Jobs at Djinni

Business Development & Partnerships Manager

Admiral Studios is an IT outsourcing company focused on delivering high-quality digital products — from MVPs to scalable solutions, including AI, web, and mobile development.

We work with clients across Europe, the US, the UK, and Canada 🌍, and our team already includes 60+ talented professionals — and we keep growing.

🚀 About the role

We are looking for a Business Development & Partnerships Manager who will drive growth through building and scaling strategic partnerships with other IT companies and service providers.

This role combines partnership development + sales, so we’re looking for someone proactive, communicative.

🎯 What we expect

• 1+ year of experience in partnerships / business development in IT
• 2+ years of full-cycle sales experience
• Understanding of web technologies (Node.js, React, WordPress, Laravel, etc.)
• Strong communication and negotiation skills
• Experience building long-term B2B relationships
• Confidence in handling objections
• Experience with CRM systems (Pipedrive / HubSpot or similar)

💎 Nice to have

• Experience working with enterprise or high-value clients
• Contract negotiation and deal structuring skills
• Experience launching or scaling partnership / affiliate programs

💼 Responsibilities

• Identify and develop new partnership opportunities
• Conduct intro & qualification calls with potential partners
• Build and maintain strong long-term partner relationships
• Work with inbound leads from partners and move them through the pipeline
• Negotiate partnership terms and support onboarding
• Collaborate with internal teams on partnership strategy
• Analyze market trends and identify growth opportunities
• Maintain CRM and track all partner interactions
• Monitor partnership performance and optimize results

🌟 Why join us

• Growth-oriented environment with focus on results
• Fully remote work & flexible schedule
• 20 vacation days + 10 sick leaves
• Performance review system & clear career growth path
• Learning support: internal knowledge base + development budget
• Team events to stay connected 🤝

🧩 Hiring process

Screening → Test Task → Tech Interview → Offer

What if your ideas could change the way the world connects, powers up, or thinks? As a Senior Validation Engineer, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

In your new role you will:
 

• Drive state-of-the-art automotive technologies by leveraging embedded systems validation experience to ensure the quality and reliability of software products
• Be responsible for the validation of device drivers used for communication or signal generation/measurements (e.g., SPI, UART, PWM, ADC, DMA, etc.)
• Investigate, implement, and maintain verification and validation methods and infrastructure to improve quality and efficiency
• Drive innovation in test methods, tools, test automation, and test infrastructure to advance the field
• Institutionalize software test processes that comply with Automotive standards (e.g., ISO26262, ASPICE)
• Collaborate closely with software development teams to design, execute, and automate tests, identify and document issues, and contribute to continuous improvement
• Have ownership of reviews, including test specifications and scripts, to ensure thoroughness and accuracy

You are best equipped for this position if you have:
 

• Experience in Device Driver software testing with knowledge of standard software development Life Cycle
• Knowledge of embedded system software development or Validation using C and assembly languages
• Proficiency in programming languages such as OOP, C#, .NET, and Python
• Experience in developing and maintaining test automation and continuous integration frameworks
• Hands-on experience with tools like oscilloscopes, logic analyzers, and communication protocols (I2C, UART, SPI)
• Familiarity with version control systems (Git, SVN, branching)

• Fluency in English, with a forward-thinking and adaptable approach to learning and growth

   

Please send us your CV in English.
 

If you want to be part of a dynamic and friendly team and work in a cutting-edge company with cutting-edge technology, we’re looking for a Senior Staff Embedded Test Automation Engineer. In Lviv, we are creating state-of-the-art Automotive products that will impact the reality we know. Send us your application!

As a valued team member, you are a passionate embedded test automation engineer with quality-oriented mindset. You strive for the highest levels of automation, testing cost and time efficiency and you’re able to effectively work as an individual contributor as well as a proactive team player.

In your new role you will:
 

• Participate in test specifications and scripts development and automated execution (including cybersecurity testing) according to the requirement specifications, contribute to test methodologies and test infrastructure development
• Develop test specifications
• Develop and execute test scripts (C, Python, PowerShell)
• Act as a senior reviewer for code, specs, scripts and as a Mentor for less senior colleagues
• Troubleshoot complex system-level issues
• Enhance testing tools and methods
• Setup and maintain test automation infrastructure
• Contribute to the quality of requirement specifications
• Drive continuous improvement of quality and cost reduction

You are a forward-thinking and results-driven individual who embodies a growth mindset, takes calculated risks, and drives continuous improvement while fostering a collaborative team environment. You are prepared to take risks consciously and manage them actively, pursue ambitious goals, strengthen team spirit, strive for continuous improvement, and think ahead to develop and implement effective solutions.

You are best equipped for this task if you have:
 

• A university degree in Computer science, Microelectronics or comparable
• At least 5 years of experience in embedded software engineering or testing
• Expertise in embedded SW automated testing
• Strong programming skills: embedded C, Python, scripting languages
• Basic knowledge of MCU architecture/operation
• Experience with CI/CD infrastructures setup and maintenance is a plus
• Experience in cybersecurity testing in embedded systems would be a major benefit
• Knowledge of Auto SPICE and functional safety for embedded systems would be a benefit
• Fluency in English

Please send us your CV in English.
Note: This is a temporary 2-years contract with the possibility of staying afterwards.

Job description
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers for PSOC;
• Guide the work of your team;
• Work with Test and Product Engineers to put products into manufacturing;
• Work with Software and Applications Engineers for the product validation closure;
• Lead your colleagues during the development of the projects;
• Solve problems with higher complexity
  involving expert networks;

Your profile
Are you a driven and results-oriented individual with a passion for excellence? Do you possess a proactive personality, combined with a highly organized and structured approach to your work? As a self-motivated professional, you're comfortable working independently to deliver high-quality solutions, as well as collaborating with others to achieve shared goals.

You are best equipped for this task if you have:
 

• A university or technical school degree;
• More than 5 years of experience in embedded systems;
• Experience with the overall system-level designs, including architecture, hardware, software, firmware and algorithms;
• The ability to read, understand and create schematics;
• Knowledge on C, C++ and embedded design;
• Knowledge of Automotive SPICE and ISO26262 would be beneficial;
• Knowledge of Auto SAR would be beneficial;
• Fluency in English.

For one of our clients, we are looking for a Senior Database Administrator (On-Premise) (m/f/d).
Candidate Location: Worldwide, max. ±1 hour to CET.

About the Role
This is a hands-on senior on-premise DBA role focusing on the operation, optimization, and further development of critical production database systems. The role requires deep technical expertise and active involvement in daily operations, troubleshooting, and optimization.
?? Cloud environments (Azure, AWS, etc.) are NOT part of this project and are explicitly excluded by the client.
The consultant will work closely with DevOps teams, internal IT providers, and business stakeholders to ensure stability, performance, and security of distributed database environments.

Must-Haves:

• Senior DBA with 5–10+ years of professional experience
• Proven working experience as Senior Database Engineer / Database Administrator in on-premise environments
• Strong hands-on experience with:
• Distributed MS-SQL and NoSQL databases
• Database design, documentation, and implementation
• Monitoring, performance tuning, and optimization
• Disaster recovery, backup, and data integrity
• Excellent knowledge of T-SQL and solid scripting skills
• Experience with monitoring tools such as:
• Foglight, PRTG, ELK Stack, Grafana, Splunk
• Strong analytical and problem-solving mindset
• Business awareness and ability to translate requirements into technical solutions

Nice to have:

• Database containerization experience (Docker, Kubernetes, OpenShift)
• Relevant certifications (e.g. Azure DBA – certification only, no cloud usage)

Responsibilities

• Maintain database systems at a safe operational level with high availability and performance
• Design and implement database solutions aligned with business requirements
• Apply patches, upgrades, and system changes
• Roll out and maintain Always-On concepts for critical databases
• Ensure reliable backup, recovery, and disaster-recovery processes
• Manage database users and harden security
• Monitor systems and resolve issues sustainably
• Analyze deadlocks and optimize query performance
• Implement indexing strategies and performance improvements
• Ensure seamless data synchronization across distributed systems
• Define, document, and maintain database policies and standards
• Provide Level-4 incident support together with 12 DevOps teams
• Train DevOps teams and developers on database best practices
• Review existing implementations and proactively propose enhancements

Project Details
Start: ASAP / within 4 weeks
Duration: Until 31.12.2026, with option for long extension (12+ months)
Location: Remote (99%), 1-2 trips a year to Hamburg (costs covered)!!!
Workload: Full-time (35–40h/week)
Language: English (fluent)
Candidate Location: Worldwide, max. ±1 hour to CET.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Partnership Manager. The mission is to develop and scale commercial partnerships that generate predictable revenue, working within a structured partnership framework and closely integrated with sales and operations.

This role focuses on building long-term, commercially effective relationships that consistently contribute to EverHelp’s growth.

Your future responsibilities include:

• Develop and manage commercial partnerships, owning the relationship from onboarding to long-term growth.
• Act as the primary business development and relationship owner for key partners and stakeholders.
• Lead the full partnership lifecycle: partner sourcing, initial outreach, negotiations, commercial terms alignment, partnership launch and further relationship management.
• Coordinate partnership launches, including contracts, workflows, materials, and lead handover to the sales team.
• Maintain and manage the partner CRM, tracking pipeline performance, conversions, revenue, and ROI.
• Build and continuously improve partnership processes, including partner pipeline structure, lead tracking, and reporting.
• Represent EverHelp in joint activities with partners (events, workshops, career fairs) when relevant to business goals.
• Provide regular reporting and insights on partnership performance to internal stakeholders.

Needed experience & skills:

• 2 year + experience working in large, structured organizations (BPO, SaaS, IT services, or similar) with mature partnership or sales processes.
• Ability to conduct business negotiations in English (minimum B2 level).
• Hands-on experience with CRM systems (HubSpot, Pipedrive, Salesforce, or similar).
• Strong understanding of partner analytics: pipeline management, conversion tracking, ROI measurement.
• Experience working with contracts and basic financial models, including calculating partnership profitability and revenue share.
• Confident use of Excel / Google Sheets for operational and analytical tasks.
• Ability to prepare and deliver presentations and partner pitches tailored to different stakeholders.

Nice to have skills:

• Creativity in building win-win partnership models.
• Ability to facilitate negotiations and group discussions.
• Strong cross-cultural communication skills.
• Strategic mindset with the ability to identify scalable partnership opportunities.
• Experience working with international partners and cross-cultural communication.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Lead Generation Specialist. The mission is to drive EverHelp’s growth by generating high-quality, ICP-matched leads and building a prospect database for the SDR team.

Your future responsibilities include:

• Identifying and researching potential clients using various tools and platforms (Apollo, Sales Navigator).
• Researching the market and helping define/refine target customer profiles (ICP).
• Creating, updating, and maintaining a database of potential customers.
• Passing high-quality leads/contacts to the SDR team in an agreed format.
• Achieving monthly and quarterly lead generation targets.

Needed experience & skills:

• 6+ month of experience in B2B lead generation/list building/outbound support.
• Hands-on experience with lead generation tools.
• Market/ICP research mindset (finding the right segments, roles, and targets).
• English level - B2.
• Strong attention to detail (clean data, correct titles/companies, no duplicates).
• Self-discipline and strong organization skills (ability to work consistently with volume).
• Patience and focus on repetitive tasks without losing quality.
• Openness to feedback and willingness to learn fast.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

About the Role

We are looking for a Lead Generation Manager responsible for outbound lead generation and initial written communication with potential clients.

This role involves a large amount of routine, systematic work, so we are looking for someone with real hands-on experience who is mentally comfortable working with repetitive outbound processes and focused on results.

The main channels are LinkedIn and Upwork, with a clear growth path to Sales Manager.

Responsibilities

LinkedIn (80% of time)

• Managing and developing LinkedIn accounts (personal and company)
• Posting content and engagement (comments, likes)
• Manual and semi-automated outbound outreach
• Lead research and database building
• Hypothesis testing (ICP, niches, messaging)
• Profile and message optimization based on hypotheses
• Working with tools:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper

Upwork (20% of time)

• Manual proposal submission
• Writing and optimizing cover letters / bids
• Profile optimization for niches and hypotheses
• Written communication with clients
• Follow-ups and lead nurturing
• Maintaining lead status tracking

General

• Working with ICP (Ideal Customer Profile)
• Maintaining CRM / spreadsheets
• Basic analytics and reporting
• Collaboration with the tech and delivery teams to better understand service offerings

Requirements

• 1+ year of experience in IT lead generation / outbound sales
• Practical experience with:
  • LinkedIn outbound lead generation
  • Upwork manual bidding
• Hands-on experience with:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper (or similar tools)
• Understanding of B2B sales and sales funnel basics
• English level B2+ (written communication)
• Strong attention to detail, discipline, and structured thinking
• High tolerance for routine and repetitive outbound tasks

⚠️ Candidates without real outbound routine experience will not be considered.

Nice to Have

• Experience building outbound processes from scratch
• Understanding of software development processes (SaaS, Frontend/Backend)
• Experience with multiple automation tools

• Interest in growing into a Sales Manager role

   

We Offer

• Work with international clients (US / EU)
• Clear KPIs and transparent performance evaluation
• Career growth to Sales Manager
• Low bureaucracy and fast decision-making
• Flexible working schedule
• Paid sick leave
• 17 working days of paid vacation
• Professional growth in IT sales and lead generation

About the Company

Sonicode is a SaaS-focused engineering company helping early and mid-stage SaaS products launch fast and scale safely without painful rewrites.

We work with international clients (US, EU) and build complex web platforms with clean architecture, billing and subscription systems, access control, integrations, and predictable delivery processes. We value structure, systems, and measurable results over activity imitation.

About the Role

We’re looking for a Lead Generation Manager to fully own LinkedIn outbound lead generation and initial written communication with potential clients.

This is a highly systematic and routine-focused role, so we’re looking for someone with real hands-on LinkedIn outbound experience who feels comfortable working with repetitive processes and is strongly results-driven.

LinkedIn is the only primary channel for this role. There is a clear growth path to Sales Manager.

What You’ll Do

• Manage and grow LinkedIn accounts (personal and company)
• Create consistent activity: posts, comments, likes
• Run manual and semi-automated LinkedIn outreach
• Research leads and build structured lead databases
• Test and validate hypotheses (ICP, niches, messaging)
• Optimize profiles and outreach messages based on performance
• Maintain and update lead statuses and pipelines
• Work daily with:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper

General Responsibilities

• Work with ICP (Ideal Customer Profile)
• Maintain CRM / spreadsheets
• Track basic metrics and outreach performance
• Prepare simple reports on outreach results
• Collaborate with tech and delivery teams to better understand service offerings

Requirements

• 1+ year of experience in IT lead generation / LinkedIn outbound
• Proven hands-on experience with LinkedIn outreach
• Confident use of:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper (or similar tools)
• Understanding of B2B sales and sales funnel basics
• English level B2+ (written communication)
• Strong attention to detail, discipline, and structured thinking
• High tolerance for routine and repetitive outbound work

⚠️ Candidates without real LinkedIn outbound experience will not be considered.

Nice to Have

• Experience building LinkedIn outbound processes from scratch
• Understanding of software development (SaaS, Frontend/Backend)
• Experience with multiple automation tools
• Interest in growing into a Sales Manager role

What We Offer

• Work with international clients (US / EU)
• Clear KPIs and transparent performance evaluation
• Career growth to Sales Manager
• Low bureaucracy and fast decision-making
• Flexible working schedule
• Paid sick leave
• 17 working days of paid vacation
• Professional growth in IT sales and lead generation

About the Company

Sonicode is a SaaS-focused engineering company helping early and mid-stage SaaS products launch fast and scale safely without painful rewrites.

We work with international clients (US, EU) and build complex web platforms with clean architecture, billing and subscription systems, access control, integrations, and predictable delivery processes. We value structure, systems, and measurable results over activity imitation.

Project title: Support implementation efforts for the Agent Data Loop project

Must-haves:

• Golang: Strong proficiency and experience is required as a primary language
• API Development: Extensive experience with REST APIs.
• Databases: Basic knowledge and hands-on experience, for example with PostgreSQL or SAP HANA
• AI & LLMs: General knowledge of Large Language Models (LLMs) and AI Agents.

Nice-to-Haves:

• OpenTelemetry experience
• Performance & Load Testing: Familiarity with testing frameworks, for example Locust

Expertise & Seniority Level:

• Senior-Level Independence: Must be able to work autonomously with minimal onboarding.
• Architectural Alignment: Capable of high-level collaboration on system design and project goals without needing tactical intervention on daily tasks.

Language: English
Location: remote from Poland/EU
Duration: potentially until end of year

26 Lines Of Code is looking for an independent Middle Manual QA Engineer who is ready to take full ownership of product quality across web and mobile applications.

Requirements

• 3+ years of experience in Manual QA / Software Testing
• Strong understanding of the full QA lifecycle within SDLC
• Ability to independently design effective test coverage
• Hands-on experience creating test cases, checklists, and test scenarios
• Practical experience with functional, regression, integration, end-to-end, exploratory, and acceptance testing
• Experience testing web applications
• Experience testing mobile applications (iOS & Android) on real devices and cloud device farms (e.g., BrowserStack or similar)
• Strong API testing skills using tools such as Postman and Swagger
• Solid understanding of client–server architecture, data flows, and web communication protocols (HTTP, WebSocket, webhooks)
• Experience with risk-based and research-based testing approaches, including edge-case identification

• Strong analytical thinking, attention to detail, and ownership mindset

   

🎁 What We Offer:
Remote-friendly, full-time role with flexible working hours
21 vacation days + 5 paid sick days per year
Corporate English language courses
Supportive and professional team
A modern work environment with opportunities for growth
Involvement in large-scale and innovative outstaffing projects

📩 Interested? Send us your CV — we’re excited to get to know you!

Motion Designer (UA Creatives)
We are looking for a Motion Designer to create UA video creatives for paid channels: Meta, TikTok, YouTube.

Responsibilities:
- Creating and animating UA video creatives (6–30 sec)

- Animating text, UI elements, icons, simple characters

- Adapting creatives to different formats and placements

- Fast iterations and revisions based on feedback and performance metrics

- Close collaboration with marketing and the creative producer

Requirements
Must-have:

- After Effects — confident user (main working tool)

- Photoshop — basic level (asset preparation, minor edits)

- Understanding of UA creatives and performance-driven video

- Ability to create simple, clean, and highly readable animations

- Strong sense of timing, rhythm, and composition

- Working with text (hooks, CTAs, visual accents)

- Exporting videos for Meta / TikTok / YouTube

- Working with pre-made assets (PSD, Figma, footages)

Nice-to-have:

- AI tools for creative production (image/video generation, upscaling, voice, subtitles, etc.)

- Experience with mobile games or apps

- Understanding of A/B testing for creatives

- Basic editing and sound skills (cuts, transitions, music timing)

- Experience adapting creatives for different markets

We value
Data-driven mindset and creativity focused on results, not “beauty for beauty’s sake”

Ability to test ideas quickly and iterate without fear

Attention to detail and clean execution

Responsibility and realistic deadlines

🔹 Middle Python Developer (Backend)

This is a great opportunity to work with a stable team, contribute directly to product development, and grow professionally while working with modern technologies.

🔧 Responsibilities:

• Develop and maintain backend logic for web applications
• Design, build, and integrate RESTful APIs
• Work with PostgreSQL databases
• Ensure correct processing of static and media files using WhiteNoise
• Implement image manipulation tasks with Pillow
• Write clean, maintainable, and testable code
• Participate in code reviews, refactoring, and optimization

• Collaborate closely with frontend developers, QA, and other team members

   

✅ Requirements:

• 3+ years of commercial experience in software development
• Strong knowledge of Python and Django framework
• Practical experience with PostgreSQL and Docker Compose
• Familiarity with Pillow (image processing) and WhiteNoise (static file serving)
• Solid understanding of software development best practices

• English level B1+ (Intermediate) — ability to communicate within the team and work with technical documentation

   

✨ We Offer:

• Long-term cooperation with a stable product team
• Flexible work schedule and remote work opportunities
• Supportive and open-minded team culture

• Modern technology stack and well-defined processes

   

🛠 Recruitment Process:

1. Recruiter Interview
2. Test Task
3. Technical Interview
4. Offer

Join an amazing team at SerenityGPT led by the creator of Django Ninja. We use Gen AI for chat-with-your-data, customer support, self-service, data extraction, automation and other applications. We are both a product company and a consultancy helping companies with meaninful AI adoption and to become AI-native. More about us at docs.serenitygpt.com

We need a clear communicator who can understand the requirements by working directly with customers and implement them well and fast.

Our stack is Python, SQL, Django, git, docker. We are really AI-native ourselves when it comes to development.

Join Breeze as a Customer Support Specialist and be the first point of contact for our users. In this role, you’ll provide exceptional support to our users during the night shift (21:00–06:00 CET), contributing to user satisfaction, retention, and overall engagement with the product.

Who We Are:

Our mission is to provide access to tools for deep self-discovery. Our product, Breeze, empowers over 14 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s “New Apps We Love”.

Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your mental well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Deliver top-tier customer support to users through email and various digital communication platforms.
• Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
• Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
• Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
• Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.
• Handle disputes and chargebacks, ensuring timely and effective resolution of issues.
• Collaborate with the product development and IT teams to enhance user experience based on user feedback.
• Monitor and record customer support interactions, identifying patterns and recurring issues.
• Contribute to the development and execution of customer support protocols to boost efficiency.

About You:

• Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
• Superior verbal and written communication abilities.
• Robust understanding of subscription models and the functionalities of mobile applications.
• Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
• Ability to maintain patience and professionalism in high-stress scenarios.
• Excellent problem-solving skills and meticulous attention to detail.
• Proficiency in the English language and knowledge of additional languages are advantageous.
• Willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!