Jobs at Djinni

As a Senior Email Marketing Manager, you will take ownership of our outbound email marketing initiatives across our iGaming verticals (casino, sportsbook, etc.). Your mission is to build, execute, and scale data-driven cold email campaigns that drive acquisition, generate high-quality leads, and expand our player base.

This role requires deep expertise in cold email infrastructure, high-volume outreach strategies, technical deliverability, and crafting compelling copy that converts cold prospects into active players.
 

Responsibilities

• Develop and execute comprehensive cold email outreach strategies focused on user acquisition and lead generation.
• Manage the end-to-end technical setup for cold sending: domain purchasing, IP/domain warm-up, DNS configuration (SPF, DKIM, DMARC, BIMI), and sender reputation management.
• Source, segment, and meticulously clean/verify prospect lists to ensure low bounce rates and avoid spam traps (using tools like NeverBounce, ZeroBounce, etc.).
• Craft highly converting, personalized cold email sequences (copy, subject lines, calls-to-action) designed to grab attention and drive clicks.
• Set up and manage complex sending infrastructures using multiple domains and mailboxes to scale outreach safely.
• Monitor and report on core outbound KPIs (inbox placement, open rates, reply rates, CTR, bounce rates, and conversion to FTDs).
• Continuously run A/B tests on subject lines, copy, send times, and list segments to optimize campaign performance.
• Collaborate with compliance and legal teams to ensure outreach aligns with data protection regulations (e.g., GDPR, CAN-SPAM) within the iGaming space.
 

Requirements

• 3+ years of experience in Email Marketing, with a strong focus on Cold Email Outreach / Outbound Lead Generation, ideally within iGaming, affiliate marketing, or highly competitive digital niches.
• Deep understanding of email technical infrastructure, deliverability factors, spam filter algorithms, and blacklist resolution.
• Proven track record of managing high-volume cold email campaigns while maintaining a 95%+ inbox placement rate.
• Hands-on expertise with cold outreach automation platforms (e.g., Instantly, Lemlist, Woodpecker, Apollo, Mailshake) and bulk SMTP services.
• Strong analytical mindset with the ability to interpret deliverability data and adjust strategies to protect sender reputation.
• Excellent copywriting skills tailored specifically for cold audiences (hooking attention, overcoming objections, driving action).
• Understanding of affiliate mechanics, CPA/RevShare models, and player acquisition strategies in iGaming is a strong plus.
• Excellent project management and communication skills.
• Fluency in English.

We are looking for an experienced Oracle PL/SQL Developer to join our team and work on the development and optimization of complex business logic at the database level.

• Responsibilities
• Develop complex PL/SQL procedures, functions, packages, and triggers at the database level.
• Implement and maintain business logic directly in Oracle Database.
• Write complex SQL queries and optimize existing ones.
• Analyze and improve the performance of SQL and PL/SQL code.
• Work with large volumes of data and complex database structures.
• Troubleshoot issues, maintain, and refactor existing PL/SQL code.

• Collaborate with other developers and technical specialists to implement project requirements.
   

  Requirements

• Professional experience with Oracle Database and PL/SQL.
• Strong knowledge of SQL and a good understanding of relational database principles.
• Hands-on experience developing complex stored procedures, functions, and packages.
• Understanding of SQL optimization and performance tuning.
• Experience implementing complex business logic at the database level.
• Ability to understand and work with a large existing PL/SQL codebase.
• Strong attention to detail and analytical skills.

• English — Intermediate+.
   

  Would be a plus

• Experience working with large enterprise systems.
• Knowledge of Oracle EBS / Oracle Forms / Oracle Reports.
• Experience integrating Oracle Database with other systems.
• Knowledge of Java or other backend technologies.

If you are an experienced Oracle PL/SQL Developer who enjoys working with complex database-level logic, we would be happy to hear from you!

The company is seeking a creative and detail-oriented Tech Art Auditor to join a team dedicated to producing engaging mobile game ads using cutting-edge AI technology. This role focuses on reviewing, refining, and enhancing AI-generated 2D and 3D assets to ensure high-quality visual output for mobile game advertisements.
 

This is an excellent opportunity for candidates eager to gain hands-on experience in tech art, 3D/2D production, and AI-assisted content creation within a dynamic and fast-paced environment.

 

What You’ll Do:
 

• Evaluate AI-Generated Content
  Review AI outputs, spot imperfections, and provide actionable feedback to improve overall quality.
• 3D Editing in Blender
  Modify and optimise low-poly 3D models, adjust shading, and ensure assets are production-ready.
• 2D Image Editing & Asset Creation
  Edit images, create visual elements, and prepare polished assets for mobile game ads.
• Work With Generative AI Tools
  Use AI-driven software to generate, refine, and enhance art assets efficiently.
  
   

What You’ll Bring:
 

Core Skills Required:

• Blender expertise for model editing, shading, and optimisation
• 2D editing proficiency (image editing & asset creation)
• Familiarity with generative AI tools and workflows
• Strong attention to detail and ability to critique, refine, and polish visual assets
• Passion for mobile gaming - especially casual and mid-core titles
  
   

Why This Role Stands Out:
 

• Work with innovative AI technologies shaping the future of game advertising
• Join a creative, fast-moving environment that encourages experimentation and growth
• Build valuable experience across 3D, 2D, and AI-driven art production
• Ideal for candidates at the beginning of their tech art career who want meaningful, practical hands-on experience
• Long-term cooperation, B2B collaboration, remote flexibility, and loyal management
  
   

Why You Should Submit Your CV & Contact Information:
 

To be considered, candidates must leave their CV and contact details so the team can:

• Evaluate your technical skills and portfolio
• Match your experience to the right projects
• Invite you for next-step discussions
• Keep in touch regarding future AI-art opportunities
  
   

Leaving your CV ensures you don’t miss out on a role that can accelerate your growth in tech art and AI-assisted asset creation.

We’re looking for a Digital Content Manager to join the team behind the Global Transformation Forum Japan, taking place in Tokyo on December 1–2, 2026.
 

This role will take ownership of the Forum’s digital presence and online communications, including the gtf.jp website and social media channels. The ideal candidate can turn complex topics into clear, credible content and build the Forum’s organic visibility across both traditional search and emerging AI-powered search and answer platforms.
 

Key responsibilities:

• Manage the GTF presence across LinkedIn and other social media channels, maintaining a consistent voice and regular publishing cadence before, during, and after the Forum;
• Manage and update content on the gtf.jp website, ensuring that page structure, copy, and metadata are clear, accurate, and well organized;
• Develop and edit high-quality English-language content, including website copy, social media posts, event and speaker descriptions, and other digital materials;
• Coordinate with a translator on Japanese-language content, ensuring accurate and natural localization for the Japanese audience;
• Support the development of the Forum’s SEO and AEO strategy, working with an external consultant during the initial setup and applying the agreed approach across the website and content;
• Track organic reach and content performance, identify what is working, and adjust the digital content strategy accordingly.
   

What we’re looking for:

• Excellent written English and a strong sense of clear, credible, and engaging communication;
• Hands-on experience managing social media channels and a CMS-based website;
• Strong editorial judgment and the ability to turn complex topics into accessible digital content;
• Interest in or willingness to learn SEO and AEO; prior specialist expertise is not required;
• Strong organizational skills and reliability when working across international teams and time zones;
• Experience in the digital economy, technology, public policy, international affairs, or think-tank / forum environments is a strong advantage.
   

Engagement: Remote, part-time contract role (20 hours per week) under GTF Worldwide. Initial engagement through December 2026, with an opportunity to extend into 2027.
 

Global Transformation Forum is a new international platform taking place in Tokyo under the theme “Governing the Digital Future”, bringing together policymakers, technology and business leaders, investors, and civil society.
 

The family-style company is looking for a talented Full-Stack Developer (Python / Angular) to join our team. If you are looking for an awesome team, send us your CV!

About the Project
The project is a SaaS platform developed by a Polish company for healthcare visit scheduling and field service management. It focuses on optimizing workflows, managing visits, and enabling efficient communication through real-time features and system integrations.

What We’re Looking For:

• Python / Django: Experience with Django, DRF, and Django Ninja backend development
• PostgreSQL: Strong knowledge of relational databases and data modeling

Nice-to-Have:

• GraphQL / Real-Time: Hasura, Apollo Client, Redis, Django Channels, WebSockets
• Experience with Front-End frameworks such as Vue.js, React, or Angular
• DevOps: Docker, Docker Compose, GitLab CI/CD, OpenTelemetry
• Native Mobile (Bonus): Swift/iOS or Java/Android experience, especially with Capacitor plugins, video calling, and push notifications
• Third-Party Integrations: Twilio, Firebase, APNS, healthcare SOAP/XML APIs
• Analytics: SalesManago SDK

What we offer

• Opportunity to work remotely, or in a hybrid format
• Flexible schedule, start your workday anytime between 08:00 and 11:00, whatever works best for you
• Work equipment provided (if needed)
• Minimal bureaucracy, focus on work.
• Conferences, meetups (we support your professional growth)
• Sane and polite, but effective management
• The best corporate culture (according to our teammates' opinions)
• Competitive salary and other stuff
• Becoming a part of UKAD with unique value and long-term relationships
  
  Some facts about UKAD to help you make a decision

During 2022-2025, we only increased cooperation with our foreign partners

UKAD combines the benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers

UKAD is one of the leading employers in Kharkiv, according to DOU

We never hire people for projects, but to build the team, so if the project ends, you remain a part of UKAD.

Aren't we the company you're looking for?

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for Project Manager. 

Requirements:

• 6–12 months of experience in software project management;
• Experience leading a project team;
• General technical background;
• Knowledge and experience in managing a project in an Agile environment;
• Upper-intermediate/Advanced English (practical experience of written and oral communication with an English-speaking client);
• General knowledge of business analysis;
• Strong organizational skills;
• People management skills;
• Strong communication and leadership skills.

Responsibilities:

• Manage the software development process;
• Be ready to take on account or support management responsibilities if needed;
• Prioritize project tasks with a client and their distribution among team members;
• Monitor project status and provide regular updates to all stakeholders;
• Perform change and risk management to minimize project risks;
• Manage project resources and their allocation;
• Work with the team: motivate, maintain morale, and resolve conflicts;
• Conduct English CheckUps and Company Presentation during interviewing process;
• Create detailed WBS structures and estimate tasks together with the tech lead;
• Participate in Pre-sales calls and clarification calls, pitching estimates to potential clients;
• Review and check team time reports ensuring they are maintained according to company guidelines;
• Manage project requirements with a client.

What the company offers:

• Constant and interesting work with foreign clients;
• Flexible working hours;
• Annual paid 30 days vacation and paid sick day;
• 50% cost compensation of sports, English lessons.

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner and a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.  

Diya is currently expanding its team and looking for an experienced Technical Support Specialist to bridge advanced helpdesk operations, client support, and infrastructure administration. If you are a seasoned tech professional with strong interpersonal skills and a desire to work on dynamic international projects, we’d love to have you on board!

Key Responsibilities

• Advanced Technical Support. Serve as a high-tier escalation point for complex technical issues, diagnosing and resolving hardware, software, network, and system-related problems via ticketing systems, chat, email, and phone.
• Helpdesk & Environment Administration. Manage, secure, and optimize daily operations across Microsoft 365, Active Directory, and office infrastructure environments.
• System Monitoring & Maintenance. Proactively ensure high levels of system availability, performance, and reliability for our clients.
• Process Improvement & Documentation. Create, update, and maintain comprehensive technical documentation, procedural guides, and operational knowledge-base reports.
• Collaboration & Leadership. Support team members, share technical knowledge, and assist in mentoring junior staff when required.

Qualifications & Requirements

• Experience: Minimum of 3 years of hands-on experience in IT administration, advanced helpdesk, or technical support roles.
• Core Technical Stack. Proven experience administering Microsoft 365 (Admin Center, Exchange Online, Azure AD / Entra ID, Teams, Licensing) and Windows operating systems / Windows Server.
• Networking & Infrastructure. Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and networking fundamentals.
• Troubleshooting. Ability to diagnose complex technical issues in a Windows environment using event logs, diagnostic tools, and methodical problem-solving approaches.
• Language: B2 level (Upper-Intermediate or higher, both written and spoken) in English for professional communication with international clients.
• Higher education in Information Technology or a related field.
• Soft Skills. Excellent customer service mindset, strong communication and people skills, detail-oriented, self-motivated, and capable of performing under pressure.

Will Be a Plus

• Hands-on experience or working knowledge with Microsoft Azure.
• Administrative/managerial functions, previous mentorship experience, or demonstrated leadership qualities.
• Basic proficiency in PowerShell for task automation.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).

What We Offer

• Remote work environment. 
• Professional Growth. Full sponsorship and support for obtaining relevant industry certifications, alongside paid training.
• Access to a corporate English tutor to help you continuously refine your communication skills.
• Comprehensive healthcare insurance, gym membership compensation, and access to professional psychological consultations to support your well-being.
• Paid vacation and sick leave.
• Real career progression opportunities within a young, friendly, and ambitious international team.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience. 

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations. 

написати:

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Key Responsibilities:

• Set up and maintain services primarily within Microsoft 365 and Azure environments.
• Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.
• Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.
• Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications & Requirements:

• Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.
• Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.
• Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.
• Scripting. Solid proficiency in PowerShell for task automation.
• English. Minimum Intermediate level (written and spoken) for professional communication.
• Education. Higher education in Information Technology or a related field.

Will be a plus:

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).
• Experience with API services.
• Basic knowledge of Python or .NET.

What We Offer:

• Remote job. We operate in two weekly rotating shifts: Morning (07:00 – 15:00) and Evening (15:00 – 23:00). 
• Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Comprehensive healthcare insurance and gym membership compensation.
• Access to professional psychological consultations to support your well-being.
• Real career opportunities, paid training.
• Paid vacation and sick leave.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience. 

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations. 

написати:

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Technical Support Engineer L3.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.
• Support and administer Azure SQL databases.
• Work with API services.

Requirements:

• Deep knowledge of operating systems:
  • Practical experience in administering Azure, Microsoft 365 and Windows Server.
  • Understanding of the architecture and specifics of each operating system, including deep knowledge of Linux.
  • Experience with command-line interfaces and graphical user interfaces of OS.
• Troubleshooting and support skills:
  • Experience in solving complex problems in Windows environment.
  • Ability to analyze event logs and other tools to diagnose issues.
• Security and access management:
  • Understanding of principles and methods of security in Windows environment.
  • Experience with authentication and authorization mechanisms.
• Automation and scripting:
  • Ability to write PowerShell scripts.
• Communication skills and teamwork:
  • Good communication skills for working with clients and colleagues.
  • Ability to effectively document processes and solutions.
• Education and certifications:
  • Higher education in the field of information technology or a related area.
  • Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate).

Qualifications:

• Knowledge of Azure SQL databases.
• Experience working with API services.
• A minimum of 5 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services (AD, GPO, DNS, ADFS, etc.).
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We are looking for a Backend Developer to own the backend infrastructure of our fintech platform. You will design scalable microservices, manage critical data flows, and ensure system reliability at scale. Work directly with product, design, and business stakeholders to translate requirements into robust backend systems.

What You Will Do
Backend Architecture & Design

• Design and implement backend services within an existing microservices architecture.
• Experience working with production systems where performance, reliability and scalability matter.
• Architect PostgreSQL schemas for reliability and performance at scale.
• Define API contracts (GraphQL, REST) that support frontend and partner integrations.
• Make critical decisions on data consistency, caching, and async patterns.

Microservices & System Design

• Build and maintain multiple Node.js / Express microservices with clear ownership boundaries.
• Implement webhook-driven workflows and event-driven architecture.
• Design and implement real-time data synchronization pipelines.
• Manage message queues (RabbitMQ) for async operations and inter-service communication.
• Ensure row-level security (RLS) and multi-tenant data isolation at the database layer.

Data & Performance

• Design and optimize PostgreSQL schemas using Prisma ORM.
• Write complex queries, manage indexes, and ensure query performance.
• Implement caching strategies and data consistency patterns.
• Build audit trails and changelog tracking for compliance and debugging.
• Handle sensitive data (KYC, AML, financial records) with security-first approach.

Integration & Third-Party Services

• Integrate with external services (KYC providers, document verification, acquiring networks).
• Design and maintain API integrations with payment processors and clearing centers.
• Build robust error handling and retry logic for critical integrations.
• Document APIs and maintain SDK/integration guides for partners.

What We Are Looking For
Core Requirements:

• 3–5+ years of production experience in Node.js backend development.
• Strong TypeScript across the entire stack (no JavaScript-only experience).
• Solid experience with PostgreSQL: database design, joins, transactions, indexes and query optimization.
• Prisma ORM or similar ORMs and hands-on experience with relational databases.
• GraphQL schema design and resolver implementation (REST a plus).
• Practical experience working with microservices and understanding of service boundaries and inter-service communication.
• RabbitMQ or similar message brokers; event-driven architecture patterns.
 

Nice to Have:

• Experience with fintech, payments, or regulated financial products.

• Experience with distributed systems and eventual consistency — a plus.
• gRPC for service-to-service communication.
• Experience scaling to 100K+ users and handling high transaction volume.
• Background in AML/KYC compliance or financial data handling.
• DevOps sensibility: monitoring, logging, deployment pipelines.
 

Tech Stack
Core: Node.js, Express, TypeScript, PostgreSQL, Prisma ORM, GraphQL, RabbitMQ, gRPC
Supporting: REST APIs, Webhooks, Real-time data sync, Multi-tenant architecture, Audit logging

What We Offer

• Full backend ownership and architectural control.
• Work on systems handling millions of transactions and 100K+ merchants.
• Modern microservices stack with no legacy debt.
• AI-friendly engineering culture—we embrace tools that make you more effective.
• Deep fintech learning: multi-partner networks, compliance, payment flows.

We are looking for a Technical Architect to take ownership of the technical direction of a modern AI-powered hotel booking platform.

The platform connects with Opera Property Management System and other hotel systems, provides access to unique inventory from high-end hotels, and is being developed as a chat-based AI booking platform.

The project has already been through an intensive development phase and is now entering a more stable stage. We are looking for someone who can step in, understand the existing product and architecture, take ownership of technical decisions, and ensure the platform remains stable and scalable.

You will work closely with the CEO and engineering team, combining hands-on technical work with architectural thinking. This role is ideal for an experienced engineer or architect who is comfortable working independently, making pragmatic decisions, and communicating technical topics clearly to business stakeholders.

Responsibilities:

• Take ownership of the overall technical architecture and engineering direction
• Review and understand the existing codebase, architecture, integrations, and infrastructure
• Make pragmatic technical decisions focused on stability, maintainability, scalability, and business needs
• Identify architectural risks, technical debt, bottlenecks, and areas for improvement
• Maintain and evolve the existing platform rather than focusing solely on new feature development
• Work with integrations such as Opera PMS and other third-party hotel systems
• Oversee integrations with hotel inventory, booking systems, APIs, and external services
• Contribute directly to the codebase when required and support the engineering team with hands-on technical expertise
• Evaluate and improve the architecture of the AI/chat-based booking platform
• Establish and maintain appropriate engineering and development practices
• Make technology and infrastructure recommendations based on project requirements and business priorities
• Communicate technical decisions, risks, and trade-offs clearly to the CEO and other stakeholders
• Help define priorities and technical roadmap based on the current stage of the business

• Ensure the platform remains reliable and ready for future growth and investment

   

Requirements:

• Strong professional experience in software architecture, solution architecture, or senior engineering
• Experience taking ownership of an existing product and its technical direction
• Strong understanding of system design, distributed systems, APIs, integrations, and backend architecture
• Experience working with third-party APIs and complex integrations
• Ability to quickly understand an existing codebase and architecture
• Strong problem-solving and decision-making skills
• Experience identifying and managing technical debt and architectural risks
• Hands-on development experience and the ability to contribute to production code when needed
• Experience with cloud infrastructure, databases, CI/CD, and modern software development practices
• Understanding of AI/LLM-based applications and chat-based interfaces is a strong advantage
• Experience with booking, hospitality, travel, PMS, or other transactional platforms is a plus
• Strong communication skills and the ability to explain complex technical topics to non-technical stakeholders
• Comfortable working independently and taking full ownership of technical decisions

• English: Upper-Intermediate or higher

   

What you will get:

• Full ownership of the technical direction of a real-world AI-powered booking platform
• Opportunity to shape and evolve the architecture of an existing product
• Direct collaboration with the CEO and business stakeholders
• A strategic role combining hands-on engineering and architectural decision-making
• Opportunity to work with AI, hotel technology, PMS integrations, booking systems, and unique hotel inventory
• A product with significant potential for further growth and investment

About the Role

Once an account with a bank, EMI, or PSP is live, someone has to keep it that way. That's this role.

You're not the person who opens the account — that's handled by our Onboarding team. You're the person who owns the relationship after it's live: staying close enough to our banking and payment partners that you notice when something's off before it becomes a formal problem, and calm enough under pressure to represent the company professionally when a partner has real concerns.

Where this role sits:

• Onboarding Manager → gets the account opened (KYB submission, initial documentation, first approval)
• You → own the relationship from that point forward: ongoing contact, risk monitoring, escalations, and representing the company during any follow-up reviews or enhanced due diligence
• MLRO / Compliance → you work closely with them, but you are not the compliance decision-maker — you're the bridge between what the bank is asking and what the internal team needs to know

What You'll Do

Relationship Management (Ongoing, Not Onboarding)

• Maintain regular, professional contact with our live banking, EMI, and PSP partners — not just when there's a problem
• Build real working relationships with account managers, compliance officers, and risk teams at partner institutions
• Stay attuned to each partner's expectations, preferences, and requirements, and notice when something shifts
• Ensure communication flows both ways — partner requirements and concerns coming in, business context and updates going back out

Early Risk Detection

• Act as an early-warning system — spot changes in tone, unusual reviews, or extra scrutiny before they become formal escalations
• Identify signals that a partner may have concerns regarding transaction activity, customer traffic, refund/chargeback patterns, campaigns, or business practices
• Escalate concerns immediately to MLRO, Compliance, Payments, and management
• Help internal teams understand exactly what the partner is worried about, and follow through until it's genuinely resolved

Compliance Reviews & Enhanced Due Diligence

• Represent the company during EDD and elevated reviews on existing accounts
• Coordinate with MLRO and Compliance to keep responses accurate and consistent
• Where issues arise from campaigns, traffic sources, customer behavior, refunds, or chargebacks, help manage communication with the financial institution
• Present the company's position professionally, without overstepping your authority

Escalation Handling

• Handle concerns around payment recalls, suspicious transactions, account restrictions, or customer complaints
• Coordinate with Payments, Risk, and MLRO to get the facts straight before responding
• Spot recurring patterns and flag material issues before they threaten the relationship
• Ensure responses to financial institutions are timely, consistent, and well-supported

Internal Coordination

• Work closely with MLRO, Compliance, Payments, and Risk — pulling the right people together behind one clear external response
• Keep relevant stakeholders informed of material developments in a timely manner

What Success Looks Like

• Banks and financial institutions receive clear, accurate, and consistent information
• Internal teams understand external requirements before they become problems
• Potential banking issues are identified early — not after an account is restricted or terminated
• Compliance and operational escalations are handled professionally and quickly
• Financial institution relationships remain active and constructive over the long term
• Management is alerted early to risks that could affect payment processing, settlements, or client operations

Who You Are

• Confident, fluent English communicator — comfortable speaking directly with banks, EMIs, and compliance professionals
• Experience in banking/FI relationship management, correspondent banking, PSP/EMI relations, AML/compliance, or similar
• Comfortable with difficult conversations — you can defend the company's position professionally without being defensive
• Proactive — you notice problems before they escalate, not after
• Organized enough to manage several live relationships at once without dropping details
• You don't need to be a compliance expert — you need to understand enough to translate between both sides accurately

What You Won't Be Doing

• Initial KYB document collection or account opening (that's Onboarding)
• Making compliance/AML risk decisions (that's MLRO/Compliance)
• Selling or pitching new partners (that's Payments Partnerships)

We are the creators of a new fintech era!
 

Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
 

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
 

The future of Web3 starts with you — join us as a Middle Financial BI Analyst!
 

Requirements
 

• Strong SQL skills, including subqueries, window functions, CTEs, and query optimization.
• At least 2 years of experience developing dashboards and reports using BI platforms.
• Solid understanding of data architecture and data modeling principles.
• Experience with Data Governance or Data Stewardship practices.
• Strong analytical mindset, proactive approach, ability to ask the right questions of data, and a structured problem-solving approach.
• Knowledge of Python is considered an advantage.
   

Responsibilities
 

• Develop and maintain dashboards within the BI platform.
• Create, maintain, and continuously update the business glossary and data catalog, including dataset documentation in Confluence.
• Collaborate with business stakeholders to gather requirements and deliver analytical solutions.
• Validate data accuracy, consistency, and overall data quality.
   

Working terms
 

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.
   

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.
   

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.
   

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.
   

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.
   

Work-Life Balance & Well-being:

• Modern equipment.
• Comfortable working conditions, and an inspiring environment to help you thrive.
• 22 business days of paid leave.
• Additional days off for national holidays.
• Health insurance.
  
  WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
  
   Ready to disrupt the industry with us? Apply now and let’s build the decentralized future together!

We are strengthening our team and looking for a Junior Product Manager who will drive valuable features and contribute to the launch of new products.

About the product: We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models. As a Junior Product Manager, you will join a product team that works across different products, sharing expertise and collaborating on key initiatives. This is an opportunity to shape innovative features, drive product growth, and contribute to the launch of new solutions in a fast-paced environment.

In this role, you will

• Conduct market research and competitor analysis to identify trends and opportunities
• Define and write detailed product requirements (PRDs, user stories, acceptance criteria)
• Analyze user behavior and product funnels to find areas for improvement
• Generate and prioritize product hypotheses, testing them through experiments
• Work with product analytics tools to track key metrics and suggest improvements
• Collaborate with designers, developers, and QA teams to ensure smooth implementation of new features
• Run A/B tests, analyze results, and make data-driven decisions
• Stay up to date with industry best practices and propose innovative solutions
   

It’s all about you

• 1+ years of experience in product management with mobile B2C apps
• Strong analytical skills and experience in problem-solving through data analysis
• Experience in writing clear and structured documentation (PRDs, user stories)
• Hands-on experience with A/B testing, hypothesis validation, and user research
• Familiarity with product analytics tools (Tableau, Grafana, BQ or similar)
• Basic understanding of UX principles and the ability to identify user pain points
• Strong communication skills and ability to work cross-functionally in a team environment
• Familiarity with agile development processes and backlog management
• Proactive, results-driven mindset with a strong sense of ownership
• Upper-Intermediate (B2) English or higher
   

Would be a plus

• Experience working with product analytics in-depth

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview (optional) 
• Reference check
• Offer

We are strengthening our team and looking for a Product Manager who will drive valuable features and contribute to the launch of new products.

About the product: We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models. As a Product Manager, you will join a product team that works across different products, sharing expertise and collaborating on key initiatives. This is an opportunity to shape innovative features, drive product growth, and contribute to the launch of new solutions in a fast-paced environment.

In this role, you will

• Conduct market research and competitor analysis to identify trends and opportunities
• Define and write detailed product requirements (PRDs, user stories, acceptance criteria)
• Analyze user behavior and product funnels to find areas for improvement
• Generate and prioritize product hypotheses, testing them through experiments
• Work with product analytics tools to track key metrics and suggest improvements
• Collaborate with designers, developers, and QA teams to ensure smooth implementation of new features
• Run A/B tests, analyze results, and make data-driven decisions
• Stay up to date with industry best practices and propose innovative solutions
   

It’s all about you

• 2+ years of experience in product management with mobile B2C apps
• Strong analytical skills and experience in problem-solving through data analysis
• Experience in writing clear and structured documentation (PRDs, user stories)
• Hands-on experience with A/B testing, hypothesis validation, and user research
• Familiarity with product analytics tools (Tableau, Grafana, BQ or similar)
• Basic understanding of UX principles and the ability to identify user pain points
• Strong communication skills and ability to work cross-functionally in a team environment
• Familiarity with agile development processes and backlog management
• Proactive, results-driven mindset with a strong sense of ownership
• Upper-Intermediate (B2) English or higher
   

Would be a plus

• Experience working with product analytics in-depth

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview (optional) 
• Reference check
• Offer