Jobs at Djinni

About Respona
 

Respona is a done-for-you service that helps brands increase their visibility in AI answers and improve their Google rankings by earning authoritative brand mentions and backlinks from top-tier publications. We sit at the intersection of two of the most important shifts in marketing right now: the rise of AI search and the enduring importance of authority in Google. We deliver results without our customers lifting a finger.
 

The Role
 

We're hiring a Senior WordPress Developer on a part-time, hourly basis to help us extend and maintain the custom WordPress stack that powers respona.com.
 

This is not a "fix my WordPress site" gig. Our site runs on a custom theme (Respona 2.0) and a custom OOP-based plugin (Respona Core) that we built ourselves. It's an organized, modern codebase with proper class architecture, custom post types, custom shortcodes, REST API endpoints, Webpack-based asset builds, and Cloudflare-aware caching. We want a senior developer who appreciates that and can work inside it like a craftsperson, not bolt on twelve plugins and call it a day.
 

We care a lot about code quality, performance, and long-term maintainability, so we're looking for a developer who shares that mindset and wants an ongoing engagement.
 

What You'll Own
 

Theme and plugin development

• Build new features inside the Respona Core plugin using the existing OOP architecture (Element, Hook, Shortcode, CPT, REST, and Ajax classes)
• Develop and maintain custom page templates in the Respona 2.0 theme (Homepage, Pricing, Tools, Integrations, Glossary, Use Case, and more)
• Build custom shortcodes, hooks, and elements following the existing modular structure under /shortcodes, /hooks, and /elements
   

Custom post types and content models

• Extend our custom post types (Elements, Templates, Integrations, Glossary) and their associated taxonomies as new content needs emerge
• Work closely with ACF Pro to give the team flexible, structured ways to manage page content
   

Performance and infrastructure

• Maintain and improve our Webpack-based asset pipeline (CSS/JS minification and bundling per page template)
• Keep caching layers healthy across LiteSpeed Cache, Cloudflare, and Cloudflare APO
• Optimize page load performance, Core Web Vitals, and rendering of our custom Bootstrap-based frontend
   

Modernization and code health

• Help us continue migrating legacy patterns from Respona 1.0 into the cleaner Respona 2.0 architecture
• Refactor older code where it makes sense (for example, modernizing AJAX endpoints into REST API routes for consistency)
• Keep dependencies, security, and best practices up to date
   

REST API and integrations

• Maintain and extend our custom REST endpoints under the respona/v1/ namespace (Turnstile validation, MailChimp subscription, lead submission, Backlink Checker, Email Verifier, Email Finder)
• Implement new endpoints with proper permission checks, parameter validation, and clean JSON responses
   

Who You Are
 

• Senior WordPress developer. You have 5+ years of professional WordPress development experience and you've built real custom themes and plugins, not just configured them
• Strong PHP and OOP fundamentals. You're comfortable working inside class-based architectures, you understand abstraction, and you write code that other developers can read and extend
• Deep WordPress internals knowledge. Hooks, filters, custom post types, taxonomies, REST API, transients, the template hierarchy, and Gutenberg are second nature to you
• Modern frontend tooling. You're comfortable with Webpack-based asset pipelines, Bootstrap, and writing maintainable CSS and JS
• Performance-minded. You think in terms of Core Web Vitals, caching strategy, asset loading, and render performance, and you've shipped sites that score well in production
• Quality-obsessed. You sweat the details, you write clean code, and you'd rather slow down to do it right than ship something fragile
• Comfortable working independently. You're hourly and part-time, which means you can scope your own work, manage your time, and ship without needing to be managed
   

Bonus Points

• Experience with ACF Pro, Yoast SEO Premium, LiteSpeed Cache, Cloudflare APO, and Smush Pro
• Custom Gutenberg block development
• Experience migrating legacy WordPress codebases into cleaner modern architectures
• Familiarity with custom Bootstrap builds and design system work
• Experience integrating WordPress with third-party APIs (MailChimp, Cloudflare Turnstile, custom services)
• Background working on high-traffic content sites where SEO and performance matter
   

Why Join Us

• Work on a real, well-organized codebase, not a wild plugin zoo
• Profitable, founder-led, and growing. No growth-at-all-costs theater
• Flexible hours, fully remote, and a long-term ongoing engagement (not a one-off project)
• Competitive hourly rate based on experience
• Direct collaboration with a small, sharp team that respects developer craft

We’re building an AI-driven payments product that helps merchants recover lost revenue, improve approval rates, and optimize their payment flows.

Right now, we’re growing our sales direction and looking for a Sales Representative who’s not afraid of cold outreach and direct communication and is ready to take ownership of building pipeline and closing opportunities.

What You’ll Do

• Run cold outreach (calls, LinkedIn, email) to attract new merchants
• Identify and connect with decision-makers (founders, heads of payments, ops)
• Clearly explain product value in business terms
• Build and manage your own outbound pipeline
• Qualify leads and bring them to meetings with the team

• Work closely with founders on shaping the sales process

   

We’re Looking For Someone Who

• Has experience in B2B sales / SDR / lead generation
• Is confident in cold calling and outreach
• Knows how to structure outreach and follow-ups
• Is comfortable working in a fast-moving startup environment

• Can work independently and take ownership

   

Strong Plus

• Experience in fintech / payments

• Experience selling to online businesses or high-risk merchants

   

What You Get

• Fully remote work
• Flexible schedule (no tracking, no micromanagement)
• Direct impact on revenue and growth
• Close work with founders and fast decision-making

We are looking for an experienced backend engineer to help River migrate our messaging integration from Unipile to direct Meta APIs.

The project involves integrating directly with Meta's messaging products, including Instagram Messaging, Facebook Messenger, and WhatsApp Cloud API. The goal is to support account connection, incoming message webhooks, outbound replies, message status updates, attachments/media, and reliable error handling.

You should have strong experience with:
- Meta Graph API
- Instagram Messaging API
- Facebook Messenger Platform
- WhatsApp Cloud API
- Webhooks and event processing
- OAuth and token management
- Python backend development
- Async APIs, Pydantic, and FastAPI-style services
- PostgreSQL or Supabase
- Google Cloud, Pub/Sub, Cloud Functions, or similar infrastructure
- Meta platform policies, app permissions, and webhook security

Responsibilities:
- Implement direct Meta account connection flows
- Receive and verify Meta webhooks
- Normalize incoming messages into our existing inbox system
- Send outbound messages through Meta APIs
- Support media and attachments
- Handle reconnects, token expiration, retries, rate limits, and provider errors
- Add tests and staging validation for the integration
- Help River safely migrate away from the current Unipile-based integration

Nice to have:
- Experience with Meta App Review
- Experience with WhatsApp message templates
- Experience migrating from a third-party messaging aggregator
- Experience working with CRM, inbox, or customer messaging products

Policy compliance:
- You understand Meta's usage policies around outreach, follow-ups, templates, consent, and other message types.

Please apply with examples of previous Meta, WhatsApp, Instagram, Messenger, or webhook-based integrations you have built.

We are looking for someone who can own the integration end-to-end, communicate clearly, and work carefully inside an existing production codebase.

🇺🇸 We’re looking for an Affiliate Manager to help scale a fast-growing US Sweepstakes product.
You’ll own partner relationships, traffic quality, and performance optimization while working in a fast-moving environment focused on growth, testing, and scaling what works.

💪 Key Responsibilities:

• Source, onboard, and manage affiliate partners for the US market
• Build long-term relationships with affiliates and continuously expand the partner network
• Monitor traffic quality, identify scaling opportunities, and detect/prevent fraud or low-quality traffic
• Analyze key performance metrics (ROI, EPC, CPA, LTV, retention) and provide actionable insights
• Optimize traffic flows, campaigns, and partner performance to maximize profitability
• Coordinate with Product, CRM, Design, and Analytics teams to improve affiliate performance
• Stay on top of market trends, competitor activity, and new acquisition opportunities

🔥 Skills & Competencies:

• 1.5+ years of experience in affiliate marketing within iGaming / Betting / Sweepstakes
• Strong understanding of traffic funnels, conversion flows, and affiliate economics
• Experience working with US-facing products or traffic sources
• Upper-Intermediate English or higher
• Strong analytical mindset and ability to work with performance metrics and large data sets
• Ability to prioritize, multitask, and operate effectively in a fast-moving environment
• Strong communication and negotiation skills

⭐ Nice to Have:

• Experience in fast-scaling startups
• Experience with Sweepstakes products and US acquisition channels
• Existing network of affiliate partners within iGaming

🎁 What We Offer:

• Full remote work
• Flexible working hours (start between 10:00 and 12:00 CET)
• 8-hour workday + break
• 28 calendar days of paid vacation (after probation)
• 4 personal days off
• 10 paid sick leave days
• Healthy boxes and corporate gifts (including birthday gifts)
• Work with experienced leaders from top-tier companies
• Company-provided equipment

If you see yourself in this role, let’s talk 💛

Required Skills

• BS/MS degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field, or currently enrolled as a student in the final years of the program.

• Embedded programming expertise with C/C++, experience developing on embedded MCU’s such as ARM cortex M series.

• Understanding of embedded wireless product design including software, firmware, and hardware drivers.

• Intermediate English level or higher (written / spoken).

As A Plus

• Experience of developing embedded applications / product software (SDK) for wireless communication standards.

• Experience with software test and continuous improvement.

• Understanding of low power wireless communication technology including protocols / stacks such as Bluetooth Classic, Bluetooth LE, Zigbee, Thread, or WiFi.

• Experience with GitLab.

• RISC-V experience.

• Experience with JIRA.

Responsibilities

• Implement software roadmaps (embedded applications and SDK) for our expanding range of low power wireless IoT SoCs, including Bluetooth, WiFi, HomeKit, Thread, and Connected-Home-over-IP.

• Enable selected RTOS and open source platforms on Telink’s RISC-V family of IC’s to cater for the needs for both vertical and long tail markets.

• Development of high-performance embedded software, continuous improvement and excellent software quality and performance across a wide range of wireless SoC hosts.

• Collaborate, discuss and develop new technologies and approaches with technology partners and customers.

We Offer

• Highly attractive monetary remuneration including bonuses.

• Medical insurance.

• Professional development opportunities / personal growth.

• Paid vacation (personal and public).

• Company social events.

Project Description

Telink Semiconductor is an acknowledged leader in silicon wireless technology. You will be a critical part of a global team with proven expertise in mixed signal silicon design and embedded software development. Together we will develop and deliver world class wireless solutions to empower select market segments; these include SmartHome, PC Accessories and Consumer Packaged Goods.

If you want to collaborate with us and have the skills and desire to drive an exciting future, please connect with us.

About AGOL Worldwide

AGOL Worldwide is a US-based specialized freight forwarder focused on premium, time-critical logistics. We move shipments where minutes matter and execution has to be flawless. Our world includes air cargo, automotive, IT hardware, aviation and AOG, importer of record, exporter of record, and high-stakes international operations across the Americas, Europe, and Asia.

Our tagline says it best. On time because we care.

We are growing our global operations team and looking for a sharp, organized professional who can keep complex international shipments moving and clients fully supported.

About the Role

You will be the operational engine behind our account managers and clients. This is not a passive coordinator role. You will own quoting, follow-ups, partner coordination, and the daily back-and-forth that keeps international shipments on track and clients informed.

You will work directly with our US team, our international agents, and our clients across multiple time zones. The role demands accuracy, speed, and clean written English.

What You Will Do

Build and send international freight quotes for IOR, EOR, and door-to-door services using our branded templates and pricing logic.

Coordinate with origin and destination agents to confirm rates, capacity, and timing.

Manage active shipments through milestones, exception handling, and proactive client updates.

Follow up on open quotes, pending approvals, and partner responses without dropping the ball.

Maintain organized records of quotes, shipments, and partner communications in our systems (Linbis, Front, SharePoint, and others).

Support account managers with client-facing communications, status updates, and documentation.

Help identify operational gaps and suggest improvements.

What We Are Looking For

Strong written and spoken English. This role lives in email and client communication.

2 plus years of experience in freight forwarding, international logistics, supply chain operations, or a related field.

Solid understanding of air cargo, customs basics, and international shipping documentation.

Sharp attention to detail. We handle shipments where small mistakes cost real money.

Ability to manage multiple shipments and quotes in parallel without losing track.

Comfort working with tools like Outlook, SharePoint, shared inboxes, and TMS or forwarding systems.

A proactive operator mindset. You follow up, you close loops, you take ownership.

Available to work hours that overlap with US Eastern Time.

Nice to Have

Experience with IOR and EOR services or global trade compliance.

Spanish or Portuguese in addition to English.

Familiarity with Linbis, CargoWise, or similar forwarding platforms.

Experience supporting Fortune 500 or enterprise accounts.

What We Offer

Monthly salary in USD, paid reliably and on time.

Fully remote work with a serious, professional international team.

A fast-moving environment where your work has real impact on real shipments.

Direct exposure to premium clients across automotive, IT, aviation, and global trade.

Long-term growth potential as AGOL continues expanding internationally.

How to Apply

Send your CV in English along with a short note explaining your relevant logistics experience and why this role fits you. Applications without a brief intro will not be reviewed.

HESH is a Human-Centric Operating System for the craft economy — an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents. 

Position Overview

We're looking for a Sales Representative with experience selling ERP, MES, or other manufacturing software to own our B2B sales cycle. This is a hands-on role with real ownership: you'll run demos, close deals, and help shape the sales playbook from the ground up. 

Responsibilities

• Prospect and develop new business opportunities in the fashion, garment, and textile manufacturing space.
• Run product demonstrations tailored to each client's production setup.
• Manage the full sales cycle — from first contact to signed contract.
• Build long-term relationships with key accounts and ensure a smooth hand-off to the Customer Success team.
• Develop and execute sales strategies together with the founder and marketing team.
• Work closely with product and tech teams to bring client feedback back into the roadmap.
• Track pipeline, report on sales performance, and monitor market and competitor trends.

Requirements

• 2+ years of experience selling ERP, MES, PLM, MRP, or other manufacturing/industrial software in a B2B setting.
• Comfortable with complex sales cycles involving multiple stakeholders (operations, IT, ownership).
• Excellent communication and presentation skills — both discovery and demo.
• Strong negotiation skills and a track record of closing deals.
• Customer-oriented mindset with the ability to build long-term relationships.
• Ability to work cross-functionally with product, marketing, and technical teams.
• English — Upper-Intermediate or higher.

Nice to Have

• Experience selling into fashion, garment, textile, or adjacent light-manufacturing industries.
• Domain knowledge of apparel production, supply chain, or factory operations.
• Experience with CRM systems and modern sales tooling.

What We Offer

• Sales Bonus.
• Long-term, stable employment.
• Fully remote work.
• Flexible schedule.
• Annual performance reviews
• 18 days of paid vacation per year.
• 10 days of paid sick leave per year.
• Real influence on the product.

We are looking for a motivated software engineer to join our engineering team. In this role, you will work across our entire stack to build products that are changing how users interact with the web safely. This is a perfect opportunity for an experienced developer ready to take on greater ownership and work with a modern, specialized tech stack.

The Role

You will be an integral part of our agile team, contributing to everything from our browser extension logic to our backend data pipelines. You’ll be expected to write clean, maintainable code, participate in design discussions, and help us scale our security-focused solutions.

Responsibilities:

• Feature Development: Design and implement product features across the full stack (React, Node.js, and C#).
• Code Excellence: Contribute to and uphold our code quality standards through thorough testing and thoughtful peer reviews.
• Rapid Problem Solving: Debug complex issues and ship fixes quickly to maintain a seamless user experience.
• Collaborative Engineering: Partner with teammates to brainstorm and solve architectural challenges creatively.
• Codebase Evolution: Take ownership of extending and optimizing our existing codebase as we add new capabilities.

Qualifications

• Experience: 2–4 years of professional software development experience.
• Education: BS/BA in Computer Science or a related field, or equivalent practical experience.
• Core Stack: Proven proficiency in TypeScript, Node.js, and React. 
• C# / .NET: Familiarity with the .NET ecosystem for backend services.
• Databases: Experience working with SQL databases, ideally PostgreSQL.
• Cloud & Tools: Comfort working in AWS environments and familiarity with Git and Jira.
• Communication: Strong verbal and written communication skills with a collaborative mindset.
• Drive: Self-motivated and capable of hitting the ground running in a fast-paced environment.

Our Tech Stack

We lean into modern tools to build fast and stay secure:

TypeScript · Node.js · React · PostgreSQL · AWS · Plasmo · C#/.NET

​Nice to Have

If you have experience in any of the following, you'll have a head start:

• ​Browser Extensions: Experience building or maintaining extensions (especially using frameworks like Plasmo).
• ​​Cybersecurity Knowledge: Interest or experience in data loss prevention (DLP), DNS security, or credentials analysis.
• ​Startup Savvy: Experience working in a startup or a similarly fast-moving environment.
• Design Literacy: Familiarity with Figma to help translate designs into functional code.

🎁 We Offer

• Growth: Daily support for your technical and personal growth through mentoring and educational programs.
• Team Culture: A professional and friendly environment where help is always available.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

Summary

High-Ticket Sales Closer - Luxury Travel / Yachts / Villas

Well qualified inbound leads provided / High intent — Base + commission or commission-only

We are hiring freelance sales closers to handle qualified inbound leads for a luxury travel and premium experiences company.

We operate across Europe’s most exclusive destinations, primarily catering to an American clientele seeking high-end and premium experiences.

Our leads are highly qualified and high-intent. Most clients are English-speaking, often US-based, and actively looking for premium experiences. Each lead is pre-screened by a human team member, with key details collected before being assigned to a closer, whose main objective is to secure the deposit.

This is not cold calling.
This is not appointment setting.
This is a pure closing role.

Compensation options

Commission starts from 2% on collected revenue, with average deal sizes typically ranging between $20,000 USD and $500,000 USD.

Leads assigned based on availability, speed, close rate and CRM discipline
Strong performers can be promoted quickly.

Your role:

You will receive qualified inbound leads and your job will be to close them.

Responsibilities include:

Contacting assigned leads very quickly.
Speaking with clients by phone, WhatsApp, video calls, or approved calling tools.
Understanding the client’s needs, budget, group, destination and urgency.
Building trust with very high-end clients.
Handling objections professionally.
Following up until the deal is closed or clearly lost.
Pushing for deposit/payment without sounding aggressive.
Keeping CRM notes clean and updated.
Working closely with our Sales Lead.
Following our sales process.

When a hot lead is assigned, you must be able to respond quickly.

What you will NOT do

You will not be responsible for:

Finding leads.
Cold calling.
Supplier negotiations.
Operations.
Designing proposals.

Your role is sales closing only.

Requirements:

We are looking for someone who is:

Excellent in spoken English.
Confident and natural on phone calls and video calls.
Comfortable speaking with American and international clients.
Experienced in high-ticket sales, luxury sales, travel, hospitality, real estate, events, villas, concierge, or premium services.
Very fast with follow-ups.
Organized with CRM notes.
Able to create urgency without being pushy.
Able to sell premium services without sounding desperate or aggressive.
Coachable and process-driven.
Comfortable working as a freelance contractor.

Lead allocation depends on performance, response speed, CRM discipline, close rate and respect of process.

Ideal background:

You may be a good fit if you have experience as a:

High-ticket closer.
Luxury travel consultant.
Villa rental sales agent.
Real estate sales agent.
Hospitality sales manager.
Concierge sales specialist.
Premium events sales rep.
Inbound sales closer.
Remote sales consultant.

We care more about your ability to close premium clients than your title.

To apply:

Please send:

Your experience as a closer.
The biggest deal you personally closed.
Your country/time zone.
A 90-second voice note introducing yourself and answering this objection:
“I like the offer, but I need to think about it.”

Please do not apply without the voice note.

As an AI Engineer, you will be at the forefront of our innovation engine, architecting the next generation of intelligent agentic systems. This isn't just about prompt engineering; it's about building scalable, production-ready Generative AI ecosystems that solve high-stakes business challenges.

Key Responsibilities

• Architect & Deploy: Design end-to-end GenAI solutions, specialized AI agents, and high-performance RAG pipelines.

• Lead Innovation: Rapidly build and validate Proof of Concepts (PoCs) to showcase the "art of the possible" to stakeholders.

• Consult & Collaborate: Partner with cross-functional teams and interface directly with clients to translate complex needs into tailored AI strategies.

• Research & Evaluate: Stay ahead of the curve by benchmarking emerging models, agentic frameworks, and dev kits.

The Profile

• The Experience: 3+ years of industry-hardened experience in Applied AI or Machine Learning.

• The Tech Stack: Expert-level command of agentic frameworks (LangGraph, Agno, Google ADK) and Vector Databases.

• Cloud Fluency: Deep familiarity with at least one major Hyperscaler (GCP, AWS, or Azure).

• Bonus Points: Proficiency with the Google Cloud AI stack (Vertex AI, Gemini), MLOps (Docker/K8s), and rigorous evaluation frameworks like RAGAs or LangSmith.

• AI agent building: know-how.

Compensation: USD 2,000–3,500/mo depending on seniority and specific stack match. Remote, full-time. English B2 or higher is required for client-facing work.

We are a global online marketplace specializing in small molecules and biologics for the pharmaceutical and life sciences industries. Our platform hosts one of the world’s largest publicly доступних catalogs of chemical compounds — more than 11 billion compounds sourced from suppliers worldwide. We help researchers, procurement specialists, and pharma companies efficiently discover, compare, and purchase compounds through advanced chemical and text search technologies.

Alongside our marketplace platform, we are actively developing B2B SaaS solutions for pharmaceutical partners, focusing on automation, integrations, and seamless procurement workflows. To support this growth, we are looking for a Product Owner who will drive product development, collaborate closely with customers and internal teams, and help scale our SaaS direction.

In this role, you will:

• Work directly with customers and stakeholders to define and evolve the product vision in line with business goals and market demands
• Translate business needs and customer feedback into clear product requirements and actionable development tasks
• Own and manage the product backlog, ensuring priorities are aligned with strategic objectives and customer value
• Facilitate backlog refinement sessions and support development teams throughout the delivery lifecycle
• Coordinate timelines, deliverables, and expectations with customers and internal stakeholders
• Monitor project progress, identify risks, and ensure high-quality delivery and customer satisfaction
• Act as a key communication point between business and technical teams, ensuring transparency and alignment throughout the product lifecycle

We are looking for someone who has:

• 3+ years of experience in a Product Owner or Business Analyst role
• Practical experience working with Jira and Agile/Scrum methodologies
• Strong analytical and problem-solving skills with the ability to understand complex business processes
• Upper-Intermediate or higher English level with strong written and verbal communication skills
• High attention to detail, ownership mindset, and strong sense of responsibility
• Ability to adapt quickly to changing priorities and dynamic environments

What we offer:

• Competitive compensation based on experience and expertise
• Flexible working schedule
• Opportunity to work in an innovative pharma-tech and SaaS domain
• Full benefits package including paid vacation, sick leave, medical insurance, and sports compensation
• English courses and individual education budget
• Supportive and collaborative team environment

We’re looking for Technical Support Agents to join our support team in Kyiv. You’ll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energized by the fast-paced nature of live events. You’ll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Shift Schedule
This role operates on day and evening shifts as part of a shift-based support structure (no night shifts).

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Шукаємо фултайм розробника в команду.
 

Ми молода digital-агенція Caliber Systems.

Потрібен умовно правильний джун, якого зможемо прокачати і перш за все який хоче зростати - реальні проєкти і product thinking.

Формат роботи

• 8-годинний робочий день + обід.
• Віддалено

• Бюджет: до $800/міс

   

Стек

Frontend

• Next.js (App Router)
• React + TypeScript
• TailwindCSS
• Shadcn/UI
• Zustand 
• Three.js / R3F (Не обов'язково, але буде хорошим плюсом)

Backend

• Node.js / Express / Nest
• PostgreSQL / Supabase
• Prisma або Drizzle ORM
• JWT / OAuth Auth
• Cloud Storage (Supabase / Cloudflare R2 / Amazon S3)

• Stripe інтеграції

   

Dev, Ops & Process

• AWS / Cloudflare
• GitHub, Vercel CI/CD
• Cursor IDE

• AI інструменти (OpenAI)

   

Що ти робитимеш

• Реалізовувати UI + API
• Створювати MVP-фічі як з  нуля так і працюватимеш над існуючими проектами
• Працювати з ORM, Auth, Billing

• Інтегрувати платіжні системи, адмін панелі та дашборди

   

Проєкти різні - SaaS, AI-сервіси, маркетплейси, CRM.
 

Ідеальний кандидат

• від 1 року досвіду АБО сильні pet-проєкти
• Вміння використовувати АІ підчас роботи
• Розуміння React i Next.js та серверної архітектури
• Вміння самостійно розбиратись і вчитись
• Комунікабельність і відповідальність
   

Плюсом буде:

• Tailwind / UI Libraries
• Supabase
• AWS
• OpenAI integration
• PostgreSQL basics
• Prisma / Drizzle
• інтерес до SaaS / AI / 3D

Процес відбору
Intro call (30 хв) + Tech talk (60 хв) — задачі + мислення

Як податися?

Надішли:

• кілька слів про себе і про свій досвід
• Силки на лайв проекти

We are a fast‑growing iGaming product operating across Tier‑1 markets and serving millions of users worldwide. Our team combines deep industry expertise, years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We are looking for a Support Manager who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.

Key Responsibilities:

• Handle customer inquiries via chat, email, and ticketing systems.

• Resolve account, payment, bonus, and gameplay‑related issues within SLA.

• Escalate technical or product‑related cases to relevant teams.

• Track and document bugs, feature requests, and user feedback.

• Maintain high customer satisfaction scores (CSAT, NPS).

• Contribute to continuous improvement of support processes.

Requirements:

• 2+ years of experience in customer support, ideally in iGaming, FinTech, or SaaS.

• Strong communication skills and ability to work under pressure.

• English proficiency at B2+ level (mandatory); additional languages are a plus.

• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).

• Understanding of iGaming products and user experience.

• Proactive, detail‑oriented, and solution‑driven mindset.

We offer:

• Work in an international Tier‑1 iGaming environment.

• Remote work format with flexible schedule.

• Opportunities for professional growth and skill development.

• Collaborative, multicultural team atmosphere.