Implementation and Customer Success Lead
Do you want to combine hands-on implementation, operational understanding and long-term customer ownership in a role where you help industrial and energy companies realize real, measurable value from digital supply chains?
The role
You will combine hands-on implementation leadership with long-term ownership of customer success.
Initially, the role spans both Implementation Lead responsibilities and Customer Success Management. Over time, the role is expected to evolve into a Customer Success Director, defining structure, processes and leadership for customer success at scale.
As an Implementation Lead, you should
ensure that industrial and energy customers:
- Are successfully onboarded and implemented
- Achieve clear operational and business value from Fieldnode
- Continue, expand and deepen their engagement over time
Responsibilities – initial phase
- Lead customer onboarding and implementation from contract signature to stable operations
- Act as the primary customer contact during the implementation phase
- Coordinate internal teams across product, commercial and operations
- Translate complex industrial customer needs into structured execution
- Establish implementation playbooks, templates and best practices
- Manage the transition from implementation to long-term customer success
Responsibilities – evolving over time
- Own customer satisfaction, retention and long-term success
- Drive adoption, value realization and continuous improvement
- Define Customer Success KPIs, frameworks and operating models
- Act as a strategic partner to key industrial and energy customers
- Build and lead the Customer Success organization as Fieldnode scales
What we are looking for
- Experience from industrial environments, preferably energy or other asset-heavy industries
- Background in operations, supply chain, maintenance, MRO, engineering or project management
- Understanding of spare parts data, BOMs, drawings, revisions or technical documentation
- Strong ability to lead customers through complex operational and technical change
- Comfortable working both hands-on and at a strategic level
- Strong communication skills and confidence in senior customer dialogues
- Fluent in English, written and spoken
- The role is primarily based in Norway, with some business travel for client meetings and industry events.
Why is this role unique?
- Foundational role shaping how Customer Success works at Fieldnode
- Rare combination of hands-on delivery and strategic ownership
- Direct influence on product direction, commercial growth and customer outcomes
- Clear growth path toward Customer Success Director
Why join us?
- Experienced and collaborative team with strong product and industry expertise
- Flat structure and transparent way of working, where your ideas matter
- A supportive environment where people can grow professionally and take real ownership
- The chance to help shape the future of industrial supply chains and customer success