segmentation criteria, tier structure, benefits and bonus limits.
– Managing a team of VIP account managers and hosts: hiring, onboarding, KPI setup and weekly performance reviews.
– Managing top-tier users and maintaining proactive communication while resolving complex requests.
– Planning and controlling the VIP budget: bonuses, cashback, gifting and event expenses; conducting monthly P&L reviews for the segment.
– Working cross-functionally with Product, CRM, Fraud and Finance teams to optimize user journeys and reduce churn.
– Preparing regular reports for C-level management: ADPU dynamics, retention rate, cohort analysis and deposit plan vs. fact.
– Organizing exclusive events and offline activities for VIP users within the approved budget.

It’s a match if you have:

– 3+ years of experience managing VIP programs in digital entertainment platforms.
– Experience leading a team of account managers or VIP hosts (20+ people).
– Hands-on experience with Softswiss/Truelabel/Soft2bet platforms.
– Deep understanding of back-office systems: user management, limits, bonus tools and segmentation with daily operational use.
– Strong analytical skills and the ability to independently extract and interpret data from CRM and BI tools.
– Experience building cohort reports and a strong understanding of key VIP metrics such as ADPU, LTV, retention rate, and churn, including tier-based performance analysis.
– Experience building operational reports and tracking systems independently.
– Experience building or managing a tier structure for a VIP program including segmentation logic, benefits and upgrade/downgrade mechanics.
– Experience setting KPIs for account managers and conducting regular performance reviews.
– Strong negotiation skills and the ability to build trust with high-value users.
– Advanced level of English (written and spoken).
Nice to have:
– Experience working in a multi-brand environment or holding structure.
– Understanding of international regulatory environments.
– Experience building VIP programs from scratch.
– Experience working independently with cohort reports.

What we offer:

– Office-based role in Warsaw.
– Competitive fixed salary + performance bonus tied to VIP KPIs.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress)
– A supportive, friendly team where knowledge-sharing is part of the culture
– Coverage for professional events and learning
– Corporate events and participation in international industry events
– Birthday greetings, team buildings, and warm human connection beyond work
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners

Ready to lead a direction that directly influences business growth?

Send over your CV now — we’d love to get to know you better!

We’re looking for a proactive Junior/Middle Business Development / Partnership Manager to help us grow our partner network, build strong client relationships, and drive sales.

💡 Requirements

• 6+ months of experience in IT sales / business development / partnerships (B2B, outstaff, outsource);
• Strong written and spoken English (Upper-Intermediate / B2+);
• Excellent communication and relationship-building skills;
• Attention to detail and structured approach to CRM management;
• Proactive mindset and analytical thinking;

• Ability to manage multiple conversations and priorities simultaneously.

   

🔑 Key Responsibilities

Primary:

• Drive sales and develop the client base;
• Build and maintain long-term relationships with clients and partners;
• Communicate with clients, partners, and candidates via Telegram and Email (fast response, follow-ups, professional tone);
• Conduct intro calls and discovery meetings: gather requirements, validate expectations, and shape client requests;
• Evaluate incoming positions, prioritize them, and transfer to the recruitment team;
• Maintain and update CRM systems (HubSpot, Monday);
• Participate in negotiations and support contract agreements.

Secondary:

• Prepare for conferences and events, conduct intro calls, and follow up with leads;
• Research and test new sales channels (LinkedIn, WhatsApp, Slack, etc.);
• Support partnership initiatives and help expand the network;
• Perform additional business development tasks as needed.