Jobs at Djinni

Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨ 

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊

With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀

We’re growing fast — and now looking for a  Game operations manager! 
 

🌟 What we expect from you

• 3+ years of experience in iGaming (Game Operations / Casino Operations)
• Proven experience working with Tier-1 GEOs (must-have)
• Strong understanding of the casino game lifecycle (adding, testing, activation, updates, archiving)
• Hands-on experience working with game providers and aggregators
• Experience with game integrations and provider communication
• Solid experience in managing Casino Lobby (categories, providers, collections)
• Understanding of game availability across GEOs, locales, and player segments
• Experience in monitoring game performance and identifying issues
• Strong attention to detail and operational mindset
• Ability to manage multiple tasks and large volumes of data
• Good communication skills and cross-functional collaboration
• English — Intermediate+ (for communication with providers and internal teams)
• Experience in iGaming B2C is a must
   

🎯 Your future responsibilities

• Manage the full game lifecycle: adding, testing, activation, updates, and archiving
• Work closely with game providers and aggregators (communication, issue resolution, integrations)
• Monitor game performance and availability across GEOs and player segments
• Review game rounds, investigate issues, and escalate to providers
• Maintain and optimize Casino Lobby (categories, providers, collections, game placement)
• Support new provider integrations and ensure smooth rollout of games
• Monitor product stability and escalate technical issues
• Collaborate with Product, Tech, and Support teams
• Handle game-related requests from Support/VIP teams
   

🎁 What We Offer

💰 Competitive salary and performance-based bonuses
📚 Professional growth in a fast-scaling iGaming company
🚀 Deep involvement in game operations and provider integrations
🤝 Supportive and collaborative team culture
🌍 Flexible work environment focused on growth and innovation

Who are we looking for?

We are looking for a developer who is ready to join our team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Requirements:

• B2 English (Upper-Intermediate);
• At least 4+ years of commercial experience with JavaScript;
• At least 3+ years of commercial experience with Node.js;
• At least 2+ years of commercial experience with React.js;
• Experience with TypeScript and Nest.js;
• Experience working with meta-frameworks over React (e.g., Next.js, Remix);
• Experience with RDBMS and NoSQL databases;
• Experience with implementing automated testing platforms and unit tests;
• Experience with REST;
• Experience with Redux/Mobx or other state management libraries;
• Familiarity with modern interface pipelines and assembly tools;
• Ability to communicate well with process participants and team members related to business;
• Experience in integrating with external APIs;
• Solid understanding of object-oriented and functional programming;
  Flexibility and ability to adapt to changes;
• Ability to work closely with Product Managers and Engineering Team-members;
• Experience working with message brokers such as RabbitMQ, SQS, or NATS;
• Understanding and practical knowledge of Secure Software Development Life Cycle (SSDLC) principles;
• Experience building AI-powered solutions;
• Knowledge of observability and monitoring practices, including implementation of metrics, logs, and traces based on industry best practices.
   

Good to have:

• Experience with DevOps;
• Experience with cloud services such as AWS, GCP or Azure;
• Experience with CI/CD processes;
• Experience with Unit/E2E testing;
• Understanding of design and architecture principles;
• Experience with Infrastructure as Code (IaC);
• Experience with solution and system architecture;
• Experience using AI tools to enhance productivity;
• Experience building advanced AI agents;
• Familiarity with emerging protocols and specifications for AI agent systems, such as MCP, A2A, and AG-UI.

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects immediately or after training.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

Additionally:
The company has the ability to provide employee reservations in accordance with the current legislation of Ukraine.

Requirements:

• B2 English (Upper-Intermediate)
• At least 3+ years of commercial experience with JavaScript;
• At least 2+ years of commercial experience with Node.js;
• At least 2+ years of commercial experience with React.js;
• Experience with Typescript, Nest.js;
• Experience with RDBMS and NoSQL databases;
• Experience with implementing automated testing platforms and unit tests;
• Experience with REST;
• Experience with Redux/Mobx or other state management libraries;
• Familiarity with modern interface pipelines and assembly tools;
• Ability to communicate well with process participants and team members related to business;
• Experience in integrating with external APIs;
• SOLID understanding of object-oriented and functional programming
• Flexibility and ability to adapt to changes;
• Ability to work closely with Product Managers and Engineering Team members.

Good to have:

• Experience with DevOps;
• Experience with cloud services such as AWS, GCP or Azure;
• Experience with CI/CD processes;
• Experience with Unit/E2E testing;
• Understanding design, and architecture principles;
• Experience with message brokers, like RabbitMQ, SQS, etc;
• Experience with Infrastructure as code (IaC).

Due to the launch of a new project, we are looking for a  Junior Automation QA Engineer (JS) to join our technical team and ensure stable product quality.

Responsibilities:

• Develop and maintain automated tests to ensure product stability;
• Create and execute test cases, covering critical areas with API/UI automation;
• Support and enhance the existing test automation framework based on new requirements;

• Work closely with developers and manual QA engineers to improve product quality.

   

Required Skills:

• 0,5 + years of experience with JavaScript/TypeScript and Playwright in test automation;
• Understanding of QA methodologies, tools, and processes;
• Basic programming skills and familiarity with OOP principles;
• Knowledge of JavaScript and experience in test automation;
• Hands-on experience with at least one test automation framework: Cypress, WebdriverIO, or Playwright;
• English (Intermediate level, written and spoken);

• Self-motivated, proactive, and result-oriented mindset.

   

Nice to Have:

• Experience with Linux, Docker;
• Knowledge of CI/CD processes;
• Experience working with SQL;

• Ability to integrate API calls with UI tests.

   

What We Offer:

• Work with experienced colleagues who are ready to share their knowledge;
• Opportunities for professional development and career growth;
• Involvement in various projects covering different areas of software development;
• Free English courses and daily language practice with colleagues;
• Paid vacation and sick leave.

We are looking for an Integration Team Lead to own the architecture and reliability of our advertising platform integrations while leading a small engineering team and driving the integration roadmap. In this role, you will design and scale data pipelines that process large volumes of advertising data, ensure stable data synchronization across external marketing platforms, and lead new integration initiatives from API evaluation to production rollout. You will play a key role in shaping the platform’s integration strategy, mentoring engineers, and building scalable, AI-enabled integration solutions that power our core data infrastructure.

Requirements
- 5+ years in backend/data engineering, including 2+ years working with advertising/marketing APIs.
- Hands-on experience with Meta Marketing API and/or LinkedIn Marketing API: real work with rate limits, async reports, breakdowns, attribution windows.
- Strong Python skills: production-grade code with error handling, logging, and tests.
- Experience leading a team (2+ people): code reviews, task planning, growing engineers.
- Solid understanding of data pipeline patterns: idempotency, backfill, incremental sync, schema evolution.
- Experience with GCP or comparable cloud (AWS/Azure) at the service design level.

- Actively use AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) in daily engineering workflows for code generation, debugging, documentation, and data pipeline design, applying sound engineering judgment when validating AI-generated outputs.

Nice to Have
- Knowledge of the Programmatic ecosystem: DV360, The Trade Desk, OpenRTB.
- Experience with BigQuery and/or ClickHouse.
- Pulumi / Terraform for IaC.
- Understanding of advertising metrics: impressions, clicks, conversions, ROAS, attribution models.

Responsibilities
- Own the architecture and evolution of all platform integrations: Meta Marketing API, LinkedIn Marketing API, Programmatic channels (DV360, The Trade Desk, etc.).
- Lead a team of 2-4 engineers: code reviews, sprint planning, mentorship.
- Design and maintain data pipelines: Ad Platform APIs to BigQuery/ClickHouse via Cloud Run Jobs and n8n workflows.
- Ensure data sync reliability: monitoring, alerting, error handling, retry strategies.
- Work with API rate limits, OAuth flows, and webhooks across advertising platforms - Drive new integration projects from API evaluation through production rollout. 
- Collaborate with the product team to prioritize the integration roadmap.

What We Offer

- Fully remote with flexible hours (aligned with EU timezones for syncs).
- Influence on the quality assurance strategy across the entire engineering department.
- A cross-team role with visibility into every part of the product.
- AI-first tooling.
- Claude Code licenses and cutting-edge AI development workflows. 
- A team with no bureaucracy, decisions are made fast.

We are looking for a Senior Data Engineer. This is not a standard ETL role. You will work on a high-load system processing 10,000+ executions per minute, building scalable pipelines where AI and LLM logic are embedded directly into production data flows.

The role combines data engineering, backend thinking, infrastructure ownership, and real production AI integration.

What you will do:

• Design and maintain scalable data pipelines in Python on Google Cloud Platform
• Build and optimize AI-driven scoring flows using LLMs for real-time identity enrichment
• Work with BigQuery, Apache Spark, and Apache Iceberg for heavy data processing
• Maintain high-load orchestration with custom Python nodes and complex workflows
• Own deployment and release processes (CI/CD)
• Optimize PostgreSQL performance under heavy load
• Investigate incidents and resolve root causes permanently

• Use AI engineering tools such as Claude in daily development

   

Requirements:

• 4+ years of experience in Data Engineering / Backend Engineering
• Strong Python skills
• Commercial experience with production LLM integration (OpenAI / Anthropic / Gemini)
• Strong knowledge of GCP (Cloud Functions, IAM, Networking)
• Experience with BigQuery, Spark, Iceberg
• Good understanding of Kubernetes
• Experience with workflow orchestration tools (n8n is a strong plus)
• Strong practical knowledge of PostgreSQL

• English level B2+

   

What is important for us:

• Ownership mindset
• Fast learning ability
• Strong problem-solving approach
• Active AI usage in engineering work
• Focus on practical results over unnecessary complexity

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

We’re seeking a skilled and enthusiastic Clinical Design Engineer to join Materialise.

If you are selected for the job, you will need to undergo thorough training before handling real cases. We will teach you everything you need to know. We are not looking for experts but motivated individuals willing to learn and grow with us.

Responsibilities:

⁃ A Clinical Design Engineer developing medical implants and guides for CMF based on Clinical engineer requests, surgeon's preferences, and anatomy aspects according to work instructions and established procedures;

⁃ Able to determine the high-level clinical reality and history of the patient based on medical image data, and other additional data if applicable.

Requirements:

⁃ University degree in Mechanical Engineering or the Biomedical Engineering field is a plus (commercial experience is not mandatory);

⁃ Good 3-dimensional thinking & basic experience with CAD tools (SolidWorks or similar);

English level: Intermediate.

⁃ General engineering knowledge;

⁃ Detail-oriented and good at troubleshooting;

⁃ Good self-organization skills;

Will be a plus

Understanding of 3D-printing technology.

We are looking for a Game Portfolio Manager with a strong understanding of iGaming content, market trends, and player behavior. This role bridges product and analytics — you’ll shape the strategy behind our game lineup, ensuring we offer the most engaging, high-performing titles across different markets and GEOs.

Vision of the role:
We’re looking for someone who feels confident working with games and truly understands how they function under the hood — the mechanic, player behavior, and what makes a title perform. You’ll collaborate closely with department leads and take full strategic ownership of our entire game portfolio — defining the content strategy, setting performance benchmarks, and developing actionable roadmaps. The focus is on strategic thinking and decision-making: analysis, identifying trends, and turning data into clear strategic decisions that drive portfolio growth.

Responsibilities:
- Analyze slot market trends, player behavior, and competitor games.
- Select and evaluate game concepts for portfolio integration or internal development.
- Define product requirements (mechanics, bonuses, visuals, UX) and oversee lifecycle.
- Build strategy to maximize game performance across GEOs.
- Collaborate with marketing and cross-functional teams to drive engagement and ROI.
- Track KPIs (engagement, retention, conversion, GGR) and generate reports for management.

Requirements:
- Experience in iGaming (Product, Game, or Marketing Manager roles).
- Deep understanding of gaming mechanics: slots, crash, instant, dice, live.
- Knowledge of key metrics: RTP, GGR, NGR, LTV, retention, conversion.
- Understanding of market trends across Europe, Latam, Asia, and Africa.
- Experience with analytical tools (Power BI, Excel, Tableau, etc.).
- Strategic mindset with commercial intuition – ROI and business impact awareness.
- Strong communication, coordination, and leadership skills.
- Flexible and adaptable in a fast-changing market.

We offer:
- Convenient work schedule (8/9/10/11 — 17/18/19/20);
- 21 working days of vacation;
- 10 working days of sick leave;
- Extra days off for birthday, wedding, etc and for public holidays;
- Payment for training;
- Financial and intangible gifts from the company;
- Free communication, the ability to influence processes and implement your ideas;
- Comfortable and easy management, no tyranny.

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.

1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.

2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).

3. The Offer Stage

We are looking for an ambitious and detail-oriented iGaming Research Analyst to analyze gaming products and bring structure to a large volume of data across our own games and competitors. This is an operational-analytical role with a clear path toward strategic responsibilities and product analytics.

What You Will Do:
1) Research Our Games

• Extract ~50 parameters per game: interface, mechanics, RTP, volatility, gameplay features, multipliers, paylines, bet ranges, and more;
• Analyze games through UI, descriptions, visuals, and gameplay logic;

• Maintain a unified database, ensuring consistent comparison standards across all products.

   

2) Competitor & Market Analysis

• Identify top-performing games across specific countries and regulated markets;
• Extract the same ~50 parameters from competitor titles;
• Compare competitors’ games with our portfolio;

• Determine which of our games align best with market leaders — supporting product certification decisions;

   

3) Data Analytics & Structuring

• Manage organized sheets, summary tables, clusters, and filters;
• Create comparison matrices and analytical tables;

• Prepare concise findings and recommendations.

   

4) Growth & Development
 As you gain experience, you will participate in:

• Product discussions and decision-making;
• Improving research and analytics methodology;
• Identifying new parameters for deeper analysis;

• Recommending the best games for different markets.

   

Requirements:
Must-Have:

• Strong Excel / Google Sheets skills (formulas, pivots, filters, VLOOKUP/HLOOKUP/IMPORTRANGE);
• Willingness to handle large volumes of operational research;
• Interest in gaming and motivation to grow in iGaming analytics;
• Basic English to understand game interfaces and terminology.

Nice-to-Have:

• Experience in iGaming (slots, crash, betting games);
• Understanding of mechanics: RTP, volatility, jackpots, bonuses, multipliers;
• Competitive analysis skills;
• Basic SQL (or readiness to learn);
• Experience with iGaming markets, providers, certifications.

Personal Qualities:
We need someone who:

• Meticulous, focused, yet energetic and proactive;
• Able to work independently without constant supervision;
• Improvement-oriented rather than task-following;
• Aspiring to grow into an Analyst, Product Specialist, or Market Research Lead;

• Passionate about games and curious about how they work under the hood.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;
• Comfortable and easy management, no tyranny.

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage

Responsibilities: 

• Develop and implement CRM strategy (email, push, SMS, etc.)
• Manage the customer lifecycle (LTV, retention, reactivation)
• Segment the user base and personalize communications
• Set up and launch automated (trigger-based) campaigns 
• Analyze campaign performance (open rate, CTR, conversion, ROI)
• Conduct A/B testing and optimize funnels
• Work with CRM systems and CDPs
• Collaborate with marketing, product, and BI teams

• Ensure data quality and segment accuracy 

   

Requirements:  

• 2–3+ years of experience as a CRM Manager / Lifecycle Manager
• Understanding of retention mechanics and customer journey
• Experience with tools (e.g., Salesforce, HubSpot, Braze, Optimove, etc.)
• Strong analytical skills (Excel / SQL / BI tools)
• Understanding of A/B testing 
• English level B2+ or higher

Nice to have: 

• Experience in iGaming / fintech / e-commerce
• Experience working with large user databases
• Experience with real-time communications

• Knowledge of GDPR and personal data handling 

   

We offer: 

• Convenient work schedule (8/9/10/11 — 17/18/19/20); 
• 21 working days of vacation; 
• 10 working days of sick leave; 
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for professional training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;
• Comfortable and easy management, no tyranny.

How We Hire: 
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride. 

1. Pre-Screen Call — 30 min A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions. 

2. Hard Skills Interview — 30–60 min You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here). 

3. The Offer Stage

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.

At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes — from yoga and fitness to better habits and mental well-being.
Now, we’re looking for a user-centric Product Marketing Manager — someone who will drive real growth by deeply understanding the audience, crafting compelling product narratives, and bridging the gap between user needs and business goals.

What to expect:
— Global focus: Tier-1 markets (US & beyond) with proven traction and clear room to scale;
— AI-first approach: smarter workflows and a clean, personalised user experience;
— Experimentation at the core: a strong setup with a funnel builder, deep analytics, and continuous A/B testing;
— Focus on product: acquisition is driven by experienced UA, Creative, and PPC teams — you focus on product growth and impact;
— Direct collaboration with the CEO: built 10+ successful products in the niche and actively involved in product decisions;
— Fast-paced execution: quick decisions, real ownership, and no unnecessary approvals;
— Clear growth path: real opportunities to grow into Lead, Head, or GM roles as the company scales.

What you will do:
— Own and optimize the full conversion funnel — from onboarding to purchase — with a strong focus on web flows, monetization models, and pricing;
— Design, test, and scale new monetization strategies to outperform market benchmarks and increase ARPU, Conversion, LTV;
— Run A/B tests end-to-end, analyze results, and quickly implement data-driven improvements;
— Research markets, competitors, and user behavior to uncover growth opportunities and user pain points;

— Work with Meta, Google, and AppLovin performance marketing channels;
— Formulate and validate hypotheses across different funnel stages using both quantitative and qualitative data;
— Collaborate cross-functionally with UA, Creative Production, Design, and Analytics to ensure alignment, fast execution, and measurable impact.

What we’re looking for:
— 3+ years of experience in Growth, Product Marketing, or Product roles, including B2C subscription-based products;
— Proven track record in conversion optimization, monetization, and pricing strategy (web experience highly preferred);
— Strong hands-on experience in A/B testing, data analysis, and data-driven decision-making;
— Solid understanding of unit economics, key product and marketing metrics;
— Ability to conduct market and competitor research and analyze user behavior to identify growth opportunities;
— Expertise in launching and scaling products from scratch, owning key growth and marketing processes end-to-end.
— Analytical yet user-centric mindset, with the ability to balance monetization goals and customer value;
— Confident English (B2+)​.

What we offer:
— Work from anywhere with a fully remote setup that adapts to your lifestyle;
— Flexible working hours that align with your most productive rhythm;
— Basic benefits package, including paid vacation, sick leave, and more;
— Personal and professional support, with advocacy available when you need a hand;
— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We’re not looking for someone to just “join the team” — we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.
If that sounds like you — send over your CV, and let’s talk!

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

Why choose Galaktica:

• Minimal bureaucracy - we focus on results;
• Growth through coaching and structured learning;
• Opportunity to build products and launch startups;
• Personalized development paths;
• Flexible work format (remote / office / hybrid);
• Full equipment provided;
• Medical insurance or sports compensation;
• 15 days of paid vacation + unlimited sick leave and one-day offs;
• 70% compensation for foreign language learning;
• 4 corporate events per year;
• Sports activities and team events.
  
   

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

Why choose Galaktica:

• Minimal bureaucracy - we focus on results;
• Growth through coaching and structured learning;
• Opportunity to build products and launch startups;
• Personalized development paths;
• Flexible work format (remote / office / hybrid);
• Full equipment provided;
• Medical insurance or sports compensation;
• 15 days of paid vacation + unlimited sick leave and one-day offs;
• 70% compensation for foreign language learning;
• 4 corporate events per year;
• Sports activities and team events.
  
   

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
 

About the role:

This is an internal role focused on outreach, partnerships, and placements that improve rankings and bring relevant referral traffic. This is not a client facing role.
 

What you will do:

• You will build and execute a link acquisition plan for priority service pages, state pages, case studies, and thought leadership content
• You will find and qualify websites for outreach, focusing on relevance, quality, and real traffic
• You will run outreach campaigns to secure placements through guest posts, editor mentions, partnerships, resource pages, and digital PR angles
• You will coordinate with our writers and designers to create assets that earn links, like research posts, comparisons, templates, and tools
• You will manage our local and industry citations where relevant, and keep listings consistent
• You will monitor backlinks, anchors, and competitors, and provide weekly updates on what is working
• You will protect the domain by avoiding risky tactics and keeping everything aligned with Google guidelines
   

Requirements:

• Proven link building experience with examples of placements you secured
• Strong prospecting and outreach skills, including personalized email and relationship building
• Understanding of SEO fundamentals, including topical relevance, anchors, and avoiding harmful patterns
• Comfort using tools like Ahrefs, Semrush, Moz, or similar, and Google Search Console
• Ability to work systematically and track everything in a spreadsheet or CRM style pipeline
   

Nice to have:

• Experience with B2B services, SaaS, or software agencies
• Experience with digital PR pitches and creating link worthy content angles
• Experience supporting state localized SEO pages and local SEO citations
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—23:59 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency