Jobs at Djinni

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a SMM Strategist!

Requirements:

— 5+ years in SMM, including strategy ownersh;
— Agency experience (SMM agency / marketing / creative agency) — must;
— Proven track record of planning and leading creative social campaigns and activations;
— Strong English (C1), confident stakeholder management;
— Hands-on understanding of content formats, channel specifics, community mechanics;
— Strong project/campaign coordination skills (briefs, timelines, approvals, production);
— EU location (or CET–WET ±2h from Spain).

Responsibilities:

— Own SMM strategy and channel plans (brand + product);
— Build campaign concepts with “agency mindset”: creative hooks, formats, activations, PR-adjacent ideas;
— Lead planning and execution: briefs, content calendar, launch playbooks;
— Coordinate cross-functionally (design, video, product, PR, community, partners);
— Ensure consistent tone, quality bar, and brand alignment;
— Report performance and insights; improve based on data.

Hey, buddies 👋 Welcome to the world of opportunities and challenges!
 
For an incredible iGaming company, we are looking for a great Affiliate Manager to join our Affiliate team.
 
🧲 Magnetics is a digital company that develops and scales its own online products across competitive and fast-paced markets
Founded in 2014, we rely on data, bold hypotheses, and user experience to grow efficiently
 
Requirements:

• 4+ years of experience in affiliate marketing within the iGaming industry.
• Proven experience working with Tier-1 markets.
• Experience working in a product company.
• Strong analytical thinking and ability to effectively use analytics for decision-making.
• Ability to calculate campaign profitability and optimize performance based on data.
• Excellent communication skills and ability to communicate with partners at different levels.
• Budget and cost management skills.
• Ability to work in a fast-paced environment and respond to changes in the industry. 

Responsibilities:

• Attract new partners to develop and scale the existing affiliate programme.
• Analyse SEO sites to determine the most profitable positions and traffic acquisition strategies.
• Build and maintain long-term relationships with affiliate partners.
• Day-to-day communication with affiliates to discuss existing and create future campaigns.
• Analyse campaign performance, calculate profitability, and take action to maximise affiliate performance.
• Manage the affiliate budget, including commissions and budgeted expenses.
• Manage the process of creating the necessary creative materials (banners, landing pages, etc.).
• Optimise costs to achieve maximum impact within the affiliate programme.

 
What we offer:
🧲Office in Kyiv or Remote;
🧲We cover 50% of the cost for individual courses, training, and language programs;
🧲We cover 100% of the cost for team courses;
🧲Free consultations with our lawyers and an additional 50% discount on any type of legal services;
🧲Health insurance;
🧲Flexible schedule;
🧲Regular salary reviews;
🧲Team buildings in Ukraine.

 

We are hiring on behalf of our client – an American media company. They run a large newsletter operation sending millions of emails a day to cold audiences across finance, health, self-development, and astrology. As the team scales, execution is starting to outpace process – this role exists to fix that.

Marketing Operations Manager sits between strategy and execution. You take initiatives across newsletters, paid media, social, and growth from brief to done — owning timelines, owners, and dependencies across parallel workstreams.
 

You work closely with the email team on newsletter growth and engagement, and you're the first review layer on quality before anything ships. You build the trackers, cadences, and SOPs that keep the team moving without you having to chase people.
 

This is not a people-management role on day one – it's a coordination and execution role that's built to grow into team leadership as the marketing function scales. Success looks like: initiatives hit their deadlines, and newsletter performance keeps moving up.
 

What you will own

• End-to-end execution of marketing initiatives across newsletters, paid, social, and growth
• Newsletter performance tracking and early flagging of issues, in partnership with the email team
• Trackers, cadences, and SOPs for the whole team
• First-pass quality review before work moves forward
• Team check-ins and problem-solving reviews
• AI tooling adoption across the team
   

Must-have

• 5+ years in project management, running marketing initiatives specifically
• Real marketing fluency – newsletters, paid, social, growth, not just PM theory
• Track record managing several marketing workstreams at once without quality slipping
• Experience building and rolling out PM processes and SOPs for a team
• Daily hands-on AI tool use – you can describe exactly how, this is a hard requirement
• Strong root-cause problem-solving and structured communication
• Ownership mindset – you unblock things yourself, no hand-holding
• C1+ written and spoken English
• Ready to grow into a leadership role as the team scales
   

Nice to have

• Background in newsletter, media, affiliate, or performance marketing
• Hands-on campaign experience, not just managing people who ran campaigns
• Make, Zapier, or similar automation tools
• Notion, ClickUp, Asana, or Airtable
• Experience with email platforms or audience growth metrics
• Experience working with designers, writers, or QA teams
   

Compensation and benefits

• Competitive salary + bonuses
• 21 paid vacation days, 14 paid sick days
• Remote-first team
• Corporate library, team activities

We are looking for a Senior / Lead Data Analytics and Visualization Engineer passionate about data to extend our team of professionals. In this role, you will work with clients from various business domains – Finance, Telecom, Media, Insurance, Oil&Gas, Pharma and others.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Build advanced-level dashboards and reports
• Design and build data models, conduct data preparation and profiling
• Perform detailed analysis of business problems and technical environments
• Manage security and administrate the reporting environment
• Participate in architecture and testing processes to ensure they meet best practice specifications
• Participate in architecture and testing processes to ensure they meet best practice specifications

Requirements

• 5+ years of practical experience with one of the reporting tools – Power BI (preferable)
• Proficiency in Data Analytics and Data Visualization concepts
• Skills in developing reports and dashboards
• Advanced SQL knowledge and background in relational databases such as MS SQL Server, Oracle, MySQL, and PostgreSQL
• Understanding of landing, staging area, data cleansing, data profiling, data security and data architecture concepts (DWH, Data Lake, Delta Lake/Lakehouse, Datamart)
• Familiarity with Cloud technologies (AWS, Azure, GCP, Snowflake)
• Expertise in data products testing
• Ability to work in an agile development environment (SCRUM, Kanban)
• Understanding of CI/CD principles and best practices
• English level – Upper-Intermediate and higher

About Us

We operate in the review sites niche, hosting and managing a large portfolio of websites, landing pages, and backend services for multiple projects, primarily on WPEngine, DigitalOcean, AWS, GCP, and other cloud providers. You’ll be part of a hands-on DevOps team that manages production environments, implements automation pipelines, oversees monitoring and security, and ensures high availability for our services.

What You’ll Do

1. Infrastructure & Hosting

• Manage and optimize production VPS hosting for multiple environments (Linode, DigitalOcean, AWS, GCP).
• Migrate websites, services, and domains between providers and environments.
• Configure and maintain Nginx, PHP-FPM, Docker containers, and shared hosting setups.
• Handle reverse proxy, CDN integrations (Cloudflare), SSL/TLS setup, and performance tuning.
  
   

2. CI/CD & Automation

• Maintain and improve CI/CD pipelines in Jenkins, GitLab, and GitHub.
• Implement new pipelines for deployments, backups, monitoring integrations, and proxy management.
• Automate hosting and infrastructure tasks via scripts (Bash, Python, Terraform).
• Integrate CI/CD workflows with third-party tools like Monday.com for status updates and process automation.
  
   

3. Monitoring & Troubleshooting

• Set up and manage Zabbix, Grafana, and other monitoring tools for proactive alerting.
• Investigate and resolve infrastructure issues (network problems, high CPU load, memory issues, storage limits).
• Perform root cause analysis and implement preventive measures.
  
   

4. Security & Backups

• Implement and manage antivirus scanning (ESET, Linux security hardening).
• Maintain and improve backup strategies for websites, databases, and logs (AWS S3, GCP Storage).
• Manage permissions and access control for production environments.
• Audit and update firewall rules (iptables) for security compliance.
  
   

5. Special Projects & Integrations

• Deploy and maintain Kubernetes and containerized environments.
• Manage IP Proxy Pool automation across multiple providers.
• Configure analytical dashboards and performance metrics reporting.
  
   

What We’re Looking For (Middle)

Required Skills & Experience

• 1+ years in Infrastructure Ops/DevOps roles.
• Experience with Linux server administration.
• Hands-on with Docker, Kubernetes basics, and container orchestration.
• Good to have expertise in Jenkins, GitLab CI/CD, GitHub Actions.
• Good to have experience with cloud platforms (AWS, GCP, DigitalOcean, Linode).
• Knowledge of Nginx, PHP-FPM, and web hosting environments.
• Scripting skills (Bash, Python).
• Monitoring tools: Zabbix, Grafana, New Relic.
• Good written and spoken English.
  
   

Nice to Have

• Kubernetes production experience (including ArgoCD).
• Experience hosting PHP frameworks (Symfony, Laravel).
• Terraform and infrastructure-as-code workflows.
• CI/CD optimization and multi-environment deployments.

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• Good understanding of IT support / Help Desk role (we can regard a student with no strong experience)
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 0.5 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

About the product:
Our client develops a large-scale mission-critical digital platform for enterprise logistics and e-commerce fulfillment. It orchestrates dispatch, routing, and real-time tracking across multiple fleet types (owned, third-party, crowdsourced, autonomous) and integrates with upstream order and supply systems. 

The platform processes millions of transactions annually for global brands and leverages modern cloud technologies, distributed systems, and AI-driven decision-making to ensure high performance, scalability, and reliability.

About the Role:

As an Application Support Engineer, you will be responsible for investigating and resolving technical and product-related issues for enterprise international customers, owning case resolution from initial report through root cause analysis and functional validation.

You'll collaborate with Customer Success, Product Specialists, and Engineering teams to troubleshoot incidents in web and mobile applications, REST APIs, and backend services, perform root cause analysis and continuously improve platform reliability within a fast-paced production environment.

This role offers ownership of incident management processes, opportunities to improve support workflows, and direct impact on product stability and customer satisfaction. 
You will operate within a shift-based schedule (including nights and weekends) across a fully remote setup.

Key Responsibilities:

• Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
• Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
• Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
• Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
• Provide clear, timely updates and technical guidance to both technical and non-technical end users.
• Monitor customer usage and system performance to proactively identify and address potential issues.
• Assist in onboarding customers by explaining configuration options and relevant product features.
• Document troubleshooting steps, known issues, and best practices for internal knowledge bases and customer-facing materials.
• Contribute to continuous improvement of support processes, tools, and training programs.
• Operate on a rotating shift schedule, covering nights and weekends as part of a support team.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience in a high-availability environment.
• Intermediate proficiency in SQL for querying relational databases and analyzing data issues.
• Hands-on experience debugging and integrating with RESTful APIs, including request/response analysis.
• Technical support experience with both web and mobile platforms in enterprise software contexts.
• Strong English communication skills, both written and verbal, for customer-facing interactions.
• Ability to work effectively under pressure and manage multiple concurrent priorities.
• Fully remote location within Ukraine, with reliable internet, backup power, and ability to work shifts.

Nice to Have:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Sigma Software is looking for a Project Manager to join our Embedded & IT Support business unit.

We are experiencing in the following domain areas:

• Smart Home & Smart City
• Connectivity & IoT
• Embedded systems for (Consumer Electronics. Industrial Automation. Energy. HVAC)
• Technical support
• DevOps services

• Atlassian partner products, integrations and migrations

   

Why join us? In this role, you will be driving both embedded and technical support initiatives, focusing on a high-class delivery and working in a multi-cultural environment in a team of real professionals.

Requirements

• At least 4 years of commercial experience in project management
• Strong knowledge of project management processes, methodologies, and tools
• Proven risk management and strong leadership skills
• Excellent negotiation and problem-solving abilities
• Experience managing cross-cultural teams
• Hands-on experience driving the adoption of AI practices across projects
• Excellent communication and presentation skills to communicate effectively with customers and project teams
• Upper-Intermediate English or higher

• Experience in embedded projects will be a plus

   

Responsibilities

• Plan, manage, and monitor project execution, ensuring on-time delivery within budget
• Act as the customer’s trusted partner, developing relationships and identifying additional service opportunities and business insights
• Tailor project delivery models to match customer needs and apply best project management practices
• Conduct portfolio risk analysis, proactively manage risks, and communicate effectively with stakeholders
• Be a people manager, execute the company’s people management practices, including hiring, onboarding, performance evaluation, and retention strategies
• Implement best practices and tools for project execution and management
• Drive continuous improvement through lessons learned and project achievements

Blackthorn Vision is looking for a Middle General QA Engineer. Our client, established in 2011 and based in Colorado, is a leading player in the U.S. application management market. We’ve had a successful partnership with this client and are seeking candidates who are eager to take ownership and improve a product already trusted by over 6,000 enterprises.

Requirements:

• ~1.5+ years of hands-on QA experience — primarily manual, with some exposure to automation.
• Good understanding of test planning, risk assessment, test design, execution, and defect reporting.
• Experience testing web and desktop applications, including verifying installs on virtual machines (VMs).
• Hands-on REST API testing with Swagger (OpenAPI).
• Basic experience querying MongoDB (NoSQL) to validate test data.
• Comfortable with Azure DevOps for test documentation and defect tracking; familiarity with CI/CD concepts (tests run via Azure DevOps Pipelines).
• Basic Git (branch, commit, push, pull requests).
• Exposure to automation with Playwright + TypeScript — or a strong desire and ability to learn it.
• Proficiency with browser developer tools (Console, Network, Application) and basic debugging via browser logs / network traffic analysis.
• Ability to identify automation candidates while testing manually.
• Comfortable using VS Code + GitHub Copilot to assist test-plan / test-case creation.
• Experience working in Agile teams.

• Upper-Intermediate level of English.

   

  Nice to Have

• Experience with AI-assisted testing tools (GitHub Copilot, ChatGPT, Claude, etc.).
• Exposure to CI/CD pipeline configuration or contributing to a test automation framework.

• Docker basics (occasionally used to run tests on local test environments).

   

  Responsibilities

• Own feature quality primarily through manual testing (~70%): test planning, design, execution, and defect reporting.
• Contribute to automation (~30%): write and maintain Playwright/TypeScript tests for suitable cases and help improve the framework.
• Create, execute, and maintain manual (and some automated) test cases, test documentation, and regression suites in Azure DevOps.
• Perform functional, regression, API (Swagger), and backend testing (APIs, MongoDB, logs), including install verification on VMs; basic non-functional checks.
• Identify, document, track, and verify defects; debug basic issues via browser logs and network traffic.
• Identify repetitive scenarios worth automating and flag/automate them.
• Analyze test results and communicate findings; participate in Agile ceremonies.

•  Contribute to post-release quality analysis (Root Cause Analysis) and preventive improvements.

   

We offer:

• exciting and challenging work in a friendly and professional environment;
• excellent career opportunities and competitive salary;
• on-site visits to customers;
• flexible work schedule;
• professional development program with internal seminars on technical topics;
• courses, certifications, and access to the corporate library;
• free English classes;
• 18 working days of paid vacation (24 calendar days), 5 full-paid sick leave days, paid public holidays;
• medical insurance;
• maternity leave;
• IT club membership;
• employee referral program;
• recognition program with gifts and awards;
• pet-friendly and eco-friendly;
• direct and easy communication with management and much more.

At AMS Pilot, we are looking for a strong, systematic operational leader—a "Light CEO"—to take full ownership of the management and development of our TikTok Shop (TTS) department.

This is a role for someone who has already mastered the TTS ecosystem and is ready to act as the true owner of this business unit: making autonomous decisions, building scalable processes, and taking full responsibility for the financial bottom line. Your primary goal is to build an autonomous system that operates like clockwork through clear SOPs, minimizing founder involvement in day-to-day operations.
 

What We Offer:

• Fully Remote: Work from anywhere in the world in a format that suits you.
• Maximum Autonomy: Zero micromanagement. You have full authority over team structure, budgets, and client relations.
   

Your Key Responsibilities:

• P&L and Metric Management: You are not just responsible for vanity metrics (like CTR or video count); you are responsible for the entire department’s profitability. You will manage budgets, costs, margins, and drive GMV growth for our shops.
• System and Process Building: We don't need a "firefighter." Your task is to design, implement, and enforce SOPs within the TTS department so that the system remains stable and scalable, functioning even without your minute-to-minute supervision.
• Team Leadership: You build the team yourself. You handle final interviews and make hiring/firing decisions. The founder is completely hands-off in this process.
• Client Management: You lead client relations and are responsible for reporting results to key accounts. You conduct meetings independently, present strategies, and own the results without the founder in the room.
• Testing and Hypotheses: Constant research and validation of new strategies, algorithms, and tactics to scale TikTok Shop operations.
   

Our Ideal Candidate:

• Deep TTS Expertise: Proven, hands-on experience specifically with TikTok Shop (mandatory). You understand the platform's specifics, tools, pitfalls, and promotional algorithms.
• Business/E-commerce Background: Experience managing P&L or leading an agency/business account in e-commerce—minimum 6–12 months.
• Management Experience: Proven leadership track record (having managed a team of at least 2–3 people).
• Language Skills: English level B2–C1 (mandatory). You can negotiate fluently and confidently with English-speaking clients, present results, and resolve complex issues.
• Frontline Experience: You have personally handled client communications and operated on the front lines.
• Mindset: You are a systematic person who loves order and detail. You enjoy refining a single process for months, automating it, and driving it to perfection, rather than chasing chaotic new ideas.
   

If this sounds like you, we look forward to hearing from you!

We are looking for a reliable partner to whom we can fully entrust this department. Please send your CV (preferably with a brief summary of your TTS experience), and let’s schedule a call.

        💫About the Role💫

We are looking for a mid-level IT Support Specialist  reporting directly to the company's CTO.

Your primary responsibility will be to provide day-to-day IT support while maintaining a consistently high level of service throughout the rollout of these automations. You will follow the CTO's guidance as support processes evolve and ensure a smooth transition without disrupting client operations.

💫Working Hours

This is a standard part-time position with a required daily overlap with the client's business hours (U.S. Eastern Time).

💫Responsibilities

• Handle day-to-day support requests while meeting a 2-hour SLA during business hours.
• Administer the cloud-based RMM platform, including device monitoring, inventory management, and remote access.
• Maintain the client's security stack, including:
  • Antivirus/EDR
  • Multi-Factor Authentication (MFA)
  • Email spam filtering
  • DNS filtering
  • Security awareness/phishing training
  • Backup administration, including monthly restore testing
• Perform employee onboarding and offboarding, including device preparation and account provisioning according to established procedures.
• Maintain accurate and up-to-date IT documentation.
• Prepare monthly client reports.
• Use AI-powered support tools (chatbot, automated ticket triage, automated reporting) introduced by the CTO, provide feedback during testing, and assist with their adoption into daily operations.
• Ensure uninterrupted support quality while new automation processes are introduced, following guidance from the CTO.

• Coordinate occasional on-site work with a local contractor via phone or video calls. Historically, this occurs approximately 2–3 times per year.

   

💫Requirements

• Experience as an IT Support Specialist or Systems Administrator supporting small or medium-sized businesses.
• Familiarity with RMM/PSA platforms such as Atera, Syncro, NinjaOne, ConnectWise, Datto RMM, or similar (expert-level knowledge is not required).
• Experience administering Microsoft 365 and Microsoft Entra ID, including MFA, Conditional Access, and basic security configuration.
• Working knowledge of network infrastructure (firewalls, switches) sufficient to maintain existing environments without requiring hardware replacement expertise.
• Basic understanding of cybersecurity best practices for SMB environments, including EDR, backups, phishing protection, and endpoint security.
• Confident use of AI tools in daily work as an end user (developer experience is not required).
• English proficiency sufficient for direct communication with U.S.-based clients and end users.

• Availability for real-time collaboration during the initial migration period.

   

Nice to Have

• Previous experience working for an MSP (Managed Service Provider) or outsourced IT support organization.
• Experience participating in client migrations between IT service providers.
• Basic familiarity with scripting or API-based automation, which will help when collaborating with the CTO on AI-driven workflow improvements.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Technical Engineer!

Requirements:

- Experience with postback setup, offer tracking, and campaign integration must have;

- Experience with retargeting pixels, tracking events, GTM, browser pixels, or S2S tracking must have;

- Understanding of tracking parameters: click_id, sub_id, external_id, user_id, event_id, UTM tags;

- Basic understanding of attribution models: post-click, post-view, deduplication;

- Experience with tracking platforms, affiliate platforms, or ad networks.

- Ability to test integrations using logs, preview links, browser dev tools, or tracking reports;

- Understanding of media buying flows and conversion funnels;

- Strong attention to detail and ability to quickly identify tracking issues;

- English level sufficient for communication with partners.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 

About TEKTELIC

TEKTELIC is a global leader in LoRaWAN IoT, providing carrier-grade gateways, sensors, and end‑to‑end solutions for Industrial, Building Automation, Asset Tracking, and Medical IoT. Our solutions help enterprises reduce costs, improve operations, and scale reliably across thousands of connected devices.
 

About the Role

You will act as a key point of coordination between customers, the EU sales team, and internal operations.
 

This is a fast-paced, detail-oriented role with significant ownership, ideal for someone building a career in operations within a product-based organization.

Working hours: 9 AM-6 PM Kyiv time.
 

Key Responsibilities

Sales & Order Management

• Serve as a primary point of contact for customer inquiries related to quotes, orders, and delivery status
• Follow up on submitted RFQs/RFPs 
• Maintain and update customer records including contact, shipping, and billing information
   

Logistics & Delivery Execution

• Communicate delivery schedules and status updates to customers and internal stakeholders
   

Operations Coordination

• Coordinate with production, supply chain, and finance teams to ensure timely order fulfillment

  
   

Required Skills & Qualifications

• 2+ years of experience in Customer Support 
• Experience supporting B2B customers, ideally across European markets
• Strong communication and customer service skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Structured, problem-solving mindset
• Upper-Intermediate English
  
   

What We’re Looking For

• A strong communicator who effectively bridges customers, sales, and operations
• A proactive, hands-on coordinator 
• Someone comfortable balancing commercial support with operational execution
• A reliable team player aligned with EU working hours and able to support a distributed team
   

What we offer

• Ongoing opportunities and personal growth in a leading Canadian company
• Competitive compensation + PE accounting support
• Well-being program (250 USD per year)
• Opportunity for career growth in the dynamic field of IoT
• Collaborative and innovative work environment
• Paid Time-off and an additional week off during Christmas Holidays
• Flexible work setup (Kyiv office or remote in Kyiv) and a supportive, international team
• Health insurance
• Engaging social events